knowledge management
TRANSCRIPT
Knowledge Knowledge ManagementManagementKnowledge Knowledge
ManagementManagement
BY
C S R PRABHUC S R PRABHUDeputy Director General
Ministry of Communications and Information Technology
NATIONAL INFORMATICS CENTRENATIONAL INFORMATICS CENTREHYDERABAD
Knowledge Management
Knowledge management is the process of discovery, acquisition, creation, dissemination and utilization of knowledge for the organization.
Definition
Knowledge Management
Knowledge has been recognized as an important productivity factor for the organization
Working Definition
Knowledge Management is a discipline that seeks to improve the performance of individuals and organisations by maintaining and leveraging the present and future value of knowledge assets.
Knowledge Management
Knowledge Management
The three basic means of human knowledge acquisition are :
to discover - One can discover something all by oneself
to study and to communicate - One can obtain knowledge from others by
studying information that has previously been recorded or by communicating directly with them.
Knowledge ManagementKnowledge management is in practice in many organisations for the purpose of achieving,
• Improvement in operating efficiency of business processes which benefit from having access to superior information at the point of need e.g customer-facing and marketing processes, product development etc
• A knowledge-empowered organisation
• A way of addressing concerns over the loss of corporate memory arising from the increasing mobility of labour
Knowledge Management
Knowledge Management is a discipline Knowledge is shareable in the organisation Cultural change is not automatic Create a change management plan Stay strategic Pick a topic, go in-depth, keep it current Don’t get hung up on the limitations Set expectations or risk extinction Integrate KM into existing systems Educate your self-service users
Principles of Knowledge Management
Knowledge Management
Significance of Knowledge Management
Track, measure, share and make use of intangible assets in an Organisation
Paying attention to ensure that they are capturing, sharing and using productive knowledge within their organisations to enhance learning and improve performance.
Knowledge Management
Critical success factors can be categorized as follows
Leadership
Culture
Structure, roles, and responsibilities
Information technology infrastructure
Measurement.
Data, Information, Knowledge
• Data – raw facts; numbers
• Information – data in context; readily captured in documents and databases
• Knowledge – information plus experience to act upon
Knowledge Management
Knowledge and Learning
Knowledge ManagementKnowledge involves a higher degree of certainty or validity than information
BASICS to Knowledge :
• Information
• Values
• Beliefs
• Experiences
• Rules and Procedures
Knowledge Management
Learning Organisation
It facilitates the learning of its members and continuously transforms itself.
In a learning organisation everyone, and the organization as well, are engaged in a continuous learning process.
Knowledge and Learning
Knowledge Management
Teaching Organisation
In a teaching organisation everyone is a teacher, everyone is a learner and reciprocal teaching and learning are embodied into everyday activities.
Teachers belong to the organisation and the teaching process is completely developed with organisational resources.
Knowledge ManagementCoaching Organisation
Creates an environment where the behaviors and practices involved in continuous learning exchange both explicit and tacit knowledge; reciprocal coaching and self-leadership development are actively encouraged and facilitated
Coaching relationship with his/her training involves mutual commitment, trust and respect.
Knowledge Organisation
Successful organizations are often described as Knowledge Organizations composed of knowledge workers who continually perform knowledge intensive tasks using and creating new knowledge.
Successful organisations create new knowledge, share and spread this knowledge through the entire organization and quickly embody it in new products and technologies.
Knowledge Management
Knowledge ManagementOrganisation knowledge is frequently categorised into
•Tacit knowledge – personal; wisdom and experience; context-specific; more difficult to
extract and codify Can be transmitted through social
interactions and socialisation
•Explicit knowledge – what is recorded; easily identified, articulated, shared
•Cultural knowledge – Cultural Ethos specific to a line of business or region or language or relegion or nation.
Conceptual Frame Work of Knowledge Management
A Conceptual Architecture is Required to Position Technologies Relevant to KM and Provide a Context For Selection
Knowledge Portal
Discovery Services Collaboration Services
Knowledge map
Knowledge Repository
E-mail, file servers, Internet / intranet services
WP
Interface
Knowledge Management servicesTaxonomy
Information and process management Infrastructure
Information and Knowledge Sources
World Wide Web People
CorporateDatabases
Collaboration Services
Discovery services
Knowledge Map
Knowledge Repository
supports knowledge sharing helps users to retrieve and analyse the information in the corporate memoryprovides a corporate schema for knowledge classificationsprovides the information management functions for captured knowledge
Knowledge Management
Characteristics of KM Implementation TrendsKey Problems knowledge enterprises face today are :
Poor utilisation of knowledge
Information and knowledge islands
Knowledge loss
High cost of sharing knowledge
Reinvention / Repetitions
Lack of responsiveness
Knowledge Management
Characteristics of KM Implementation TrendsPopular Application Areas :
Most oragnisations have an interest to manage and increase their knowledge in the following areas :
Customer Needs / Preferences
Performance Trends / Variations
Competitor Plans, Products, Market Perceptions
Knowledge Management
Characteristics of KM Implementation Trends
Approaches Adopted :
Society Centric Approach – Treats knowledge management as a social communication process
Process Centric Approach – Focuses on knowledge mapping in business process
Technology Centric Approach - Focuses on knowledge artifacts their creation storage and reuse in IT systems.
Knowledge Management
Characteristics of KM Implementation TrendsTypical Activities :
Appointment of Knowledge leader
Creation of knowledge teams
Development of knowledge bases
Knowledge centres
Knowledge sharing
Intellectual asset management
Knowledge Management
