large power users

Large Power Users (LPU) GuideLarge Power Users (LPU) Guide 1

GUIDE

2021

LARGEPOWER USERS

Large Power Users (LPU) GuideLarge Power Users (LPU) Guide2

Who We Are

Uganda’s main electricity distribution company, listed on the Uganda Securities Exchange and cross listed on the Nairobi Securities Exchange. We operate a 20 year electricity distribution concession from the Government of Uganda. Following reforms in 1999, Uganda adopted a single buyer electricity sector model, where Uganda Electricity Transmission Company Limited (UETCL) is the System Operator, responsible for purchasing electricity from all Independent Power Producers, import and export of electricity. UETCL is our sole supplier.

As a distributor, we supply electricity to customers, involving operation, maintenance and upgrade of power infrastructure, electricity retail and provision of related services. The Electricity Regulatory Authority are responsible for sector regulation, with their mandate including setting operating standards and appropriate end user tariffs.

To supply our customers with safe, reliable electricity

through an efficient distribution network and with passionate people,

while delivering sustainable shareholder value.

SafetyCustomer Service

IntegrityTeamworkInnovation

Powering communities, business

and industry for a prosperous Uganda

OurMission

OurVision

OurValues


Small and Medium Industrial Supplied at 415V with maximum demand up to 500kVA

Large Industrial Supplied at 11kV or 33kV with maximum demand of 1500kVA

Extra Large IndustrialSupplied at 11kV or 33kV with average demand exceeding 1500kVA (dealing in Manufacturing)

Who Are Large Power Users? (LPUs)

Where to Apply

Uganda Investment Authority One Stop Centre (OSC) – Umeme Office

These are categorised as below:

**The electricity network operates at a frequency of 50Hz

Call or Whatsapp us through 0313 360050 for more details

Prospective customers can apply through myUmeme online via www.umeme.co.ug or Umeme mobile App. An application can also be made through the nearest Umeme Service Centre during the planning stages of the construction. The Service centre manager will organize a site visit within 3 working days and assess network capacity to support the intended business.

The full list of service centres is on Page 10.

OSC is located at Twed Plaza along Lumumba Avenue in Uganda Investment Authority Office. It was established to enable the local and foreign investors access the services to start up a business. Among the offices/agencies found at OSC is Umeme. Together with the area Umeme offices, the OSC forecasts the load requirements in Industrial parks and liaises with the Engineering teams across the energy sector chain to bridge the network gaps.


What are Wayleaves?

Requirements for a Connection

Procedure

Rights of way acquired by persons/entities who have applied for supply, provision and installation and maintenance of equipment necessary to supply electricity to their premises.

Where a site visit reveals the need for wayleaves, the applicant will be notified in writing. In response, the applicant must provide proof that wayleaves were acquired in writing from affected property owners before a connection can be effected. Umeme will support the applicant with useful technical advice to aid this process.

Prospective customers should notify their local Umeme Service Centre Manager during planning stages. The Service Centre Manager will organise a site visit within 3 working days and assess network capacity to support the intended business. Following the outcome of the site assessment, the Customer will be advised on the next steps by the Service Centre Manager. An application for electricity by the customer should be addressed to the Service Centre Manager, with a copy sent to the Regional Manager.

Type of Connection RequirementsSmall Industrial • Certificate of Completion of Internal Wiring

• Copy of Certificate of Incorporation (Companies).

• Customer identification documents (National ID).

Medium Industrial Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement)

High Industrial Duly filled wayleaves consent form (where applicable)

**Customer can visit any of our service centers to obtain more information or visit our website.

Download the Umeme App

You can now apply for an Electricity Connection online anytime and anywhere. Simply visit our website https://www.umeme.co.ug/myumemeonline; select Get Connected to apply or download the Umeme App.

The convenient, secure, and easy way to apply for a new electricity connection online

No middlemen needed so you save money

Apply and track the progress of your application online

Get email and SMS notifications on the status of your application


Our Standard Charges for a Connection

All payments can be made through the following Banks. Do not make direct payments to any of our staff or contractors.

Item Amount

Inspection Fees Small Industrial 88,500

Medium & Large Industrial 118,000

Security Deposit Small Industrial 200,000

Medium Industrial 1,000,000

Large Industrial 2,000,00 0

Cost of Works (incl Labour and Transport)

Varies depending on material requirements.

Our Partner Banks:

Our Commitment to You

We promise to effect new connections without unnecessary delays to the following timelines:

**An invoice will be valid for 30 days from issuance

Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, Housing Finance Bank, Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, Orient Bank, United Bank for Africa, Finance Trust Bank, ABSA Bank, Centenary Bank and Bank Of Baroda, NCBA Bank

Site Visit - 3 days

Detailed Survey and Drawings (If applicable)

- 5 Days

Quotation - 1 Day

Invoice - 1 Day

Construction and Commissioning - 15 Days


*Forms can also be obtained from district offices. Please visit link for details https://www.umeme.co.ug/help/faqs

STEP 04

STEP 02STEP 01

STEP 03

Download the AMR Web

Access Agreement

Form from our website.

Fill in the form and email it to your respective Umeme service

centre.

Your request will be reviewed by

the district supervisor and if approved, you

will be contacted with your login

details.

Log into the Online AMR System and

access your consumption data and load profiles.

The Automated Meter Reading (AMR) is a technology of remote collection of energy consumption and other meter data to a central location for billing, troubleshooting, and further analysis aimed at improving on the service delivery to its Large Power Users

Automated Meter Reading (AMR)For Large Power Users

Web Access

You can view your consumption and load profile data over the internet. Below are the steps through which you can obtain login details.


