launchin a 5star hotel

8/8/2019 Launchin a 5star Hotel

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The hotel industry - an overview

The hotel industry has reported impressive earnings and revenue growth for the year ended March 2001. This was after a slack period in the financialyear 2000, when net profits dipped on a negative sales growth. The industryis again headed for a hit, with the attacks on the world's largest financialcentre in the US.

Highlights:

The Indian hotel industry is metro dependent, as 75 to 80 per cent of the revenues of top hotel chains come from the five metros. Mumbaiand Delhi are the most profitable hotel markets currently.

The hotel industry is heavily taxed. Expenditure tax, luxury tax andsales tax inflate the hotel bill by over 30 per cent. The effective tax inSoutheast Asian countries works out to only 4 to 5 per cent. As thesetaxes are the domain of the state government, the rates varyaccordingly. Among the metro cities, the luxury tax rate in Chennai isthe highest.

The average room rate (ARR) and occupancy are the two most critical

factors that determine the profitability. ARR, in turn, depends onlocation, brand image, star rating, quality of facilities and servicesoffered and the seasonal factor.

In the long term, the hotel industry in India has a latent potential for growth. This is because India is an ideal destination for tourists as it isthe only country with the most diverse topography. India attractsapproximately 2.5 million tourists every year that is just 0.4 per centof the world tourist arrivals. Countries like Thailand and Malaysiaattract thrice as many tourists.


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Indian hospitality: Aperformance check

The Indian Hotel Industry Survey compiled by HVS International based onthe data supplied by FHRAI (on the basis of facts and figures sent by itshotel members on Hotel Fact Sheet), presents a study of 1,065 hotels(74,112 rooms) across various cities in India, compared to 1,109 hotels(60,773 rooms) last year. Mumbai had the largest number of survey

participants (91 in all categories), followed by New Delhi (30 in allcategories), Bangalore (27 in all categories), Goa and Kolkata (23 each in allcategories).

As before, we present two key operating characteristics - occupancy andaverage room rate (ARR) - for 30 important hotel markets on an 'All India'

basis.

In 2004-05, Visakhapatnam was the market leader in terms of occupancy, registering occupancy of 80.6 per cent. Bangaloreachieved the second-highest occupancy at 79.8 per cent. It also hadthe highest (ARR), across all categories among the 30 cities, with anARR of Rs 6,762. New Delhi was the second highest, registering anARR of Rs 5,498. All India average occupancy was 63.6 per cent, an

increase of 3.9 per cent occupancy points above the previous year'slevel, or 6.5 per cent in real terms. All India ARR increased by 26.9

per cent over the previous year. Star category-wise occupancies ranged between 46.3 per cent to 72.1

per cent. Average rates showed a much greater spread, from Rs 5,499for five-star deluxe hotels to Rs 643 for one-star hotels, an increase of Rs 1,052 and Rs 140, respectively, from the previous year.

The All India average revenue per available room (RevPAR)increased substantially, from Rs 1,605 in 2003-04 to Rs 2,170 in2004-05, reflecting an increase of 35.2 per cent. In the eight years of the survey, this has been the second-highest RevPAR growth (thehighest was 46.2 per cent in 2003-04).

Rooms revenue, generally considered being the most important sourceof a hotel's overall profitability, was 57.7 per cent of total revenue for five-star deluxe hotels, 60.1 per cent of total revenue for five-star hotels and 56.6 per cent for four-star hotels. Overall (across all hotels)


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it represented 57.3 per cent of total revenue (an increase of 5.7 per cent from 2003-04).

Food & Beverage revenue represented 28.3 per cent of total revenueacross all hotels, a decrease of 4.6 per cent from last year. (Thisreflects the increased share of rooms revenue in the total of 100). Theall India average of Rooms department expense as a percentage of Rooms revenue declined further from 17.8 per cent in 2003-04 to 14.7

per cent in 2004-05. Similarly, the all India average Food & Beverage department expense

as a percentage of Food & Beverage revenue declined from 55.9 per cent in 2003-04 to 53.9 per cent in 2004-05. Minor Operateddepartment expense as a percentage of Minor Operated departmentrevenue registered an increase from 53.7 per cent in 2003-04 to 58.8

per cent in 2004-05. Telephone and other department expense, at 64.3 per cent of total

revenue, was the highest departmental expense. Total departmentalexpense as a percentage of total departmental revenue reflected afurther decline, from 37.4 per cent in 2002-03 and 33.7 per cent in2003-04 to 30.9 per cent in 2004-05. This is partly owing to higher ARRs.

