kyungpook chilgok hospital - eng.knumc.orgeng.knumc.org/down/broshure04.pdf · visit the hospital...

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KYUNGPOOK NATIONAL UNIVERSITY

CHILGOK HOSPITAL

Selection Visits allow you to choose your own doctor. There will be additional charges set by the Ministry of Health and Welfare.

∙ How can I request for selection visits? Complete and submit ‘Selection Visits Request Form’ to the Registration Desk.

∙ How can I change or cancel my selection visit appointment?

You may change or cancel your selection visit by completing and submitting ‘Selection Visits Change or Cancellation Request Form’ to the Registration Desk.

∙ What are the qualifications for selections visits doctors? - 10 or more years of experience after acquiring a medical doctor board certification in their specialty - 15 or more years of experience after acquiring a dentistry certification ※ Selection visits will be abolished beginning from 2017.

∙ Are there any health insurance benefits from selection visits? You are responsible for all hospital expenses. You will make a payment based on ‘Additional Fee Categories’ and ‘Fee Calculation Criteria’ set by the Ministry of Health and Welfare.

∙ Can I change from general visits to selection visits?

Please complete and submit ‘Selections Visits Request Form’ to the Registration Desk.

What are selection visits?


CHILGOK HOSPITAL

h Registration: 8:30 am - 4:30 pm Payment: 8:30 am - 5:30 pm Doctor’s Office Hours: 8:30 am - 5:30 pm

■ By Visiting the Hospital Bring your photo ID → Complete ‘Appointment Request Form’ → Request an appointment at the Registration Desk ■ By Phone • Appointment: ☎ 053-200-2042~2045 • Hours of Operation: Monday – Friday, 8:30 am - 5:30 pm (Closed on

weekends and holidays) • On your scheduled date, make a payment at the Registration Desk first

prior to seeing your doctor. ※ You can request an appointment one day prior to your scheduled date. ■ Online Appointment Request • Please visit our hospital website: http://eng.knumc.org ▶ International

Health Services ▶ Make your appointment ▶ Complete your information ▶ Receive an appointment confirmation call from the hospital

• On your scheduled date, make a payment at the Registration Desk first prior to seeing your doctor.

■ By Email • Appointment: [email protected]

If you want to change or cancel your appointment, please contact our CICR Center (☎ 053-200-2042~5) one day prior to your appointment.

Making an Outpatient Appointment

• If this is your first patient visit to our hospital, please submit your physician referral letter, medical records, and CDs with images to our First Patient Visit Desk.

• If you do not know which doctors or medical departments to visit, we will kindly guide you.

• Our desk is located next to the main entrance on the 1st floor.

Changing or Cancelling Your Appointment

First Patient Visit Desk


CHILGOK HOSPITAL

http://eng.knumc.org/

Visit the Hospital

(Walk-in Visit)

Registration ∙ Payment

Desk

Outpatient Department

Registration

Doctor’s Visit

Payment

Tests / Radiology Exams /

Medications / Prescription

Leave the Hospital

Outpatient Process

Telephone Reservation/

Online Reservation

Scheduled Second-

Visit

- Tests / radiology exams / medications / prescription - Make an appointment for your next visit - Inpatient admission order

- Registration ∙ Payment Desk - Self-service automated machine bill payment - Post payment service (easy pass)

- Make an appointment on radiology exams such as CT or MRI at the Appointment Center (1st floor).


CHILGOK HOSPITAL

• Patients with appointments receive priority. Please be informed that walk-in visit patients may not be able to see a doctor depending on our appointment status.

• If you are bringing CDs with images from hospitals, please arrive earlier than your appointment time and submit your images to the Image Registration Desk or Self-Image Registration Machine on the 1st floor.

• Please submit your physician referral letter or medical records from other hospitals to our staff at your outpatient department.

• When you arrive at your outpatient department, please inform our staff about your appointment at the Registration Desk.

• For your next visit, please bring your ‘Outpatient Instructions’ or ‘Receipt’.

• We are providing an appointment reminder service via SMS one day before your scheduled date.


CHILGOK HOSPITAL

Self-service Automated Machine Bill Payment (Get Your Prescription Here)

• You must pay first prior to visiting your doctor and taking medical exams.

• We recommend you using our ‘Self-service Automated Machine’ for your hospital bill payment and getting your prescription.

