knowledge sharing vs. hoarding
DESCRIPTION
An overview of Knowledge Hoarding - with explanation of how to create a knowledge sharing culture in your organization.TRANSCRIPT
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Dr. Allen Partridge | Adobe eLearning Evangelist
Keys to a Knowledge Sharing CultureAn HR Response to 21st Century Attrition & Knowledge Management
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Our Conversation today
• Identify knowledge areas with potential impact• Capture & Retain knowledge / expertise• Share / Transfer knowledge
What is Knowledge Management?
• Why Change Matters Now• Moving from Knowledge Hoarding to Knowledge Sharing• Motivating participation in a KS Culture
Understanding Corporate Context
• Expert-Identification• Technology facilitated Capture, Retention & Transfer• Tracking outcomes
Practical Application of Knowledge Sharing
2
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
What is Knowledge Management?
3
Identify knowledge areas with potential impact
Capture & Retain knowledge / expertise
Share / Transfer knowledge
Identify
Capture
Share
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Understanding Corporate Context
4
Why Change Matters Now
From Knowledge Hoarding to Knowledge Sharing
Motivating Participation in a KS Culture
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Why Change Matters Now
Mounting financial pressures Attrition through retirements Escalating frequency of job / company change Knowledge management facilitates
innovation
5
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
From Hoarding to Sharing
6
Make it safe
Make it count
Make it social
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Motivating Participation
7
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Practical Application of Knowledge Sharing
Expert-Identification
Technology facilitated Capture, Retention & Transfer
Tracking outcomes
8
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Expert Identification
9
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Capture, Retention & Transfer
10
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Tracking Outcomes
11
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.