ktsc op-plan04.doc.doc

Operating Plan 2004 (Draft)

Version 1 Updated 03/02/04 Knowledge & IT Services Centre (KITSC)

IT Support Services (ITSS)Strategic Goal Responsibility Milestones Measurement Target Status

Enhancing Teaching, Learning and Research

Responsibility Milestones Measurement Target Status

Establish measures of the services (including costs) of providing Teaching Computer Laboratory Support

Susan McLennan Develop appropriate measures;

Ensure all laboratory support is logged through Help Desk system;

Develop systems for recording data collected;

KPI's identified

Costs of support identified.

Sem 1, 2004 pending

Work in partnership with academic staff to ensure all problems in teaching computers laboratories are reported and logged

Susan McLennan Meet with faculties to understand their needs and issues;

Develop procedures for reporting single computer outages in labs;

Develop procedures for reporting major computer lab outages in teaching computer labs;

Procedures in place for academic staff to report issues;

Sem 1, 2004 Working party formed with FOBPM.

Key areas of review identified.

Investigate Student and Curriculum laptop trial

Mark Ridge Feasibility Study; Feasibility report with recommendations completed;

Engaging with the Professions and Professional Life


Implement a "Best Practice" framework for IT Services

ITSS Senior staff Ensure ITSS staff have training/understanding in ITIL;

Encourage other IT areas to participate; Provide the opportunity for an additional six

(min) to undertake the Service Management Foundations course and exam.

ITIL Framework implemented throughout IT

On-going All ITSS staff attended overview or attended Foundations course;

Other managers have attended Foundations course;

Membership to appropriate Professional bodies

Mark Ridge Help Desk Institute; IT Service Management Foundation; ACS

On-going

Building Partnerships, Pathways and Precincts


Develop partnerships with ITSS Mangement Team

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key suppliers ie. IBM, HP, Managesoft etc.)

Investigate delivery of services by students

ITSS Management Team Identify what services could be provided by students (ie Student Help Desk, student orientation, ?)

Investigate Shared Services -Joint negotiation for products and services

Utilise CAUDIT licensing agreements;

Best value purchasing of technology and services.

On-going

Improving Outcomes for Students and Staff


Provide Services catalog for students

Susan McLennan Service details collected; Service Catalog published

Provide Services catalog for staff

Sharon Johnston Service details collected; Service Catalog published

Establish measures of the usage and its profiles in the Megalabs

Susan McLennan Develop appropriate measures; Provide details that ECU meets benchmarks for computers provided for students.

Investigate setting up an orientation for students

Susan McLennan Work with relevant departments to coordinate orientation;

Successful studentf orientations;

Investigate setting up an orientation for students and staff

Sharon Johnston Work with relevant departments to coordinate orientation;

Successful staff orientations;

Work with LDS to develop appropriate staff computer training

David Sizer Work with LDS to define and document training required;

Upgrade Library Student PC's

David Sizer/Library Work with Library to define and document applications required;

Upgrade OS and use Managesoft;

Develop seemless IT Service (B)

IT Managers Change Help Desk name to Service Desk; Ensure all IT service requests are logged

through Service Desk; Work with other groups to resolve issues at

beginning;





Remote support for staff computers; Develop OLA's with ITI, IDS and IS; Re-initiate Senior IT staff meetings

Investigate extending support hours

Mark Ridge Investigate resource implications; Tender evaluation and selection;

Investigate IT – Media Services integrated services

Mark Ridge Work with other managers (ITI and KAS) to evaluate options;

Intel SOE MkII Mark Ridge/David Sizer Tender process; Tender evaluation and selection; Contract preferred supplier and agree on Service

Levels; Formalise rollout process; Finalise software for rollout; Rollout computers; Manage further puchases and deliveries.

Completion February 04 Tender advertised and responses recieved.

Upgrade OS of computers not renewed during Intel

David Sizer

Library Staff SOE Mark Ridge/David Sizer Upgrade to XPProvide points in Megalabs for students using personal laptops

Mark Ridge/Susan McLennan

Help Desk System Mark/Ridge/Ven Boujos Tender Tender Evaluation and Selection Scope formal works Implementation of Incident Management Implementation of Problem Management Implementation of Change Management Implementation of Configuration Management

Complete installation of all Help Desk system modules

Nov 03(not achievable) Incident Management module Installed

Enhance Service Level Agreements

Mark Ridge Work with the other IT Managers to refine SLA's relating to Service Centres and corporate applications

