lambourn contracts capability brochure

Capability Brochure

On Behalf of

RHRW Ltd

1 May 2014

1. Company Profile 9. Our People

2. Relevant Experience 10. Health & Safety

3. Case Studies 11. Equality & Diversity

4. Our Key Services 12. Quality

5. Design & Build 13. Environmental Management

6. Planning 14. Approved Accreditations

7. Core Values 15. Commercial References

8. What our Clients Say 16. Sample Client List

Contents

Company Profile Welcome to Lambourn Contracts Ltd. We pride ourselves on being a leading

independent main contractor with the capability to deliver a wide variety of tailored

solutions to discerning commercial and corporate clients. Whilst we can operate

across a diverse range of construction scenarios, our business model focuses on new

build and refurbishment / fit out markets, whereby we are firmly established,

providing high-quality led solutions for the premium commercial and high-end

residential property market in London and the South-East.

The company was established in 1999 and is comprised of experienced construction

industry professional, such as Project & Contract Managers, Building & Quantity

Surveyors and estimators. Collectively, we have a wealth of experience in our

respective disciplines and work collaboratively alongside clients to provide a flawless

project that surpasses all expectations.

The current staff level is approximately 50+, operating from our own 5500 sq/ft

office premises, located in Coulsdon Surrey, approximately a 15 minute drive to the

M25 and a direct rail link into London Victoria. As a company, we can boast a less

than 1% staff turnover at management and administration level during the last 5

years. Even at site level we have a number of site managers and tradesmen that have

been with the organisation for a long time. A high percentage of these are employed

in the finishing trades such as carpenters, painters & decorators, ensuring that there

is no compromise in the quality of our finished product.

We are proud that we can attract highly self-motivated, talented people who possess

drive and a ‘can-do’ attitude. Lambourn is a company that helps foster the ability and

desire for our people to work autonomously and instils confidence to take action and

control and make decisions. As a result our people feel and know they are making a

difference, they are driven by achievement, but above all client satisfaction.

“Our people feel and know they are making a

difference, they are driven by achievement, but above

all, by client satisfaction”

Relevant Experience Lambourn Contracts Ltd deliver tailored, new build, refurbishment and fit out

solutions within a variety of sectors, either through our commercial colleagues and

business partners, or direct to the private client. The firm is capable of servicing the

most discerning client and our team have produced many notable projects over the

years, each providing a solid investment.

11a Belgrave Square

Contract: Refurbishment Client: Kuwait Royal Family

Contract Administrator: Andrew Paine Contract Value: £2.7 million Contract Duration: 52 weeks

Lambourn Contracts are proud to have been

awarded this prestigious refurbishment project to

provide a London residence for the Kuwaiti Royal

family. Currently working in progress we are due to

completion in late Summer 2014. When finished the

property will boast 4 reception rooms, 11 bedrooms,

10 bathrooms, staff quarters, jacuzzi and a state of

the art AV system.

Contract: Office Refurbishment Client: LB Croydon

Contract Administrator: LBC Contract Value: £664,000 Contract Duration: 18 weeks

Davis House Lambourn Contracts Ltd was delighted to have been successful in securing refurbishment of several floors of a 1960s purpose built office block. The works were carried out in connection with LB Croydon’s short term accommodation strategy providing an efficient, open-plan, high quality office space for a number of departments including Housing, Education & Car Parking.

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Clockhouse Court, St Albans

Contract: D&B Office Refurbishment Client: St Albans (Maltings) Ltd

Contract Administrator: DBK Group Contract Value: £475,000 Contract Duration: 12 weeks

These offices were once an integral part of an industrial

estate called the Maltings during the Victorian period and

earlier. Although updated in the seventies, Lambourn

Contracts were briefed to fully upgrade the offices to

current regulations. This upgrade included the

replacement of the M&E services, the lift, new office

kitchens on each floor, new data connections throughout

as well as a new redesigned reception area.

Leon House

Contract: Office refurbishment Client: Capgemini


Lambourn Contracts Ltd were awarded this contract to

refurbishment the top floor of a 1960s purpose built block to

facilitate vacation of the Croydon Councils’ municipal building in

Fell Road.

Our brief was to provide a highly efficient, open-plan office for

the Council’s IT provider. Works were delivered ahead of

programme, on budget and to high expected quality standards.