Energy Rebate Framework

DID YOU KNOW?As a customer, you could invest in power

line extension undertaken as part of customer connection installations and get

compensated for it through Energy Rebates.

The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority to reimburse customers for approved investments in line extensions

undertaken as part of customer connection installations. the compensation is undertaken by the licensees (in this case Umeme) over time through offsets of monthly energy billed.

Who is eligible for Energy Rebate?

Industrial customers; • With maximum demand above 500KVA• Located in an industrial park /any other location approved by ERA• Constructing a network in an area that can connect 10 potential customers within one year of commissioning• Minimum length of network should be 500Metres


Declining Block Tariff

What is a Declining Block Tariff?

Electricity Regulatory Authority (ERA) has introduced a declining block tariff, which will give opportunity to industrialist customers to enjoy discounted power rates after achieving a defined threshold consumption. Threshold consumption will be set for each customer and any units consumed above the threshold will be charged lower rates.

Who Qualifies?

Declining block tariff will initially be for the industrial customers billing on codes 30 and 40 i.e. Large and Extra-Large Industrial customers. How will the Declining Block Tariff work?

Industrialists will be allocated individual threshold for electricity consumption and when they hit the target, electricity consumed after the threshold will be sold at discounted rates. As an example, a manufacturer that normally consumes 1,000 units, is given a target to consume 1,200 units and instead consumes 1,300 units. The targeted 1200 units would be charged at normal tariff rates (Block 1 Rates) while the additional consumption (100 units) would be charged lower tariff rates (Block 2 Rates).


Install appropriate medium voltage and low voltage protection to prevent faults from destabilising a large portion of the network.

Install correctly sized reactive compensation equipment or capacitor banks to help maintain a good voltage profile at the supply point.

Ensure a proper earthing system

The customer’s

role in ensuring a stable network


EAST

Iganga Service Centre,Plot 109, Old Market [email protected]

Jinja Service Centre,Plot 14/16, Oboja [email protected]

Kamuli Service Centre,Plot 1-2 Katalo [email protected]

Mbale Service Centre,Plot 42, Cathedral [email protected]

Mukono Service Centre,Plot 98-102, Kampala [email protected]

Soroti Service Centre,Soroti [email protected]

Tororo Service Centre,1a & 1b Bazaar [email protected]

Kayunga Service Centre,Hospital [email protected]

Lugazi Service Centre,Ntenga [email protected]

Pallisa Service Centre,Outa road, YNM [email protected]

Sironko Service Centre,Plot 1, Buwalasi View Road,Sironko Town [email protected]

NORTH

Gulu Service Centre,Plot 28 Gulu [email protected]

Kitgum Service Centre,Janan Luwum [email protected]

Lira Service Centre,Plot 1 Maruzi [email protected]

Masindi Service Centre,Masindi Port [email protected]

CENTRAL

Bombo Service Centre,Plot 12, Kalangala Road, [email protected]

Kabalagala Service Centre,Tirupati Mall, Ggaba Road, [email protected]

Kampala Metro Service Centre,Plot 5, Pilkington [email protected]

Kasana Service Centre,Kaludo Complex, Kasana [email protected]

Kitintale Service Centre,Plot 243, Luzira - [email protected]

Kireka Service Centre,Lico Holdings Building, Plot [email protected]

Entebbe Service Centre,Plot 26, Kampala [email protected]

Magyigye Service Centre,Zirobwe Road, Magigye [email protected]

Najjanankumbi Service Centre,2nd Floor, Freedom City Mall,Namasuba, Entebbe [email protected]

Nakulabye Service Centre,Nakulabye Plaza, Kibuga, [email protected]

Nateete Service Centre,Gamba Plaza, Nalukolongo, [email protected]

Ntinda Service Centre,Plot 31, Ntinda [email protected]

Naalya Service Centre,Quality Shopping Mall, 1st [email protected]

Wandegeya Service Centre,Plot 1064 & 956, Bombo [email protected]

Wabigalo Service Centre,Nakasongola road, Wabigalo Trading [email protected]

Kiboga Service Centre,Kiboga Town, Plot 506, Wamala [email protected]

WEST

Bushenyi Service Centre,Ishaka, opposite Basajja Police [email protected]

Fort Portal Service Centre,Plot 7, Rukiidi (111) [email protected]

Hoima Service Centre,Plot 10, Main [email protected]

Kabale Service Centre,Plot 127, Kabale [email protected]

Kasese Service Centre,Plot 39 Block 425, Margarita [email protected]

Masaka Service Centre,Plot 30, Kampala-Masaka [email protected]

Mbarara Service Centre,Plot 19, High [email protected]

Mityana Service Centre,Plot 39, Mityana [email protected]

Rukungiri Service Centre,Republic Road [email protected]

Kisoro Service Centre,Mutanda [email protected]

Mubende Service CentreBus Park [email protected]

Ibanda Service Centre,High Street, Plot No. 343, [email protected]

Lyantonde Service Centre,Kyamera Road, Plot [email protected]

Ntungamo Service Centre,Old Kabale-Mbarara Road,Ntungamo Town, Plot [email protected]

Mpigi Service CentreBlock 92, Plot 457,Mpigi Town [email protected]

Service Centers


Say no to briberyNo sta� / contractor is allowed to

receive money directly on behalf of Umeme.

Call 0312 360777 if solicited


Contact us on the LPU hotline 0313360050 for all inquires

For escalations, contact:The Head of Customer Experience at [email protected]

Or The Managing Director at [email protected]

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