Develop SLA for Library Set timelines for SLA review

Comprehensive, understandable SLA's

Aug 03(in the past, this year) SLA's developed

ITSS staff/resource allocation 2004 and beyond

ITSS Managers Review CSO rotation Assess the benefits and risk of the current CSO rotation

Review staff numbers per campus for projected student/staff numbers for 2004 & 2005

Review the impact of “Managesoft” to the staff desktop, are our resouces where they need to

Move of all ITSS staff from Churchlands campus;

Greater use and understanding of Managesoft environment by CSO staff;

Transition of Coordinator





be(do we have the right skilled people) Review work-load shifts for co-ordinators

roles to align with processes;

Self Based training for students and staff

Strengthening Enterprise and Resource Base


Be involved in the design of the new Resources Building at JO and in particular the Megalab

Mark Ridge/Sue McLennan

IT Documentation ITSS Managers Ensure an appropriate level of documentation is available for all ITSS staff;

Strategies to keep documentation up-to-date;




Information SecurityStrategic Goal Responsibility Milestones Measurement Target Status



Increase security of staff and student information.

.

SK Increase staff and student awareness of security issues. Develop Website Provide a knowledge base of policies, procedures and FAQs on line.

Messages on Student Virus Bulletin Board. Information in newsletters. Record number of hits Complaints

Strategies to reduce downtime due to security incidents.

TH Virus management. Client firewalls. Internet filtering. Spam control.

Firewall stats Internet filtering stats Spam filtering stats

Virus management working well.

Protecting on-line teaching, learning and research materials.

TH Virus management.. Client firewalls. Report on viruses, worms, Trojans being detected and removed.

Virus management working well.

Engage with faculties and schools. Both Information Security reps Access WP



Attend courses, information sessions, functions. ACS, Megabite, WAISSIG, other universities, Auscert

SK TH Attend meetings to network and learn Current Regular

ACS WAISSIG Megabite Tivoli User Group

SK SK TH SK TH SK TH

Identifying professional peersSK TH Make contact Meet UWA

Curtin Murdoch WA Police AFP

Met with Marie, Alex, Bruce Talk with Peter Sinclair No contact s here At WAISSIG – Ted and Tim Regular contact – Steve Elliott




Information SecurityStrategic Goal Responsibility Milestones Measurement Target StatusSharing information

SK Requests from government agencies and from overseas to use our policies.



Build on relationships with Symantec, AlphaWest and IBM.

SK TH These are on-going

Work with Help Desk to produce statistics of security-related issues.

SK TH Have an IS queue on the new Help Desk system so will be able to use that.

Monthly stats to enable trend analysis.



Raising awareness of student and staff responsibilities. Raise awareness of the existence of the Information Security team.

SK THImproved web site that provides information, downloads and useful links. Need to put a counter on the

site.

Survey staff and students.Use newsletters to advertise our services.

SK Mailing lists, firewall logs, alerts and certs, journals, virus statistics from quarantine server.

Number of emails sent out regarding viruses is now negligible.

InfoSec web site, Bulletin boards and newsletters to alert staff and students.

Better reputation for secure, stable systems and for following up incidents.

AntiVirus Server and AntiVirus Client Support; monitoring of Firewall Rules and Logs;

Review of IDS systems; investigation of security breaches



Information Security Management Tools Project SK Product selection. Ranked 1 at SIMSC




Information SecurityStrategic Goal Responsibility Milestones Measurement Target StatusInternet filtering

ITI and InfoSec Websense trial. Further trials of other products.

Spam filteringITI and InfoSec Current trial




Library (Knowledge Access Services and Knowledge Resources & Organisation) Strategic Goal Responsibility Milestones Measurement Target Status

Enhancing Teaching Learning and Research

Priority Responsibility Milestones Measurement Target Status

Library to participate in ARLIN A Shane, Lisa Jahn

As per national project milestones ECU fulfils requirements as per national project requirements

As per national project Project proceeding as per national project timeframesAiming to have basic portal in place for 1st semester 2004

Plan Campus consolidation A Dan, Swee Kit, Greg, Julia, Ian

Critical shelving for Educ ML Shelving for JO 2004 Provide cost short term solutions ML

Completion Ongoing to 2007

Implement E-reserve A Maureen

Service available to clients of library Service intergrated into normal operations of

either KAS or KRO as determined

Service availabilityService uptake by academic staff

Project completed and process integrated into operational workflows by end of June 2004

e-Reserve service available to all academic staff at university.e-Reserve part of copyright sampling for university Jan-April 2004.