• Location: - In front of the Registration ∙ Payment Desk on the 1st and 2nd floor in the main hospital

- In front of the Registration ∙ Payment desk on the 1st floor in the Children’s Hospital

• Hours of Operation: Monday – Friday, 8:30 am - 5:30 pm

※ Payment can be made using cash or credit cards.

Post Payment Service (Easy Pass)

• Easy Pass is a quick and convenient payment service. You can register your credit card information in our system and receive medical services including a doctor’s visit and exams without payment. You will pay for your hospital bill after you receive all your medical services.

• Your personal information will be protected by a high-tech security program.

• For any registration inquiry, please visit our Registration ∙ Payment Desk or call 053-200-2063 for further information.

General Payment Process (requires making a payment at least 2 times)

Appointment Payment Doctor’s Visit /Exams

Payment Leave the Hospital

Post Payment Service (Automatic Payment)

Appointment Doctor’s Visit /Exams

Leave the Hospital


CHILGOK HOSPITAL

Inpatient Admission Process

Patient Room Assignment

There are VIP Rooms, single rooms, 2-bed rooms, 4-bed rooms, 5-bed rooms and 6-bed rooms. Your room will be assigned depending on the room status on the day of your admission. Please be informed that you may not be able to choose your room due to the unavailability.


CHILGOK HOSPITAL


MEDICAL CENTER

What to Bring to the Hospital

Toiletries, cups, slippers, bedding items for guardians and other personal items (available at the medical supplies store or convenience store in the hospital)

• Breakfast 7:30 am | Lunch 12:30 pm | Dinner 5:30 pm • If you want to change your meal, please notify your nurse at least 2

hours before the meal time.

Meal Times

• General Wards: 2 times/day, 12:30 pm - 2:20 pm & 6:00 pm - 8:00 pm - Please refrain from visiting patients after 8 pm for their recovery.

Visiting Hours

- Children, pregnant women and the elderly are recommended not to enter patient rooms due to their weak immune system, which put them at high risk of getting infections.

- Please avoid any behaviors that might disturb other patients in the room such as singing loudly, cooking, playing card games, etc.

• Intensive Care Unit (ICU): 2 times/day 10:30 am - 11:00 am & 7:00 pm - 7:30 pm

- Visiting is limited to one person for each patient at a time; Visiting in rotation is allowed.

- Children under 14 are not allowed due to the risk of infection. - All visitors must wash their hands upon entry to the unit. - Bringing food, cooking, skin contact with the patient or handling medical equipment are strongly prohibited for patient safety. - Please do not use a phone because it may have an adverse effect on the medical devices.

※ Intensive Care Unit: ☎ 053-200-3501~2 Translate Services: 053-200-2042~5

Patient Gowns and Bed Sheets Provided

Valuables

NO Smoking Policy

Go Out and Stay Out Overnight

Billing Notifications during Your Admission


CHILGOK HOSPITAL

Discharge Orders and Process

Paying Your Bill

Discharge during Weekends, Holidays or at Nights


CHILGOK HOSPITAL

Request Process

Ward (Inpatient Admission)

Outpatient

Your physician will complete medical certificates and

request for a copy.

Receive a copy of your medical records at the

Medical Records Desk on 1st floor

Hours of Operation for Medical Records Requests


CHILGOK HOSPITAL

Applicants Required Documents Remarks

Patients ① Patient Photo ID Patients under 14, legal representatives can apply.

Relatives (spouses, immediate

family members of the patient,

immediate family members of the spouse)

① A Copy of Patient Photo ID Patients under 17 who do not have their photo ID are not eligible.

② A Copy of Applicant Photo ID

③ Family Relation Certificate or Certificate of Residency

Proofs of family members or relatives

④ Agreement Form with Patient’s Signature

Patients under 14 are not eligible. Applicants who are not legal representatives must attach an agreement form from legal representatives.

Third Party Representatives (siblings, son or daughter-in-law,

insurance companies)

① A Copy of Patient Photo ID Patients under 17 who do not have their photo ID are not eligible.

② A Copy of Applicant Photo ID

③ Agreement Form with Patient’s Signature

④ Power of Attorney with Patient’s

Signature

For patients under 14, legal representatives must complete the form (attach a proof of family members or relatives that can identify your legal representative status.