Lantern Hall

Contract: Office refurbishment Client: London Borough of Croydon


Lambourn Contracts Ltd were appointed to carry out

refurbishment works to convert a disused day centre into a

new drug and alcohol support facility for people aged 18

and over. The new facility provided state of the art medical

and treatment rooms; interview, group and family rooms;

kitchen and breakout area and a suite of administration

and management offices as well as an open plan office

area.

Troy Court, Kensington

Contract: Courtyard refurbishment Client: Blenheim Estate Management

Contract Administrator: Botley Byrne Contract Value: £344,000 Contract Duration: 16 weeks

Lambourn Contracts Ltd has been carrying out

refurbishment works at this residential block in High

Street Kensington for a number of years and we are

currently refurbishing the courtyard to include new

marble cladding, lighting, canopies, drainage and

granite slabs.

Christchurch Avenue

Contract: Residential Refurbishment Client: Private

Contract Administrator: Capita Symonds Contract Value: £2.5 million Contract Duration: 52 weeks

Recently completed towards the end of the 2013

summer, this hi-end residential project provided the

client with a superb 6-bedroom home, complete

with cinema room, gymnasium, steam room, wine

cellar and indoor pool.

Park Crescent W1B

Contract: External Decorations & Repairs Client: Amazon Properties PLC

Contract Administrator: DBK Contract Value: £200,000 Contract Duration: 12 weeks

Lambourn Contracts Ltd were very proud to have been

awarded a number of external decorations and repairs

contracts at this prestigious address, located at the north

end of Portland Place. The crescent consists of elegant

stuccoed terraced houses designed by John Nash, which

formed part of his town planning scheme linking central

London with Regents Park.





Hyde Park Mansions

Contract: External Refurbishment Client: Freshwater Group

Contract Administrator: Maylands Contract Value: £1.7 million Contract Duration: 35 weeks

Lambourn Contracts have completed a variety of

refurbishment programmes to this prestigious block, and

we are currently on site carrying out cyclical decorations

and repairs, including its sister property, Oxford &

Cambridge Mansions. The project requires high quality

resident liaison to ensure residents are fully informed of all

work activities and programme.





Jamie’s Kitchen

Client: Lions Property Maintenance Ltd Contract Administrator: DBK Group Contract Value: £439,000 Contract Duration: 14 weeks

Lambourn Contracts Ltd was tasked to convert the

Bell Inn Pub in the centre of St Albans to enable a

high spec, bespoke fit out solution for a new

branded restaurant. Due to the listed status many of

the internal and external features were protected

and retained.





The Park West residence is a large,

prestigious and iconic, art deco property

close to Edgeware Road. Lambourn

Contracts Ltd secured a multi-phased

contract to refurbish the external envelope

and all common areas, as well as some

internal apartment refurbishment works.

Again, given the occupation, resident liaison

and health and safety was of paramount

importance.

Park West

Client: Daejan Properties Ltd Contract Administrator: Cardoe Martin Contract Value: £1 million Contract Duration: 36 weeks

Henry Wood House

Contract: External Decorations & Repairs Client: Derwent London


Lambourn Contracts Ltd are currently on site carrying out

external decorations and envelope repairs for Derwent

London. The property, currently owned by the BBC and

incorporating the St Georges Hotel, is located next to All

Saints Church at the corner of Langham Place and Regent

Street. Works are currently on programme and scheduled

to be completed in May 2014.

Ingram Court, Croydon

Contract: New accommodation block Client: SLYMCA

Employer’s Agent: Potter Raper Contract Value: £2.1 million Contract Duration: 52 weeks

Lambourn Contracts Ltd was engaged by SLYMCA to

design and build a new 44-bedroom facility. In

addition to the accommodation areas we were also

required to construct support offices, recreation and

ancillary units. Through our team’s dedication and

hard work we completed the project on time, on

budget and to the client’s high expected quality

standards.

Piccadilly Arcade

Contract: Internal refurbishment Client: Pontsarn Investments Ltd

Employer’s Agent: Great Portland Estates Contract Value: £161,000 Contract Duration: 8 weeks

Lambourn Contracts Ltd was delighted to have been successful in

securing refurbishment of this renowned shopping arcade for

Great Portland Estates.

