Property Management Services

Lance & Jackie Denovan

Denovans is one of Brisbane’s longest running, most successful Real Estate

Agencies. Founded in 1962 by Lew and Estelle Denovan, their son Lance began

working in the company in 1984 and is now Principal.

Lance and his wife Jackie run the business, carrying on the family tradition together

with their eldest son Haydn and dedicated team of 15 property consultants who

boast over 150 years combined industry experience.

Denovans is and always has been a totally independent agency priding itself on

exceptional personalised service in Residential Sales and Property Management.

Denovans are committed to providing the highest standards possible in the

operation of their business and have an enviable reputation for total professionalism,

unquestionable ethical standards, best business practices and achieving outstanding

results for their clients.

Denovans has grown significantly to become one of Brisbane’s larger property

management businesses. This growth has come from a simple philosophy…

Denovans since 1962

“we manage properties as if they are our own and honour the trust

we are given”.

A Superior Management Service

INITIAL CONSULTATION

Denovans Property Consultants will provide advice specific to your property to

maximise your return and minimise the length of time the property is on the market.

Due to our consultants vast experience and in-depth knowledge of the rental

market, Denovans are ideally placed to identify any enhancements that could be

made to ensure your property will be more desirable to prospective tenants.

PROPERTY STYLING

Denovans have a Professional Property Stylist available who is able to identify the

opportunities that exist to enhance the visual space in your home or investment

property.

YOUR INSTRUCTIONS

What is important to us is that your property is managed directly in line with your

requirements. Prior to the property being advertised, we consult with you and obtain

details of the tenancy arrangements you require. This may include items such as

whether you wish to accept pets or smokers or would like to incorporate any other

special conditions into the General Tenancy Agreement. Denovans remain up to

date with legislation and can assist you to ensure your property is fully compliant.

How to Prepare for the Best Outcome

RENTAL MARKETING REPORTSAhead of the property becoming vacant and during any vacancy period Denovans

keep in touch with you by providing a weekly written report, phone calls and email

updates. The written report details the level of interest in the property including

any prospective tenant’s comments, planned advertising, the property manager’s

comments and advice.

TENANT SELECTIONStrict selection guidelines are constantly adhered to before approving any tenant

application. Prospective tenants are carefully selected through both an application

and a personal interview system. The process includes checking previous rental

history, employment and income record, personal references and either the

Tenancy Information Centre of Australia (TICA) or the National Tenancy Database

(NTD). TICA is a widely used database in Australia and New Zealand while NTD

is Australia wide. Both databases list tenants with a poor rental history. Denovans

procedures greatly minimise the prospect of an unsuitable tenant being selected.

Whilst Denovans will provide you with a recommendation to accept or decline each

application, the final decision on which tenant is selected rests with you.

DVD CONDITION REPORTSIn addition to the standard written Residential Tenancies Authority Entry Condition

Report, Denovans compile a DVD Entry Condition Report at the commencement

of every tenancy. The DVD Entry Condition Report, being a visual record provides

greater detail of the property and has saved many disagreements with tenants

regarding the condition of the property upon their departure. The DVD Entry

Condition Report has been proven to save Owners considerable expense and

stress in relation to matters that may have otherwise been in dispute when a tenant

vacates and is another unique initiative from Denovans.

TENANT RELATIONSDenovans treat tenants with respect and always endeavour to offer the best

possible service and courtesy.

New Tenants

A Superior Management Service

PROFESSIONAL PHOTOGRAPHY

Denovans have a professional photographer available who can compile and

present quality digital photography. Our professional photographer uses the latest

technology that showcases your property in the best light when presented in any

form of promotion.

FLOOR PLAN

A Floor Plan can be professionally created and made available for use in print and

digital marketing. This enables tenants to readily view the layout of the home and

includes room dimensions.

VISUAL WALKTHROUGH TOUR

A Visual Walkthrough Tour can be designed and created with background music.

These tours are popular with tenants and are placed on YouTube and all property

portals.

ONLINE ADVERTISING

Denovans ensure your property has the broadest online exposure by promoting it

on several Real Estate Websites including major industry portals Realestate.com.au

and Domain.com.au.

PRINT MEDIA

Advertising in the Courier Mail and local community newspapers is available to

compliment the main thrust of advertising which is directed through the digital

portals.

INTERACTIVE TOUCH SCREEN DISPLAY

Your property would feature on Denovans Interactive Touch Screen Display in

our prominent office window. The interactive display is positioned in Denovans

well known landmark building facing Samford Road providing your property with

additional exposure to prospective tenants.

