l2: cdo landscape & cdo defined · for data mastering, data warehousing and business...

CDO-1 Certificate Program: Foundations for Chief Data Officers

1 (c) 2016 iCDO@UALR Sept 26-29, 2016

L2: CDO Landscape & CDO Defined

Richard Y. Wang Executive Director, iCDO@UALR jointly with MIT

Professor, UALR EIT College

Director, MIT CDO and Information Quality Program

Who Owns Data?

2 (c) 2016 Contributing Faculty, iCDO@UALR September 26-29, 2016

Data Not Shared Across the Enterprise

Who Owns Data? The only person in the Army who owns data is the Secretary of the Army. Everyone else is a caretaker or maintainer of data.

-- The Honorable Thomas E. Kelly III

Deputy Undersecretary of the U.S. Army NIMH Army STARRS Coordination Meeting

Army Health Promotion Risk Reduction Suicide Prevention Report 2010

Who Owns Data? (Cont’d)


As part of its on-going effort to improve Army data, the Secretary of the U.S. Army appointed the first CDO in 2010.

There is a fierce urgency in the Army to treat data as a strategic asset and exploit data for actions: Responses to events in theaters and to adaptive adversaries that use technology to their

advantage

Wikileaks

Net-Centric Information Sharing

ERP implementation

Foundational Knowledge for CDOs


Technical and Managerial Skills for the CDO: Data Strategy

Data/Enterprise Architecture

Data Governance

Data Quality

Data Technologies

Data Visualization & presentation

Change Management, People Skill, Leadership Skill


CDO Responsibilities (Source: Joe Bugajski, Gartner, Inc.)

The CDO is responsible for enterprise data governance, information architecture, data technology strategy, data policy, master data, and data standards. The CDO organizes and manages these responsibilities in ways that assure the enterprise that all its major data assets are accurate, reliable, high quality, interoperable, and consistent. Specifically, the CDO has these responsibilities:

Define, manage, and control master data and metadata management policies and standards for the enterprise. Controls include identification of master data, widely used reference data, and documents to assure proper function of the enterprise and to lower risks associated with data inaccuracies, compromise, or misuse.

Define and manage procedures for identifying and tagging sensitive data to protect each individual’s privacy, control the enterprise’s most sensitive and confidential information, and reduce liability risks associated improper access and use of such data. Definitions of sensitive data must be consistent from conceptual (business) models down to the physical models (e.g., data fields, messages, and metadata).

Define and manage programs for data stewardship and custodianship in concert with legal, information security, corporate risk, and compliance offices.

Organize and lead a data governance council who advises the CDO about data matters and who approve data policies and standards.

Define processes for introducing and using new and revised data fields, data messages, and data models for the enterprise.


CDO Responsibilities (Cont’d) (Source: Joe Bugajski, Gartner, Inc.)

Define and lead data and information architecture. Develop, publish, and promote business and technology conceptual data models. Keep these with business and technology requirements, and assure the enterprise that its uses of such models are consistent. Define metadata controls to assure compliance with data standards and policies across the organization from data inception through its obsolescence.

Deploy and manage data quality monitoring systems. Measure master data and reference data for compliance to policy, standards, and conceptual models.

Define business metrics to assure that business reports derived from controlled data remain consistent and representative of the true state of the business.

Define and publish measurement standards for master data analyses, statistics, and aggregations. Assure appropriate audit controls exist for data that serves as the source material for regulatory reports. Assure data used for financial reporting and to support legal requirements is valid, reliable, traceable, timely, available, secure, and consistent.

Represent the organization to industry standards organizations. The CDO may report to a CIO, CFO, CTO, COO, or another direct report of the CEO. The CDO should

routinely report on the reliability of master data to the Risk and Audit Committee of the Board of Directors. The CDO may also report to a business focused, IT governance council, where the CDO reports on policy and offers evidence of compliance with governance and regulatory controls.

Industry Case Studies


Federal Reserve Board – Strategic Plan

State CDOs

University CDO

Your Organization (real, planning, or thinking)

8 (c) Contributing Faculty, iCDO@UALR September 26-29, 2016

Questions & Answers (Q&A)

The Role of a CDO in the suite of chief executives


Chief Data Officer (CDO) Oversees & Orchestrates related, critical data functions Manages data as a strategic business asset

Chief Information Officer (CIO) Primarily an information technology officer in today’s organization, responsible

for the computer systems Supports the transformation data into information by making data accessible

and visible Responsible for IT operations and associated processes

Chief Technology Officer (CTO) Develop technologies that promote the strategic business goals of the

enterprise. Manages data & information collection Manages people & processes involved in the sharing and coordination of

knowledge

The Role of CDO in the suite of chief executives, Cont’d


Chief Knowledge Officer (CKO) Responsible for Knowledge Management (an organization’s intellectual capital) Manages the collection of data and information that can be transformed to

knowledge Manages the people & processes making & using knowledge and facilitates

knowledge sharing

Chief Privacy Officer (CPO) Responsible for data protection Particularly the legal use of protected data (e.g., medical, financial, or consumer

data)

Chief Security Officer (CSO) Responsible for physical security data, security strategies, and security technologies Manages security strategies such as authentication and authorization, logging of

session content, session access, layers/firewall protection, and cross-domain guards