Our brief was to restore décor and lighting to its original design

and high specification, working out of hours to ensure retailers

were able to go about their business without any kind of impact.

Works were completed on programme, within budget and to the

expected quality standards.

Private House, Pimlico

Contract: Internal refurbishment Client: Private

Contract Value: £1.3 million Contract Duration: 8 weeks

This high-end residential project involved the remodelling and

extension of the basement of a three storey town house. The

client, whose London residence is on the upper levels, was keen

to enlarge the space for daily use. With the major works

completed, the brief required a high standard of fit out,

encompassing a completely self-contained nanny flat, Turkish

sauna and wet room, fully fitted gymnasium, playroom / crèche

and guest bedrooms.

Gordon House, Victoria

Contract: External decorations & repairs Client: Derwent London


Lambourn Contracts Ltd were engaged to carry out external

decorations, envelope repairs and deep cleaning of this late

Victorian building, together with its sister building Greencoat

House. The property has maintained much of its historical beauty

and we are proud to have played a role in ensuring that will

never change.

The Hop Exchange

Contract: Remedial works to rectify moisture ingress Client: Peer Group PLC

Contract Administrator: GKS Building Contract Value: £318,000 Contract Duration: 16 weeks

The Hop Exchange on London’s Bankside, adjacent to the

renowned Borough Market, is a stunning Grade II listed

building dating back to 1866. The building served as the

centre for hop trading for the brewing industry, although is

now mainly used for corporate hospitality. The building has

been meticulously and faithfully restored by Peer Group

PLC & Lambourn Contracts are extremely proud to be

associated with this historic and iconic building.

Horton Street, Kensington

Contract: Residential refurbishment Client: Private Contract Administrator: Millbridge Contract Value: £640,000

Contract Duration: 20 weeks

This flagship project involved a hi-end residential

refurbishment of a Kensington property for a private client.

The works comprised removal of poor quality modern

additions, restoration of original features, new Kitchen and

Bathrooms, new hard wood and ceramic flooring and

complete external and internal redecoration.

Market Place, Finchley

Contract: Fire reinstatement works Client: Freshwater Group

Contract Administrator: Maylands Contract Value: £245,000 Contract Duration: 12 weeks

The works involved the total refurbishment of four

Flats, together with complete reconstruction of the

roof. Our scope required careful and sympathetic

consultation with residents and we were able to

complete the works within budget and in time for

the flats to be occupied ready for Christmas.

Davidson Primary School

Client: Davidson Primary School Contract Administrator: Frankham Contract Value: £318,000 Contract Duration: 16 weeks

As part of the school’s extension from 2 to 3 forms of

entry, Lambourn were appointed to carry out internal

alteration works, including extended hall facilities in both

the infants and junior areas and construction of a new WC

block. Working to an extremely tight programme we were

able to deliver the project in time for the start of the new

Autumn term.

Lambourn Contracts Ltd were awarded this flagship project to refurbish a West Sussex manor house to its former glory. The works included extensive refurbishment to the envelope and grounds and conversion of a number of outbuildings including the stable block and barn.

Manor House, West Sussex

Contract: Residential Refurbishment Client: Private

Contract Administrator: Private Contract Value: £1.5 million Contract Duration: 40 weeks

Holden House, Oxford Street

Contract: Remedial works to rectify Client: Derwent London


The building comprises a number of multi-let offices

together with ground floor retail accommodation. There

has been an on-going refurbishment programme since

2003, and Lambourn recently completed a successful

external decorations and repairs programme, which

included deep cleaning of the façade.

Our Key Services Commercial new build & refurbishment solutions

Design & Build

Commercial / residential / apartment block refurbishment specialists

Corporate office refurbishments, alterations & fit out

Planning & Procurement

High-end luxury residential refurbishment & fit out solutions

Site management & supervision

Retail refurbishment & fit out

Consultancy services

“Our key services include high-end luxury residential

refurbishment & fit out solutions”

Design & Build We have a number of partnering designers allowing us to work in a collaborate

environment with the professional team to provide a one-stop shop service. Our aim

in all such projects is to fully embrace the initial design and work to maximise a site

or building’s potential.

As a team we are fully hands on and proactively get involved in the design process

including compliance checking to ensure a client’s requirements and expectations are

not only fully met, but where possible exceeded, both in terms of design, budget and

programme.

