knowing what’s right, doing what’s wrong · 2019. 7. 25. · knowing what’s right, doing...
TRANSCRIPT
Knowing What’s Right,
Doing What’s Wrong
Sophie Nordhamren
St Jude Medical AB
Knowing What’s Right, Doing What’s Wrong
Sofie Nordhamren
St. Jude Medical AB
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Knowing What’s Right, Doing What’s Wrong
The purpose with this presentation is to give you some
proposals on;
• how to deal with obstacles that prevent you from running
the perfect test project, and get as close as possible to
what’s right
• what, and how, to communicate with the project team and
managers when you can not do the right
• how to deal with the frustration, and motivate yourself and
keep doing a god job when “the going gets tough”
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Knowing What’s Right, Doing What’s Wrong
AGENDA
• Background
• Examples from recent project
• Tips for survival
• Summary
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Knowing What’s Right, Doing What’s Wrong
About myself
• Development dept SJM
since 1997
• Working with test since
2000
• Tester, test leader, project
leader, system engineer…
About SJM
• Headquarters in St Paul,
founded in 1976
• 7900 employees worldwide
• Design, manufacturing and
distribution of medical
devices mainly targeting
heart diseases
• CRMD: 3 000 employees, 4
sites in US, 1 Central
America, 1 in Sweden
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Knowing What’s Right, Doing What’s Wrong
The Project
• Global project to upgrade existing IT-system
• Development & Manufacturing at 6 sites dependent on
system
• ”Same” project team as original implementation
• Little information on external suppliers verification
• ”Clean” upgrade, improvements to be implemented later on
• Lead time 7-8 months
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Knowing What’s Right, Doing What’s Wrong
Requirement Phase
As an ordinary user, I lacked system knowledge
Disagreement on requirement specification content
Requirements were not testable
No-one wanted to discuss test strategy
Requirement specification was updated during verification
Requirements not discussed with supplier
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Knowing What’s Right, Doing What’s Wrong
Creating Test Cases
No user-friendly format for test cases
Disagreement on detail level
Test cases just based on requirements
Not sufficient test case reviews
No information from external supplier on system verification
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Knowing What’s Right, Doing What’s Wrong
Verification
Verification started too early…
Test resource allocation
Requirement coverage
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Knowing What’s Right, Doing What’s Wrong
Project Team, Teamwork & Communication
No face-to-face meetings
Unclear who the key figures were
Too democratic project
Project manager not experienced in test
Things not done within the project did not get done
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Knowing What’s Right, Doing What’s Wrong
How to Survive
Adjust your mindset for the project nature
Think twice before accepting tasks
Do NOT wait for frozen and approved requirements, plans
etc
Be aware of Cultural differences
Do NOT act as if you do not care
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Knowing What’s Right, Doing What’s Wrong
How to Survive (cont’d)
Do NOT give up
Do NOT expect over-night changes
Do NOT use threats
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Knowing What’s Right, Doing What’s Wrong
How to Survive (cont’d)
Make an Active choice
Focus on the Achievable
Celebrate things going well!
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Knowing What’s Right, Doing What’s Wrong
How to Survive (cont’d)
Never assume
Find ways to let some steam off
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Knowing What’s Right, Doing What’s Wrong
Summary
• There are obstacles for a perfect test project in all
organizations
• Our efforts to become more professional are necessary
• Find your ways to survive…
Even if you don’t make it absolutely right, you have made a
difference, and not least – you have learnt a lot!