The Role of the CDO


The CDO may report to a CIO, CFO, CTO, COO, or directly to the CEO

Data governance Ensure high quality data assets are

• Accurate • Reliable • Interoperable • Consistent

Define and manage procedures for data protection • Security • Privacy • Sensitive & confidential information • Reduce liability associated with improper access

Define and manage programs for data stewardship Lead a data governance council to advise the CDO on data policies & standards Define new & revised data fields, data messages & data models

The Role of the CDO (Cont’d)


Define business metrics to ensure business reports remain • Consistent • Representative of the true state of the business

Deploy & manage data quality monitoring systems Ensure consistent definitions of sensitive data from conceptual (business) models down to

the physical models (e.g., data fields, messages, and metadata) Report to a business-focused IT governance council on policy, and document compliance

with governance & regulations Define, manage, & promulgate data standards

• For master data analyses, statistics, and aggregations • To represent the organization to industry standards organizations

Data/Information Architecture Define & lead data/information architecture Develop, publish, and promote business & technology conceptual data models Align conceptual data models with business & technology requirements Keep business & technology requirements in-line, and ensure consistent use of such

models

Ocwen Financial Corporation CDO Job Description

The Company has identified opportunities to completely revamp and improve its existing data quality and management infrastructure, policies, procedures, reporting and governance with the goals of creating competitive differentiation and improved business performance. The Vice President of Data Quality and Management will have overall business data steward responsibility.

The company is looking to establish, promote and institutionalize the following guiding principles as it relates to data quality and management:

Use common business definitions Move data quality checks as far upstream as possible Put data quality checks on critical data elements Understand the quality of the data Execute common business rules once and centralize Ensure that metadata is captured in a central source


Ocwen Financial Corporation CDO Job Description (Cont’d)

Identify trusted sources of data Maximize data storage efficiency including disciplined archival and retirement of data Share data when possible Make smart decisions based on quality analytics (i.e. Turn data into knowledge)

Business Data Steward Responsibilities:

Facilitate the use and collection of common business definitions Ensure the proper data quality checks are established for critical data used in critical business functions Identify, prioritize and track data quality issues Provide link between business, operations and technology regarding data Align data activities to targeted projects Drive cultural transformation and provide thought leadership Promote data policies, standards, tools and best practices (i.e. data governance) Partner with Information Technology and other Corporate Stakeholders To validate that the business metadata is correct Choosing the right data repositories, analytical software tools and applications Key Result Areas: Develop overall data quality and management strategic plan


Ocwen Financial Corporation CDO Job Description (Cont’d)

Develop and implement data governance policies and procedures Facilitate the completion of common business definitions and data dictionary Coordinate the selection and implementation of data repositories, analytical software tools

and applications Reduce data storage levels Reduce the level of redundant and non value added business reports Reduce the number of overall FTE required to manage data and create reports Member of DAMA International (Data Management International) or similar trade group

helpful.

Qualifications:

Advanced degree (PhD preferred) in a data management discipline such as Economics, Statistics, Data Management or Operations Research.

Minimum 5 years experience in data quality, data management and analytics Experience with statistical programming and statistical tools Experience in bridging business analysis and technical tools


GHT CDO Job Description


Summary of Primary Job Functions The General Manager leads the transformation of Global High-Tech (GHT)’s data management strategy, leveraging GHT’s next generation of Data Mastering, Data Warehousing and Business Intelligence systems, tools, and capabilities. As General Manager of the Data Platform group and Chief Data Officer, you will be responsible for Data Mastering, Data Warehousing and Business Intelligence platform strategy and roadmap, project delivery and engineering, budgeting, forecasting and support of the infrastructure, data warehouses, tools, and line of business applications.

Responsibilities

Drive Engineering and Organizational Execution Excellence (on time/on budget)

Drive World Class IT Process, Policies & Procedures throughout BIE organization

Ensure appropriate integration and alignment of business and technical strategies with other groups and organizations and issues of nonalignment are appropriately escalated.

Ensure that the group strategy and implementation plan/status are clear and visible to all stakeholders, and effectively highlighted progress toward key goals, identifying significant problems or risks. The General Manager will proactively educate the key stakeholders on the status of the strategy and implementation, which improved the commitment and support of key stakeholders.


GHT CDO Job Description (Cont’d)

The General Manager will ensure the right organizational structure and mix of disciplines to efficiently implement the vision, strategy, and implementation plan.

Working closely with VP Engineering - Evolve, refine & Evangelize the overall MSIT data strategy, technical vision and the value proposition.

Effectively communicate the vision, strategy, implementation plan/status, and key decisions to all constituents (team, key stakeholders, customer segments, key customers/partners.

Clearly communicate roles, responsibilities, authority, appropriately delegating them throughout the organization leading to timely and effective decision making.

Develop and operate within a budget, effectively allocating resources to optimize business group results, responsible for accurate forecasts and budget spend.

Fosters a climate that supports relationship building and collaboration at all levels throughout the business, which results in improved alignment and innovation.

Actively uses opportunities for partnering across the business groups and field subsidiaries, which results in improved coordination and alignment and the adoption of best practices.

l2: cdo landscape & cdo defined · for data mastering, data warehousing and business...

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