Kylie CrandallCampbell, CA 95008

(408) 794-5372Kcrandall888@yahoo.com

Education: Received diploma from Branham High School

Foothill Community College A.A. in communications

Foothill Softball Team 09-10, 11 -12*Team Captain and MVP both years

Notre Dame De Namur University (Belmont, CA)Fall 2015 - Currently attending part time

Work experience:Flywheel Sports (Sunnyvale)09/2015 – Present (Studio Manager)

Oversee team of Club and Facilities Coordinators Partner with regional instructor leads to oversee and support 20+ team of regional and local

instructors Recruit, onboard, and train team members to thrive in a member-focused company,

providing excellent service and maintaining a luxury fitness brand Forecast studio utilization in relation to monthly P&Ls and studio goals in an effort to adjust

labor costs, schedule strategic events, and drive business Create sustained growth in studio utilization month to month Facilitate growth of Flywheel in the San Francisco Bay Area Manage monthly inventory sales and accuracy goals of a retail boutique Manage sales goals and inventory accuracy goals month to month Develop and implement local marketing initiatives, community events to acquire new

members while retaining existing member base Increase brand awareness in the local community Work with Regional Marketing Manager to interpret national marketing programs to ensure

success at a local level; Create, and maintain local business relationships; oversee organization and implementation

of local marketing initiatives

Elements Massage Campbell (Campbell)12/2013 – 10/2015 (Studio Manager)

Managed a staff of 15+ employees Created and implemented all procedures and training Maintained retention of members Created incentives and Sales plans Stayed within the top 5 studios in California for 14 out of the 16 months

opened Maintained a high conversion rate continuously since our opening in

February Marketing Scheduling for all staff, Pay roll and time clock edits HR experience Went through extensive training and processes of the software

MINDBODY

Addison-Penzak Jewish Community Center (Los Gatos)

01/2012 – 02/2014 (Fitness Desk Supervisor, Service Desk Rep.) General admin work Created a hiring process and procedure for my department Scheduling, Time and Labor Procedures Supervising a staff of 10+ Writing and enforcing policies and procedures for two departments Helping members with using machines and any fitness related questions Helping set up fitness events throughout the center

Serenity Day Spa of Atherton08/2012 – 12/2013 (Website Maintenance and Social Media Manager)

Improved SEO for company during the process of renaming their company

Made a brand new Website for the brand change (www.serenityofatherton.com)

Used Constant Contact and Mail chimp for monthly newsletters as well as marketing for current clients

Maintained Website, monthly updates Social Media- Facebook, Twitter, Foursquare and Yelp Marketing meetings with owner on ways we can improve sales or certain

services West Valley Arborists (Campbell)07/2011 – 04/2012 (Administrative Assistant and Office Manager)

Worked directly with owner/operator of the business Created a completely new and technology friendly process of scheduling

appointments and billing Learned and used QuickBooks frequently Created a tracking system that would determine the outcome and

percentages of the confirmed work for the company General reception duties

24Hour Fitness (Sunnyvale, Mountain View and Cupertino Express Locations)06/2007- 06/2011 (Service Manager, Lead Service Rep and Service Rep)

Setting percentage goals w/Club Manager Budgeting labor and supplies procedures Pay roll, time and labor procedures and scheduling Trouble shooting, fixing any billing inquiries and member retention Keeping the gym clean and well maintained Managing a staff of up to 9 people Coaching and enforcing policies with staff and members’ Hiring and Training New Staff Stocking and setting up displays for sales Answering phones, checking people in and general receptionist tasks

Internships:Literature Nation (Website Maintenance Intern)09/2013 - 01/2014

Worked on the back end of Literature Nations website Helped design the layout for location apps on multiple pages Wrote and added content Assisted the head of website design as well as the Founder of Literature

Nation Helped promote social media pages for the organization Helped promote Literature Nation Events

Addison-Penzak Jewish Community Center (marketing intern, marketing department)06/2013 – 09/2013

Worked with head of Marketing Learned the programming Accroisoft Attended Marketing meetings Worked on the re-launch of the JCC’s new website Scheduled and helped assist fitness photo shoots for website

C.Miro Consulting (website design intern)01/2012 -07/2012

Worked side by side with CEO Learned how to use WordPress Basic HTML coding and basic skills for building websites Assisted on two websites Worked with graphic designer intern to help create social media

marketing plansCertifications:

AED and CPR certified till 2016Summary of Skills:

Strong organizational skills Great customer service skills Diligent, punctual and motivated individual Excellent communication - written, verbal and listening skills Patient, caring and positive Experiences with levels of computer software and social media marketing Experienced with children 5-13 years old

References available upon request