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1 © NOKIA Quality_R&D_work_2005_v2.ppt / 7.6.2005 / VLo

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Laatua opinnäytetöihin 10.6.2005 Oulu

Veikko LoukusaNokia Oyj


If it can go mobile - it will go mobile!Mobility is expanding into new areas such as imaging, games, entertainment, media, enterprise…

And is providing access to communication networks in new growth markets for the next billion mobile users

Life Goes Mobile


Nokia identity

Shaping

Growth

Renewal

Connectingpeople


Quality has to be expressed in every possible way


Quality in innovation



Time

Competitiveness

Continuous improvement



Time

Competitiveness


Vision

Complexity

Values


Vision

Complexity

Values


Time

Competitiveness


Innovation

New Practices


Vision

Complexity

Values


Time

Competitiveness


Innovation

Innovation



Right balance between leadership and management is crucial

Fact-Based Management

Values-Based Leadership

• Clear targets • Common Management

principles and tools• Common modular

processes

• Customer Satisfaction• Respect • Achievement• Renewal


Self–Regulating Management System

Reactiveimprovement

actions

Proactiveimprovement

actions

ResultsEnablers

Planning

Leadership Customer Process

People

CURRENT STATE ANALYSIS (CSA)

People Measures

Process Measures

Customer Satisfaction

Financial

BUSINESS MEASURES


Deploy assessment methods

Self–Regulating Management System

Leverage lessons learned

Initiate improvement projects

Deploy scorecardResults

Complete projects identified by assessments

Proactiveimprovement

actions

Reactiveimprovement

actions

Enablers


Investing in People Process

Where next?(Personal Development Plan)

What are we trying to achieve?(Objective Setting)

How are we doing?(Performance Review)

What skills do we need for the job?(Skills Evaluation &

Development Planning)


•Commitment to quality improvement is a continuous process – with measurable individual and team goals – so essential for future competitiveness•It is both a business strategy and a personal responsibility –it should be part of any company’s culture•It is an attitude – a mindset. Quite simply – it is a source of inspiration, energy and excitement

Summary


Thesis work as part of R&D and its quality

• Value adding gives the most motivation– Part of R&D work (research, study, design

work)• End customer expectations

– Results –expected results• Process quality

– The way of doing– Accepts to have results which were not

expected

Quality is to be defined in the eyes of customers and end-users

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