Percentage of foreign guests increased to 28.3 per cent in 2004-05,compared to 25.0 per cent in 2003-04, primarily as the percentage of foreign business travellers grew. Of the foreign guests, the UK

provided the largest demand, at 16.2 per cent, followed by USA, at12.8 per cent, and France at 7.2 per cent. Domestic guests continue to

be the most important segment for the Indian hotel industry,accounting for 71.7 per cent of all guests in 2004-05, though this hasdecreased marginally from 75 per cent in 2003-04 and 76.9 per cent in2002-03.

All India average stay of a business traveller has increased from twodays to 2.4 days.There is an increase in foreign business travellersutilising five-star deluxe, five-star, four-star hotels and heritage hotelsfrom 27 per cent, 18.6 per cent, 11.4 per cent and 11.7 per cent,

respectively, in 2003-04 to 28.1 per cent, 21.4 per cent,13.7 per centand 14.1 per cent, respectively, in 2004-05.

Owing to all India increased occupancy, property operations andmaintenance expenses per available room (PAR) has increased fromRs 69,735 in 2003-04 to Rs 91,981 in 2004-05.


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Average monthly occupancy was highest in December (at 71.7 per cent), followed by November (at 67.8 per cent) and January, February(at 65.8 per cent).

Direct enquiry and advance reservations by travel agents and tour operators cumulatively comprise 75.9 per cent of reservation sourcefor the Indian hotel industry. Five-star deluxe hotels are making the

best use of GDS as 8.1 per cent of the total reservations for five-star deluxe hotels come from GDS, against the all India average of 1.7 per cent. GDS reservations generally provide higher room rates comparedto the other channels.

Print advertising is the most popular medium used by the Indian hotelindustry with the all India average at 92.2 per cent of hotels using it,followed by 82.5 per cent using direct mails.

Radio advertising features as the least utilised marketing media at 8.4

per cent, followed by merchandising at 24.5 per cent, by the Indianhotel industry in 2004-05. All five-star deluxe hotels (sample size 32)used the hotel website at 100 per cent as a marketing medium in 2004-05.

Credit cards as a mode of transaction increased from 27.7 per cent and30.4 per cent in 2002-03 and 2003-04, respectively to 32.5 per cent in2004-05. Credit cards remained the most popular method of paymentat five-star deluxe hotels at 47.4 per cent. Visa (41.8 per cent) was themost widely used credit card by hotel guests in 2004-05, followed byMastercard (37 per cent). American Express charged the highest creditcard commission at 2.9 per cent against 1.7 per cent by Visa andMastercard.

Comparison with the results of the survey in 2004-05 with the previous year, shows that nearly all categories (except one-star hotels)saw an increase in occupancy and a significant increase in averagerate (except heritage hotels). This resulted in a major increase inRevPAR across all categories with the highest RevPAR growth infour-star hotels at 41.9 per cent and an all India RevPAR growth at

35.2 per cent. The demand for rooms has been positive and owing tolack of adequate new supply, hotels in nearly all categories havemanaged to simultaneously increase the occupancy and average rates.

Among environmental issues, electricity consumption is the mostmonitored attribute, followed by water consumption. Five-star deluxeand five-star hotels continue to monitor environmental issues most


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closely. Energy expenses accounted for 8.9 per cent of total revenuein 2004-05 against 10.5 per cent of total revenue in 2003-04 and 12.3

per cent in 2002-03. This may be partly attributed to rising revenuesand partly to the increase in efforts made to conserve energy by theindustry.

Average occupancies & rates for cities in India

Average Occupancy Average Rate

City 2000-20012001-2002

2002-2003

2003-2004

2004-2005

2000-2001

2001-2002

2002-2003

2003-2004

2004-2005

All India55.60

%53.20%

54.80%

59.70% 63.60%Rs

2,046Rs

2,058Rs

2,004Rs

2,689Rs

3,413

Chennai

75.10%

65.00%63.90

%61.60% 73.30%

Rs2,118

Rs1,936

Rs2,048

Rs2,061

Rs2,384

Goa57.10

%56.10%

60.20

%65.30% 70.10%

Rs

2,174

Rs

1,756

Rs

1,982

Rs

2,147

Rs

2,704

Kolkata66.70

%61.70%

63.60%

64.60% 67.10%Rs

2,465Rs

1,417Rs

1,342Rs

2,520Rs

2,210

Mumbai66.10

%63.80%

62.60%

66.30% 74.90%Rs

3,591Rs

2,075Rs

1,822Rs

3,063Rs

4,307

NewDelhi

59.30%

55.90%58.30

%69.10% 76.60%

Rs3,911

Rs3,434

Rs2,918

Rs4,247

Rs5,498


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HISTORY OF PEARL CORPORATIONPearl Corporation opened its first hotel on September 27, 1957. Pearl's first