Review library/media opening hours A Dan

Costing of extending library hours Continue trial MMR hours Library survey data Benchmark with other libraries

Develop Information Literacy plan for ECU

A Agnes, Julia, Lyn Outline the ECU Library Information literacy Package/Policy. This document to include:

o General introduction - A mission statemento Information in Practice – faculty programs,

Orientation, frontline assistance/individual, Online (link to Liberty/Ask us), Self paced, General

o Faculty Research, Embedded, On demand

Take it to LCC and then Academic services for acceptance

Take it to the Faculty Outline what we have been doing and the

measurement. In the policy package, consider student centred

learning, lifelong learning and research and include a Flow Chart.

Above identification of an ECU program

Existing Liberty has been updated. It is timely now to 2004 to consider a rewrite to consider the information literacy standards and a less linear approach to learning and improve the navigation.

Julia’s team has looked at Blackboard and noted several issues – Large PDF files are not handled well, students have to be enrolled in a Blackboard unit to get access.

May need to consider Liberty as separate and link to Blackboard. Need to work together with Faculty IDs to get the program recognized when revamped.

Subject librarians have been notified to consider freely available web learning




Library (Knowledge Access Services and Knowledge Resources & Organisation) programs to add to the subject pages.

Need to follow up the link between indoor and the web subject pages [next WAG meeting – Glynis has requested one soon]

Implement instruction program for academic staff in using multimedia equipment

B Dan + MMR Contact Faculties Book Rooms Plan content

Implement LIDDAS end-users A Ian Waiting for final install of vdx 2.3.

Develop Collection Development Policy B Glynis

Policy in draft formPolicy tabled at Collection Development Working GroupPolicy tabled and approved at Senior Librarian meetingPolicy tabled for approval at Library Consultative Committee

Policy written and agreed to by Senior Librarian Group and LCC

To be completed by end of June 2004

Develop Collection Management Policy C Glynis

Policy in draft formPolicy tabled at Collection Development Working GroupPolicy tabled and approved at Senior Librarian meeting

Policy written and agreed to by Senior Librarian Group

To be completed by end of 2004

Develop Digital Document Policy A Glynis

Policy in draft formPolicy tabled at Collection Development Working GroupPolicy tabled and approved at Senior Librarian meeting

Policy written and agreed to by Senior Librarian Group

To be completed by end of February 2004

Establish a practice for collection and presentation of statistics showing user uptake of digital services

A Maureen

Practice agreed to by Senior Librarian Group and Jeff MurrayProcedure documented and statistics collected

Practice approved and implemented

To be completed by end of February 2004

Participate in Australian Digital Thesis Project A Lisa B.

Project Plan to SIMSC in AugustMethodology for lodging of theses by end of yearSoftware issues explored and sorted by end of October

ECU ready to lodge theses in digital form to ADT database by end of year

Project completed and process integrated into operational workflows by end of June 2004

Business Case presented to, and approved by, SIMSC. ECU has officially joined ADT Program. Project team formed. Project plan in progress.

Stocktake of library collection A Deb

Annual target for multiple dewey process reached

Annual target for stocktake of collections reached

Annual scheduled targets reached

Scheduled for completion at end of 2006




Library (Knowledge Access Services and Knowledge Resources & Organisation)

Review exam papers collection A Maureen/Glynis

Retrospective analysis of collection and address of copyright issues completed

New procedure for future collection development of exam papers completed and implemented

Exam paper collection (retrospective and future) fulfils copyright regulations

To be completed by end of 2004

Investigate server space A GlynisInvestigation of server optionsServer space made available to library for storage

of electronic information resources

Server space obtained and set up

ASAP Initial meeting with IDS took place on 12/1/04.

Redesign of Web OPAC A Lisa Billingham


Priority


Promote staff participation in professional organisations B Dan, Glynis

Carcit functions Alia functions Anzil Stil

Attendance On going

Review & document library/media policies B Dan, Ian Complete Documentation training


Priority


Implement TAFE Reciprocal Agreement B Ian

Investigate library services as part of MTL, JO Learning Precincts

C Swee Kit, Greg

Actively participate in WAGUL, Auslg, Caul, etc. A Dan, Glynis Attendance On going


Priority


Determine staff structure for 2 campus model A Dan Multimedia Resources

Ensure all A Dan, Glynis LDS to arrange for course End of 2004




Library (Knowledge Access Services and Knowledge Resources & Organisation) supervisors/managers attend Process Improvement Course

Ensure staff attend

Establish IT competency levels for staff B Ian, Swee Kit,

Greg

Completed at MTLCompleted at JOCompleted at CHU

Survey KRO customers B Maureen

Survey writtenSurvey distributedSurvey results collated and analysedResults presented to senior librarian group and KITSC ManagementSurvey feedback responded to

Survey process completed by April 2004

Draft survey written and distributed Dec 2003.Results not yet presented.

