laporan tahunan 2009 jabatan perkhidmatan awam
TRANSCRIPT
P eneraju TransformasiDriving Transformation
2009
Muka depan memaparkan wajah-wajah pegawai pengurusan kanan jabatan ini, dulu dan kini. Di bahagian
atas, disenaraikan wajah tokoh-tokoh yang pernah berkhidmat di JPA sebagai Ketua Pengarah Perkhidmatan Awam
(KPPA), Timbalan Ketua Pengarah Perkhidmatan Awam (TKPPA) dan Pengarah-Pengarah Bahagian. Mereka telah
merintis, membuka laluan dan membawa JPA menjadi sebuah agensi yang gah dan dihormati. Di bahagian bawah
pula, dipaparkan wajah Timbalan-Timbalan Pengarah masa kini yang merupakan pewaris dan pemegang amanah untuk
terus memandu Jabatan ini sebagai Peneraju Transformasi dan kekal relevan menjaguhi pengurusan modal insan hingga
ke persada antarabangsa.
The front cover displays the photos of former and present officers of the PSD senior management. The upper portion
displays photos of directors-general of the PSD and division directors. They have been trailblazers who have transformed
the PSD into a respected and well-known agency. The lower portion of the front cover pictures present deputy directors.
They represent the second-tier of leadership to whom the baton will be passed to steer the PSD in driving transformation
while spearheading human resource management to global pre-eminence.
P eneraju TransformasiDriving Transformation
2009
1. Tan Sri Ahmad Haji Husin 2. YM Tunku Tan Sri Mohamed Ibni Tunku Besar Burhanuddin 3. Tan Sri Abdul Kadir Shamsuddin 4. Tun Syed Zahiruddin Syed Hassan
5. Tan Sri Dato‟ Sri Abdullah Ayub 6. Tun Abdullah Mohd. Salleh 7. Tan Sri Abdul Aziz Zakaria 8. Tan Sri Dato‟ Hashim Aman 9. Tan Sri Osman S. Cassim 10. Tan
Sri Datuk Rozhan Kuntom 11. Tan Sri Dato‟ Alwi Jantan 12. Tan Sri Dato‟ Mahmud Taib 13. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad 14. Tan Sri Samsudin Osman
15. Tan Sri Jamaluddin Hj. Ahmad Damanhuri 16. Sheikh Hussein Sheikh Mohamed
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
17. Abdul Aziz Zakaria 18. Paul Ratchaga 19. Hashim Aman 20. Abdul Aziz Mohamed 21. Abdul Rahman Pilus 22. Datuk Haji Rozhan Kuntom 23. Nik Ahmad Haji
Nik Hassan 24. Elyas Omar 25. Dato‟ Ahmad Sarji Abdul Hamid 26. Dato‟ Wan Mansor Wan Abdullah 27. Dato‟ Abdul Malek Abdul Aziz 28. Dato‟ Dr. Mohd
Shaari Ahmad Jabar 29. Abdul Halim Abdul Salam 30. Dato‟ Kamaruzzaman Shariff 31. Dato‟ Mohd. Ali Hassan 32. Datuk Dr. Muhammad Rais Abdul Karim
16
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32
33 34 35 36 37 38 39 40 41 42 43 44 45
33. Datuk Wira Mohd Zam Abdul Wahab 34. Dato‟ Hj. Khalil Hussain 35. Dato‟ Abdul Wahab Adam 36. Abdul Malek Hamzah 37. Dato‟ Zakaria Mohd Taib 38.
Datuk Habibah Ahmad Termizi 39. Dato‟ Hj. Abdul Wahab Mulajat 40. Dato‟ Ahmad Said 41. Dato‟ Zaharah Shaari 42. Dato‟ Mokhtar Abdullah 43. Dato‟ Dr.
Mohd Yahya Nordin 44. Datuk Normah Md. Yusof 45. Dato‟ Abdul Halim Abdul Hamid 46. Zaleha Ahamad Osman 47. Mohamad Hj. Abdul Majid 48. Dato‟ Hj.
Yaacob Hussin
46 47 48
49 50 51 52 53 54 55 56 57 58 59 60
49. Hashim Aman 50. Hashim Salleh 51. Ahmad Tajuddin Muhd Darus 52. Dato‟ Hassan @ Aziz Ibrahim 53. Dato‟ Sulaiman Hashim 54. Dato‟ Zainol Abidin Dato‟
Salleh 55. Dato‟ Zolkipli Abdul 56. Dato‟ Azmeer Rashid 57. Dato‟ Shafee Yahaya 58. Hashim Meon 59. Dato‟ Abdul Majid Hussein 60. Dato‟ Mohtar Abas 61.
Clement Hon @ Sulaiman Hon Abdullah 62. Datuk Ahmad Badri Mohamed Basir 63. Datuk Hassan @ Aziz Ibrahim 64. Dato‟ Hj. Hisham Alwee
61 62 63 64
65 66 67 68 69 70 71 72 73 74 75
65. Dato‟ Khalil Hassan 66. Dato‟ Kong How Kooi 67. Ng Peng Kong 68. Tey Boon Hwa @ Tee Boon Hwa 69. Siti Aisyah Abdullah 70. Toh Ah Bah 71. S. Veloo
72. Nik Musa Abdullah 73. Mohd Nor Abu Osman 74. Datuk Zahari Abd. Rashid 75. Wan Zahar Sheikh Abd. Rahman 76. Wan Awang Wan Yaacob 77. Ahmad
Hassan Osman 78. Dato‟ Nuraizah Abd. Hamid 79. Datuk Abd. Ghani Sulaiman 80. Dato‟ Mohsin Mohd Khir
81. Musa Talib 82. Dato‟ Abdul Hamid Hamat 83. Puan Sri Zaiton Mhad. Ali 84. Dato‟ Yap Kin Sian 85. Dr. P.Manogran 86. Dr. Haji Malek Shah Haji Mohamed
Yusoff 87. Thomas George 88. Anuar Abdul Latif 89. Kamaruddin Rani 90. Abdul Habib Mansur 91. Mohamad Zabri Min 92. Abdul Aziz Mohd Yusof 93. Abd
Halim Shah Abd Murad 94. Dr. Abdul Rahman Idris 95. Maridah Hj. Mohd Yusof 96. Dr. Zulkefli A. Hassan
76 77 78 79 80
81 82 83 84 85 86 87 88 89 90
97. Haji Lamien Sawiyo 98. Abdullah Sanusi Ahmad 99. Dr. Mazlan Ahmad 100. Dr. Johari Mat 101. Dr. Muhammad Rais Abdul Karim 102. Dr. Halim Shafie
103. Dato‟ Dr. Zulkarnain Awang 104. Abdul Jalil Khalid 105. Zaharah Ali 106. Sabri Omar 107. Dr. Mat Saad Baki 108. Mohd Arip Mahmod 109. Dahri @
Abdul Latif Ibrahim 110. Mohd Yasin Salleh
91 92 93 94 95 96
97 98 99 100 101 102 103 104 105 106 107 108 109 110
111. Mohd Tajuddin Don 112. Dato‟ Dr. Hj. Mohd Azhar
Hj. Yahaya 113. Datuk Farida Mohd. Ali 114. Dato‟
Dr. Mohammad Hamzah 115. Datuk Dr. John Antony
Xavier 116. Datuk Ab. Khalil Ab. Hamid
111 112 113 114 115 116 117
117. Dato‟ Ismail Alias 118. Kamaruddin Tahir 119.
Dato‟ Yeow Chin Keong 120. Dr. Aris Kasan 121. AmirAbdul Hamid 122. Basaruddin Sadali
Tan Sri Ismail Adam
123
123. Dato' Mat Aron Deraman 124. Raja Noor Zaedah Raja Ahmad 125. Jaya Gopan Ramasamy 126. Jalil Marzuki 127. Sadiah Abu Samah 128.
Datin Rosslina Ahmad Mokhtar 129. Norlian Abbas 130. Sohime Ahmad 131. Dr. Rose Lena Lazemi 132. Dato' Abu Bakar Othman 133. Dr. Alauddin
Sidal 134. Dr. Mazlan Harun 135. Dr. Noor Zari Hamat 136. Ruziati Mior Ahamad Ariffin 137. Ab Wahab Che Mat 138. Kamin Samadi
124 129125 126 127 128 132130 131
139. Abd.Rahim Ishak 140. Datin Munirah Abdullah Bajanuddin 141. Lim Eng Hock 142. Zohari Said 143. Abu Bakar Idris 144. Mohamad Pakarul Razy
Mohamad 145. Saraya Arbi 146. Khairulazli Othman 147. Dr. George Patrick 148. Datin Siti Hijer Hj Othman 149. Mohd Zamri Mat Zain 150.
Rospiagos Taha 151. Datin Rosnah Ismail 152. Mohamad Azhan Md Amir 153. Jafri Embok Tahal 154. Azhar Ahmad
133 138134 135 136 137
139 144140 141 142 143 147145 146 148 152149 150 151 153
158
154
155 156 157 161159 160
155. Nik Noraini Nik Ya 156. Md Radzi Hashim 157. Abdul Jamil Abdul Halim 158. Jamil Rakon 159. Hussain Yasin 160. Mansor Maizan
161. Mohd. Yusuf Chek Mat 162. Hairul Rashidan Md Rashid 163. Dr. Anesee Ibrahim 164. Hamdan Puteh 165. Mazlan Abdul Mutalib 166.
Makhzan Mahyuddin 167. Aminurrahim Mohamed 168. Shukri Hamat
162 163 167164 165 166 168
173169 170 171 172 176174 175 177
169. Nurulhuda Abdullah 170. Mohd Fauzi Md Isa 171. Kamaruzzaman Hassan 172.
Mohamad Sapri Ismail 173. Mariam Kadir 174. Mansor Man 175. Mohd Yusof Mohd
Siraj 176. Suhaimi Ali @ Ahmad 177. Siti Norlailasari Abdul Rahman
118 119 120 121 122
Isi KANDUNGAN
CONTENTS
01 - 27
28 - 32
49 - 56
33 - 48
57 - 67
Memantapkan Kapasiti Organisasi
Enhancing Organisation Capacity
Prestasi Keseluruhan
Overall Performance
Mengurus Pekerja Yang Berkualiti
Managing Quality Employees
Membangun Kompetensi Tenaga Kerja
Developing a Competent Workforce
Menetap Hala Tuju Strategik
Setting the Strategic Direction 85 - 89
90 - 106
140 - 150
68 - 84
107 - 139
Profil Korporat
Corporate Profile
Komunikasi Korporat
Corporate Communication
Jaringan Ilmu
Knowledge Network
Mengurus Prestasi, Pengiktirafan Dan Ganjaran
Managing Performance, Recognition and Rewards
Membentuk Budaya Kerja Berprestasi Tinggi
Shaping a High-Performance Work Culture
“…kerjasama para penjawat di dalam perkhidmatan
awam adalah salah satu pra-syarat bagi mencapai
kejayaan Program Transformasi Kerajaan. Tiada apa
pun akan berjaya dalam Kerajaan tanpa sokongan
dari perkhidmatan awam. Saya ingin berterima
kasih pada semua pekerja sektor awam atas
perkhidmatan mereka yang dedikasi dan usaha-
usaha yang berterusan untuk mempertingkatkan
perkhidmatan sehingga ke hari ini, dan saya
memohon sokongan penuh mereka dalam Program
Transformasi Kerajaan ini dan dalam gagasan
1Malaysia, Rakyat Didahulukan, Pencapaian
Diutamakan.”
Petikan buku “Pelan Hala Tuju
Program Transformasi Kerajaan”28 Januari 2010
“…working in partnership with the public service to
drive delivery is a pre-condition of success. Nothing in
government will happen without the support of the
public service. I applaud all our public servants for
their dedicated service and their continuous
improvement efforts to date and seek their full
support for this Government Transformation
Programme and 1Malaysia, People
First, Performance Now.”
From the book “Government Transformation
Programme The Roadmap”28th January 2010
KELUK NILAI BARU
NEW VALUE CURVE
KURANG
REDUCE
CIPTA
CREATE
TINGKAT
RAISE
HAPUS
ELIMINATE
Diubahsuai daripada Buku W. Chan Kim dan Renee Mauborgne “Strategi Samudera Biru”
Adapted from the “Blue Ocean Strategy” by W. Chan Kim and Renee Mauborgne
Membuat Perkara Yang Dilakukan
Oleh Orang Lain
(Menanda Aras)
Doing Things Others are Doing
(Benchmarking)
Membuat Penambahbaikan
(Kemajuan)
Doing Things Better (Improving)
Membuat Perkara Yang Tidak Dilakukan
Oleh Sesiapa
(Kelainan)
Doing Things No One is Doing
(Being Different)
Berhenti Membuat Sesuatu Perkara
(Pemansuhan)
Stop Doing Things (Abolish)
Membuat Perkara Yang Betul
(Keberkesanan)
Doing the Right Things
(Effectiveness)
Membuat Perkara Yang Tepat
(Kecekapan)
Doing Things Right
(Efficiency)
PEM
AC
U
DR
IVER
PEM
BO
LEH
UPA
YA
EN
ABLE
R
Peneraju
Perubahan
Driving
Change
Hala Tuju
Strategik SM
HR Strategic
Direction
Modal
Maklumat
Information
Capital
Modal
Organisasi
Organisational
Capital
Modal Insan
Human Capital
Kepimpinan
Leadership
“RAKYAT DIDAHULUKAN PENCAPAIAN DIUTAMAKAN”“PEOPLE FIRST PERFORMANCE NOW”
INPUT
INPUT
OUTPUTS
OUTPUTS
HASIL
OUTCOMES
IMPAK
IMPACT
PROSES (KRA)
PROCESS (KRA)
• Perancangan
Sumber Manusia
Human Resource
Planning
• Perancangan
Strategik
Pengurusan
Sumber Manusia
Human Resource
Management
Strategic
Planning
Pembangunan
Development
Pengurusan
Management
Keperkasaan
Keupayaan
Organisasi
Resilient
Organisational
Capability
Modal Insan yang
Berpengetahuan,
Berinovasi
dengan Peranggu
Minda
Kelas Pertama
Human Capital
that is
Knowledgeable,
Innovative and
with
First-Class Mindset
TERAS STRATEGIK
NEGARA
NATIONAL STRATEGIC
THRUST
Kapasiti, Ilmu
dan
Pemantapan
Inovasi
Capacity,
Knowledge and
Innovation
Enhancement
Pelaksanaan
Pemantapan
Kapasiti
Capacity
Enhancement
Implementation
• Responsif,
Relevan dan
Inovasi
Responsive,
Relevant and
Innovative
• Tadbir Urus
yang Baik
Good
Governance
• Perkhidmatan
Awam Bertaraf
Dunia
World–Class
Public Service
TR
AN
SFO
RM
ASI PER
KH
IDM
ATA
N A
WA
M
PU
BLI
C S
ER
VIC
E
TR
AN
SFO
RM
ATIO
N
Daya Saing
Negara
National
Competitiveness
• Pertumbuhan
Ekonomi
Economic Growth
• Pembangunan
Infrastruktur
Infrastructure
Development
• Kecekapan
Perniagaan
Business
Efficiency
• Kecekapan
Kerajaan
Government
Efficiency
Perancangan
Planning
Penyampaian
Perkhidmatan
Cemerlang
Excellent
Service Delivery
• Kepimpinan
Leadership
• Pengurusan
Kepelbagaian
Bakat
Talent Diversity
Management
• Skim Perkhidmatan
Service Scheme
• Struktur Organisasi
Organisational
Structures
• Sistem dan
Prosedur
Systems and
Procedure
• Teknologi
Technology
• Budaya Berprestasi
Tinggi
High Performance
Culture
TRANFORMASI MODAL INSAN, MEMAKMURKAN NEGARA
TRANSFORMING HUMAN CAPITAL, PROSPERING THE NATION
Setelah 75 tahun melaksanakan tanggungjawab sebagai
perancang, pembangun dan pengurus sumber manusia sektor awam, negara
telah menyaksikan peningkatan peranan JPA selari dengan amanah Kerajaan
supaya Jabatan ini bertindak sebagai peneraju perubahan perkhidmatan
awam demi peningkatan tahap kemajuan negara. Oleh itu, JPA secara
berterusan menambah baik dasar dan kaedah pengurusan sumber manusia
demi membentuk perkhidmatan awam yang berkeupayaan memberi
perkhidmatan berkualiti tinggi sambil menjadi majikan pilihan.
Sebagai peneraju perubahan perkhidmatan awam, JPA menetapkan hala tuju strategik pengurusan sumber
manusia sejajar dengan misi nasional. Bagi tahun 2009, JPA telah memulakan usaha mengeluarkan Pelan
Hala Tuju Strategik Pengurusan Sumber Manusia Perkhidmatan Awam sebagai rujukan kepada pengurus-
pengurus sumber manusia menjajarkan hala tuju organisasi dengan wawasan negara. JPA juga merupakan
agensi peneraju dalam menyelaras input bagi Teras Ke-5 di bawah Rancangan
Malaysia Ke-10 iaitu Mengukuhkan Keupayaan Institusi dan Pelaksanaan
Technical Working Group Ke-6 KRA Ke-4 iaitu Keupayaan dan Kompetensi
Sektor Awam.
After 75 years of discharging its responsibility as the public sector
human resource planner, developer and manager, 2009 further
witnessed the increase in the role of the PSD, in line with the trust
given to it by the Government to act as the leading agent of change
in the civil service to ensure the country‟s continued development. As
such, the PSD continuously improves the policy and method of human
resource management to develop a civil service that is able to
provide a high quality service as well as being the employer of
choice.
As the driving force of change in the public service, the
PSD sets its strategic direction for human resource
management in line with the national mission. In 2009,
the PSD initiated efforts to produce the Public Sector
Human Resource Management Strategic Direction as a
reference for the human resource managers to align their
organisational and HR direction in line with the country‟s vision.
As the lead agency of the 6th Technical Working Group under the 4th
KRA, namely, the Capability and Competency of the Public Sector, of
the 5th Thrust of the 10th Malaysia Plan, namely, Strengthening the
Institutional Capability and Implementation, the PSD coordinated the
development of the Human Resource Transformation Programme.
Perutusan KETUA PENGARAH PERKHIDMATAN AWAM
Foreword by the DIRECTOR-GENERAL OF PUBLIC SERVICE
i
Jabatan Perkhidmatan AwamPublic Service Department
Dalam usaha membangunkan budaya berprestasi tinggi, projek petunjuk prestasi utama (KPI) bagi Jawatan
Utama Sektor Awam (JUSA) telah dilaksanakan dengan satu pusingan lengkap. Ia bertujuan membolehkan
ketua-ketua setiausaha, ketua-ketua perkhidmatan dan ketua-ketua jabatan yang terpilih serta lapisan
kedua mereka memberi tumpuan sepenuhnya terhadap keberkesanan penyampaian perkhidmatan melalui
pengukuran pencapaian yang berorientasikan impak.
Dalam meningkatkan keupayaan organisasi selaras dengan misi nasional untuk mengukuhkan keupayaan
institusi, JPA memastikan perkhidmatan awam diperuntukkan dengan skim perkhidmatan yang relevan dari
segi syarat-syarat lantikan bagi menarik dan mengekalkan kemahiran serta meningkatkan kemajuan kerjaya
penjawat awam. Bagi memastikan agensi-agensi Kerajaan dapat beroperasi dengan lancar, JPA telah
mewujudkan sebanyak 18,621 jawatan baru dalam pelbagai sektor sepanjang tahun 2009 dan seramai
9,062 pegawai perkhidmatan gunasama telah diterima masuk untuk mengisi kekosongan jawatan pelbagai
gred dan skim perkhidmatan.
JPA secara berterusan menambahbaik laluan kerjaya penjawat awam dan antara inisiatif yang
diperkenalkan pada tahun 2009, ialah pelaksanaan kenaikan pangkat pegawai kumpulan sokongan yang
telah berkhidmat 15 tahun dan lebih. Melalui pelaksanaan dasar ini, seramai 25,530 penjawat awam telah
mendapat manfaatnya. Mulai tahun 2009 juga, JPA telah memperkenalkan pelaksanaan sistem kemasukan
pelbagai peringkat (multiple entry) dan program penempatan silang (cross-fertilisation) melibatkan
pegawai-pegawai sektor awam dan sektor swasta. Pelaksanaan program ini memberi fokus kepada tiga
bidang utama iaitu Pengurusan Sumber Manusia (PSM), Ekonomi dan Kewangan. Pelaksanaan program baru
ini mendapat liputan yang meluas dan positif dari pelbagai pihak.
In its effort to develop a high-performance culture, the PSD completed one full cycle of the key performance
indicators project (KPI) for the top echelon of the public sector. This project is aimed at enabling the
secretaries-general, heads of services and selected heads of department, together with their second-tier
management, to give full attention towards the effectiveness of their service delivery by using an impact-
oriented performance measurement.
In line with the national mission to strengthen institutional capacity, the PSD seeks to increase the
organisational capability by ensuring that the public service possesses relevant service schemes with
appropriate terms of appointment to attract and retain talent as well as to enhance civil servants‟ career
advancement. At the same time, the PSD is also responsible to ensure government agencies operate well and
are responsive to the needs of the public and challenges of the environment. Accordingly, in 2009, the PSD
created 18,621 new posts in various sectors and appointed 9,062 personnel to fill vacancies in various
grade and scheme of service.
The PSD also continuously improves the career path of public servants. One of the initiatives introduced in
2009 was the implementation of the promotion for support staff who have served for 15 years or more.
Some 25,530 officers have benefitted from this policy. As of 2009, the PSD has introduced a multiple-entry
system for entry into the public service. It has also introduced a public-private sector cross-fertilisation
programme. The implementation of the programme focuses on three main areas, namely, Human Resource
Management, Economics and Finance. The programme has received wide coverage and positive feedback
from various parties.
ii
Jabatan Perkhidmatan AwamPublic Service Department
Bagi meningkatkan produktiviti dan perkhidmatan kepada rakyat, Kerajaan memutuskan untuk menambah
bilangan hari bekerja bagi penjawat awam. Sehubungan itu, dasar baru kadar cuti rehat tahunan
kepada penjawat awam telah dikeluarkan. Pelbagai faedah dan imbuhan telah juga diperkenalkan
pada tahun 2009, antaranya ialah pembayaran Imbuhan Tetap Perumahan kepada pegawai
perkhidmatan awam yang disediakan kemudahan perumahan yang kurang sesuai di kawasan
pedalaman. Dasar ini diluluskan sebagai galakan kepada penjawat awam untuk berkhidmat di
pedalaman. Selain itu, Kerajaan juga telah meluluskan Bantuan Khas Kewangan sebanyak RM500 kepada
penjawat awam di bawah peringkat JUSA yang mana diterima baik oleh mereka.
Selain menjaga kebajikan penjawat awam, Kerajaan juga prihatin ke atas nasib para pesara dan
penerima pencen. Sehubungan itu, dasar-dasar baru pakej pasca perkhidmatan bagi menjaga kebajikan
pesara-pesara Kerajaan telah diluluskan. Antara inisiatif yang dikuatkuasakan pelaksanaannya mulai 1
Januari 2009 ialah pemberian ex-gratia terbitan sekaligus kepada ibu atau bapa anggota berpencen
yang meninggal dunia semasa dalam perkhidmatan tanpa meninggalkan balu/duda atau
anak, peningkatan maksimum cuti rehat dan cuti rehat khas yang boleh dikumpul untuk pemberian wang
tunai sebagai Gantian Cuti Rehat (GCR) kepada 150 hari dan tawaran opsyen Skim Pencen kepada
anggota yang masih berada di dalam Skim Kumpulan Wang Simpanan Pekerja. Sebagaimana penjawat
awam, Kerajaan telah memanjangkan bayaran Bantuan Khas Kewangan sebanyak RM500 kepada
pesara Kerajaan. Pada tahun 2009, JPA telah mengorak langkah baru melalui jalinan kerjasama dengan
GCH Retail (Malaysia) Sdn. Bhd. iaitu syarikat induk bagi gedung-gedung Cold Storage, Guardian dan
Giant bagi menyediakan peluang pekerjaan kepada pesara yang masih produktif. Selain itu, peluang
pekerjaan kepada pesara juga dibuka melalui JobsMalaysia.
To improve productivity and service to the public, the Government decided to increase number of working
days for civil servants. Therefore, a new policy on annual leave entitlement was introduced last year. Apart
from that, a raft of new benefits and incentives was approved in 2009, such as Housing Allowance to civil
servants in rural areas who have been provided with sub-standard housing. This policy is meant to
encourage more officers to serve in rural areas. The government also paid a Special Financial Assistance
of RM500 to all civil servants below the JUSA category and pensioners. This gesture was well-received by
them.
While taking care of the welfare of serving officers, the Government is also concerned about the
wellbeing of its pensioners. Among the initiatives that have been implemented as of 1st January 2009
were the lump sum payment of derivative ex-gratia to the mother or father of pensionable officers who
died in service without leaving any widow/widower/child, increase in the maximum accumulated annual
leave and special leave for cash payment in lieu of leave to 150 days and an option to join the
pensionable scheme for employees who had chosen the Employees Provident Fund Scheme. In 2009, the
PSD established a link with GCH RETAIL (Malaysia) Sdn Bhd, the parent company for various stores such as
Cold Storage, Guardian and Giant, to provide job opportunities to the pensioners who are still productive.
Apart from that, job opportunities for the pensioners are also offered through JobsMalaysia.
iii
Jabatan Perkhidmatan AwamPublic Service Department
JPA turut mengambil inisiatif membangunkan pemimpin yang berfikiran strategik dan mampu bertindak
dalam apa jua situasi. Kursus-kursus pembangunan kepimpinan telah diusahakan di INTAN dengan
kerjasama universiti-universiti terkemuka seperti Universiti Harvard. JPA juga terus menawarkan kursus-
kursus bagi meningkatkan kecekapan penjawat awam. Sebanyak 929 kursus telah dijalankan dan
dimanfaatkan oleh 30,441 penjawat awam. Selain latihan dalam bentuk konvensional, E-Pembelajaran
Sektor Awam (EPSA) juga diperkenalkan dan telah berjaya menarik 7,176 peserta.
Selain menyedia ruang latihan untuk penjawat awam tempatan, JPA juga menerima penjawat awam dari
luar negara melalui lawatan antarabangsa dan program khas. Bilangan permohonan oleh negara-negara
luar untuk menanda aras dan berdialog serta mempelajari pengalaman JPA dalam membangunkan
perkhidmatan awam juga semakin banyak diterima. Sebanyak 29 lawatan delegasi antarabangsa dan
lapan kursus Malaysian Technical Corporation Programme (MTCP) telah dianjurkan bagi mempelajari
pelaksanaan dasar-dasar perkhidmatan awam yang dilaksanakan di negara ini.
Sebagai agensi pusat yang dipertanggungjawabkan dengan PSM perkhidmatan awam, JPA sedar akan
kesan pembangunan modal insan terhadap kejayaan sesuatu negara. Dasar Latihan Sumber Manusia
Sektor Awam telah menetapkan setiap penjawat awam perlu mengikuti latihan sekurang-kurangnya tujuh
hari dalam setahun. Di JPA, dasar ini ditekankan sepenuhnya dan bagi tahun 2009, seramai 2,983 orang
warga JPA telah menjalani latihan purata sebanyak 11 hari. Di samping itu, bilangan tajaan JPA di dalam
dan luar negara terus ditingkatkan. Bagi tahun 2009, keseluruhan penerima tajaan JPA adalah seramai
49,934 berbanding tahun sebelumnya hanya 42,495 orang yang merangkumi Program Penajaan Luar
Negara (11,712 orang), Program Penajaan Dalam Negara (33,692 orang), Program
The PSD has taken the initiative to develop leaders who are strategic in their thinking and have the capacity
to act in any situation. Leadership development courses were conducted in INTAN with the cooperation of
eminent university such as the Harvard University. The PSD also continues to offer generic courses that can
improve the efficiency of the civil servants. In 2009, 929 courses were conducted in which 30,441 public
servants were trained. Apart from the conventional way of training, the Public Sector E-Learning (EPSA) was
also introduced where 7,176 government servants participated.
The number of applications from various countries to visit, interact as well as to learn from our experience in
developing the public service has also increased. Last year, the PSD received 29 international delegations.
The PSD also organised the Attachment Programme for Officers from the ASEAN countries to learn about
the implementation of public policies in this country. At the same time, 161 participants from developing
countries participated in eight Malaysian Technical Corporation Programme Course (MTCP) sponsored by
INTAN. In line with the Human Resource Public Sector Training Policy – which states that each civil servants
must attend at least seven days training per year - 2,983 PSD personnel had undergone an average of 11
days of training.
The PSD is aware of the importance of developing human capital in ensuring a nation‟s success. In tandem
with the Government policy to develop human capital, the number of PSD sponsorships locally and overseas
was increased. In 2009, the number of the PSD-sponsorship recipients was 49,934 compared 42,495 in the
previous year. This comprised the Overseas Sponsorship Programme (11,712), Local Sponsorship
Programme(33,692), Look East Policy Programme (1,922) and In-Service Programme (2,608). In 2009
Government continued to look after the welfare of the PSD-sponsored students. It increased the Cost of
Living Allowance for students in Italy and India by 290 percent and 373 percent respectively.
iv
Jabatan Perkhidmatan AwamPublic Service Department
Selain menjalankan urusan terasnya, JPA juga diiktiraf sebagai agensi yang berjaya menganjurkan majlis-
majlis utama negara. Sepanjang tahun 2009, JPA telah melaksanakan Majlis Amanat Perdana
Perkhidmatan Awam (MAPPA) IX dan MAPPA X, Pelancaran Sambutan Jubli Intan JPA, Sambutan Hari
Pekerja Sektor Awam 2009, Persidangan Perkhidmatan Awam Ke-14, Majlis Perhimpunan Y.A.B. Perdana
Menteri Bersama Pegawai Perkhidmatan Awam dan Majlis Perasmian Hari Terbuka Program Transformasi
Kerajaan (GTP). Kejayaan JPA menganjurkan majlis-majlis perdana dengan lancar membuktikan jabatan
ini berada dalam kelasnya tersendiri dan menjadi rujukan pelbagai pihak.
Kredibiliti JPA dalam memberikan penyampaian perkhidmatan terbaik kepada rakyat telah dibuktikan
melalui pengiktirafan pelbagai pihak dalam bentuk anugerah dan penghargaan. Tahun 2009 telah
menyaksikan JPA menerima Persijilan MS ISO 9001:2008 daripada SIRIM yang melambangkan
pematuhannya kepada piawaian kualiti global bagi Sistem Pengurusan Kualiti Penggubalan Dasar dan
Pengurusan Sumber Manusia Perkhidmatan Awam. JPA juga diiktiraf di peringkat antarabangsa
antaranya melalui Projek HRMIS yang disenarai pendek bagi United Nations Public Service Award
(UNPSA) serta Sistem POWER yang menerima Merit Award dalam Kategori Best E-Goverment
Application, Asia Pacific ICT Award (APICTA) 2009.
Apart from its core business, the PSD is also entrusted with organising the public service‟s main events. In
2009, the PSD organised the Public Service Premier Address (MAPPA) IX and MAPPA X, The PSD‟s
Diamond Jubilee Celebration, Public Sector Workers‟ Day Assembly 2009, 14th Public Service
Conference, Special Assembly of the Public Servants with the Prime Minister and the Government
Transformation Programme Open Day. The success of organising these prime events proves that this
department is in its own distinctive class and has become a source of reference to various parties.
The various recognitions in the form of awards and appreciation attest to the PSD‟s credibility in effective
service delivery. In 2009, the PSD was awarded the Certificate of MS ISO 9001:2008 by SIRIM. This
certificate symbolizes the Department‟s compliance with the global quality standard for the Quality
System in the Policy Making and Public Service Human Resource Management. Apart from the national-
level recognition, 2009 also witnessed the PSD being recognised as world-class in human resource
management. The HRMIS Project has been shortlisted for the United Nations Public Service Award
(UNPSA), while the POWER System received the Merit Award in the Best E-Government Application
Category at the Asia Pacific ICT Award (APICTA) 2009.
The PSD, through INTAN, also won the second place for Best-In-Class Category in the Government
Technology Awards Ceremony in 2009. This proves that INTAN is comparable to other overseas training
institutions. All these recognitions can be regarded as a testimony to the PSD‟s position as being world-class
and as the centre of international reference.
Dasar Pandang ke Timur (1,922 orang) dan Program Penajaan Dalam Perkhidmatan (2,608 orang).
Demi menjaga kebajikan pelajar tajaan JPA, Kerajaan telah meluluskan semakan semula Elaun Sara
Hidup bagi negara Itali dan India masing-masing sebanyak 290 peratus dan 373 peratus.
v
Jabatan Perkhidmatan AwamPublic Service Department
JPA melalui INTAN juga telah merangkul tempat kedua bagi Kategori Best-In-Class pada majlis Government
Technology Awards 2009. Kejayaan ini membuktikan INTAN adalah setanding dengan institusi latihan luar
negara. Kesemua pengiktirafan ini dianggap sebagai testimoni kepada kedudukan JPA yang diiktiraf
bertaraf dunia dan menjadi pusat rujukan antarabangsa.
Telah menjadi amalan di JPA, sebelum sesuatu dasar diputus dan dilaksanakan, kajian dan penyelidikan
yang menyeluruh perlu dijalankan. Sepanjang tahun 2009, sebanyak 31 kajian dalam bentuk kajian
kes, empirikal, “desktop” dan lain-lain telah dilaksanakan bagi memantap dan menambahbaik lagi dasar-
dasar PSM. JPA juga sebagai pusat rujukan utama PSM, sentiasa menerbitkan penulisan khas untuk dijadikan
panduan oleh pengurus sumber manusia sektor awam. Oleh itu, lebih 67 penerbitan dalam bentuk
buku, jurnal, buletin, buku coffeetable dan booklet telah dikeluarkan meliputi semua urusan teras JPA.
Bersempena sambutan Jubli Intan yang diraikan pada tahun ini, JPA juga telah menerbitkan penulisan khas
sebagai tanda sejarah iaitu naskhah coffeetable “Kuasa Tak Ketara, Pengaruh Tak Diheboh – Institusi KPPA”
dan “Meniti Sejarah Merintis Kejayaan – Menyusuri Jejak 75 Tahun JPA”.
Mengimbas kembali segala inisiatif yang telah dilaksanakan sepanjang tahun 2009, jelas JPA telah
menjalankan pelbagai penambahbaikan dan inovasi demi meningkatkan keupayaan modal insan
perkhidmatan awam dalam menangani cabaran perubahan persekitaran dan memenuhi tuntutan hari
mendatang. Usaha ini akan diteruskan pada tahun-tahun hadapan.
Pencapaian serta kejayaan yang telah dikecapi ini tidak mungkin dapat direalisasikan tanpa sokongan
padu dan semangat yang jitu seluruh warga JPA dalam merealisasikan harapan dan amanah yang
diberikan merupakan resepi terbaik bagi memantapkan lagi penyampaian perkhidmatan JPA kepada
pelanggan-pelanggannya. Usia 75 tahun telah berupaya mematangkan JPA dari segi pengalaman dan
keupayaan dalam menerajui perubahan dalam perkhidmatan awam negara. service.
It has become the practice in the PSD where, before a policy is decided and implemented, a comprehensive
study and research is carried out to ensure its suitability. During the year of 2009, 31 such studies were done
to improve the human resource management policies. As the main referral centre for HRM, the PSD
continuously issues special editions and write-up as a guide for the public sector human resource manager. In
2009, more than 67 publications in the form of books, journals, bulletins, coffeetable books and booklets
were released that covered the whole core business of the PSD. In conjunction with diamond jubilee, two
coffeetable “Power Unseen, Influence Inconspicuous – The Institution of the DG of Public Service” and
“Walking Through History, Pioneering Success – Retracing 75 Years of the PSD” was published.
All the initiatives that were implemented during 2009, clearly demonstrates that the PSD has kept faith with
the call by the Prime Minister to the public service to strive for continuous improvement and innovation for the
enhancement of the capacity of the public service human capital to meet the challenges of the ever-changing
environment and to fulfill future demands. This effort will be continued in the coming years.
These successes and achievements would not have been possible without the solid support and strong spirit of
each member of the PSD in realising the hope and the trust given to the Department to strengthen the PSD‟s
service delivery towards its clients. Reaching the golden age of 75 years has also made the PSD to become
matured based on its experience and capacity in driving change in the public service.
vi
Jabatan Perkhidmatan AwamPublic Service Department
Peneraju Transformasi PENJAWAT AWAM
Driving Transformation Among PUBLIC SERVANTS
“…untuk melakukan proses anjakan dan perubahan, kita memerlukan [penjawat awam] yang bukan sahaja
memahami realiti semasa tetapi mempunyai kemahuan dan berani membuat perubahan”
“…to trigger the transformation process, we require [public servants] who understand current reality and have
the passion and courage to change”
-Y.A.B. Perdana Menteri sempena Majlis Perdana Perkhidmatan Awam Ke-X, 28 April 2009-
-Rt. Hon. Prime Minister at the 10th session of the Prime Minister‟s Address to the Public Service on 28th April 2009-
Satu daripada hakikat zaman adalah melalui liku-liku
perubahan. Untuk maju manusia perlu sentiasa berada di
hadapan keluk perubahan manakala untuk kekal di
hadapan manusia perlu menerajui perubahan. Dalam
mengharungi perubahan semasa ini, JPA akan sentiasa
memainkan peranannya menerajui perubahan
perkhidmatan awam. Oleh itu setiap warga JPA perlu
membuktikan kerelevanan mereka kepada rakyat dengan
mentransformasikan peranan sesuai dengan tuntutan
semasa. Melalui kaedah ini, barulah penjawat awam akan
diiktiraf sebagai pemelihara kepentingan awam.
Yang jelas, Perkhidmatan Awam Malaysia telah
memainkan peranan yang proaktif dalam proses
transformasi Negara dari sebuah negara pertanian
kepada negara perindustrian. Perubahan ini sudah
pastinya dibawa oleh penjawat awam itu sendiri ekoran
dari tuntutan semasa melalui proses globalisasi, ledakan
maklumat dan peningkatan taraf sosio ekonomi rakyat.
Penjawat awam perlu melakukan penambahbaikan
kepada lebih banyak transformasi dalam sektor awam
yang telah dimulakan sejak lama dahulu. Setiap warga
JPA adalah bertanggungjawab untuk melaksanakan tugas
yang diamanahkan dengan bersungguh-
sungguh, cekap, berdedikasi dan berkesan.
Untuk menjadi peneraju transformasi penjawat awam, JPA
berpegang kepada enam teras strategik pengurusan
sumber manusia yang memandu organisasi ini ke arah
kecemerlangan dan keunggulan. Enam teras strategik
tersebut adalah:
One of the facts of life is going through changes. To
advance, people must always be in front of the change
curve while to remain there, they need to lead the change.
To meet this current change, the PSD must always play its
role in leading the civil service. Therefore, every public
servant, especially in the PSD, should prove their relevance
to the people by transforming their role according to the
current demand. Through this transformation, public servants
will be recognised as the custodian of public interests.
It is clear that the Malaysian Public Service has played a
proactive role in the transformation process from an
agricultural country to an industrial nation. These changes
have been brought about by public servants themselves
following current demands brought on through the process
of globalisation, explosion in information and increase in
the socio-economic standard of the people. So, public
servants will have to undertake continuous improvement so
that there is a continuity with the huge transformation that
the public service had initiated in the past. Each public
servant in the PSD is responsible for performing their duties
that have been entrusted to them with efficiency and
dedication.
To drive transformation among public servants, the PSD has
to uphold six strategic thrusts of the human resource
management that drive this organisation to the excellence.
The six strategic thrusts are:
vii
Jabatan Perkhidmatan AwamPublic Service Department
Peneraju Transformasi PENJAWAT AWAM
• Menetap hala tuju strategik;
• Memantapkan kapasiti organisasi;
• Mengurus pekerja berkualiti;
• Membangun kompetensi tenaga kerja;
• Mengurus prestasi, pengiktirafan dan ganjaran; dan
• Membentuk budaya kerja berprestasi tinggi.
Berlandaskan enam teras strategik ini dan didokongi
dengan tema „Peneraju Transformasi Penjawat
Awam‟, Laporan Tahunan ini memaparkan pencapaian
serta prestasi JPA sepanjang tahun 2009 sebagai satu
bukti dalam menjunjung amanah yang telah
dipertanggungjawabkan. Sebagai peneraju kepada
perubahan perkhidmatan awam, warga JPA dituntut
mengamalkan nilai-nilai amanah, benar, bijaksana
adil, telus dan bersyukur. Keutuhan dan kekukuhan JPA
sangat bergantung kepada etika kerja semua penjawat di
dalamnya. Justeru itu, adalah menjadi tanggungjawab
warga JPA untuk memastikan setiap urusan dan tindakan
yang diambil perlu berpandukan kepada nilai-nilai
kebenaran, keikhlasan serta kesaksamaan kepada semua
pihak. Ciri-ciri tersebut merupakan teras kepada usaha
untuk menjayakan agenda transformasi.
Sesungguhnya, warga JPA mempunyai peranan untuk
menyumbang ke arah kejayaan transformasi yang
dirancang dan dilaksanakan. Untuk menjayakan
transformasi tersebut, pendekatan terbaik adalah dengan
melakukan transformasi dalam diri sendiri dan di JPA
terlebih dahulu sebelum meyakinkan agensi-agensi sektor
awam lain melakukan transformasi. Dalam erti kata
lain, JPA seharusnya menjadi contoh dalam melaksanakan
setiap agenda transformasi yang dirancang dan
disarankan. JPA tidak mahu dikatakan seperti „ketam yang
menyuruh anaknya berjalan lurus‟.
• Setting the strategic direction;
• Enhancing organisation capacity;
• Managing quality employees;
• Developing a competent workforce;
• Managing performance, recognition and rewards;
and
• Shaping a high-performance work culture.
Based on this six strategic thrusts and supported by the
theme „Driving Transformation among Public
Servants‟, this Annual Report will document the
achievements and performance of the PSD throughout
2009 as a testimonial to its upholding the trust reposed
in it. As a driver of change in the public service, public
servants in the PSD are required to put into practice the
values of trust, truth, wisdom, fairness, transparency and
gratitude. The strength and integrity of the PSD are
much dependent on the work ethics of its personnel.
Hence, it becomes the responsibility of the PSD personnel
to ensure that every action taken is guided by the values
of truth, sincerity and equity. These features represent
the central platform to achieve the transformation
agenda.
Indeed, the PSD public servants have an important
contribution to make towards the transformation. To
ensure the success of the transformation, the best
approach is by transforming oneself first before
convincing others to follow suit. In other words, the PSD
must be the example in the implementation of the
transformation. The PSD must walk the talk.
Driving Transformation Among PUBLIC SERVANTS
viii
Jabatan Perkhidmatan AwamPublic Service Department
Prestasi KESELURUHAN
OVERALL Performance
12 Prestasi Kewangan
Financial Performance
13 Perjawatan dan
Personel
Establishment and Personnel
14 Kebitaraan
Accolades
17 Sambutan Jubli Intan
Diamond Jubilee
02 Analisis Prestasi Balanced
Scorecard
Balanced Scorecard
Performance Analysis
04 Analisis Prestasi Sasaran
Kerja Tahunan 2009
2009 Annual Work Targets
Achievement Analysis
05 Sorotan Pencapaian
Utama 2009
2009 Achievement Highlights
JPA sentiasa menjadi pusat rujukan antarabangsa berikutan kecemerlangannya dalam pengurusan sumber manusia
PSD is a centre of international reference given its excellence in human resource management
Prestasi JPA dilapor berdasarkan Analisis
Balanced Scorecard dan Sasaran Kerja
Tahunan di samping Prestasi Kewangan
serta Perjawatan dan Personel.
Pencapaian utama JPA dipaparkan dalam
ruangan khas Sorotan 2009.
The PSD‟s achievement is reported based
on the Balanced Scorecard Analysis and
Annual Work Target Analysis together
with Financial Performance and
Establishment and Personnel Reports. The
highlight of the main achievements are
posted in a special space in this report.
1
Jabatan Perkhidmatan AwamPublic Service Department
Mulai Januari 2005, JPA telah mengguna pakai Balanced
Scorecard (BSC) sebagai satu lagi sistem pemantauan
pelaksanaan strategi dan pengurusan prestasi organisasi.
Selaras dengan Pekeliling Kemajuan Pentadbiran Awam
Bilangan 2 Tahun 2005, sebanyak 35 petunjuk prestasi utama
(KPI) yang dikelompokkan dalam empat perspektif telah
dibangunkan. Butiran adalah seperti yang ditunjukkan di
bawah:
Beginning January 2005, the PSD introduced the
Balanced Scorecard (BSC) as an additional system of
monitoring and evaluation of organisational
performance. A total of 35 key performance indicators
(KPIs) clustered under four perspectives were developed
in accordance with the guidelines provided by the
Development Administration Circular No. 2 of 2005.
Details are as below:
PRESTASI BSC JPA
PSD BSC PERFORMANCE
STAKEHOLDER/PELANGGAN
STAKEHOLDER/CLIENT
a. Memenuhi ekspektasi stakeholder/pelanggan
Fulfilling stakeholder/client expectations
b. Memperkasa organisasi beretika
Enhancing organisational ethics
c. Mengeratkan hubungan majikan – pekerja
Strengthening employer-employee relationship
PROSES DALAMAN
INTERNAL PROCESS
PENGURUSAN SUMBER DAN KEWANGAN
RESOURCE AND FINANCIAL
MANAGEMENT
a. Menguruskan perbelanjaan berhemah
Prudent financial management
b. Mengoptimumkan penggunaan sumber
Optimisation of resource utilisation
PEMBELAJARAN DAN PEMBANGUNAN
LEARNING AND DEVELOPMENT
Perspektif Pengukuran Prestasi BSC
BSC Performance Measurement Perspectives
Analisis Prestasi BALANCED SCORECARD
BALANCED SCORECARD Performance Analysis
a. Meningkatkan kualiti proses kerja
Increasing the quality of work processes
b. Memperkemas pengurusan data
Strengthening the data management
c. Meningkatkan jalinan komunikasi
Increasing communication networks
a. Membangunkan tenaga kerja yang kompeten dan
bermotivasi
Developing a competent and motivated workforce
b. Mewujudkan persekitaran kerja yang kondusif
Creating a conducive working environment
c. Memastikan sumber tenaga yang optimum
Ensuring an optimum workforce
2
Jabatan Perkhidmatan AwamPublic Service Department
Prestasi JPA secara keseluruhannya bagi tahun 2009 adalah
pada tahap menepati sasaran iaitu pada nilai indeks 7.38.
Prestasi BSC JPA merupakan integrasi pencapaian KPI-KPI
yang terdapat dalam empat perspektif iaitu Stakeholder /
pelanggan (7.05), Proses Dalaman (9.30), Pengurusan Sumber
dan Kewangan (5.03) dan Pembelajaran dan Pembangunan
(8.13). Prestasi ini menunjukkan peningkatan 0.8% (0.06 mata)
berbanding tahun 2008 (7.32 mata).
For the overall performance of 2009, the PSD has
achieved its target at the value index score of 7.38. The
BSC performance was the integration of achievement of
the KPIs of four perspectives namely Stakeholder/Client
(7.05), Internal Processes (9.30), Resources and Financial
Management (5.03) and Learning and Growth (8.13).
This performance has increased 0.8% (0.06 points) as
compared to the year of 2008 (7.32 points).
