knowledge transfers within the organizations

© 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | [email protected]

Knowledge Transfers within the Organizations

Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC


INTRODUCTION

Dieter Hovorka, Chief Technology Officer

• Born in Vienna, Austria • Living since over 6 years in Dubai • 10+ Years working in Middle East • 20+ Years in IT Industry across the Globe • Holding various management positions CEO, CTO, CMO, Quality Management • Specialist in eLearning, Wkfw, eForms, ECM, BPM, CRM, CMS, WxM, UX • 3 Facts about Austria:

• The fastest growing tourist destination in ME • Over 35 Million visitors in 2012 • Vienna has ranked first among the world’s best cities to live in for the last six

years in the Mercer Quality of Living survey


Who we are, Skillz Middle East

BASED IN DUBAI

OVER 20 YEARS

OF EXPERIENCE

INTERNATIONAL

TEAM WITH SKILLS

www.skillzme.com


Agenda

• Knowledge Management

• Chief Knowledge Officer

• Middle East Market

• Increasing people skills

• Tools and solutions


Challenge of Organizations

… and todays economy abbreviation

CRM CSR ECM

CMO HR

FI QoS

MS

CIO

SAP KM

BI

BO

CAPEX OPEX

GOV AA

AUH

DXB

US

UAE PO

PDF

CSS EMEA

DR MD ENG HH

EU

EE RTA

CMS

DMS DAM

ERP

AICC EPSS

PAX F2F B2G

B2B B2C

LMS RFP C2G

ROI

TCO SCORM

SME WYSIWIG

WBT ILT

VLE

FB

WWW LOL


Successful Knowledge Management

What does it really take ?


CKO

The Role of the Chief Knowledge Officer


CKO

A chief knowledge officer (CKO) is an organizational leader, responsible for ensuring that the organization maximizes the value it achieves through "knowledge".


Do You Need a CKO?: (Chief Knowledge Officer)

Yes ... If You Want To

• Maximize the returns on your investment in

knowledge - people, processes and intellectual capital

• Exploit your intangible assets e.g. know-how, patents, customer relationships

• Repeat your successes and share best practices • Improve your innovation - the commercialization

of ideas • Avoid knowledge loss and leakage after

organizational restructuring.


Do You Need a CKO?: (Chief Knowledge Officer)

No ... If

• Knowledge is not important to your business (but 92 per cent

in a recent survey said they were in a knowledge intensive business

• You are content to leave it to local initiatives and hope it comes good

• A culture of knowledge sharing pervades and systematic processes are in place

• Knowledge leadership comes from the top and is passionately pursued

• Everybody has development of knowledge in their job plans • Your performance monitoring system explicitly has a

knowledge dimension.


CKO responsibilities include such things as:

• Collecting relevant data that is useful

for the organization as knowledge • Developing an overall framework that

guides knowledge management • Actively promoting the knowledge agenda within

and beyond the company • Overseeing the development of the knowledge

infrastructure • Facilitating connections, coordination and

communications


Roles a CKO must play

• CKO as Knowledge-sharing Icon • CKO as Trust Steward • CKO as Total Trainer • CKO as Techno Nerd • CKO as Number-crunching Accountant


Knowledge Management Initiative

• top management needs to create and share a vision • the vision is the long-term strategy • core beliefs and values of the organization • CKO to carry it out • employees to participate in the change process • accept the change process • views of the employees in the organizations should

be considered


Knowledge life-cycle

Source: Deloitte


What Should You Do?

1. Think about what knowledge is crucial

to your business success 2. Who has this knowledge? How quickly

can key personnel access it? 3. Assess how well you manage, develop and exploit

this knowledge 4. Consider who is responsible for maximizing its

value to the business 5. Task a person or team to provide a framework for

action.


Where is knowledge today Information Silos

File Server DMS

ECM

Web DAV CRM

db


KM in Enterprise Environment

Knowledge Management Platform (services around information)

File Server

DMS Web DAV

ECM CRM

HCM / HR


Sample

Q: Engineering and Operations, where is the knowledge ?