Organise visits to KRO C MaureenVisits organizedInvites sentVisits completed

To be completed before 1dst semester 2004

Library documentation standards A Shane Documentation system

available to library staff for useMarch 2004

Integrate Library/KITSC/ECU websites A Shane

Library website and higher level KITSC website operating within university web standards

Before start of 1st semester 2004

Review acquisitions processes A Glynis

Review procedure determined.Review performed.Changes implemented as a result of review.

To be completed by end of June 2004

Visits to WAGUL Bibliographic Services departments organized for first half of Feb, 2004.

Participate in evaluation of ITIL C Dan, Glynis

Establish a staff training plan B Swee Kit, GlynisMap career paths for various Hew levels A Dan, Glynis

Improve staff safety/security A Ian C.Promote conference attendance A Dan, Glynis On-going Glynis and Lisa Billingham to attend VALA Feb

2004Investigate virtual reference service B Swee Kit

Establish student focus groups to test key service areas

B Dan

Develop Library/KITSC intranet B Shane Intranet has been developed

and is in use by staff June 2004 Prototype intranet using Microsoft Outlook in

trial modeDevelop process for making database license information available to academic staff

B Maureen Database license information available to academic staff and students

June 2004




Library (Knowledge Access Services and Knowledge Resources & Organisation) and students

Design and implement an Innopac Champions Group

B Lisa Billingham

Perform risk management analysis of KRO functions

B Glynis/MaureenAreas of risk identified and risk

management strategies documented

Dec 2004


Priority


Reviews fines & charges A Ian

Comparison of charges completed. New schedule of Library Fines prepared. Recommendation on Document Delivery

charges prepared. Discuss with student focus group

To meet with Dan to discuss all charges, September 2003

Investigate marketing strategies A Julia Implement @your library

Establish Library key performance indicators A

Glynis, Dan Select benchmark libraries Establish benchmarks Rodski survey

Develop succession plan A Dan, Glynis

Develop records managements policy A Glynis, Dan

Develop an audit trail for the library collection A

Glynis Audit trail documentedPractices related to creation of audit trail implemented

Correct management of library collection as an asset February 2004

Draft Policy written, to be tabled as Senior Librarian Meeting 30/1/04

Investigate procedure for archiving of Innopac records A Lisa B. Method for archiving of Innopac records determined

and documented September 2004

Analyse collection of KRO statistics

BGlynis, Maureen Determine what statistics should be collected and

how they should be presentedDocument procedures for collection of statistics

Procedures for statistics collection documented

End of June 2004




Library (Knowledge Access Services and Knowledge Resources & Organisation) Investigate handling of phone calls C Ian C.

Updated Dan 131103Glynis 190104




IT Infrastructure ServicesStrategic Goal Responsibility Milestones Measurement Target Status Comments


Responsibility Milestones Measurement Target Status Comments

Multimedia Projector Installations

Charlie King Existing locations at ML, JO and CH (upgrade); and

New locations (CampusWest JO, Stagehouse II ML, Building 8 JO).

Faculty satisfaction with new multimedia hardware;

Faculty sign-off. Mount Lawley complete;

Churchlands complete.

Building 8A (JO) complete;

Stagehouse II (ML) complete;

CampusWest (Building 2) complete;

CampusWest (Building 1) underway;

Joondalup underway.

The Media Services Brief needs to be completed urgently.

Priority C

SNAP Wired Network Points

Chris Blanksby New item. Wired network points within MegaLabs.

Priority B

Bunbury WAN enhancement

Steve Johnston Authority to purchase

Placement of purchase order

Installation

Commissioning

Bunbury satisfaction with new network service.

Bunbury sign-off. New item. A redundant connection to Bunbury needs to be established in 2004. There is a greater reliance on the data network within the University.

The National Communications Fund (NCF) tender can be used for selection of this network service.

Priority C

Wireless Campus Project Chris Blanksby Tender

Selection

Implementation

Commissioning

Wireless coverage. Wireless coverage for all meeting areas, teaching areas and 90% of the campus.

SIF funding has been allocated ($385k);

Due to commence in early 2004 (draft tender documentation complete).

