knowledge management essentials

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Knowledge Management Essentials

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Knowledge Management Essentials – Introduction.

☺ Knowledge management has become a cornerstone for corporate success in the twenty-first century.

☺ Companies that create an environment for safely discovering and using knowledge in their organization will prosper.

☺ Understanding where the knowledge is in your company is one of the first steps in leveraging it for profitability and growth.

☺ Therefore, learn about each kind of capital, how to measure it, and how to start managing it to help your company.

☺ Knowledge, like a machine, must be used to create something positive for your company; if not, it's wasted.

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To give a starting point to the reader or the learner to understand the art of knowledge management.

Aim of publication:





Knowledge Management Essentials – Summary.


☺ Therefore, learn about each kind of capital, how to measure it, and how to start managing it to help your company.

☺ Knowledge, like a machine, must be used to create something positive for your company; if not, it's wasted.

☺ An increasing number of companies are gaining more value from the knowledge and experience of their workers than they do from physical assets or products.

☺ Knowledge management can never flourish in a company without people dedicated to knowledge sharing-the knowledge activists.

☺ That's why one ought to learn about knowledge management and put it into action.




Knowledge Management Essentials - Learning Objectives. After developing the KeyPoints outlined in this publication, you

should mainly be able to: know benefits of implementing a knowledge management

process. recognize the value of creating knowledge. initiate or support knowledge management within an

organization. discern the value of locating and capturing the knowledge. know the importance of sharing knowledge. acknowledge the importance of creating a supportive

environment for knowledge workers. identify the reasons for becoming a knowledge activist. distinguish the benefits of carrying out knowledge management

projects.





Knowledge Management Essentials - Sections List. (Section 1) Art of Knowledge Management. (Section 2) Knowledge as Capital. (Section 3) Putting Knowledge to Work. (Section 4) Managing Knowledge Workers. (Section 5) Knowledge Activist.





(Section 1) Art of Knowledge Management – Summary.

☺ Knowledge management has become a cornerstone for corporate success in the twenty-first century.

☺ Companies that create an environment for safely discovering and using knowledge in their organization will prosper.

☺ Organizations failing to use what they know will fall by the wayside.

☺ That’s said, provide yourself a framework for growing knowledge in the company.

☺ Discover a big-picture information about knowledge, where it comes from and how to keep it flowing.

☺ By understanding how knowledge is created and how knowledge creation could be blocked, you should understand the art of knowledge management.




(Section 1) Art of Knowledge Management – HighPoints.

New Era of Knowledge Management. Empowering Knowledge Creation. Creating Knowledge. Barriers to Knowledge Creation.





(Section 1) HighPoints: New Era of Knowledge Management.

☺ recognize benefits of implementing a knowledge management process.

☺ evaluate seriously the terms "data," "information," and "knowledge".

☺ identify myths of implementing a knowledge management process.

☺ consider potential overall strategies.




(Section 1) HighPoints: Empowering Knowledge Creation.

☺ recognize benefits of empowering knowledge creation.☺ list criteria for an effective knowledge vision.☺ identify principles of a supportive context for knowledge

creation.☺ apply steps for supporting conversations.




(Section 1) HighPoints: Creating Knowledge.

☺ recognize the value of creating knowledge.☺ identify internal sources of knowledge.☺ list ways of obtaining external knowledge.☺ know when knowledge has been successfully created.




(Section 1) HighPoints: Barriers to Knowledge Creation.

☺ acknowledge benefits of overcoming barriers to knowledge creation.

☺ match the two types of barriers to knowledge creation to corresponding examples.

☺ distinguish techniques for overcoming personal barriers to knowledge creation.

☺ identify techniques to overcome organizational barriers to knowledge.




(Section 2) Knowledge as Capital – Summary.

☺ No longer is a company valued on just its physical assets and income streams.

☺ A quick look at many Internet focused organizations points to a basic following fact:

☺ There is a new kind of asset being valued in our economy.☺ That asset is knowledge: the intellectual capital of the

organization.☺ The high potential return of leveraging the knowledge

capital of an organization has led to company valuations that far exceed what used to be accepted as standard.

☺ This type of capital is walking around your company, is hidden in file drawers, and surfaces in conversations with clients and suppliers.


☺ It’s for you to explore kinds of knowledge capital in every organization: human, structural, and relationship.

☺ Learn about each kind of capital, how to measure it, and how to start managing it to help your company.




(Section 2) Knowledge as Capital – HighPoints.

Human Knowledge. Structural Knowledge. Relationship Knowledge.





(Section 2) HighPoints: Human Knowledge.

☺ recognize benefits of understanding human knowledge capital.

☺ list types of human knowledge capital against corresponding levels of organizational value.

☺ match the components of a set of indicators for measuring human knowledge capita with their corresponding measurements.

☺ discern strategies for effectively managing human knowledge capital.




(Section 2) HighPoints: Structural Knowledge.

☺ recognize benefits of leveraging the structural knowledge capital in an organization.

☺ pick out types of structural knowledge capital.☺ acknowledge if the value of structural knowledge

capital is being measured correctly.☺ know methods for effectively managing the human

side of structural knowledge capital.




(Section 2) HighPoints: Relationship Knowledge.

☺ recognize benefits of understanding the relationship knowledge capital within an organization.

☺ list categories of relationship knowledge capital.☺ identify methods for measuring the value of

relationship knowledge capital.☺ select effective strategies for managing relationship

knowledge capital.




(Section 3) Putting Knowledge to Work – Summary.

☺ Try to imagine a company investing in a high-tech machine and then letting it sit in a corner of the factory.

☺ Knowledge, like a machine, must be used to create something positive for your company.

