Knowledge HubConnect-Collaborate-Learn-Innovate

1 March 2011

http://www.local.gov.uk/knowledgehub

Vision

• Help create a trusted learning and sharing Help create a trusted learning and sharing environment for local government, where environment for local government, where everyone can benefit from a shared understanding everyone can benefit from a shared understanding of what works and what doesn’tof what works and what doesn’t

• Create a Local Gov culture of collaborative Create a Local Gov culture of collaborative practice development, sharing and problem practice development, sharing and problem solvingsolving

What is the Knowledge Hub?

You’re already using the Knowledge Hub….but you just don’t know it!

Simples!

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4,716 reviews4,716 reviews

Peer review and recommendations

A collaborative knowledge encyclopedia for local

government

Aggregate content from many sources – follow activity streams

App Stores

A replacement for Communities of Practice

• 80,000 members• 1,500 communities• 22,000+ monthly

contributions

…but why? Many conversations being missed (lack of permeability)

BlogsBlogs

Tweets

Tweets

Websites

Websites

CoPCoP

Knowledge WikiKnowledge Wiki

Peer reviews &Peer reviews &recommendationsrecommendations

Performance Performance ComparisonsComparisons

App StoreApp Store

Aggregation + Aggregation + Activity StreamsActivity Streams

Powerful Powerful semantic semantic searchsearch

Community Community workspacesworkspaces

Mashup centreMashup centre

Stick it all together…

Utopia?

8/9

Social and professional

Social and professional

networks proliferate

networks proliferate

Knowledge Hub will enable users to link and aggregate multiple

conversations and data sources

I am…▪ Checking the bin

collection in my street and seeing if anybody else is complaining

▪ Comparing council tax rates with our neighbouring areas

I am…▪ Preparing for council

meeting with aim of questioning performance in adult social care

▪ Checking for best practice in other councils

I am…▪ Reviewing my overall

dashboard▪ Analysing poor

performance in housing costs and benchmarking with comparable councils

I am…▪ Making sure government

departments use the tool for all their demands on councils

▪ Able to see which councils in most need of support and making contact to offer help

Getting answers to questions using KHub

Limitless scope for ‘Apps’…

www.local.gov.uk/knowledgehub

Question to explore

Monitor chosen metrics

“How am I performing” “How do I compare?”

Explore productivity drivers

“How can I identify where to make improvements?”

0

5

10

My council versusPeers, £’000

My metric over time, £’000

Understand in context

Driver A

1 2 3

• Council leader or service leader selects summary metrics they want to monitor

• Then click problem area to see progress over time and comparison to other councils

• Then explore drivers of performance by combining metrics

Driver B

Driver C

Driver D Driver E Driver F

ActionData

Take action to improve

“What actions should I take?”

4

• Use insight to improve decision making and help take action

Case StudyCase Study

InsightInsight

LG Group Inform - An Aid to Decision MakingExample of user path from headline metrics down to analysis

Twitter StreamActivity stream

Workspaces. Three types:•Communities of Practice•Social Network•Project

Benefits• Organisational learning and innovation• Knowledge Retention• Local performance and productivity• Self assessment and benchmarking• Transparency of information• Sector-led improvement• Cross-sector working• Transformation of workforce and services• Lower cost ICT infrastructure

(Intranets/Extranets/Websites/Applications)

www.local.gov.uk/knowledgehub

Helping us all to innovate, create, connect,collaborate

…. and see thingsdifferently…

More information: www.local.gov.uk/knowledgehubFollow us on Twitter: www.twitter.com/knowledgehubTweet and follow the hashtag: #khub