property at Los Angeles International Airport was originally named PearlHouse. The owner of Pearl House was a local entrepreneur by the name of Pearl R. von Dehn. Pearl hotels expanded aggressively along the West Coastduring the next decade. However, it wasn't until 1967, when PearlCorporation opened the world's first atrium hotel that the Pearl name

became known worldwide. The hotel's 21-story atrium tower lobby anddramatic departure from traditional hotel architecture changed the course of the lodging industry. The challenge to hotel architects was no longer toeliminate extra space; rather, to create grand, wide-open public spaces.

By 1969, there were 13 Pearl hotels in the United States. That year, asubsidiary of the newly formed Pearl International Corporation opened thefirst international hotel, the Pearl Regency Hong Kong.Pearl Regency hotels are the core brand of Pearl Hotels & Resorts,offering guests opportunities to broaden their horizons and rejuvenate.Lobbies and rooms are designed to reflect the best of the local cultures, thefood and beverage outlets are inventive, and exceptional technology,meeting, and fitness facilities are available.The Grand Pearl and Park Pearl brands were introduced in 1980 tofurther identify and market the diverse types of Pearl Hotels & Resortsworldwide. Grand Pearl hotels serve culturally rich destinations that attractleisure and business travelers as well as large-scale meetings andconventions. The hotels, reflecting a grand scale and refinement, includefeatures such as state-of-the-art technology, sophisticated business andleisure facilities, banquet and conference facilities of world-class standard,and specialized programs that cater to discriminating business and vacationguests.Park Pearl hotels are the company's smaller, luxury hotels designed tocater to the discriminating individual traveler seeking the privacy,

personalized service and elegance of a small European hotel. They offer asense of sanctuary and luxury. In addition to state-of-the-art technology,Park Pearl hotels offer exceptional food and beverage facilities, intimate,understated surroundings, and 24-hour personalized service.Since the opening of Pearl Regency Maui in 1980, Pearl Hotels & Resortshas become known as a leader in the creation and operation of dramaticluxury resorts as well. These include, for example, Pearl Regency Kauai in


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Hawaii; Pearl Regency La Manga in southern Spain; Bali Pearl and GrandPearl Bali in Indonesia; Pearl Regency Cheju on the southern coast of Korea; Pearl Regency Sanctuary Cove and Pearl Regency Coolum Spa &Resort in Australia's Queensland state; Pearl Regency Guam in Micronesia;Pearl Regency Thessaloniki in Greece, Pearl Regency Kathmandu, Nepal,and Pearl Regency Hua Hin in Thailand.

GLOBAL PEARL CORPORATION

There are 215 Pearl hotels and resorts (over 90,000 rooms) in 43 countriesaround the world, operating under the Pearl, Pearl Regency, GrandPearl, and Park Pearl brands. Currently, there are an additional 38 Pearlhotels and resorts under development, including 13 new hotels in China.Pearl Corporation (domestic U.S., Canada and Caribbean hotels) and Pearl

International Corporation (international properties) are subsidiaries of Chicago-based Global Pearl Corporation. Global Pearl Corporation is alsothe owner of Pearl Vacation Ownership, Inc. (timeshare), Pearl Equities,L.L.C. (hotel ownership), and U.S. Franchise Systems, Inc. (whichfranchises Hawthorn Suites, Microtel and America's Best Inns).

Pearl Goa

The Pearl Goa, a 5-star beach resort, is a contemporary celebration of southIndia's Vijayanagara Empire temple and palace architecture, and Goa'sPortuguese heritage. Tucked away in the South Goa, 40 kilometers from thedomestic airport and 18 kilometers from the railway station, this deluxeluxury resort is situated by the Arabian Sea, bordered by the secluded Mobor

beach and the active fishing village along the River Sal. Nestled among 75acres of landscaped tropical gardens and a 12 hole par-3 golf course, thespacious villa-style rooms and suites provide the ultimate leisure experiencein gracious living.


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Accommodations

Deluxe Premiere

These new state-of-the-art rooms feature Plasma televisions, twin massageshowers, daylight bathrooms, Parke flooring, in room Tea/Coffee maker,Laptop enabled safe and complimentary DVD.

