knowledge services

STATE OF MAINECLIENT BUSINESS REVIEWFY2017 Q3 – FY2018 Q2

February 1, 2018

About Knowledge ServicesServing those who serve others

- Founded in 1994

- Certified WBE

- Workforce Management Experts

- Managed Service Provider (MSP)

- Vendor Management System (VMS) – dotStaff™

- Employer of Record (EOR) / Payrolling

- IC/1099 Compliance Programs

- Managed Programs

- Staffing / Recruiting

- Proven MSP Program Expertise

- 50 enterprise wide programs in Government, Healthcare, Banking/Finance, Retail, Food Services, Entertainment

- MSP for State of Indiana, Maine, Arizona, Tennessee, Florida, Utah, Ohio and Mississippi

- All Labor Categories

- Statement of Work

- Gig Workforce 2 |

About Knowledge ServicesWhere we’re located

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- Indianapolis, IN (Headquarters)

- Nashville, TN

- Phoenix, AZ

- Los Angeles, CA

- Salt Lake City, UT

- Tallahassee, FL

- Augusta, ME

- Columbus, OH

- Jackson, MS

Agenda

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- Program Overview

- Program Analytics

- Strategic Initiatives

- MSP Best Practices

- Questions & Answers

Scope of ServicesServing those who serve others

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Managed Services Program (MSP)

Recruited Temporary Worker Program

Contractors / Temporary Workers recruited by the Vendor Network in the Following State Programs: IT Medical

- LPNs- RNs- CNAs

Onboarding compliance consistent and streamlined by MSP Program

Employer of Record (EOR) Program

No recruitment from Vendor Network required

- Resource does not work for and/or was not recruited by one of the Vendors in the MSP Program

KHI manages, on-boards and becomes Employer of Record

KHI validates IC s / 1099s per IRS Guidelines and becomes Agent of Record (Compliance and Risk Mitigation)

Rate structure varies from Rate Card and provides additional cost savings to State

IT Project Based / Statement of Work (SOW)

Project up to $750k per PO Milestones Deliverables Time and Materials based

State of Maine

Contractors / Temporary Workers Project / Services Based

Program BenefitsServing those who serve others

Soft Dollar Savings

The MSP team reduced administrative burden and saved the State of Maine over $1M (annually) in soft dollar savings by managing the

vendor population, including compliance, contract management and day to day MSP operations (reviewing resumes, scheduling

interviews, etc.)

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The MSP Team mitigates risk for the State of Maine including Co-Employment, Liability, Background Checks, Insurance, IC/1099 Validation, Double Billing, Licensing & Credentialing, etc. The MSP

team also ensures all onboarded resources are properly background checked, e-Verified and all required State of Maine onboarding has

been completed prior to the start date

Risk Mitigation & Compliance

The MSP provides the State of Maine access to program data through a variety of reporting tools.

Business Intelligence

The MSP team manages the contract and compliance for 52 vendors across all labor categories

Managing the Vendor Network

Program SuccessesServing those who serve others

- Program is expanding to offer Request for Services Project Procurement

- Intern program with OIT

- Standardized rate increase request process

- Standardized process to modify Delivery Orders & adding projects to contractor timesheets

- H1 Visa renewal process funneled through program

- Creating policies that impact the State of Maine positively

- Positive & strong relationship with vendor community

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Program Summary

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*Active is defined as any Vendor/Supplier Submitting Total IT Staffing Suppliers: 52

Summary FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 TotalSpend $5,105,285 $4,923,990 $4,421,988 $4,364,595 $18,815,858

Hours Entered 71,859 68,244 57,404 56,579 254,085

Unique HC Entering time 186 178 151 147 N/A

Co-Op Spend $45,036 $55,604 $53,586 $47,456 $201,682

Sourcing FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2 TotalPositions Filled 16 17 19 20 72

Submissions 477 505 325 474 1,781

Submissions / Position 30 30 17 24 25

Vendors / Suppliers FY17 Q3 FY17 Q4 FY18 Q1 FY18 Q2Actively Participating Vendors/Suppliers 50 52 49 52

Spend by Month

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Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

FY17 FY18

Spend $6,659,947 $6,317,178 $7,659,994 $6,850,895 $7,613,230 $7,679,083 $5,969,805 $7,476,486 $6,748,859 $6,987,332 $6,608,823 $6,231,518

8.04%

7.63%

9.25%

8.27%

9.19% 9.27%

7.21%

9.03%

8.15%8.44%

7.98%

7.53%

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

$6,000,000

$7,000,000

$8,000,000

$9,000,000

Spend by Department – Top 10

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OIT, $6,579,528, 34.97%

DHHS, $4,607,391, 24.49%

DOE, $3,109,846, 16.53%

DOL, $2,630,996, 13.98%

MRS, $720,856, 3.83%

SoS, $663,649, 3.53%

DOT, $463,136, 2.46%DMR, $26,520, 0.14%

DOJ, $8,052, 0.04%

DACF, $5,883, 0.03%

Spend by Supplier – Top 10

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NTT Data, $2,828,488, 15.03%