Priority A





Library SunRay Installation and Upgrade

Paul Midgley / Keith Lambert

Replacement of JavaStations in the library with SunRay hardware;

Upgrade of software, etc. to cover Library requirements

Replacement of all JavaStations;

Library satisfaction with new installation.

Library sign-off. Installation complete;

Initial upgrade complete;

Second upgrade underway.

The future of SunRays within the library needs to be considered between IT (IT Infrastructure and IT Support Services in particular) and Library.

Priority C



Collegial Groups Steve Johnston Identify appropriate collegial groups which may be of value to IT Infrastructure.

Relevance of membership against IT Infrastructure activities.

Meeting attendance, conference attendance, reports, etc.

Appropriate activities coverage.

Enhance our effectiveness by the gaining of expert knowledge from collegial groups.

New item. IT Infrastructure is currently involved in the following collegial groups:

AARNet (Australian Academic and Research Network)

ATUG (Australian Telecommunications Users Group)

TUG (Tivoli Users Group)

CAUDIT (Council of Australian Directors of Information Technology)

ACS (Australian Computer Society)

OUG (Oracle Users Group)

Other Perth UniversitiesPriority C

Implement a best practice for delivery of IT Services (ITIL)

IT Management Team New item. IT Infrastructure Library

Priority A







WALAP authentication project

Peter Austin Tender process (including selection);

Installation and commissioning of hardware; and

Production connection between Universities.

Installation behind Alteon WSM.

Shared authentication information between Universities – and shared services;

Project completion sign-off (by all Universities);

Tender complete;

Hardware installation complete;

Provisioning complete (in production);

Documentation to be completed.

ECU and UWA are effectively in production with the WALAP system;

Other Universities are working towards production systems.

The ECU system needs to be networked behind the Alteon WSM.

Priority B

Telecommunications Restructure

Chris Blanksby / Brian Lambert

Modification of existing networks to terminate voice services in the Perth CBD;

Tender for provision of telecommunications services (as per new termination point).

Reduction in telecommunications services;

Direct telecommunications savings to Faculties (with no service degradation).

Waiting completion of prerequisite works.

Microwave decommissioning scheduled for completion in December 2003;

The tender for telecommunications services is expected to be operated in January 2004;

Priority B

Develop Partnerships with Key Suppliers

New item. Cabling – vendor to be selected

Media – vendor to be selected

Servers – IBM

Network – Nortel Networks

Telecommunications – AAPT / TelstraPriority B



Benchmarking and Key Performance Indicators

Steve Johnston Selection of appropriate KPI’s for each functional area;

A set of KPI’s per section;

An agreed set of KPI’s defined, and in place;

Procedures established for

New item. Sub-projects may be required to implement certain KPI’s, and to ensure that appropriate measures are taken.





Selection of appropriate KPI’s for IT Infrastructure.

Provision of data, etc. for IT KPI’s

Provision of data, etc. for KITSC KPI”s.

provision and maintenance of data, etc.

CAUDIT benchmarks will need to be reported, and should be taken into consideration when establishing the KPI’s.

KPI’s to be considered:

Uptime (e-mail, network, directory services, etc)

Responsiveness;

Throughput;

Systems measures (CPU utilisation, disk usage, etc).Priority A

E-Trust Peter Austin Connection of Blackboard;

Connection of Innopac;

Connection of other internal web applications requiring web authentication as required;

E-trust being used as an authentication source.

Connection of appropriate systems.

New item. E-trust is to be used as the authentication source for web-based applications.

E-trust is currently being established as the source of Blackboard user authentication via LDAP;

Priority B

Student E-mail Upgrade Peter Austin Purchase, installation and commissioning of new hardware and software;

Decommissioning of ‘echidna’ – old student e-mail system.

Student e-mail satisfaction;

Improved feedback by students, as measured by survey.

Project complete1. This project is being consumed by the “Student Portal Project”;

There are concerns that e-mail may not be appropriately addressed;

The existing student e-mail hardware is not appropriate, is aging, and requires urgent replacement.Priority C

1 New works on the student e-mail system have been commissioned by the Student Services Centre – this work is underway, but is separate to the 2002/2003 e-mail upgrade.





Messaging and Collaboration

Peter Austin Purchase, installation and commissioning of new hardware and software;

Migration of all GroupWise users to exchange;

Migration of all POP/IMAP users to exchange; and

Decommissioning of old GroupWise hardware.

Migration of all staff to exchange server hardware for e-mail;

100% migration. Purchase, installation and commissioning of new hardware and software complete;

Migration of GroupWise is effectively complete.