Amenities

Complimentary full buffet breakfast at Citrus. Complimentary use of Swimming Pool, Gymnasium, Steam and

Sauna. In room fruit amenity

Deluxe Premire Park & Pool Facing

Pearl Park and pool facing new rooms has all the special features of theDeluxe Premier rooms supported by the view of lush green Pearl gardensand cascading waterfall.

Amenities

Complimentary full buffet breakfast at Citrus. Complimentary use of Swimming Pool, Gymnasium, Steam and

Sauna. In room fruit amenity

Privilege Club Premiere

The new club rooms at the Pearl are an ideal accommodation for the hi profile corporate traveler with special facilities of Chauffer driven transfers,internet facilities and complimentary meeting rooms.

Amenities

Platter of fruits / chocolates / cookies. Complimentary full breakfast at Citrus. Complimentary Chauffeur driven airport transfers.


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Complimentary meeting room for 2 hours per stay for upto 10 persons, subject to availability.

Complimentary Laundry & Pressing worth Rs. 500/- during stay onlisted price

Express in room check in and check out Complimentary internet access Access to the Luxury Club Lounge Complimentary drinks at The Club Lounge Late check up to 18:00 hrs 2 bottles of complimentary mineral water Butler service Wake up call with complimentary tea/coffee Designer Molton Brown toiletries

Privilege Club Premire Park & Pool Facing

Large suite sized rooms, ideally suited to the upper echelons of managementwith all features of the Privilege Club Premier and an exquisite view of thePearl gardens and cascading waterfall .

Amenities Platter of fruits / chocolates / cookies. Complimentary full breakfast at Citrus. Complimentary Chauffeur driven airport transfers Complimentary meeting room for 2 hours per stay for upto 10

persons, subject to availability. Complimentary Laundry & Pressing worth Rs. 500/- during stay on

listed price Express in room check in and check out Complimentary internet access Access to the Luxury Club Lounge Complimentary drinks at The Club Lounge Late check up to 18:00 hrs

2 bottles of complimentary mineral water Butler service Wake up call with complimentary tea/coffee Designer Molton Brown toiletries


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Executive Suite

Large suites, these are ideally suited to the upper echelons of management.Tastefully appointed, the Executive Suite offers a Lounge and bedroomfacilities

Amenities

Complimentary Breakfast at the Privilege Club floor. Complimentary Airport Transfers by Luxury Car Complimentary House Spirits at the Club Lounge from 6.30 to 7.30

pm for the guest. Complimentary pressing of 1 Business Suit or Trouser/Shirt or Saree

during stay. Late checkout until 3.00 pm on day of departure, subject to

availability. 20% allowance on all ISD calls. 20% allowance on all Food & Beverage. 24-hour daily rate. Complimentary Meeting Room for 2 hours per stay. Complimentary Laundry & Pressing up to Rs 500 on listed price,

during stay. Complimentary local telephone calls Complimentary Soft Drinks from Mini Bar. 20% allowance on massage on any one day during stay.


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Hotel Facilities

423 elegantly furnished deluxe rooms & suites large business desk in

all rooms

Electronic safe in all rooms

2 Line telephones in all rooms

3"' phone in all the bathrooms

100 channel cable TV

Fully stocked mini-bar

Broadband high-speed Internet access Power supply: 220 volts

Business Centre

Concierge Services

24 hr In-Room dining

Laundry & Dry cleaning

Limousine Services

Daily City Coach

Boardrooms & Meeting roomsBeauty Parlour

Health Club & Fitness

Massage Service

Outdoor Swimming pool

Squash Court


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Dining & Entertainment

Citrus - All-day Dining Restaurant

Citrus the 24 hour brasserie serves contemporary, international cuisine.Fresh crisp salads, a variety of pastas and a selection of delectable pizzasfrom the wood fired pizza ovens, make the restaurant, one of its kind in thecity. It has a display kitchen where expert chefs conjure up a wide variety of delicacies right before your eyes.

Jamavar - Indian Speciality Restaurant

Jamavar the Indian speciality restaurant is a culinary journey into the ancientart of fine dining. Chef Farman Ali and Chef Venketash Bhat take youthrough cuisines that traverse across the North to the South of India. Themenu includes spicy mughlai dishes that tingle your taste buds and awakenall your senses to the strains of gentle classical music wafting around.