Showcasing Your Property

ELECTRONIC PROMOTION TO EXISTING DATABASE

Denovans database of qualified prospective tenants has been built up since 1962

when we first started renting property in the North-West Brisbane Region. Having

traded for over 50 years, Denovans now have fourth generation families renting

with us. We are in contact with these tenants on a weekly basis, informing them of

inspection times and providing detailed information on properties listed for rent.

BROCHURES

Denovans produce full colour, gloss brochures for use in the office and at open

homes. The brochures are also displayed at all marketing events and business

associates promotion points.

SIGNAGE

Denovans erect a ‘For Rent’ Signboard that includes a ‘QR Code’ which allows

people passing by to access property photos and further information from their

mobile device.

OPEN FOR INSPECTION MARKETING

Open for inspections are advertised and carried out on weekdays and Saturdays

to entice prospective tenants to inspect properties becoming available to rent.

Making a property easily accessible to view, leads to a suitable tenant being

found sooner and can greatly reduce the vacancy period. Denovans also conduct

inspections ‘By Appointment’ should a prospective tenant wish to view your

property at any time.

A Superior Management Service

PROPERTY INSPECTIONS – PROPERTY

MANAGER + SPECIALIST INSPECTIONS

OFFICER

Physical Inspections are carried out on your property

every 17 weeks. The Major benefit with Denovans

is that on most occasions two people conduct

the inspection – Your Property Manager and the

Specialist Inspections Officer.

COMPREHENSIVE PROPERTY

INSPECTION REPORTS

Denovans tailor made report includes photos of

your property, details of the tenants performance

and your property manager’s thoughts and

recommendations including a market rent review.

The comprehensive report is completed and

delivered to your email address the same day as the

inspection. Any maintenance found on site is logged

on to our system immediately and your instructions

are sought.

QUALITY TRADESPEOPLE

Good quality and reliable tradespeople are difficult

to find. Denovans have a panel of well qualified and

competitively priced tradespeople that are available

at any time.

During the Tenancy

Bruce Barrie – Specialist Inspections Officer

A Superior Management Service

A disciplined policy on rent payments is essential. Rent MUST be paid on time.

Denovans have developed a streamlined system to ensure we constantly

maintain a tight rein on rent arrears. Firstly, at the commencement of the tenancy

the importance of paying rent on time, all the time is highlighted to the tenant. A

multitude of payment options are made available to tenants to give them greater

flexibility and scope to make their payments on time.

All of our tenants rent is made to fall due on a Monday. In the event a tenant does

not pay on time they are reminded on Tuesday. At this time they are also warned of

the consequences of paying late. From this point, the earliest opportunity to issue

a Notice to Remedy Breach under the law is the following Tuesday. Should they

have not paid by the following Tuesday not only is the tenant issued the Notice to

Remedy Breach notice, you are also notified.

The next phase of the process, if they were not to respond adequately to the Notice

to Remedy Breach is to issue a Notice to Leave. Thankfully due to our strict tenant

selection guidelines, this is not a frequent occurrence.

Rent Arrears Control

Denovans are proud to have a number of team members who have been with the

agency for many years. They include from left to right above:

Sheridan Langan-Shaw – Senior Property Manager – Commenced with

Denovans in 2006

Nicole Ryle – Trust Account Manager – Commenced with Denovans in 2000

Kerrie Prince – Property Consultant – Commenced with Denovans in 1993

Isabel Tamayo – Property Consultant – Commenced with Denovans in 2006

Team members not pictured above with over 5 years with Denovans include:

Michael Mills – Sales Manager – Commenced with Denovans in 2002

Bruce Barrie – Specialist Inspections Officer – Commenced with Denovans in 1999

Judy Harrison – Rental Inspection Officer – Commenced with Denovans in 1996

Jackie Denovan – Client and Quality Control Manager – Commenced with

Denovans in 1994

Lance Denovan – Principal – Commenced with Denovans in 1984

Team Members with Over 5 Years at Denovans

A Superior Management Service

Denovans provide you with a set schedule of payment dates for rental funds to

be electronically transferred to an account/s of your choice. A variety of payment

methods are available including Fortnightly (every second Friday), Monthly (Start

of the Month or Mid-Month). If required special one off payments can be made at

your request.