Perspektif
Perspective
Separuh Penggal Pertama
First Half-Term
Separuh Penggal Kedua
Second Half-Term
Keseluruhan
Overall
Stakeholder/Pelanggan
Stakeholder/Client7.99 6.11 7.05
Proses Dalaman
Internal Process8.62 9.98 9.30
Pengurusan Sumber dan Kewangan
Resources and Financial Management5.07 4.99 5.03
Pembelajaran dan Pembangunan
Learning and Growth7.78 8.48 8.13
Keseluruhan | Overall 7.36 7.39 7.38
Peta Strategi BSC JPA
PSD‟s BSC Strategy Map
Prestasi BSC 2009
2009 BSC Performance
Perspektif Pengurusan Sumber dan Kewangan mencatatkan
prestasi sederhana. Ia adalah kesan dari perbelanjaan
yang berlaku di luar jangkaan seperti pembayaran
„Bantuan Khas Kewangan‟ kepada semua pegawai
termasuk pesara. Butiran skor mengikut setiap satu
perspektif dan Peta Strategi BSC JPA adalah seperti
berikut:
The Resource and Financial Management has recorded an
average performance due to the unexpected spending such
as „Special Financial Contribution‟ to all public servants
including the pensioners. A detailed score according to
each perspective and the BSC‟s Strategic Map are as
follow:
3
Jabatan Perkhidmatan AwamPublic Service Department
STA
KEH
OLD
ER
/
PELA
NG
GA
N
SU
MB
ER
/
KEW
AN
GA
N
PR
OSES
DA
LAM
AN
PEM
BELA
JAR
AN
/
PEM
BA
NG
UN
AN
Memperkasa Organisasi
Beretika
Mengeratkan Hubungan
Majikan - Pekerja
Meningkatkan Kualiti
Proses Kerja
Memperkemaskan
Pengurusan Data
Meningkatkan Jalinan
Komunikasi
Menguruskan Perbelanjaan
Berhemah
Mengoptimumkan
Penggunaan Sumber
Memastikan Sumber
Tenaga Yang Mencukupi
Membangunkan Tenaga
Kerja Yang Kompeten dan
Bermotivasi
Mewujudkan Persekitaran
Kerja Yang Kondusif
Memenuhi Ekspektasi
Pelanggan / Stakeholder
Prestasi pencapaian keseluruhan JPA mengikut Program bagi
tahun 2009 adalah pada skor 96 peratus iaitu pada tahap
cemerlang. Ini adalah berdasarkan kepada pencapaian
projek yang dirancang bagi ketiga-tiga program di bawah
JPA iaitu Program Perancangan Sumber Manusia
(PPSM), Program Pembangunan Sumber Manusia (PBSM) dan
Program Operasi Sumber Manusia (POSM) serta Unit Audit
Dalam (UAD).
Bagi PPSM, pencapaian 95 peratus ditunjukkan melalui
pelaksanaan projek-projek yang dirancang iaitu
penyelidikan dan perancangan, penyelarasan korporat dan
komunikasi korporat. Manakala bagi PBSM, tahap
pencapaian yang direkodkan adalah 100 peratus meliputi
projek pembangunan organisasi dan
penskiman, perkhidmatan dan pembangunan
kerjaya, pembangunan modal insan, saraan dan
perhubungan majikan-pekerja. Sementara bagi POSM pula
merekodkan pencapaian 94 peratus melibatkan projek yang
dilaksanakan bagi pengukuhan kapasiti perkhidmatan
awam, memperkasakan pelanggan dan menjauharikan
warga JPA melalui penggubalan dasar, pengurusan kursus
dan latihan, pemantapan sistem penyampaian perkhidmatan
dan peningkatan keupayaan modal insan.
Dalam memastikan integriti dan akauntabiliti serta
memantapkan tadbir urus kakitangan JPA, UAD telah
mengadakan 95 peratus projek pengauditan yang
dirancang iaitu auditan pengurusan kewangan, prestasi/
khas, susulan dan kajian.
The PSD scored 96 percent in its overall programme
performance for 2009 which was at the excellent level. This
score is based on the planned-projects achievement for its
three programmes, namely, Human Resource Planning
Programme (HRPP), Human Resource Development
Programme (HRDP) and Human Resource Operations
Programme (HROP) and the Internal Audit Unit (IAU).
For the HRPP, the 95 percent achievement was gained
through the implementation of all its planned projects on
research and planning, corporate coordination and
corporate communications. The HRDP scored 100 percent
through the implementation of organisational
development, schemes of service, service and career
development, human capital development, remuneration and
employer-employee relations projects. The HROP meanwhile
recorded a score of 94 percent involving projects that were
implemented for public service capacity enhancement and
smartening of the PSD workforce through policy
formulation, courses and training management, enhancement
of the service delivery system and human capital capacity
enhancement.
To ensure integrity and accountability in addition to
strengthening the governance of the PSD workforce, the IAU
implemented 95 percent of its planned audit projects
involving financial management audit, performance, follow-
up and research.
Pencapaian Mengikut Program bagi Tahun 2009
Achievement According to Programmes for 2009
346
2,464
2,927
21
330
2,464
2,749
20
0 1000 2000 3000 4000
PPSM
PBSM
POSM
UAD
5,7585,553
205
96%
95%
94%
100%
95%
JPA
PROGRAMProgramme
Pencapaian Keseluruhan bagi Tahun 2009
Overall Achievement for 2009
Sasaran
Target
Siap
Completed
Siap
Completed
Sasaran
Target
4%
Belum
Not Completed
HRPP
HRDP
HROP
Analisis Prestasi SASARAN KERJA TAHUNAN 2009
2009 ANNUAL WORK-TARGETS Achievement Analysis
IAU
4
Jabatan Perkhidmatan AwamPublic Service Department
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
Organisational Development Division
To ensure that the public service is equipped with schemes of
service and organisational structures that are
relevant, flexible and current, the PSD :
• Created 18,621 new posts in various sectors
• Created the scheme of service for Penghulu grade
NP27, NP32, NP36, NP40
• Upgraded the terms of appointment from SPM to
diploma level for the scheme of service of Assistant Land
Officer grade NT27, NT32, NT36
• Carried out eight establishment studies, produced
establishment model and establishment guide
• Strengthened personnel and streamlined the functions of
27 ministries to 25 ministries
• Recommended the establishment of the Delivery and
Performance Management Unit (PEMANDU) in the Prime
Minister's Department (JPM), Judicial Appointments
Commission, Witness Protection Unit and the Office of
the Permanent Representative of Malaysia to ASEAN in
Jakarta
• Approving State Secretariat Office Model, Local
Authority Structure Model and Land District Office Model
• Approving the Food Preparation Officer service scheme
and improving the Cook Service Scheme
• Approving the Marine Assistant service scheme
Bahagian Pembangunan Organisasi
Bagi memastikan perkhidmatan awam mempunyai skim
perkhidmatan dan struktur organisasi yang relevan, fleksibel
dan memenuhi keperluan semasa, JPA telah:
• Mewujudkan 18,621 jawatan baru dalam pelbagai sektor
• Mewujudkan skim perkhidmatan Penghulu gred
NP27, NP32, NP36, NP40
• Menaik taraf syarat lantikan dari SPM ke peringkat
diploma bagi skim perkhidmatan Penolong Pegawai Tanah
gred NT27, NT32, NT36
• Menjalankan lapan kajian perjawatan, mengeluarkan
model dan panduan perjawatan
• Mengukuhkan perjawatan dan mengagihkan fungsi 27 buah
kementerian kepada 25 buah kementerian
• Memperakukan penubuhan Unit Penyampaian dan Prestasi
Pengurusan (PEMANDU) di Jabatan Perdana Menteri
(JPM), Suruhanjaya Pelantikan Kehakiman serta Unit
Perlindungan Saksi dan Pejabat Wakil Tetap Malaysia ke
ASEAN di Jakarta
• Menambah baik Model Pejabat Setiausaha Kerajaan
Negeri, Model Struktur Pihak Berkuasa Tempatan dan
Model Pejabat Daerah dan Tanah
• Meluluskan skim perkhidmatan Pegawai Penyediaan
Makanan dan menambahbaik skim perkhidmatan Tukang
Masak
• Meluluskan skim perkhidmatan Pembantu Laut
Bahagian Pembangunan Modal Insan
Sebagai bukti komitmen padu JPA dalam melahirkan modal
insan yang terbaik bagi menerajui pembangunan negara, JPA
telah:
• Menawarkan penajaan biasiswa kepada 2,000 pelajar
(PILN), 10,000 pelajar (PIDN), 12 orang pelajar di bawah
Program Biasiswa Yang di-Pertuan Agong, 328 pelajar di
bawah Program Pandang Ke Timur dan 94 pelajar
cemerlang di universiti-universiti terkemuka
• Menawarkan 300 tempat bagi program Sarjana dan Ijazah
Doktor Falsafah di bawah program Latihan Dalam
Perkhidmatan
• Meningkatkan jumlah kutipan hasil Tuntutan Gantirugi dan
kutipan Bayaran Balik berjumlah RM45,371,971 dan
RM13,969,894 (107.5 peratus dan 90.7 peratus mengatasi
sasaran)
• Menurunkan kuasa melulus cuti belajar kepada Kementerian
Pengajian Tinggi dan Kementerian Sains, Teknologi dan
Inovasi
• Mengiktiraf 100 kelayakan dari IPTA, 463 kelayakan dari
IPTS dan 22 kelayakan dari universiti luar negara.
Human Capital Development Division
As a proof of the PSD‟s strong commitment in delivering the
best human capital to spearhead the development of the
nation, PSD:
• Offered sponsorship to 2,000 students under the
Overseas Sponsorship Programme, 10,000 students
under the Local Sponsorship Programme, 12 students
under the King‟s Sponsorship Programme, 328 students
under the Look-East Policy Programme and 94
outstanding students in the Ivy League universities
• Offered 300 places for Masters and PhD under the In-
Service Programme
• Increased the collection of Indemnity and Repayments
totalling RM45,371,971 and RM13,969,894
respectively (107.5 percent and 90.74 percent above
the figures targeted)
• Delegated the power to approve study leave to
Ministry of Higher Education and Ministry of
Science, Technology and Innovation
• Recognised 100 qualifications from local public
universities, 463 qualifications from the local private
institutions and 22 qualifications from international
universities.5
Jabatan Perkhidmatan AwamPublic Service Department
Bahagian Perkhidmatan
Selaku pengurus sumber manusia sektor awam, JPA telah
menguruskan penjawat awam dan membangunkan dasar
pengurusan personel melalui:
• Melantik seramai 9,062 pegawai perkhidmatan
gunasama iaitu 1,814 pegawai Kumpulan Pengurusan
dan Profesional dan 7,248 pegawai Kumpulan
Sokongan
• Mengendalikan urusan kenaikan pangkat/pemangkuan
bagi 5,774 pegawai perkhidmatan gunasama
pelbagai gred iaitu 3,526 pegawai di bawah urusan
kenaikan pangkat dan 2,248 bagi urusan pemangkuan
• Memperkenalkan sistem penilaian kompetensi baru iaitu
Pusat Penilaian Kompetensi
• Mengeluarkan 10 Pekeliling Perkhidmatan, enam Surat
Pekeliling Perkhidmatan dan lima surat edaran untuk
menjelaskan dasar prinsip dan prosedur pembangunan
sumber manusia perkhidmatan awam
• Memperkenalkan kaedah pelantikan secara
peminjaman/pertukaran sementara di pelbagai agensi
melibatkan seramai 53 pegawai JUSA dan Gred
Khas, 131 pegawai Kumpulan Pengurusan dan
Professional serta 78 pegawai Kumpulan Sokongan
• Memperkenalkan sistem pengeluaran keputusan
Penilaian Tahap Kecekapan dan Peperiksaan
Perkhidmatan secara online dalam tempoh tiga bulan
selepas peperiksaan dijalankan
• Menjalankan ujian penilaian kompetensi melalui 120
peperiksaan/kursus Penilaian Tahap Kecekapan bagi
urusan kenaikan pangkat dan 42 peperiksaan
perkhidmatan bagi tujuan pengesahan dalam
perjawatan
• Melaksanakan lantikan secara kontrak PTD gred M41
oleh SPA dan KPPA serta melaksanakan jawatan fleksi
PTD gred M41 dan M44 sebelum ditempatkan ke gred
M48
• Melaksanakan dasar kenaikan pangkat secara khas
untuk penyandang kakitangan kumpulan sokongan yang
berkhidmat selama 15 tahun dan lebih dalam skim
perkhidmatan dan perkhidmatan semasa
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
Service Division
As the public sector human resource manager, the PSD
managed the public service personnel and developed
personnel management policies through:
• Appointment of 9,062 officers under the common-user
scheme of service that is 1,814 from the Professional
and Management group and 7,248 from the Support
Group
• Administration of promotion/acting for 5,774 common-
user officers from various grades that is 3,526 officers
under the exercise for promotion and 2,248 under the
exercise for acting
• Introduced the new competency evaluation system - the
Competency Evaluation Centre
• Produced 10 Service Circulars, six Service Circular
Letters and five circulated letters to explain the
principal and procedural policies on human resource
development in the public sector
• Introduced the method of appointment via Secondment/
Temporary Transfers at various agencies which includes
53 JUSA officers and Special Grades, 131 from the
Professional and Management Group and 78 personnel
from the Support Group
• Introduced a system of releasing the results of the
Competency Level Evaluation and Service Examination
online within three months after an examination is
conducted
• Conducted competency evaluation tests via 120
examinations/Competency Level Evaluation Courses for
promotion and 42 service examinations for the purpose
of service confirmation
• Conducted appointment on a contractual basis for ADO
grade M41 by the PSC and DG of Public Service, as
well as implementation of flexi posts for PTD grade
M41 and M44 before being upgraded to grade M48
• Implemented special promotion policies for support
group personnel who has served for more than15 years
in the current service scheme and service scheme
6
Jabatan Perkhidmatan AwamPublic Service Department
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
Bahagian Saraan
JPA telah memperkenalkan inisiatif dan faedah saraan baru
bagi penjawat awam:
• Meluluskan Bayaran Insentif Pentadbiran Hospital dan
Bayaran Insentif Pegawai Kesihatan Awam untuk
manfaat pegawai kesihatan yang berkelayakan
• Meluluskan pemberian Bantuan Khas Kewangan
sebanyak RM500 kepada penjawat awam
• Menaikkan kadar Elaun Luar Penghulu sebanyak RM200
hingga RM300 mengikut gred jawatan
• Pembayaran Imbuhan Tetap Perumahan kepada
pegawai perkhidmatan awam yang disediakan
kemudahan perumahan yang tidak sesuai di kawasan
pedalaman
• Menambahbaik kemudahan cuti bersalin pegawai
perkhidmatan awam wanita bagi membolehkan mereka
mengambil 14 hari cuti lebih awal dari tarikh bersalin
• Menambahbaik jadual gaji matriks bagi skim
perkhidmatan Pegawai Bomba
Remuneration Division
The PSD introduced several new initiatives and remunerations
for the civil servants:
• Approving the Incentives For Hospital Administration and
Qualified Public Health Officers
• Approving a Special Financial Assistance grant of RM500
to public servants
• Increasing the rate of the Penghulu‟s Outstation
Allowance from RM200 to RM300 according to the
grade of the post
• Housing Allowance Payment to public servants who have
been provided with sub-standard housing in rural areas
• Improving the maternity leave benefits for women public
servants whereby they would be able to take 14 days
leaves prior to the delivery date
• Improving the salary schedule matrix for the Fire and
Rescue service scheme
• Meluluskan skim perkhidmatan Pegawai Penyediaan
Makanan dan menambahbaik skim perkhidmatan
Tukang Masak
• Meluluskan skim perkhidmatan Pembantu Laut
• Melantik syarikat bagi kemudahan perlindungan
insurans kesihatan kepada penjawat awam yang
berada di luar negara atas urusan persendirian
• Memanjangkan kenaikan kadar elaun kerja di luar
waktu bekerja biasa kepada Pegawai Perubatan dan
Pergigian yang bertugas di Hospital Angkatan Tentera
Malaysia (ATM)
• Meluluskan pindaan kadar Elaun Kanak-Kanak bagi
pegawai yang berkhidmat di luar negara
• Meluluskan kadar bantuan sepenuhnya mempelajari
bahasa asing kepada pegawai yang berkhidmat di luar
negara
• Meluluskan dasar pelepasan waktu bekerja kepada
pegawai perkhidmatan awam yang menderma darah
• Meluluskan kadar Sajian Tunai (Elaun Rangsum) bagi
perkhidmatan Angkatan Tentera Malaysia dan
perkhidmatan Penguatkuasaan Maritim, Agensi
Penguatkuasaan Maritim Malaysia
• Meluluskan pindaan kadar dan nama Bayaran Insentif
Pencegahan Rasuah
• Meluluskan pembayaran Bantuan Sara Hidup bagi
pelatih-pelatih kursus asas kepolisan di pusat-pusat
latihan polis
• Memantau dan memastikan 715 agensi menubuhkan
Majlis Bersama Jabatan (MBJ) dan menjalankan
mesyuarat MBJ
• Approving the Food Preparation Officer service scheme
and improving the Cook service scheme
• Approving the Marine Assistant service scheme
• Appointing a travel insurance company to provide travel
insurance to public officers travelling overseas on
personal matters
• Extending the increment of On-Call Allowance to
Medical Officers and Dental Officers at Malaysian
Armed Forces Hospital (MAF)
• Approving the revision of rates for Children Allowance
for officers serving at overseas
• Approving the subsidy rate to learn foreign language
for officers serving overseas
• Offering time-off to civil servants who went for blood
donation
• Approving new rates for Ration Allowance for
Malaysian Armed Forces and Maritime Enforcement
Service, Malaysia Maritime Enforcement Agency
• Approving the amendment to the rate and the name of
Incentive Payment for anti-corruption
• Approving the Cost Of Living Assistance for police
trainees during the police introductory course in police
training centres
• Monitoring and ensuring 715 agencies have established
Joint Department Councils (MBJ) and carried out MBJ
meetings
7
Jabatan Perkhidmatan AwamPublic Service Department
Bahagian Pengurusan Psikologi
JPA mengeluarkan dasar dan garis panduan berkaitan
perkhidmatan psikologi mengikut keperluan semasa:
• Mengeluarkan panduan mengenai Pelaksanaan Aplikasi
Psikologi
• Melaksanakan 30 siri perundingan pementoran kepada
937 peserta di pelbagai agensi sektor awam
• Mengendalikan ujian-ujian psikologi kepada seramai
15,305 orang klien
• Menjalankan lapan kajian dan penyelidikan berkaitan
psikologi dan kaunseling dan membentang 15 kertas
kerja di persidangan dan seminar di peringkat
kebangsaan
• Memberi pentauliahan kepada 328 ahli AKRAB
• Mengendalikan 15 bengkel dan enam taklimat
melibatkan seramai 688 orang peserta perkhidmatan
awam
• Menyediakan Modul Program Kendiri Unggul untuk
Kumpulan Sokongan di Polis Diraja Malaysia (PDRM)
• Menyediakan Panduan Penggunaan e-Psikologi dan
Kod Etika Ujian Psikologi dalam perkhidmatan awam
Psychology Management Division
The PSD produced policies and guidelines on psychological
services according to current needs such as:
• Issuing a guideline on the implementation of psychology
application
• Implementing 30 series of mentoring consultations to
937 participants in public sector agencies
• Running the psychological tests to 15,305 clients
• Carrying out eight studies and researches relating to
psychology and counselling as well as presenting 15
working papers at national conferences and seminars
• Giving accreditation to 328 AKRAB members
• Running 15 workshops and six briefings which involved
688 civil servants
• Providing the Premier Self-Help Programme Module for
the support group of the Royal Malaysian Police Force
(PDRM)
• Providing guidelines on the e-Psychology and the Ethical
Code on psychological testing in the public service
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
Bahagian Pasca Perkhidmatan
Dalam memastikan kebajikan pesara dan penerima pencen
terpelihara dengan sempurna, JPA telah menambah baik
dasar-dasar pasca perkhidmatan:
• Meningkatkan kadar maksimum cuti rehat yang boleh
dikumpul bagi pemberian wang tunai Gantian Cuti
Rehat (GCR) kepada 150 hari
• Menaikkan kadar pencen terendah kepada RM720
sebulan
• Menambahbaik formula perkiraan pencen sehingga
maksimum 360 bulan tempoh perkhidmatan
• Memansuhkan syarat pemastautinan bagi pesara dan
penerima pencen yang tinggal di luar negara
• Meluluskan pemberian Bantuan Khas Kewangan
sebanyak RM500 kepada pesara
• Meluluskan opsyen semula Skim Pencen kepada
pegawai yang dahulunya memilih ke Skim KWSP
Post-Service Division
In ensuring the welfare of the pensioners and pension
recipients, the PSD improved the post-service policies such
as:
• The increment in the maximum accumulated annual leave
and special leave for cash payment in lieu of leave to
150 days
• The increment in the lowest pension rate to RM720 per
month
• The improvisation of the pension formula up to a
maximum of 360 months of service period
• The abolishment of residency condition for retirees and
pension recipients staying overseas
• The approval of Special Financial Assistance grant of
RM500 to pensioners
• New option for Pension Scheme given to officers who
previously opted for EPF Scheme
8
Jabatan Perkhidmatan AwamPublic Service Department
INTAN
Bagi melahirkan modal insan perkhidmatan awam yang
berfikir dan berbakat serta memastikan penjawat awam
diberi peluang latihan, JPA telah:
• Melaksanakan sebanyak 929 kursus melibatkan 30,441
orang penjawat awam
• Melaksanakan kursus-kursus di bawah e-Pembelajaran
Sektor Awam (EPSA) melibatkan seramai 2,037 penjawat
awam
• Memberikan khidmat konsultansi English Language
Proficiency Assessment (ELPA)
• Menjalankan sembilan kajian pengurusan perkhidmatan
awam
• Memantapkan jalinan kerjasama dengan agensi luar
negara dalam menjalankan program-program latihan
dan kajian
• Melaksanakan tujuh kursus baru mengikut keperluan
pelanggan dari pelbagai jabatan dan agensi kerajaan
Bahagian Perancangan, Penyelidikan dan Korporat
Dalam usaha untuk meningkatkan peranan JPA sebagai
peneraju utama pengurusan sumber manusia perkhidmatan
awam, pelbagai inisiatif telah dilaksanakan:
• Memainkan peranan sebagai agensi peneraju dalam
merangka inisiatif dan program di bawah Teras 5, KRA
4, RMKe-10
• Melaksanakan pusingan penilaian Petunjuk Prestasi
Utama (KPI) bagi 36 ketua setiausaha, ketua-ketua
Perkhidmatan dan ketua-ketua Jabatan terpilih
• Menyediakan unjuran keperluan tenaga manusia bagi
lapan agensi di bawah sektor keselamatan
• Menjalankan 14 kajian desktop berkaitan isu-isu tadbir
urus pengurusan sumber manusia
• Menerbitkan penulisan khas buku coffee table „Meniti
Sejarah, Merintis Kejayaan – Meniti Jejak 75 Tahun JPA‟
• Memantapkan imej korporat JPA melalui pengurusan
pelanggan, stakeholder serta media berkesan
• Menangani 17 aduan pelanggan yang direkodkan dan
94 peratus diselesaikan dalam masa 14 hari
• Memantau 4,884 siaran artikel di akhbar-akhbar
tempatan berkaitan JPA dan perkhidmatan awam
• Menganjurkan program sangkutan mengenai pengurusan
sumber manusia bagi pegawai-pegawai dari negara-
negara ASEAN
INTAN
To create a talented public sector human capital and
ensuring all public servants are given the equal opportunity
for training, the PSD:
• Implemented 929 courses involving 30,441 participants
• Implemented courses under Public Service e-Learning
(EPSA) which involved 2,037 participants
• Conducted English Language Proficiency Assessment
(ELPA) consultancy services
• Conducted nine studies on public service management
• Strengthened the cooperative network with overseas
agencies in the conduct of training programmes and
studies
• Implemented seven new courses according to the customer
needs from various government departments and
agencies
Planning, Research and Corporate Division
In the effort to further improve the PSD‟s role as the leader
in the human resource management, various initiatives were
implemented such as:
• Acting as a lead agency in drafting initiatives and
programmes under the 5th Thrust of the 4th KRA under the
10th MP
• Implementing Key Performance Indicators (KPI)
assessment for 36 secretaries-general, heads of service
and selected department heads
• Projecting human resource needs for eight agencies under
the security sector
• Carrying out 14 desktop studies on issues related to
human resource management Publishing a coffee table
book on „Walking Through History, Pioneering Success –
Retracing 75 Years of the PSD '
• Strengthening the PSD corporate image through
stakeholder and customer management and effective
media relations
• Handling 17 customer complaints in which 94 percent of
these were solved in 14 days
• Monitoring 4,884 articles on the PSD and the public
service published in local newspapers
• Organising an attachment programme on human resource
management for officials from ASEAN countries
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
9
Jabatan Perkhidmatan AwamPublic Service Department
Bahagian Pengurusan Maklumat
Bagi memantapkan pengurusan sumber manusia
perkhidmatan awam, JPA telah memanfaatkan sepenuhnya
kemajuan sistem teknologi terkini melalui:
• Menggunakan HRMIS sebagai salah satu kayu
pengukur KPI
• Memperluaskan penggunaan kemudahan eGL kepada
semua Anggota Pentadbiran, Ahli Parlimen dan Ahli
Dewan Undangan Negeri serta tanggungan
• Memperkenalkan kemudahan MySMS 15888 sebagai
medium alternatif yang mendapatkan perkhidmatan
teras JPA
• Meningkat pemasangan talian EG*Net bagi
pelaksanaan aplikasi HRMIS bagi membolehkan agensi
sektor awam mencapai aplikasi HRMIS
Information Management Division
In order to strengthen the public sector human resource
management, the PSD fully leveraged the developments in
the latest technology systems via:
• Making the implementation of HRMIS as one of the KPIs
to measure departmental performance
• Widening the usage of eGL to all
ministers, parliamentary members and members of the
state legislative assemblies
• Introducing the MySMS 15888 as an alternative
medium for accessing the PSD‟s core services
• Increasing the EG*Net line installation to enable public
sector agencies to achieve the HRMIS application
Sorotan PENCAPAIAN UTAMA 2009
2009 ACHIEVEMENT Highlights
Bahagian Khidmat Pengurusan
Bagi mengurus keperluan warga JPA sendiri, pelbagai
inisiatif telah dilakukan bagi memastikan warga JPA dapat
bekerja dalam suasana yang kondusif:
• Menerbitkan Pelan Pelaksanaan Pelan Penggantian JPA
2009 – 2013
• Melaksanakan program dalam Pakej Rangsangan
Ekonomi Negara Fasa Kedua melalui pengambilan
Pegawai Skim Perkhidmatan Singkat
• Melaksanakan sepenuhnya penilaian dan pelaporan
prestasi tahunan pegawai JPA melalui HRMIS
• Mempercepatkan proses tapisan dan mengenal pasti
calon untuk temuduga bagi mengisi kekosongan jawatan
Kumpulan Sokongan II
• Mematuhi sepenuhnya peraturan-peraturan semasa bagi
urusan pengesahan lantikan, urusan pengesahan dalam
perkhidmatan dan pemberian taraf berpencen dan
mendapat pengiktirafan Suruhanjaya Perkhidmatan
Awam (SPA)
• Mengurus setiakan Jawatankuasa Induk bagi Sambutan
Jubli Intan JPA yang diraikan sepanjang tahun 2009
• Mengurus setiakan persiapan JPA bagi penilaian
pematuhan Pensijilan MS ISO 9001:2008 dari SIRIM
QAS International Sdn. Bhd. bagi Sistem Pengurusan
Kualiti Penggubalan Dasar dan Pengurusan Sumber
Manusia Perkhidmatan Awam Persekutuan (tidak
termasuk perkhidmatan polis dan tentera)
• Memastikan 96 peratus warga JPA menepati sasaran
tujuh hari berkursus
Management Services Division
To manage the needs of the PSD‟s personnel and to ensure
that the PSD‟s personnel work in a conducive
environment, various initiatives were carried out :
• Issuing the PSD Succession Plan 2009 - 2013
• Implementing programmes under the second phase of the
Economic Stimulus Package such as recruitment under the
Temporary Officer Service Scheme
• Implementing the officers‟ annual assessment and
performance report through HRMIS
• Accelerating the filtering process and identifying
candidates to fill the job vacancies in the Support Group
II
• Fully complying with the current regulations for matters
regarding confirmation of appointment, confirmation in
service and pensionable status as well as getting
recognition from the Public Service Commission (PSC)
• Secretariat of the Main Committee for the celebration of
the PSD‟s Diamond Jubilee throughout 2009
• Main Secretariat for the PSD‟s preparation towards the
compliance assessment of the Certificate of MS ISO
9001:2008 from SIRIM QAS International Sdn. Bhd. in
Policy Making and Public Service Human Resource
Management Quality Management System (excluding the
police and military forces)
• Ensuring 96 percent of the PSD personnel attend seven
days of courses
10
Jabatan Perkhidmatan AwamPublic Service Department
Agensi KerajaanGovernment Agencies
Perkhidmatan Awam Persekutuan
Federal Public Service
140
Perkhidmatan Awam Negeri
State Public Service
248
Badan Berkanun Persekutuan
Federal Statutory Bodies
97
Badan Berkanun Negeri
State Statutory Bodies
92
Pihak Berkuasa Tempatan
Local Authorities
145
Perkhidmatan Awam Persekutuan
Federal Public Service
1,003,223
Perkhidmatan Awam Negeri
State Public Service
81,903
Badan Berkanun Persekutuan
Federal Statutory Bodies
110,708
Badan Berkanun Negeri
State Statutory Bodies
13,014
Pihak Berkuasa Tempatan
Local Authorities
44,178
Program Penajaan Luar Negara
Overseas Sponsorship Programme
11,599
Program Penajaan Dalam Negara
Local Sponsorship Programme
34,481
Program Dasar Pandang ke Timur
Look-East Policy Programme
1,811
Program Penajaan Dalam
Perkhidmatan
In-Service Sponsorship Programme
2,713
Pesara
Pensioners
371,812
Penerima Pencen
Pension Recipients
156,771
722
Penjawat AwamPublic Servants
1,253,026
Pesara dan Penerima PencenPensioners and Pension Recipients
528,583
Pelajar TajaanSponsored Students
50,064
PELANGGAN
CLIENTELE
11
Jabatan Perkhidmatan AwamPublic Service Department
Peruntukan dan Perbelanjaan Bajet Mengurus
Peruntukan di bawah perbelanjaan mengurus JPA bagi
tahun 2009 ialah sebanyak RM1,800,157,400 di mana
tambahan sebanyak RM78,858,000 diperolehi pada
penghujung tahun bagi membiayai perbelanjaan program
lanjutan pembangunan pengurusan, program penempatan
silang, rawatan perubatan bagi pesara dan emolumen.
Keseluruhan perbelanjaan JPA daripada peruntukan
mengurus adalah berjumlah RM2,080,117,600 (116
peratus).
Allocation and Expenditure for Operating Budget
For 2009, the PSD received RM1,800,157,400 for
operating expenditure inclusive of an additional amount of
RM78,858,000 for the Advanced Management
Development Programme, cross-fertilisation
programme, medical expenses for retirees and emolument
payment. The PSD‟s total expenditure from the operating
budget was RM2,080,117,600 (116 percent).
Prestasi KEWANGAN
FINANCIAL Performance
1,721,299,400 1,800,157,400 2,080,117,600
-
500,000,000
1,000,000,000
1,500,000,000
2,000,000,000
2,500,000,000
Peruntukan Asal Peruntukan Dipinda Perbelanjaan
Peruntukan dan Perbelanjaan Bajet Pembangunan
Pada keseluruhannya, JPA telah diperuntukkan sebanyak
RM50,288,000 untuk projek-projek pembangunan iaitu
RM28,024,300 untuk INTAN dan RM22,263,700 untuk
pembangunan sistem komputer induk JPA. Prestasi
perbelanjaan pembangunan bagi tahun 2009 ialah
sebanyak RM35,753,300 atau 71 peratus daripada
keseluruhan peruntukan.
Allocation and Expenditure for Development Budget
The PSD was given a total allocation of RM50,288,000 for
development projects out of which RM28,024,300 was for
INTAN and RM22,263,700 was for the development of the
PSD‟s main computer system. The 2009 development
expenditure was approximately RM35,753,300 or 71
percent of the total amount allocated.
Peruntukan dan Prestasi Perbelanjaan Bajet Mengurus 2009
Allocation and Expenditure Under the Operating Budget 2009
50,288,000
35,753,300
-
10,000,000
20,000,000
30,000,000
40,000,000
50,000,000
60,000,000
Peruntukan Perbelanjaan
Peruntukan dan Prestasi Perbelanjaan Bajet Pembangunan 2009
Allocation and Expenditure Under the Development Budget 2009
12
Jabatan Perkhidmatan AwamPublic Service Department
Perjawatan dan PERSONEL
Establishment and PERSONNEL
Perjawatan dan Personel
Sehingga 31 Disember 2009, bilangan pengisian bagi semua kumpulan perkhidmatan di JPA adalah sebanyak 3,048 (93
peratus) berbanding bilangan perjawatan iaitu sebanyak 3,295. Jumlah ini meliputi 28 (1 peratus) jawatan dari Kumpulan
Pengurusan Tertinggi, 905 (27 peratus) jawatan dari Kumpulan Pengurusan dan Profesional serta 2,362 (72 peratus) jawatan
dari Kumpulan Sokongan.
Posts and Personnel
As of 31st December 2009, 3,048 (93 percent) of 3,295 posts in the PSD had been filled of which 28 (1 percent) were from
the Top Management Group, 905 (27 percent) from the Management and Professional Group and the remaining 2,362 (72
percent) from the Support Group.
13
Jabatan Perkhidmatan AwamPublic Service Department
Kebitaraan JPA 2009
PSD’s ACCOLADES 2009
08.10.2009
Aplikasi Terbaik Kerajaan Elektronik – Anugerah ICT
Asia-Pasifik – Sistem POWER
Best E-Goverment Application – Asia-Pasific ICT Award
(APICTA) – POWER System
05.08.2009
Johan dalam Konvensyen Kumpulan Meningkat
Mutu Kerja (KMK) Peringkat Wilayah Persekutuan
– Mempercepatkan Urusan Pengeluaran Keputusan
Peperiksaan Perkhidmatan
Champion in the Quality Control Convention for
Federal Territory Region – Expediting the
Service Examination Results
05.05.2009
Anugerah Khas Hari Pekerja Tahun 2009
Special Award for Labour Day 2009
14
Jabatan Perkhidmatan AwamPublic Service Department
Kebitaraan JPA 2009
Pengiktirafan Suruhanjaya Perkhidmatan Awam
dalam urusan pengambilan, pengesahan dan
pemberian taraf berpencen
Recognition from the Public Service Commission
in the recruitment, confirmation of appointment
and conferment of pension status
Disenarai pendek dalam Anugerah
Perkhidmatan Awam Bangsa-Bangsa Bersatu
Bagi Tahun 2009 – Sistem Pengurusan
Maklumat Sumber Manusia
Shortlisted in the United Nations Public Service
Award (UNPSA) for year 2009 – Human
Resource Management Information System
(HRMIS)
Pensijilan MS ISO 9001:2008 daripada SIRIM
QAS International Sdn. Bhd. bagi Sistem
Pengurusan Kualiti Penggubalan Dasar dan
Pengurusan Sumber Manusia Perkhidmatan Awam
Persekutuan
MS ISO 9001:2008 Certification from SIRIM QAS
International Sdn. Bhd. for Quality Management
System, Policy Formulation and Federal Public
Service Human Resource Management
15
Jabatan Perkhidmatan AwamPublic Service Department
PSD’s ACCOLADES 2009
Kebitaraan JPA 2009
Peserta Pusingan Akhir Anugerah Kajian Kes
2009 – Sistem MyMeeting
Finalist of the OSS Case Study Awards 2009 –
MyMeeting System
Tempat Ketiga Teratas Persidangan Perisian
Sumber Terbuka Kerajaan (MyGOSSCON) –
Sistem MyMeeting
Top-three Position at the Government Open Source
Software Conference (MyGOSSCON) –
MyMeeting System
Anugerah Teknologi Kerajaan 2009 – Terbaik Dalam Kelas
(E- Pembelajaran Sektor Awam)
Government Technology Awards 2009 – Best In Class
(E-Learning for Public Sector)
16
Jabatan Perkhidmatan AwamPublic Service Department
PSD’s ACCOLADES 2009
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
ejak ditubuhkan 75 tahun lalu, perkembangan JPA dilihat selari dengan tahap kemajuan negara di mana fungsi serta
tanggungjawab menjadi lebih kompleks sebagai agensi pusat. Dalam masa yang sama, JPA secara berterusan menambah baik
dasar dan kaedah pengurusan sumber manusia demi membentuk Perkhidmatan Awam Malaysia yang berkeupayaan memberi
perkhidmatan berkualiti tinggi. Justeru itu, Sambutan Jubli Intan JPA merupakan satu pengiktirafan dan penghargaan kepada
75 tahun penubuhan JPA sebagai tulang belakang kerajaan dalam pengurusan sumber manusia perkhidmatan awam. Bagi
menyemarakkan Sambutan Jubli Intan JPA, pelbagai program dan aktiviti telah diaturkan sepanjang tahun 2009 bermula
dengan Majlis Tahlil dan Kesyukuran dan diakhiri dengan pelancaran penulisan khas “Meniti Sejarah, Merintis Kejayaan –
Menyusuri Jejak 75Tahun JPA”.
ince its establishment 75 years ago, the development of the PSD has been parallel to the nation’s development where its
function and responsibility have become more complex as a central agency. At the same time, the PSD has continuously
improved the policy and method of human resource management in the public sector to foster a high quality Malaysian Public
Service. Hence, the celebration of PSD’s Diamond Jubilee was an acknowledgement of and appreciation to the 75 years of its
establishment as the backbone of the government in public sector human resource management. To celebrate the PSD’s Diamond
Jubilee, various programmes and activities were organised throughout 2009 starting with the Tahlil Prayers and Thanksgiving
Ceremony and ending with the launching of a special write-up, “Walking Through History, Pioneering Success – Retracing 75
Years of the PSD”.
S
S
17
Jabatan Perkhidmatan AwamPublic Service Department
Majlis Tahlil dan Doa Selamat telah diadakan di Masjid
Putra, Putrajaya sebagai tanda kesyukuran dan bagi
memohon keberkatanNya. Majlis yang dipimpin oleh Imam
Besar, Masjid Putra, Putrajaya ini turut dihadiri oleh
Y. Bhg. Tan Sri Mohd. Sidek Haji Hassan, Ketua Setiausaha
Negara dan mantan Ketua Pengarah Perkhidmatan Awam.
On 8th January 2009, the Tahlil Prayer and Thanksgiving
Ceremony was organised at the Putra Mosque, Putrajaya
as a mark of gratitude to the Almighty for the PSD‟s
Diamond Jubilee celebration. This ceremony was led by the
Head Imam of Putra Mosque. Y. Bhg. Tan Sri Mohd. Sidek
Haji Hassan, the Chief Secretary to the Government and
former Directors-General of the Public Service graced the
occasion with their presence.
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
Sesi wawancara khas oleh wartawan akhbar Utusan
Malaysia bersama Y. Bhg. Datuk TKPPA(P) dan Y. Bhg. Dato‟
TKPPA(O) telah diadakan pada 29 Januari 2009. Temu bual
berkisarkan kepada pencapaian Program Pembangunan
dan Operasi Sumber Manusia Perkhidmatan Awam.
Berikutan sesi wawancara ini, satu artikel khas telah telah
diterbitkan dalam akhbar Utusan Malaysia bertarikh 12
Februari 2009.
A special interview with Y. Bhg. Datuk Deputy DG(P) and
Y. Bhg. Dato‟ Deputy DG(O) and Utusan Malaysia was held
on 29th January 2009. The interview touched on the
achievement of the Public Sector Development Programme
and the Public Sector Operational Programme. The content
of the interview was published in the special column devoted
to PSD‟s Diamond Jubilee in Utusan Malaysia newspaper on
12th February 2009.
18
Jabatan Perkhidmatan AwamPublic Service Department
Bersempena dengan Sambutan Jubli Intan JPA, satu
wawancara khas oleh akhbar Utusan Malaysia kepada Y.
Bhg. Tan Sri KPPA telah diadakan. Perkembangan dan
pencapaian JPA sebagai tulang belakang kerajaan dalam
aspek pengurusan sumber manusia perkhidmatan awam
semenjak Jabatan ini ditubuhkan sehingga kini telah
digarapkan dalam ruangan khas Sambutan Jubli Intan JPA
dalam akhbar Utusan Malaysia bertarikh 12 Februari
2009.
Majlis Pelancaran Sambutan Jubli Intan JPA yang bertemakan „Meniti
Sejarah, Merintis Kejayaan‟ telah diadakan pada 12 Februari 2009
di Pusat Konvensyen Antarabangsa Putrajaya (PICC). Majlis gilang
gemilang ini dirasmikan oleh Y.A.B. Dato‟ Seri Abdullah bin Haji
Ahmad Badawi, Perdana Menteri Malaysia dan turut dihadiri oleh
T.Y.T. Tun Datuk Seri Utama Mohd Khalil Yaakob, Yang di-Pertua
Negeri Melaka merangkap mantan Menteri di Jabatan Perdana
Menteri yang bertanggungjawab terhadap JPA sekitar 1986 –
1999.
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
In conjunction with the PSD‟s Diamond Jubilee, a special
interview was held by Utusan Malaysia with Y. Bhg. Tan Sri
DG of Public Service. The achievement and development of
the PSD as the backbone of the public sector human
resource management, since the Department was
established, was published in the newspaper‟s special
column on the PSD‟s Diamond Jubilee celebration on 12th
February 2009.
The launching ceremony of Diamond Jubilee of PSD with the theme
„Walking Through History, Pioneering Success‟ was held on 12th
February 2009 at the Putrajaya International Convention Centre
(PICC). The Prime Minister Y.A.B. Dato‟ Seri Abdullah bin Haji Ahmad
Badawi officiated at this glittering ceremony. T.Y.T. Tun Datuk Seri
Utama Mohd Khalil Yaakob, Malacca Head of State and the former
Minister in the Prime Minister‟s Department who was responsible for
the affairs of the PSD in 1986 – 1999, also graced the occasion.
19
Jabatan Perkhidmatan AwamPublic Service Department
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
Pelancaran penulisan khas bertajuk „Kuasa Tak Ketara, Pengaruh
Tak Diheboh - Institusi KPPA‟ telah diadakan di Majlis Pelancaran
Sambutan Jubli Intan JPA. Buku tersebut menjelaskan
sejarah, revolusi serta sumbangan institusi KPPA kepada
perkhidmatan awam negara sejak 1934 sehingga kini. Buku
tersebut yang dilancarkan oleh Y.A.B. Dato‟ Seri Abdullah bin Haji
Ahmad Badawi, Perdana Menteri Malaysia seterusnya diedarkan
kepada mantan KPPA dan tetamu khas yang turut hadir di majlis
penuh nostalgia ini.
The special publication entitled „Power Unseen, Influence
Inconspicuous - The Institution of the DG of the Public Service‟ was
launched at the Launching Ceremony of the PSD Diamond Jubilee
celebration. The book explains the history, revolution and
contribution of the institution of the DG of Public Service to the
nation‟s public service since 1934. The book was launched by the
Prime Minister Y.A.B. Dato‟ Seri Abdullah bin Haji Ahmad Badawi.
As a token of appreciation of their efforts, the book was given to
all the former DGs and special guests present at this nostalgic
function.
Sebagai menghargai sumbangan para pengamal media dalam
menjelaskan isu-isu berkaitan JPA dan perkhidmatan awam di media
massa, dua majlis ramah mesra yang menemukan mereka dengan Tan Sri
KPPA telah diadakan pada 13 Februari dan 10 Julai 2009. Di
kesempatan ini, Tan Sri KPPA telah menjawab pertanyaan-pertanyaan
wakil media berhubung isu-isu semasa seperti biasiswa, kenaikan
pangkat, pencen dan imbuhan kewangan.
As a token of appreciation to all the media practitioners in clarifying issues
relating to the PSD and the public service in the mass media, two friendly sessions
with the DG were held on 13th February and 10th July 2009. In these sessions, the
DG answered questions from the media representatives on current issues such as
scholarships, promotions, pensions and financial rewards.
20
Jabatan Perkhidmatan AwamPublic Service Department
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
Beberapa siri pameran pendidikan turut diadakan bagi memeriahkan lagi
Sambutan Jubli Intan JPA. Pameran ini diadakan secara kerjasama dengan
Kementerian Pelajaran Malaysia. Sambutan yang sangat menggalakkan di
kalangan pelajar dan ibubapa serta penjawat awam membuktikan kedatangan
JPA ke pameran-pameran tersebut dinanti-nantikan oleh pelbagai pihak.
• Pameran Pendidikan di Kuantan, Pahang (27 Feb – 1 Mac 2009)
• Pameran Pendidikan di Kuching, Sarawak (27 – 29 Mac 2009)
• Pameran Pendidikan di Melaka (14 dan 15 Mac 2009)
• Pameran Pendidikan di Pulau Pinang (21 – 23 Mac 2009)
Education fairs were also held to enhance the celebration of the PSD Diamond
Jubilee in collaboration with the Ministry of Education. The overwhelming response
from the students, parents and the public servants proved that the presence of
PSD in these exhibitions was long-awaited by many parties.
• Education Fair at Kuantan, Pahang (27th Feb – 1st March 2009)
• Education Fair at Kuching, Sarawak (27th – 29th March 2009)
• Education Fair at Melaka (14th and 15th March 2009)
• Education Fair at Pulau Pinang (21st – 23rd March 2009)
Dua siri forum telah diadakan di mana panel-
panel khas terdiri daripada mantan-mantan
KPPA telah dijemput untuk berkongsi
pengalaman dan memberikan nasihat serta
panduan kepada pegawai-pegawai untuk terus
menyumbangkan bakti kepada perkhidmatan
awam dan JPA.
• Forum 1 : 13 Mac 2009
Topik : “Meniti Sejarah, Merintis Kejayaan”
Panel : Y. Bhg. Tan Sri Dato‟ Alwi Jantan, KPPA ke-14
Y. Bhg. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad, KPPA ke-16
• Forum 2 : 08 Oktober 2009
Topik : “Meniti Sejarah, Merintis Kejayaan”
Panel : Y.Bhg. Tan Sri Samsudin Osman, KPPA ke-17
Y.Bhg. Tan Sri Jamaluddin Ahmad Damanhuri, KPPA ke-18Two series of forums were held where the panelists
comprised the former directors-general of the Public
Service. They were invited to share their experience as
well as give advice to the officers on how they can
enhance their contribution to the public service especially
to the PSD.
• Forum 1: 13th March 2009
Topic : “Walking Through History, Pioneering Success”
Panel : Y. Bhg. Tan Sri Dato‟ Alwi Jantan, 14th DG
Y. Bhg. Tan Sri Dato‟ Paduka Dr. Mazlan Ahmad, 16th DG
• Forum 2 : 08th October 2009
Topik : “Walking Through History, Pioneering Success”
Panel : Y. Bhg. Tan Sri Samsudin Osman, 17th DG
Y. Bhg. Tan Sri Jamaluddin Ahmad Damanhuri, 18th DG
Forum Khas
Bersama Mantan
KPPA - Siri 1 & 2
Special Forum With
Former DGs - Siries
1 & 2
21
Jabatan Perkhidmatan AwamPublic Service Department
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
Sebagai salah satu usaha JPA menyampaikan maklumat terkini
mengenai dasar-dasarnya serta menjelaskan isu-isu berkaitan
perkhidmatan awam kepada penjawat awam seluruh
negara, kemunculan Y. Bhg. Tan Sri KPPA di program Dialog@1 telah
diaturkan pada 8 April 2009 yang disiarkan melalui TV1. Program ini
telah bersiaran secara langsung dari Auditorium JPA dan dimeriahkan
dengan kehadiran Ketua-ketua Jabatan, pegawai-pegawai kanan
serta warga JPA.