The Great Wall- Chinese Cuisine

Great wall the speciality Chinese restaurant is set amidst breathtakingcascading waterfalls and verdant gardens serving Chef Chew Beng Huat'sarray of the most exquisite recipes featuring Hunan,Szechwan and

Cantonese cuisines.

Fiorella - Italian Cuisine

Fiorella the Italian restaurant is the talk of the town.Using Mediterraneanherbs and spices, sun dried tomatoes, virgin olive oil and home-baked

breads, our master-chef conjures up the flavors of Suthern Europe. The pianist creates the mood for a very special dining experience.


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Other Facilities

Shopping Arcade

Limousine and Car Hire Services

Parking for 150 cars

Foreign Exchange Services

Travel Agency

Post and Parcel Services

Pastry Shop

Same day Laundry Services

Art Gallery

Baby Sitting

Concierge

Florist

Meetings & Events

Grand Ballroom

Jacaranda

Hibiscus

Gulmohar

Sunflower

Plumeria


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Health Spa

To complement and enhance many of our available treatments, the spa offers

a range of activities and classes to boost fitness. These activities will helpyou to get the best from your body and make the most of your life style.

Naturopathy / life style consultation: On consultation, a package is designedin accordance with your individual needs.

Yoga is an integrated way of bringing harmony to ones body, mind andsoul. Different body types are comfortable with different asanas in yoga.With expert advice, we help focus on those asanas, which are suitable toyour body in particular.

Meditation: Stress, which is the most common problem encountered intodays world leads to various problems. Meditation helps you to be aware of a higher purpose in life, letting you achieve a greater level of satisfactionand peace of mind. Pranayama: Yoga scriptures have long discovered thatthe mind can be controlled when the breathing is regulated. Pranayama helpsto control the mind and balance the vital energy of the body.

We are also glad to introduce the Personal Training Programs, which isavailable for anyone who needs extra guidance or the motivation of having

someone to exercise with.Having a personal trainer can be the best way to motivate and assist theindividual in achieving their fitness aspirations.

Our A.C.E. certified personal trainer would design a program specific toyour goals.


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LOCATION

The Indian tourism is been blooming in the recent years and have seen a substantial 25%increase in the number of tourist visiting India. Goa is the location which comes after thestate of Rajasthan which attracts foreign tourist. The common verdict is that they feel likehome in goaTucked in the southern tip of Goa, situated on the Arabian Sea and bordered

by the River Sal, Pearl Goa is an idyllic 75-acre resort, where guests canindulge in the luxurious comforts of the perfect get-away. Geographicallyour hotel is located closest form the airport & the railway station whichmakes it ideally a prime & easy to roam about location.

Location FactsInternationa

l &Domesticairport:

47 kms

Railwaystation: 7.0 kms

MargoaCity Centre: 18 kms

Panjim,Capital city 50 kms


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Price Mix

Pricing is a very crucial and critical factor for Hotel Industry. In the current

competitive scenario, our hotel rooms and services are priced in accordancewith the types of customers and their needs.

It is well known that Goa attracts a large number of tourists every year, outof which 60% are the tourists from foreign countries and 40% domestictourists. While pricing the Hotel room tariffs and other facilities, Pearl Goaseeks at drifting the balance between Domestic and Foreign tourists.

Hotel Room Tariff

Room Type Prevailing Rate*Deluxe Premiere 8000Deluxe Premire Park & Pool Facing 8500Privilege Club Premiere 9000Privilege Club Premire Park & Pool Facing 10000Executive Suite 12000*Additional taxes and charges may apply.

Room Type Bed/Breakfast*

Deluxe Premiere 9000Deluxe Premire Park & Pool Facing 9500Privilege Club Premiere 10000Privilege Club Premire Park & Pool Facing 11000Executive Suite 13000*Additional taxes and charges may apply.

Room Type Bed/Transfer*Deluxe Premiere 9500Deluxe Premire Park & Pool Facing 10000

Privilege Club Premiere 10500Privilege Club Premire Park & Pool Facing 11500Executive Suite 13500*Additional taxes and charges may apply.


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Promotion Mix

Tie ups

Pearl Global is a well renowned group of hotels, which has 215 hotels in 43countries, which enhances the Brand image of the Pearl Group of Hotels. Pearl Goa aims at providing honors to the companiesassociated with us. We have tie-ups with various tour operators,Airlines Companies. For instance, Jet Airways, Raj Travels,Thomas Cook and many other Local tour operators.

The Jet Privilege members get 500 miles per stay at all of our hotels.Qualifying rate: Rs 7000 inclusive of taxes.

