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Konexions Profile Back Office Service Pvt Ltd

Konexions Back Office Services Pvt Ltd

WHO WE ARE

Konexions is an end to end outsourcing services provider , We at Konexions address your business challenges and unlock business value by applying proven methodologies , business process outsourcing solutions .

Proven dependability .

We take pride in being a consistent performer and are endorsed by several customers and industry analysts .


Overview

Konexions was started in 2007 by three Entrepreneurs with an investment of US $ 100000 . Today, we are market leaders in Field Operations , Voice Based Outsourcing , Back Office Services with revenues of US$1.4 million . Many of the worlds most successful organizations rely on us to deliver measurable business value. Konexions provides business outsourcing across industries specializing in banking and telecom . We Are Flexible:

Konexions provides flexible, service-oriented way of collaborating with customers and partners, responding to specific customer needs, and developing exceptional solutions for them. Our goal is to provide superior value for our customers and to build long-term partnerships.

“If you work with determination and perfection, success will follow you”

Konexions enables flexible business process management services through its various delivery centers and a professional team . We believe that a well managed transition provides a robust foundation for stable operations across the outsourcing cycle . Compliance is monitored through check points at different stages .

Our uncompromising devotion to rigorous , processes and standards ensures that the solutions we develop minimize the time to value for your investment . We introduce standardization and governance into your processes , giving you the confidence to not just run your business , but to transform it .

Extensive Professional Experience

Lowering total cost of ownership and improving productivity

Customized pricing structure

Our team is a hybrid set of individuals with a wide experience in the industry verticals, planning, marketing and operations. This experience and professionalism is evident in all our work.

Be it optimizing current operations or setting up newer, better ways of working, we ensure that our solutions significantly impact bottom line and help our customers lower their total cost of ownership. From shortened cycle times and higher return on investment to better responsiveness to customer needs, our customers have seen productivity improvements manifested in many different ways.

When you outsource your services to Konexions you can be sure of increasing your revenue while reducing operating costs. We offer our customers with cost-competitive services without compromising on quality. We offer the following pricing options based on client requirements:


“Don’t give up till you succeed, courage is my conviction !!”

What Konexions Provides

Konexions Enterprise Solutions improves operational efficiency and helps clients to transform there business, empowering clients to take advantage of emerging opportunities and market .

Our Expertise

Our expertise and success is evident by long-term strategic alliances with the India’s top business companies, for them we deliver better, faster, and more cost-effective solutions be it in Field Management , Back office Services , voice based support , marketing , human resource outsourcing , procurement outsourcing , order Management and any other outsourcing activity .

Complementary Value Add Services

Full Time Resource Hourly Pricing

Per piece rate Project based pricing

Our clients get access to the following free of cost! Customized reports Training Set-up


“Give the youth of today a proper environment, motivate them, extend support they need. Each one of them has infinite source of energy …They will Deliver.”

Quality Assurance

Security & confidentiality

A quality approach is used for all activities, with procedures and processes documented. Audit trails are fully identifiable so that results and their underlying assumptions can be verified. In addition, internal reviews by senior staff are used where appropriate to ensure a continuing high standard.

We at Konexions are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. We adhere to the world standards in security and confidentiality and strive to follow the industry wide best practices to continuously make improvements.


“We bet on people”

BPO Services and Solutions that match the high stakes

Why Konexions ?

The Business Process Outsourcing (BPO) industry has evolved from its earlier phases to now become a strategic partner who can explore innovative and high-value solutions for customers while also handling existing processes. Customers expect BPO vendors to focus on streamlining not just the periphery but core business functions which can optimize business performance and create competitive differentiation in the market place.

Other factors driving the adoption of Business process outsourcing (BPO) by customers include improving service levels, cost reduction, help in integration through process management and gaining access to best-in-class processes without owning or acquiring technology and skills. Konexions BPO is a leading provider of business process outsourcing services focusing on multiple horizontals and verticals. Our integrated solution approach provides prime value to customers through process standardization, process simplification and process optimization. We can leverage our range of enterprise offerings to enable diverse domains meet existing technology and functional requirements even as we partner with customers to go to the next level of operational excellence with a well-entrenched delivery model, our BPO services are provided from New Delhi , Noida, Dehradun ,Jaipur .


“You do not require any invitation to make profits”

Enterprise Solution

We define an “enterprise solution” as any business tool that reliably empowers you to access, share and apply resources with any of your peers and customers, at any time because a solution, by any definition, is a response to a problem, we insist that it be simple to implement, flexible to deploy and easy to use.