• You can download agreement and power of attorney forms from the hospital website: http://eng.knumc.org

• Use Automatic Certificate Issuing Machines located in the main lobby on the 1st floor

• Hours of Operation: 6:00 am - 12:00 pm (available all year round)


CHILGOK HOSPITAL



How to Make a Comment, Compliment or a Complaint

Process


CHILGOK HOSPITAL


MEDICAL CENTER

▼

▼

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Yes No

▼

▼

No

▼


MEDICAL CENTER

Protection of Personal Information

Operating Image information processing equipment

Protection of Personal Information

KNUMC is NOT registered as a medical institution which intends to attract foreign patients with the Minister of Health and Welfare in accordance with Article 27-2(1) of MEDICAL SERVICE ACT. Therefore, foreign patients may receive a V.A.T refund on their cosmetic surgery expenses. However KNUH is registered. Below is the information for the cosmetic surgery V.A.T Refund V.A.T Refund Items • Double Eye-lid, Rhinoplasty, Breast Surgery(reduction/augmentation), Liposuction,

Face Lift, Facial bone contouring, Teeth Whitening, Laminate, Gingivoplasty, Orthognathic surgery

• Nevus pigmentosus, Freckles, Lentigo, Chloasma, Pimple, Hair removal, Hair loss,

Hair transplantation, Tattoo, Tattoo removal, Piercing, Lipolysis, Skin regeneration, Skin Whitening, Anti-aging, Pore tightening

Refund Procedure Issue of "Certificate of selling medical service for overseas patient" after medical treatment -> Submit a "Certificate of selling medical service for overseas patient" at refund point(airport, port, downtown) -> V.A.T. Refund


CHILGOK HOSPITAL

• You may submit the "Certificate of selling medical service for overseas patient" issued after treatment to the operator of a refund point by any of the methods shown below.

1. Refund at airport(port) of departure 1) Airport(port) with refund point in the bonded zone : Submit to refund counter or KIOSK 2) Airport(port) with no refund counter(Muan,Yangyang,Daegu airport and Pyeongtaek,Jeju port, etc.): Put the certificate of selling medical service for overseas patient into mailbox next to customs with Consent to collection, usage and disclosure of personal information Downtown refund(Total medical expenses less than 2 mil. won: Submit the certificate of selling medical service for overseas patient and Consent to collection, usage and disclosure of personal information. In such case, refund counter operator may request a guarantee VAT refunds are valid only if the Certificate is submitted at one of the tax refund locations and depart the Republic of Korea within 3 months of receiving medical treatment. Refund Amount: 10% of the medical expenses eligible for V.A.T. refund after transaction fees are deducted If a medical institution refuses to refund the V.A.T. or you have other questions, please contact to Medical Korea Information Center(1577-7129)


CHILGOK HOSPITAL


MEDICAL CENTER

Health Promotion Programs

Screening Schedules and Hours of Operation

Consultation and Making an Appointment

Provide Medical Information on Various Diseases

Find Personalized Information

Various Education

Education Locations and Contact Information


CHILGOK HOSPITAL

How to Contact Us

Room Information


CHILGOK HOSPITAL


CHILGOK HOSPITAL

Hospital Amenities Location Hours of Operation

Food Court B1 8 am – 8 pm

(Weekends & Holidays 9 am – 7 pm)

Café Grazie 1F Lobby 8 am – 6 pm

(Weekends & Holidays 10 am – 8 pm)

GS25 Convenience Store B1 24 Hours

Medical Supplies Store B1 8:30 am – 6:30 pm

(Saturdays 9 am – 12 am)

Goguma Myungga Bakery and Café B1 7 am – 8 pm

Cheonan Walnut Cookies B1 9 am – 8 pm

Wellbeing Story (Ice Cream &

Beverages) B1 9 am – 8 pm

Human Life (Anticancer Supplies) B1 9 am – 5 pm

Laundry Shop B1 24 Hours

Banks Location Hours of Operation

Daegu Bank B1 9 am – 4 pm (Weekdays)

Daegu Bank ATM 1F Lobby 9 am – 12 am

B1 9 am – 4 pm

Saemaul Kumgo (Korean Federation of

Community Credit Cooperatives) B1 8:30 am – 4 pm (Weekdays)

Religious Services Location Hours of Operation

Protestant Chapel B1 24 Hours

Catholic Chapel B2 24 Hours

Buddhist Temple B2 24 Hours

Other Services Location Hours of Operation

Book Café (Book Rental & Computer

Services) B1 8:30 am – 6 pm

Healing Gallery B1 24 Hours

Automatic Certificate Issuing Machines 1F Lobby 24 Hours

Medical Services Consultations

Patient Services Consultations


CHILGOK HOSPITAL

9F Ward 92 (9281-9287)