As one of the PSD‟s effort in disseminating latest information regarding
its policies and clarifying issues pertaining to the public service to the
public servants nationwide, the DG of the Public Service went on air on
8th April 2009 on the Dialog@1 programme of TV1. This programme
was telecast live from the PSD Auditorium. Department heads, senior
officers and PSD personnel attended this live telecast.
Pada 20 dan 21 April 2009, Kempen Derma Darah dan
Pemeriksaan Kesihatan telah dianjurkan bertempat di ruang
legar Kelab MAKSWIP JPA. Program diadakan dengan
kerjasama Pusat Perubatan Universiti Kebangsaan Malaysia
(PPUKM) dan Tabung Derma Darah Malaysia telah
mendapat sambutan hebat dari warga JPA. Lebih 300
penderma telah menjayakan kempen ini.
On 20th and 21st April 2009, a Blood Donation Campaign
and Health Screening was organised at the lobby of the
PSD‟s MAKSWIP Club. The programme was organised with
the cooperation of the UKM Medical Centre and Malaysian
Blood Donation Foundation. It received an overwhelming
response from the PSD personnel. Over 300 donors
contributed to the success of this campaign.
22
Jabatan Perkhidmatan AwamPublic Service Department
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
Malam Gema Puisi bertema „Meniti Sejarah, Merintis Kejayaan‟ sempena
Sambutan Jubli Intan JPA telah berlangsung pada 22 Mei 2009. Antara
penyajak jemputan yang memeriahkan majlis ini adalah Dr. Lee Siew
Tin, Kumpulan Kopratasa dan En. Utthayah Syankar. Sempena Malam Gema
Puisi ini juga, majlis pelancaran empat buah buku karya Y. Bhg. Dato‟ Ahmad
bin Said, mantan Timbalan Ketua Pengarah Perkhidmatan Awam (Operasi)
iaitu Cakna, Bara Hati, Suara Minda dan Potret Q yang diterbitkan oleh
INTAN, telah dilancarkan oleh Y. Bhg. Tan Sri KPPA.
Poetry Recital Night entitled „Walking Through History, Pioneering Success‟ in conjunction with the celebration of the
PSD Diamond Jubilee was held on 22nd May 2009. Among the poets who had recited their poems in the event were
Dr. Lee Siew Tin, the Kopratasa and Mr. Utthayah Shankar. During this memorable night, four books by Y. Bhg. Dato‟
Ahmad bin Said, the former Deputy DG(O), namely, Cakna, Bara Hati, Suara Minda dan Potret Q which were
published by INTAN, were launched by Y. Bhg. Tan Sri Ismail Adam, the DG of the Public Service.
Acara Jogathon merupakan salah satu acara yang telah
diadakan bagi menyemarakkan sambutan Jubli Intan JPA
bertemakan „Cergas Pasti Cerdas‟. Acara ini telah dijalankan
pada 30 Mei 2009 bertempat di Dataran Kompleks C
melibatkan litar larian sejauh lima kilometer mengelilingi
Persiaran Sultan Abdul Aziz Shah Sallahudin, Putrajaya. Seramai
311 orang pegawai pengurusan tertinggi, warga JPA dan ahli
keluarga telah menyertainya. Majlis Paralimpik Malaysia juga
turut terlibat sama dalam acara jogathon ini. JPA turut
menyerahkan sumbangan derma sebanyak RM4,410 kepada
Pengerusi Persatuan Perwira K9 Malaysia sebagai tanda
sokongan.
The Jogathon was another event that was held to commemorate the celebration of the PSD Diamond Jubilee with the
theme of „Active Surely Creative‟. This event was held on 30th May 2009 at the Complex C Square. It involved a running
circuit of five kilometres around the Persiaran Sultan Abdul Aziz Shah Sallahudin, Putrajaya. There were 311 joggers
including the top management, PSD personnel and their family members. The Malaysian Paralympics' Council was also
involved in this jogathon event. The PSD contributed RM4,410 to the Chairman of the K9 Heroes‟ Association to offer
support.
23
Jabatan Perkhidmatan AwamPublic Service Department
Sambutan JUBLI INTAN JPA
PSD’s DIAMOND JUBILEE
This special publication records the historical moments that the PSD has undergone since 1934 up to 2009. It also
paints the future of the PSD. Since its establishment on 22nd August 1934 with the name Malayan Establishment
Office, the PSD continues to play its role as the main institution in formulating human resource management policy.
Starting with 170 personnel, the public service has expanded to 1.2 million people. The size shows the enormous
responsibility in managing a large number of personnel. The publication also contains a summary of the public service
matters according to the evolutionary eras of the PSD, the history of the divisions that uphold the vision and mission of
the organisation, the leadership as well as their contributions, summary of its notable and memorable historical
moments which the PSD has undergone.
Penulisan khas ini merupakan rakaman detik-detik bersejarah
yang telah ditempuhi oleh JPA bermula dari tahun 1934 hingga
2009. Ia juga melakar peranan masa hadapan JPA. Sejak
penubuhannya pada 22 Ogos 1934 dengan nama Malayan
Establishment Office, JPA terus berperanan sebagai institusi
utama dalam merangka dasar pengurusan sumber manusia.
Bermula dengan hanya 170 orang, perkhidmatan awam kini
telah meningkat kepada 1.2 juta orang. Saiz ini
menggambarkan besarnya tanggungjawab yang dipikul oleh
JPA. Naskhah ini mengandungi catatan ringkas perkhidmatan
awam mengikut era revolusi yang dihadapi oleh JPA, sejarah
bahagian-bahagian yang mendukung visi dan misi, penceritaan
tampuk kepimpinan serta sumbangan mereka, ringkasan
kebitaraan serta detik-detik bersejarah yang telah dilalui oleh
JPA yang amat bermakna untuk dikenang.
Menemukan pasukan golf JPA menentang mantan pegawai-pegawai
JPA, pertandingan ini telah diadakan pada 25 Julai 2009 bertempat di
Kelab Golf Perkhidmatan Awam, Bukit Kiara. Kejohanan ini turut disertai oleh
tetamu jemputan termasuk Ketua Setiausaha Negara, mantan-mantan KPPA
serta mantan-mantan TKPPA.
A golf match was held between the PSD‟s golf
team and the former PSD officers on 25th July
2009 at the Public Service Golf Club, Bukit
Kiara. Special guests, including the Chief
Secretary to the Government, former DGs as
well as former Deputy DGs also participated in
the match.
24
Jabatan Perkhidmatan AwamPublic Service Department
Dialog @1
Dialog@1
APAKAH TITIK PERUBAHAN PENTING JPA
SETELAH MELALUI 75 TAHUN PEWUJUDANNYA?
Semasa ditubuhkan pada 1934 dulu, JPA
dipertanggungjawabkan untuk menguruskan segala
perkara berkaitan sumber manusia sektor awam.
Selaras dengan tuntutan masa, peranan ini telah
bertambah dan terus berkembang. Pengurusan
sumber manusia merupakan salah satu unsur penting
yang merealisasikan misi pembangunan negara, di
samping teknologi dan infrastruktur yang terkini.
TV1 :
KPPA :
BAGAIMANA PERKHIDMATAN AWAM
MENYESUAIKAN DIRI DENGAN KEPIMPINAN
NEGARA YANG BARU?
Perkhidmatan awam memberikan tanggungjawab
dan peranan yang besar kepada pembangunan
negara. Penjawat awam sentiasa mengamalkan
neutraliti dalam perkhidmatan. Oleh itu, kita sentiasa
taat kepada Kerajaan yang dipilih oleh rakyat
melalui pelaksanaan dan penggubalan
dasar, penasihat serta penghubung antara
kakitangan dan Kerajaan. Walau apapun masalah
yang melanda negara termasuk kegawatan ekonomi
pada 1987 dan 1997, negara berjaya melaluinya
dengan baik dan pulih dengan cepat berikutan
keakraban dan kesatuan (teamwork) antara Kerajaan
– sektor awam – sektor swasta. Ini merupakan
formula terbaik yang mendorong kejayaan negara
selama ini.
TV1 :
KPPA :
WHAT IS THE MOST SIGNIFICANT POINT OF
CHANGE FOR THE PSD AFTER GOING THROUGH
75 YEARS OF ITS ESTABLISHMENT?
When it was first established in 1934, the PSD was
entrusted with the role of managing the public service
human resources. As time went by, this role increased.
Besides the latest technology and
infrastructure, human resource management is one of
the most important elements in realising the nation‟s
development mission.
TV1 :
DG :
HOW DID THE PUBLIC SERVICE ADJUST ITSELF TO
THE NEW NATIONAL LEADERSHIP?
The public sector is largely responsible for national
development. Public servants always practise the
principle of neutrality of the public service. As
such, we are always loyal to the Government chosen
by the people. We implement the policies of the
Government of the day, act as its advisor and forge
close links between the staff and the Government.
Whatever the problem which hit the country such as
the economic crisis in 1987 and 1997, the country has
successfully overcome it. The country has undergone
fast recovery due to the close relationship and
teamwork among Government - public sector -
private sector. This partnership is the best formula to
propel the success of the country.
TV1 :
DG :
25
Jabatan Perkhidmatan AwamPublic Service Department
TV1:
KPPA :
THE NUMBER OF MALAYSIAN PUBLIC
SERVANTS, AMOUNTING TO 1.2 MILLION, IS SUCH
A BIG FIGURE COMPARED TO THE 27 MILLION
POPULATION. HOW WOULD TAN SRI EXPLAIN
THIS MATTER?
Sometimes people say that the size of the Malaysian
Public Service is either too big or enormous compared
to other countries. When we analyse the composition
of the public service in this country, we will realise
that it is not as big as it is claim to be. The public
service in Malaysia covers the public service at the
federal, state, district and local government levels
and statutory bodies. It is also divided into several
sectors. The education sector is the largest in terms of
workforce (36 percent) and followed by the health
sector (12 percent). Both of these sectors require
public servants according to norms or fixed ratio. For
example, one doctor to every 800 citizens (norm set
by the World Health Organisation) and one teacher
for every 25 students. As the Malaysian population
grows, more medical officers and teachers will be
needed. We have enforcement agencies such as
Customs, Immigration, RTD and RMPF which are
absolutely needed to safeguard the safety and
tranquillity of the people. Therefore, those who are
involved with the administration are only around
250,000 civil servants and this figure is a fairly
reasonable size for that sector.
TV1:
DG :
JUMLAH PENJAWAT AWAM DI MALAYSIA
SERAMAI 1.2 JUTA ORANG, TERLALU BESAR
BERBANDING 27 JUTA PENDUDUK MALAYSIA.
BAGAIMANA TAN SRI MENJELASKAN PERKARA
INI?
Kadang kala orang mengatakan saiz Perkhidmatan
Awam Malaysia terlalu besar atau gemuk
berbanding Negara-negara lain. Apabila
dicerakinkan komposisi perkhidmatan awam di
negara ini, kita akan dapat melihat ianya tidaklah
sebesar yang didakwa. Perkhidmatan awam di
Malaysia merangkumi perkhidmatan awam di
peringkat persekutuan, negeri, daerah, badan
berkanun dan kerajaan tempatan. Ia juga
dipecahkan mengikut beberapa sektor. Sektor
pendidikan merupakan penyumbang terbesar (36
peratus) dan diikuti oleh sektor kesihatan (12
peratus). Kedua-dua sektor ini memerlukan bilangan
penjawat yang tertentu mengikut norma atau nisbah
yang ditetapkan, contohnya 1 doktor bagi setiap
800 penduduk (norma ditetapkan oleh World Health
Organisation) dan 1 guru bagi 25 murid. Semakin
ramai penduduk Malaysia, semakin ramailah
pegawai perubatan dan guru diperlukan. Kita juga
mempunyai agensi-agensi penguatkuasaan seperti
Kastam, Imigresen, JPJ dan PDRM yang tidak dapat
tidak, diperlukan untuk menjaga keamanan dan
kesejahteraan rakyat. Oleh itu, mereka yang
sebenarnya terlibat dengan pentadbiran hanyalah
lebih kurang 250,000 orang sahaja, dan jumlah ini
adalah sangat munasabah.
Dialog @1
Dialog@1
26
Jabatan Perkhidmatan AwamPublic Service Department
SEJAUH MANA PENDEKATAN DAN
PEMBUDAYAAN MINDA KELAS PERTAMA
DIJADIKAN AMALAN DI KALANGAN PENJAWAT
AWAM?
Konsep minda kelas pertama telah wujud sebelum
Negara merdeka lagi. Walaupun tidak digelarkan
sebagai konsep minda pertama, namun para
pemimpin pada masa itu telah menunjukkan
kesungguhan bersama-sama anggota perkhidmatan
awam untuk membuktikan kepada penjajah bahawa
kita mampu membawa Negara baru ini mencapai
kejayaan dan kemakmuran. Konsep mendahulukan
rakyat dan memberi keutamaan kepada pencapaian
adalah merupakan antara ciri-ciri minda kelas
pertama. Sekiranya ciri-ciri ini dapat digarapkan
kepada 1.2 juta penjawat awam, ia akan mampu
melonjakkan ekonomi Negara kepada satu peringkat
yang lebih tinggi.
TV1 :
KPPA :
HOW FAR HAS THE APPROACH AND THE
ACCULTURALISATION OF THE FIRST-CLASS
MENTALITY BECOME A PRACTICE AMONG PUBLIC
SERVANTS?
The first-class mentality concept has evolved since
Independence. Although it was not known as the first-
class mentality concept back then, our leaders
together with the public servants at that time had
shown determination to prove to the colonialists that
we were able to bring the new nation to success and
prosperity. The „People First and Performance Now‟
concept is one of the characteristics of a first-class
mentality. If these characteristics could be planted
among the 1.2 million civil servants, it will further take
the country‟s economy one step higher.
TV1 :
KPPA :
Dialog @1
Dialog@1
27
Jabatan Perkhidmatan AwamPublic Service Department
Menetap HALA TUJU Strategik
Setting the Strategic DIRECTION
Hala tuju perkhidmatan awam perlu menggambarkan aspirasi nasional dan
dirangka untuk mencapai teras strategik negara. Berikutan itu, hala tuju strategik
organisasi perlu dijajarkan kepada hala tuju strategik perkhidmatan awam agar
dapat menyumbang kepada pencapaian agenda perkhidmatan awam dan
Negara. Antara inisiatif yang dijalankan bagi meransang pelaksanaan hala tuju
strategik ialah pewujudan bahagian/unit sumber manusia, pemantapan kapasiti
dan keupayaan sumber manusia, pembangunan model perancangan sumber
manusia, pembangunan pelan penggantian serta penambahbaikan kemahiran
pengurusan sumber manusia.
The direction of the public service has to reflect national aspirations and set to
accomplish the nation‟s strategic thrusts. Therefore, an organisation‟s strategic
direction has to be aligned to the public service strategic direction so that the
organisation can contribute towards the public service and the nation‟s agenda.
Among the initiatives taken to expedite the implementation of the strategic
direction are the establishment of a human resource unit/department, human
resource and capacity enhancement, development of a human resource planning
model, development of succession plans and improvements to human resource
management skills.
29 Pelan-Pelan Strategik
Pengurusan Sumber Manusia
Human Resource Management
Strategic Plans
31 Unjuran Sumber Manusia
Human Resource Projections
31 Dasar Latihan Perkhidmatan
Awam
Public Service Training Policies
32 Kajian dan Penyelidikan
Studies and Research
Seminar Perancangan Strategik JPA menjadi forum pegawai muda membentang kertas dan idea baru
PSD‟s Strategic Planning Seminar is a venue for young executives to present papers and new ideas
28
Jabatan Perkhidmatan AwamPublic Service Department
Salah satu hala tuju yang ditetapkan oleh JPA adalah
untuk terus mengekal dan memperkasa peranannya
sebagai penasihat utama dalam PSM sektor awam.
Sekiranya matlamat ini tercapai, sudah pasti visi dan misi
organisasi dipenuhi. Hala tuju yang strategik adalah perlu
bagi membina tenaga kerja kelas pertama, budaya dan
kapasiti pelaksanaan untuk meningkatkan kecekapan
penyampaian perkhidmatan. Kerjasama yang kukuh antara
JPA dengan Bahagian-bahagian Pengurusan Sumber
Manusia di agensi pelaksana akan menjadikan peranan
mereka lebih berkembang, teratur dan menyeluruh.
Penetapan hala tuju yang strategik juga perlu mengambil
kira kehendak, aspirasi Negara dan perkhidmatan awam.
Melalui penetapan ini, outcome keseluruhan yang
diharapkan adalah untuk membawa satu transformasi
sumber manusia yang lebih strategik dan sejajar dengan
matlamat organisasi dan Misi Nasional.
Untuk mencapai outcome yang diharapkan, sepanjang
tahun 2009, program-program pembangunan strategik
seperti berikut telah dilaksanakan, iaitu:
• Pelan Strategik Pengurusan Sumber Manusia
Perkhidmatan Awam
Draf Pelan Strategik Pengurusan Sumber Manusia
Perkhidmatan Awam yang disediakan pada tahun
2009 ini merupakan satu dokumen yang akan menjadi
sumber rujukan utama kepada para pengurus sumber
manusia dalam menetapkan hala tuju strategik PSM di
agensi masing-masing. Penyediaan hala tuju strategik
PSM merupakan perkara asas yang perlu dilakukan
sebelum dasar-dasar sumber manusia lain ditetapkan.
Perkara ini ditekankan supaya segala dasar yang
digubal adalah sejajar dengan
misi, wawasan, prinsip, matlamat dan strategi
organisasi. Dokumen ini akan dimuktamadkan pada
tahun 2010.
• Pelan Strategik JPA 2011-2015
Draf Pelan Strategik JPA 2011-2015 merupakan satu
dokumen yang akan menyelaras dan menyepadukan
strategi, perancangan dan program yang dirancang
oleh setiap bahagian di JPA. Ini bertujuan untuk
memastikan hala tuju serta visi dan misi JPA yang
direncanakan tercapai. Pendekatan yang digunakan
dalam pelan ini lebih tertumpu kepada aspek outcome
atau impak. Dokumen ini akan dimuktamadkan pada
tahun 2010.
One of the strategic directions set by the PSD is to maintain
and strengthen its role as the principal advisor in public
sector HRM. If this objective is achieved, then the vision and
mission of the organisation can be fulfilled. A strategic
direction is needed to build a first-class workforce, culture
and implementation capacity to improve service delivery.
Strong cooperation between the PSD and the human
resource departments in other ministries and agencies can
make the latter‟s role stronger, orderly and comprehensive.
Setting the strategic direction in HR must take into account
the aspiration of the nation and the public service. Through
this, it is hoped that the human resource strategic
transformation can be carried out in line with organisational
goals and National Mission.
To achieve the desired outcome, strategic development
programmes as listed below were implemented throughout
2009:
• Public Service Human Resource Management Strategic
Plan
The draft of the Public Service Human Resource
Management Strategic Plan was prepared in 2009 as
a document which will be a main source of reference to
all human resource managers in setting strategic
direction of the human resource management in their
respective agencies. Developing a strategic direction
for human resource management is the basic step that
needs to be done before setting other human resource
policies. This is important to ensure that all policies
ratified are in line with the
mission, vision, principles, objectives and strategies of
the organisation. This document will be finalised in year
2010.
• The PSD Strategic Plan 2011-2015
The draft PSD Strategic Plan 2011-2015 is a document
that will coordinate and integrate strategy, planning
and programme delivery planned by every division in
the PSD. The aim is to ensure that the direction, vision
and mission of the PSD are achieved. The approach in
this plan focuses more on the outcomes or impact of the
PSD operations. This document will be finalised in year
2010.
29
Jabatan Perkhidmatan AwamPublic Service Department
• Pelan Pelaksanaan Search Committee (Pelan
Penggantian) 2009 – 2013
Pelan Pelaksanaan Search Committee Jabatan
Perkhidmatan Awam ini adalah berpandukan kepada
Pekeliling Perkhidmatan Bilangan 3 Tahun 2006 bagi
memastikan pegawai yang kompeten mengisi jawatan-
jawatan strategik dengan mengambil kira matlamat
jangka panjang, keperluan pembangunan modal insan
dan meningkatkan ketelusan dalam urusan
pemilihan, penggantian dan penempatan pegawai.
• The Search Committee Implementation Plan 2009 -
2013
The PSD Search Committee Implementation Plan is
guided by the Service Circular No. 3 of 2006 to ensure
that the strategic posts to be filled with the competent
personnel taking into consideration of its long term
objectives, the requirement of the human capital
development and in improving the transparency of the
selection process and the officer emplacement.
• Laporan TWG-6, Teras 5, RMKe-10
JPA telah diamanahkan untuk menjadi salah satu agensi
peneraju di bawah Teras Kelima RMKe-10 bagi
Kumpulan Kerja Teknikal Keenam (TWG-6). Selaras
dengan tanggungjawab yang diberikan ini, JPA telah
menyelaraskan cadangan strategik program-program
yang akan dijalankan oleh agensi-agensi yang
berkaitan di bawah Teras ini di dalam satu laporan
bagi memberikan impak dari segi peningkatan
keupayaan dan kompetensi sektor awam. Laporan ini
kemudiannya dipanjangkan kepada Unit Perancang
Ekonomi sebagai input untuk penyediaan RMKe-10.
• TWG-6 Report, Thrust 5, 10th Malaysia Plan
The PSD was consigned to be one of the leading
agencies for Technical Working Group (TWG) under
the Fifth Thrust of the 10th Malaysia Plan. The PSD was
assigned to coordinate the strategic programmes
suggested to be implemented by the respective
agencies. The report subsequently is extended to the
Economic Planning Unit as input for the 10th Malaysia
Plan's provision. Strategies and programmes proposed
in this report will assist in enhancing the capability and
competency of the public sector.
30
Jabatan Perkhidmatan AwamPublic Service Department
Unjuran Sumber Manusia
JPA turut melaksanakan unjuran sumber manusia bagi
memastikan organisasi berupaya menyampaikan
perkhidmatan dengan guna tenaga yang optimum
mengikut kompetensi yang relevan. Pada tahun
2009, Perancangan Tenaga Manusia Perkhidmatan Awam
telah disediakan mengandungi unjuran keperluan 13 skim
perkhidmatan kesihatan serta pengenalan kepada model
Kerangka Perancangan Tenaga Manusia bagi lapan
agensi di bawah sektor keselamatan telah disediakan untuk
pengurusan bakat oleh agensi-agensi yang terlibat.
Human Resource Projection
The PSD is also projecting human resource needs for the
public service to ensure that the public service is able to
deliver the services with optimum employment and with the
required competencies. Accordingly, in 2009, the Public
Service Manpower Planning Forecasts was produced.
Under this study, projections for 13 health service schemes
and the introduction of the Manpower Planning Framework
model to eight agencies under the security sector were
carried out for talent management by the agencies
involved.
• Pelan Komprehensif Latihan Perkhidmatan Gunasama.
Dokumen ini merupakan garis panduan bagi pengurus
sumber manusia dalam merancang program-program
pembangunan kerjaya dan latihan anggota
gunasama.
• Comprehensive Training Plan for Common-user
Service. This document is a guideline for human
resource managers in planning their training and
career development programmes for common-user
personnel.
Dasar Latihan Perkhidmatan Awam
Dalam pada itu, JPA amat menekankan penjajaran hala
tuju strategik pengurusan sumber manusia dengan hala tuju
perkhidmatan awam. Sehubungan itu, beberapa dasar
serta garis panduan berkaitan kompetensi penjawat awam
telah ditambahbaik, antaranya:
Public Service Training Policies
Additionally, the PSD ensures the alignment of the human
resource management strategic direction with the public
service direction. Accordingly, several policies and
guidelines on public servants‟ competencies were
developed, among others:
Sesi latihan melalui pelbagai pendekatan diperkenalkan bagi memudahkan penjawat awam menambah ilmu
Training sessions through a blended approach were introduced to facilitate public servants to gain knowledge
• Dasar Kemudahan Cuti Belajar kepada pegawai
awam yang mengikuti Kursus Jangka Sederhana dan
Kursus Jangka Panjang Secara Sepenuh Masa.
• Dasar Latihan bagi Program Mengikuti Pasangan.
• Policy on Study Leave Benefit to officers attending
Medium-Term and Long-term Courses.
• Training Policy for Spouse Programme.
31
Jabatan Perkhidmatan AwamPublic Service Department
Selain daripada garis panduan berkaitan Dasar
Latihan, satu lagi inisiatif strategik untuk memperkasakan
pengurusan sumber manusia (PSM) adalah melalui
penurunan kuasa meluluskan Cuti Belajar kepada
Kementerian Pengajian Tinggi dan Kementerian
Sains, Teknologi dan Inovasi bagi meningkatkan
keupayaan pengurusan dan pelaksanaan dasar latihan
sumber manusia di Kementerian terbabit.
Kajian dan Penyelidikan
Sebagai pusat rujukan utama dalam PSM bagi sektor
awam, JPA dari semasa ke semasa menjalankan kajian dan
penyelidikan berkualiti sebagai usaha untuk menghasilkan
dasar-dasar strategik PSM. Antara penyelidikan dan
kajian yang dijalankan sepanjang tahun 2009 adalah
seperti berikut:
Beside Training Policy guidelines, another strategic initiative
to strengthen the human resource management (HRM) is
through the delegation of powers on study leave approval
to the Ministry of Higher Education (MoHE) and the Ministry
of Science, Technology and Innovation (MOSTI) to enhance
the management capability on human resource training
policy and implementation in the ministries involved.
Studies and Research
As the main referral centre for public sector HRM, the PSD
carries out periodical quality studies and research to
generate strategic HR policies. Listed below are the
research and studies conducted in 2009:
Penetapan Hala Tuju Strategik Pengurusan Sumber
Manusia
Setting the Strategic Human Resource Management
Direction
Pengalaman Malaysia Dalam Membangunkan Kerangka
Strategik Pengurusan Sumber Manusia
Malaysian Experience in Developing Strategic Human
Resource Management Framework
Pewujudan Petunjuk Prestasi Utama Bagi Penjawat Awam
di Lapisan Utama
Establishment of Key Performance Indicators (KPI) for the
Top Echelon in the Public Service
Pengurusan Bakat Talent Management
Penjenamaan Pekerjaan: Strategi ke Arah Menjadi Majikan
Pilihan
Employment Branding: Strategy Towards Becoming the
Employer of Choice
Kajian Penerimaan Pengguna Human Resource Management
Information System (HRMIS)
Research on the User-Acceptance of the Human Resource
Management Information System (HRMIS)
Kajian Keberkesanan Penilaian Tahap Kecekapan (PTK)
2009
Survey on the Effectiveness of Competency Evaluation
Assessment 2009
Kajian Keperluan Tenaga Manusia bagi Sektor
Perkhidmatan (Skim Perkhidmatan Keselamatan)
Research on the Service Sector (Security Service Scheme)
Workforce Requirement
Kajian Impak Advanced Management Development
Programme (AMDP) Pegawai-pegawai Kanan Sektor
Awam (Tahap Ketiga) 2009
Impact Study on the Public Sector Senior Officers Advanced
Management Development Programme (AMDP)
Kajian Pemetaan Kawasan yang Berpotensi Menghadapi
Risiko Tanah Runtuh dengan Menggunakan Model
Pengangkatan Digital (DEM) di Malaysia
Mapping of the Potential Landslide Risk Area Using Digital
Elevation Model (DEM) in Malaysia
Kajian Gred Jawatan Ketua Institusi Latihan Awam (ILA) Study on the Grade for the Position of the Head, Public
Training Institute (ILA)
Kajian Kesihatan Mental di Kalangan Penjawat Awam Research on the Mental Well-Being of Public Service
Personnel
Kajian Impak Pekeliling Perkhidmatan Awam Bilangan 18
Tahun 2008 (Peningkatan Cuti Rehat dan Cuti Rehat Khas
yang Boleh Dikumpul untuk Pemberian Wang Tunai
Sebagai Gantian Cuti Rehat (GCR) Kepada 150 Hari)
Impact Study on Service Circular No. 18 of 2008 (Increase
to 150 Days Annual Leave and Special Annual Leave that
can be Accumulated for Cash-In-Lieu)
32
Jabatan Perkhidmatan AwamPublic Service Department
Memantapkan Kapasiti ORGANISASI
Enhancing ORGANISATIONAL CAPACITY
34 Penggubalan Skim Perkhidmatan
Formulation of Schemes of Service
35 Perubahan Skim Perkhidmatan
Amendments to Schemes of Service
37 Pengurusan Skim Perkhidmatan
Management of Schemes of Services
44 Melonjak Penggunaan ICT
Leveraging ICT
48 Pemerkasaan Proses Kerja
Enhancement of Work Processes
Kapasiti organisasi merujuk kepada keupayaan untuk
menggunakan sumber dan kemahiran yang ada demi
mencapai matlamat organisasi dan memenuhi ekspektasi
stakeholder dari segi struktur, skim perkhidmatan dan proses
kerja untuk menangani cabaran dan pergolakan
persekitaran yang berubah dengan pantas.
Organisational capacity refers to the ability to use resources
and skills to accomplish the organisation‟s goals and fulfill
stakeholder expectations in terms of structure, service
scheme, and work process to meet the ever-changing
environmental challenges and turbulences.
Struktur yang mantap akan menyumbang kepada pembangunan kapasiti organisasi
Well-designed structures will enhance organisational capacity
33
Jabatan Perkhidmatan AwamPublic Service Department
Pembangunan dan Pemantapan Organisasi
JPA telah melaksanakan kajian perskiman dan perjawatan
dengan memberi penekanan kepada usaha-usaha untuk
memantap dan memperkemas struktur perkhidmatan awam
serta pengukuhan struktur organisasi supaya sektor awam
terus kekal kemas dan relevan. Sepanjang tahun
2009, JPA telah melaksanakan pelbagai aktiviti perskiman
yang menjurus ke arah keberhasilan impak dalam
penarikan dan pengekalan pegawai, pemilikan modal
insan berkualiti dan kompeten, peluang kemajuan
kerjaya, keharmonian perhubungan majikan-pekerja dan
perkongsian ilmu.
Penggubalan Skim Perkhidmatan
• Penggubalan Dasar Baru
• Mewujudkan skim perkhidmatan Penghulu gred
NP27, NP32, NP36, NP40 untuk mengiktiraf
kepentingan peranan Penghulu sebagai saluran
penghubung di antara masyarakat dengan
Kerajaan .
• Menggubal skim perkhidmatan Pegawai
Penyediaan Makanan di peringkat Pengurusan dan
Profesional bagi memantau dan meningkatkan
kualiti perkhidmatan penyediaan makanan di
institusi awam.
• Mengenal pasti skim-skim perkhidmatan yang skop
fungsinya boleh digabungkan iaitu Merinyu Laut
gred A17, A22, A26; Serang gred A17, A22, A26;
Pembantu Juruenjin Laut/Juruenjin Laut gred
A1, A11/12, A18, A22; Penjaga Rumah Api gred
A1, A14; dan Kelasi/Jurumudi gred A1, A3/4
digabungkan kepada skim perkhidmatan Pembantu
Laut gred A17, A22, A26.
Organisational Enhancement and Development
The PSD conducted studies on schemes of service and
establishment in an effort to enhance the structure of the
public service as well as strengthen the organisation so that
public service continue to be well-structured and relevant.
Throughout 2009, the PSD organised various projects and
activities that impacted favourably on the schemes of
service and establishment of the public service. The
activities relating to schemes of service helped attract
talent and retain quality and competent human
capital, promoted harmony in the employer-employee
relationship and facilitated the sharing of knowledge.
Execution of Schemes of Service
• Execution of the New Policy
• Creating the scheme of service for Penghulu grade
NP27, NP32, NP36, NP40 to recognise the
importance of the role of the Penghulu as a medium
between the society and the Government.
• Creating the Food Preparation Officer scheme of
service at the Professional and Managerial level to
monitor and enhance the quality of food
preparation at public institutions.
• Identifying the schemes of services that can be
combined, that is, Marine Inspectorate grade
A17, A22, A26; Serang grade A17, A22 and A26;
Assistant Marine Engineer grade
A1, A11/12, A18, A22, Lighthouse Keeper grade
A1, A14; and Sailor grade A1, A3/4 combined as
Assistant Marine grade A17, A22, A26.
Pelbagai skim perkhidmatan telah ditambah baik sepanjang tahun 2009
Various scheme of services were improved in 2009
34
Jabatan Perkhidmatan AwamPublic Service Department
• Pemansuhan
• Memansuhkan skim perkhidmatan Pembantu Tadbir
Rendah gred N11, N14 dan Operator Mesin
Prosesan Data (OMPD) gred F11, F14 dengan skop
fungsi perkhidmatan tersebut diambil alih oleh skim
perkhidmatan Pembantu Tadbir (Perkeranian/
Operasi).
• Memansuhkan skim perkhidmatan Jaga dan skop
fungsinya diambil alih oleh skim perkhidmatan
Pengawal Keselamatan gred KP11.
• Memansuhkan skim perkhidmatan Pembantu Rendah
Hal Ehwal Islam gred R11, R14 yang fungsinya
diambil alih oleh skim perkhidmatan Pembantu Hal
Ehwal Islam gred S17, S22, S26.
• Abolishment
• Abolishment of the Junior Assistant Administration
grade N11, N14 and Data Processing Machine
Operator grade F11, F14. These schemes were
replaced with the Assistant Administration
(Clerical/Operations) scheme of service.
• Abolishment of the watchman scheme of service and
replaced with the Security Guard Scheme of Service
grade KP11.
• Abolishment of Junior Assistant Islamic Matters
grade R11, R14 and replaced with scheme of
service of Assistant Islamic Matters grade
S17, S22, S26.
Struktur skim perkhidmatan diperkemaskan dari semasa ke
semasa bagi mengelak pertindihan skop fungsi dan
menambahbaik kebajikan kakitangan
The structure of service schemes are constantly reviewed to
avoid duplication of functions and scope and to improve the
welfare of the staff
35
Jabatan Perkhidmatan AwamPublic Service Department
Perubahan Skim Perkhidmatan
• Penjenamaan Semula
• Pembantu Perubatan kepada Penolong Pegawai
Perubatan.
• Pembantu Farmasi kepada Penolong Pegawai
Farmasi.
• Pembantu Teknik (bidang kejuruteraan, seni bina
dan ukur bahan) kepada Penolong Jurutera (bagi
Pembantu Teknik bidang kejuruteraan), Penolong
Pegawai (bagi Pembantu Teknik bidang seni bina)
dan Penolong Juruukur Bahan (bagi Senibina
Pembantu Teknik bidang ukur bahan).
Amendments to the Schemes of Service
• Rebrand
• Medical Assistant to Assistant Medical Officer.
• Assistant Pharmacy to Assistant Pharmaceutical
Officer.
• Technical Assistant (engineering field, architecture
and survey) to Assistant Engineer (for Assistant
Technician in the engineering field), Assistant Officer
(for Assistant Technician in architecture) and Assistant
Surveyor (for assistant architecture technician in the
surveying field).
Pengurusan Skim Perkhidmatan
• Kelonggaran Syarat
JPA telah mempertimbangkan beberapa permohonan
kelonggaran syarat skim perkhidmatan yang
melibatkan pelantikan terus ke gred kenaikan
pangkat, syarat lantikan, had umur serta kelayakan
akademik dan ikhtisas. Dalam tempoh 2009, sebanyak
24 permohonan kelonggaran syarat telah diselesaikan.
Management of the Schemes of Service
• Alleviation of the Conditions
The PSD considered various applications for the
alleviation of conditions of service schemes that involved
appointment to promotional grades, conditions for
appointment, age limit and academic and professional
qualifications. In 2009, 24 applications for alleviation
were completed.
• Penambahbaikan
• JPA telah menaik taraf syarat lantikan dari Sijil
Pelajaran Malaysia (SPM) ke peringkat diploma
bagi skim perkhidmatan Penolong Pegawai Tanah
gred NT27, NT32, NT36.
• Menambahbaik syarat lantikan skim perkhidmatan
Pembantu Tadbir (Perkeranian/Operasi) gred
N17, N22, N26 dengan menggugurkan tiga syarat
lantikan sedia ada iaitu Sijil Perancang Bandar dan
Wilayah, Sijil Institut Pertanian dan sijil dalam
bidang kejuruteraan ukur tanah atau perancang
bandar dan wilayah serta mengekalkan SPM.
• Enhancement
• The PSD upgraded the appointment requirement for
Land Assistant Officer post for the NT27, NT32 and
NT36 grades from the SPM to Diploma.
• Improved the appointment requirement for the
Administration Assistant (Clerical/Operation) service
scheme for the N17, N22 and N26 grades by
terminating three existing appointment requirements
which are Town and Country Planning
Certificate, Agricultural Institute Certificate and
certificate in land surveyor engineering or town and
country planning while retaining the SPM.
Penyelidikan dan Pembangunan Skim Perkhidmatan
JPA sentiasa menjalankan penyelidikan dan pembangunan
skim perkhidmatan dari semasa ke semasa untuk
memperkasa dan memperkaya skim perkhidmatan supaya
lebih fleksibel dan berdaya saing. Hasil penyelidikan
telah didokumenkan dalam Buku Maklumat Skim
Perkhidmatan (dua edisi) dan Penghuraian Kerja Skim
Perkhidmatan sebagai rujukan Pengurus Sumber Manusia
dalam menyediakan kertas cadangan menggubal atau
meminda skim perkhidmatan yang berkuat kuasa.
Research and Development on the Service Schemes
The PSD continues to undertake research and development
pertaining to schemes of service from time to time in order
to enhance and enrich the schemes of service so that they
are flexible and competitive. The results of the research
were documented in the Scheme of Service Information
Booklet (two edition) and Job Extraction Schemes of Service
as a reference to Human Resource Managers in preparing
proposals for the foundation and adjustment of service
schemes.
Pengukuhan Organisasi
Dengan mengambilkira keperluan pembangunan modal
insan serta fokus terhadap kesejahteraan hidup rakyat
Malaysia, maka perkhidmatan-perkhidmatan berikut terus
diperkukuhkan melalui kajian-kajian perjawatan agensi
sektor awam. Fokus utama JPA dalam urusan perjawatan
antaranya meliputi perkara berikut iaitu:
Organisational Enhancement
To ensure the needs of developing human capital and to
enhance the quality of life of Malaysians, the services
below were strengthened through public-agency
establishment studies. The main focus of the PSD in the
establishment matters, among others, included:
36
Jabatan Perkhidmatan AwamPublic Service Department
Memperkukuhkan Fungsi Kementerian
Sejajar pembentukan kabinet baharu pada 9 April
2009, JPA telah melaksanakan pengukuhan perjawatan
serta pengagihan fungsi 27 kementerian kepada 25
kementerian. Ia berikutan dengan pembubaran dua
kementerian sedia ada iaitu Kementerian Pembangunan
Usahawan dan Koperasi serta Kementerian
Perpaduan, Kebudayaan, Kesenian dan Warisan. Langkah
pengukuhan perjawatan serta penyusunan semula struktur
organisasi kementerian telah mengambil kira aspek
peluasan skop fungsi kementerian serta kesesuaian fungsi
dan peranan yang dilaksanakan oleh kementerian yang
terlibat.
• Enhancing Ministry Functions
Following the new cabinet reshuffle on 9th April
2009, the PSD implemented establishment enhancement
steps as well as functions redistribution from the 27 to
25 Ministries. This was following the abolishment of the
two ministries, that is, the Ministry of Entrepreneur
Development and Cooperation and the Ministry of
Unity, Culture and Heritage. The steps to the
enhancement of the establishment and structure of the
ministry‟s organisation took into consideration the aspect
of extending the scope and functions of the ministries
and the suitability of the functions and roles
implemented by the ministries involved.
• Pemerkasaan Keupayaan Agensi/Institusi
Perkhidmatan Sosial
• Perkhidmatan Pendidikan
• Berdasarkan arahan perbelanjaan berhemat
yang dikeluarkan melalui Pekeliling
Perbendaharaan Bilangan 9 Tahun 2008, fokus
kajian perjawatan pada tahun 2009 adalah
menjurus kepada perkhidmatan kritikal iaitu
perkhidmatan pendidikan dan kesihatan.
• Bagi merealisasikan Pelan Pembangunan
Pendidikan Negara (PIPP) 2006 hingga
2010, JPA bertanggungjawab memperkukuhkan
perjawatan di Kementerian Pelajaran Malaysia
(KPM) melalui penubuhan Institut Pendidikan
Guru Malaysia (IPGM) Induk.
• Enhancing The Ability of the Social Services
Institutions/Agencies
• Education Services
• Based on the instruction on prudent expenditure
via Service Circular No. 9 of 2008, the focus of
the establishment studies in 2009 was more
towards critical services which are education and
health services.
• For the realisation of the National Education
Development Plan 2006 until 2010, the PSD was
responsible for enhancing the establishment at the
Education Ministry by establishing the Main
Institute For Teacher‟s Education.
Skim perkhidmatan bagi guru dan jururawat dimasukkan di bawah perkhidmatan kritikal
Schemes of service for teachers and nurses are categorised as critical services
37
Jabatan Perkhidmatan AwamPublic Service Department
Kementerian Penerangan, Komunikasi dan Kebudayaan diwujudkan hasil gabungan fungsi beberapa kementerian lain
Ministry of Information, Communications and Culture was established as a result of an amalgam of functions
of selected ministries
• Perkhidmatan Kesihatan
• Pengukuhan perjawatan Pengarah Kesihatan
Negeri, Timbalan Pengarah Kesihatan Negeri
(Kesihatan Awam), Pengarah Hospital
Negeri, Pengarah Hospital Tertiari dan
Pengarah Hospital Psikiatri juga turut
dilaksanakan pada tahun 2009.
• Penubuhan Pusat Jantung Sabah untuk
meningkatkan penyampaian perkhidmatan
kesihatan berkaitan kardiologi bagi membantu
masyarakat Sabah yang kurang berkemampuan
untuk mendapatkan rawatan di Semenanjung
Malaysia.
• Penubuhan Majlis Penjagaan Kesihatan Malaysia
dengan tujuan mempromosi dan membangunkan
industri pelancongan kesihatan negara.
• Health Services
• Enhancement of the establishment of State Health
Director, Deputy State Health Director (Public
Health), State Hospital Director, Tertiary Hospital
Director and Psychiatry Hospital Director were
made in 2009.
• Establishment of the Sabah Heart Centre to
increase the health service delivery regarding
cardiology to help the Sabahans who are less
able to have treatment in Peninsular Malaysia.
• Establishment of the Malaysia Health Care
Travel Council (MHTC) with the aim of promoting
and developing the health tourism industry.
• Pewujudan dan Penstrukturan Agensi
• Pewujudan Kementerian Penerangan, Komunikasi
dan Kebudayaan (KPKK) yang membabitkan
penggabungan fungsi Kementerian
Penerangan, Kementerian, Kebudayaan,
Kesenian dan Warisan serta fungsi Bahagian
Komunikasi di Kementerian Tenaga, Air dan
Komunikasi. Ia bertujuan bagi meningkatkan
tahap sistem penyampaian Kerajaan serta
penyusunan semula fungsi-fungsi perkhidmatan
awam sedia ada agar lebih efisien dan efektif.
• Establishment and Structuring of the Agencies
• The establishment of the Ministry of
Information, Communications and Culture
involving the amalgam of the functions of the
Ministry of Information, Ministry of Culture, Arts
and Heritage as well as the functions of the
Communications Division at the Ministry of
Energy, Water and Communications. This
amalgamation was aimed at increasing
Government service delivery and restructuring
the current public service functions so that they
are more efficient and effective.
38
Jabatan Perkhidmatan AwamPublic Service Department
Unit Penyampaian dan Pengurusan Prestasi (PEMANDU) ditubuhkan bagi memantau pelaksanaan NKRA
Performance Management and Delivery Unit (PEMANDU) was established to monitor the implementation of NKRAs
• Pewujudan enam Institut Kemahiran Belia
Negara (IKBN) di bawah RMK-9 membabitkan
pewujudan struktur organisasi bagi setiap IKBN
terdiri dari Bahagian Kemahiran, Bahagian Hal
Ehwal Pelajar serta Cawangan Pentadbiran dan
Kewangan.
• Pewujudan 10 buah pejabat cawangan
Kementerian Kemajuan Luar Bandar dan
Wilayah (KKLW) di negeri-negeri.
• Penubuhan Unit Penyampaian dan Pengurusan
Prestasi (PEMANDU) di Jabatan Perdana
Menteri bagi memantau pelaksanaan Bidang
Keberhasilan Utama Negara (NKRA) di enam
agensi peneraju. Unit NKRA telah diwujudkan di
setiap agensi peneraju bagi merancang dan
melaksanakan program bagi setiap NKRA.
• Establishing six National Youth Skills Institutes
(IKBN) under the 9th Malaysia Plan involving the
creation of the organisational structure for each
IKBN consisting of three main
Divisions, namely, Skills Division, Students Affairs
Division and Finance and Administration Branch.
• Establishing 10 branches at the state level under
the Ministry of Regional and Rural Development.
• Establishing the Performance Management and
Delivery Unit (PEMANDU) at the Prime Minister‟s
Department to monitor the implementation of the
National Key Result Areas (NKRA) in the six lead
agencies. The NKRA Unit has also been
established at every lead agency to plan and
implement programmes for each NKRA.
• Establishment of the State Tourism Office to
replace the State Tourism Action Council (MTPN)
that was abolished at the end of 2009.
• Strengthening the establishment through the
creation of new posts for Royal Malaysian Police
Force (RMPF) with various grades including in
Police Station in Kota Putra, Police Station
Community for Selangor and Kedah contingent
and also 14 new police stations in Johor.
• Pewujudan Pejabat Pelancongan Negeri sebagai
menggantikan Majlis Tindakan Pelancongan
Negeri (MTPN) yang dimansuhkan pada akhir
tahun 2009.
• Pengukuhan perjawatan dengan pewujudan
jawatan baru Polis Diraja Malaysia (PDRM)
pelbagai gred, termasuk di Balai Polis Kota
Putra, Balai Polis Komuniti bagi kontinjen
Selangor dan Kedah serta 14 balai baru di
Johor.
39
Jabatan Perkhidmatan AwamPublic Service Department
• Penubuhan Pejabat Wakil Tetap Malaysia ke
ASEAN di Jakarta dilaksanakan. Ini adalah
selaras dengan Dasar Luar Negara yang
memberikan penekanan kepada hubungan
Malaysia dengan negara-negara ASEAN.
• Penstrukturan semula Perbadanan Kemajuan
Filem Nasional Malaysia (FINAS).
• Penstrukturan semula Agensi Berita Nasional
Malaysia (BERNAMA).
• Penyusunan semula Perbadanan Pembangunan
Industri Kecil dan Sederhana (SMIDEC) di mana
fungsinya diperluaskan menjadi agensi yang
bertanggungjawab ke atas pelaksanaan
program-program pembangunan dan
peningkatan keupayaan Perusahaan Kecil dan
Sederhana (PKS) di 18 Kementerian/Agensi
Pusat dan 60 agensi. Mulai 2 Oktober
2009, SMIDEC telah dijenamakan semula
sebagai SME Corp. Malaysia dan menjadi entiti
yang diasingkan pengurusan saraannya.
• Penstrukturan semula Majlis Keselamatan
Negara (MKN) dilaksanakan bagi memberi
fokus kepada peningkatan kawalan
keselamatan dan ketenteraman awam secara
keseluruhan selaras dengan Dasar Keselamatan
Negara.