Client Challenges

Enterprise problems that call for enterprise solutions:

Legacy systems are resistant to interoperability Increase in overall cost De Centralized and Non Standardized operations Limited availability of skilled pool with requisite domain knowledge together with high attrition Scarcity of capital allocation Data and content fail to integrate as they converge from different partners, locations Persistent—yet inexplicable—obstacles to accessing data Business has spread beyond what your IT can support—as you engage new geographies, cultures, user bases and bandwidth limits Staggering transaction loads and rising demands for throughout increasing efficiencies


“Think Big, Think Fast”

Konexions pioneered the Best Delivery Model, based on the principle of taking work to the location where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk. continued leadership around BDM enables us to drive extraordinary efficiencies and free up clients’ resources for strategic transformation or innovation initiatives. Konexions has a Large Footprint with 9 offices in India and over 8 Partners development centers , Konexions and its subsidiaries have over 800 employees as on September 1 , 2012. Konexions takes pride in building strategic long-term client relationships. 99.1% of our revenues come from existing customers (Q1 FY 13). Konexions gives back to the community through the Konexions Foundation ( Late Sh Suresh Chopra Charitable Trust ) that funds learning and education.


How we do it

Konexions helps companies derive the measurable business value that they have always been looking for from business process outsourcing . We deliver measurable business value in 3 ways:

Transform

We can transform the fundamental shape of your business , regardless of which team you engage with, we have a best-practice process for delivering value. We call it IMPACT – to ensure a clear line of sight from process change to bottom-line impact, ensuring that you receive the business value you were promised.

Innovate

Optimize

Beyond transformation and innovation, it boils down to execution - delivering on time, on budget and "on value". We can optimize your core operations to drive best-in-class efficiency and help fund the transformation and innovation.

We can inject a level of product and service innovation into your business to create new revenue opportunities through collaboration and co-creation. We keep abreast of the latest technology and how it applies to your business issues. What you get from us is best-of-breed solutions. The foundation of our innovation capability is our core network – Konexions – and the new thinking that our team of over 800 associates brings to the table.


Vision Mission Values

Client Value : To surpass clients expectations consistently . Leadership by Example : To set standards in our business and transactions and be an exemplar for the industry and ourselves . Integrity : To be ethical , sincere and open in all our transactions . Excellence : To strive relentlessly , continuously improve ourselves , our teams , our services and products to become the best .

Vision "We will be a nationally respected corporation."

Mission

"Strategic Partnerships for Building

Tomorrow’s Enterprise."

Values

We believe that the softest pillow is a clear conscience.

The values that drive us underscore our commitment to:


„Our Dreams have to be bigger…Our

Ambitions higher…Our Commitment

Deeper…and Our efforts greater…..“

Dhirubhai Ambani (1932-2002)


Our Services End – End Outsourcing Solutions

Human Resource and Field Outsourcing

Voice Support and Backend Outsourcing

Knowledge Process Outsourcing

Finance and Accounts Outsourcing

Customer Services Outsourcing

Technical Support Outsourcing


Industries We Cater

Banking and Financial Services

Telecom

Government

Healthcare

Insurance

Retail and Consumer Products

Travel and Transportation

Hospitality

Media and Information Services

Direct Marketing Companies

Ecommerce Companies


Our Clients


Our Process

Process Migration Expertise

Hiring Qualified Talent

Training for Excellence

Operations Excellence

Performance Management

Quality Assurance

Our process that leads to high quality service delivery is six-fold.


Business Excellence

Delivering Excellence (Transactional Quality)

Process Excellence (Strategic Quality)

Increases customer satisfaction

Improves productivity or company efficiency

Improves business relations

Improves time efficiency of every single process

Improves competitive strength

Helps reduce operational costs

Improves brand image of products and services


Our Milestone

Konexions was established in 2007 and made 20 million turnover.

In 2008-09, over turnover exceeded to 28 million.

In 2011-12 we touched 45 million milestone.

In financial year 2012-13 we have projected 60 million turn over benchmark.

In Terms of turnover

0

10

20

30

40

50

60

2007-08 2008-09 2009-10 2010-11 2011-12 2012-13

20

28

33

40

45

60

Turnover in million

Turnover in million


Milestones on the path to glory

2008 Awarded by GE Money as the fastest Growing Channel Partner

2009 Awarded by HSBC for doing the highest collections PAN India

2010 Awarded by Bharti Airtel for best performance in bucket 0 Allocation

2011 Awarded by Standard Chartered Bank for Best Compliance

2012 Awarded by Bharti Airtel for Best Referral Performance

With awards galore, Konexions is one of the most recognized companies in the outsourcing space. Our longstanding reputation is poised to continue with strong growth in the future. We have received innumerable corporate awards that speak for the innovations introduced by us and the various milestones achieved.


Expansion Plan

Konexions the BPO unit of the Chopra s Financial Solutions , is looking at adding 400 - 600 people to its operations. The company also plans expansion into new geographies, in various parts of the country .

The BPO company, which has over 800 employees at Current location in New Delhi , Dehradun , Noida is planning to come up with another 500 seater facility in Noida


Thank You……..

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