In essence, we aspire to deliver an outstanding service from inception to completion.

“We aspire to deliver an outstanding service from

inception to completion”

Planning At Lambourn, we have in-house planning capability, which allows us to produce

varying degrees of programmes, including high-level master plans to more detailed,

co-ordinated, construction gantt charts, used to monitor works against throughout

the life of a project.

We utilise bespoke software, which allows us to interrogate, review and amend

programmes as required to ensure critical milestones are met.

We recognise that construction planning is a fundamental and challenging activity in

the management and execution of a construction project, involving the choice of

technology, definition of work tasks and estimated time to carry out those tasks,

estimation of required resources, coordination of suppliers and sub-contractor

programmes, as well as cost analysis projection, all of which relate back to quality,

time and cost.

“Construction planning is a fundamental and

challenging activity in the management and execution

of a construction project”

Core Values As a company, our core values represent the way we do our business and illustrate

who we are and what we stand for. These qualities give our firm the strength to

compete, often against companies larger than ourselves. We have the agility to

respond quickly to rapidly changing market conditions as well at construction level

and decisions can be made as far up as the Managing Director very quickly. There are

no gateways to get through to get a solution or approval. It can also be said our core

values provide an assurance to our clients. Approximately 70% of our business is

derived from long standing client business relationships and referrals – a testament

to our commitment, attention to detail and adherence to quality.

We understand that each and every project is unique. The solutions we create are

entirely client led. Our approach, therefore, is collaborative, focusing on teamwork

to fully understand and appreciate our clients’ ethos, vision and processes, which

allow us to determine exact requirements. Our unique selling point is that we work

hard to forge close working relationships with our clients; building up trust; being

extremer customer focused and on hand 24/7. Our reputation is extremely

important to us and we work hard to ensure all our projects are delivered to the

highest quality, on time and to budget. Thus, our approach is regulated by the

following:

Promote high standards of business ethics

Provide our customers with value for money

Assist our clients with clear and unbiased advice

Develop relationships based on honesty, trust and professionalism Bring about construction solutions that are innovative and cost effective

Use and support the best trading standards possible

Reducing our reliance on paper based administrative systems

Only employ sub-contractors and trades people whom we trust and respect enough to work alongside us.

“Our reputation is extremely important to us and we

work hard to ensure all our projects are delivered to

the highest quality, on time and to budget”

What Our Clients Say We are now celebrating 15 years in business and we are proud of the of the long-

term business relationships that we have developed since our inauguration in 1999.

We would like the opportunity to show you around some of the projects we are

currently working on so you can fully appreciate the way we work and how we

ensure quality is delivered.

We are, of course, proud of our successes and proud that clients are satisfied with

the work we produce and the service we provide……….

“I am pleased to provide a testimony in respect of Lambourn Contracts who have

completed numerous projects under my auspices for a variety of clients. I have no

hesitation in recommending Lambourn Contracts Ltd to a future client and I will

continue to use them for suitable projects”. Matthew Tracey, Associate Director

Trident Building Consultancy

“Lambourn Contracts have provided a service that has produced work of an excellent

standard, within the time and budgetary constraints imposed by the contract and

without conflict with the parties involved in the project. Their management team

worked as part of the project team and have contributed significantly to the overall

success of the projects we have worked on with them. We would wholeheartedly

recommend them to carry out works of a similar nature”. Paul Chapell, Director,

Maylands Consulting

“I am impressed with Lambourn’s level of communication, commitment to work as

part of the team and in their approach to communicating with a large number of

residents. The quality of their work is high, which is the result of the quality of labour

they employ. I would have no hesitation in recommending Lambourn for large scale,

refurbishment works”. Julian Davies, Director Earl Kendrick Associates.

“We would wholeheartedly recommend Lambourn to

carry out works of a similar nature”

Code of Conduct The company operates a strict code of conduct which is fully embraced by all of our

employees and sub-contractors.

Our code of conduct sets out the standards that we will deliver to our clients, to

ensure excellence in terms of service, quality and customer care.