Clean-up stage has commenced.

Decommissioning of the GroupWise servers will commence in December, 2003.

Completion of this project is expected by the end of 2003.

Non-GroupWise users are being targeted as part of the Intel SOE roll-out (November 2003 – March 2004).

Priority B

ADS Directory Introduction

Peter Austin / Chris Blanksby

Purchase, installation and commissioning of new hardware and software;

Migration of directory queries to make use of ADS database;

Decommissioning of NDS directory;

Decommissioning of NDS (and IPX) within the entire University network.

Nil reliance of use of NDS/IPX and full decommissioning.

Purchase, installation and commissioning of ADS domain controllers complete;

Migration of student networks to ADS complete;

Removal of staff NDS tree will be completed as part of the Intel SOE roll-out (November 2003 – March 2004).

An ADS upgrade is currently in progress (Windows 2003 ADS).

Priority B

Server Consolidation Keith Lambert






Development of Server Replacement Policy;

Confirmation of staffing levels within the Enterprise Systems Group;

Improved server management within the University;

Improved server security;

Staffing levels for Enterprise Systems Support.

Approved server replacement policy;

Approved server documentation;

Confirmed staffing levels.

Purchase, installation and commissioning of SAN hardware complete;

Purchase, installation and commissioning of hardware (other than ERP systems) complete;

Purchase of Backup hardware and software complete;

Commissioning of backup hardware and software underway.

Additional tasks as raised by the Server Consolidation Steering Committee.

Priority A

Voicemail Upgrade Brian Lambert / Chris Blanksby


Decommissioning of existing Voicemail hardware;

Service improvement. Provision of network FAX;

Provision of voicemail/e-mail integration.

Waiting completion of prerequisite works.

Microwave decommissioning scheduled for December 2003.

Priority B

Exchange Archiving Project

Peter Austin Publication of tender

Selection

Implementation

Commissioning

Accessibility of archived e-mail and the ability retain e-mail as required (without the limitation of disk space).

Time taken to backup exchange data store.

Optimum performance and availability of the exchange server;

Backup of exchange data store in 4 hours or less.

Tender process complete.

Procurement underway.

Implementation planning started.

The issue of ‘archiving’ v ‘journaling’ has been raised, and needs to be addressed by IT Infrastructure along with Information Security and Records Management.

Priority B

Modempool Services Steve Johnston / Chris Blanksby

New item. The Modempool service needs to be decommissioned (or substantially changed);





In conjunction with IT Support Services

Measure dissatisfaction;

Working party: Ven Boujos, Steve Johnston, Chris Blanksby, etc.Priority A



Internet Cost Management

Steve Johnston Introduction of hardware and software tools to control, measure and manage traffic;

Tender for provision of reporting software;

Purchase, installation and commissioning of reporting software;

Provision of Internet Accounting to Faculties and Centres;

Reduction and devolution of internet cost;

Internet cost reduced to beneath $600k;

100% of Internet cost devolved to Faculties/Centres by usage.

Introduction of hardware and software commenced;

Tender/purchase for reporting software underway.

Tender for Internet Cost Accounting Software was commenced in September 2003. There were no responses to this tender document.

Priority A

Proxy Appliance Installation

Chris Blanksby Product selection;

Purchase, installation and commissioning of proxy appliance;

Purchase, installation and commissioning of duplicate proxy appliance;

Proxy use for all purposes;

Reliable proxy service.

100% of proxiable traffic presented via proxy.

Project complete. This item may be closed.





AARNet PoP – Network Restructure

Chris Blanksby Relocation of AARNet PoP (Point of Presence);

Provision of redundant connections to the Internet via Perth CBD;

Relocation of services; Relocation of services. Project complete. This item may be closed.

VoIP Project Brian Lambert / Chris Blanksby

Proof of concept;

Product selection;

Purchase, installation and commissioning of VoIP hardware (for trunking only);

Decommissioning of 1993 Microwave Network.

Network usage;

Service provision (no degradation of service).

Decommissioning of 1993 Microwave Network (Metropolitan Area).

Proof of concept underway.

IP telephony for voice trunking has been put on hold.

A project for full VoIP will be conducted in 2004/2005 for installation of VoIP equipment into the Joondalup Resources Building.

Priority C

Alteon Firewall Installation

Chris Blanksby Product selection;

Purchase, installation and commissioning of Firewall;

Purchase, installation and commissioning of duplicate firewall.