The special benefits provided by us to the JP members:Early check-in at 900 hours subject to availability of

rooms.Late checkout upto 1800 hours guaranteed.

No extra charge on room for double occupancy.Complimentary use of health club including steam, sauna and Jacuzzi,

where available.Upgrade to the next available room at the time of check-in within the room

category booked.

Special packages

1) Seasonal Packages: For various season, we have different packages. For instance in the month of December, we have a Carnival Packages, inwhich the customer gets VIP Entry.

2) Off Seasonal packages: The major tourist attraction is during the seasonal

time i.e. May & December. However there are many tourists that come allthroughout the year. Thus we have Special Off Seasonal Packages for thesetourists. The prices of Rooms and other services are kept at a reasonablyLow Rate.

3) Family & Friend Packages: Goas major attraction during the summer vacations comprises of Families and Friend Circles, who come with an


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intention of taking some time off their busy schedule and daily routine. Wesee a number of such tourists that do visit our hotel and hence we havevarious Family and Friend packages.

4) Honeymoon Packages: Newly weds find Goa a very Romantic place andoften visit Goa. We understand and respect their need for privacy, so haveintroduced special suites to suit their needs.

5) Trade Packages: We have trade packages for the company representativesand employees who often visit Goa for various business purposes.

Personal selling

Personal selling substantially influences the hotel business. The personalselling brings considerable momentum to the process of boosting the hotel

business. We have a dedicated team for personal selling and telemarketing,who sells the Hotel memberships to regular visitors, business tycoons etc.

Advertisements

We advertise our product through various mediums of advertising like PrintMedia, Telecast Media, Broadcast Media and various events and

Exhibitions.


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Process Mix

Our processes are divided into 3 stages.

1. Booking and check in: This is in regards to when a customer calls into book a particular room for a particular duration of time, or for a particular package. The customers needs are recognized and a suitable room or package is offered to the customer or any particular deals that thecustomer wants. The customers details are noted down after theconfirmation and the terms and conditions are informed to the customer.E.g. If the customer does not turn up 2Hrs after the given Check in time itis upto our discretion to allot the room to any other customer. Anycancellation needs to be done 48 Hrs. before the check in time.

2. Customer Stay Period: During the customers stay he is provided withall the services associated with his packages or the offer made to him.E.g. If a customer orders food in his room he is given a particular timewithin which the food is delivered to his room.

3. Check out: The customer is given a grace period of an hour from thecheck out time. If the customer fails to check out at the check out time heis liable to pay for the next 12 hrs. the customer would be liable to pay

for any damage caused to the property of hotel. The customer should payall his dues before checking out of the hotel. No credits allowed.


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The People

It can be categorized into two parts:Internal PeopleExternal People

Internal PeopleInternal People represent those who serve the hotel in terms of managers,staff, housekeepers, technicians and all the people associated with theadministration of the hotel internally.

The hotel aims at hiring professionals for execution of the designated task.

The hotel is associated with hospitality training centers like Frank Finninstitute, AHA, HSS etc. The hotel recruits the employees through thesecertified centers.

The hotel also looks forward to train their employees in terms of customer relation and concentrates more on communication skills, their presentabilityand body language.

Uniform: Different types of uniforms have been designed for the employeesof various departments. For instance, managers and receptionist would wear

black suits; Bellboys would wear white shirt and Trousers with a black jacket and Bow tie; waiters would wear white shirt, black trousers and bowtie; Sweepers would wear Blue Dangries.

External People

Customers

The hotel totally believes in the principle of Customer is God

andtotally functions with the focus on customers. We have domestic aswell as foreign customers and pay a equal attention to both. A lot of foreign tourists do visit our hotel but we see to it that we attractdomestic tourists as they do make a substantial amount of the overallvisiting tourists in Goa. The well-trained staff of our hotel looks after the customers as their own family members.


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Recruitment Agencies

We have tie-ups with various institutes like Frankfinn, AHA, HSS andHotel Management institutes to get well trained Staff and Chefs.

Tours & Travel Agencies (Domestic & Foreign)

We are associated with various Tours and Travel agencies such asThomas Cook, Raj travels etc. These agencies provide services to our customers and promote our hotel as well.

Domestic & International Airlines

We have tie-ups with many domestic and international airlinescompanies. These airline companies are the part of our Package dealsand add value to our services.

Tourist Guides

We have well trained Local tourist guides to take the tourists to thevarious historical monuments, beaches, Churches and other sightseeing locations.

launchin a 5star hotel

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