• The establishment of the Malaysian ASEAN
Permanent Representative Office in Jakarta. This
is in accordance with foreign policy to focus on
the relations between Malaysia and ASEAN
countries.
• The restructuring of the Malaysia National Film
Development Corporation (FINAS).
• The restructuring of the Malaysia National News
Agency (BERNAMA).
• The restructuring of Small and Medium Industry
Development Corporation (SMIDEC) by
expanding its functions and making it into an
agency which is responsible for the
implementation of development programmes
and the enhancement of the small and medium
industry (SME) capability in 18 ministries/ central
agencies and 60 agencies. As of 2nd October
2009, the SMIDEC was rebranded as SME Corp.
Malaysia, thereby, becoming an entity with its
separate remuneration management.
• The restructuring of the National Security Council
(MKN) in enabling MKN to be focused on the
overall improvement of security and public order
in line with the National Security Policy.
Penstrukturan semula kementerian/agensi adalah bagi meningkatkan sistem penyampaian kepada pelanggan
Restructuring of ministries/agencies is aimed at enhancing service delivery system to clients
40
Jabatan Perkhidmatan AwamPublic Service Department
• Pemantapan Pentadbiran Kerajaan Negeri Sabah
dan Sarawak
• Penggredan semula jawatan kumpulan
Pengurusan Tertinggi di Pentadbiran Kerajaan
Negeri Sabah yang merangkumi Setiausaha
Tetap (SUT) Kementerian, Peguam Besar dan
Timbalan Peguam Besar Negeri serta Datuk
Bandar dan Ketua Pengarah Dewan Bandaraya
Kota Kinabalu (DBKK).
• Penyusunan semula agensi-agensi melibatkan
DBKK, 22 Pejabat Daerah, 21 Pihak Berkuasa
Tempatan (PBT), Kerajaan Tempatan dan
Perumahan (KKTP) serta Kementerian Kemajuan
Luar Bandar dan Wilayah (KKLW).
• Pemantapan di Pentadbiran Kerajaan Negeri
Sarawak, dilakukan berikutan persempadanan
semula Bahagian-bahagian di Negeri Sarawak
yang membawa kepada penubuhan dua
bahagian baru iaitu Bahagian Betong dan
Bahagian Mukah. Dua Pejabat Residen baharu
ditubuhkan bagi Bahagian-bahagian ini. Majlis
Daerah Mukah dan Dalat turut disusun semula
berikutan persempadanan semula bahagian ini.
• The Enhancement of the Sabah and Sarawak
Government Administration
• Regrading of top level management posts in
Sabah Government Administration involved the
Ministry Permanent Secretary (SUT), Attorney-
General and State Deputy Attorney-General
and also Mayor and Director-General, Kota
Kinabalu Municipal Council (DBKK).
• Restructuring of agencies involving DBKK, 22
district offices, 21 local authorities (PBT), Housing
and Local Government and also Regional and
Rural Development Ministry (KKLW).
• Enhancement of the Sarawak Government
Administration following the redrawing of
boundaries of the divisions in Sarawak which
resulted in the formation of two
territories, namely, Betong and Mukah and the
creation of resident offices in these divisions. In
addition, Mukah and Dalat District Council also
was restructured following the redrawing of the
boundaries of this division.
• Pemantapan Kajian Perjawatan
JPA telah mengambil beberapa inisiatif untuk
mengkaji dan mengeluarkan model perjawatan dan
panduan bagi memantapkan perjawatan ke atas
agensi sektor awam supaya setara
keberkesanannya dengan agensi seumpamanya di
negara maju. Contoh kajian, model dan panduan
yang dikeluarkan pada tahun 2009 adalah seperti
berikut:-
• Enhancement of Establishment Research
The PSD undertook a study and produced an
establishment model and guidelines to enhance
establishment in public sector agencies to improve
their effectiveness to the level comparable to similar
agencies in developed countries. Examples of
established models and research in 2009 are as
follows:-
• Pemantapan Perjawatan Di Pihak Berkuasa
Tempatan
• Penubuhan Jabatan Pembangunan Masyarakat
yang memberi tumpuan kepada kemiskinan
bandar dan luar bandar.
• The Enhancement of Local Authority Establishment
• The establishment of the Community Development
Department with a focus on urban and rural
poverty.
41
Jabatan Perkhidmatan AwamPublic Service Department
Kajian / Garis Panduan/ Model
Research / Guidelines / Model
Tujuan
Objectives
Garis panduan pewujudan jawatan Pegawai Petunjuk
Prestasi Utama (KPI) Y. B. Menteri.
Guidelines for the establishment for the post of the
Minister‟s Key Performance Indicators (KPI) Officer.
Mewujudkan pegawai KPI secara sepenuh masa bagi memantau pelan-
pelan tindakan yang telah digubal untuk mencapai sasaran KPI dan
mengawasi pelaksanaan KPI Y.B. Menteri.
To create a full-time KPI officer to monitor the action plans which have
been constructed in achieving the KPI targets and monitoring the
implementation of ministers‟ KPIs.
Garis panduan pelaksanaan jawatan fleksi bagi
kenaikan pangkat secara Khas Untuk Penyandang
(KUP) bagi pegawai Kumpulan Sokongan yang
berkhidmat dalam perkhidmatan semasa.
Guidelines for the implementation of flexi posts for
personal-to-holder promotional exercise for officers
under the Support Group who have served in the
current service.
Mewujudkan jawatan secara fleksi di gred lantikan untuk kenaikan
pangkat pegawai Kumpulan Sokongan yang berkhidmat selama 15 tahun
dan lebih dalam skim perkhidmatan dan perkhidmatan semasa secara
Khas Untuk Penyandang (KUP).
To create flexi posts at the appointment grades for promotion of the
Support Group who have served more than 15 years in the service scheme
and current service as personal-to-holder.
Model Unit Pengurusan Psikologi di Bahagian
Pengurusan Sumber Manusia Kementerian.
Psychology Management Unit Model at the Ministry
Human Resource Management Division.
Memastikan pelaksanaan fungsi psikologi dan kaunseling secara berkesan
serta membantu ketua perkhidmatan dan Pihak Berkuasa Melantik (PBM)
dalam menentukan kelayakan pegawai semasa proses pengambilan.
To ensure an effective implementation of psychology and counselling
functions and to assist the heads of department and appointing authorities
in vetting candidates during the recruitment process.
Model Unit Audit Dalam (UAD) di Kementerian dan
Jabatan Persekutuan.
Internal Audit Unit (UAD) Model at the ministries and
federal departments.
Memantapkan fungsi UAD di Kementerian/Jabatan Persekutuan dengan
mewujudkan model UAD yang dibahagikan kepada tiga fungsi utama
iaitu Audit Prestasi, Audit Pengurusan Kewangan dan Audit Khas.
To enhance the functions of UAD at the ministries/federal departments by
establishing the UAD model which is divided into three main functions that
is Performance Audit, Financial Management Audit and Special Audit.
Model Asas Unit Pengurusan Aset (UPA) di semua
Kementerian, Jabatan dan Pusat Tanggungjawab di
Perkhidmatan Awam Persekutuan.
Asset Management Unit (UPA) at all ministries,
departments and responsibility centres of the Federal
Public Service.
Mewujudkan unit asas UPA dengan dua fungsi utama iaitu pengurusan
aset dan pengurusan stor bagi menguruskan aset-aset Kerajaan dengan
teratur, cekap dan berkesan.
To create the base unit of UPA with two main functions that is asset
management and store management to manage the Government asset
efficiently and effectively.
Kajian nisbah penjawatan bagi Perkhidmatan
Gunasama, Jawatan Kader dan Kumpulan Sokongan.
Study on the personnel ratio for the common user
services, cader post and support group.
Mengkaji nisbah perjawatan bagi skim perkhidmatan berkenaan
sebagaimana langkah permulaan untuk menambah baik peluang
kemajuan kerjaya.
To study the personnel ratio for the schemes of service as the first step in
enhancing career development.
Arahan pentadbiran pelaksanaan Pekeliling
Perkhidmatan yang dikeluarkan oleh Cawangan Skim
Perkhidmatan serta keputusan-keputusan dan dasar
kerajaan.
Administrative instructions and service circulars issued
on schemes of services and government decisions.
Menjadi rujukan/panduan bagi melaksanakan kajian-kajian perjawatan
mengikut keputusan dan dasar-dasar Kerajaan.
To become a source of reference/guide in implementing establishment
studies following Government decisions and policies.
42
Jabatan Perkhidmatan AwamPublic Service Department
Melonjakkan Penggunaan ICT
ICT akan terus menjadi nadi penggerak penting ke arah
meningkatkan keberkesanan penyampaian perkhidmatan.
Pengurusan maklumat bukan lagi menjadi faktor sokongan
kepada fungsi organisasi, sebaliknya merupakan teras
kepada kejayaan sistem penyampaian perkhidmatan yang
berkesan. Pengurusan data dan maklumat pengurusan
sumber manusia secara efisien dan efektif merupakan kunci
kejayaan utama kepada pengoperasian dan perancangan
strategik sumber manusia bagi mencapai misi nasional.
Antara alternatif terbaik adalah melalui penggunaan
secara meluas sistem dan aplikasi komputer bagi
mengumpul data berkaitan sumber manusia sektor awam.
Keperluan Kepada Data dan Maklumat
• Kemudahan Business Intelligence
Melalui kemudahan Business Intelligence (BI) iaitu Sistem
Maklumat Eksekutif (EIS), kesemua transaksi sumber
manusia yang direkod di dalam HRMIS secara
bersepadu mampu dikeluarkan. Dari segi perancangan
strategik ICT, JPA mula bergerak dari Agenda Aplikasi
kepada Agenda Informasi. Bagi memastikan strategi ini
dapat direalisasikan, pada tahun 2009, JPA telah
memastikan semua agensi sektor awam melaksanakan
keseluruhan proses sumber manusia dalam HRMIS.
• Pelaksanaan HRMIS Sebagai Petunjuk Prestasi Utama
Pada tahun 2009 status pengemaskinian rekod
peribadi dan profil perkhidmatan telah dijadikan
Petunjuk Prestasi Utama (KPI) Ketua-ketua Perkhidmatan
dan Ketua Jabatan terpilih. Melalui pelaksanaan KPI
ini, maklumat dan data di dalam HRMIS bagi
keseluruhan agensi sektor awam dipastikan sentiasa
lengkap dan kemas kini. Pada tahun 2009, sebanyak
12,222 laporan menggunakan EIS telah dikeluarkan
untuk kegunaan Parlimen, Jabatan
Perangkaan, Suruhanjaya Pencegahan Rasuah
Malaysia dan syarikat-syarikat swasta.
• Pelaksanaan Surat Pengesahan Diri dan Pengakuan
Pegawai Secara Online
Mulai Disember 2009, kemudahan Surat Pengesahan
Diri dan Pengakuan Pegawai secara online (eGL) ini
telah diperluaskan penggunaannya kepada semua
Anggota Pentadbiran, Ahli Parlimen dan Ahli Dewan
Undangan Negeri serta tanggungan.
Leveraging ICT
ICT will always be the significant agent in enhancing service
delivery effectiveness. Information management will not
only be the supporting factor to organisational excellence
but will be the platform for the accomplishment of effective
service delivery. The efficient and effective data
management and human resource management information
is the key success factor for the operationalisation of
strategic human resource planning to achieve national
mission. One of the best alternatives is through the broad
utilisation of computer systems and applications in
gathering data regarding public sector human resources.
Request for Information on Demand
• Business Intelligence Solutions
With the presence of Business Intelligence (BI)
solutions, in this case the Executive Information System
(EIS), every human resource business transaction can be
recorded in an integrated fashion in HRMIS. In terms of
ICT strategic planning, the PSD has begun the shift from
Applications Agenda to Information Agenda. In order
for such strategy to be achieved in 2009, the PSD
ensured all public sector agencies implemented the
whole spectrum of human resource processes in HRMIS.
• Implementation of HRMIS as a Key Performance
Indicators
In 2009, the updating of personnel records and service
profile status was made a Key Performance Indicators
(KPI) for heads of department. The deployment of this
KPI caused the update of information in HRMIS by
every agency. In 2009, 12,222 reports were
generated by using the EIS for Parliament, Statistics
Department, Anti Corruption Commission and private
companies.
• Implementation of Guaranty and Verification of the
Status of the Officer Letter via Online
Starting December 2009, the facility of making
available online the Guaranty Letter verifying the status
of the officer (eGL) would be extended to cabinet
ministers, members of parliament and state house of
representatives and their families.
43
Jabatan Perkhidmatan AwamPublic Service Department
Perkara
SubjectBilangan
Number
Bil. Transaksi HRMIS
No. of HRMIS Transactions 5,097,929
Bil. Pengguna HRMIS
No. of HRMIS Users 326,683
Bil. Login HRMIS
No. of HRMIS Login13,729,250
Bilangan Pengguna/Transaksi/Login HRMIS Bagi Tahun 2009
Number of HRMIS Users / Transactions / Logins in 2009
• Sehingga 31 Disember 2009, JPA telah menyelesaikan
fasa pertama pelaksanaan HRMIS iaitu pembinaan
struktur perjawatan sektor awam meliputi 1,291,905
perjawatan dengan 1,026,125 sandangan. Fasa kedua
pelaksanaan adalah pengemaskinian maklumat data
asas rekod peribadi dan profil perkhidmatan bagi
membolehkan modul dan submodul lain dilaksanakan.
Sehingga 31 Disember 2009 menunjukkan 26
Kementerian dan Pentadbiran Setiausaha Kerajaan
Negeri (PSUK) telah mengemaskini melebihi 90 peratus
rekod peribadi.
• Bagi profil perkhidmatan, 21 Kementerian dan PSUK
telah mencapai tahap lebih 90 peratus, lima mencapai
tahap 80-89 peratus, lapan mencapai tahap 50-79
peratus.
• Urusan HRMIS
Pelaksanaan dan penggunaan HRMIS telah
berkembang dengan positif pada tahun 2009. Jumlah
bilangan pengguna, transaksi dan login HRMIS bagi
2009 ditunjukkan di bawah.
• HRMIS Affairs
HRMIS implementation and usage improved significantly
in 2009. The number of users, transactions and HRMIS
logins in 2009 are as follow:
• By 31st December 2009, HRMIS had already completed
the first phase of its implementation, that is, developing
an establishment structure involving 1,291,905 posts in
the public sector with 1,026,125 personnel. The second
phase of the implementation involves updating
personnel records and service profiles to ensure other
modules and sub modules can be implemented. As at
31st December 2009, records showed that 26
ministries and state secretaries‟ offices achieved more
than 90 percent in terms of record updates.
• As for the service profiles, 21 ministries and state
secretaries‟ offices reached more than 90 percent, five
achieved 80-89 percent and eight achieved 50-79
percent.
Penjelasan mengenai HRMIS dibuat melalui mesyuarat dan media elektronik
Explanations on HRMIS were done through meetings and electronic media
44
Jabatan Perkhidmatan AwamPublic Service Department
• MySMS
Perkhidmatan mySMS 15888 JPA telah dilancarkan
pada 5 Ogos 2009. Kemudahan mySMS ini
mengandungi 10 perkhidmatan iaitu:
• Maklumat Korporat (INFO JPA)
• Keputusan Program Ijazah Dalam Negara (PIDN)
2009
• Semak status Pembayaran Pesara (PENCENBAYAR)
• Semak status Permohonan Persaraan (PENCENSTS)
• Mendapatkan Katalog Penerbitan INTAN
(INTANKATALOG)
• Senarai Program Latihan INTAN bagi bulan
Oktober-Disember 2009 (IKURSUS)
• Semakan Keputusan Pinjaman Boleh Ubah/Pinjaman
Pelajaran Sesi 2009/2010 (PBU)
• Keputusan Biasiswa Persekutuan Politeknik
2009/2010 (POLI)
• Semakan Bayaran Khas Kewangan Kepada Pesara
Tahun 2009 (PENCENBIPP)
• Semakan keputusan permohonan ISAC (INTANISAC)
Kemudahan ini disediakan bagi memudahkan
pelanggan JPA berurusan secara terus melalui
perkhidmatan di atas talian. Sehingga 31 Disember
2009 sebanyak 10,827 transaksi telah direkodkan.
• MySMS
mySMS 15888 JPA service was launched on 5th August
2009. The mySMS‟s facility consists of 10 services that
are:
• Corporate Information (PSD INFO)
• Results of Sponsorship Programme for Local
Universities (PIDN) 2009
• Checking the status of Pension Payment
(PENCENBAYAR)
• Checking the status of Retirement Applications
(PENCENSTS)
• Obtaining the Catalogue on INTAN Publications
(INTANKATALOG)
• List of Training Courses at INTAN for October-
December 2009 (IKURSUS)
• Checking the results of Convertible Loan/Study Loan
2009/2010 Applications (PBU)
• Checking the results of Federal Scholarships for
Polytechnics 2009/2010 (POLI)
• Checking the status of Special Payment for
Pensioners in 2009 (PENCENBIPP)
• Results of ISAC Application (INTANISAC)
This facility is provided continuously to the PSD‟s clients.
Until 31st December 2009, 10,827 short messaging
systems have been recorded.
Pelancaran perkhidmatan MySMS JPA disempurnakan oleh Y.Bhg. Tan Sri KPPA
The official launch of the PSD MySMS service by the DG of the Public Service
45
Jabatan Perkhidmatan AwamPublic Service Department
Agensi
Agencies
Bil.Agensi
No. of Agencies
Talian Siap
Installed Lines
Dalam Proses
Installation in Progress
Kementerian
Ministries25 25 -
Pentadbiran Setiausaha Kerajaan Negeri
State Secretaries‟ Offices13 13 -
Agensi di bawah Kementerian
Agencies under the Ministries202 200 2
Agensi Pentadbiran Setiausaha Kerajaan Negeri
Agencies under the State Secretaries‟ Office481 459 22
• Pemantapan Infrastruktur Rangkaian JPA*Net
JPA dengan kerjasama pihak MAMPU telah
melaksanakan aktiviti Putrajaya Campus Network (PCN)
Overhaul bagi menggantikan perkakasan rangkaian
teknologi Asynchronous Transfer Mode (ATM) kepada
Gigabit Ethernet (GE). Pelaksanaannya telah selesai
pada 31 Mei 2009 dan telah meningkatkan prestasi
capaian rangkaian dalaman JPA*Net.
• Pemantapan Tadbir Urus Keselamatan
Pemantapan tadbir urus keselamatan ICT di JPA telah
dilaksanakan menerusi beberapa aktiviti-aktiviti seperti
berikut:
• Pelaksanaan Penilaian Tahap Keselamatan ICT
(Security Posture Assessment) bagi sistem rangkaian
dan sistem-sistem ICT
• Penganjuran Taklimat Kesedaran Keselamatan ICT
di kalangan pengguna di JPA
• Mengadakan Mesyuarat Jawatankuasa
Keselamatan ICT di JPA (JKICT)
• Pelaksanaan Kursus Pembudayaan ICT (Penggunaan
Internet dan E-mel) di JPA
Status Pemasangan Talian EG*Net Mengikut Kementerian dan SUK Sehingga 31 Disember 2009
Status of Installation EG*Net Line by Ministries and State Secretaries‟ Offices as of 31st December 2009
• Fortifying JPA*Net Network Infrastructure
The PSD, with MAMPU's cooperation, has implemented
the Putrajaya Campus Network (PCN) Overhaul
activities to replace the Asynchronous Transfer Mode
(ATM) with the Gigabit Ethernet (GE). The
implementation was completed on 31st May
2009, which helped to increase the performance of
JPA*Net internal network's access.
• Strengthening Security Management
The strengthening of the ICT security in the PSD was
implemented through a number of activities such as:
• Deployment of Security Posture Assessment (SPA) for
networking system and ICT systems
• Organising ICT security awareness talks among users
in the PSD
• Organising ICT Security Committee Meetings in the
PSD (JKICT)
• Deployment of ICT Acculturation Courses (Internet
and E-mail usage) in the PSD
• Pemasangan Talian EG*Net bagi Pelaksanaan
Aplikasi HRMIS
Status pemasangan talian juga menampakkan
pertambahan yang ketara di mana sebanyak 97
peratus agensi sektor awam telah mempunyai capaian
ke aplikasi HRMIS. Peningkatan ini memberikan peluang
kepada agensi untuk mencapai HRMIS dari premis
masing-masing. Status pemasangan talian mengikut
Kementerian dan SUK sehingga 31 Disember 2009
adalah seperti berikut:
• Installation of EG*Net Line for the Implementation of
HRMIS
The status of the installation of the EG*Net line showed a
significant increase. 97 percent of the public service
agencies have access to the HRMIS applications. This
increase gives the opportunity to agencies to access
HRMIS from their respective premises. The status of the
installation by Ministries and state secretariats until 31st
December 2009 are as below:
46
Jabatan Perkhidmatan AwamPublic Service Department
Pemerkasaan Proses Kerja
Selain melipatgandakan penggunaan teknologi ICT dalam
pengurusan sumber manusia, sistem proses kerja yang
lebih teratur dan piawai juga diwujudkan bagi memastikan
peningkatan dalam kualiti penyampaian perkhidmatan.
• Urusan Pengambilan Melalui JobsMalaysia.
Mulai 10 Mac 2009, urusan pengiklanan bagi tawaran
pengisian kekosongan bagi 42 jawatan (enam skim
perkhidmatan) Kumpulan Sokongan II telah dibuat
melalui JobsMalaysia. Proses pengisian melalui
JobsMalaysia hanya mengambil masa selama empat
bulan berbanding enam bulan melalui proses biasa
sebelum ini. Melalui JobsMalaysia, urusan tapisan dan
mengenalpasti calon untuk sesi temuduga dapat
dipercepatkan.
Enhancement of Work Processes
Besides increasing the usage of the ICT technology in
human resource management, work process systems that
are more structured and systematic were developed to
enhance the quality of service delivery.
• Recruitment Process via JobsMalaysia
The advertisement of 42 vacancies (six schemes of
service) for Support Group II was made through
JobsMalaysia on 10th March 2009. The recruitment
process was shortened from six months to four months
via JobsMalaysia as it expedites the short listing
process to identify qualified persons to be interviewed.
Kekosongan jawatan bagi enam skim perkhidmatan kini ditawarkan melalui JobsMalaysia
Vacancies for six schemes of service now offer via JobsMalaysia
• Sistem Pengendalian Dokumen Klien (eSISDOK)
Sistem yang dibangunkan untuk mendaftar surat-surat
atau dokumen yang diterima dan memastikan JPA
memberi maklum balas kepada pelanggan dengan
mengeluarkan surat akuan terima kepada pelanggan
secara automatik. Sistem ini berupaya memantau
dokumen-dokumen dari awal hingga akhir. Sistem
eSISDOK telah dinaiktaraf pada tahun 2009 kepada
eSISDOKv2 dengan penambahan modul-modul baru
yang lebih mesra pengguna dan mantap. Semua
Bahagian di JPA telah menggunakan sepenuhnya sistem
eSISDOK ini.
• Client Document Management System (eSISDOK)
A system was developed to register incoming and
outgoing letters and documents to ensure that the
Department acknowledged the letters of clients
automatically through an automated feedback system.
The system is equipped to monitor the passage of
letters and documents from the beginning to the end.
The eSISDOK system was upgraded to eSISDOK2 that
includes the addition of new modules which are more
efficient and user-friendly. Every division in PSD has
fully employed the eSISIDOK system.
47
Jabatan Perkhidmatan AwamPublic Service Department
• MyMeeting
Merupakan sistem pengurusan mesyuarat atas talian
yang diambil daripada MAMPU – OSCC dan
diubahsuai mengikut keperluan pengguna JPA. Sistem
ini mula dilaksanakan pada Mei 2009. Sistem ini telah
digunakan sepenuhnya oleh Urus Setia Mesyuarat dan
Ahli Mesyuarat JPA. Pada tahun 2009, Sistem
MyMeeting JPA telah mendapat tempat kedua di
pertandingan OSS MAMPU Case Study Awards 2009
Kategori Aplikasi – Perkhidmatan Awam.
• MyMeeting
An online meeting management system, which was taken
from MAMPU-OSCC, was modified according to the
PSD customers‟ requirements. This system was
implemented in May 2009 and was fully used by the
secretariat and members of the PSD Meetings.
MyMeeting system took the second place in the 2009
OSS MAMPU Case Study Awards Applications
Category – Public Service.
• Portal dan Multimedia
JPA telah berjaya memastikan kesediaan dan
kelancaran operasi Portal JPA terhindar dari sebarang
gangguan sepanjang tahun 2009. Sebanyak 24
perkhidmatan utama atas talian tersedia untuk dicapai
oleh semua kumpulan sasar masing-masing melalui
portal ini. Sejumlah 8,533,568 pelawat dari 120
negara telah berkunjung ke Portal ini sepanjang 2009.
JPA juga telah berjaya menjimatkan perbelanjaan
keseluruhan Jabatan dengan anggaran melebihi
RM500,000 dalam pembangunan 40 montaj dan
empat klip persembahan video bagi kegunaan
peringkat kebangsaan dan dalaman. Sepanjang 2009
juga, sebanyak 122 aktiviti utama JPA dan
bahagian telah dirakam gambar dan video dan telah
disimpan sebagai arkib digital untuk rujukan warga
JPA.
• Portal and Multimedia
In 2009, PSD ensured the readiness and efficiency of
the PSD portal in blocking any interference to its
operations. Up to 24 online main services were made
available in this portal to be accessed by all appointed
user groups. A total of 8,533,568 users from 120
countries visited the portal throughout 2009.
In 2009, the PSD effectively saved more than
RM500,000 of the overall department expenditure in
developing 40 montages and four video clip
presentations for use by the PSD at national and
internal forums. In the same year, 122 main activities of
the PSD were recorded via video and photographs.
These records were kept as digital archives for future
reference.
• Sistem eHelpdesk
Sistem eHelpdesk ialah sistem aduan kerosakan dan
perkhidmatan bagi peralatan ICT. Sistem ini mula
dibangunkan pada bulan Mac dan siap sepenuhnya
pada akhir bulan September 2009. Sistem ini
mengandungi tujuh modul iaitu Log Aduan
Kerosakan, Semak Status, Bantuan Kerosakan, Agih Dan
Kemaskini Aduan, Pegawai, Laporan dan Pentadbir.
Sistem ini telah dilaksanakan mulai 5 Oktober 2009.
• Sistem eAudit
Terdapat 14 modul dalam sistem eAudit iaitu Laman
Utama, Perancangan, Maklum Balas, Laporan
Audit, Laporan Tahunan, Berita, FAQ, Pautan
Web, Sepintas Lalu, Profil Unit Audit Dalam, Panduan
Audit, Perkongsian Ilmu, Persembahan dan Galeri Audit.
Pada tahun 2009, penambahbaikan telah dibuat di
mana semua maklum balas dan laporan disedia dan
dijana oleh sistem dalam format pdf.
• eHelpdesk System
The eHelpdesk system is an ICT equipment faulty report
and service complaints system. The system was
developed in March and completed by the end of
September 2009. This system consists of seven modules
which are Failure Complaints Log, Status
Assessment, Failure Aid, User-Complaint Partitioning and
Officer, Report and Administrator Updates. This system
has been implemented since 5th October 2009.
• eAudit System
There are 14 modules in the system, that is, the Main
Page, Planning, Feedback, Audit Report, Annual
Report, News, FAQ, Web Links, In Brief, UAD
Profile, Audit Guide, Knowledge Sharing, Presentation
and Audit Gallery. In 2009, work was focused on the
improvement of the system based on the assessment
made by the Head of Internal Audit that required every
feedback to be done through the system and the
feedback report which was generated by the system to
be in pdf format.
48
Jabatan Perkhidmatan AwamPublic Service Department
Mengurus PEKERJA Yang Berkualiti
Managing Quality EMPLOYEES
Perkhidmatan awam yang cekap, berdaya saing dan
mantap adalah bergantung kepada kualiti sumber
manusianya. Pekerja yang berkualiti akan menyokong
dan menggerakkan semua program dan aktiviti
organisasi. Bagi mendapatkan pekerja yang
berkualiti, usaha-usaha menarik, membangun dan
mengekalkan bakat yang diingini melalui urusan
pelantikan secara sistematik, penempatan yang sesuai
dan berpadanan dengan kompetensi serta pengurusan
kerjaya yang terancang.
An efficient, competitive and resilient public service
depends largely on the quality of its human resources.
Quality employees will support and carry out all the
organisation‟s programmes and activities. To have
quality employees, it is important to attract, develop
and retain talent that is required through systematic
recruitment, suitable placement that matches
competencies with job requirements, and a well-planned
career management.
Pekerja yang berkualiti akan memastikan matlamat organisasi tercapai
Quality workers will contribute in achieving the goals of organisation
50 Pengambilan dan Pelantikan
Recruitment and Appointment
51 Pengurusan Kenaikan Pangkat
Management of Promotions
52 Pengurusan Penilaian Kompetensi
Competency Assessment Management
54 Pengurusan Tatatertib
Management of Discipline
55 Wahana Ilmu Bagi Pengurusan Sumber Manusia
Channel of Knowledge Sharing
49
Jabatan Perkhidmatan AwamPublic Service Department
Pelantikan Pegawai Tadbir dan Diplomatik Secara
Kontrak
Terdapat dua jenis pelantikan kontrak bagi PTD gred M41
iaitu:
• Lantikan kontrak oleh Suruhanjaya Perkhidmatan
Awam
Pegawai lantikan kontrak ini dilantik secara kontrak
Suruhanjaya Perkhidmatan Awam (SPA) bagi tempoh
dua tahun dan akan dilantik secara terus (tanpa sesi
temu duga oleh SPA) jika memenuhi syarat seperti
berikut:
• Berkhidmat bagi tempoh satu tahun; dan
• Diperaku oleh Ketua Jabatan
Seramai 1,148 PTD gred M41 telah dilantik pada
tahun 2009 di bawah lantikan kontrak SPA.
Appointment of Administrative and Diplomatic Officers
On a Contractual Basis
There are two methods of appointment of PTD officers
grade M41 on contractual basis:
• Appointment on a Contractual Basis by the Public
Service Commission
Officers appointed on a contractual basis by the Public
Service Commission (PSC) under this category will serve
for two years on a contract basis before being
appointed permanently (without being interviewed by
the PSC) if they fulfilled the following requirements:
• One year of service; and
• Recommended by the head of department
A total of 1,148 Administrative and Diplomatic Officers
(ADOs) grade M41 were appointed in 2009 under the
PSC contract.
• Lantikan Kontrak oleh Ketua Pengarah Perkhidmatan
Awam
Pegawai di bawah lantikan lantikan kontrak oleh Ketua
Pengarah Perkhidmatan Awam (KPPA) berdasarkan
perwakilan kuasa Suruhanjaya Perkhidmatan Awam
(SPA) layak diperakukan bagi urusan pelantikan tetap.
KPPA selaku Ketua Perkhidmatan akan memperakukan
kepada SPA senarai pegawai PTD gred M41 lantikan
kontrak yang telah menunjukkan prestasi cemerlang
untuk ditemuduga bagi maksud lantikan tetap setelah
memenuhi syarat-syarat berikut:
• Berkhidmat selama satu tahun sebagai PTD Kontrak
gred M41 di bawah lantikan perwakilan kuasa
kepada KPPA;
• Berdaftar dengan SPA; dan
• Memenuhi syarat skim perkhidmatan PTD.
Seramai 132 PTD gred M41 telah dilantik pada tahun
2009 di bawah lantikan kontrak KPPA.
• Appointment on a Contractual Basis by the Director-
General of the Public Service
Officers appointed on a contractual basis by
delegation of powers by the PSC to the Director-
General of the Public Service (DG) under this category
are qualified to be recommended for permanent
appointment. The DG of the Public Service will
recommend to the PSC a list of ADO grade M41
contract officers with excellent appraisal to be called
for interview. The conditions that they need to fulfill are:
• Serve for one year as a contract officer under the
delegation of power to DG of the Public Service;
• Register with the PSC; and
• Fulfill the terms of the ADO scheme.
A number of 132 ADOs grade M41 were appointed in
2009 under the DG of the Public Service on a
contractual basis.
Pengambilan Pegawai Skim Perkhidmatan Singkat
Mulai Mei 2009, urusan pengambilan Pegawai Kontrak
Untuk Perkhidmatan mula dilaksanakan melibatkan seramai
244 orang pegawai Lepasan Ijazah (71), Lepasan Diploma
(13) dan Lepasan SPM (160). Pengambilan Pegawai
Kontrak Untuk Perkhidmatan ini merupakan salah satu
program dalam Pakej Rangsangan Ekonomi Negara fasa
kedua sebanyak RM2.2 juta telah disediakan oleh
Perbendaharaan pada tahun 2009 bagi pembayaran
emolumen pegawai berkenaan.
Recruitment of Contract for Service Officers
Recruitment of Contract for Service Officers has been
implemented since May 2009 where 244 degree holders
(71), Diploma Holders (13) and SPM leavers(160) were
appointed into the service. Recruitment of the contract for
service officers was part of the second phase of the
National Stimulus Package where RM2.2 million was
provided by the Treasury for emoluments for these contract
officers.
50
Jabatan Perkhidmatan AwamPublic Service Department
Urusan
Exercise
Bilangan Urusan
No. of Exercises
Bilangan Pegawai
No. of Officers
JUSA/ Gred
Khas
Superscale
Grade / Special
Grade
Kumpulan
Pengurusan dan
Profesional
Management
and
Professional
Group
Kumpulan
Sokongan
Support
Service
Group
JUSA/Gred
Khas
Superscale
Grade/ Special
Grade
Kumpulan
Pengurusan dan
Profesional
Management
and Professional
Group
Kumpulan
Sokongan
Support Service
Group
Kenaikan Pangkat1 22 24 301 1,768 1,458
Promotions
Pemangkuan1 20 11 431 974 843
Acting
JUMLAH
TOTAL2 42 35 732 2,742 2,301
Bilangan Urusan dan Pegawai Dalam Urusan Kenaikan Pangkat/Pemangkuan
Number of Exercises and Officers in Promotion/Acting Execises
• Pelaksanaan Jawatan Fleksi PTD Gred M41/M44
Pada tahun 2009, kajian mengenai pelaksanaan
jawatan fleksi PTD gred M41/M44 telah dijalankan
dan hasil kajian mendapati pelaksanaannya adalah
penting bagi mengekalkan kemahiran dan kepakaran
di penempatan terkini pegawai. Dengan adanya
jawatan fleksi seperti ini, pegawai lantikan baru dapat
berkhidmat lebih lama di gred M41 dan M44 sebelum
ditempatkan ke gred M48.
Pengurusan Kenaikan Pangkat
JPA turut menjalankan urusan kenaikan pangkat dan
pemangkuan yang bertujuan menghasilkan penjawat awam
yang bermotivasi dan cemerlang.
• Implementation of Flexi Posts for Administrative and
Diplomatic Officers Grade M41/ M44
In 2009 a study on implementation of flexi posts for
ADO grade M41/M44 was done. The study showed
that the implementation of flexi posts is vital to ensure
the sustainability of one‟s skills and expertise at his/ her
current posting. Further, its implementation will ensure
longer service by new officers at the current position
(grade M41 and M44) before being promoted to
grade M48.
Management of Promotions
The PSD also manages promotions and acting exercises to
produce excellent and motivated officers.
Penyerahan Surat Kenaikan Pangkat kepada penerima disempurnakan oleh Pengurusan Tertinggi JPA
Letters of Promotion were presented to the recipients by the PSD‟s Top Management
51
Jabatan Perkhidmatan AwamPublic Service Department
Pengurusan Penilaian Kompetensi
Sistem Saraan Malaysia (SSM) diperkenalkan pada 1
November 2002 sebagai penambahbaikan ke atas Sistem
Saraan Baru (SSB). Salah satu komponen yang
diperkenalkan melalui SSM ialah Penilaian Tahap
Kecekapan (PTK). Konsep PTK yang berasaskan kompetensi
dinilai melalui aktiviti kerja, pengetahuan serta kemahiran.
PTK diadakan untuk menggalakkan pembangunan diri
penjawat awam melalui pembelajaran
berterusan, meningkatkan budaya organisasi
pembelajaran dan melaksanakan pengurusan sumber
manusia berasaskan kompetensi.
• Pusat Penilaian Kompetensi
Sepanjang tahun 2009, pelbagai isu PTK telah
diperhalusi terutamanya yang melibatkan kaedah
penilaian. Secara keseluruhannya, pelbagai agensi
bersetuju terhadap pelaksanaan PTK, namun beberapa
penambahbaikan turut dilaksanakan hasil pandangan
CUEPACS. Oleh itu, Pusat Penilaian Kompetensi (PPK)
telah diperkenalkan bagi menggantikan PTK. Bilangan
urusan PTK pada 2009 adalah seperti berikut:
Pada tahun 2009, pelbagai usaha telah dibuat bagi
memantapkan lagi pelaksanaan PTK seperti berikut:
• Memperkenalkan kurikulum dan sukatan serta
kaedah PPK;
• Membangunkan Sistem Bank Soalan untuk PPK dan
Peperiksaan Perkhidmatan;
• Melaksanakan 12 Mesyuarat Lembaga Penilaian
Kompetensi Perkhidmatan Gunasama (LPKG)
mengikut jadual yang ditetapkan;
• Mengeluarkan keputusan Peperiksaan Perkhidmatan
dan PTK secara atas talian. Inisiatif terbaru ini telah
membolehkan JPA mencapai salah satu Piagam
Pelanggannya iaitu pengeluaran keputusan dalam
tempoh tiga bulan seperti yang ditetapkan;
In 2009, efforts were made to strengthen
the implementation of competency assessment
management as follows:
• Introduced and implemented curriculum and syllabus
of the PPK;
• Developed Question Bank System for PPK and
Public Service Examinations;
• 12 LPKPG Meetings were executed successfully in
accordance with the schedule set;
• PTK and Public Service Examinations results were
released online. This initiative enabled the PSD to
achieve one of the components of its Client‟s
Charter, that is, the release of results within three
months from the date of examinations date;
Competency Assessment Management
The New Malaysian Remuneration System (MRS) was
introduced on 1st November 2002. It replaced the New
Remuneration System (NRS). Under the MRS, one of its
components is the implementation of the Competency
Assessment (PTK). PTK is an instrument that evaluates the
extent of knowledge, skills and positive behavioural
attributes of human resources. PTK also aims at the
professional development of a public servant by promoting
continuous learning, enhancing the culture of organisational
learning and implementing a competency-based human
resource management.
• Competency Assessment Centre
In 2009, issues related to PTK were reviewed especially
those impinging on the assessment method.
Overall, ministries/states/agencies agreed on the
implementation of PTK. However, some improvement
were required to be made through inputs from
CUEPACS. Therefore, Competency Assessment Centres
(PPK) were introduced to replace PTK. PTK activities
carried out in 2009 are as below:
020406080
100
Peperiksaan PTK Kursus PTK Peperiksaan Perkhidmatan
86
4234
52
Jabatan Perkhidmatan AwamPublic Service Department
• Membangun dan menambahbaik Sistem Maklumat
berkaitan urusan PPK, Bank Soalan, Sistem
Pemantauan Atas Talian (Sub-Modul HRMIS) dan
Sistem Aduan Pengguna; dan
• Menjalankan 15 lawatan serta naziran
PTK, Peperiksaan Perkhidmatan dan Jabatan ke
Kementerian/Jabatan/SUK bagi memastikan
ketiga-tiga kaedah PTK iaitu kursus, peperiksaan
dan penilaian yang dilaksanakan menepati
piawaian yang ditetapkan. Selain daripada
itu, naziran ini juga bertujuan memastikan program
PTK yang dijalankan adalah berkualiti.
• Developing and improving the Information System
related to the PPK, Question Bank, Online
Monitoring System (HRMIS Sub-Module) and User-
Complaint System; and
• 15 PTK Examinations and Public Service
Examinations observation visits to
ministries, departments and states were carried out
to ensure these examinations were done in
accordance with the assessment standards. These
visits were made to ensure that the PTK programmes
were of good quality.
Skim Perkhidmatan Gunasama
Common-User Service Schemes
Bilangan Kursus
No. of Courses
Bilangan Pegawai
No. of Officers
JUSA/Gred Khas
Superscale Grade/ Special Grade9 171
Pegawai Tadbir dan Diplomatik (PTD)
Administrative and Diplomatic Officer (ADO)10 347
Pegawai Teknologi Maklumat (PTM)
Information Technology Officer (ITO)25 785
Penolong Pegawai Tadbir (PPT)
Administrative Assistant (AA)24 885
Jumlah keseluruhan
(Total)68 2,188
Bilangan kursus di bawah Pelan Latihan Perkhidmatan Gunasama
Number of courses under the Training Road Map of Common-User Service
• Pembangunan Kerjaya
Dalam mengurus modal insan terbaik perkhidmatan
awam, JPA turut menyediakan Pelan Komprehensif
Perkhidmatan Gunasama yang meliputi program-
program pembangunan kerjaya dan latihan yang
disusun secara sistematik. Ini bertujuan melahirkan
penjawat awam yang berkualiti dan produktif. Pelan
Komprehensif Perkhidmatan Gunasama memberi
penekanan kepada aspek pembangunan
kerjaya, perancangan penggantian dan latihan. Aspek
pembangunan kerjaya turut meliputi keperluan
berasaskan kompetensi, urusan pemangkuan dan
kenaikan pangkat.
Selain itu, aspek latihan turut diberi perhatian dalam
usaha meningkatkan kualiti pegawai-pegawai awam.
Ini melibatkan kursus-kursus jangka pendek di bawah
Pelan Latihan Perkhidmatan Gunasama dan kursus-
kursus jangka panjang seperti pengajian di peringkat
Sarjana dan Ijazah Kedoktoran di bawah Hadiah
Latihan Persekutuan.
• Career Development
In managing the best human capital in the public
service, the PSD also provided a Comprehensive
Common-User Service Plan. This plan systematically
arranged both career development and training
programmes. This plan emphasised on career
development, succession planning and training. The
aspects of career development include competency
requirements, acting and promotion exercises.
Moreover, the training aspect also was prioritized in an
effort to build up the competencies of the officers. This
include short-term courses under the Training Road Map
for Common-User Service and long-term courses such as
Masters and Ph.D. under the Federal Training
Scholarship Programme.
53
Jabatan Perkhidmatan AwamPublic Service Department
Pengurusan Tatatertib
Pengurusan tatatertib bertujuan memastikan pegawai
awam memahami, menghayati dan membudayakan
tatakelakuan sebagai seorang penjawat awam melalui
dasar dan penguatkuasaan tatatertib yang berkesan.
Pada tahun 2009, pelbagai program telah dilaksanakan
untuk mencapai objektif tersebut melalui penganjuran
kursus, ceramah, dan bengkel Training of Trainers (TOT)
Pengurusan Tatatertib. Bilangan aktiviti-aktiviti yang
terlibat adalah seperti berikut:
• Bengkel TOT Pengurusan Tatatertib untuk Pengurus
Sumber Manusia
• PSM Perkhidmatan Awam pada 18 – 21 Februari
2009
• PSM Badan Berkanun pada 15 – 18 April 2009
• Kursus Berkaitan Pengurusan Tatatertib Anjuran
Kementerian/Jabatan/Negeri/Agensi
Seramai 1,880 peserta telah menghadiri Kursus dan
Bengkel Tatatertib anjuran 44 buah
kementerian/jabatan/negeri/agensi.
• Penerbitan Dokumen Mengenai Tatatertib
JPA telah menerbitkan buku “Setitik Nila: Himpunan
Contoh Kes-kes Tatatertib” yang dirasmikan oleh Y.
Bhg. Ketua Setiausaha Negara pada 15 Oktober 2009
sebagai sebahagian usaha penyebaran dan
peningkatan ilmu dan kefahaman mengenai urusan
tatatertib dan keutuhan. Selain daripada itu, mulai
September 2009, JPA juga turut menerbitkan
pemakluman “My Integriti” setiap dua minggu untuk
edaran semua pegawai awam.
• Pemantauan Terhadap Pematuhan Waktu Bekerja
Pegawai Awam
JPA telah melaksanakan pemantauan secara berkala
sebanyak 21 kali sepanjang Januari hingga Disember
2009 di sekitar Putrajaya bagi meningkatkan
kesedaran pegawai awam untuk mematuhi waktu
bekerja sekaligus meningkatkan imej perkhidmatan
awam.
Management of Disciplinary Matters
The management of disciplinary matters aims to ensure that
the public sector officers understand, assimilate and
cultivate good conduct as a public sector officer through
effective disciplinary policies and enforcement. In
2009, various programmes were organised to achieve this
objective through courses, briefings and workshops such as
Training of Trainers (TOT). The activities are as follows:
• TOT Workshops in Disciplinary Management for
Human Resource Managers:
• HRM in Public Service on 18th -21st February 2009
• HRM in Statutory Bodies on 15th – 18th April 2009
• Disciplinary Management Courses/Workshops
Organised by Ministries/Departments/States/Agencies
A total of 1,880 participants attended
courses/workshops organised by 44
ministries/departments/states/agencies.
• Publication of Documents on Disciplinary Matters
The PSD launched “A Drop of Blue: Collection of
Disciplinary Cases“. Y.Bhg. Chief Secretary to the
Government of Malaysia officiated at the launch on
October 15, 2009 as part of the initiative to increase
dissemination of knowledge and understanding of
disciplinary management. Beginning September
2009, PSD has started publishing “My Integrity” every
fortnight for distribution among all public officers.
• Monitoring of Working-Hours Compliance Among
Public Servants
In 2009, 21 monitoring sessions were conducted in the
Putrajaya area to increase awareness among public
servants to comply with the public service working hours
as well as to improve the public services image.
54
Jabatan Perkhidmatan AwamPublic Service Department
• Talks And Speeches
Apart from implementing core tasks in managing
human capital, the PSD was also involved in talks and
speeches to increase a manager‟s skills in human
resource management in agencies. These talks were on
Promotion and Performance Policy, Discipline and
Integrity Policy, Competency Assessment and
Development Policy of the Public Service. The objective
of these programmes was to assist the ministries, states
and agencies in understanding these policies.
Throughout 2009, 111 government agencies benefited
from this programme.
Dasar Tatatertib dan Keutuhan dijelaskan di Persidangan Pengerusi Lembaga Tatatertib Perkhidmatan Awam Malaysia Ke-4
pada 15 - 16 Oktober 2009
Discipline and Integrity Policy was explained at the 4th Conference of the Public Service Disciplinary Board Chairman on
15th - 16th October 2009
• Taklimat dan Ceramah
Selain menjalankan tugas-tugas teras yang menjurus
kepada pengurusan modal insan terbaik, JPA turut
mengadakan sesi taklimat dan ceramah bagi
meningkatkan kemahiran pengurus sumber manusia di
agensi seperti Dasar Kenaikan Pangkat dan
Prestasi, Dasar Tatatertib dan Keutuhan serta Dasar
Pembangunan dan Penilaian Kompetensi Perkhidmatan
Awam. Pada tahun 2009, sebanyak 111 agensi
Kerajaan telah mendapat manfaat dari sesi-sesi
taklimat dan ceramah yang diadakan.
Wahana Ilmu bagi Pengurus Sumber Manusia
Antara inisiatif baru yang telah dilaksanakan pada tahun
2009 adalah penganjuran forum bersemuka untuk
memastikan pengurus sumber manusia di
Kementerian, Negeri dan Agensi melaksanakan tugasan
selari dengan kehendak dasar-dasar PSM. Persidangan
Pengurus Sumber Manusia (Human Resource Managers
Conference HRMC), Mesyuarat Pemantauan Pelaksanaan
Penilaian Kompetensi Perkhidmatan Awam, Bengkel
Pengurusan Tatatertib dan Keutuhan, Bengkel Pengurusan
Kenaikan Pangkat dan Prestasi serta sesi-sesi taklimat
kepada pihak kementerian, negeri dan agensi adalah
merupakan inisiatif yang terbukti berjaya mencapai
objektif yang disasarkan.
