knowledge by experience copyright by calleo computacenter direct line / green flag knowledge by...

Knowledge by Experience Copyright by Calleo

Computacenter Direct Line / Green Flag

Knowledge by Experience


Research (1)““Cost savings from asset management can be up to 26% of the Cost savings from asset management can be up to 26% of the

total IT budget, with 10-13% being very realistic”total IT budget, with 10-13% being very realistic” Giga Information Group

““Through 2004, enterprises that focus asset management efforts Through 2004, enterprises that focus asset management efforts on collectively implementing people, process and technology on collectively implementing people, process and technology improvements will experience annual per seat savings of 20 improvements will experience annual per seat savings of 20 percent to 40 percent.”percent to 40 percent.” GartnerGroup

““Through 2003, enterprises that fail to integrate software contract Through 2003, enterprises that fail to integrate software contract & inventory data to manage their software assets will over-buy & inventory data to manage their software assets will over-buy on 60% of their portfolioon 60% of their portfolio…”…” GartnerGroup


Research (2)

““Every organisation can realise cost savings of between 5 and Every organisation can realise cost savings of between 5 and 35% through the implementation of focused software asset 35% through the implementation of focused software asset management practicesmanagement practices”” GartnerGroup

““Simplified licence administration can mean as much as 66% Simplified licence administration can mean as much as 66% savings on inventory and reclamation costs.savings on inventory and reclamation costs.”” GartnerGroup

““Even though most enterprises will have implemented the Even though most enterprises will have implemented the basics of tracking and co-ordinating changes by 2004, less basics of tracking and co-ordinating changes by 2004, less than 35% will successfully implement the type of proactive than 35% will successfully implement the type of proactive change management required to lower TCOchange management required to lower TCO”” GartnerGroup


IT Asset Management Terminology

Configuration Management CMDB / CIs Change Management Hardware & Software Audit ; Baselining Inventory Management / Asset Tracking Licence Compliance / Reconciliation VLA’s / true up Lifecycle Management


IT Asset Management

‘That which is not known cannot be managed’ Anon

Objective ; To capture, manage and use the following information from the IT estate* and use the knowledge proactively to reduce cost and risk….

What? Where? How much? Who? How effective?

*volume assets focused for greatest ROI


ITIL Focus

Configuration Management / CMDB Change Management Release Management Financial / Cost Management SLA Management Service Desk Problem Management Incident Management Application Management Security CRM Capacity Availability Continuity


Strategic Objectives Cost Reduction

Procurement (negotiation, contracts) Deployment (software) Management (information, service, infrastructure) Operational effectiveness (projects, buying)

Risk Reduction Cost risks (unexpected overruns, EA true up, fines etc) Project budget and timescale risks Legal risks (personal, reputational)

Management Information & Control Integrated MI ; finance, IT ops and procurement Financial optimisation / cash flow Cost allocation / SLA monitoring Efficiency and trend assessment Reporting


Areas of Benefit - Examples

Under and over licensing Lease / maintenance contract overruns Asset re-use Maintenance of standard builds Operational / process efficiency Support overheads & effectiveness Project planning and execution Unexpected EA true up costs Negotiations ; VLA, lease, maintenance Supplier management ; outsourcing, quality etc Integrated MI – finance, IT ops, purchasing


Tactical Track IT Asset Management Workshop

‘Develop management vision of ITAM business benefit potential’ IT Asset Management Maturity Evaluation

‘Assess current ITAM capabilities and highlight organisation specific opportunities’ IT Asset Auditing

‘Provide a snapshot of the current IT software and hardware estate’

IT Asset Tracking Automation ‘Select, provide and implement software to dynamically track IT assets’

Licence Reconciliation ‘Compare software owned to software in use to reduce licence costs & risks’


Strategic Track Lifecycle Infrastructure Management

‘Lifecycle management of IT assets using a central repository and customised workflow across finance, procurement and IT operations functions’

Process Analysis & Re-engineering ‘Optimising processes in IT finance, procurement and operations to reduce cost’

Cost & SLA Management ‘Establishing the means to credibly charge discrete areas of the business for IT services and set end-user expectations of deliverables’

IT Asset Procurement & Standards ‘Reducing purchase transaction costs, optimising contracts and increasing volume purchase efficiencies through automation, product standards, integration of supply chain and leveraged management information’


Technology Seduction….

Organisations will always naturally focus on technology as a solution.

...and 72% of Tivoli is ‘shelf-ware’ according to the vendors own research!

However, “6 out of 10 enterprise systems management projects fail to meet customers minimum expectations” - GartnerGroup


ITAM Technology Examples

Inventory Management / Asset TrackingPeregrine IDDCentennial DiscoveryTally TSCensus

Repository & WorkflowPeregrine AssetCenterMainControl MC/Empower (SMTS)PSSoft Qualiparc


Inventory Management

TBA……


Volume IT Asset Lifecycle

Requisition>

Procurement>

Deployment>

Management & Maintenance>

Retirement>

Problem Management / Helpdesk

Asset Repository / Inventory Management

SLA Management

Moves, adds and change tracking

e-Procurement

Systems Management (e.g SMS)

E Software Distribution

Return on Investment tracking

Licence Management

5% 10% 15% 50% 20%


Lifecycle Management

Healthcheck

Gap Analysis

Benchmarking

Benefits Analysis

Process Analysis

Process Redesign

Technology Selection

Workflow TemplateDesign

Systems Integration

Data Collation

BenefitsRealisation

Data Source Automation

Technology Deployment

Process Adoption

IT Asset Management Maturity Evaluation Phase Redesign Phase

Data Migration

Implementation Phase

KPIs andDeliverables

Programme ManagementProgramme PlanningProgramme Scoping

Project PlanningProject Scoping Project Management

Best Practice Definition (ITIL Based)

Process Mapping

OrganisationalResponsibilities

Definition

NewResponsibilities

Definition

Assessment ofcurrent

architecture &topology

Assessment oftop level

processesand automation

Identification ofinefficiencies,effectiveness,

excessive cost,and lost

opportunities

TCO Modelling

ROI Modelling

IRR Estimation

CSF Definition

Technology Customisation

Assessment ofdata sources

ITIL Based Process Re-engineering

Technology & Automation

Capability Maturity & Strategic Consulting

Recommendation& Review

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