Firewall protection. 100% of network protected by firewall (between University network and Internet).

Project complete. This item may be closed.

Backup & Disaster Recovery

Michael Grant / Keith Lambert

Development of IT Backup and Disaster Recovery document (in consultation with all University Stakeholders);

Development of implementation strategy;

Documentation completed, accepted and implemented.

Reference of implementation plan to SIMSC.

IT Backup and Disaster Recovery plan is complete and has been approved.

Final Backup and Disaster Recovery document as been approved.

Planning is required for implementation of the recommendations of this document.

Priority A





IT Infrastructure Documentation Project

Steve Johnston, Chris Blanksby, Keith Lambert, Brian Lambert, Peter Austin

Framework for documentation (ITIL compatible);

Creation of documentation repository;

Creation of documentation framework and templates;

Documentation procedures, etc.

Systems, network, hardware, etc. and procedures documented in a secure, but accessible location.

New item.

Priority A




Information Delivery SystemsStrategic Goal Responsibility Milestones Measurement Target Status



Blackboard V6 upgrade Chris Cooper Blackboard V6 QA available for CMS POC

Blackboard user acceptance testing.

QA accepted

User acceptance testing signoff by LDS

QA - December 2003

PROD – January 2004

WIP

Courses and Units Database Rick Movick Phase 3

Interfaces to other systems

Enhancements

Packaging for sale

User signoff Phase 3 - October 2004 Pending budget approval

Callista Research Lesley Reynoldson Phase 2

Development of RAI and ETHICS modules

Phase 2 – Budget Phase 2 - September 2004 Pending budget approval

Learning Content Management System

Chris Cooper Issue RFT Package selected & implemented July 2004 Planned

Unit Information Management System

Rick Movick Project started User acceptance signoff July 2004 Pending budget approval

UTEI Upgrade Rick Movick Functional requirements

Systems design & build

Application Implemented

User acceptance signoff July 2004 WIP

SONIA – Nursing placement system

Clinton Moore-Crouch Package installed User acceptance signoff January 2004 Planned



Join key Oracle User groups Doug Trewenack Identify membership groups Memberships completed February 2004 Planned





Join Microsoft user groups Rick Movick Meymbership subscriptions Memberships completed February 2004 Planned

HES HRIS Karen Harris Continuing participation in HES:

Concept e8.07 reconciliation and audit

Reconciliation and Audit completed September 2004 Planned

Concept User Group Karen Harris Continuing participation

Attend local user group

Network via email forum with other user organisations

Influence on Concept product direction

Implementing product incorporating ideas from other user organizations

Ongoing ongoing

Join Oracle User Group Satish K Bedekar Apply for WA Oracle User Group membership Membership Completed February 2004 Planned

Join COGNOS User Group Satish K Bedekar Apply for COGNOS User Group Membership Membership Completed February 2004 Planned



Collaboration with Joondalup City Council

R. Movick Meet to decide framework & explore opportunities

Opportunities for sharing and co development identified

March 2004 Planned – first meeting

Explore new channels for revenue R. Movick Package eShop & CUDB eShop & CUDB packaged

Agreement signed with Redbell

February 2004 Planned

Completed – Onestop & Envisage

Oracle D.Trewenack Implement BATPROD and CAT9 Databases using Oracle’s 9iRAC

Successful operation January 2004 Configuring initial cluster server

EMC D.Trewenack ECU/EMC Press release Completion February 2004 Planned





HES HRIS R&D Karen Harris Collaboration with other HES universities to develop Business requirements to fast track development in Concept

HES meeting, agree on focus initiative and BRS developed

October 2003 planned


Responsibility Milestonese Measurement Target Status

thentication Rick Movick Central Authentication System developed Authenticate staff and students for BB, Callista connect, eShop

November 2004 WIP

Digital Portal (Staff & Students) Lesley Reynoldson, Doug Trewenack

Foundations and standards

MSC portlet; GPPS and Ehics portlets developed.