☺ If not, it's wasted.☺ Unlike machines, the utmost value of knowledge is that it

can be used, leveraged, and applied without diminishing.☺ The key is to find the knowledge in your company, share

it, and leverage it.☺ This is the process that will really bring your organization

the results hoped for.




(Section 3) Putting Knowledge to Work – HighPoints

Locating and Capturing Knowledge. Knowledge Sharing Importance of Sharing the Knowledge. Leveraging Knowledge to Success.





(Section 3) HighPoints: Locating and Capturing Knowledge.

☺ recognize the value of locating and capturing the knowledge in your organization.

☺ identify methods for collecting knowledge within an organization.

☺ distinguish methods of making tacit knowledge explicit.☺ apply steps for cataloguing knowledge in a business

setting.☺ sequence the steps in maintaining knowledge repositories.




(Section 3) HighPoints: Knowledge Sharing.

☺ recognize benefits of knowing how to share knowledge.☺ identify criteria to review before sharing knowledge.☺ examine business selected scenarios to determine if the

criteria for knowledge sharing have been successfully reviewed.

☺ consider methods of knowledge sharing with.☺ analyze chosen business scenarios to determine the best

method for knowledge sharing.☺ apply methods to overcome common barriers to

knowledge sharing.




(Section 3) HighPoints: Importance of Sharing the Knowledge.

☺ recognize the importance of sharing knowledge.☺ regard key elements to integrate in a knowledge-

transfer system.☺ identify types of knowledge-sharing tools.☺ analyze business scenarios to determine the best

approach for knowledge sharing.☺ distinguish methods for measuring usage of a

knowledge-management system.




(Section 3) HighPoints: Leveraging Knowledge to Success.

☺ recognize benefits of leveraging knowledge.☺ analyze a selected business scenario to determine if

shared knowledge has been successfully leveraged.☺ scrutinize a chosen business scenario to determine if

shared knowledge has been successfully expanded.☺ calculate the Return On Investing in knowledge

management.




(Section 4) Managing Knowledge Workers – Summary.

☺ The era of the knowledge worker is already there.☺ An increasing number of companies are ever gaining

more value from the knowledge and experience of their workers than they do from physical assets or products.

☺ This is most vividly captured in the Internet economy, in which knowledge workers are in high demand.

☺ Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options.

☺ But money alone won't keep an organization's best talent.

☺ It takes much more.☺ By learning how to create the right culture and the

right opportunities, your company can help maintain the loyalty of its knowledge workers.




(Section 4) Managing Knowledge Workers – HighPoints.

An Environment for Knowledge Workers. Culture for Knowledge. Managing Teams of Knowledge Workers.





(Section 4) HighPoints: An Environment for Knowledge Workers.

☺ recognize the importance of creating a supportive environment for knowledge workers.

☺ identify workplace attributes that most appeal to knowledge workers.

☺ enumerate methods for creating a supportive environment for knowledge workers.

☺ analyze a chosen business scenario to determine if knowledge workers have a supportive environment.




(Section 4) HighPoints: Culture for Knowledge.

☺ recognize benefits of creating a culture that supports knowledge workers.

☺ consider methods for shifting the company culture to be more supportive.

☺ sequence the steps of empowering knowledge workers to make decisions.

☺ dissect a situation to determine if knowledge workers have been empowered to make decisions.




(Section 4) HighPoints: Managing Teams of Knowledge Workers.

☺ recognize benefits of effectively managing teams.☺ pinpoint behaviours that can undermine a team.☺ identify an approach for leading teams to success.☺ analyze a situation to determine if managers used an

appropriate approach with their team.




(Section 5) Knowledge Activist – Summary.

☺ Knowledge management cannot flourish in a company without people who helps knowledge sharing to succeed.

☺ Activists know their company, the people, and the potential.

☺ Above all, knowledge activists care.☺ They want their company to succeed and their cohorts to

have a creative, successful environment within which to work.

☺ That's why it’s crucial to learn about knowledge management and put it into action.

☺ This is what the knowledge activist does best.




(Section 5) Knowledge Activist – HighPoints.

About Knowledge Activists. Becoming a Knowledge Activist. Learn and Put Knowledge Into Action.





(Section 5) HighPoints: About Knowledge Activists.

☺ acknowledge benefits of being a knowledge activist.☺ identify the reasons for becoming a knowledge activist.☺ distinguish characteristics of knowledge activists.☺ list knowledge activist likely roles.




(Section 5) HighPoints: Becoming a Knowledge Activist.

☺ recognize the value of becoming a knowledge activist.

☺ acknowledge the methods of interacting.☺ apply techniques for effective communication.☺ demonstrate performing the roles of instigator,

facilitator in a situation.




(Section 5) HighPoints: Learn and Put Knowledge Into Action.

☺ recognize the benefits of carrying out knowledge management projects.

☺ sequence the steps for focusing knowledge projects.☺ analyze business situations to determine when knowledge

activists have focused their knowledge projects.☺ identify the steps for planning knowledge projects.☺ analyze situations to determine if knowledge workers have

planned their knowledge projects.☺ match steps for implementing knowledge projects with

descriptions of those steps.☺ analyze situations to determine if knowledge workers have

implemented their knowledge projects.




Knowledge Management Essentials – Conclusion.

☺ At this point you should be able to be familiar with the following: identify myths of implementing a knowledge

management process. recognize benefits of empowering knowledge creation. recognize benefits of overcoming barriers to knowledge

creation. recognize the importance of sharing knowledge. recognize benefits of creating a culture that supports

knowledge workers. recognize the value of becoming a knowledge activist. identify the steps for planning knowledge projects.




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