Channel of Knowledge Sharing
Among the new initiatives that were implemented in 2009
are interactive forums to ensure the human resource
managers at the ministry, states and agencies implement
policies accordingly. These forums act as a medium to
receive feedback on the policies developed by the PSD
and also as a feedback on the quality of service delivery
by the officers of this Division. Among the forums were
Human Resource Managers Conference –
HRMC, Monitoring Meetings on the Implementation of Public
Service Competency Assessment, Workshop on Disciplinary
and Integrity Management, Workshop on Promotion and
Performance Appraisal as well as talks and briefing
sessions to the ministries, states and agencies regarding
new policies of the PSD.
55
Jabatan Perkhidmatan AwamPublic Service Department
• Career Talk Programmes
A series of career talks was held in public and private
institutions of higher learning to expose
undergraduates to career opportunities in the public
service focusing on the career as an Administrative and
Diplomatic Officer (ADO). These programmes called
Outreach Career Talks were at the invitation of
Universiti Malaya (UM), Universiti Tenaga Nasional
(UNITEN), Universiti Teknologi MARA (UiTM) and
Universiti Teknologi Petronas (UTP).
• Program Ceramah Kerjaya
Beberapa siri ceramah kerjaya juga turut dilaksanakan
di institusi-institusi pengajian tinggi awam dan swasta
untuk memberikan pendedahan kepada bakal-bakal
graduan mengenai peluang kerjaya dalam
perkhidmatan awam. Kebanyakan ceramah kerjaya ini
lebih tertumpu kepada kerjaya sebagai Pegawai
Tadbir dan Diplomatik. Bagi tahun 2009, program
yang dinamakan Outreach Career Talk ini telah
diadakan di Universiti Malaya (UM), Universiti Tenaga
Nasional (UNITEN), Universiti Teknologi MARA (UiTM)
dan Universiti Teknologi Petronas (UTP).
• Persidangan Pengurus Sumber Manusia
Persidangan ini merupakan satu platform yang
menemukan JPA dengan Pengurus-pengurus Sumber
Manusia di semua Kementerian dan Pentadbiran
Setiausaha Kerajaan Negeri untuk berbincang dan
berkongsi pendapat mengenai hal-hal pengurusan
sumber manusia, seterusnya memperkukuhkan
kerjasama antara pelbagai pihak. Sepanjang tahun
2009, sebanyak enam persidangan telah diadakan
meliputi kementerian dan pentadbiran setiausaha
kerajaan negeri.
• Human Resource Manager‟s Conference
This Human Resource Manager‟s Conference (HRMC)
was held between the PSD and human resources
managers from all ministries and state governments to
discuss and share knowledge regarding human resource
management and to strengthen the commitment of
human resource managers to HR excellence. Throughout
2009, six conferences were held involving ministries
and state governments.
• Perkongsian Pintar dan Khidmat Nasihat
JPA juga komited menjalinkan hubungan perkongsian
pintar terutamanya dalam aspek pembangunan dan
pengurusan sumber manusia. Program ini bertujuan
untuk meningkatkan lagi pengetahuan dan kemahiran
pegawai yang menguruskan sumber manusia di agensi
pelaksana. Selain itu, perkongsian pintar ini dapat
memupuk hubungan yang baik di antara JPA dengan
agensi-agensi pelaksana. Sepanjang tahun
2009, sebanyak empat agensi terlibat dalam
perkongsian pintar iaitu:
• Jabatan Alam Sekitar;
• Kementerian Tenaga, Teknologi Hijau dan Air;
• Kementerian Perdagangan Dalam Negeri, Koperasi
dan Kepenggunaan; dan
• Jabatan Perikanan.
• Smart Partnerships and Advisory Services
The PSD is committed to establishing smart partnerships
especially in the development and management of
human resources. The programme aims to enhance the
knowledge and skills of human resource managers in
managing human resources. Smart partnerships also
help in building warm relationships between the PSD
and operating agencies. In 2009, four agencies were
involved in the programmes as follows:
• Department of Environment;
• Ministry of Energy, Green Technology and Water;
• Ministry of Domestic Trade, Co-Operatives and
Consumerism; and
• Department of Fisheries
56
Jabatan Perkhidmatan AwamPublic Service Department
Membangun KOMPETENSI Tenaga Kerja
Developing a COMPETENT Workforce
Tenaga kerja yang mahir, berpengalaman dan berilmu
amat diperlukan oleh perkhidmatan awam. Bagi
melahirkan tenaga kerja yang memiliki kompetensi yang
diperlukan, pelaburan yang besar perlu dilaksanakan
dalam pembangunan ilmu dan etika kerja melalui
program-program latihan yang berterusan, terancang
dan terkini berasaskan kepada keperluan semasa
perkhidmatan awam.
Skilled, experienced and knowledgeable public servants
are an asset to the public service. A huge investment is
required in knowledge and work ethics development
through continuous, well-planned, and updated training
programmes to develop public servants‟ competencies
based on the current needs of the public service.
58 Latihan Pra Perkhidmatan
Pre-Service Training
62 Latihan Dalam Perkhidmatan
In-Service Training
63 Program Latihan Khas 2009
2009 Special Training Programmes
65 Kursus Baru Tahun 2009
2009 New Courses
67 Dasar Latihan Perkhidmatan Awam
Public Service Training Policy
57
Jabatan Perkhidmatan AwamPublic Service Department
Pelaburan JPA dalam pembangunan modal insan
The PSD‟s investment in human resource development
Latihan Pra Perkhidmatan
Program Latihan Pra Perkhidmatan merupakan program
penajaan dan pelaburan khas oleh JPA bagi membiayai
pengajian pelajar-pelajar lepasan SPM di peringkat ijazah
sarjana muda, sarjana dan ijazah kedoktoran sebelum
mereka menyertai perkhidmatan awam. Tahun 2009
menyaksikan urusan pemberian biasiswa dan
pinjaman, pemantauan kebajikan pelajar dan bayaran
balik terus dimantapkan bagi memastikan pengurusan
penajaan yang lebih berkesan agar dapat menyediakan
aset sumber manusia negara yang lebih cemerlang.
Empat program dilaksanakan oleh JPA di bawah Latihan
Pra Perkhidmatan iaitu Penajaan Ijazah Luar
Negara, Penajaan Ijazah Dalam Negara, Dasar Pandang
Ke Timur dan Penajaan Biasiswa Yang di-Pertuan Agong.
JPA juga bertanggungjawab sebagai urusetia bagi urusan
Penilaian dan Pengiktirafan Kelayakan bagi ijazah yang
dikeluarkan oleh institusi pengajian tinggi awam dan
swasta (dalam dan luar negara).
Bagi memastikan pelajar-pelajar maklum mengenai
program-program tajaan JPA tersebut, sebanyak 22
taklimat penajaan dan pameran telah diadakan di
sekolah-sekolah seluruh Negara sepanjang tahun 2009
lalu.
• Program Penajaan Ijazah Luar Negara
JPA telah menawarkan penajaan biasiswa kepada
2,000 pelajar cemerlang lepasan SPM untuk pengajian
peringkat ijazah pertama dalam pelbagai bidang di
luar Negara dan 94 pelajar cemerlang yang berjaya
melanjutkan pengajian peringkat ijazah pertama di
universiti-universiti terkemuka.
Pre-Service Training
The pre-service training programme is a special
sponsorship programme and investment by the PSD to
finance students at first degree, master and PhD levels
before they enter the public service. Year 2009 saw the
offer of scholarships and loans for school-leavers and a
more effective monitoring of their welfare and repayment
of loans to ensure more effective sponsorship management
to ensure the development of an excellent human resource
asset for the country.
The PSD implements four programmes under the Pre-Service
Training. These are the Sponsorship Programme for Foreign
Universities, Sponsorship Programme for Local
Universities, Look-East Policy and the King‟s Scholarship
Programme. The PSD is also the secretariat for the
Evaluation and Recognition of Qualifications for degrees
produced by public and private institutions of higher
learning (local and foreign).
To ensure that the students are informed about the
programmes sponsored by the PSD, 22 sponsorship
briefings and exhibitions were carried out in schools
throughout the country in 2009.
• Sponsorship Programme for Study in Foreign
Universities
The PSD offered scholarships to 2,000 excellent SPM
leavers to pursue their first degree in various courses
abroad and 94 scholarships to outstanding students to
undertake under-graduate studies in universities of
international repute.
JPA menyediakan peluang melanjutkan pelajaran ke luar negara bagi pelajar-pelajar lepasan SPM di bawah Program Penajaan
Ijazah Luar Negara
The PSD provides scholarships for SPM leavers to pursue their studies abroad under Sponsorship Programme for Study in Foreign
Universities
58
Jabatan Perkhidmatan AwamPublic Service Department
Program ini juga memberi penajaan kepada pelajar
yang melanjutkan pengajian dalam program asasi atau
program matrikulasi di empat kampus cawangan luar
negara (Monash University, University of
Nottingham, Curtin University of Technology dan
Swinburne University of Technology) dan AIMST.
• Dasar Pandang Ke Timur
Sepanjang tahun ini, seramai 238 pelajar dan 426
orang pegawai dihantar ke Jepun manakala 74 orang
pelajar dan 90 orang pegawai dihantar ke Republik
Korea sama ada melanjutkan pelajaran atau menjalani
latihan lanjutan.
This programme was also offered to students pursuing
foundation programmes or matriculation
programmes, at four foreign universities with local
branch campuses (Monash University, University of
Nottingham, Curtin University of Technology and
Swinburne University of Technology) and AIMST.
• Look-East Policy
In 2009, 238 students and 426 officers were sent to
Japan while 74 students and 90 officers went to the
Republic of Korea to further their studies or to attend
short courses under this programme.
• Program Penajaan Biasiswa Yang di-Pertuan Agong
Bagi tahun 2009, sebanyak 12 orang pelajar cemerlang
telah dikurniakan Biasiswa Yang di-Pertuan Agong untuk
mengikuti pengajian di peringkat Sarjana dan Ijazah
Kedoktoran di universiti-universiti terkemuka di dalam
dan luar negara. Pelajar-pelajar tersebut mengikuti
pengajian dalam bidang sains dan teknologi, ekonomi
dan undang-undang.
• The King‟s Scholarship Programme
In 2009, 12 excellent students were granted the
scholarship to pursue their postgraduate studies at
renowned universities locally and abroad in the fields
of science and technology, economics and law.
Majlis Pengurniaan Biasiswa Yang di-Pertuan Agong Dilaksanakan oleh DYMM Seri Paduka Baginda Tuanku Mizan Zainal Abidin
His Royal Highness Tuanku Mizan Zainal Abidin Ibni Al-Marhum Sultan Mahmud Presented the King‟s Scholarship Programme to the
King‟s Scholars at the Conferment Ceremony at the National Palace
59
Jabatan Perkhidmatan AwamPublic Service Department
Peringkat Pengajian / Kursus
Level of Studies / Courses
Jumlah Pelajar / Pegawai
Total Students / Officers
Sarjana Muda IPTA dan IPTS pelbagai bidang
Bachelor‟s Degree from public and private universities in various fields10,000
Diploma Kejuruteraan
Diploma in Engineering300
Ijazah Lanjutan dan Profesional
Advanced and Professional Degree60
• Program Penajaan Pinjaman
JPA juga menyediakan kemudahan penajaan pinjaman
yang berkonsepkan perkongsian kos kepada pelajar-
pelajar persendirian yang mengikuti pengajian
peringkat ijazah pertama di luar negara. Di bawah
program ini JPA menyediakan pinjaman untuk
pembiayaan yuran pengajian tertakluk kepada
maksimum RM250,000 bagi kursus-kursus kritikal
(Perubatan, Pergigian dan Farmasi) dan maksimum
RM200,000 bagi kursus-kursus lain. Pada tahun
2009, JPA telah menawarkan pinjaman kepada 500
pelajar di bawah program ini.
• Loan Sponsorship Programme
The PSD also provided financial assistance for private
students who are currently pursuing their first degree
overseas. The loans provided are on a cost-sharing
basis whereby the PSD covers the tuition fees for up to
a maximum amount of RM250,000 for students who are
studying in the critical fields (Medicine, Dentistry and
Pharmacy) and a maximum of RM200,000 for other
courses. For 2009, 500 students were offered loans
under this programme.
• Program Penajaan Biasiswa Dalam Negara
JPA telah membiayai pengajian seramai 10,360
pelajar baru di bawah Program Penajaan Biasiswa
Dalam Negara sepanjang tahun 2009. Perincian bagi
tahun 2009 adalah seperti berikut:
• Sponsorship Programme for Local Universities
The PSD offered scholarships to 10,360 new students
under the Sponsorship Programme for Local Universities
in 2009. Details of the 2009 scholarships are as below:
Taklimat penajaan kepada Pelajar-pelajar sebelum berlepas keluar negara
Pre-departure briefing to sponsored students
60
Jabatan Perkhidmatan AwamPublic Service Department
• Penilaian dan Pengiktirafan Kelayakan
Sepanjang tahun 2009, JPA telah mengiktiraf sebanyak
100 kelayakan dari IPTA, 463 kelayakan dari IPTS dan
22 kelayakan dari universiti luar negara. JPA juga
telah meluluskan tiga dasar dan prinsip pengiktirafan
kelayakan. Bagi menjamin kualiti kelayakan-kelayakan
dari universiti-universiti tempatan dan luar negara.
Perkara ini juga dihebahkan melalui laman web untuk
memudahkan Pihak Berkuasa Melantik (PBM) dan orang
ramai untuk menyemak senarai kelayakan yang telah
mendapat pengiktirafan.
• Pasca Pengajian
Program Latihan Pra Perkhidmatan JPA dibiayai
melalui geran peruntukan yang terhad. Oleh yang
demikian, setiap graduan disyaratkan supaya membuat
bayaran balik mengikut perjanjian yang dipersetujui
bersama. Pada tahun 2009, seramai 945 graduan
Program Penajaan Ijazah Luar Negara (PILN) dan
5,222 graduan Program Penajaan Ijazah Dalam
Negara (PIDN) telah melaporkan diri ke JPA. Graduan
dari Korea, Jerman, Ireland, United Kingdom, Amerika
Syarikat dan Mesir telah mengikuti program suai kenal
bagi menggalakkan mereka menjalankan
tanggungjawab untuk berkhidmat dengan Kerajaan
selepas tamat pengajian.
• Gantirugi
Bagi tahun 2009, JPA berjaya mengutip Tuntutan
Gantirugi sejumlah RM13,969,900 (104 peratus
berbanding sasaran). JPA juga berjaya mengumpul
jumlah kutipan kumulatif bayaran balik sebanyak
RM45,372,000 (90.7 peratus melebihi sasaran).
Prestasi kutipan yang baik ini adalah berikutan
usaha berterusan JPA dalam memudahkan urusan
pembayaran termasuk memperkenalkan sistem
perbankan internet. JPA juga mengambil tindakan
tegas terhadap peminjam tegar iaitu:
• Qualification Evaluation and Recognition
In 2009, the PSD recognised 100 qualifications from
public higher learning institutions, 463 qualifications
from private higher learning institution and 22
qualifications from foreign universities. The PSD also
approved three new policies and principles for
recognition of qualifications. This is to guarantee that
the quality of qualifications provided by both local and
foreign universities meet the requirements of the public
service. The approved recognitions were published in
the PSD website to make it easier for the various
Appointing Authorities and the public to check the list of
recognised qualifications.
• Post Studies
The PSD Pre-Service Sponsorship Programme was
financed through limited allocation grant. As such, each
student is required to repay the loans according to the
agreement. In 2009, 945 overseas and 5,222 local
graduates reported to the PSD. Orientation
programmes were also conducted for PSD-sponsored
graduates from the Republic of Korea, Germany,
Ireland, United Kingdom, USA and Egypt to ensure they
understood and fulfilled their responsibilities to serve
the government upon completion of their studies.
• Indemnity
For 2009, the loan repayments collected was
RM13,969,900 which exceeded the target amount
(104 percents compared to the target). The total
cumulative repayment collected amounted to
RM45,372,000 (90.7 percent beyond target). This
good performance was due to the continuous effort
of the PSD in facilitating payments through internet
banking. The PSD also took firm action against loan
defaulters through imposing the following sanctions:
i. black listing the defaulters and their children
will not be considered for any sponsorship;
ii. The withdrawal of the 75 percent discount
offered to borrowers; and
iii. legal action.
i. disenarai hitam dan anak-anak mereka tidak
dipertimbangkan untuk mendapat sebarang
tajaan;
ii. ditarik balik kemudahan diskaun 75 peratus
yang telah diberikan kepada peminjam; dan
iii. dikenakan tindakan undang-undang.
61
Jabatan Perkhidmatan AwamPublic Service Department
Latihan Dalam Perkhidmatan
Dalam usaha untuk memastikan negara mempunyai modal
insan perkhidmatan awam yang berfikir dan
berbakat, Teras Keempat Pelan Strategik JPA telah
menggariskan peranan utama Jabatan ini, iaitu
membangun modal insan yang berdaya saing. Bagi
menjayakan hasrat ini, pelbagai program ilmu telah
dilaksanakan sepanjang tahun 2009 dalam format
latihan, seminar, bengkel, kursus, bicara eksekutif, bicara
perdana dan wacana intelektual. Untuk itu, JPA telah
membelanjakan sebanyak RM105.2 juta untuk membiayai
penjawat awam mengikuti program-program latihan dalam
perkhidmatan untuk melahirkan pegawai awam yang
berdaya saing dan kompetensi yang tinggi bagi
menjayakan agenda pembangunan negara.
In-Service Training
In an effort to ensure that the nation is equipped with
thinking and talented human capital, the Fourth Thrust of the
PSD Strategic Plan emphasises the main role of this
Department in developing a competitive human capital. In
making this vision a reality, various knowledge
management programmes were conducted throughout
2009 through training, seminars, workshops, courses,
executive talks, premier talks and intellectual discourses.
The PSD spent RM105.2 million in 2009 for the sponsorship
of public servants who underwent these in-service training
programmes. Such a huge expenditure by the PSD is to
develop public servants who are highly competitive and
competent in making the nation‟s development agenda a
success.
Dasar latihan perkhidmatan awam mensyaratkan semua penjawat awam menghadiri sekurang-kurangnya tujuh hari berkursus
The public service training policy requires all public servant to attend at least seven-days training
62
Jabatan Perkhidmatan AwamPublic Service Department
Program Latihan Khas Pada 2009
Special Training Programmes in 2009
Program / Kursus
Programme / Course
Jumlah Pelajar / Pegawai
Total Students / Officials
Program Latihan Pengurusan Tertinggi (JUSA)
Training Programme for Top Management16
Program Latihan Sangkutan Pegawai-Pegawai Kanan Kerajaan di Syarikat Swasta
Training Attachment for Senior Government Officers in Private Companies15
Program Khas Pegawai Hal-Ehwal Islam (JAKIM)
Special Programme for Islamic Affairs Officers (JAKIM)20
Program Pembangunan Kepimpinan Kumpulan Pengurusan Pertengahan (gred 48-54)
Leadership Development Programme for Middle Management (grades 48-54)47
Kursus Bahasa Inggeris
English Language Course96
Program Pembangunan Kemahiran Tenaga Pengajar Institut Latihan Kemahiran (ILK)
Skills Development Programme for Trainers at Training Skills Institute2032
Program Latihan Tenaga Pengajar, Institut Latihan Awam (ILA)
Training Instructors Programme, Public Training Institute578
Program Latihan Pembangunan - Central Official Training Institute (COTI)
Executive Development Programme - Central Official Training Institute (COTI)60
Program Pengajian Guru Bahasa Jepun
Japanese Language Programme for Japanese Language Teachers31
Program Perkongsian Ekonomi
Economic Partnership Programme154
Program Latihan Belia Muda
Training Programme for Young Leaders59
Kursus-Kursus Anjuran Japan International Cooperation Agency (JICA)
Courses Organised by the Japan International Cooperation Agency (JICA)182
Program Pertukaran Belia Malaysia – Korea
Malaysia – Korea Youth Exchange Programme30
• Program Latihan Khas 2009
Antara program yang dijalankan di bawah Latihan
Dalam Perkhidmatan ialah Program Latihan Khas di
mana JPA menaja penjawat awam untuk mengikuti
pelbagai program latihan peringkat
sijil, diploma, ijazah pertama, sarjana dan ijazah
kedoktoran. Sepanjang tahun 2009, seramai 3,320
penjawat awam pelbagai gred telah mengikuti
program ini.
• 2009 Special Training Programme
Among the programmes being organised under the in-
service training is the Special Training Programme
whereby the PSD sponsors public servants to undergo
various training programmes including
certificate, diploma, first degree, masters and
doctorate. In 2009, 3,320 public servants from various
grades attended this training programme.
63
Jabatan Perkhidmatan AwamPublic Service Department
• Kursus Jangka Pendek
Bertepatan dengan aspirasi Kerajaan untuk melahirkan
penjawat awam yang berfikir, berbakat dan memiliki
kompetensi yang tinggi bagi melaksanakan tugas
masing-masing, sepanjang tahun 2009, JPA melalui
INTAN yang merupakan sayap utamanya bagi latihan
telah melaksanakan kursus-kursus jangka pendek
dengan memberi fokus kepada enam bidang utama
iaitu kepimpinan dan pembangunan sahsiah, kewangan
dan ekonomi, dasar awam dan pengurusan
projek, pembangunan organisasi dan sumber
manusia, pembangunan dan
pentadbiran, bandar, daerah, kerajaan tempatan dan
alam sekitar serta pengurusan ICT. Secara
keseluruhannya, sebanyak 983 kursus telah
dilaksanakan dengan melibatkan penyertaan seramai
30,441 orang peserta. Selain dari kaedah konvensional
iaitu mengendalikan latihan secara bersemuka, JPA
juga menawarkan latihan secara atas talian yang
dikenali sebagai e-Pembelajaran Sektor Awam (EPSA).
• Short-Term Courses
In line with the Government aspirations to create a
talented, thinking and highly competent public
servants,throughout 2009, the PSD, through INTAN, which
is the main wing for its training, conducted short courses
focusing on the six main areas. These were leadership
and personality development, finance and
economics, public policy and project
management, organisational development and human
resource, development and administration, town, district
and local government and environment and also ICT
management. Overall, 983 courses were implemented
involving 30,441 participants. Besides the conventional
method, that is handling the training face-to-face, the
PSD also offers online training known as the Public Sector
e-learning (EPSA).
Program
Programmes
Bil. Kursus
No. of Courses
Kecemerlangan Kepimpinan
Leadership Excellence31
Kepimpinan Integrasi
Integrational Leadership19
Pembangunan Profesional
Professional Development6
Kepakaran Perundingan
Negotiation Skills5
Pengurusan Strategik
Strategic Management6
Pengajian Dasar Awam
Public Policy Studies5
Pengurusan Alam Sekitar
Environmental Management9
Pengurusan Ekonomi Perniagaan
Business Economics Management9
Pengurusan Asas Tani
Basic Agriculture Management6
Pengurusan Projek
Project Management5
Pengurusan Spatial Pembandaran
Urban Spatial Management11
Kewangan Eksekutif
Executive Finance48
64
Jabatan Perkhidmatan AwamPublic Service Department
Program
Programmes
Bil. Kursus
No. of Courses
Latihan Pengurusan ICT
ICT Training Management20
Pembangunan Kepakaran ICT
ICT Skills Development30
Penyelidikan dan Kajian Kes
Case Studies and Research5
Konsultasi dan Pembangunan Latihan
Training Development and Consultancy14
Bahasa
Language39
Pengajian Lanjutan dan Kuantitatif
Quantitative and Advanced Studies9
Pengurusan Majlis
Event Management1
E-Pembelajaran Sektor Awam
Public Sector e-Learning54
Pejabat Pendaftar
Registrar‟s Office21
Kampus Wilayah INTAN
INTAN Regional Campuses630
Kursus Jangka Pendek 2009
2009 Short Courses
• Kursus Baru Tahun 2009
Bagi memastikan kursus-kursus anjuran JPA diberi nafas
baru dan disesuaikan dengan kehendak stakeholders dan
mengikut keperluan pelanggan dari pelbagai jabatan
dan agensi kerajaan, JPA telah memperkenalkan
sebanyak lima kursus baru pada tahun 2009.
• New Courses for Year 2009
To ensure that the courses organised by the PSD is given
a new lift, tailored to the stakeholders‟ needs and fulfil
the customer‟s requirements from various government
departments and agencies, the PSD introduced five new
courses in 2009.
Kursus
Courses
Bilangan Kursus
No of Courses
Kursus Pengurusan Ekonomi Negara
National Economic Management Course1
Kursus IT Governance
IT Governance Course2
Pengurusan Pusat Data – Pengoperasian
Operationalization – Data Centre Management1
Kursus Pengurusan Risiko Perbandaran
City Hazard Management Course1
Kursus Perkhidmatan Perbandaran
City Services Course2
Kursus Baru Tahun 2009
New Courses for Year 2009
65
Jabatan Perkhidmatan AwamPublic Service Department
• Latihan di Bawah Program Kerjasama Teknikal
Malaysia
Selain memberi peluang latihan kepada penjawat awam
dari Malaysia, JPA juga menjalankan tanggungjawab
sosialnya dalam menyediakan peluang latihan kepada
peserta-peserta dari negara-negara membangun yang
lain. Bagi tahun 2009, sebanyak lapan kursus di bawah
Program Kerjasama Teknikal Malaysia (MTCP) telah
dilaksanakan melibatkan penyertaan seramai 161
peserta daripada 51 buah negara. Senarai kursus MTCP
yang telah dijalankan adalah seperti berikut:
• Training Under the Malaysian Technical Cooperation
Programme
Besides providing training opportunity for public
servants from Malaysia, the PSD also discharges its
social responsibility through offering training
opportunities to participants from developing countries.
In 2009, eight courses under the Malaysian Technical
Cooperation Programme were conducted involving 161
participants from 51 countries. The list of MTCP courses
which were conducted is as follows:
Kursus
Courses
Tarikh
Dates
Kepimpinan dan Pengurusan Organisasi
Leadership and Organisational Management
2 - 24 AprilPengurusan Teknologi Maklumat dalam Perkhidmatan Awam
Information Technology Management in the Public Sector
Penyampaian Perkhidmatan Berkualiti dalam Perkhidmatan Awam
Quality Services Delivery in the Public Sector
Perancangan dan Pengurusan Projek
Project Planning and Management
Bengkel Kajian Kes ASEAN
ASEAN Case Study Workshop
9 - 31 Julai
/July
Pengurusan Teknologi Maklumat dalam Perkhidmatan Awam
Information Technology Management in the Public Sector
Perancangan dan Pengurusan Ekonomi
Economic Planning and Management
Perancangan dan Pengurusan Persekitaran Bersepadu
Integrated Environmental Planning and Management
Latihan di bawah Program Kerjasama Teknikal Malaysia pada 2009
Training Under the Malaysian Technical Cooperation Programme in 2009
Majlis Perasmian Program MTCP Disempurnakan oleh Y.B. Dato‟ Seri Mohamed Nazri bin Tan Sri Abdul Aziz,
Menteri di Jabatan Perdana Menteri
Y.B. Dato‟ Seri Mohamed Nazri bin Tan Sri Abdul Aziz, Minister at the Prime Minister‟s Department
Officiated at the Opening of the MTCP Programme
66
Jabatan Perkhidmatan AwamPublic Service Department
Dasar Latihan Perkhidmatan Awam
Bagi membantu pengurus-pengurus sumber manusia di
peringkat kementerian dan jabatan, JPA telah
mengeluarkan empat dasar baru pada tahun 2009
sebagai penambahbaikan kepada dasar sedia ada bagi
meningkatkan kompetensi penjawat awam melalui
Pekeliling dan Garis Panduan seperti berikut:
i. Pelan Komprehensif Perkhidmatan Gunasama – Garis
Panduan bagi Perancangan Program-program
Pembangunan Kerjaya dan Latihan Anggota
Gunasama;
ii. Surat Pekeliling Perkhidmatan Bilangan 7 Tahun 2009
– Kemudahan Cuti Kursus Sambilan (CKS) Kepada
Pegawai Yang Mengikuti Pengajian Secara Sambilan
Di Institusi Pengajian Tinggi (IPT) Dalam Negara;
iii. Garis Panduan Kemudahan Cuti Belajar Kepada
Pegawai Awam Yang Mengikuti Kursus Jangka
Sederhana dan Kursus Jangka Panjang Secara
Sepenuh Masa;
iv. Kemudahan Program Mengikuti Pasangan; dan
v. Kuasa melulus Cuti Belajar telah diturunkan kepada
Kementerian Pengajian Tinggi serta Kementerian
Sains, Teknologi dan Inovasi bagi meningkatkan
keupayaan pengurusan dan pelaksanaan dasar
latihan sumber manusia di Kementerian terbabit.
Public Service Training Policy
In order to assist human resource managers at ministries
and departments, the PSD executed four new policies in
2009 as improvements to the current policies to enhance
public servants‟ competencies via Service Circulars and
Guidelines as below:
i. Common-User Comprehensive Plan – Guidelines for
the Planning of Career Development Programme and
Common-User Training;
ii. Service Circular Letter No. 7 of 2009 - Availability of
Part-Time Study Leave For Officers Undertaking Part-
Time Studies in local institutions of higher learning;
iii. Guidelines on Study Leave Benefits for Public
Servants Undertaking Long-Term and Medium-Term
Courses;
iv. Spouse Programme; and
v. The authority to approve study leave was delegated
to the Ministry of Higher Education and Ministry of
Science, Technology and Innovation to improve the
management and implementation of human resource
training policy within these ministries.
Perancangan Dasar Program Pembangunan Kerjaya Perkhidmatan Gunasama Dibincang dan Diperhalusi oleh JPA
The PSD Discussed and Refined the Common-User Career Development Programme
67
Jabatan Perkhidmatan AwamPublic Service Department
Mengurus PRESTASI, PENGIKTIRAFAN dan GANJARAN
Managing PERFORMANCE, RECOGNITION and REWARDS
69 Saraan Menyeluruh dan Prihatin
A Comprehensive and Caring
Remuneration System
71 Peluang Peningkatan Kemajuan
Kerjaya
Opportunities for Career Development
77 Perkhidmatan Psikologi Unggul
Excellent Psychological Services
82 Pasca Perkhidmatan Yang Empati
An Empathetic Post-Service Care
Pengurusan prestasi, pengiktirafan dan ganjaran dalam pengurusan
sumber manusia adalah bagi memotivasikan penjawat awam agar
mampu menghasilkan prestasi yang cemerlang dan menepati
keperluan pelanggan dan stakeholders. Pengiktirafan dan ganjaran
disediakan dalam pakej yang pelbagai kepada penjawat awam
dan dipanjangkan juga kepada mereka yang telah bersara
sebagai penghargaan terhadap sumbangan terdahulu sepanjang
berada dalam perkhidmatan awam.
The management of performance, recognition and rewards in human
resource management is to motivate public servants to deliver an
excellent service, besides meeting the customers‟ and stakeholders‟
needs. Recognition and reward packages are prepared for public
servants. These packages are also extended to those who have
retired from the service as a token of appreciation for their past
contribution to the service.
Y. Bhg. Tan Sri Mohd. Sidek Haji Hassan, Ketua Setiausaha Negara Malaysia merasmikan Seminar Psikologi Perkhidmatan Awam Kali Ke-15
pada 18 Mei 2009
Y.Bhg. Tan Sri Mohd. Sidek Haji Hassan, the Chief Secretary to the Government officiated at the Opening Ceremony of the 15 th Public Service
Psychology Seminar on 18th May 2009
68
Jabatan Perkhidmatan AwamPublic Service Department
Saraan Menyeluruh dan Prihatin
Tahun 2009 menyaksikan JPA melaksanakan pelbagai
kajian bagi menambahbaik pakej saraan penjawat awam.
Hasilnya, sebanyak 12 insentif dan imbuhan baru telah
diluluskan untuk manfaat keseluruhan penjawat awam dan
skim perkhidmatan tertentu serta penambahbaikan
kemudahan-kemudahan sedia ada.
• Bayaran Insentif Pentadbiran Hospital
Bayaran Insentif Pentadbiran Hospital (BIPH) dibayar
kepada Pegawai Perubatan yang mempunyai kelulusan
lepasan ijazah dalam bidang Pentadbiran Hospital dan
menjalankan tugas dalam bidang tersebut. Kadar BIPH
yang diberi adalah berbeza mengikut gred. Kadar
baru bagi BIPH dilaksanakan melalui Pekeliling
Perkhidmatan Bilangan 19 Tahun 2009 berkuat kuasa
mulai 1 Ogos 2009 adalah seperti berikut:
Gred
Grade
Baru Bayaran Insentif Pentadbiran Hospital
New Incentive Payment for Hospital Administration
(RM Sebulan/Monthly)
Kadar Semasa
Current Rate
Kadar Baru
New Rate
Utama/ Khas C dan ke atas
Premier/Superscale C and above1,680 2,480
UD53 & UD54 1,540 2,240
UD51 & UD52 1,280 2,000
UD47 & UD48 1,190 1,760
UD43 & UD44 980 1,520
UD41 910 1,280
Kadar Baru Bayaran Insentif Pentadbiran Hospital
The New Rates for Incentive Payment for Hospital Administration
A Comprehensive and Caring Remuneration System
In 2009 the PSD implemented various studies in order to
improvise the remuneration package for public servants. As
a result, 12 incentives and new compensations were
approved for the benefit of all public servants. New
schemes of service as well as improvement to the current
benefits were also approved.
• Incentive Payment for Hospital Administration
Incentive Payment for Hospital Administration (IPHA) is
given to Medical Officers who have a Master Degree
or Post-Graduate Diploma in Hospital Administration
and perform their task in the field. The rates of IPHA
vary according to grades. The new rates of IPHA were
approved by the Government on 1st August 2009 and
implemented via Service Circular No. 19 of 2009 as
given below:
• Bayaran Insentif Pegawai Kesihatan Awam
Bayaran Insentif Pegawai Kesihatan Awam (BIPKA)
merupakan bayaran kepada Pegawai
Perubatan/Pegawai Pergigian/Pensyarah Perubatan
Pensyarah Pergigian yang bertugas di dalam bidang
Kesihatan Awam serta diwartakan sebagai Pegawai
Kesihatan Awam. Kadar BIPKA yang diberi adalah
berbeza mengikut gred. Kadar baru bagi BIPKA yang
telah diluluskan oleh Kerajaan telah dilaksanakan
melalui Pekeliling Perkhidmatan Bilangan 20 Tahun
2009 berkuatkuasa mulai 1 Ogos 2009 adalah seperti
berikut:
• Incentive Payment for Public Health Officers
Incentive Payment for Public Health Officers (IPPH) is
given to Medical Officers/Dental Officers/Medical
Lecturers and Dental Lecturers who are working in the
field of Public Health and have been gazetted as Public
Health Officers. The rates of IPPH vary according to
grades. The new rates of IPPH were approved by the
Government with effect from 1st August 2009 and
implemented via Service Circular No. 20 of 2009
shown below:
69
Jabatan Perkhidmatan AwamPublic Service Department
Kod/Gred
Code/Grade
(U, UD, DU, DUG)
Bayaran Insentif Pegawai Kesihatan Awam
Incentive Payment for Public Health Officers
RM Sebulan / Monthly
Kadar Semasa
Current Rate
Kadar Baru
New Rate
Utama/ Khas C dan ke atas
Premier/Superscale C and above1,920 2,480
53 & 54 1,760 2,240
51 & 52 1,440 2,000
47 & 48 1,360 1,760
45 1,200 1,600
43 & 44 1,120 1,520
41 1,040 1,280
Kadar Baru Bayaran Insentif Pegawai Kesihatan Awam
New Rates for Incentive Payment for Public Health Officers
• Bantuan Khas Kewangan Tahun 2009
Semasa membentangkan Bajet 2009, Y.A.B. Perdana
Menteri telah mengumumkan pemberian Bantuan Khas
Kewangan bagi menghargai peningkatan produktiviti
dan sumbangan penjawat awam dalam mencapai
matlamat pembangunan negara. Kadar yang diluluskan
adalah sebanyak RM500 bagi pegawai yang telah
berkhidmat sepenuhnya pada tahun 2009. Keputusan
ini telah dikuatkuasakan oleh JPA melalui Pekeliling
Perkhidmatan Bilangan 17 dan 24 Tahun 2009.
• Special Financial Assistance 2009
During the presentation of 2009 Budget, the Hon. Prime
Minister announced that the Government had agreed to
grant a Special Financial Assistance in recognition of the
productivity increase and contributions made by the
public servants towards nation-building. The rate
approved was RM500 for those officers who completed
a year of service in 2009. This decision was
implemented via Service Circulars No. 17 and 24 of
2009.
Bantuan Khas Kewangan Tahun 2009 diberikan kepada semua penjawat awam, pesara dan penerima pencen
2009 Special Financial Assistance was paid to all public servants, pensioners and pension recipients
70
Jabatan Perkhidmatan AwamPublic Service Department
Peluang Peningkatan Kemajuan Kerjaya
• Penggubalan Skim Perkhidmatan Pegawai
Penyediaan Makanan dan Penambahbaikan Skim
Perkhidmatan Tukang Masak
Bagi memantapkan perkhidmatan sajian makanan yang
meliputi penggubalan skim perkhidmatan baru iaitu
skim perkhidmatan Pegawai Penyediaan Makanan
gred C41, C44, C48, C52, C54. Dasar baru ini
bertujuan untuk meningkatkan peluang kemajuan
kerjaya pegawai di skim perkhidmatan Penolong
Pegawai Penyediaan Makanan gred C27, C32, C38
yang diberikan Kenaikan Pangkat Secara Lantikan
(KPSL) diperuntukkan ke skim perkhidmatan Pegawai
Penyediaan Makanan gred C41 dengan memenuhi
syarat lantikan yang ditetapkan. Keputusan ini telah
dilaksanakan melalui Pekeliling Perkhidmatan Bilangan
8 Tahun 2009 yang berkuat kuasa mulai 2 Julai 2009.
Opportunities for Career Development:
• New Scheme of Service for Food Preparation Officers
and Improvement of the Scheme of Service for Cooks
To establish a good food preparation service, a new
Food Preparation Officer scheme of service was
established consisting of grades C41, C44, C48, C52,
C54. This new policy is also aimed at improving the
career development of Assistant Food Preparation
Officers at grades C27, C32, C38 who are provided
the opportunity for promotion to Food Preparation
Officers grade C41 by fulfilling the required conditions
for the latter appointment. This decision was
implemented through Service Circular No. 8 of 2009
with effect from 2nd July 2009.
• Formulation of Marine Assistant Service Scheme
This new policy was approved to improve the career
development opportunities of the officers who execute
the function relating to the marine transportation by
combining five existing schemes of service, namely,
Marine Inspectorate, Serang, Marine Engine Assistant/
Marine Engineman, Sailor/Helmsman and Light House
Keepers grades A17, A22 and A26. There are 676
officers involved in this transfer of appointment process
and the additional financial implication is estimated at
approximately RM839,900 per year. This decision was
implemented via Service Circular No. 5 of 2009 with
effect from 2nd July 2009.
• Penggubalan Skim Perkhidmatan Pembantu Laut
Dasar baru ini diluluskan bagi meningkatkan peluang
kemajuan kerjaya dalam bidang pengangkutan laut
dengan menggabungkan lima skim perkhidmatan sedia
ada iaitu Merinyu Laut, Serang, Pembantu Juruenjin
Laut/Juruenjin Laut, Kelasi/Jurumudi dan Penjaga Rumah
Api menjadi satu skim perkhidmatan yang baru iaitu
Pembantu Laut gred A17, A22 dan A26 melibatkan
seramai 676 orang pegawai dengan implikasi
kewangan tambahan adalah sebanyak RM839,900
setahun. Keputusan ini telah dilaksanakan melalui
Pekeliling Perkhidmatan Bilangan 5 Tahun 2009 yang
berkuat kuasa mulai 2 Julai 2009.
Dasar baru ini menyediakan peluang kenaikan pangkat secara KPSL
This new policy will enhance career development through appointment by promotion
71
Jabatan Perkhidmatan AwamPublic Service Department
• Pindaan Kadar Elaun Kanak-kanak bagi Pegawai
Yang Berkhidmat di Luar Negeri
JPA telah meluluskan semakan kadar Elaun Kanak-
kanak, bagi membantu menampung kos sara hidup dan
meringankan beban pegawai yang berkhidmat di luar
negari yang mempunyai anak melebihi tiga orang.
Dasar baru ini merupakan pindaan kadar elaun bagi
anak keempat daripada RM75 kepada RM110
manakala kadar bagi anak kelima dinaikkan daripada
RM50 kepada RM75.
• Pemanjangan Kenaikan Kadar Elaun Kerja di Luar
Waktu Bekerja Biasa Kepada Pegawai Perubatan dan
Pergigian yang Bertugas di Hospital Angkatan Tentera
Malaysia
JPA juga telah meluluskan pemanjangan kadar dan
syarat Elaun Kerja di Luar Waktu Bekerja Biasa
(EKLWBB) yang digunapakai oleh Pegawai Perubatan
Kementerian Kesihatan Malaysia kepada Pegawai
Perubatan Angkatan Tentera Malaysia (ATM) di Hospital
Angkatan Tentera berkuat kuasa mulai 1 September
2009 mengikut kadar seperti berikut:
• Revision of the Rates on Children‟s Allowance for
Officers Serving Abroad
The PSD has revised the rate for Children‟s Allowance
given to officers with three or more children serving
abroad in order to help them to cope with the high cost
of living overseas. The rate for the fourth child is raised
from RM75 to RM110 while the rate for the fifth child is
raised from RM50 to RM75.
• Extension of Increment of On-Call Allowance to
Medical Officers and Dental Officers at Malaysian
Armed Forces Hospital
The PSD had agreed to extend the revised rates and
the conditions for On-Call Allowance that were
implemented for Medical Officers at the Ministry of
Health to Medical Officers at the Malaysian Armed
Forces (MAF) Hospital effective from 1st September
2009 based on the following rates:
Deskripsi Tugas
Job Description
Kadar (RM/ Semalam )
Rate (RM/Per Night)
Pakar / Pegawai Perubatan:
Medical Officers / Specialists :
Panggilan Aktif : Bertugas di luar waktu bekerja biasa melebihi 15 jam secara berterusan pada:
Active Call : Working out of normal office hours continuously for more than 15 hours on:
a) Hari bekerja penuh
Full working day
RM150
b) Hari cuti mingguan & hari cuti am
Weekends & public holidays
RM170
Panggilan Pasif : Bersedia di rumah dan dipanggil bertugas melebihi 4 jam pada:
Passive Call : Standby at home and on duty for more than 4 hours on:
a) Hari bekerja penuh
Full working day
RM90
b) Hari cuti mingguan & hari cuti am
Weekends & public holidays
RM100
Panggilan Pasif : Bersedia di rumah dan dipanggil bertugas kurang daripada 4 jam atau tidak
dipanggil bertugas pada:
Passive Call : Standby at home and either on duty for less than 4 hours or off duty on:
a) Hari bekerja penuh
Full working day
RM50
b) Hari cuti mingguan & hari cuti am
Weekends & public holidays
RM55
Kadar Baru Elaun Kerja Luar Waktu Bekerja Biasa
New Rates for On-Call Allowance
72
Jabatan Perkhidmatan AwamPublic Service Department
• Penambahbaikan Kemudahan Cuti Bersalin Pegawai
Perkhidmatan Awam
Kemudahan Cuti Bersalin juga telah menjalani proses
penambahbaikan seperti mana yang telah dilaksanakan
melalui Surat Pekeliling Perkhidmatan Bilangan 5 Tahun
2009 iaitu penjawat awam yang berkenaan boleh
mengambil Cuti Bersalin pada bila-bila masa dalam
tempoh 14 hari dari tarikh jangkaan bersalin. Tempoh
tersebut termasuk dalam tempoh 60 hari yang
diperuntukkan kepada pegawai.
• Improvement to Maternity Leave Benefits for Public
Service Officers
The Maternity Leave Benefits also underwent revision
through the implementation via Service Circular Letter
No. 5 of 2009 whereby the related public servants are
allowed to go on maternity leave 14 days before the
actual delivery date. The leave is inclusive of the 60
days maternity leave allocated to the officers.
• Pelantikan Syarikat bagi Kemudahan Perlindungan
Insurans Kesihatan Kepada Pegawai Perkhidmatan
Awam yang Berada di Luar Negara Atas Urusan
Persendirian
Bagi menjaga kebajikan dan memberi pelindungan
insurans kepada penjawat awam yang berada di luar
Negara atas urusan peribadi, JPA telah melantik
Syarikat Uni Asia General Insurance Berhad sebagai
syarikat penanggung insurans. Kontrak ini adalah bagi
tempoh tiga tahun bermula pada 24 Julai 2009
sehingga 23 Julai 2012. Pelantikan tersebut telah
diumumkan melalui Surat Pekeliling Perkhidmatan
Bilangan 10 Tahun 2009.
• Appointment of a Travel Insurance Company to
Provide Travel Insurance to Public Service Officers
Travelling Overseas on Personal Matters
In order to safeguard the welfare and to provide
insurance coverage to public servants who travel
overseas for personal matters, the PSD has appointed
Uni Asia General Insurance Berhad as the insurance
provider. The contract is for three years effective from
24th July 2009 to 23th July 2012. The appointment was
announced through Service Circular Letter No. 10 of
2009.
Kebajikan penjawat awam wanita juga diambil perhatian berat oleh JPA
The welfare of lady officers is given special attention by the PSD
• Pelaksanaan Penambahbaikan Jadual Gaji Matriks
bagi Skim Perkhidmatan Pegawai Bomba
Selaras dengan perubahan skop, fungsi dan beban tugas
Pegawai Bomba di gred KB22 dan KB24, JPA telah
menambah baik Jadual Gaji Matriks bagi skim
perkhidmatan Pegawai Bomba gred KB22 dan KB24
berkuat kuasa mulai 1 Julai 2009.
• Improvement to the Matrix Salary Schedule for Fire
Brigade Officer Scheme Of Service
In line with the improvement in the scope, functions and
responsibilities of the Fire Brigade Officers grades
KB22 and KB24, the PSD revised the Matrix Salary
Schedule for the Fire Brigade Officer grade KB22 and
KB24 effective from 1st July 2009.
73
Jabatan Perkhidmatan AwamPublic Service Department
• Semakan Elaun Luar Penghulu
Bagi mengiktiraf dan memperkukuhkan peranan Penghulu
sebagai institusi yang bertanggungjawab dalam
memantau dan menyelesaikan pelbagai isu
kemasyarakatan serta memastikan kesejahteraan
rakyat, maka Kerajaan telah melaksanakan
penambahbaikan skim perkhidmatan Penghulu melalui
Pekeliling Perkhidmatan Bilangan 15 Tahun 2009.
Selaras dengan itu, Kerajaan menaikkan kadar Elaun
Luar Penghulu melalui Surat Pekeliling Perkhidmatan
Bilangan 11 Tahun 2009 berkuat kuasa mulai 2 Julai
2009 seperti berikut:
• Outstation Allowance for Penghulu
In order to recognise and strengthen the task of
Penghulu as an institution that is responsible for
monitoring and resolving societal issues and ensuring the
people's well-being, the Government agreed to
improve and implement the Penghulu scheme of service
through Service Circular No. 15 of 2009.