Our code is as follows:

1. To be professional and customer focused

2. Endeavour to provide value for money

3. Be polite and courteous and respect the needs of all residents

4. Be aware of the correct lines of communication

5. Provide high levels of health and safety

6. Ensure strict timekeeping and adhere to correct working hours

7. Security – wear photographic identification

8. Be considerate and polite to neighbours

9. Ensure cleanliness and tidiness at all times

10. Be aware of confidentiality

11. Respect religious events and holidays

12. Provide a high quality service

13. Strive for continuous improvement

14. Be aware of the environment and ensure we are delivering our initiatives &

targets

“Our code of conduct sets out the standards that we

will deliver to our clients, to ensure excellence in terms

of service, quality and customer care”

Our People We are committed to excellence in our staff development in order to maintain and

enhance our position as a leading independent principal building contractor.

Our aim is create a culture of learning throughout where our people take

responsibility in partnership with the organisation for their development. We

recognise the need to develop our people so that they are fully equipped to deliver

the business objectives; both now and however they may change in the future.

The ultimate objective is to ensure that our workforce have the appropriate

knowledge, technical skills and behaviours to meet its business objectives in both the

short and longer term. We want to provide a platform for our people to achieve their

potential and career aspirations within the organisation.

We provide training and career development to all staff with the aim to maintain a

stable, highly motivated workforce with a high level of teamwork and relevant skills.

Our focus on the provision of training and maintenance of project delivery to the

highest quality requires an active commitment to the provision of training. Individual

training requirements are reviewed every 12 months; however, specific job training

is delivered as soon as any such need arises.

Everyone new to Lambourn Contracts Ltd is introduced to the values and policies of

the organisation. This will also include training in customer care, along with job

specific training and any technical or IT training and health and safety. Site based

inductions will also include guidance on welfare, first aid, housekeeping, emergency

procedures, PPE, site rules, tool box talks, hazardous substances, security,

scaffolding, plant and equipment. In addition to providing training to meet identified

operational needs, training and development is identified to help develop the career

of an individual to reflect their aspirations and justified by the benefits they bring to

the organisation.

“We want to provide a platform for our people to

achieve their potential and career aspirations within

the organisation”

Health & Safety As an organisation we take health and safety extremely seriously and we are very

proud of our record since our formation 15 years ago.

Our managing director has overall responsibility for health and safety, although

accountability runs right through the organisation from management to site level.

Contract managers have overall responsibility for individual projects and our site

managers hold the industry recognised SMSTS qualification. All site based staff

undergo site inductions and are provided with toolbox talks as applicable. Risk

assessments and method statements are produced for all site operations. Sub-

contractor risk assessments and method statements are vetted and approved prior

to commencement of works.

All staff are issued with a copy of the company’s health and safety policy including

any updates. We maintain a training matrix for all staff to ensure they are up to date

with required qualifications and legislation.

We also engage the services of an independent health safety consultant,

Construction (South-East) Ltd to carry out regular health and safety inspections of all

our construction sites. Our in-house health and safety committee meets on a

quarterly basis to review legislation, training and review of company operations and

procedures.

“As an organisation we take health and safety very

seriously and we are very proud of our record since our

formation 15 years ago”

Equality & Diversity Fundamentally, Lambourn Contracts Ltd is an equal opportunity employer. It is a

company policy to ensure that all workers, job applicants and customers at

Lambourn Contracts Ltd will be treated fairly irrespective of race, colour, nationality,

ethnic or national origins, gender, religion/belief, disability, sexual orientation and/or

age. We value a diverse customer base and the individuality and creativity that every

worker potentially brings to the workforce.

Operation Principles

1. Workers, job applicants and customers will be treated fairly, openly and honestly, with dignity and respect.

2. No job applicant or worker will receive less favourable treatment on grounds of race, gender, religion/belief, disability, sexual orientation and/or age.

3. Equality and diversity is about good employment practice and makes sound business sense.

4. Employment decisions on recruitment and promotion will be based solely on merit.

5. The company will make reasonable adjustments if a disabled applicant or employee is at a substantial disadvantage in relation to others. The duty applies both to physical features of the employer’s premises, e.g. buildings, fittings and equipment and to all aspects of employment including; recruitment and selection, training, transfer, career development and retention.

6. Everyone has the right to work and do business in an environment free of unlawful discrimination and harassment. Lambourn Contracts Ltd will not tolerate such behavior under any circumstances.

7. Disciplinary action, including dismissal, may be taken against any worker found responsible for harassment or discrimination.

