knowledge management system life cycle
TRANSCRIPT
Akash C.MathapatiAssistant Professor
Kirloskar Institute of Advanced Management Studies (KIAMS)
Knowledge Management System Life Cycle
Akash C.Mathapati
Evaluating Existing Infrastructure
Form the KM Team
Knowledge Capture
Design KM Blueprint
Test the KM System
Implement the KM System
Manage Change & Reward Structure
Post-System Evaluation
Knowledge Management System Life
Cycle Process
Akash C.Mathapati
Design the KM BlueprintBeginning of designing the IT infrastructure
& the knowledge management architectureKM team relies on such a blueprint to
proceed with the actual design & deployment of KM system
KM blueprint referred to as the KM system design, addresses several important issues
Akash C.Mathapati
Test the KM systemTesting involves two steps:
Verification procedureValidation procedure
The role of Quality AssuranceReasoning ErrorAmbiguityIncompletenessFalse Representation
Akash C.Mathapati
Implement the KM systemMajor part of the execution phase is
training company employees on the new KM system
Users range from novice to expertsUsers are classified as tutor, pupil or
customerTutor user acquires a working knowledge of
an existing knowledge base in order to keep the system current
Pupil & customer fall within the actual use of the KM system
Akash C.Mathapati
Manage Change & Reward StructureThe resistors include the following:
ExpertsRegular employeesTroublemakersNarrow-minded “superstars”
Akash C.Mathapati
Post System EvaluationSeveral Key Questions are asked in the post
implementation stage:How has the KM system changed the correctness &
appropriateness of decision making?Has the new system effected organizational change?
How productive have those changes been ?How has the new KM sys affected the attitude of the end
users? In what way?Was it worth it?How has the new system changed the cost of
conducting the business? How significant is the saving or otherwise of it?
In what way has the new system affected relationship between end users in the organization ?
Akash C.Mathapati