Accordingly, the Government increased the Outstation
Allowance for Penghulu through Service Circular Letter
No. 11 of 2009 with effect from 2nd July 2009 as
follows:
Gred
Grade
(NP)
Kadar Sebulan
Monthly Rate
(RM)
36 dan ke atas
36 and above300
32 250
27 200
Kadar Baru Elaun Luar Penghulu
New Rates for Penghulus‟s Outstation Allowance
• Pembayaran Imbuhan Tetap Perumahan Kepada
Penjawat Awam yang Disediakan Kemudahan
Perumahan yang Tidak Dianggap Sebagai Rumah
Kerajaan di Kawasan Pedalaman
Peraturan semasa menetapkan bahawa penjawat awam
yang disediakan kemudahan perumahan Kerajaan tidak
dibayar Imbuhan Tetap Perumahan (ITP). Walau
bagaimanapun, JPA telah menambah baik dasar ini dan
melalui Surat Pekeliling Perkhidmatan Bilangan 6 Tahun
2009, menetapkan supaya penjawat awam yang
disediakan kemudahan perumahan di kawasan
pedalaman adalah juga layak dibayar ITP, sekiranya
rumah yang diduduki tersebut tidak dianggap sebagai
Rumah Kerajaan oleh Bahagian Pengurusan
Hartanah, Jabatan Perdana Menteri.
• Housing Allowance Payment to Civil Servants Who
Have Been Provided with Sub-Standard Housing in
Rural Areas
The current procedure states that public servants who
have been provided with Government housing are not
entitled to receive a housing allowance. However, the
PSD revised this policy via Service Circular Letter No. 6
of 2009, to provide housing allowance to public
servants who were provided with sub-standard houses
in the rural areas, if the house is not considered as
Government quarters as defined by the Property and
Land Management Division in the Prime Minister‟s
Department.
• Semakan Kadar Bantuan Mempelajari Bahasa Kepada
Pegawai yang Berkhidmat di Luar Negeri
Bagi memenuhi hasrat Kerajaan untuk melahirkan
pegawai-pegawai yang berkemahiran dalam bahasa
asing untuk tujuan diplomatik dan perdagangan, JPA
telah menyemak Bantuan Mempelajari Bahasa kepada
pegawai yang berkhidmat di luar negeri dan meluluskan
pembiayaan sepenuhnya pembelajaran bahasa asing
berbanding pembiayaan sebanyak 75 peratus yuran
berkaitan sebelum ini. Pemberian ini dikuatkuasakan
mulai 1 Jun 2009.
• New Rates for Learning Language for Officers Serving
Abroad
In fulfilling the Government's aspiration to equip officers
with foreign language skills for the purpose of
diplomatic and trade negotiations, the PSD revised the
rates of Learning Language Subsidy for officers serving
abroad. The Government will bear fully the fees
incurred compared to 75 percent of the fees previously.
The new rates were implemented on 1st June 2009.
74
Jabatan Perkhidmatan AwamPublic Service Department
• Kadar Sajian Tunai bagi Perkhidmatan Angkatan
Tentera Malaysia dan Perkhidmatan
Penguatkuasaan Maritim
JPA telah meluluskan kenaikan kadar Sajian Tunai
(Elaun Rangsum) bagi Perkhidmatan Angkatan
Tentera Malaysia (ATM) dan Perkhidmatan
Penguatkuasaan Maritim, Agensi Penguatkuasaan
Maritim Malaysia (APMM) berkuat kuasa mulai 1
Februari 2009 mengikut kadar seperti berikut:
• New Rates for Ration Allowances in the Malaysian
Armed Forces and the Malaysian Maritime
Enforcement Agency
The PSD approved the increased rates of Ration
Allowance for the Malaysian Armed Forces (MAF) and
the Malaysian Maritime Enforcement Agency (MMEA)
effective from 1st February 2009 as follows:
Kadar Sajian Tunai (Elaun Rangsum) bagi Perkhidmatan ATM dan APMM
New Rates for Ration Allowance in the MAF and MMEA
Kategori Sajian Tunai
Ration Category
Kadar Semasa/ Current Rates
(RM Sehari/ Per Day)
Kadar Baru / New Rates
(RM Sehari / Per Day)
Semenanjung
PeninsularSabah/Sarawak
Semenanjung
PeninsularSabah/Sarawak
Rangsum Segar
Fresh Ration4.50 4.90 8.10 8.80
Rangsum Tambahan „G‟
Additional G Ration0.60 0.60 0.80 0.80
Rangsum Operasi Khas
Special Operations Ration6.90 7.60 15.10 16.60
Rangsum Stesen Terumbu
Reef Station Ration- 7.00 - 12.60
• Bayaran Insentif Pencegahan Rasuah
Bersesuaian dengan usaha untuk meningkatkan
kebajikan pegawai-pegawai yang terlibat dengan
iltizam Kerajaan memerangi jenayah rasuah, JPA
telah menambah baik kadar dan nama Bayaran
Insentif Badan Pencegah Rasuah kepada Bayaran
Insentif Pencegahan Rasuah selaras dengan
penubuhan Suruhanjaya Pencegahan Rasuah
Malaysia (SPRM). Kadar baru Bayaran Insentif
Pencegahan Rasuah adalah seperti berikut:
Gred/Jawatan
Grade/ Position
Kadar Sebulan
Monthly Rate
(RM)
Ketua Pesuruhjaya/Chief Commissioner 800
54 dan ke atas (kecuali Ketua Pesuruhjaya)/54 and above (except Chief Commissioner) 750
48 hingga 52/48 to 52 700
41 hingga 44/41 to 44 650
32 hingga 38/32 to 38 600
29 550
Kadar Baru Bayaran Insentif Pencegahan Rasuah
New Rates for Anti-Corruption Incentive Payment
• Anti-Corruption Incentive Payment
In line with the efforts to increase the welfare of the
officers involved in fighting corruption, the PSD
revised the rates and changed the name of the Anti-
Corruption Agency Incentive Payment to Anti-
Corruption Incentive Payment. This is in accordance
with the establishment of the Malaysia Anti-Corruption
Commission (MACC). The new rates of the Anti-
Corruption Incentive Payment is stated in the table
below:
75
Jabatan Perkhidmatan AwamPublic Service Department
• Pembayaran Bantuan Sara Hidup bagi Pelatih-
Pelatih Kursus Asas Kepolisan di Pusat-Pusat
Latihan Polis
JPA juga telah meluluskan pembayaran Bantuan
Sara Hidup (BSH) bagi pelatih-pelatih Kursus Asas
Kepolisan atas kadar 50 peratus daripada kadar
sebenar mengikut lokasi pusat latihan bagi menjaga
kebajikan mereka yang terlibat. Bayaran ini dibuat
berkuatkuasa mulai 1 Januari 2009.
• Cost Of Living Assistance for Police Trainees During
the Police Basic Course at Police Training Centres
To safeguard their welfare, the PSD approved the
Cost Of Living Assistance (COLA) to police trainees
during their Police Basic Course at Police Training
Centres at a rate of 50 percent of the actual rate
based on the location of the training centre. This
payment is effective from 1st January 2009.
• Pelepasan Waktu Bekerja Kepada Pegawai
Perkhidmatan Awam yang Menderma Darah
JPA telah mengeluarkan arahan kepada Ketua
Jabatan untuk mempertimbangkan pemberian
pelepasan waktu bekerja dalam jangka masa yang
munasabah kepada penjawat awam yang terlibat
dalam aktiviti menderma darah. Pelepasan waktu
bekerja ini diberi sejajar dengan usaha Kerajaan
memupuk kesedaran di kalangan masyarakat untuk
menderma darah.
• Time-Off for Civil Servants Who Donate Blood
The PSD agreed that the heads of department can allow
time-off for a reasonable period for public servants to
donate blood. This time-off approval is being given by
the Government in its efforts to promote awareness of
the importance of blood donation and to encourage
blood donation by members of the society.
Penjawat awam digalakkan terlibat dalam aktiviti menderma darah
Government servants are encouraged to donate blood
Kebajikan pelatih kursus asas kepolisan akan lebih terjaga melalui BSH
The welfare of police trainees will be better with the COLA payment
76
Jabatan Perkhidmatan AwamPublic Service Department
Perkhidmatan Psikologi Unggul
Selain pakej saraan dan pasca perkhidmatan yang
dinamik dan empati, JPA juga menyediakan perkhidmatan
kepakaran psikologi dan kaunseling bagi mendorong
prestasi unggul penjawat awam. Program dijalankan
sepanjang tahun 2009 di bawah perkhidmatan psikologi
adalah seperti berikut:
• Penggubalan Dasar Perkhidmatan Psikologi
Budaya kerja pencapaian diutamakan diamalkan
melalui tindakan bersepadu antara pemikiran, emosi
dan tingkah laku yang diperlihatkan melalui prinsip
PERDANA iaitu Pantas dan Positif, Empati, Relevan,
Daya Saing, Amanah, Adil dan Integriti, Nilai Tambah
dan Kelainan, Arif dan Berilmu. Bagi mencapai hasrat
ini, JPA telah mengeluarkan Surat Pekeliling
Perkhidmatan Bilangan 12 Tahun 2009 mengenai
Pelaksanaan Aplikasi Psikologi: Budaya Kerja
Pencapaian Diutamakan.
• Modul Program Kendiri Unggul
Program ini merupakan usaha JPA untuk
mempertingkatkan kecemerlangan penjawat awam
terutama pegawai berprestasi rendah dan bermasalah.
Bagi tahun 2009, sasaran utama adalah penjawat dari
Kumpulan Sokongan dari Polis Diraja Malaysia
(PDRM). Susulan kepada program ini, Modul Program
Kendiri Unggul untuk Kumpulan Sokongan PDRM telah
dikeluarkan.
Excellent Psychology Services
Besides the remuneration package and post-service care
which are dynamic and empathetic, the PSD also offers
specialised psychological services and counselling to drive
excellent performance among public servants. Programmes
that were organised throughout 2009 under the psychology
services are:
• The Execution of Psychology Service Policy
The work culture under the concept of Performance Now
can be practised through the integrated actions of
thinking, emotion and action that can be seen through
the principle of PERDANA, that is, Quick and
Positive, Empathy, Relevance, Competitiveness, Trust,
Fairness and Integrity, Value Add and Being
Different, Smart and Intelligent. To achieve this
vision, the PSD came up with guidelines through the
Service Circular Letter No. 12 of 2009 regarding The
Implementation of the Performance-Now Work Culture.
• Excellent Self-Development Module
This programme is among the PSD‟s effort in increasing
the excellence of public servants, especially, the poorly
performing officers and those who are problematic. For
2009, the main target group was the officers from the
Support Group of the Royal Malaysian Police Force
(RMPF). Following this programme, the Excellent Self-
Development Programme Module for the Support
Group of the RMPF was published.
• Panduan Penggunaan e-Psikologi dan Kod Etika
Ujian Psikologi
Sebagai usaha untuk menggalakkan penggunaan ujian
psikologi secara online (e-Psikologi) oleh pengurus-
pengurus sumber manusia di peringkat
kementerian/agensi, JPA telah mengeluarkan Garis
Panduan Penggunaan e-Psikologi dan Kod Etika Ujian
Psikologi. Keperluan untuk menggunapakai aplikasi e-
Psikologi secara optimum dalam pembangunan modal
insan juga ditekankan oleh Y. Bhg. Tan Sri Mohd. Sidek
Haji Hassan, Ketua Setiausaha Negara Malaysia
sewaktu merasmikan Seminar Psikologi Perkhidmatan
Awam Kali Ke-15 anjuran JPA pada 19 Mei 2009.
Garis panduan ini dapat membantu pengurus-pengurus
sumber manusia menjalankan tugas mereka dengan
lebih jelas dan berkesan.
• Guidelines for the Usage of the e-Psychology and
Psychological Testing Ethics Code
As an effort to encourage the usage of online
psychological testing (e-Psychology) by human resource
managers at the ministries and agencies, the PSD
initiated The Guidelines for the Usage of e-Psychology
and Ethics Code for Psychological Testing. The need to
use the e-Psychology application optimally in human
capital development was reiterated by Y.Bhg. Tan Sri
Mohd. Sidek Haji Hassan, the Chief Secretary to the
Government when he officiated at the Opening
Ceremony of the 15th PSD Public Service Psychology
Seminar on 19th May 2009. The execution of these
guidelines can help human resource managers to carry
out their duties clearly and effectively.
77
Jabatan Perkhidmatan AwamPublic Service Department
• Program Peningkatan Kemahiran Kaunseling
JPA terus melaksanakan aktiviti-aktiviti berbentuk
pembangunan sebagai usaha meningkatkan
pengetahuan dan kemahiran kaunseling di kalangan
penjawat awam. Sepanjang tahun 2009, sebanyak 52
Program Peningkatan Kemahiran Kaunseling (PPKK)
telah dijalankan di pelbagai Kementerian, Jabatan
Persekutuan, Kerajaan Negeri dan Badan-Badan
Berkanun.
Penganjuran Program Peningkatan Kemahiran Kaunseling dan Bilangan Peserta Terlibat bagi tahun 2009
Programme for the Enhancement of Counselling Skills and Participants Involved in 2009
• Programme for the Strengthening Counselling Skills
The PSD continues to implement activities of a
developmental nature as an effort to increase
knowledge and skills in counselling among public
servants. Throughout 2009, there were 52 Programmes
on Enhancing Counselling Skills implemented at various
Ministries, Federal Departments, State Government and
Statutory Bodies.
• Program Kerjasama Kemasyarakatan
JPA juga turut menjalinkan kerjasama kemasyarakatan
dengan menganjurkan Bengkel Jalinan Kasih Kelima di
Bahagian Teknologi Pendidikan, Negeri Sembilan dan
Program Bersama Keluarga Miskin dan Masyarakat
Setempat di Kampung Tanjung Agas, Pasir
Panjang, Negeri Sembilan pada 21 - 22 November
2009. Melalui program ini, JPA mendekati penduduk
setempat dan seterusnya membantu meningkatkan
pembangunan kendiri dan sosial masyarakat.
• Community Cooperation Programme
The PSD also forged community cooperation by
organising the Fifth Workshop on Bonding at the
Technology Education Division, Negeri Sembilan and
The Programme With Poor Families and Local People
at Kampung Tanjung Agas, Pasir Panjang, Negeri
Sembilan on 21st – 22nd November 2009. Through these
programme, the PSD gets closer to the local people to
help them increase their personal development and
community relations skills.
Asas
Basic
Pertengahan
Intermediate
Lanjutan
Advanced
Pasca Lanjutan
Post-Advanced
631
399
172
172
0 100 200 300 400 500 600 700
JPA mendekati warga emas, ibu tunggal dan pelajar melalui Bengkel Jalinan Kasih
The PSD approaches old folks, single parents and students through Bonding Workshops
78
Jabatan Perkhidmatan AwamPublic Service Department
• Program Pembangunan Berprestasi Tinggi
Dalam usaha melahirkan penjawat awam yang
berprestasi tinggi, JPA turut melaksanakan program-
program pembangunan berprestasi tinggi melibatkan
pembangunan insan, organisasi dan pengurusan
psikologi. Sepanjang tahun 2009, sebanyak 28
program telah dilaksanakan yang melibatkan
seramai 1,628 orang peserta.
Penganjuran Program dan Bilangan Peserta Terlibat bagi Tahun 2009
Programmes and the Number of Participants Involved in 2009
• High-Performance Development Programme
In an effort to create high-performing public
servants, the PSD also implemented high-performance
development programmes involving self-development
and organisation and psychological management.
Throughout 2009, 28 programmes were implemented
involving 1,628 participants.
Pembangunan Insan
Personnel Development
Pembangunan Organisasi
Organisational Development
Pengurusan Psikologi
Psychological Management
• Sistem Pengurusan Audit Nilai dalam Perkhidmatan
Awam
Selaku agensi pusat pengurusan sumber manusia
perkhidmatan awam, JPA bertanggungjawab sebagai
urus setia kepada Jawatankuasa Pembentukan Sistem
Pengurusan Audit Nilai dalam Perkhidmatan Awam.
Sehubungan itu, JPA bertindak selaku perunding dalam
memberikan khidmat nasihat dan pakar rujuk dalam
pelaksanaan sistem ini. Bagi memastikan pengurusan
audit nilai dihayati di semua peringkat, JPA giat
memberi penerangan dan latihan berhubung
pelaksanaan sistem ini kepada pelbagai agensi
Kerajaan. Sepanjang tahun 2009, sebanyak 15 bengkel
dan enam taklimat yang melibatkan seramai 688
peserta telah dilaksanakan.
• Values Auditing Management System in the Public
Service
As a central agency for human resource
management, the PSD is the secretariat to the
Committee for the Development of the Values Auditing
Management System in the Public Service. Hence, the
PSD acts as a consultant in giving advice and becoming
the referral centre in the implementation of this system.
To ensure the values auditing management is
appreciated at all levels, the PSD actively explains and
provides training regarding this implementation to all
the Government agencies. Throughout 2009, 15
workshops and six talks involving 688 participants were
implemented.
1,277
117
102
0 500 1000 1500
• Program Perundingan Pementoran dan Kaunseling
JPA juga telah melaksanakan sebanyak 30 siri
perundingan pementoran kepada 937 peserta di agensi
sektor awam. Kaedah pementoran amat berkesan
terutama dalam pelaksanaan pelan penggantian selain
menjadi medan tunjuk ajar antara penjawat awam.
• Counselling and Mentoring Consultation Programme
The PSD also implemented 30 mentoring and
consultations to 937 participants in public agencies.
Mentoring is very effective in the implementation of
succession planning and, invariably, is a teaching method
among public officers.
79
Jabatan Perkhidmatan AwamPublic Service Department
Di samping itu, sebanyak 263 sesi perkhidmatan
kaunseling telah diberikan dalam tahun 2009 bagi
memastikan masalah penjawat awam dikendalikan
secara pencegahan dan pemulihan. Pelanggan JPA
dalam program ini penjawat awam dan ahli keluarga
terdekat serta pelajar–pelajar tajaan JPA. Perkhidmatan
adalah secara bersemuka melalui telefon dan juga e-
mel. Butiran terperinci seperti berikut :
Bilangan Sesi Kaunseling Tahun 2009
The Number of Counselling Sessions in 2009
• Program Ujian Psikologi
JPA juga turut mengendalikan Ujian Psikologi ke atas
calon/pegawai yang terlibat dalam urusan
pengambilan, kenaikan pangkat dan penempatan. Ujian
Psikologi juga disyaratkan ke atas pegawai-pegawai
bagi tujuan diagnosis keperluan kaunseling atau
perkembangan kendiri. Sepanjang tahun 2009, seramai
15,305 orang klien telah mengambil ujian Psikologi.
Besides that, 263 counselling services were given in 2009
to ensure the public servants problems are handled
through prevention and rehabilitation. The PSD‟s clients in
this programme comprise member of the public service
and their family members as well as the PSD‟s sponsored
students. Services are in the form of face-to-face
interactions, telephone and e-mail communication. Details
of these services are as follows:
• Psychological Testing Programme
The PSD also administers Psychological Tests on
candidates or officers who are involved in matters
regarding intake, promotion and posting. Psychological
testing is also a requirement for officers for the purpose
of diagnosis of counselling needs and personal
development. Throughout 2009, 15,305 clients took the
psychological tests.
Bilangan Klien Mengambil Ujian Psikologi Tahun 2009
The Number of Clients Taking Psychology Tests in 2009
87
74
69
22
11
0 20 40 60 80 100
Emel
E-mails
Individu
Individuals
Kelompok
Groups
Telefon
Telephone
Pelajar Tajaan
Sponsored Students
10,380
3,619
1,306
0 2,000 4,000 6,000 8,000 10,000 12,000
Ujian Minat
Interest Test
Ujian Personaliti
Personality Test
Lain-lain Ujian
Others Test
80
Jabatan Perkhidmatan AwamPublic Service Department
• Program Penyelidikan dan Penilaian Perkhidmatan
Psikologi dan Kaunseling
Bagi meningkatkan kecekapan JPA dalam menggubal
dasar-dasar baru pengurusan psikologi dan
kaunseling, program penyelidikan dan penilaian
sentiasa dijalankan. Sepanjang 2009, sebanyak lapan
kajian berkaitan pengurusan psikologi dan kaunseling
telah dilaksanakan:
• Kesihatan Mental di Kalangan Penjawat Awam
• Norma Nilai di Kalangan Penjawat Awam
• Keberkesanan Program Jalinan Kasih
• Pengamalan Prinsip Ketepatan (Principle Of
Precision) di Kalangan Penjawat Awam
• Impak Pekeliling Perkhidmatan Bilangan 18 Tahun
2005
• Pengamalan Budaya Kerja Kerja Kelas Pertama
Dalam Perkhidmatan Awam
• Hubungan Kecerdasan Spiritual dan Persekitaran
Kerja Dengan Komitmen Pegawai Terhadap
Organisasi
• Diagnosis Organisasi Perkhidmatan Awam
• Research and Psychology and Counselling Service
Evaluation Programme
To increase the efficiency of the PSD in executing new
policies in psychology and counselling
management, research programmes and evaluation are
continuously carried out. Throughout 2009, eight studies
regarding psychology and counselling management
were implemented as follows:
• Mental Health Among Public Servants
• Values and Norms Among Public Servants
• The Effectiveness of Love Bonding Programme
• The Practice of the Principle of Precision Among
Public Servants
• Impact of the Service Circular No. 18 of 2005
• The Practice of A First-Class Working Culture in the
Public Service
• The Relationship Between Spiritual Intelligence and
Working Environment with the Officer‟s Commitment
Towards Organisation
• Public Service Organisational Diagnosis
Seminar Psikologi Ke-15 bertemakan “Psikometri: Satu transformasi dalam penilaian personel“
15th Psychology Seminar with the theme “Psychometric: A transformation in the personnel evaluation”
81
Jabatan Perkhidmatan AwamPublic Service Department
Pasca Perkhidmatan yang Empati
Selain menjaga penjawat yang masih dan sedang
menyumbang secara aktif kepada perkhidmatan
awam, JPA juga prihatin terhadap kebajikan mereka yang
telah meninggalkan perkhidmatan dan memasuki alam
persaraan. Sebagai majikan yang empati terhadap
penerima pencen, sepanjang tahun 2009 sebanyak lapan
dasar baru dan/atau penambahbaikan dasar sedia ada
telah diluluskan oleh JPA.
• Pemansuhan Syarat Pemastautinan
JPA telah meluluskan dasar baru berkaitan Pemansuhan
Syarat Pemastautinan melibatkan pesara dan penerima
pencen Kerajaan yang bermastautin di luar negara.
Berikutan dengan pemansuhan syarat
ini, pesara/penerima pencen yang menetap di luar
negara adalah layak untuk menerima pencen berserta
penyelarasan pencen. Dasar baru ini dikuatkuasakan
secara kebelakang iaitu mulai 1 Januari 2008.
• Pemansuhan Penyusutan Pencen Terbitan kepada 70
Peratus
Kebajikan ahli keluarga gemulah juga diberi perhatian
oleh JPA. Sehubungan itu, JPA memutuskan untuk
membatalkan dasar sedia ada berkaitan penyusutan
70 peratus selepas 12 ½ tahun dari tarikh persaraan
atau kematian dalam perkhidmatan anggota sektor
awam. Ini bermakna pencen terbitan ini akan dibayar
100 peratus kepada ahli keluarga gemulah tanpa
sebarang penyusutan. Dasar baru ini berkuatkuasa
mulai 1 Januari 2009.
• Penghitungan Pencen Sehingga Maksimum 360 Bulan
Tempoh Perkhidmatan Berkuatkuasa
Bagi membolehkan penjawat awam menikmati
kehidupan yang lebih selesa semasa tempoh
persaraan, Kerajaan bersetuju untuk menghitung pencen
mengikut formula baru berasaskan tempoh
perkhidmatan sehingga maksimum 360 bulan atau 30
tahun bagi semua pesara dan penerima pencen.
Formula baru ini merupakan tambahan lima tahun
berbanding tempoh perkhidmatan sehingga maksimum
25 tahun yang diambilkira di bawah dasar sedia ada.
Dasar baru ini berkuatkuasa mulai 1 Januari 2009.
An Empathetic Post-Service
Besides taking care of public servants who are still
contributing actively to the public service, the PSD also
cares about the welfare of those who have retired. As an
employer who empathizes with pension
recipients, throughout 2009 there were eight new policies
and/or revisions to current policies that were approved by
the PSD.
• Abolishment of the Condition of Residency
The PSD abolished the condition of residency for
pensioners and pension recipients living abroad.
Following this abolishment, pensioners/pension
recipients who live abroad are eligible to receive
pension and pension adjustments. This new policy was
backdated to 1st January 2008.
• Abolishment of the Reduction of Derivative Pension
to 70 Percent
The welfare of the family of the deceased is also given
attention by the PSD. Hence, the PSD abolished the
current policy of reducing the pension to 70 percent
after 12 ½ years of retirement or death of a public
servant while in the service. This means that the
derivative pension will be paid 100 percent to the
family of the deceased without any reduction. This
policy is effective from 1st January 2009.
• Calculation of the Pension Based on the Maximum of
360 Months of Effective Service
In order for the civil servant to enjoy a comfortable life
during their retirement, the Government has agreed to
calculate the pension according to the new formula
based on years of service up to 360 months or 30
years for all pensioners and pension recipients. This new
formula is an addition of five years of the previous
reckonable years of service up to a maximum of 25
years. This new policy is effective starting 1st January
2009.
82
Jabatan Perkhidmatan AwamPublic Service Department
• Pembayaran Ex-Gratia kepada Ibu/Bapa Penjawat
Awam yang Meninggal Dunia Dalam Perkhidmatan
Pemberian ex-gratia kepada ibu/bapa penjawat
awam yang meninggal dunia dalam perkhidmatan turut
telah dipersetujui oleh Kerajaan. Ini adalah sebagai
satu penghargaan Kerajaan kepada pegawai-
pegawai perkhidmatan awam tersebut.
• Peningkatan Kadar Maksimum Cuti Rehat yang Boleh
Dikumpul bagi Pemberian Wang Tunai Gantian Cuti
Rehat
JPA juga telah menambahbaik dasar sedia ada
berkaitan bilangan hari maksimum yang boleh
dikumpulkan bagi tujuan pemberian wang tunai
sebagai Gantian Cuti Rehat (GCR). Di bawah dasar
baru yang berkuatkuasa mulai 1 Januari 2009 ini, GCR
maksimum ditambah dari 120 hari kepada 150 hari.
• Pemberian Opsyen Semula kepada Pegawai yang
telah Memilih Skim Kumpulan Wang Simpanan
Pekerja
Mengambil kira keluhan dan rungutan ramai anggota
sektor awam yang pernah memilih skim Kumpulan
Wang Simpanan Pekerja (KWSP) yang kini telah
bertukar fikiran dan menganggap bahawa skim Pencen
adalah lebih lumayan, JPA telah mengambil tindakan
memberikan opsyen kepada anggota sektor awam
yang terlibat untuk kembali kepada Skim Pencen
melalui Pekeliling Perkhidmatan Bilangan 19 Tahun
2008 dan berkuatkuasa mulai 1 Februari 2009.
• Ex-Gratia Payment to the Mother/Father of an Officer
Who was Single and Died During Service
Payment of ex-gratia to the mother/father of a single-
status officer who died while in service was approved
by the Government. This depicts the Government‟s
appreciation towards public service officers.
• Increase in the Maximum Accumulated Annual Leave
and Special Leave for Cash Payment in Lieu of Leave
The PSD also has improved the current policy regarding
maximum annual leave and special leave that can be
accumulated for cash in lieu of leave (GCR). Under this
new policy, took effect on 1st January 2009, the
maximum GCR is increased from 120 days to 150
days.
• Second Option for Employees Who had Chosen the
Employee Provident Fund Scheme
Taking into consideration the disgruntle of public
servants who had previously chosen the Employee
Provident Fund scheme instead of the pension scheme
but have now changed their mind and perceive that the
pension scheme is the better option, the PSD gave
another option to these public servants involved to opt
for the Pension Scheme via Service Circular No. 19 of
2008. This new policy is effective starting 1st February
2009.
En. Shaharudin Sulaiman, pesara paling lama berkhidmat dalam perkhidmatan awam iaitu selama 41 tahun
Mr. Shaharudin Sulaiman, the most senior pensioner who had worked for 41 years in the public service
83
Jabatan Perkhidmatan AwamPublic Service Department
• Increase in the Lowest Pension to RM720 Per Month
As a caring Goverment towards pensioners, the PSD has
administered a study to increase the pension rate to
alleviate them from poverty. With regards to this, a
new policy was implemented to increase the lowest
pension rate to RM720 per month for those pensioners
with a reckonable service of at least 25 years. This
policy is effective starting 1st January 2009.
• Peningkatan Kadar Pencen Terendah Kepada RM720
Sebulan
Atas keprihatinan Kerajaan terhadap nasib pesara, JPA
menjalankan kajian bagi meningkatkan kadar pencen
agar mereka terkeluar dari aras kemiskinan. Berikutan
itu, dasar baru telah dikeluarkan bagi meningkatkan
kadar pencen terendah kepada RM720 sebulan dengan
syarat mempunyai tempoh perkhidmatan sekurang-
kurangnya 25 tahun yang boleh dimasuk kira. Dasar ini
berkuatkuasa mulai 1 Januari 2009.
• Bayaran Khas Kewangan Kepada Pesara Kerajaan
Bayaran Khas Kewangan sebanyak RM500 turut
dipanjangkan kepada pesara Kerajaan sebagai bukti
keperihatinan Kerajaan terhadap kebajikan mereka.
Pembayaran dibuat pada 15 Disember 2009.
Perbincangan dengan persatuan pesara diadakan dari semasa ke semasa
Discussions with pensioners‟ associations are organised periodically
• Special Financial Assistance 2009 To Pensioners
The Special Financial Assistance, which was payable to
the public servants, was also extended to pensioners and
pension recipients as a proof that the Government is
concerned with their wellbeing. The payment was made
on 15th December 2009.
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Jabatan Perkhidmatan AwamPublic Service Department
Pesara juga dijemput ke JPA bagi membincangkan masalah bayaran pencen mereka
Pensioners are also invited to PSD to discussed about their pension payments
Membentuk BUDAYA KERJA Berprestasi Tinggi
Shaping a High-Performance WORK CULTURE
86 Penerapan Budaya Kerja
Berprestasi Tinggi
Inculcating a High-Performance Work Culture
86 Perhubungan Majikan-Pekerja
Employer-Employee Relation
88 Pengurusan Sistem Bermaklumat
Information System Management
Penerapan budaya kerja berprestasi tinggi adalah
sangat mustahak dan dilaksanakan melalui program-
program yang dapat meningkatkan tadbir urus yang
baik berasaskan nilai-nilai positif dan etika kerja
yang tinggi.
Inculcating a high-performance work culture is very
crucial and managed through various programmes to
sustain good governance in administration based on
high positive values and work ethics.
Sesi penilaian KPI dibuat melalui perundingan antara ketua agensi dan JPA
The KPI evaluation session is conducted through negotiation between head of agency and PSD officers
85
Jabatan Perkhidmatan AwamPublic Service Department
Antara fokus utama yang diberi perhatian oleh JPA adalah
melalui penerapan budaya kerja berprestasi tinggi bagi
memberikan perkhidmatan yang terbaik melalui penyediaan
persekitaran kerja yang kondusif. Fokus juga turut diberikan
kepada pengukuhan hubungan di antara majikan-pekerja
yang lebih harmoni.
One of the main focus areas of the PSD for inculcating a
high-performance work culture that can give the best service
is the development of a conducive working environment.
Focus is also given to strengthening the harmonious
relationship between employer-employees.
Penerapan Budaya Kerja Berprestasi Tinggi
• Pemberian „Bintang‟ Kepada Pegawai yang Memenuhi
Tujuh Hari Kursus
Dasar menghadiri latihan sebanyak minimum tujuh hari
berkursus oleh JPA yang telah dimulakan pada tahun
2006 telah menggalakkan warganya untuk menghadiri
lebih banyak kursus. Ini digiatkan lagi dengan pemberian
„Bintang‟ kepada pegawai yang telah melengkapkan
tujuh hari berkursus bagi tempoh setahun. Peratusan
pegawai yang berjaya mencapai tujuh hari berkursus
meningkat kepada 96 peratus pada tahun 2009
berbanding 80 peratus pada tahun 2008. Pemberian
„Bintang‟ ini adalah bagi menggantikan amalan
pemberian surat penghargaan bagi tujuan yang sama.
• Pelaksanaan Klinik Psikologi
Pada tahun 2009, pelaksanaan Klinik Psikologi telah
diadakan untuk memotivasikan pegawai baru yang
berkhidmat di JPA. Ia juga bertujuan meningkatkan
tahap keseronokan bekerja di JPA serta meningkatkan
potensi diri pegawai bagi melahirkan pegawai yang
cemerlang dan berprestasi tinggi. Sehingga 31 Disember
2009, seramai 18 orang pegawai baru JPA telah
berjaya menyertai Klinik Psikologi.
Inculcating a High-Performance Work Culture
• Star Award to Officers Who Fulfil Seven Days Course
The policy of undergoing a minimum number of seven
days of training set by the PSD - which was initiated in
the year of 2006 - has stimulated the PSD personnel to
undergo more training. This was further supported
through the Star Award System to officers who
attended courses or training for a minimum of seven days
in a year. The percentage of officers who successfully
achieved the seven days of training increased to 96
percent in 2009 compared to 80 percent in 2008. The
implementation of this system is to replace the use of
certificates of appreciation given to the PSD officers.
• Implementation of Psychology Clinics
In 2009, the implementation of psychology clinics was
carried out with the objective of motivating new officers
in the PSD. It was also executed with the intention of
increasing the level of enjoyment in the workplace.
Furthermore, it was also intended to expand the self-
potential of the officers in developing a high-
performance culture. Up to 31st December 2009, 18
new officers at the PSD had successfully attended the
psychology clinics.
Perhubungan Majikan-Pekerja
• Majlis Bersama Jabatan
Majlis Bersama Jabatan (MBJ) ialah sebuah medium
komunikasi dua hala, di mana pihak pekerja diberi
saluran untuk berkomunikasi dengan pihak pengurusan
dalam menyuarakan pendapat, pandangan serta
menyumbang idea-idea yang bernas demi kepentingan
dan kebaikan organisasi. Di antara faedah yang
dipeolehi daripada mesyuarat MBJ ialah mewujudkan
hubungan dan sikap positif antara pihak pengurusan dan
pihak pekerja.
Employer-Employee Relation
• Joint Departmental Council
Joint Departmental Council (JDC) is a two-way
communication medium, whereby employees are given
the chance to communicate with the top management in
order for them to express their opinions, perspectives as
well as to contribute constructive ideas for the food of
the organisation. Additionally, JDC meetings also foster a
positive relationship and attitude between the
management and employees.
86
Jabatan Perkhidmatan AwamPublic Service Department
• Mesyuarat MBJ - JPA
Pada tahun 2009, empat mesyuarat telah dilaksanakan
bagi tujuan membincangkan perkara-perkara berkaitan
dengan pentadbiran, perjawatan, kebajikan, skim
perkhidmatan, kewangan dan elaun.
• JDC – PSD Meeting
In 2009, four meetings were held to discuss matters
related to administration, personnel, welfare, service
scheme, finance and allowances.
MBJ merupakan forum untuk warga organisasi menyampaikan masalah kepada majikan
JDC is a forum for the staff to communicate their problems to the employer
• Pegawai Lantikan Sementara (PKS) tidak dibekalkan
tanda nama
• Masalah kehabisan makanan di kafeteria
• Parkir di hadapan blok C2
• Notis bayaran lebih masa bagi jagaan anak-anak di
Taska JPA
• Kekurangan cartridge printer
• Pemberhentian operasi penyaman udara
• Kebersihan taska dan tadika JPA
• Keperluan network storage di bahagian-bahagian
• Sesi perkongsian ilmu
• Tuntutan perjalanan bagi pegawai baru melapor diri
hanya boleh dibuat sekali semasa melapor diri di JPA
sahaja.
• Temporarily-appointed officer are not provided with
name tags
• Problem of food insufficiency in cafeteria
• Parking problems at block C2
• Over-time payment notice for child-care centre at the
PSD
• Lack of cartridge printers
• Switching off air conditioning
• Cleanliness at the PSD child-care centre
• Network storage requirements in the PSD divisions
• Knowledge-sharing sessions
• Travel claims for new officers who can only claim
after reporting for duty at the PSD
• Isu yang Diselesaikan pada tahun 2009
Isu-isu yang dibangkitkan oleh pihak pekerja meliputi
aspek kemudahan, kebajikan, kewangan, skim
perkhidmatan, perjawatan, pentadbiran dan
sebagainya. Antara isu-isu yang diselesaikan adalah
masalah kelewatan penerimaan pergerakan gaji dan
pemberian galakan atau kebenaran kepada pegawai
menyambung pengajian dalam bidang berkaitan
tugasan yang dilaksanakan. Isu-isu lain yang telah
ditangani adalah:
• Issues Solved in 2009
Issues proposed and prompted by employees covered
aspects such as facility, welfare, finance, service
scheme, personnel and administration. Among the issues
tackled were the delayed payment of salary progression
and encouragement or permission to officers to pursue
studies relevant to their work areas. Other issues solved
were:
87
Jabatan Perkhidmatan AwamPublic Service Department
Pengurusan Sistem Bermaklumat
Selain daripada menjalankan pelbagai projek dan
program yang memberi impak dalam pembentukan
budaya kerja berprestasi tinggi, terdapat juga beberapa
sistem-sistem pengurusan sumber manusia yang
menekankan aspek pengukuran bagi memantapkan
pengurusan sumber manusia di JPA. Sistem-sistem ini
ditambah baik dari semasa ke semasa bagi mendokong
budaya kerja berprestasi tinggi yang berpaksikan
pengukuran prestasi. Antara sistem yang dilaksanakan di
JPA adalah:
• Petunjuk Prestasi Utama
Penetapan Petunjuk Prestasi Utama (KPI) bagi
penjawat-penjawat di Jawatan Utama Sektor Awam
(JUSA) telah dilaksanakan sejak 2008 bertitik tolak
dari keputusan Jawatankuasa Khas Kabinet Mengenai
Perjawatan dan Gaji Pekerja-pekerja Sektor Awam.
Bagi tahun 2009, sebanyak 38 lawatan penilaian telah
dibuat ke atas penetapan KPI 2008 oleh penjawat di
Lapisan Utama gred JUSA. Ia turut disertai
pembangunan 36 KPI bagi penjawat-penjawat
tersebut. Selain daripada itu, penilaian 2008 serta
pembangunan KPI 2009 bagi penjawat di Lapisan
Kedua juga telah dijalankan. Penilaian 2008 serta
pembangunan KPI 2009 bagi 10 Pengarah Bahagian
di JPA turut diteruskan. Kit pelaksanaan KPI juga telah
diterbitkan sebagai satu panduan dalam melaksanakan
penilaian dan pembangunan KPI. Melalui KPI ini, sudah
pasti dapat mewujudkan budaya kecemerlangan
dalam penyampaian perkhidmatan awam dan
mewujudkan budaya berpretsasi tinggi.
Information System Management
Other than carrying out various projects and programmes
that impact on the development of a high-performance
work culture, there are also human resource management
systems that stress on measurement as a tool to strengthen
the human resource management in the PSD. These systems
are continuously improved to further promote a high-
performance work culture. Among the systems that are
implemented in the PSD are:
Sebahagian daripada ketua-ketua perkhidmatan dan ketua-ketua jabatan semasa taklimat mengenai KPI
A selection of heads of service and heads of department at a briefing on KPIs
88
Jabatan Perkhidmatan AwamPublic Service Department
• Key Performance Indicators
Key Performance Indicators (KPIs) for officers at the
Top Echelon of the Public Service have been
implemented since 2008. This implementation was
mandated by the Special Cabinet Committee on
Establishment and Salaries of Public Sector Employees.
The purpose of the implementation of KPIs for officers
at the first-tier of the Premier grade is to cultivate a
high performance work culture in the organisation. 38
evaluations were done on the 2008 KPIs of these job-
holders. This was followed by the further development
of KPIs for 36 of these job-holders. The development of
KPIs for officers in the second-tier was also done along
with the 2008 evaluation of the first-tier officers. KPIs
were also developed for division directors (third-tier) in
the PSD. As a guideline to implement the development
and evaluation of KPIs, a KPI implementation kit was
produced. KPIs should cultivate a culture of excellence
in public service delivery.
• Indeks Kompetensi
Indeks Kompetensi atau CI telah mula dilaksanakan di
JPA sejak tahun 2004 lagi. CI bagi tahun 2009 telah
disediakan dan dijadikan rujukan oleh pengurus sumber
manusia jabatan ini dalam menyesuaikan penempatan
pegawai dengan kompetensi diri masing-masing.
Apabila penempatan disesuaikan dengan kompetensi
pegawai, sudah pasti impak yang diharapkan iaitu
membudayakan kerja berprestasi tinggi akan
terlaksana.
• Pangkalan Repositori Ilmu Sumber Manusia Sektor
Awam
Pangkalan Repositori Ilmu Sumber Manusia Sektor
Awam (PRISMA-HRMIS) telah dibangunkan pada tahun
2004 bagi menjana idea melalui perkongsian ilmu.
Pada tahun 2009, pemantapan ke atasnya telah
dilakukan bagi memastikan impak penjanaan idea dan
ilmu pengurusan sumber manusia diterapkan dalam
budaya kerja di JPA. Manual Penyemak Kandungan
PRISMA-HRMIS telah diterbitkan bagi memudahkan
pentadbir-pentadbir sistem ini menyelenggara
kandungan di dalam PRISMA-HRMIS. Perbincangan
untuk meluaskan penggunaan PRISMA-HRMIS ke
agensi-agensi terpilih dalam sektor awam telah
dimulakan pada tahun 2009.
• Competency Index
Competency Index (CI) was introduced in the PSD in
2004 and the monitoring work has been done since
then. The CI for 2009 was prepared and became a
reference to the PSD human resource manager in
deciding emplacement of officers based on their
competencies. A high-performance work culture can be
achieved where there is a better match between an
employee‟s competencies and the job requirements.
• Public Sector Human Resource Knowledge Repository
The Public Sector Human Resource Knowledge
Repository (PRISMA-HRMIS) was developed in 2004 by
the PSD as a tool to generate ideas through knowledge
sharing. In 2009, the system was improved to ensure
that the generation of ideas and knowledge in human
resource management contributed to the development
of a high-performance work culture in the PSD. The
PRISMA-HRMIS Manual Content Check List was
developed to facilitate system administrators to
maintain its content. Several discussions to extend the
implementation of PRISMA-HRMIS to selected agencies
were initiated in 2009.
• Balanced Scorecard
The PSD has implemented performance management
based on the Balanced Scorecard (BSC) since 2005. The
system is reviewed regularly to ensure its relevance with
the core task of PSD. In 2009, the performance
indicators that are used in the system were revised and
BSC reports were produced quarterly. This report was
used by the top management as a basis for decision-
making to further enhance the PSD‟s performance. The
BSC User-Manual was also been published in 2009 to
help the user to extract performance status from the
BSC.
• Balanced Scorecard
Pengurusan prestasi berdasarkan Balanced Scorecard
(BSC) telah dilaksanakan di JPA sejak 2005 dan ianya
dikaji dari semasa ke semasa bagi memastikan ia
relevan dengan tugas teras di JPA. Sepanjang tahun
2009, indikator-indikator sedia ada telah disemak
bagi memantapkan lagi BSC JPA. Mulai tahun
2009, pelaporan BSC juga telah dilakukan dengan
lebih kerap iaitu sebanyak empat kali setahun. Laporan
berkala BSC digunakan oleh pengurusan atasan
sebagai asas dalam membuat keputusan untuk
meningkatkan lagi prestasi JPA. Manual Pengguna BSC
telah diterbitkan pada tahun lalu bagi memudahkan
pengguna mengekstrak status pencapaian dari sistem
BSC.
89
Jabatan Perkhidmatan AwamPublic Service Department
91 Forum Perkongsian Ilmu
Knowledge-Sharing Forums
94 Penerbitan
Publications
95 Jaringan Antarabangsa
International Networking
97 Lawatan Tempatan
Local Visitors
Jaringan ILMU
KNOWLEDGE Network
Konsep Jaringan Ilmu sentiasa diamalkan di JPA bagi memastikan amalan-
amalan terbaik dari seluruh dunia dan ilmu-ilmu baru dapat disebarkan untuk
manfaat seluruh warga JPA dan perkhidmatan awam. Perkongsian ilmu yang
diadakan di JPA adalah melalui perhubungan antarabangsa, majlis-majlis khas
seperti kolokium, bicara perdana, bicara eksekutif dan luncheon talk di mana
tokoh-tokoh terkemuka dari dalam dan luar negara dijemput untuk berkongsi
pengetahuan dan pengalaman masing-masing. Selain itu, JPA juga sentiasa
bersedia menyebarkan kepakarannya kepada negara-negara luar yang
berminat melalui program sangkutan dan lawatan delegasi asing.
JPA merupakan pusat rujukan dalam pengurusan sumber manusia di kalangan negara-negara asing
The PSD plays a role as a reference centre in human resource management among foreign countries
101 Lawatan Antarabangsa
International Visitors
The PSD constantly practises the concept of knowledge networking in ensuring
best practices throughout the world and new knowledge are continuously
disseminates for the benefit of its staff and the public service. The knowledge-
sharing programme in the PSD is conducted through international
networking, special programmes such as colloquiums, premier talks, executive
talks and luncheon talks, whereby prominent international and local figures are
invited to share their knowledge and experiences. The PSD is also ever-ready
to share its expertise with foreign countries through attachment and official
visit programmes.
90
Jabatan Perkhidmatan AwamPublic Service Department
Forum ILMU
KNOWLEDGE Forum
Seminar/ Kursus/ Bengkel
Seminar/ Course/ Workshop
Tarikh
Date
Seminar: Krisis Ekonomi 2008/2009 : “Pemendak, Kesan dan Tindak Balas” oleh Profesor Nabil N.El-Hage
dari Sekolah Perniagaan Harvard
Seminar: The Economic Crisis of 2008/2009: “Precipitator, Impact and Response” by Professor Nabil N. El-
Hage from Harvard Business School
17.02.09
Seminar: Pengemaskinian Teknologi: “Infrastuktur IT Secara Maya” – Pelaburan Tepat Untuk Ekonomi
yang Mencabar
Seminar: Technology Update “Virtualised IT Infrastructure” – The Right Investment For a Challenging Economy
12.03.09
Seminar: Kerajaan Masa Hadapan : Pembangunan Kapasiti Untuk Kerajaan Masa Hadapan oleh Profesor Jin
Park, Sekolah Polisi Awam dan Pengurusan, Institut Pembangunan Korea
Seminar: Government of the Future: “Capacity Building For The Government of the Future” by Professor Jin
Park, School of Public Policy and Management, Korean Development Institute
14.03.09
Seminar: Pengemaskinian Teknologi – Teknologi Menakjubkan Dalam Menepati Cabaran Hari Ini
Seminar Technology Update - Amazing Technology in Meeting Today‟s Challenges31.03.09
Seminar: Penyelidikan Untuk Pembangunan Negara
Seminar: Reseach for National Development27 - 28.04.09
Seminar: Kepimpinan Integrasi – Isu dan Cabaran dalam Perkhidmatan Awam
Seminar: Integrated Leadership – Issues and Challenges in the Public Service04 - 05.05.09
Forum Perkongsian Ilmu
Perkongsian ilmu merupakan satu elemen yang telah sekian
lama dititik beratkan di kalangan warga JPA. Forum
perkongsian ilmu sentiasa digalakkan oleh Pengurusan
Atasan JPA merangkumi penyertaan di seminar, persidangan
dan forum-forum tempatan dan antarabangsa. Penyertaan
para warga JPA bagi membentangkan kertas kerja amat
digalakkan bagi mendedahkan mereka kepada perkara-
perkara baru dalam pengurusan sumber manusia dan
berkongsi pengalaman dengan peserta lain. Sepanjang
tahun 2009, JPA telah menganjurkan pelbagai
persidangan, seminar dan forum sebagai wahana
perkongsian ilmu pengurusan sumber manusia.