Randstad, $1,346,454, 7.16%

Abilis, $1,329,173, 7.06%Pro Search, Inc.,

$1,230,706, 6.54%

Chandra Technologies, Inc, $1,065,415, 5.66%

INFOWAY SOFTWARE, $682,063, 3.62%

Integrity Consulting, $650,260, 3.46%

Tilson Technology Management, $603,782,

3.21%

vTech Solution Inc., $494,374, 2.63%

Atlantic Staffing, $421,462, 2.24%

Redistribution of Spend

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Top 25 Vendor / Suppliers Spend

#

Resources

% of

Spend Top 25 Vendor / Suppliers Spend

#

Resources

% of

Spend

Abilis $311,529 7 10.51% NTT Data $765,249 21 17.53%

Randstad $226,780 6 7.65% Randstad $340,042 10 7.79%

NTT Data $219,681 7 7.41% Abilis $301,027 8 6.90%

vTech Solution Inc. $156,831 6 5.29% Pro Search, Inc. $279,913 9 6.41%

Alfa GL $128,633 3 4.34% Chandra Technologies, Inc $259,831 10 5.95%

iCST, LLC $115,633 5 3.90% Tilson Technology Management $159,778 4 3.66%

Pro Search, Inc. $106,856 3 3.60% Integrity Consulting $158,303 4 3.63%

INFOWAY SOFTWARE $94,579 4 3.19% INFOWAY SOFTWARE $147,589 5 3.38%

Tilson Technology Management $90,622 2 3.06% iCST, LLC $100,308 3 2.30%

AdvanTech, LLC $79,027 1 2.67% vTech Solution Inc. $86,046 4 1.97%

Atlantic Staffing $77,131 4 2.60% Millennium Software Inc. $81,865 3 1.88%

Professional Technology Integration, Inc. $76,567 5 2.58% AdvanTech, LLC $77,667 1 1.78%

NovaLink Solutions $71,392 2 2.41% Serenity Infotech $76,926 2 1.76%

Complete Computer Services $65,861 2 2.22% CNET Global Solutions Inc $76,800 2 1.76%

Nebula Software Systems $65,775 1 2.22% Atlantic Staffing $67,191 4 1.54%

Integrity Consulting $64,185 5 2.17% Stratosphere Technical Consulting, LLC $62,855 1 1.44%

Millennium Software Inc. $61,484 3 2.07% TEKsystems $48,343 2 1.11%

Spang Associates $57,250 1 1.93% Winxnet, Inc $44,883 1 1.03%

Compunnel Software Group $53,683 2 1.81% Eminence $43,943 2 1.01%

IPCS $50,780 2 1.71% Compunnel Software Group $42,750 1 0.98%

Software People Inc. $50,473 3 1.70% Cygnus professionals inc $41,916 1 0.96%

Chandra Technologies, Inc $49,803 4 1.68% Acclaim Systems Inc $41,438 1 0.95%

Acclaim Systems Inc $48,431 1 1.63% CAI $40,918 2 0.94%

Compass Systems & Programming, Inc $46,311 1 1.56% Meritious Services, Inc $40,368 1 0.92%

ConnectTheDots Staffing ( CTD) $42,694 1 1.44% IPCS $40,310 1 0.92%

Totals $2,964,127.98 81 81.37% $4,364,594.72 103 78.50%

FY 2014 - Q1 FY 2018 - Q2

Spend by ME, NE Vendor/Supplier

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ME NE - MA NE - NH NE - RI NE - CT

FY17 Q3 $1,830,972 $803,558 $276,776 $47,020 $4,630

FY17 Q4 $1,675,271 $803,647 $223,888 $71,803

FY18 Q1 $1,470,014 $825,735 $153,017 $42,518

FY18 Q2 $1,468,533 $878,971 $112,128 $12,865

34.25%

17.60%

4.07%

0.93%

0.02%$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

$1,600,000

$1,800,000

$2,000,000

Strategic InitiativesServing those who serve others

- Eliminate usage of Independent Contractors/1099’s in all KS MSP programs

- Sub-Vendor audit to identify & mitigate risk for the State

- H1B audit to identify & mitigate risk for the State

- Rate analysis

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MSP Best PracticesServing those who serve others

- Independent Verification and Validation

• Standardize processes and procurement within statement of work services

- Emerging Workforce

• Expand talent pool, with a path to State employment

• Vendor-funded technical training

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Questions

Contact Us

Brian WhitleyProgram Managerbrianw@knowledgeservices.com

Bill EvansVP, Professional Services

bille@knowledgeservices.com

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Kathryn CareyProgram Specialistkathrync@knowledgeservices.com

Andrea ConnellDirector, MSP Programsandreac@knowledgeservices.com

Thank you