Landing the Deal

Through Client Services & Partnerships

2013 Economic Development

Summit, Nov 22, 2013 Planning & Development

2007 North Grenville

Economic Development Strategy

“That the Municipality take appropriate

actions to become more client-focussed

and supportive of local businesses and

economic development”.

Planning & Development

Elements of Being Investment Ready

• Develop promotional/marketing material that

concentrates on tag line and themes

• Tell your story – 5 Reasons to Invest in North

Grenville

• Have friendly, skill people greet investors &

deliver services to speed up approvals, solve

problems and get investment in the ground

• Look after the home fires – don’t forget existing

businesses

• Focus on building relationships and partnerships

Planning & Development

Marketing & Promotion Material

Planning & Development

Tell the Story

Friendly Client Services

NG Development Review Team Municipal Planning, Engineering, Public Works, Economic

Development, Recreation, Building Inspector, Fire, OPP

Rideau Valley/South Nation Conservation Authority Planners,

Health Unit Inspector

United Counties of Leeds and Grenville Director of Planning,

MMAH (on OPAs)

Preconsultation prior to Approval Process – comprehensive issue identification

Review and recommendations throughout Approval Process

Client Friendly

Timely Decisions

Planning & Development

The DRT has positioned NG as an active partner in the

growth and development and a preferred place to do business

Support Existing Business

80% of all new

jobs from existing

businesses

Creates

ambassadors –

testimonials from

existing the most

powerful tool

Planning & Development

Municipal Culture

• Focus on building relationships and

partnerships – not regulators

• Must have commitment from Council and

Senior Staff to create environment – move

beyond words to actions

• Client Service modal creates environment of

“partnership” – helps solve problems,

streamlines approvals, decrease investment

risk, creates competitive advantage

Planning & Development

THANK YOU!!

Planning & Development