• Persidangan, Seminar dan Forum
Antara penganjuran seminar, persidangan dan forum
antarabangsa dan tempatan yang dianjurkan oleh JPA
pada tahun 2009 adalah seperti di jadual di bawah.
Knowledge-Sharing Forums
The top management has always encouraged knowledge
sharing among the PSD officers through participation in
seminars, conferences and local and international forums.
They are also encouraged to present working papers at
local and international seminars, conferences and forums to
get exposure, gather current information on HR practices
and share knowledge with other participants. Throughout
2009, the PSD was organised a number of
conferences, seminars and forums for sharing knowledge in
human resource management.
• Conference, Seminar and Forums
Among the seminars, conferences and local and
international forums organised by the PSD in 2009 are
as follows.
91
Jabatan Perkhidmatan AwamPublic Service Department
Seminar/ Kursus/ Bengkel
Seminars/ Courses/ Workshops
Tarikh
Date
Seminar: Peningkatan Kecekapan Perkhidmatan Awam: Produktiviti dan Kualiti
Seminar: Efficiency Enhancement in the Public Service: Productivity and Quality05.05.09
Seminar Psikologi Perkhidmatan Awam Ke-15
15th Public Service Psychology Seminar18 – 19.05.09
Seminar: Pengemaskinian Teknologi- Strategi Pusat Data
Seminar: Technology Update - Data Centre Strategies 29.05.09
Bengkel: Penyelarasan Penilaian KPI Untuk Lapisan Pertama, Kedua dan Ketiga
Workshop: Coordination of KPI Development for the First, Second and Third-Tiers04 – 05.06.09
Persidangan ICT Kebangsaan - Menghubungkan Kerajaan Untuk 1Malaysia
National ICT Conference - Connected Government For 1Malaysia09 – 11.06.09
Bengkel: Pengajaran dan Kaedah Kes
Workshop : Teaching and The Case Method15 – 19.06.09
Bengkel: Hala Tuju Strategik Pengurusan Sumber Manusia Perkhidmatan Awam Malaysia
Workshop: Public Service HRM Strategic Direction25 & 26 Jun 2009
Persidangan Dwitahunan Pertubuhan Komanwel untuk Pentadbiran dan Pengurusan (CAPAM)
Commonwealth Association for Public Administration and Management (CAPAM) -Building Public Service
Leadership (Biennial CAPAM Conference)
22 – 26.06.09
Seminar Bersama Pemimpin Sektor Awam Malaysia-Singapura
Joint Seminar between the Public Sector Leadership of Malaysia and Singapore31.07 - 01.08.09
Persidangan Pegawai Psikologi - Pengurusan Bakat: Pencapaian Diutamakan
Conference of Psychology Officers - Talent Management: Performance Now18 – 19.08.09
Persidangan Perkhidmatan Awam Ke-14 : Mentransformasi Bangsa - Membina Masa Depan, Melabur
Dalam Kemakmuran
14th Civil Service Conference : Transforming The Nation - Constructing The Future, Investing In Prosperity
29.09 – 01.10.09
Seminar: Pengemaskinian Teknologi - Keselamatan Tanpa Wayar
Seminar : Technology Update - Wireless Security20.10.09
Bengkel Kumpulan Kerja Teknikal (TWG), Bidang Keberhasilan Utama Keempat (KRA Ke-4), Teras 5
RMKe-10
Technical Working Group Workshop on the 4th KRA, Thrust 5 of the 10th Malaysia Plan
16.11.09
Seminar : Pengemaskinian Teknologi - Keselamatan Maklumat
Seminar : Technology Update - Information Security24.11.09
Seminar : Pengemaskinian Teknologi - Mengguna, Mengawal Keselamatan dan Mengurus Applikasi
i-Kerajaan secara Berkesan
Seminar : Technology Update - Effectively Deploy, Secure and Manage i-Government Application
01.12.09
Penganjuran Seminar, Persidangan dan Forum Antarabangsa dan Tempatan Anjuran JPA pada Tahun 2009
Seminars, Conferences and International and Local Conferences Held by the PSD in 2009
92
Jabatan Perkhidmatan AwamPublic Service Department
Forum ILMU
KNOWLEDGE Forum
• Kolokium/Bicara Eksekutif/Luncheon Talk
Majlis jaringan ilmu ini melibatkan jemputan penceramah
terdiri daripada tokoh-tokoh terkemuka dari institusi
terkenal untuk berkongsi ilmu dan pengalaman dengan
penjawat awam di Malaysia. Perincian majlis adalah
seperti berikut:
• Executive Talks/Colloquia
These networking sessions witnessed the gathering of
well-known leaders from renowned institutions to share
their knowledge and experience with public officers. The
details of these talks and colloquiums are as follows:
Kolokium / Bicara Eksekutif/ Luncheon Talk
Colloquiums / Executive Talk / Luncheon Talk
Tarikh
Date
Syarahan Ekonomi: Y. Bhg. Tan Sri Dr. Sulaiman Mahbob, Ketua Pengarah, Unit Perancang Ekonomi
Economic Lecture: Y. Bhg. Tan Sri Dr. Sulaiman Mahbob, Director General, Economic Planning Unit20.02.2009
Bicara Eksekutif INTAN: Puan Jan Rose dan Puan Karen Livey, Business Bistro, Australia – Penstrukturan
Semula Pekerja
INTAN Executive Talk: Ms. Jan Rose and Ms. Karen Livey, Business Bistro, Australia - Employee
Restructuring
10.04.2009
Kolokium: “Krisis Kewangan Dunia 2008-2009- Apa Yang Terjadi, Siapa Yang Patut Dipersalahkan dan
Bagaimana Melindungi Wang Anda”
Colloquium: “The World Financial Crisis of 2008-2009- What Happened, Who is to Blame and How to
Protect Your Money”
23.04.2009
Luncheon Talk: Y. Bhg. Dato‟ Haji Wan Mahmood b. Pawan Teh - “Profil Pesara Kerajaan dan Unsur-
unsur yang Menyebabkan Penuaan”
Luncheon Talk: Y. Bhg. Dato‟ Haji Wan Mahmood b. Pawan Teh - “Profile of Government Retirees and
Aging Factors”
27.05.2009
Bicara Eksekutif INTAN: Dr. Micheal Schluter, Fellow Penyelidik, Institut Penyelidikan Dasar Makanan
Antarabangsa dan Perunding Ekonomi Bagi Bank Dunia, Afrika Timur – Transformasi Kerjaya dan
Kehidupan Melalui Perhubungan
INTAN Executive Talk: Dr. Micheal Schluter, Fellow Researcher, International Food Policy Research
Institute Economic Researcher for World Bank, East Africa - Transformation of Work and Life Through
Relationship
02.08.2009
Luncheon Talk: Y. Bhg. Datuk Sri Azman Ujang (Penasihat BERNAMA), “Dari Bawah ke Atas – Kerjaya
Saya Dalam Kewartawanan”
Luncheon Talk: Y. Bhg. Datuk Sri Azman Ujang (BERNAMA Advisor ), “From Bottom To Top - My Career in
Journalism”
19.08.2009
Bicara Perdana INTAN: YTM Tunku Panglima Besar Dato‟ Seri Tunku Puteri Intan Safinaz binti Kebawah
Duli Yang Maha Mulia Tuanku Sultan Haji Abdul Halim Mu‟adzam Shah - “Kebajikan dan Kesukarelaan:
Pandangan Seorang Puteri Kedah”
INTAN Premier Talk: YTM Tunku Panglima Besar Dato‟ Seri Tunku Puteri Intan Safinaz binti Kebawah Duli
Yang Maha Mulia Tuanku Sultan Haji Abdul Halim Mu‟adzam Shah - “Welfare and Voluntary Work: A
View of a Kedah Princess”
24.11.2009
Bicara Eksekutif INTAN: Mr. Vincent Marsi, Pengarah, HiLogic Sdn. Bhd. - “Mengapa Projek Gagal dan
8 Langkah Terbaik Untuk Meningkatkan Outcome”
INTAN Executive Talk: Mr. Vincent Marsi, Director, HiLogic Sdn. Bhd. - “Why Projects Fail and 8 Best
Practice Steps To Improve Project Outcomes”
08.12.2009
93
Jabatan Perkhidmatan AwamPublic Service Department
Penerbitan
JPA mengamalkan budaya perkongsian dan penyebaran
ilmu melalui penulisan dan penerbitan bahan-bahan
bacaan sebagai pemangkin percambahan fikiran di
kalangan penjawat awam. Pelbagai bahagian termasuk
INTAN, Bahagian Perancangan, Penyelidikan dan
Korporat, Bahagian Pengurusan Psikologi, Bahagian
Perkhidmatan, Bahagian Saraan dan Bahagian Pengurusan
Maklumat telah mengeluarkan penerbitan seperti berikut:
Publications
The PSD promotes the culture of knowledge-sharing and
dissemination for catalysing thinking in the public service
through writing and publishing reading materials. The
Planning, Research and Corporate Division, Psychology
Management Division, Service Division, Remuneration
Division, INTAN and Information Management Division
published books and periodic publications as follows:
Forum ILMU
KNOWLEDGE Forum
Membawa Perubahan - Ungkapan Bestari Y. A. Bhg. Tun Abdullah Badawi
Bertindak Sekarang - Kompilasi Ucapan Ketua Setiausaha Negara
Peneraju Warisan Gemilang
Taking Charge: Leadership in the Public Service (Prosiding PPA 2008)
Meneraju Organisasi, Memacu Modal Insan (Himpunan Kajian Kes)
Merealisasikan Wawasan Negara (Petikan Ucapan Y. A. Bhg. Tun Mahathir)
100 Commonly Used Knowledge Management Terminologies
1Malaysia: Kecemerlangan Melalui Kepelbagaian
Isu-isu Tadbir Urus Pengurusan Sumber Manusia Perkhidmatan Awam
Malaysia (Jilid I dan II)
Meniti Sejarah, Merintis Kejayaan - Menyusuri Jejak 75 Tahun JPA
Gerbang Interaktif JPA
Direktori Pekeliling Perkhidmatan
Himpunan Istilah Dalam Pengurusan Sumber Manusia
Himpunan Istilah Bahasa Pelaporan Rasmi
Himpunan Amalan Pengurusan Sumber Manusia 2009
Pengurusan Sumber Manusia Strategik: Senarai Semak Untuk Pengurus
Sumber Manusia
Garis Panduan Pelaksanaan KPI Keberkesanan Pengurusan Prestasi
Sektor Awam
Setitik Nila: Himpunan Contoh Kes-kes Tatatertib
Institusi KPPA „Kuasa Tak Ketara, Pengaruh Tak Di Heboh
Maklumat Skim Perkhidmatan
Penghuraian Kerja Skim Perkhidmatan
Pelan Pelaksanaan Search Committee 2009 – 2013
Pelan Strategik Teknologi Maklumat JPA 2009 – 2013
Kod Etika Ujian Psikologi Dalam Perkhidmatan Awam
Jurnal Pengurusan INTAN 2009
Jurnal Psikologi Perkhidmatan Awam Malaysia Bilangan 4
Book Review 2009
Public Sector ICT Management Review 2009
94
Jabatan Perkhidmatan AwamPublic Service Department
Kerjasama Bersama Agensi Antarabangsa
Cooperation with International Agencies
Network of Asia–Pacific
Schools and Institutes
Japan International
Cooperation Agency
Commonwealth Association
for Public Administration and
Management
ASEAN Conference on Civil
Service Matters
Civil Service
College, SingaporeInstitut Perkhidmatan
Awam, Brunei
Commonwealth Secretariat
(COMSEC)
Danish International
Development Agency
(DANIDA)
Colombo Plan, Sri Langka
Asian Productivity
Organisation (APO)
British Council
Antara agensi dan pertubuhan serantau dan antarabangsa
yang mempunyai jaringan kerjasama dengan JPA ialah
United Nations Development Programme (UNDP), Sekretariat
Komanwel, Sekretariat ASEAN, Economic and Social
Commission For Asia and the Pacific (ESCAP), British
Council, Bank Pembangunan Islam, Japanese International
Cooperation Agency (JICA), Bank Dunia dan Persidangan
ASEAN Mengenai Perkhidmatan Awam (ACCSM).
Among the regional and international agencies and
associations with which the PSD collaborates are the United
Nations Development Programme (UNDP), Commonwealth
Secretariat, ASEAN Secretariat, Economic and Social
Commission for Asia and the Pacific (ESCAP), British
Council, Islamic Development Bank, Japanese International
Corporation Agency (JICA), World Bank, and the ASEAN
Conference on Civil Service Matters (ACCSM).
Central Officials Training
Institute, Korea
Jaringan ANTARABANGSA
INTERNATIONAL Networking
International Development
Bank (IDB)
Third Country Training
Programme (TCTP)
95
Jabatan Perkhidmatan AwamPublic Service Department
• Pengurusan Lawatan
JPA sering menerima kunjungan delegasi dari luar negara
dan agensi-agensi tempatan. Melalui program lawatan
sambil belajar oleh delegasi luar negara, amalan-amalan
terbaik pengurusan sumber manusia yang diterajui JPA
sering dijadikan penanda aras di samping menambah
jaringan dan mengeratkan lagi hubungan kerjasama. JPA
juga terus menjadi pusat rujukan dan berkongsi
pengalaman bagi amalan pengurusan sumber manusia di
kalangan agensi-agensi awam tempatan. Sebanyak 45
siri lawatan iaitu 29 delegasi antarabangsa dan 16 dari
pelbagai agensi dari dalam negara telah diterima
sepanjang tahun lalu.
• Management of Visits
The PSD receives regular visits from foreign and local
delegations. The main objective of these foreign
delegations is to learn about human resource
management best practices in Malaysia as well as to
enhance existing networking and cooperation. Most
delegations also take the opportunity to share their
experiences and best practices. The total number of visits
received last year was 45 of which 29 delegations were
from abroad and 16 visits from local agencies.
JPA sentiasa menerima delegasi luar negara untuk mempelajari amalan terbaik pengurusan sumber manusia perkhidmatan awam
The PSD constantly receives visits from foreign countries to learn about best practices in human resource management in the public
service
Lawatan dari agensi-agensi dalam negeri juga diterima sepanjang tahun 2009
A number of visits from local agencies were also received last year
96
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan TEMPATAN
LOCAL Visitors
Institut Jantung Negara
National Heart Institute
03
Institut Latihan Kehakiman dan Perundangan
Judicial and Legal Training Institute
Universiti Sains Islam Malaysia dan
Universiti Teknologi MARA
Malaysia Science Islamic University and
MARA University Technology
Perbadanan Labuan
Labuan Corporation
10
Mac March
16
Mac March Mac March
19
April April
97
Jabatan Perkhidmatan AwamPublic Service Department
Kementerian Kewangan Malaysia
Ministry of Finance
April April
Dewan Bahasa dan Pustaka
Institute of Language and Literature
Kementerian Pembangunan Wanita, Keluarga dan
Masyarakat
Minstry of Women, Family and Community Development
Mei May
Mei May Julai July
Institut Latihan Kehakiman dan Perundangan
Judicial and Legal Training Institute
09
28
29
13
98
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan TEMPATAN
LOCAL Visitors
Setiausaha Kerajaan Sarawak
Sarawak State Secretariat
04
Institut Penyelidikan dan Kemajuan Pertanian Malaysia
Malaysian Agricultural Research and Development
Institute (MARDI)
UMW, Toyota
UMW, Toyota
Julai July
18
Ogos August
16
Ogos August
Universiti Teknologi MARA Malaysia,
Cawangan Perak
MARA University Technology, Perak Branch
Julai July
16
99
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan TEMPATAN
LOCAL Visitors
Badan Amal dan Kebajikan Tenaga Isteri-Isteri (BAKTI)
Wives‟ Charity and Welfare Board
Universiti Islam Antarabangsa Malaysia
International Islamic University Malaysia
09
Kementerian Penerangan, Komunikasi dan Kebudayaan
Ministry of Information, Communications and Culture
Okt Oct
07
Okt Oct
23
Dis Dec
Keretapi Tanah Melayu Berhad
Malaysian Railway Ltd.
21
Ogos August
100
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan TEMPATAN
LOCAL Visitors
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Kementerian Pembangunan, Negara Brunei Darussalam
Ministry of Development, Brunei Darussalam
Feb Feb
Kementerian Pembangunan, Negara Brunei Darussalam
Ministry of Development, Brunei Darussalam
Penasihat Eksekutif Kanan kepada Pengurusan,
Carl Duisberg Centre, Colonge, Jerman
Senior Executive Advisor to the Management,
Carl Duisberg Centre Colonge, Germany
Mac March
Apr Apr
T.Y.T Pampha Bhusal, Menteri Pentadbiran Awam Nepal
H.E. Pampha Bhusal, Minister of Public
Administration, Nepal
Mac March
Brunei Darussalam Brunei Darussalam
Jerman Nepal
18
04
23 07
101
Jabatan Perkhidmatan AwamPublic Service Department
Unit Pelaksanaan eKerajaan,
Negara Brunei Darussalam
eGovernment Implementation Unit, Brunei Darussalam
Apr Apr
T.Y.T Dr. Mamphono Khaketla,
Menteri Pengajian, Lesotho
H.E. Dr. Mamphono Khaketla,
Minster of Education, Lesotho
Kementerian Pentadbiran Awam Nepal
Ministry of Public Service, Nepal
Apr Apr
Jun June
Biro Mencegah Rasuah,
Negara Brunei Darussalam
Corruption Prevention Bureau, Brunei Dasussalam
Jun June
Brunei Darussalam Lesotho
Nepal Brunei Darussalam
13
23
24
09
102
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Ketua Program Pakar, Suruhanjaya Perkhidmatan
Awam, Republik Islam Afganistan
Head of Experts‟ Programme, Civil Service
Commission, Islamic Republic of Afghanistan
Julai July
Timbalan-Timbalan Menteri dan Pegawai-Pegawai
Kanan, Republik Islam Afghanistan
Deputy Ministers and Senior Officers,
Islamic Republic of Afghanistan
Timbalan-Timbalan Menteri dan Pegawai-Pegawai
Kanan Kerajaan Afghanistan
Deputy Ministers and Senior Officers,
Islamic Republic of Afghanistan
Ogos Aug
Ogos Aug
Pegawai-pegawai Kanan, Pengurusan Awam
Kerajaan Bangladesh
Senior Officers, Public Administration,
Government of Bangladesh
Ogos Aug
Afghanistan Afghanistan
Afghanistan Bangladesh
31
07
05
25
103
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Pegawai-pegawai Kanan, Kerajaan Bangladesh
Senior Officers, Government of Bangladesh
Sep Sept
Presiden dan Ketua Pengarah Central Officials Training
Institute (COTI), Korea Selatan
President and Director-General,
Central Officials Training Institute, South Korea
Okt Oct
Program Pertukaran Belia, Malaysia - Korea
Malaysia – Korea Youth Exchange Programme
Okt Oct
Bangladesh Korea Selatan
Korea Selatan
09
01
09
Pegawai-pegawai Kanan, Bangladesh
Senior Officers, Government of Bangladesh
Okt Oct Bangladesh
20
104
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Program Latihan Pengurusan, Singapura
Management Training Programme, Singapore
Kursus Pembangunan Kepimpinan Anjuran Bersama
INTAN, IPA Brunei dan Civil Service College Singapore
Leadership Development Programme Co-Organised by
INTAN, IPA Brunei and Civil Service College Singapore
Okt Oct
Dis Dec
Pegawai-pegawai Kanan,
Kerajaan Brunei Darussalam
Senior Officers, Government of
Brunei Darussalam
Nov Nov
Singapura Singapura dan Brunei
Brunei Darussalam
06
22
04
Program Sangkutan Pegawai-pegawai Persidangan
ASEAN Mengenai Urusan Perkhidmatan Awam
Attachment Programme of ASEAN Conference on
Civil Service Matters (ACCSM)
Dis Dec ASEAN
06-1
7
105
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Lembaga Personnel Kebangsaan, Kerajaan Jepun
National Personnel Authority (NPA),
Government of Japan
Pegawai-pegawai Kanan, Kerajaan India
Senior Officers, Government of India
07
Dis Dec
Institut Organisasi Sains Negeri,
Kementerian Dalam Negeri, Vietnam
Institute of State Organisational Sciences,
Ministry of Home Affairs, Vietnam
Dis Dec
Jepun India
Vietnam
Dis Dec
10
08
T.Y.T Paul V. Galea Abdullah,
Konsul Kedutaan Negara Malta
H.E Paul V. Galea, Consulate,
Embassy of Malta
Dis DecMalta
16
106
Jabatan Perkhidmatan AwamPublic Service Department
Lawatan ANTARABANGSA
INTERNATIONAL Visitors
Komunikasi KORPORAT
CORPORATE Communications
108 Pengurusan Perkhidmatan Pelanggan
Customer Relationship Management
112 Publisiti dan Komunikasi Korporat
Publicity and Corporate Communications
118 Pekeliling Perkhidmatan dan Surat Pekeliling
Perkhidmatan
Service Circulars and Service Circular Letters
121 Peristiwa Penting
Important Events
132 Statistik dan Trend
Statistics and Trends
Objektif utama komunikasi korporat adalah untuk
mengukuhkan imej JPA sebagai agensi yang
disegani dan berwibawa. Bagi mencapai objektif
ini, usaha-usaha meningkatkan jaringan
perhubungan dengan para pelanggan dan orang
ramai melalui hebahan dasar pengurusan sumber
manusia menggunakan semua saluran media massa
secara berkala sentiasa dititikberatkan.
The main objective of corporate communications is
to enhance the image of the PSD as a well-
respected agency. The main focus is on enhancing
networking efforts with clients and the public and to
disseminate information on public human resource
management policies and the PSD‟s programmes as
well as obtaining feedback on their
implementation.
107
Jabatan Perkhidmatan AwamPublic Service Department
• Pengurusan Perkhidmatan Pelanggan
Selaras dengan usaha Kerajaan untuk meningkatkan
kecekapan dan keberkesanan sistem penyampaian, semua
fungsi khidmat pelanggan JPA telah disatukan di bawah
struktur Unit Komunikasi Korporat (UKK). Penyusunan semula
mulai September 2006 telah melahirkan pegawai khidmat
pelanggan yang antara lainnya bertanggungjawab:
• Menguruskan panggilan telefon;
• Melayani pelanggan yang berurusan di kaunter
perkhidmatan;
• Menjawab pertanyaan umum;
• Mengurus maklumat pelanggan; dan
• Memberi khidmat nasihat.
• Customer Relationship Management
In line with the government‟s effort to improve the
efficiency and effectiveness of its service delivery, all the
functions of the PSD client services were centralised under
the Corporate Communications Unit. The merger, which
took place in September 2006, resulted in the
establishment of the posts of client-service officers
who, among others, are responsible for:
• Managing telephone calls;
• Handling counter services and clientele inquiries;
• Responding to general questions;
• Managing clientele information; and
• Providing advisory services.
Perkhidmatan pelanggan yang cepat dan mesra sentiasa menjadi amalan JPA
Prompt and friendly customer service is part of the PSD‟s culture
Komunikasi KORPORAT
CORPORATE Communications
Komunikasi Korporat JPA meliputi fungsi-fungsi
perhubungan awam dan media, perkhidmatan khidmat
pelanggan, publisiti, pengurusan aduan, audit komunikasi
serta komunikasi dalaman.
The PSD‟s corporate communications is an important
management function that covers aspects such as public and
media relations, customer relations, publicity and complaints
management, communication audit and internal
communications.
108
Jabatan Perkhidmatan AwamPublic Service Department
• Pengurusan Aduan
Sebanyak 17 aduan pelanggan yang tidak berpuas hati
dengan kualiti perkhidmatan JPA dan menepati definisi
Aduan Pelanggan yang ditetapkan dalam Manual Kualiti
MS ISO 9001:2008 telah direkodkan dalam Sistem
Maklumat Pengurusan Atasan JPA. 16 aduan atau (94
peratus) telah dapat diselesaikan dan diberi maklum
balas dalam masa 14 hari bekerja.
Berdasarkan siasatan, didapati hanya lapan (47 peratus)
aduan yang berasas dan berpunca daripada
proses/sistem kerja/petugas JPA. Isu dan punca aduan
terbanyak ialah yang berkaitan kualiti perkhidmatan
tidak memuaskan iaitu sebanyak 11 (65 peratus). Sumber
aduan adalah melalui Warkah Untuk PM, Biro Pengaduan
Awam, Portal Laman Interaktif JPA, akhbar, surat serta
program Hari Khas JPA Bersama Pelanggan.
JPA juga menerima 97 pertanyaan/rayuan/maklum balas
berkaitan urusan utama yang telah diurus dan diselesaikan
dalam tempoh 14 hari dari tarikh ianya diterima.
• Sistem Cadangan JPA
Sistem Cadangan JPA yang mengumpulkan idea-idea
warga JPA diteruskan pelaksanaannya pada tahun 2009.
Sebanyak 10 cadangan daripada tujuh pencadang di
kalangan warga JPA telah dibuat penilaian dan diambil
tindakan yang sewajarnya. Penghargaan JPA kepada
penyertaan ialah dalam bentuk Surat Penghargaan dari
Pasukan Petugas Produktiviti dan Kualiti dan insentif
RM2.00 untuk setiap satu cadangan yang dinilai sebagai
layak. Mulai tahun 2009, JPA telah membuka ruang
kepada warga untuk memberi cadangan dan idea
berdasarkan topik-topik yang dipaparkan di Portal JPA
melalui Sesi Jamming. Sebanyak lapan topik telah
dikemukakan dan menerima 361 cadangan sepanjang
tahun 2009.
Aduan JPA Pada Tahun 2009 (Mengikut Bulan)
0
12
2
1
0
2
Jan
Jan
Feb
Feb
Mac
MarchApr
Apr
Jun
June
Jul
July
Mei
May
Ogos
AugSep
Sept
Okt
Oct
Nov
Nov
Dis
Dec
2
4
6
• Complaints Management
In 2009, 17 client grouses that were classified as
complaints, as defined in the PSD MS ISO 9000:2008
Quality Manual, were registered in the central registry
system. Follow-up action to resolve these complaints was
taken within 14 working days.
Upon analysis, only eight (47 percent) complaints against
work processes/systems/PSD personnel were found to be
valid. The highest number of complaints i.e. 11 (65
percent) related to unsatisfactory quality of service.
Complaints were received through Public Complaints
Bureau of the Prime Minister‟s Department, the PSD
interactive portal, newspapers, letters and the PSD‟s A
Day With Clients Programme.
The PSD also received 97 additional
inquiries/appeals/feedback which were attended to
and resolved within 14 working-days of their receipt.
• PSD Suggestion System
The suggestion system was implemented as part of an
internal communications activity to collect and coordinate
staff suggestions to improve service quality as well as
enhance the image of the department. Seven employees
submitted 10 suggestions. The PSD showed its appreciation
to participants of this system in the form of an Appreciation
Letter from the Task Force on Productivity and Quality and
an incentive payment of RM2.00 for those suggestions that
were judged to be eligible to receive the payment. In
2009, the PSD also gave room to its staff to contribute
their ideas and suggestions based on selected topics
posted on the PSD‟s Portal through Jamming Sessions. Eight
topics were suggested and 361 suggestions were received
throughout 2009.
2009 Complaints Recorded by the PSD (Monthly)
1
2 2
1
3
109
Jabatan Perkhidmatan AwamPublic Service Department
• Smiley Box
Pelaksanaan sistem penilaian kaunter perkhidmatan yang
dikenali sebagai Smiley Box telah dilakukan semenjak
tahun 2008. Sistem penilaian kaunter yang selaras dengan
Pekeliling Kemajuan Pentadbiran Awam Bilangan 1 Tahun
2008 bagi mendapatkan maklum balas spontan
pelanggan mengenai kualiti perkhidmatan petugas semua
kaunter di JPA merupakan usaha meningkatkan sistem
penyampaian perkhidmatan.
Sehingga 31 Disember 2009, analisis Smiley Box
menunjukkan 98 peratus pelanggan amat berpuas hati
(Cemerlang dan Amat Baik) dengan perkhidmatan kaunter
yang diberikan oleh personel JPA.
Sesi Jamming JPA memaparkan topik-topik berkait dengan urusan teras JPA
The PSD Jamming Sessions solicited views on topics related to the PSD‟s core business
30,509 (72.1%)
11,026 (26.1%)
692 (1.6%)78 (0.2%)
Cemerlang
Excellent
Amat Baik
Very Good
Memuaskan
Satisfactory
Tidak Memuaskan
Not Satisfactory
10,000
20,000
30,000
40,000
Indikator
Indicator
Bilangan NumberJumlah: 42,305
Total : 42,305
Maklum Balas Smiley Box Tahun 2009
Smiley Box Responses in 2009
• Smiley Box
The service-counter evaluation system known as Smiley
Box has been implemented by the PSD since 2008. This
implementation is in accordance with the Development
Administration Circular No. 1 of 2008. As part of the
efforts of the PSD in enhancing its service delivery
system, the system seeks to obtain customers‟ spontaneous
response on the quality of counter services rendered by
the customer-service officers.
Until 31st December 2009, the Smiley Box analysis
showed that 98 percent of the customers were very
satisfied (Excellent and Very Good) with the counter
services rendered by the PSD personnel.
110
Jabatan Perkhidmatan AwamPublic Service Department
• Program JPA Bersama Pelanggan
Program Bersama Pelanggan di JPA dilaksanakan secara
maya. Sepanjang tahun 2009, sebanyak 19 program e-
Pelanggan telah diadakan. Program JPA Bersama
Pelanggan Secara Maya atau e-Pelanggan diadakan
sebulan sekali iaitu pada hari Jumaat terakhir setiap bulan.
Mulai bulan Mei 2009, sesi e-Pelanggan telah diadakan
dua kali sebulan iaitu pada setiap Selasa minggu kedua
dan Jumaat terakhir bulan berkenaan. Program ini
berkonsepkan kaunter perkhidmatan setempat secara
maya membolehkan pelanggan mendapat khidmat nasihat
dan menyelesaikan masalah dengan cepat dan telus.
Keseluruhannya, seramai 970 orang pelanggan
menggunakan kemudahan ini sepanjang tahun 2009
menerusi portal http://www.jpa.gov.my.
Penilaian mendapati 62.5 peratus daripada pelanggan
menyatakan program ini telah menyelesaikan masalah
dengan segera. Skor keseluruhan kualiti perkhidmatan
kaunter adalah 67.5 peratus iaitu pada tahap “Sangat
Memuaskan”.
Petugas-petugas menangani pertanyaan pelanggan melalui e-Pelanggan yang diadakan setiap Selasa pertama dan Jumaat
terakhir setiap bulan
Officers attending to clients‟ inquiries through the e-Client Programme that is held on the first Tuesday and last Friday of each month
• PSD‟s a Day with Clients Programme
In 2009, a total of 19 e-Client or “A Virtual Day With
Clients” programme was organised by the PSD. The
programme was held on the last Friday of the month in
which it was conducted. Beginning May 2009, the e-Client
session has held twice, that is on Tuesday of the second
week and the last Friday of the month. The programme is
based on the concept of a virtual localised counter service
and allows quick and transparent resolution of problems.
In total, 970 clients used the e-Client service throughout
2009 through the http://www.jpa.gov.my portal.
An evaluation found that 62.5 percent of the respondents
were satisfied with the services provided. Much of the
satisfaction stemmed from the prompt resolution of their
problems or issues. As for the quality of the counter
services, 67.5 percent of the respondents were “Very
Satisfied”.
111
Jabatan Perkhidmatan AwamPublic Service Department
Publisiti dan Komunikasi Korporat
JPA secara terancang dan berterusan mengeluarkan
maklumat-maklumat korporat, dasar dan pelaksanaan
pengurusan sumber manusia/aktiviti melalui
siaran/kenyataan akhbar/surat kepada penyunting, risalah
am dan brosur khusus, serta mengemas kini kandungan
portal. JPA turut menjana bahan-bahan berkaitan usaha-
usaha penambahbaikan sistem penyampaian perkhidmatan
Kerajaan untuk liputan media massa. Laporannya
dikemukakan secara bulanan kepada Unit Pemodenan
Pentadbiran dan Perancangan Pengurusan Malaysia
(MAMPU), Jabatan Perdana Menteri.
Publicity and Corporate Communications
The PSD, through a planned and continuous
effort, disseminated information relating to human resource
management policies and implementation and its
activities/programmes through press
releases/statements/notes to the editor, flyers and
brochures, as well as updates on the PSD portal. The PSD
also generated information related to efforts at improving
the public service delivery system for mass media coverage.
Reports on this are forwarded to the Malaysian
Administrative Modernisation and Management Planning
Unit (MAMPU) on a monthly basis.
• JPA Bersama Media
Dalam usaha memaklum dan mendidik masyarakat
mengenai polisi-polisi baru dan aktiviti-aktiviti
JPA, kerjasama erat dengan pihak media sentiasa
diamalkan. Sebaran maklumat JPA di media cetak dan
media elektronik melalui sidang akhbar, wawancara
dan sesi temubual khas menampilkan pengurusan
tertinggi JPA sentiasa diaturkan dari semasa ke
semasa. Penyaluran informasi berkaitan JPA yang
tepat, konsisten dan menyeluruh amat dititikberatkan
bagi mengelak salah faham di kalangan masyarakat.
• PSD with Media
In its efforts to inform and educate the community
regarding its new policies and activities, the PSD
constantly forges close cooperation with the media.
Dissemination of information in the print and electronic
media, through press conferences, interviews and
special interaction sessions with the PSD top
management are organised periodically. The PSD takes
the task of disseminating correct and comprehensive
information about itself seriously to prevent any
miscommunication among members of the public.
Sidang akhbar diaturkan dari semasa ke semasa bagi menjelaskan polisi-polisi JPA
Press conferences are arranged from time to time to explain the PSD‟s policies
112
Jabatan Perkhidmatan AwamPublic Service Department
JPA Bersama MEDIA
The PSD With the MEDIA
Utusan Malaysia NTV7
Utusan Malaysia Ramah Mesra Media
The New Straits TimesTV1
15
.01
.20
09
29.0
1.2
009
03.0
2.2
009
13.0
2.2
009
13.0
3.2
009
16.0
3.2
009
113
Jabatan Perkhidmatan AwamPublic Service Department
Utusan Malaysia
JPA Bersama MEDIA
The PSD With the MEDIA
Pra-Dialog@1, TV1
Utusan Malaysia
Dialog@1, TV1
06
.04
.20
09
08.0
4.2
009
24.0
4.2
009
29.0
4.2
009
Hari Pekerja Sektor Awam, PICC
Public Sector Labour Day, PICC
14.0
5.2
009
The Breakfast Show , NTV7
15.0
5.2
009
114
Jabatan Perkhidmatan AwamPublic Service Department
ECER, INTIM
22.0
6.2
009
Sidang Akhbar
Press Conference
10.0
7.2
009
Utusan Malaysia dan KOSMO!
Ucapan Selamat Hari Raya Aidilfitri, TV1
Hari Raya Aidilfitri Greetings, TV1
24.0
7.2
009
16.0
9.2
009
Persidangan Pengerusi Lembaga Tatatertib Perkhidmatan
Awam Malaysia ke 4, Seremban
4th Conference on Chairmen of the Public Service
Disciplinary Boards, Seremban
Selamat Pagi Malaysia, TV1
Good Morning Malaysia, TV1
01.0
9.2
009
15.1
0.2
009
JPA Bersama MEDIA
The PSD With the MEDIA
115
Jabatan Perkhidmatan AwamPublic Service Department
Utusan Malaysia The Sun
Selamat Pagi Malaysia, TV1
Good Morning Malaysia, TV1Radio KLFM 97.2f
JPA Bersama MEDIA03.1
1.2
009
12.1
1.2
009
14.1
1.2
009
19.1
1.2
009
Program Fitrah Kasih, TV1
Finding Long-Lost Loved Ones Programme, TV1
10.1
2.2
009
Radio 24 BERNAMA
25.1
1.2
009
116
Jabatan Perkhidmatan AwamPublic Service Department
The PSD With the MEDIA
• Analisis Liputan Akhbar
Sejumlah 934 tajuk liputan oleh akhbar nasional
menyentuh nama JPA secara langsung sepanjang tahun
2009. 58.7 peratus atau 548 berita mengenai JPA
dilaporkan secara neutral, 28.8 peratus atau 269 (positif)
dan 12.5 peratus atau 117 (negatif). Lima liputan
terbanyak adalah berkenaan penajaan (34 peratus), hal
ehwal perkhidmatan (19.3 peratus), pembangunan
organisasi (9.9 peratus) pencen dan faedah persaraan
(9.8 peratus) dan gaji/elaun/kemudahan (8.6 peratus).
Sebanyak 47 maklum balas rasmi JPA telah dikeluarkan
bagi menjawab pertanyaan/aduan pembaca akhbar.
Secara keseluruhannya, liputan adalah memihak dan
memberi imej yang baik kepada JPA.
• Newspaper Coverage Analysis
Penajaan
Sponsorship
318 (34%)
Hal Ehwal Perkhidmatan
Service Matter
92 (9.8%)
Gaji/Elaun/Kemudahan
Salaries/Allowances/Perks
80 (8.6%)
Pencen/Faedah Persaraan
Pensions/Retirement Benefits
93 (9.9%)
Isu Utama di Media Massa Tahun 2009
Main Issues in the Mass Media Year 2009
PSD was highlighted in 934 news reports in the national
newspapers throughout 2009 of which 548 or 58.7 percent
were neutral in nature, 269 positive and 117 or 12.5
percent negative. Five issues which registered the highest
coverage were sponsorship programmes (34
percent), service matters (19.3 percent), the PSD‟s
establishment (9.9 percent), retirement benefits (9.8
percent) and salaries/allowances/perks (8.6 percent). A
total of 47 press releases were made by the PSD in
response to inquiries/complaints by newspaper readers.
Overall, the news coverage was positive in nature and
favourable to the PSD.
318
180
93
92
80
0 50 100 150 200 250 300 350
Pembangunan Organisasi
Organisational Developments
180 (19.3%)
117
Jabatan Perkhidmatan AwamPublic Service Department
Bil.
No.
Pekeliling Perkhidmatan
Service Circulars
1.
Tawaran Opsyen Semula Kepada Pekerja Pihak Berkuasa Berkanun dan Tempatan Yang Telah Memilih Skim Kumpulan
Wang Simpanan Pekerja Melalui Pekeliling Perkhidmatan Pihak Berkuasa Berkenaan Pada Tahun 1977/1978
Second Option For Employees of the Local and Statutory Bodies Who Have Chosen the Employee Provident Fund Through
Statutory Body Service Circulars In The Year 1977/1978
2.Larangan Penglibatan Pegawai Awam Dalam Skim Cepat Kaya
Prohibition Against Public Service Officers‟ Involvement in Ponzi or Quick-Rich Schemes
3.Dasar Kenaikan Pangkat Bagi Pegawai Yang Sedang Disiasat Dan Telah Dikenakan Hukuman Tatatertib
Promotion Policy for Officers Under Investigation and Those Who Have Been Sanctioned Following Disciplinary Action
4.
Panduan Penggunaan Kemudahan Alat Komunikasi Mudah Alih Bagi Mempertingkatkan Lagi Kualiti Penyampaian
Perkhidmatan Awam
Guidelines on the Usage of Mobile Communications Facility to Increase the Quality of Public Service Delivery
5.Skim Perkhidmatan Pembantu Laut Gred A17, A22, A26
Scheme of Service For Assistant Marine Grade A17, A22, A26
6.
Penjumudan Skim Perkhidmatan Pembantu Tadbir Rendah dan Operator Mesin Prosesan Data Serta Perubahan Syarat
Lantikan Skim Perkhidmatan Pembantu Tadbir (Perkeranian/Operasi)
The Abolishment of the Scheme of Service For Junior Administrative Assistant and Data Processing Machine Operator As Well
As the Ammendment to the Terms of Appointment for the Scheme of Service for Administrative Assistant (Clerical/Operational)
7.Penjumudan Skim Perkhidmatan Jaga
The Abolishment of the Scheme of Service for Watchman
8.Penggubalan Skim Perkhidmatan Pegawai Penyediaan Makanan Dan Penambahbaikan Skim Perkhidmatan Tukang Masak
The Establishment of the Scheme of Service for Food Preparation Officer and Improvement of the Cook Scheme of Service
9.Perubahan Nama Skim Perkhidmatan Pembantu Perubatan Dan Pembantu Farmasi
The Amendment to the Name of the Service Scheme for Assistant Medical Officer and Assistant Pharmacist
10.Panduan Memanggil Balik Untuk Bertugas Semula Bagi Pegawai Yang Ditahan Kerja Akibat Prosiding Jenayah
Guidelines on Recalling Officers on Suspension Due to Criminal Proceedings for Resumption of Duties
11.Perubahan Nama Skim Perkhidmatan Pembantu Teknik Dan Pembantu Teknik Landskap
The Amendment to the Name of the Service Scheme for Assistant Technician and Assistant Landscape Technician
12.Perubahan Skim Perkhidmatan Kurator, Penolong Kurator Dan Pembantu Muzium
The Ammendment to the Scheme of Service for Curator, Assistant Curator and Assistant Muzium
Pekeliling PERKHIDMATAN 2009
SERVICE Circulars 2009
118
Jabatan Perkhidmatan AwamPublic Service Department
Bil.
No.
Pekeliling Perkhidmatan
Service Circulars
13.Penjumudan Skim Perkhidmatan Pembantu Rendah Hal Ehwal Islam
The Abolishment of the Scheme of Service for Junior Assistant of Islamic Matters
14.Kosong
-Nil-
15.Skim Perkhidmatan Penghulu Gred NP27, NP32, NP36, NP40
Scheme of Service for Penghulu Grade NP27, NP32, NP36, NP40
16.Skim Perkhidmatan Penolong Pegawai Tanah Gred NT27, NT32, NT36
Scheme of Service for Assistant Land Officer Grade NT27, NT32, NT36
17.Bantuan Khas Kewangan Tahun 2009
2009 Special Financial Assistance
18.Dasar dan Prosedur Mengikuti Kursus Pra Perkhidmatan Bagi Pegawai Sedang Berkhidmat
The Policy and Procedure for Attending Pre-Service Courses f or Serving Officers
19.Bayaran Insentif Pentadbiran Hospital
Incentive Payment for Hospital Administration
20.Bayaran Insentif Pegawai Kesihatan Awam
Incentive Payment for Public Health Officer
21.Peraturan Permohonan Perbelanjaan Kemudahan Perubatan
The Guidelines for Medical Benefits Expenditure Application
22.Elaun Bahasa Asing
Foreign Language Allowance
23.Dasar dan Prosedur Peletakan Jawatan dan Pelepasan Dengan Izin
The Policy and Procedure on Resignation and Release With Approval
24.
Pemanjangan Bantuan Khas Kewangan Tahun 2009 Kepada Pegawai Perkhidmatan Awam Persekutuan Dalam Kumpulan
Pengurusan dan Profesional
The Extension of the 2009 Special Financial Assistance to the Public Service Federal Officers in the Professional and
Management Group
Pekeliling PERKHIDMATAN 2009
SERVICE Circulars 2009
119
Jabatan Perkhidmatan AwamPublic Service Department
Bil.
No.
Surat Pekeliling Perkhidmatan
Service Circular Letters
1.
Pindaan Kadar Bayaran Balik Letak Kereta
PINDAAN kepada Pekeliling Perkhidmatan Bilangan 9 Tahun 1991 dan Surat Pekeliling Perkhidmatan Bilangan 4 Tahun
1992
Amendment to the Rate of Repayment of Parking Charges
AMMENDMENT to the Service Circular No. 9 of 1991 and Service Circular Letter No. 4 of 1992
2.
Pemantapan Pengurusan Sistem Penilaian Prestasi Pegawai Perkhidmatan Awam
PEMBATALAN kepada Pekeliling Perkhidmatan Bilangan 4 Tahun 2002 Kembaran D dan D1, di Lampiran A2
Enhancement of thePerformance Evaluation Management System for Public Service Officers
CANCELLATION to the Service Circular No. 4 of 2002 Sub-Appendix D and D1, at Appendix A2
3.Borang Laporan Penilaian Prestasi Khas Bagi Pegawai Perkhidmatan Awam
Special Performance Evaluation Report Form for Public Service Officers
4.Kesan Ke Atas Perkhidmatan Bagi Pegawai Yang Diluluskan Cuti Bergaji Penuh, Cuti Separuh Gaji dan Cuti Tanpa Gaji
Implications Upon the Service of Officers Who Have Been Approved for Full Pay Leave, Half-Pay Leave and Non-Pay Leave
5.Penambahbaikan Kemudahan Cuti Bersalin Pegawai Perkhidmatan Awam
Improvement to the Maternity Leave Benefit for Public Service Officers
6.
Pembayaran Imbuhan Tetap Perumahan Kepada Pegawai Perkhidmatan Awam Yang Disediakan Kemudahan Perumahan
Yang Tidak Dianggap Sebagai Rumah Kerajaan Di Kawasan Pedalaman
Housing Allowance Payment to Public Servants Whom Have Been Provided With Sub-Standard Housing in Rural Areas
7.
Kemudahan Cuti Kursus Sambilan (CKS) Kepada Pegawai Yang Mengikuti Pengajian Secara Sambilan Di Institusi Pengajian
Tinggi (IPT) Dalam Negara
Benefits of Part-Time Study Leave for Officers Undertaking Part-Time Studies in Local Institutions of Higher Learning
8.Panduan Pelaksanaan Kaedah Pergerakan Gaji Tahunan Bagi Pegawai Dalam Tempoh Percubaan
Guidelines on the Execution of Yearly Salary Movements for Officers Under Probation
9.
Pertukaran Pelantikan Bagi Pegawai Kumpulan Sokongan Yang Ditempatkan Secara Kader Oleh Kementerian Pelajaran
Malaysia Di Kementerian Pengajian Tinggi Malaysia
Conversion of Appointment for Officers Under Support Group Posted Under Cadre Post by the Ministry of Education and
Ministry of Higher Education
10.
Pelantikan Syarikat Bagi Kemudahan Perlindungan Insurans Kesihatan Kepada Pegawai Perkhidmatan Awam Yang Berada
Di Luar Negara Atas Urusan Persendirian
Appointment of Travel Insurance Company to Provide Health Insurance Coverage to Public Service Officers Traveling
Overseas for Personal Matters
11.Pindaan Kadar Elaun Luar Penghulu
Ammendment to the Outstation Allowance for Penghulu
12.Pelaksanaan Aplikasi Psikologi: Budaya Kerja Pencapaian Diutamakan
Execution of Psychological Application: Performance-First Work Culture
13.
