KRISTIYAN

KIRILOV 45 Gainsborough Close, Salisbury, England SP2 9EU | (C) 07732587320 | k.kirilov.job@gmail.com

SUMMARY

I always like studying. Didn't had the normal childhood like most kids my age. Normal school true the week and private in the weekend. After school training (Ballroom and Latin dance classes). Every moment i had free time i liked to study something new. Later on 16 years old. My first job emerge - Selling and making donuts. 12 hours shifts 10% from daily revenue for me. Sounds simple... But in order to make money you need either product selling itself or an exceptional good retail skills. My motivation was and still is until today the costumer I did not succeed to persuade. Through

him I improve, learn and adopt to become better by the day in whatever job I do.

SKILLS

Self-motivated professional Website and electronic marketing MS Office Suite Print advertisements Strong interpersonal skills Digital media Creative thinker Proficient in Adobe CS6 Effective multi-tasker Thrives under pressure

WORK HISTORY

APRIL 2006-MAY 2007 Invoice clerk - Kaufland - Hypermarket Company | Bulgaria

Supported Chief Operating Officer with daily operational functions. Handling Delivery invoices Inventory management and department stock control

APRIL 2007-JANUARY 2008 Assistant Manager / Bartender - El Dorado LTD - Coffee Shop | Bulgaria

Worked directly with suppliers, clients, owner (management) to achieve high quality of service Managing daily time schedules Invoice handling

JANUARY 2008-SEPTEMBER 2008 Assistant Manager / Head Bartender - Trance invest Ltd - Investors Company with many sites | Bulgaria

Developed and maintained positive working relationships with others to reach business goals. Train Bar and Waiter staff. Stock and invoice handling. Week staff Rota. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Resolved guest complaints quickly and efficiently. Delivered quality service by providing a warm and welcoming environment. Assisted colleagues whenever possible. Continually monitored dining rooms for seating availability, service, safety and wellbeing of guests.

Effectively listened to, understood and clarified guest concerns and issues.

SEPTEMBER 2008-FEBRUARY 2009 Fruit Picker Self Employed | Italy

Learning to adapt and work efficient under high physical stress Working with foreign groups of people, learning they culture and way they work under pressure and deadline

APRIL 2008-MARCH 2009 Senior Manager / Bartender at 2/3 Sites Vulcan V.E. LTD - Lounge bar / Cocktail bar | Bulgaria

Supported Chief Operating Officer with daily operational functions. Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Developed new process for employee evaluation which resulted in marked performance improvements. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Shared best practices for sales and customer service with other team members to help improve the shop's efficiency. Used time efficiently when not serving customers, including staff training. Strategically developed effective marketing plans to increase sales and profits while managing costs. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers. Promoted the business through participation in and sponsorship of community events. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the venues.

APRIL 2009-AUGUST 2009 Fruit Picker / Fruit Transport and Logistics Mansfield F W & Sons | Kent / England

Fruit Picker Van Driver Forklift Operator

AUGUST 2009-FEBRUARY 2010 Bartender / Waiter Austin's Ltd | London / England

Verified amount of cash in the cash drawer against the day's receipts. Conducted inventory and restocked items throughout the day. Provided friendly and attentive service and exceptional hospitality. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Routinely cleaned work areas, glassware and silverware throughout each shift. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Consistently offered professional, friendly and engaging service.

MARCH 2010-SEPTEMBER 2012 Assistant Manager / Head Bartender 2/2 Sites Dragon LTD | Cyprus

Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Worked with management at the project level to ensure expense plans are achieved. Worked with managers to develop annual expense plan goals. Maintained fixed asset module and calculate and record monthly depreciation expense. Collected and reported monthly expense variances and explanations. Supported management through risk identification, control testing and process improvement procedures.

Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections. Set up bar for operation, obtained cash float and stocked the service bar. Set up storeroom and work areas to allow easy access to stock items. Effectively and calmly resolved situations with intoxicated guests. Built guest satisfaction and enjoyment. Assisted in creating a bi-weekly work schedule for all serving and hosting employees. Rectified guest complaints quickly and efficiently.