8. Any worker who believes he or she is being discriminated against, victimised or harassed should raise the matter through Lambourn Contracts Ltd complaints procedure.

“Fundamentally, Lambourn Contracts Ltd is an equal

opportunity employer”

Quality At Lambourn we pride ourselves on total client satisfaction. To help us maintain this

we have developed a quality management system incorporating a collection of our

business processes geared to ensuring that our customers’ needs, requirements and

expectations are fully met and where possible, exceeded. We are also in the process

of working towards ISO:9001 registration, which will demonstrate the quality of our

processes, drive down costs, increase productivity and help boost customer

satisfaction.

Our objective is the timely completion of every project with zero defects and without

accidents or incidents. In our view quality is not just a process or a manual. It is a way

of thinking and acting to ensure that we deliver a defect-free, high quality product.

Quality of the finished product is at the heart of our business and philosophy.

Attitudes we bring include commitment; listening; collaboration & cooperation;

obsessive attention to detail; managing change and meticulous planning.

We are totally focussed on achieving an end product that we, our trades, the

designers and the client can feel proud of. It is our role to create an environment in

which trades can perform to their best ability to achieve that end product. We

approach quality management as a continuous process, from procurement through

pre-construction, mobilisation and construction to defect-free handover.

“In our view quality is not just a process or a manual. It

is a way of thinking and acting to ensure that we

deliver a defect-free, high quality product”

Environment We at Lambourn take environmental and sustainability issues very seriously and

always endeavour to contribute positively, and not to pay lip service.

We are currently undergoing registration for ISO:14001 accreditation, which will help

us be more environmentally friendly and assist us to measure consumption and

reduce waste.

We recognise that there are environmental implications both in the office and on the

site. We have a number of initiatives in place including ‘lights out’; a semi-paperless

office environment; strict use of FSC timber; effective design to reduce offcuts and

waste; rationalisation of the way materials are packaged at source, and the re-use of

materials through other sites and charities.

In terms of recycling, waste is sorted into different categories, and we have a target

to try and recycle 80% of waste, which is incorporated within our own site waste

management plans, which are produced for every project.

We are registered with The National Wood Recycling Community, a charitable trust

that trains and creates work for disadvantaged people.

As part of our traffic management plans we identify where our suppliers are located

locally and ensure orders are made in good time so that deliveries are not coming

from depots halfway across the country.

“We take environmental & sustainability issues very

seriously & always endeavour to contribute positively

& not to pay lip service”

Approved Accreditations CHAS – Registration No. 63335

EXOR - Registration No. AM8688

Constructionline – Registration No. 63335

NHBC – Registration No. 92427/Builder

Considerate Constructors – Registration No. 00404

SAFE Contractor – Registration No. EZ1193

ISO:9001 – Anticipated December 2014



Commercial References Chris Hall Regional Executive of the Freshwater Group of Companies 3rd Floor Suffolk House George Street Croydon CR0 1PE Tel: 020 8662 2500 Email: [email protected] Kevin Marshall Director of Cardoe Martin Burr Ltd 2nd Floor 146 Cavendish Street London SW1X 9PY Tel: 020 7563 8901 Email: [email protected] Neil Grocock Partner / Director of DBK LLP 23 Austin friars London EC2N 2QP Tel: 020 7166 6040 Email: [email protected]

“We have worked with Lambourn for over 10 years,

and consider them to be a competent, considerate &

professional contractor” Alex Parry Jones, DBK

mailto:[email protected]



Sample Client List Blenheims Estate & Asset Management

The Peer Group PLC

Freshwater Group of Companies

Great Portland Estates

Faraday Property Management

Rutland Group

Moreland Majestic Ltd

City & Country Properties

Metropolitan Properties

Stelgrove Properties Ltd

Highdorn Group of Companies

Harrods Estates

University College of London

Daejan Properties

Croydon Council

Pegasus Investments

Highdorn Co. Ltd

Boltbee St Albans Ltd

Derwent London

Residential Management Group

Should you require any further information

please do not hesitate to contact:

Paul Dalton Business Administrator Lambourn Contracts Ltd Lambourn House Redlands Coulsdon Surrey CR5 2HT Tel: 020 8655 6144 Email: [email protected]


lambourn contracts capability brochure

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private client

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