QUEENSLAND CIVIL ADMINISTRATIVE TRIBUNAL

QCAT hearings are required in certain circumstances whereby a dispute exists

pertaining to the tenancy. Denovans success rate at past hearings has been

excellent as a result of being able to produce thorough documentation, including

Entry Condition Reports and DVD Entry Condition Reports. The use of DVD Entry

Condition Reports has significantly reduced the number of hearings Denovans

could otherwise have been required to attend.

RENTS REVIEWED REGULARLY

To maximise the return on your investment, regular rent review assessments

are carried out and the rent is increased in line with market conditions and your

instructions.

SALES APPRAISALS

Denovans can provide an obligation free sales appraisal for your property so that

you can keep abreast of market conditions and the current value of your property.

Payments and Statements

Other Services

OVER 150 YEARS COMBINED INDUSTRY EXPERIENCE

Experience is invaluable in all walks of life and Real Estate is no exception. Lance

and Jackie Denovan and their skilled team of 15, have a wealth of Real Estate

knowledge accumulated over many years that is unrivalled by other agencies.

STABILITY

Many agencies change ownership and staff frequently. The Denovan family has

owned and managed the business since establishment in 1962, providing a stable

business relationship that clients can rely on.

REPUTATION

Denovans has forged a formidable reputation trading for over 50 years, offering

a refreshing alternative for clients. Denovans has always focused on delivering a

loyal, personal and professional service, whilst having a commitment to embrace

new technologies and methods to enhance the business operation.

OWNER PARTICIPATION IN BUSINESS

– THIRD GENERATION

Denovans has always proudly traded as an

independent agency. Trading as Lew Denovan

Real Estate in 1962 when the business was run by

Lew and Estelle Denovan. Today trading as

Denovans Real Estate run by Lance and

Jackie Denovan and their eldest son,

Haydn.

Service Only Denovans Can Offer

Haydn Denovan

A Superior Management Service

IT’S EASY! DENOVANS DOES IT ALL

If your property is currently managed by another agent and you wish to utilise

Denovans services then all that is required is a written authority which Denovans

can supply. Denovans will take care of all matters required to ensure a smooth and

easy transfer of agents. Your Property Manager will visit the property shortly after

the agent transfer date to introduce themselves to the Tenants and inspect the

property. All matters pertaining to the Tenancy and the property will be addressed

and a written Inspection Report will be provided.

WHY NOT RECEIVE EXCELLENT SERVICE?

Property is a valuable asset and you deserve the best management service.

There is no need to wait for a change in tenancy before changing managing agents.

Any tenancy agreement that is current is not affected by a change of managing

agent.

DENOVANS SERVICE GUARANTEE

At Denovans we are very proud of our reputation. Past clients continue to provide

references which confirm the quality of our services.

Our commitment to you is such that we offer a unique guarantee of service. No ifs,

no buts, no excuses… In the unlikely event that you have any matter relating to our

service that you consider needs to be attended to, all we ask is that you give us

48 hours to rectify the situation. After that time, if we don’t resolve the issue we

agree to cancel our agency’s agreement.

Changing to Denovans

Our agency is committed to operate with the highest level of integrity. We place our

Code of Ethics on public display which every employee of Denovans pledges to

uphold. This enables us to deliver services to you, the property consumer above the

minimum standards required by legislation and professional association regulations.

ACT IN THE CLIENTS BEST INTERESTS

We will always be fair to all parties and shall at all times act in the best interests of

the party with whom we have an agency agreement; our client.

RETAIN CONFIDENTIALITY

We shall at all times retain and respect the confidential and privileged nature of our

dealings with clients and the public at large.

DEFEND IN PUBLIC

We will always be prepared to defend our actions, services and activities in a

public discussion with local property consumers, the media, clients and the local

community at large.

COMPLY WITH LAWS

We shall at all times comply with all governing legislation.

COMPLY WITH PROFESSIONAL BODIES

We shall at all times comply with all by-laws, rules and regulations of all professional

bodies of which we are members.

COMPLY WITH BUSINESS’S POLICIES

We shall at all times comply with the policies, systems and procedures of our

agency.

REJECT UNCERTAINTY

We will not give any proposed action, service or activity the benefit of the doubt. If

we are uncertain as to whether it complies with our code of ethics, we will reject it.

Denovans Code of Ethics

A Superior Management Service

DENOVANS REAL ESTATE

630 Samford Road

MITCHELTON QLD 4053

Phone 07 3355 6233

Fax 07 3355 1470

Email reception@denovans.com

Office hours Monday to Friday

8.30am to 5.00pm

Saturday

8.00am to 4.00pm

www.denovans.com

Contact Details