Pengiktirafan Kelayakan Ijazah Sarjana Dan/Atau Ijazah Doktor Falsafah (Ph.D) Bagi Maksud Pelantikan Ke Perkhidmatan
Awam
Recognition of Masters and PhD Degrees for the Purpose of Appointment to the Public Service
Surat Pekeliling PERKHIDMATAN 2009
SERVICE Circular Letters 2009
120
Jabatan Perkhidmatan AwamPublic Service Department
Peristiwa PENTING
IMPORTANT Events
06.01.2009Taklimat Tawaran Opsyen Semula KWSP
Briefing on the EPF Second Option
16.01.2009Amanat Tahun Baru 2009 KPPA
DG‟s New Year Address 2009
04.02.2009Majlis Perdana Perkhidmatan Awam Ke-9
The 9th Session of the Prime Minister‟s Address to
Public Servants
12.02.2009Majlis Pelancaran Sambutan Jubli Intan JPA
Launching Ceremony of the PSD Diamond Jubilee
121
Jabatan Perkhidmatan AwamPublic Service Department
20-22.02.2009Seminar Perancangan Strategik JPA
PSD Strategic Planning Seminar
10&11.02.2009Persidangan Eksekutif Muda Perkhidmatan Awam
Young Executives Conference 2009
31.03.2009Temuduga Program Penajaan Luar Negara
Interview for the Overseas Sponsorship Programme
14.03.2009Seminar Kerajaan Masa Hadapan
Government of the Future Seminar
Peristiwa PENTING
122
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
03.03.2009Majlis Penyampaian Diploma dan Fellow INTAN 2009
INTAN Fellow and Diploma Award Ceremony 2009
06.04.2009 Y.A.B. Dato‟ Sri Mohd. Najib Tun Abdul Razak Memulakan
Tugas Sebagai Perdana Menteri Ke-VI
Rt.Hon. Mohd. Najib Tun Abdul Razak
Officially Begins His Duty as the 6th Prime Minister,
21.04.2009Majlis Pengiktifan Bintang Agensi Sektor Awam oleh
MAMPU
MAMPU Star Rating of Public Agencies Ceremony
28.04.2009 Majlis Perdana Perkhidmatan Awam KeSepuluh (MAPPA X)
The 10th Session of the Prime Minister‟s Address to Public
Servants
Peristiwa PENTING
123
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
15.05.2009Majlis Anugerah Perkhidmatan Cemerlang JPA
The PSD Excellent Service Award Ceremony
18-19.05.2009Seminar Psikologi Ke-15
15th Psychology Seminar
25-26.06.2009Bengkel Hala Tuju Strategik Pengurusan Sumber Manusia
Perkhidmatan Awam Malaysia
Strategic Direction Workshop on Public Service
Human Resource Management
Peristiwa PENTING
14.05.2009Hari Pekerja Sektor Awam 2009
2009 Public Sector Labour Day
124
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
27.07.2009Majlis Khas Y.A.B Perdana Menteri bersama Penjawat
Awam Sempena 100 Hari Menjadi Perdana Menteri
Special Session by the Rt.Hon Prime Minister with Public
Servants in Conjuction with 100 days as the PM
11-12.08.2009Mesyuarat Kajian Separuh Penggal JPA 2009
2009 PSD Mid-Term Review
06.08.2009Lawatan Penilai Anugerah Kualiti
Pengurusan Kewangan
Visit by the Financial Management Quality Award Panel
Peristiwa PENTING
18-19.06.2009Seminar Perancangan Strategik Pertengahan dan Sokongan
Strategic Planning Seminar for Middle and Support Group
125
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
10.10.2009Forum Perdana Sempena Ramadhan Almubarak
Special Forum in Conjuction with the Holy Month of
Ramadhan
28.10.2009Lawatan Audit Pematuhan oleh SIRIM QAS Sdn. Bhd.
Compliance Audit by SIRIM QAS Sdn. Bhd.
17.09.2009Majlis Perasmian Program Suai Kenal Bagi Peserta
Penempatan Silang Sektor Awam-Swasta 2009
Launching Ceremony of the Onboarding and Acculturation
Programme for Participants of Public-Private Sector
Cross-Fertilisation 2009
24-27.12.2009Ekspedisi Hutan Belum
Belum Forest Expedition
Peristiwa PENTING
126
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
15-16.10.2009Persidangan Pengerusi Lembaga Tatatertib
Perkhidmatan Awam Ke-4
4th Conference of the Chairmen of Public Service
Diciplinary Boards
19.10.2009Lawatan Panel Penilai Anugerah Kegemilangan
Perdana Menteri
Visit by the Prime Minister‟s Excellent Award Panel
30.10.2009Lawatan Panel Anugerah Kualiti JPA
Visit by the PSD‟s Quality Award Panel
28-30.10.2009 Persidangan ASEAN Mengenai Perkara Perkhidmatan Awam
Ke-15 di Republik Rakyat Lao
15th Asean Conference On Civil Service Matters,
Lao PDR
Peristiwa PENTING
127
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
28.10.2009Lawatan Pemantauan Tan Sri KPPA ke atas
Pelajar Tajaan JPA Luar Negara
Monitoring Visit by the DG of the Public Service to
the PSD-Sponsored Students Abroad
04.11.2009Majlis Penyampaian Biasiswa Agong di Istana Negara
The Kings‟s Scholarship Award Ceremony at
The National Palace
16.11.2009Bengkel Kumpulan Kerja Teknikal 6 Bagi Kumpulan Misi
Kluster KRA4, Teras 5, RMK10
Workshop of the Technical Working Group TWG-6 for Mission
Cluster Group (MCG) KRA4 under Thrust 5 of
the 10th Malaysia Plan
17.12.2009Majlis Perasmian Program Transformasi Kerajaan
Launching Ceremony of the Government Transformation
Programme
Peristiwa PENTING
128
Jabatan Perkhidmatan AwamPublic Service Department
IMPORTANT Events
Perhimpunan BULANAN JPA
MEI | MAY
BKPAPRIL
BPPs
JUN | JUNE
BPP
JULAI | JULY
BMI
OGOS | AUG
BPO
SEPT
BK
OKT | OCT
BPM
NOV
BPP
DIS | DEC
INTAN
JAN
BPP
MAC | MARCH
BP
FEB
BS
129
Jabatan Perkhidmatan AwamPublic Service Department
PSD’s MONTHLY Assembly
Tajuk
Title
Penerangan
Description
Penetapan Hala Tuju Strategik Pengurusan
Sumber Manusia
Setting the Strategic Human Resource
Management Direction
Kajian ini membincangkan secara terperinci mengenai penetapan serta penjajaran
hala tuju strategik pengurusan sumber manusia bagi memantapkan hala tuju
organisasi.
This research discusses in detail the alignment and setting of the strategic human
resource management direction in fortifying the organisation‟s strategic direction.
Pengalaman Malaysia Dalam Membangunkan
Kerangka Strategik Pengurusan Sumber
Manusia
Malaysia‟s Experience in Developing Strategic
Human Resource Management Framework
Kajian ini mencadangkan satu kerangka yang strategik dan bersesuaian dalam
membangunkan pengurusan sumber manusia di agensi-agensi awam.
This research suggests an appropriate strategic framework for developing human
resource management in public agencies.
Pewujudan Petunjuk Prestasi Utama Bagi
Penjawat Awam di Lapisan Utama
Establishment of Key Performance Indicators
(KPI) for the Top Echelon in the Public Service
Kajian ini menerangkan tentang usaha-usaha yang dilakukan oleh JPA dalam
mewujudkan Petunjuk Prestasi Utama (KPI) untuk penjawat awam di Lapisan Utama
dalam perkhidmatan awam.
This research explains the efforts of the PSD in establishing key performance
indicators (KPI) for the top echelon of the public service.
Pengurusan Bakat
Talent Management
Kajian ini memberi penerangan berkenaan konsep pengurusan bakat, perubahan
dalam pasaran tenaga kerja global serta impak yang dihasilkan hingga
menyebabkan pengurusan bakat menjadi bidang pengurusan yang mencabar.
This research elucidates the talent management concept, changes in the global
workforce market and their impact on talent management.
Penjenamaan Pekerjaan: Strategi ke Arah
Menjadi Majikan Pilihan
Employment Branding: Strategy Towards
Becoming the Employer of Choice
Kajian ini memberi satu pemahaman dan perspektif mengenai pentingnya
Penjenamaan Pekerjaan (Employment Branding) dalam memastikan bakat terbaik
dapat ditarik dan dikekalkan di dalam sesebuah organisasi.
This research provides an understanding of what employment branding is and its
importance in attracting and retaining talent in an organisation
Kajian Penerimaan Pengguna (User
Acceptance) Human Resource Management
Information System (HRMIS)
Research on the User-Acceptance of the
Human Resource Management Information
System (HRMIS)
Kajian ini menerangkan penerimaan pengguna terhadap aplikasi HRMIS.
This research explains the user-acceptance of HRMIS.
Kajian Keberkesanan Penilaian Tahap
Kecekapan (PTK) 2009
Survey on the Effectiveness of the 2009
Competency Evaluation Assessment
Kajian ini adalah bagi mengenal pasti persepsi warga JPA keberkesanan
pelaksanaan PTK. Ia juga mengkaji hubungan antara keputusan PTK dan markah
LNPT.
This research was carried out to find out the perception of the PSD personnel of the
effectiveness of the implementation of the Competency Evaluation Assessment. It
also analyses the relationship between the Competency Evaluation Assessment
results and the annual performance appraisal.
PENYELIDIKAN dan KAJIAN KES Tahun 2009
RESEARCH and CASE STUDIES IN 2009
130
Jabatan Perkhidmatan AwamPublic Service Department
Tajuk
Title
Penerangan
Description
Kajian Keperluan Tenaga Manusia bagi
Sektor Perkhidmatan (Skim Perkhidmatan
Keselamatan)
Research on Service Sector (Security Service
Scheme) Workforce Requirement
Kajian ini melihat kepada keperluan tenaga manusia bagi sektor perkhidmatan
(Skim Perkhidmatan Keselamatan). Ia juga menjelaskan impak hala tuju lapan
agensi di bawah sektor keselamatan ke atas keperluan sumber manusia.
This research studies the human resource requirements of the service sector
(Security Service Scheme). It explains the impact of the strategic direction of eight
agencies under the security sector on human resource requirements.
Kajian Impak Advanced Management
Development Programme (AMDP) Pegawai-
pegawai Kanan Sektor Awam (Tahap Ketiga)
2009
Impact Study on Public Sector Senior Officers‟
Advanced Management Development
Programme (AMDP)
Kajian ini memberi fokus terhadap impak kursus AMDP Pegawai-pegawai Kanan
Sektor Awam bagi peserta yang menghadirinya.
This research focused on the impact of AMDP on the participants who had attended
this course.
Kajian Pemetaan Kawasan yang Berpotensi
Menghadapi Risiko Tanah Runtuh dengan
Menggunakan Model Pengangkatan Digital
(DEM) di Malaysia
Mapping of Potential Landslide Risk Area
Using Digital Elevation Model (DEM) in Kuala
Lumpur
Kajian ini akan membantu pembuat keputusan bagi merangka pelan bencana
alam sekitar dan langkah-langkah kawalan untuk menambahbaik garis panduan
sedia ada berkaitan cerun bukit di Wilayah Persekutuan Kuala Lumpur.
This research will help decision-makers to develop environmental disaster plans
and control measures to improve the current guidelines on hill slopes in the Federal
Territory, Kuala Lumpur.
Kajian Gred Jawatan Ketua Institusi Latihan
Awam (ILA)
Study on The Grade for the Position of Head
Public Training Institute (ILA)
Kajian ini mengkaji gred jawatan Ketua ILA. Hasil penemuan kajian dijadikan
panduan dalam kajian perjawatan ILA berdasarkan lima model gred jawatan
Ketua ILA.
This research studies the grade for the position of the Head of a Public Training
Institute. The research findings will be made into guidelines for the study of
establishment in public training institutes based on the five models for the grade
for the position of the Head of the Public Training Institute.
Kajian Kesihatan Mental di Kalangan
Penjawat Awam
Public Servants‟ Mental Well-Being Research
Kajian ini menarik perhatian terhadap kesihatan mental di kalangan penjawat
awam dengan melihat kepada pelbagai aspek dan faktor.
This research highlights the mental well-being of public service personnel by
analysing several factors and aspects.
Kajian Impak Pekeliling Perkhidmatan Awam
Bilangan 18 Tahun 2008 (Peningkatan Cuti
Rehat dan Cuti Rehat Khas yang Boleh
Dikumpul untuk Pemberian Wang Tunai
Sebagai Gantian Cuti Rehat (GCR) Kepada
150 Hari)
Impact study on the Service Circular No. 18
Year 2008 (Increase to 150 Days Annual
Leave and Special Annual Leave that can be
Accumulated for Cash-In-Lieu) Impact Study
Kajian ini memberi fokus kepada impak terhadap pelaksanaan Pekeliling
Perkhidmatan Awam Bilangan 18 Tahun 2008 kepada penjawat awam.
This research is focused on the impact of the implementation of Service Circular No.
18 Year 2008 on public service personnel.
131
Jabatan Perkhidmatan AwamPublic Service Department
RESEARCH and CASE STUDIES IN 2009
PENYELIDIKAN dan KAJIAN KES Tahun 2009
Bil.
No.
Klasifikasi Perkhidmatan
Service ClassificationKod
Code
Kumpulan Perkhidmatan
Scheme of ServiceSkim
Perkhidmatan
Bersepadu
Integrated
Scheme of
Service
Jumlah Skim
Perkhidmatan
Total No. of
Schemes
of
Service
Pengurusan &
Profesional
Management &
Professional
Sokongan
Support
1.Pengangkutan
Transport
A4 7 - 11
2.Bakat dan Seni
Talent and Arts
B- - 7 7
3.Sains
Science
C9 13 - 22
4.Pendidikan
Education
DH/DS/DU
/DUG/DM/
DG/DGA
6 2 1 9
5.Ekonomi
Economics
E3 7 - 10
6.Sistem Maklumat
Information System
F
FT1 2 - 3
7.Pertanian
Agriculture
G7 17 - 24
8.Kejuruteraan
Engineering
J9 16 1 26
9.
Keselamatan dan
Pertahanan Awam
Security and Civil Defence
KB/KP/KR/
KX 4 12 2 18
10.
Perundangan dan
Kehakiman
Legal and Judiciary
L
LS 2 5 - 7
11.
Tadbir dan Diplomatik
Administrative and
Diplomatic
M
1 - - 1
12.Pentadbiran dan Sokongan
Administration and Support
N
NT6 35 - 41
13.Pencegahan
Prevention
P- - 1 1
14.
Penyelidikan dan
Pembangunan
Research and Development
Q
2 2 - 4
Statistik dan TREND
TRENDS and Statistics
132
Jabatan Perkhidmatan AwamPublic Service Department
Skim Perkhidmatan Mengikut Klasifikasi dan Kumpulan Perkhidmatan Pada 31 Disember 2009
Schemes of Service by Classification and Group of Service as at 31st December 2009
Bil.
No.
Klasifikasi Perkhidmatan
Service ClassificationKod
Code
Kumpulan Perkhidmatan
Scheme of ServiceSkim
Perkhidmatan
Bersepadu
Integrated
Scheme of
Service
Jumlah Skim
Perkhidmatan
Total No. of
Schemes
of
Service
Pengurusan &
Profesional
Management &
Professional
Sokongan
Support
15.
Mahir/Separuh Mahir/Tidak
Mahir
Skilled/Semi-Skilled/
Unskilled
R
- 10 - 10
16.Perkhidmatan Sosial
Social Service
S13 25 - 38
17.Perubatan dan Kesihatan
Medical and Health
U/UD7 10 4 21
18.Kewangan
Finance
W7 11 - 18
19.
Penguatkuasa Maritim
Maritime
Enforcement
X
- 1 1 2
20.Polis
Police
YY
YT
YP1 3 - 4
21Angkatan Tentera Malaysia
Malaysian ArmyZ - 1 1 2
Jumlah Keseluruhan
Overall Total82 179 18 279
Statistik dan TREND
TRENDS and Statistics
133
Jabatan Perkhidmatan AwamPublic Service Department
Jenis-jenis Perkhidmatan Gunasama
Types of Common-User Service
Jumlah Pegawai
Number of Officers
Pegawai Tadbir dan Diplomatik (PTD)
Administrative and Diplomatic Officer (ADO)7,670
Pegawai Teknologi Maklumat (PTM)
Information Technology Officer (ISO)2,214
Penolong Pegawai Teknologi Maklumat (PPTM)
Assistant Information Technology Officer (AISO)2,470
Pegawai Latihan Vokasional (PLV)
Vocational Training Officer (VTO)786
Penolong Pegawai Latihan Vokasional (PPLV)
Assistant Vocational Training Officer (AVTO)1,762
Pembantu Pegawai Latihan Vokasional (Pemb. PLV)
Junior Assistant Vocational Training Officer (JAVTO)817
Pegawai Psikologi (PPsi)
Psychological Officer305
Penolong Pegawai Psikologi (PPPsi)
Assistant Psychological Officer110
Penolong Pegawai Tadbir (PPT)
Administrative Assistant (AA)3,541
Pembantu Tadbir (Kesetiausahaan) [PT(Kes)]
Administrative Assistant (Stenography) [AA(S)]4,118
Pembantu Tadbir (Perkeranian/Operasi) [PT(P/O)]
Administrative Assistant (Clerical/Operation) [AA(C/O)]16,602
Pembantu Tadbir (Kewangan) [PT(Kew)]
Administrative Assistant (Finance) [AA(F)]5,080
Juruteknik Komputer (JTK)
Computer Technician (CTS)4,565
Pegawai Khidmat Pelanggan (PKP)
Customer Service Officer (CSO)619
Pembantu Tadbir Rendah (Jurutaip) (PTR)
Junior Administrative Assistant (Typist) [JAA]7,096
Jumlah
Total57,755
Dilapor Sehingga 31 Disember 2009
As Reported Untill 31st Disember 2009
JPA Sebagai Ketua Perkhidmatan Bagi 15 Perkhidmatan Gunasama
The PSD as the Head of Service for 15 Common User-Services
Statistik dan TREND
TRENDS and Statistics
134
Jabatan Perkhidmatan AwamPublic Service Department
Statistik dan TREND
TRENDS and Statistics
371,812
156,771
Bilangan Pesara dan Penerima Pencen Tahun 2009
Number of Pensioners and Pension Recipients in
2009
Penerima Pencen
Pension Recipients
Pesara
Pensioners
1,481,682 294,028,316
560,961
117,901,960
8,924,043,736
-
1,000,000,000
2,000,000,000
3,000,000,000
4,000,000,000
5,000,000,000
6,000,000,000
7,000,000,000
8,000,000,000
9,000,000,000
10,000,000,000
Ex-Gratia Bayaran Insentif
Penerima Pencen
Tuntutan Perjalanan
Tuntutan Rawatan
Bayaran Pencen
Jumlah Bayaran Oleh Kerajaan Kepada Pesara dan Penerima
Pencen Tahun 2009
Total Payment by the Government to Pensioners and Pension
Recipients in 2009
Trend perjawatan di Sektor Awam dari Tahun 2007
Hingga 31 Disember 2009
Establishment Trend in the Public Sector from 2007 Until 31st December
2009
1,543,203
1,614,539
1,633,160
1,480,000
1,500,000
1,520,000
1,540,000
1,560,000
1,580,000
1,600,000
1,620,000
1,640,000
2007 2008 2009
100
20
10
2
24
4
3
1
0 50 100
Ijazah Kedoktoran
Ph. D
Sarjana
Master
Perkhidmatan Tadbir
dan Diplomatik
Administrative and
Diplomatic Service
Perkhidmatan
Teknologi Maklumat
Information Technology
Service
Perkhidmatan
Latihan
Vokasional
Vocational
Training Service
Perkhidmatan Pegawai
Psikologi
Psychology Officer
Service
Bilangan Tempat Ditawarkan Untuk Hadiah Latihan
Persekutan
Number of Places Offered for Federal Training
Scholarships
Skim Perkhidmatan Gunasama
Common-User Scheme of Service
135
Jabatan Perkhidmatan AwamPublic Service Department
Perbelanjaan dan Peruntukan Ganjaran, Pencen dan Wang Tunai Gantian Cuti Rehat untuk Tempoh 2000 hingga 2009 (RM Juta)
Allocation and Expenditure for Gratuity, Pensions and Cash in Lieu of Leave from 2000 to 2009 (RM Million)
3,5583,969 4,083
4,7865,090
5,804 5,866.40
7,0406,731
8,830
840.1 877.7 758.91,164.20 1,074.30
1,514.70 1,411.801,687.70
1,923
1,073
2,672.90 2,846.703,266.20
3,551.403,820
4,098.904,339.40
5,216.20
6,254
7,643
26.7 32.6 32.7 49.8 62.8 91.6 111.1 135.9 161 1110
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
'00 '01 '02 '03 '04 '05 '06 '07 '08 '09
Peruntukan
Ganjaran
Pencen
GCR
Statistik dan TREND
TRENDS and Statistics
36 2,0365,936
16,37221,645
16,010 50,742 137,789 326,683
0
11
26 37,919138,749
180,206
1,140,435 3,370,90013,729,250
693,305
13,695
67,805
117,975179,061
595,222 1,616,0605,097,929
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2002 2003 2004 2005 2006 2007 2008 2009
Bil. Login HRMIS
No of HRMIS logins
Bil. Pengguna HRMIS
No of HRMIS users
Bil. Transaksi HRMIS
No. of HRMIS Transactions
Trend Bilangan Pengguna, Transaksi & Login HRMIS Bagi Kementerian & Pentadbiran Kerajaan Negeri Sehingga
31 Disember 2009
Trend in Number of HRMIS Users, Transactions and Logins by Ministries and State Governments Until
31st December 2009
Allocation
Benefit
Pensions
GCR (Cash
in lieu of
leave)
136
Jabatan Perkhidmatan AwamPublic Service Department
Statistik dan TREND
TRENDS and Statistics
Penganjuran Program Peningkatan Kemahiran Kaunseling dan Bilangan Peserta Terlibat dari Tahun 2006 Sehingga 2009
Programmes on Counselling Skill Enhancement and Participants Involved in Year 2006 to 2009
Basic
Intermediate
Advanced
Post Advanced
0
100
200
300
400
500
600
700
2006 2007 2008 2009
402
477
399
631
499
416 409 399
446
409 415
172
95
182 180
172
Asas
Pertengahan
Pasca Lanjutan
Lanjutan
Pembangunan Insan
Personnel Development
Pembangunan Organisasi
Organisational Development
Pengurusan Psikologi
Psychology Management
0
200
400
600
800
1000
1200
1400
2006 2007 2008 2009
233
102
548
102
481
1277
291
1277
167117
789
117
Penganjuran Program Dan Bilangan Peserta Terlibat Bagi Tahun 2009
Programmes and the Number of Participants Involved in 2009
137
Jabatan Perkhidmatan AwamPublic Service Department
346
286
192
160
149
120
105
102
80
80
80
65
60
40
30
30
30
30
15
0 100 200 300 400
AUSTRALIA
AMERIKA SYARIKAT
UNITED KINGDOM
INDIA
KANADA
MMMC
JEPUN
NEW ZEALAND
IMU
JERMAN
KOREA
PMC
PERANCIS
JORDAN
CZECH
MESIR
POLAND
RUSIA
IRELAND
Neutral
548 (58.7%)
Positif
269 (28.8%)
Negatif
117 (12.5%)
Kumpulan Perkhidmatan
Service of Groups
Lelaki
Male%
Perempuan
Female%
Jumlah
Total
Pengurusan Tertinggi
Top Management1,667 71% 677 29% 2,344
Pengurusan & Profesional
Administrative & Professional111,467 39% 175,414 61% 286,881
Sokongan
Support368,424 50% 370,207 50% 738,631
Jumlah 481,558 47% 546,298 53% 1,027,856
Pengisian Mengikut Jantina dan Kumpulan Perkhidmatan Sehingga 31 Disember 2009
Placement by Gender and Service Group Up to 31st December 2009
Statistik dan TREND
TRENDS and Statistics
Bilangan Pelajar Mengikuti Kursus Luar Negara Bagi
Tahun 2009
No. of Students Undertaking Courses Overseas For 2009
Media Massa: Kategori Liputan Tahun 2009
Categories of News Coverage in the Mass Media
138
Jabatan Perkhidmatan AwamPublic Service Department
Jenis Sebab
Type of Reason
2009
Lelaki
Male
Perempuan
Female
Pengurusan &
Profesional
Administrative
& Professional
Sokongan
Support
Pengurusan &
Profesional
Administrative &
Professional
Sokongan
Support
Berniaga
Business 48 509 8 123
Sebab kesihatan
Health reason 34 453 54 353
Sebab penswastaan
Privatisation reason- 1 - -
Sebab Peribadi
Personal reason114 646 102 634
Hilang minat terhadap pekerjaan
Lost of interest towards employment10 70 8 85
Jaga ahli keluarga yang sakit
Taking care of sick family members6 35 13 74
Susah menyesuaikan diri dengan persekitaran kerja
Difficult to adapt oneself with work environment - 1 1 1
Jaga anak
Child care - 1 4 19
Biaya pendidikan anak
Financing children‟s education - 1 - -
Tawaran kerja sektor awam
Public-sector work offer 4 2 - -
Meneruskan perusahaan keluarga
Getting involved in family business 1 7 - 4
Melanjutkan pelajaran
Further education 2 3 - -
Mengikuti kursus usahawan oleh Kerajaan
Following entrepreneur courses organised by the Government- 1 2 1
Mengikut suami/isteri berpindah keluar negeri
Follow husband/wife migrating overseas 1 1 8 5
Pilihanraya
Election 1 - - -
Lain-lain sebab
Other reasons 9 56 5 32
JUMLAH
TOTAL230 1787 205 1331
Statistik dan TREND
TRENDS and Statistics
Statistik Pesara Yang Bersara Pilihan Sendiri Mengikut Kumpulan Perkhidmatan, Jantina dan Jenis Sebab Bersara bagi Tahun
2005 Hingga 2009
Statistics on Pensioners Opting for Retirement based on Service Group, Gender and Type of Reason for Retirement From
2005 Until 2009
*Maklumat dari pangkalan data POWER sehingga 11 Mac 2010
*Information from POWER Database as of 11th March 2010
139
Jabatan Perkhidmatan AwamPublic Service Department
Profil KORPORAT
CORPORATE Profile
146 Piagam Pelanggan
Clients‟ Charter
148 Perkongsian Nilai
Shared Values
149 Punca Kuasa
Authority
Kenali JPA
Jabatan Perkhidmatan Awam (JPA) adalah komited
kepada pengurusan dan pembangunan sumber
manusia yang dinamik, berkesan, cekap dan adil
bagi mewujudkan sektor awam yang cemerlang. JPA
menguruskan lebih 1.2 juta penjawat awam, hampir
530 ribu penerima pencen serta lebih 50 ribu pelajar
tajaan berdasarkan punca kuasa yang diperuntukkan
oleh Perlembagaan Persekutuan, Akta dan Peraturan-
peraturan yang sedang berkuat kuasa.
The Public Service Department (PSD) is commited to a
dynamic, effective, efficient and just management
and development of human resources for the creation
of an excellent public-sector work force. The PSD
manages more than 1.2 million public servants, about
530,000 pension recipients and more than 50,000
sponsored students based on the authority stated in
the Federal Constitution, Acts and regulations.
140
Jabatan Perkhidmatan AwamPublic Service Department
141 Pengurusan Atasan
Top Management
143 Carta Organisasi
Organisation Chart
144 Hala Tuju Strategik
Strategic Direction
Basarudin Sadali
Mohd. Azhar
Yahaya
Mohd Tajudin DonFarida Mohd Ali
John Antony Xavier
Ab. Khalil Ab. Hamid
Pengurusan ATASAN JPA 2009
PSD’s TOP MANAGEMENT 2009
Dato‟ Basarudin Sadali – Pengarah Bahagian Saraan | Director of Remuneration Division
Dato‟ Tajudin Don – Pengarah Bahagian Pembangunan Modal Insan | Director of Human Capital Development Division
Dato‟ Dr. Mohd. Azhar Hj. Yahaya – Pengarah Bahagian Perkhidmatan | Director of Service Division
Datuk Farida Mohd. Ali – Pengarah Bahagian Pembangunan Organisasi | Director of Organisational Development Division
Datuk Dr. John Antony Xavier – Pengarah Bahagian Perancangan, Penyelidikan dan Korporat | Director of Planning, Research and Corporate Division
Datuk Ab.Khalil Abd. Hamid – Timbalan Ketua Pengarah Perkhidmatan Awam (Pembangunan) | Deputy Director-General of Public Service (Development)
Tan Sri Ismail Adam – Ketua Pengarah Perkhidmatan Awam Malaysia | Director-General of Public Service
141
Jabatan Perkhidmatan AwamPublic Service Department
Ismail Adam
Pengurusan ATASAN JPA 2009
PSD’s TOP MANAGEMENT 2009
Ismail Alias
Muhammad
Hamzah
Yeow Chin Kiong
Kamaruddin Tahir
Aris Kasan
Amir Abd Hamid
Nik Azhan Hakim
Nik Mahmood
Holesoh Saibon
Dato‟ Ismail Alias – Timbalan Ketua Pengarah Perkhidmatan Awam (Operasi) | Deputy Director-General of Public Service (Operational)
Dato‟ Dr. Muhammad Hamzah – Pengarah INTAN | Director of INTAN
Dato‟ Yeow Chin Kiong – Pengarah Bahagian Pasca Perkhidmatan | Director of Post-Service Division
Kamaruddin Tahir – Pengarah Bahagian Pengurusan Maklumat | Director of Information Management Division
Dr. Aris Kasan – Pengarah Bahagian Pengurusan Psikologi | Director of Psychology Management Division
Amir Abd Hamid – Pengarah Bahagian Khidmat Pengurusan | Director of Service Management Division
Nik Azhan Hakim Nik Mahmood – Pegawai Undang-Undang | Legal Advisor
Holesoh Saibon – Ketua Audit Dalam | Head of Internal Audit
142
Jabatan Perkhidmatan AwamPublic Service Department
Ketua Pengarah
Perkhidmatan Awam
Malaysia
Director-General of
Public Service Malaysia
Program Perancangan Sumber Manusia
Perkhidmatan Awam
Public Service Human Resource Planning
Programme
Program Operasi Sumber Manusia
Perkhidmatan Awam
Public Service Human Resource Operations
Programme
Program Pembangunan Sumber Manusia
Perkhidmatan Awam
Public Service Human Resource
Development Programme
Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Bahagian Pasca Perkhidmatan
Post-Service Division
Bahagian Pengurusan Psikologi
Psychology Management Division
Bahagian Khidmat Pengurusan
Management Services Division
Bahagian Pengurusan Maklumat
Information Management Division
Bahagian Perkhidmatan
Service Division
Bahagian Pembangunan Organisasi
Organisational Development Division
Bahagian Perancangan, Penyelidikan dan Korporat
Planning, Research and Corporate Division
Bahagian Pembangunan Modal Insan
Human Capital Development Division
Bahagian Saraan
Remuneration Division
Penasihat Undang-undang
Legal Advisor
Ketua Audit Dalam
Head of Internal Audit
Carta ORGANISASI
ORGANISATION Chart
143
Jabatan Perkhidmatan AwamPublic Service Department
VISI
Menjadi sebuah organisasi bertaraf dunia dalam perancangan, pembangunan dan
pengurusan sumber manusia yang cemerlang berteraskan profesionalisme, integriti
dan teknologi terkini selaras dengan matlamat Wawasan 2020 untuk menjadikan
Malaysia negara maju.
MISI
Meningkatkan keberkesanan modal insan demi kecemerlangan perkhidmatan awam
melalui fungsi-fungsi berikut:
• Menjadi penasihat utama kepada Kerajaan dalam pengurusan personel
perkhidmatan awam
• Menggubal dasar personel perkhidmatan awam termasuk
pengambilan, penempatan, kenaikan
pangkat, latihan, gaji, elaun, kemudahan, faedah persaraan dan ganti rugi
kemalangan, suasana kerja, motivasi, insentif dan penghargaan
• Merancang keperluan tenaga manusia perkhidmatan awam yang berkualiti
• Menentukan struktur dan saiz yang optimum
• Menguruskan hubungan majikan dan pekerja ke arah mewujudkan suasana
yang harmonis
OBJEKTIF
Menjadi agensi personel sektor awam yang berprestasi tinggi dalam membekalkan
sumber manusia yang berupaya memberi perkhidmatan yang cemerlang melalui
penggubalan dasar dan pengurusan sumber manusia.
Menjadi sebuah organisasi bertaraf dunia dalam
perancangan, pembangunan dan pengurusan
sumber manusia yang cemerlang…
Hala Tuju STRATEGIK
Strategic DIRECTION
144
Jabatan Perkhidmatan AwamPublic Service Department
To be a world-
class
organisation, excel
ling in planning,
development and
management of
human resources…
OBJECTIVE
To be a high-performance public service personnel agency, raising a workforce capable of providing excellent services through
policy formulation and human resource management.
VISION
To be a world-class organisation, excelling in planning, development and
management of human resources based on professionalism, integrity and
state-of-the art technology and aligned with Vision 2020 to make Malaysia a
developed nation.
MISSION
To enhance the effectiveness of public service human capital toward achieving
public service excellence through the following functions:
• As the main advisor to the government in the management of public
service personnel
• Formulating public service personnel policies including
recruitment, emplacement, promotion, training, salaries, allowances,
retirement benefits, compensation, working
environment, motivation, incentives and recognition
• Planning for quality public service manpower requirements
• Determining the optimum organisational structure and size
• Managing a harmonious employer-employee relations
145
Jabatan Perkhidmatan AwamPublic Service Department
Kami berjanji akan memberi khidmat nasihat secara profesional dalam menggubal dan melaksanakan dasar serta peraturan
pengurusan sumber manusia bagi perkhidmatan awam dengan sentiasa mengalu-alukan pelanggan, memberikan
senyuman, mendengar dan memberi layanan mesra merangkumi fungsi-fungsi berikut:
• Memberi perkhidmatan yang cemerlang melalui perancangan, penggubalan dan pelaksanaan dasar pengurusan sumber manusia
dengan menepati ciri-ciri kualiti seperti berikut:
• Cepat dalam semua tindakan
• Tepat dalam membuat keputusan
• Layanan mesra kepada pelanggan
• Menepati masa yang dijanjikan
• Adil dan saksama dalam pertimbangan
• Menentukan perkhidmatan dan maklumat mudah diperolehi serta boleh dipercayai
• Menepati undang-undang, dasar dan peraturan
Perkhidmatan mesra pelanggan sentiasa menjadi amalan di JPA
A friendly customer service is the norm in the PSD
• Membangunkan organisasi perkhidmatan awam yang mantap melalui penyusunan semula struktur organisasi, skim perkhidmatan
dan perjawatan secara berterusan selaras dengan skop tanggungjawab semasanya supaya dapat berfungsi dengan optimum
Piagam PELANGGAN
Clients’ CHARTER
146
Jabatan Perkhidmatan AwamPublic Service Department
• Memastikan pengurusan modal insan yang terbaik bertujuan meningkatkan keberkesanan dan kecekapan anggota perkhidmatan
awam melalui pembangunan sistem-sistem dan amalan-amalan terkini
• Meningkatkan produktiviti dan kecekapan modal insan perkhidmatan awam melalui latihan pra-perkhidmatan dan dalam
perkhidmatan berdasarkan dasar latihan perkhidmatan awam
• Menarik, membangun dan mengekalkan tenaga kerja berpotensi ke arah prestasi yang cemerlang melalui pengurusan gaji, elaun
dan pelbagai kemudahan yang disediakan.
We pledge to provide advisory services in a professional manner in the formulation and implementation of policies and regulations
pertaining to human resource management in the public service as follows:
• Providing excellent service in planning, formulation and implementation of human resource management policies with attention to
the following qualities:
• Prompt in all actions
• Accurate in decision-making
• Friendly in serving customers
• Timeliness in providing services
• Fair and just in all considerations
• Readily available and reliable services and information
• Compliance with rules, regulations and policies.
• To ensure that public organisations are equipped with suitable structures, establishment and schemes of service in accordance with
their current responsibilities so as to function at an optimum level
• To ensure the best human capital management for enhancing the efficiency and effectiveness of the public service through the
development of systems and best practices
• To increase the productivity and efficiency of the public service human capital through pre- and in-service training in accordance
with public service training policies
• To attract, develop and retain workforce with potential towards excellent performance through salaries management, allowances
and various perks.
Warga JPA mendegar taklimat berkenaan pengurusan hubungan pelanggan
PSD staff listening to a talk on customer relationship management
147
Jabatan Perkhidmatan AwamPublic Service Department
Etika ialah satu perkataan yang berasal dari bahasa Greek
iaitu „ethos‟ yang memberi maksud “character” atau
perwatakan dan keperibadian. Etika juga boleh
didefinisikan sebagai “code of human conduct” atau
peraturan yang membatasi gelagat manusia. Etika
memainkan peranan yang penting dalam menentukan
produktiviti sesebuah organisasi. Semakin tinggi tahap
pemahaman dan penghayatan yang dikongsi bersama oleh
warga, maka semakin tinggilah produktiviti organisasi
tersebut.
Sebagai sebuah agensi pengurusan sumber manusia
unggul, JPA telah melancarkan Kod Etika pada tahun 1998.
Ianya dijadikan asas oleh setiap warganya dalam
melaksanakan tugas dan tanggungjawab masing-masing
dengan nilai-nilai dipegang bersama. Pelaksanaan Kod
Etika JPA adalah selaras dengan Arahan Y.A.B. Perdana
Menteri Malaysia No. 1 Tahun 1998 Mengenai Pemantapan
Integriti Perkhidmatan Awam. Nilai-nilai yang terkandung
dalam Kod Etika JPA adalah:
Profesionalisme
Menghayati dan mengamalkan ciri-ciri profesionalisme
meliputi komitmen yang tekun, gigih, bermutu
tinggi, bertanggungjawab, berkemahiran, bijaksana, tabah,
berkempuan, integriti, kreatif, inovatif, bermutu dan
berdaya saing dalam menjalankan tugas.
Bertindak Sebagai Satu Pasukan
Melahirkan kerja berpasukan yang berkesan ke arah
pencapaian visi, misi, dan objektif yang mengutamakan
kepentingan dan keberkesanan perkhidmatan serta imej
Jabatan.
Kecemerlangan dan Keunggulan
Mengutamakan kecemerlangan dan keunggulan melalui
prestasi kerja terbaik, mengutamakan
pelanggan, mendapatkan pelbagai kemahiran bagi
melaksanakan tugas, berdedikasi dan berdisiplin tinggi.
Berhemah dan Berwibawa
Mengamalkan sifat-sifat terpuji, termasuk dapat
menyesuaikan diri dalam semua keadaan, bersedia
menerima kritikan dan teguran, memelihara penampilan diri
serta berbudi bahasa.
Berilmu Melalui Pembelajaran Berterusan
Meneruskan pembelajaran menerusi pelbagai cara untuk
peningkatan diri termasuk melalui pengalaman dan
menggalakkan anggota lain untuk terus belajar. Nilai-nilai
ini disemai di kalangan warga JPA melalui
seminar, taklimat dan pemerhatian dalam kit JPA khusus
untuk warga baru.
Professionalism
Appreciate and practise professionalism, which includes
being diligent, committed, responsible, persistent, skilled,
intelligent, of high integrity, creative, innovative, and resolute
in carrying out tasks and responsibilities.
Act as a Team
Work as a team towards achieving the organisational
vision, mission, and objectives that put priority on service
effectiveness and departmental image.
Excellence and Distinction
Putting excellence and distinction as a priority through best
work performance, putting customers first, acquiring various
skills to enhance performance and being dedicated and
highly disciplined.
Courteous and Credible
Practise praiseworthy conduct including the ability to adapt
to all situations, being open to criticism, being presentable
and always being courteous.
Knowledgeable through Continuous Learning
Continuously learning through various means including
experience for self-development and motivating others to
learn as well. These values are cultivated among the staff
through seminars, talks, and publication in the form of the
PSD Kit especially for new officers.
The word „Ethics‟ originates from the Greek word „Ethos‟
which means character and conduct. Ethics can be defined as
a code of conduct or rules that circumscribes human
behaviour. Ethics plays an important role in determining the
productivity of an organisation. The higher the
understanding and assimilation of the shared values by its
members, the higher is the productivity of the organisation.
As a premier human resource agency, the PSD launched its
Code of Ethics in 1998. The Code is to be the guiding
principle for all PSD employees in the discharge of their
work and responsibilities. It represents the shared values of
the organisation. The implementation of the PSD Code of
Ethics is consonant with the Rt. Hon. Prime Minister‟s Directive
1 of 1998 on the Strengthening of Integrity in the Public
Service. The values contained in the PSD Code of Ethics are
as follows:
Perkongsian NILAI
Shared VALUES
148
Jabatan Perkhidmatan AwamPublic Service Department
Dalam mengurus sumber manusia perkhidmatan awam, JPA
menjalankan kuasanya berasaskan peruntukan undang-
undang berikut:
• Perlembagaan Persekutuan Bahagian 10 –
Perkhidmatan Awam
• Akta Prosedur Kewangan 1957 (Akta 61)
• Akta Fungsi-Fungsi Menteri 1969 (Akta 2)
• Perintah-Perintah Am (Bab B, C, E, F dan G)
• Peraturan-Peraturan Kenaikan Pangkat Perkhidmatan
Pelajaran, 1974 [P.U (A) 89/74]
• Peraturan-Peraturan Kenaikan Pangkat Perkhidmatan
Awam, 1986 [P.U (A) 151/86]
• Peraturan-Peraturan Pegawai Awam (Kelakuan dan
Tatatertib) 1993
• Peraturan-Peraturan Pegawai Awam (Kelakuan
dan Tatatertib) (Pindaan) 1995
• Peraturan-Peraturan Pegawai Awam (Kelakuan dan
Tatatertib) (Pindaan) 1996
• Peraturan-Peraturan Pegawai Awam (Kelakuan dan
Tatatertib) (Pindaan) 2002
• Peraturan-Peraturan Pegawai Awam
(Pelantikan, Kenaikan Pangkat dan Penamatan
Perkhidmatan) 2005 [P.U (A) 176/2005]
• Peraturan-Peraturan Pegawai Awam (Kelakuan dan
Tatatertib) (Pindaan) 2006
In managing the public service human resources, the PSD
derives its power from the following legal provisions :
• Chapter 10 of the Federal Constitution – Public
Service
• Financial Procedure Act 1957 (Act 61)
• Ministerial Functions Act 1969 (Act 2)
• General Orders (Chapters B, C, E, F and G)
• Education Officers Promotion Regulations 1974 [P.U
(A) 89/74]
• Public Officers Promotion Regulations 1986 [P.U (A)
151/86]
• Public Officers Regulations (Conduct and Discipline)
1993
• Public Officers Regulations (Conduct and Discipline)
(Amendment) 1995
• Public Officers Regulations (Conduct and Discipline)
(Amendment) 1996
• Public Officers Regulations (Conduct and Discipline)
(Amendment) 2002
• Public Officers Regulations (Appointment, Promotion
and Termination of Service) 2005
• Public Officers Regulations (Conduct and Discipline)
(Amendment) 2006
Punca Kuasa PENGURUSAN SUMBER MANUSIA
Authority Over HUMAN RESOURCE MANAGEMENT
149
Jabatan Perkhidmatan AwamPublic Service Department
• Akta Pencen (Pindaan) 2009 (Akta A1343)
• Akta Pencen Pihak-Pihak Berkuasa Berkanun dan
Tempatan (Pindaan) 2009 (Akta A1344)
• Akta Penyelarasan Pencen (Pindaan) 2009 (Akta
A1345)
• Perintah Penyelarasan Pencen (Pencen Terendah Sekali)
2009 [P.U.(A)35/2009]
• Members of Parliament Remuneration Act (Amendment)
1997 (Act 984)
• Members of Parliament Remuneration Act 1980 (Act
237)
• The Judges Remuneration Act 1971 (Act 45)
• The Judges Remuneration Act (Amendment) 2009 (Act
A1346)
• Akta Perwakilan Kuasa 1956 (Akta 358)
• Akta Pencen 1980 (Akta 227)
• Peraturan-Peraturan Pencen 1980
• Akta Penyelarasan Pencen 1980 (Akta 238)
• Akta Pencen Pihak-Pihak Berkuasa Berkanun dan
Tempatan 1980 (Akta 239)
• Akta Pencen (Pindaan) 1992 (Akta A823)
• Akta Pencen (Pindaan) 2008 (Akta A1335)
• Akta Pencen Pihak-pihak Berkuasa Berkanun dan
Tempatan 2008 (Pindaan) Akta A1336
• Penetapan dan Pembatalan Penetapan Pencen
Terendah Sekali di bawah Seksyen 22A, Akta Pencen
1980 [P.U.(B)38/2009]
• Penetapan dan Pembatalan Penetapan Pencen
Terendah Sekali di bawah Seksyen 25, Akta Pencen
Pihak-Pihak Berkuasa Berkanun dan Tempatan 1980
[P.U.(B)39/2009]
• Delegation of Powers Act 1956 (Act 358)
• Pensions Act 1980 (Act 227)
• Pensions Regulations 1980
• Pensions Adjustment Act 1980 (Act 238)
• Statutory and Local Authorities Pensions Act 1980 (Act
239)
• Pensions Act (Amendment) 1992 (Act A823)
• Pensions Act (Amendment) 2008 (Act A1335)
• Statutory and Local Authorities Pensions Act
(Amendment) 2008 (Act A1336)
• Determination and Revocation of Determination of
Lowest Pension under Section 22A Pensions Act 1980
[P.U. (B)38/2009]
• Determination and Revocation of Determination of
Lowest Pension under Section 25 Statutory and Local
Authorities Pensions Act 1980 [P.U. (B)39/2009]
• Pensions Act (Amendment) 2009 (Act A1343)
• Statutory and Local Authorities Pensions Act
(Amendment) 2009 (Act A1344)
• Pensions Adjustment Act (Amendment) 2009 (Act
A1345)
• Pensions Adjustment Order (Lowest Pension) 2009
[P.U. (A) 35/2009]
• The Mental Disorders Ordinance 1952
• Counselors Act 1998 (Act 580)• The Mental Disorders Ordinance 1952
• Akta Kaunselor 1998 (Akta 580)
• Akta Saraan Ahli Parlimen (Pindaan) 1997 (Akta 984)
• Akta Saraan Ahli Parlimen 1980 (Akta 237)
• Akta Saraan Hakim 1971 (Akta 45)
• Akta Saraan Hakim (Pindaan) 2009 (Akta A1346)
Punca Kuasa PENGURUSAN SUMBER MANUSIA
Authority Over HUMAN RESOURCE MANAGEMENT
• Peraturan-Peraturan Pegawai Awam (Kelakuan dan
Tatatertib) (Pindaan) 2007
• Peraturan Lembaga Tatatertib Perkhidmatan Awam
[P.U (A) 396]
• Peraturan Lembaga Kenaikan Pangkat Perkhidmatan
Awam [P.U (A) 151]
• Public Officers Regulations (Conduct and Discipline)
(Amendment) 2007
• The Public Service Disciplinary Board Regulations [P.U
(A) 396]
• Public Service Promotion Board Regulations [P.U (A)
151]
150
Jabatan Perkhidmatan AwamPublic Service Department
Sebarang pertanyaan atau maklumat lanjut boleh diperolehi
dengan menghubungi kami di:
For more information or enquiries please contact:
Unit Komunikasi Korporat
Corporate Communications Unit
Jabatan Perkhidmatan Awam Malaysia
Aras 12, Blok C1, Kompleks C,
Pusat Pentadbiran Kerajaan Persekutuan,
62510 Putrajaya
: 03 – 8885 3096
: 03 – 8889 2186
Sidang Pengarang merakamkan penghargaan kepada
semua bahagian JPA di atas sumbangan dalam
penyediaan Laporan Tahunan JPA 2009.
The Editorial Board records its appreciation to all
divisions of the PSD for their contribution in the
preparation of the 2009 PSD Annual Report.
Tel
Fax
Emel
h t t p : / / w w w . j p a . g o v . m y
P E N E R A J U T R A N S F O R M A S I Driving Transformation