kudos badges for ibm connections - driving user adoption

Adam Brown Executive Director ISW

@adambrownaus IBM Champion

Designer of Kudos Badges for IBM Connections

Kudos Badges for IBM Connections is designed to accelerate user adoption of IBM Connections by encouraging users to leverage the full range of social services.

Leveraging reward and recognition, gamification techniques, and adoption focused analytics, within IBM Connections to enable you to design and target adoption programs for your users, resulting in improved user engagement and adoption of IBM Connections.

Kudos Badges is an extensible platform that can also provide reward and recognition for systems and applications outside of IBM Connections such as Sales, HR, Help Desks, and many more.

Kudos Badges Overview




Our design goals Kudos Badges for IBM Connections was designed and developed from the ground up specifically for IBM Connections users. The Kudos team are recognized IBM Connections Experts with extensive user adoption experience.

•  Design Goal 1 - To encourage both initial, and importantly, sustained adoption of IBM Connections.

•  Design Goal 2 - Having done that, encourage users to explore and have a broader and deeper usage of IBM Connections across the range of social services available

•  Design Goal 3 - To ensure that Kudos Badges can also be used to drive adoption and behaviour of systems, applications, and culture, outside of IBM Connections as well.




•  Kudos leaderboards help encourage sustained adoption of IBM Connections.

•  Rewards participation for not just quantity of activity but more importantly quality of contribution.

•  Provides for both the entire environment and community based leaderboards.

•  View just my network of peers or everyone across Connections.

•  Time based leaderboards enable new users to get involved quickly and encourage existing users to maintain their involvement.

•  Shows experts in areas of Connections so you can get help and coaching from your peers.

•  Can be extended to allow leaderboards for applications outside of Connections as well.

Kudos Leaderboards




•  The Kudos Progress Widget is a powerful technique to encourage users to take simple next steps.

•  Often used for obvious/basic criteria such as have you uploaded a Profile Photo, updated your contact information, completed your background.

•  Can also be used for more advanced criteria such as have you joined your first community, have you shared a file, or have you participated in a discussion forum......in the last 30 days?

•  Can integrate into external applications as well such as HR. Have you completed your first aid training this year?

Kudos Progress Widget




•  Kudos Badges provides a series of out of the box challenges and tasks designed to encourage users to explore and learn the intrinsic business value of IBM Connections.

•  Leverage the provided Badges, customize them, or build your own with custom rules and images. Full multi-lingual support.

•  Badges start simple, and progressively get more difficult to achieve, encouraging users to leverage the more advance features of Connections as well as explore across the various social services.

•  Kudos Achievement Levels encourage sustained adoption and ensure users leverage the full range of social services.

•  Kudos Missions show which social services users have learnt, and which they are yet to explore. Badges achieved are displayed on their profile and they can view their remaining badges yet to be achieved.

Kudos Badges & Missions




•  Kudos Thanks is a Peer to Peer recognition and praise capability. Enables IBM Connections users to say THANKS and call out great work with their team and colleagues.

•  Creates a positive culture of encouragement and recognition. Enables the day to day successes to be captured and shared in a positive way. Other users can “Like” and comment via the Activity Stream. Also allows user to “Tag” with expertise as part of the Thanks.

•  Provides for an allowance/scarcity factor, which creates a greater perceived value from both the giver and receiver of Thanks.

•  Management Thanks are restricted to who can give them out to certain users and team leaders.

•  Add’s a positive reason for users to get involved in Connections as they become proud of their Thanks Profile and build reputation.

Kudos Thanks




•  Provides a framework for a management awards program.

•  Similar to Kudos Thanks but more designed to allow HR/Management to grant significant awards to users such as Tenure/Years of Employment, Certifications and Achievements, and other significant awards.

•  Provides for both manual awards via the Kudos Awarder Widget, as well as automated awards driven by Kudos Metrics and your data.

•  Design a series of Awards or Goals for users to work towards.

Kudos Awards




•  Kudos Analytics is a reporting and analytics engine for IBM Connections and Kudos Badges focused on user adoption.

•  From what we hear most people just need a light weight reporting capability. We leverage the awesome Metrics Application that IBM Connections 4.x provides plus our own Kudos data to gain insights.

•  Takes about 10 minutes to install!!!!

•  Provides reporting and analytics at 3 levels •  Connections Administrator - i.e. Which Communities are Active? Which aren’t?

•  Community Manager - i.e. Which of my users contribute the most valued content? Which users need some enablement/encouragement?

•  Personal Analytics - i.e. Which of my content is most used by others?

Kudos Analytics




"Since introducing Kudos Badges for IBM Connections, we have had major success with increased user adoption. An important factor for making a commitment to IBM's social business platform was the ability

to find employee's via skill set and knowledge, accomplished through tagging user profiles with skills, experience and interests.

The number of profiles with these tags has increased by 40% since the introduction of Kudos Badges. Another example is Blogs + 40% in number of created blogs and 130% increase in number of Blog entries

since Kudos Badges implementation.” Daniel Shorten Cochlear Ltd

“Since implementing Kudos Badges our users adoption and usage of IBM Connections has increased by over 45%. Specifically the % of users with an up to date Profile has gone from around 20% to 87%.”

What clients are saying




Just a few of our clients

For more info and a trial contact:

Adam - @adambrownaus

[email protected]

www.kudosbadges.com

Email: [email protected]

Twitter: @kudosbadges

kudos badges for ibm connections - driving user adoption

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kudos badges overview

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