lance gardner: delivering care through
TRANSCRIPT
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Delivering care through
Social Enterprise
• Lance Gardner MBE
• Chief Executive Care PlusGroup
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Entrepreneurs
• Market Entrepreneurs
• Civic Entrepreneurs
• Social Entrepreneurs
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What is social enterprise?
• A business that trades with a social and/orenvironmental purpose.
• “A business with primarily social
objectives whose surpluses are principallyreinvested for that purpose in the
business or in the community, rather than
being driven by the need to maximiseprofit for shareholders and owners.“ (DTI,
2002).
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Where?
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Right to Request
• Introduced 3 years ago
• Aim to enable frontline staff to own andrun services
• Range of guarantees
• 1 of 57 sites worth £900 million
• 10% of all community provider services
7
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Leadership is the
capacity to translatevision into realityWarren G Bennis
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Care Plus Group
• We are a Social Enterprise (since 1 July 2011)
• Fully integrated health and social care provider
• 720 staff [820+]• €26million [ €28.5 million]
• 156,000 population
• ISO 9001 & 27001
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Some of our Services
• Intermediate tier
• Community nursing
• Home care
• Specialist nursing• Drug and Alcohol intervention programme
• Employability
• Meals on wheels
• Day services
• Chlamydia screening
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Core Values • That it meet the needs of everyone
• That it be free at the point of delivery whereverpossible
• That it be based on need, not ability to pay
• Provide a comprehensive range of services
• Will shape its services around the needs andpreferences of individual patients, their families andtheir carers
• Will respond to the different needs of differentpopulations
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Irony
Care Plus Group left the Public Sector to
protect Public Sector Values!
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“The Provider of Choice” mission statement
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„Company‟ versus „Society‟
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Care Plus Group
-a Community Benefit Society • Every member of staff is an owner
• for the benefit of more than just the members
• social objectives
• can be an charity
• We have an asset -lock
• can issue shares to the wider community
• 1 member, 1 vote
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CARE PLUS GROUP
Care Plus Board
3 Execs – 4 NEDs
Council of Governors
8 staff, 2 Councillors, 2 GPs, 3 LayPeople
Advisory Committee
800 members approx
CARE PLUS GROUP
Care Plus
(operating Division)
800 members approx
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“The best executive is one who hasthe sense enough to pick goodpeople to do what he wants them to
do, and the self-restraint enough tokeep from meddling with them whilethey do it.”
Theodore Roosevelt, US President
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So What‟s Different?
• More freedom to act
• Different relationship with commissioners
• Broader roles
• More opportunities to work with staff from across the
Society
• Sense of ownership
• If things don‟t work we are empowered to change them
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Value for money
• The members have the answers
• We are in the NHS - „when it
suits‟
• Blurring of roles
• Sharing infrastructure
• Sharing cost
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Benefits
• Lease cars
• Child care
• Gyms
• Savings
• Insurance
• Annual leave
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Partnerships
• No competitors………
• Values
• Balance• Respect
• Pragmatism
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“A social enterprise is driven by the best interests of
the community. A social entrepreneur will always bebold, aspirational and ambitious because their prime
purpose is to change the world.”
Penny Newman CEO, Cafedirect Feb 2007