User acceptance & signoff July 2004 WIP

Australia Post mail barcodes Business Analysts Incorporated into ERP systems In-house mail labels barcoded and barcode values incorporated for mailhouses

September 2004 Planned

UTEI Upgrade – Phase 2 Rick Movick Web enable unit survey forms User acceptance & signoff July 2004 WIP

Customer Relationship Management (CRM)

Rick Movick SIG (special Interest Group) formed

Business case & budget submission

Acceptance by SIMSC October 2004 Planned






Callista SMS support Rick Movick

Steve Edwards

Satish Bedekar

Development

Interim COFI interface

Gradware interface

ETS changes

EPS changes

Authentication for Connect

Active involvement – prior to Go live

Agreement reached for IDS staff roles in Version 6.1 upgrade in September 2003

DBA tasks assigned

Other tasks assigned TBA

User acceptance & signoff February 2004 WIP

HR Web Kiosk, additional functional implementation

Karen Harris ECU staff email aliases loaded into HR database and maintained

Develop procedures to automate updating of users for workflow

Support implementation of additional functionality

Leave bookings implemented in kiosk for next centre/faculty – phase 1

Leave bookings rolled out to other centres/faculties

Plan for next functionality to be implemented via kiosk

September 2004 Planned

Consolidate small & medium systems support

Rick Movick Submission for SIMSC

SIF Funding bid for additional 3 staff

SIMSC Acceptance

SIF Funding approved

August 2004 Planned

Implement ITIL framework Rick Movick IDS Staff to attend ITIL Foundations course

Enter SLA’s with MSC, SSC and FAS

Enter OLA’s with other units

Staff attendance and certification

SLAs signed with customers

October 2004

Interim SLAs signed

Half day awareness workshops being conducted.

Planned – 2 day foundations course

Increase IDS support base Rick Movick Develop proposal for SIF funding to increase IDS staff by 3.

Lodgment this year Meet SIF submission cut off date Planned




Technology Skills Training Rick Movick Develop a skills register to support applications and SAN.

Gap analysis completed

Training schedule completed

Staff trained.

September 2004

All training to be completed by October 2004

Planned

Contingency staff support Rick Movick Develop plan & budget

Training completed

Staff able to provide backup support in other systems

June 2004 Planned

Development & Evaluation environments

Rick Movick SOE WIN2K Test and QA servers

Oracle Test and QA servers

Oracle 9i RAC Linux on Intel evaluation.

SOE Win2K servers accepted by IDS

9i RAC evaluation completed.

March 2004 WIP – to be followed up with ITI

FINPROD SAN implementation D.Trewenack Connect nadir

Migrate finqa

Test finqa backup and recovery

Connect cyclops

Migrate finprod

Test finprod backup and recovery

Operational systems February 2004 Planning physical move of nadir from Wang room to Churchlands computer room

Externally acquired system support

R.Movick Supply training

Supply manpower

Provide sufficient time and planning for successful takeover

as required under discussion

Staff Training R.Movick / D.Trewenack

Oracle 9i

SAN Administration

SAN DBTuner

to be scheduled




Oracle R11i Implementation Satish K Bedekar Project Scope Agreed

Finalize Tender/Quote Specification

Invite Tender/Quotes from selected vendors and Evaluate Tenders

Project Funding approved

Project PEP Finalized

Set up new software in Dev env

Set up new software in QA env

User Testing and Acceptance

Go Live

Post Implementation Review

Project Scoping Document Signed

Tender/Quote Specification Signed

Evaluate Tender/Quotes and Recommend Preferred Supplier

Contract Signed with the Vendor

PEP Document Signed

Development Environment available

QA Environment available

User Acceptance signed off

New Software in Production

Sign off on Post Imp Review document

October 2004 Planned

Cognos7 Upgrade Satish K Bedekar Get Project Funding Approval

Prepare PEP

Get Additional WEB Licenses

Upgrade Dev/QA Server

User Testing and Acceptance

Upgrade Production Server

GO Live

Update user Desktop Software

Project Funds Approved

PEP Document Signed

Contract signed with COGNOS

Cognos7 working in the new env

User Acceptance signed off

Cognos7 Prod env available

Cognos7 in Production

Desktop Users using Cognos7

January 2004 WIP

Technology Skill Training Rick Movick Callista Finance Training

Cognos Training

Oracle R11i Training

March 2004 Planned

Eshop enhancements Rick Movick Plan development , including interfaces. Plan accepted October 2004 Planned as part of the 11i implementation




ONESTOP Upgrade Rick Movick Upgrade Clients to version 11.0

Upgrade slip printers

User acceptance October 2004 Planned as part of the 11i implementation

Securing web sites Chris Cooper & Chris Blanksby

Plan Plan developed March 2004 Planned

Establish KPIs Business Analysts Database to collect data develop

Measures and benchmarks established

Accepted by Director KITSC February 2004 Planned


ktsc op-plan04.doc.doc

Technology

services centre kitsc

withacademic staff

costs of support

laboratory support

bestitss senior staff

student help desk

issues academic staff

ansusan mclennan work