Sample: Knowledge in Operation

Operations • Establish steady state processes • Change state processes • Asset start up and shutdown Planned Maintenance • Planned maintenance Schedule • Work Instructions • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates Reactive Maintenance • Problem assessment • Work Instructions development • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates

HS&E • Establish Environmental

Standards • Establish safe operating

conditions • Monitor safety operations • Establish Emergency

Procedures • Hazmat storage and removal

procedures • Incident Reporting • Medical Procedures • Training records and

certifications Regulatory standards • Monitor OSHA/ISO/RISSB

regulations • Standards creation &

distribution (SOPs) • Regulation auditing

Management of change • Change analysis, high level

impact and cost and ROI • Change review and approval • External supplier process • Construction • Documentation Procurement • Assess planned and reactive

parts requirements • Establish Suppliers • Create POs • Monitor Invoices


Remember

Every Industry has it’s own focus point


How to distribute the skills of knowledge in an organization ?


Yesterday

Knowledge sharing in family over generations


Today

How it happens today in Organizations


Future eLearning vs Social Media

• Managed environment

• Corporate content

• Business relevant training

• Certified training

• Knowledge training

• Secured

• Unmanaged environment

• Global reach

• Informational

• Not Certified training

• Product update / Rapid eLearning

• Limited security


eLearning Market Middle East

Source: decebo


eLearning Market Asia

Source: decebo


Rapid eLearning

Type of eLearning

months days hours

Instructional

Informative

Develop Skills full certified

(LMS)

Broadcasting Information

(News)

Critical Knowledge Sharing

(Training)

weeks


eLearning with Adobe Connect Pro

• Adobe Connect Pro enables high-impact web conferencing and eLearning

• Everyone can access meetings and training without downloading plug-insMeeting Room for every member of your organization


The model, real life


Virtual Classroom vs on-demand

Create / Present / Record Upload Use on-demand

Adobe Connect Pro


The eLearning Platform


Adobe Connect Pro Extract of features

Mobile learning from virtually any device

Deliver training from virtually any mobile device

Course catalog Template-based email content and triggers

Instant access with no client downloads for desktops

Reusable learning assets and content libraries

Leverage existing content

Author once and publish across devices


Adobe Connect Pro quick look



Knowledge Management Platform

File Server

DMS Web DAV

ECM CRM

HCM / HR

eLearning


Creating engaging eLearning Content

From presentation of content Adding Audio Adding Video

Digital Assets enhance your powerful eLearning content


IT-Manager Challenge Content by Type


Managing Digital Assets

On Creation On Storage




File Server

DMS Web DAV

ECM CRM

HCM / HR

eLearning DAM


Knowledge Management and Information Governance


A Key Enterprise Challenge

Business Legal


Information Governance

Why … ?

• protect copyrights • protect the knowledge

and skills • protect the company

against competition • protect data • protect processes • protect information


Information Governance

Why … ?

• protect copyrights • protect the knowledge

and skills • protect the company

against competition • protect data • protect processes • protect information

The mission protect information at the source


Security



File Server

DMS Web DAV

ECM CRM

HCM/HR

eLearning DAM


Working with Knowledge


Dependencies on Technology

… presentation, access and search


New Content Types emerging

Social Networks

Wiki

Podcasts

Blogs

Folksonomies

Communities

Videocasting

RSS Social Bookmarking

Aggregators

Widgets

AJAX


Quality of Information Relation Dependencies

Recommendations Semantic Cloud


Quality of Information Relation Dependencies

Recommendations Semantic Cloud

Information


Summary

• Knowledge Management is a mission

• Knowledge Management strategy is a good start

• Knowledge sharing is a must

• Knowledge sharing is not a risk

• Knowledge comes in many formats

• Knowledge for smarter people

• Knowledge for smarter organizations

Information & Skills make Knowledge


Q & A

Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC [email protected] | +971 56 101 2480

knowledge transfers within the organizations

Education

knowledge agenda

knowledge people

development of knowledge

knowledge transfers

knowledge loss

knowledge infrastructure

knowledge dimension

chief knowledge officer