8F Ward 82 (8261-8275)

7F Ward 73 (7381-7396) Ward 72 (7241-7255)

6F Ward 63 (6361-6372) Ward 62 (6221-6235)

5F Ward 53 (5341-5351) Ward 52 (5201-5215) New Drug Development & Research Center

4F Ward 45 (4541-4557) Playroom

Ward 43 (4321-4330) Polysomnography (Sleep Study)

Administrative Offices Human Resources Medical Staff Administration Children’s Hospital Management Support Team Marketing External Cooperation Team IT

Research Center

3F Operating Room Delivery Room Neonatal Intensive Care Unit (NICU) Pediatric Intensive Care Unit (PICU)

Ward 33 (3301-3309) Hemodialysis Unit Faculty Offices

Central Operating Room Intensive Care Unit Pathology Center

Seminar Room 2 Seminar Room 3 Faculty offices Library

2F Ward 25 (2501-2507) Child Development & Rehabilitation Center School Library

Registration ∙ Payment Respiratory Center Musculoskeletal Center Mental Health Center Daegu Alzheimer's Disease Center Endocrinology Center Nephrology Center Infection Disease Clinic Nuclear Medicine Dentistry Faculty Offices

Endoscopy Center ∙ Pulmonary Function Test Lab Gynecologic Cancer Care Center Gastric Cancer Care Center Colorectal Cancer Care Center Hepatobiliary-Pancreatic Cancer Care Center Well-Being Center (Plastic Surgery and Dermatology) Breast Cancer Care Center Blood Draw Lab Laboratory Medicine

Chemotherapy Room 2 Oncothermia Therapy Center for International Cooperation & Relations Cancer Management Dept. Nursing Dept. Volunteer Services

1F Registration ∙ Payment Outpatient Center 1 Outpatient Center 2 Radiology Dept. Injection Room

Geriatrics Center (Early Doctor’s Visit Clinic) Neurology Center Cardiovascular Center Ophthalmology & Otorhinolaryngology Center MRI ∙ Angiography ∙ Ultrasonography ∙ ECG Blood Draw Lab Pharmacy Café Grazie

Registration ∙ Payment Administrative Offices Public Health Department Patient Service Center (Admission ∙ Discharge Center & Patient Education Center) Radiology Hematology/Oncology Center Urologic Cancer Care Cancer Chemotherapy Room Injection Room Emergency Dept.

Health Promotion Center

B1 Radiation Oncology Center Wee Center Mental Health Support Center for Students Parking

Rehabilitation Center Pharmacy Billing Audit Dept. Medical Transcription Dept. Food Court Hospital Amenities Protestant Chapel Laundry Shop Parking

Nuclear Medicine Social Work Dept. Food Court Daegu Bank Saemaul Kumgo (Korean Federation of Community Credit Cooperatives) Hospital Amenities Book Café Healing Gallery Parking

Main Auditorium Small Auditorium Seminar Room 1 Education & Research Dept. Education & Training Center Nutrition Dept. QI Dept. Hospital Employees’ Union Parking

B2 Biomedical Engineering Center Facility Management Dept. Catholic Chapel Buddhist Temple Parking

Distribution Dept. Central Supply Dept. Parking

Parking

Children’s Hospital Building 3 Geriatrics Center

Building 2 Cancer Care Wards

Building 1 Cancer Center


CHILGOK HOSPITAL

About CICR

The Center for International Cooperation & Relations at Kyungpook National University Chilgok Hospital is dedicated to advance international cooperation and develop global relationship in education, clinical practice, research, and community engagement for patients, family and medical personnel.

The CICR office is located on 2nd Floor in Building 1.

Location

Building 1

Hours of Operation

You can contact or visit us between 8:30 am and 5:30 pm. We are closed on weekends and holidays.

English Coordinator Amanda Kim ☎ 053-200-2043 Edwin Kim ☎ 053-200-2045 Chinese Coordinator Sehawn Kim ☎ 053-200-2042 Email: [email protected] Fax: 053-200-2049

Contact Information


CHILGOK HOSPITAL

50 MILITARY UNIT (MAIN GATE)

Center for International

Cooperation and Relations

Address: 807 Hoguk-ro, Buk-gu, Daegu 41404

Phone: 053)200-2043, 2045

Fax: 053)200-2049

Email: [email protected]

Website: http://eng.knumc.org

mailto:[email protected]