APRIL 2012-OCTOBER 2015 Assistant Manager / Head Bartender 2/6 Sites Frontview Holdings Ltd | Cyprus

Worked with management at the project level to ensure expense plans are achieved. Collected and reported monthly expense variances and explanations. Suggested budgetary changes to increase company profits. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Created daily and weekly cash reports for accounting management. Reviewed all expense reports for accuracy and proper expense disclosure. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created expense reports, budgets and filing systems. Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained a consistent, regular attendance record. Set up bar for operation, obtained cash float and stocked the service bar. Set up storeroom and work areas to allow easy access to stock items. Effectively and calmly resolved situations with intoxicated guests. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Completed regular bar inventories and daily requisition sheets as requested. Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency. Upsold products when appropriate. Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team. Conducted product inventory. Generated invoices upon receipt of billing information and tracked collection progress. Communicated with customers to identify and resolve outstanding payments. Increased annual revenue by 5% by recommending improvements in efficiency. Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements. Mapped current processes and offered recommendations for improvement. Earned management trust by serving as key holder, responsibly opening and closing shop. Asked open-ended questions to assess customer needs. Designed displays to make the shop experience interactive, engaging and reassuring. Created and maintained an organized database to develop promotional sales. Helped drive sales goals and achieve monthly quotas. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Built long-term customer relationships and advised customers on purchases and promotions. Designed new on-brand visual elements to effectively convey concepts and messaging. Generated computer graphics and page-layout software, graphic elements and photography. Generated detailed specs of final designs.

Designed advertisements, tradeshow banners and signage from concept through completion. Updated computer graphic files using graphics software programmers. Coordinated translation of labels and sales materials. Carefully proofread labels and sales materials prior to printing. Researched current and emerging art and graphic design technologies.

OCTOBER 2015-NOVEMBER 2015 Project Management consultant - New Bar Self Employed | Bulgaria

Working close with CEO (MD) making sure all requirements and standards are meet opening a new venue. From documents to bar and venue design. Staff hire and training.

DECEMBER 2014-SEPTEMBER 2015 Bartender Mud Crab PACIFICO | Nottingham

Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained a consistent, regular attendance record. Set up bar for operation, obtained cash float and stocked the service bar. Set up storeroom and work areas to allow easy access to stock items. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations, and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction. Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency. Upsold products when appropriate. Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.

APRIL 2016-OCTOBER 2016 Bartender Darwin & Wallace - 197 Cheswick Fire Station | London / England

Maintained updated knowledge of all menu items, specials, spirits brands, beers and non-alcoholic selections. Routinely checked identification of customers purchasing alcoholic beverages. Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained a consistent, regular attendance record. Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes. Set up bar for operation, obtained cash float and stocked the service bar. Set up storeroom and work areas to allow easy access to stock items. Accurately recorded sales, gave correct change and prepared charge slips for guests. Effectively and calmly resolved situations with intoxicated guests. Immediately informed supervisors of any problems or unusual situations, and took appropriate action. Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests. Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests. Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction. Completed regular bar inventories and daily requisition sheets as requested. Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency. Built guest satisfaction and enjoyment. Upsold products when appropriate. Received and unloaded incoming shipments.

Conducted product inventory. Assigned customers to tables suitable for their needs and according to rotation. Executed daily production lists and goals Trained new employees Managed guest checks, collected cash and processed credit cards Assertively upsold alcoholic beverages, appetizers and desserts.

Promoter - Part Time Nestle Bulgaria | Bulgaria

Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Engaged with customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals Assembled promotional displays, including quarter- and full-size point of purchase displays. Monitored and analyzed sales records and consumer purchasing trends. Conferred with shop managers to obtain information about customer needs and preferences. Set and recommended mark-up rates, mark-down rates and selling prices for merchandise. Educated employees on new merchandise during seasonal workshops.

Computer Dealer on % from sells - Part Time Self Employed | Bulgaria

Managed creative projects from concept to completion while managing outside vendors. Maintained positive relationships with all customers. Engaged with customers in a sincere and friendly manner. Contacted other store locations to determine merchandise availability. Responded to customer questions and requests in a prompt and efficient manner. Wrote sales slips and sales contracts. Recommended merchandise to customers based on their needs and preferences. Developed a comprehensive training programme for new sales associates. Trained all incoming sales team members. Contacted customers by phone and email in response to enquiries. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Built relationships with customers and the community to establish long-term business growth. Attended sales training camp and brought best practices leadership back to the company. Monitored and analyzed sales records and consumer purchasing trends. Anticipated consumer buying patterns to create a purchase and inventory plan. Set and recommended mark-up rates, mark-down rates and selling prices for merchandise. Established strong vendor relationships to maintain and support the business. Planned and coordinated the availability of products for advertising and promotion purposes. Travelled to the market, visited vendors and assisted buyers with merchandise selection. Rotated manufacturer products as needed. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.

EDUCATION

2007 Professional Secondary School: Economic Management Professional Secondary School of Economics and Management “Elias Kaneti “Bulgaria / Rousse

2006 CAE - Certificate in Advanced English: English Faros - Private school for foreign languages Bulgaria / Rousse