layout of hospital
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LAYOUT STRATEGY FOR MANIPAL HOSPITALS
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LAYOUT STRATEGY FOR
HOSPITAL(MANIPAL).
OPERATIONS MANAGEMENT
PROJECT
SUBMITTED BY
DEEP JYOTI MANDAL
ENROLLMENT NO-13BSP0207
YASH GUPTA
ENROLLMENT NO-13BSP1133
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LAYOUT STRATEGY FOR MANIPAL HOSPITALS
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CURRENT SCENERIOS: ...................................................................................................................... 5
THEORY: ........................................................................................................................................... 6
ANALYSIS: .................................................................................................................................... 7
SHORTCOMINGS: .................................................................................................................... 8
RECOMENDATION: ........................................................................................................... 9
COST BENIFIT ANALYSIS: ........................................................................................ 10
CONCLUSION: .......................................................................................................... 11
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Our topic for the project is LAYOUT STRATEGY OF A
HOSPITAL.
We have chosen the hospital layout because hospital provide a
services to a large number of population and that’s need a proper
layout to accommodate those people. It was a great learning
experience to us and as LAYOUT STRATEGY itself is a very
important topic in our syllabus it also helped us in understanding the
topic a great deal in a practical way.
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LAYOUT STRATEGY FOR MANIPAL HOSPITALS
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DESIGN OF LAYOUT (PRESENT):
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CURRENT SCENERIOS:The flagship hospital under Manipal Health Enterprises is Manipal Hospital
Bangalore (MHB), set up in 1991, accredited with NABH and AAHRPP
comprises of 55 clinical departments and 11 centres of excellence, and is a
landmark healthcare destination of South India. Situated in the heart of the city,at HAL Airport Road, the hospital provides 600 beds and a team of highly
experienced and efficient doctors, nurses, technicians, paramedics and othersupport staff. The hospital is equipped with state-of-the-art world class facilities
and infrastructure such as 64 Slice CT Scan, PET Scan, Robot Assisted Surgery
etc that have provided millions of national and international patients with
exemplary tertiary level healthcare. The hospital also provides path breaking
medical care in niche fields like liver, kidney and bone marrow transplants
besides 55 other specialties. Highly regarded as tertiary care specialty referral
center in India, Manipal Hospital Bangalore is amongst the top 10 multi-specialty hospitals in India and has been ranked as the best hospital in the city
of Bangalore for a record eight consecutive years to date.
Manipal Hospital Bangalore has been ranked the Best Super specialty Hospital
in Bangalore by THE WEEK HANSA Research consecutively for the past eightyears and has also been ranked among the Best hospitals in India for
Cardiology, by THE WEEK - HANSA research 2011.
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THEORY:The objective of layout strategy is to develop an effective and efficient layout
that will meet any organization’s competitive requirements.
Things that should consider in a layout design:
Higher utilization of space, Equipment, People.
Improved flow of information.
Flexibility.
Easy access.
We took Manipal’s layout as our objective and considered above criteria’s
whether those are followed or not.
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ANALYSIS:Manipal is a large hospital or health care organization.
It has following facilities:
600 hundred beds.
Over 720 consultants.
Over 1700 well trained staff.
Over 43 specialities.
ICU units.
Operation theatres with well equipped machines and staffs for their
maintenance.
Around 5000 staffs including doctors and surgeons.
Multi speciality service under one roof.
Emergency unit in the same building but different entrance.
Layout is well designed for physically enabled person to travel within
hospital.
Easy access to reception/help desk.
24*7 High Tech ambulance service.
24*7 Pharmacy.
24*7 Blood Bank.
Valet parking which can accommodate around 350 cars and 400 two
wheeler.
The whole building has 6 lift running parallel each of which being
operate by an operator. So, in case of any emergency every floor has a lift
ready at to go up or down.
Their lift everyone can reach operation theatres or ICUs and WARDS
which are situated in both side of staircase and lifts.
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SHORTCOMINGS: Manipal Hospital has quite a few superlatives to its credit. Being rated as
the best multi-specialty hospital in Bangalore by THE WEEK magazine-
for the seventh time in a row-is one. Finding its name in a list of medical
marvels-like conducting 10 different surgeries on one person in seven
hours, believed to be the first of its kind in India-is another.
Manipal has its competitors like NARAYANA
HRUDALAYA,NIMHANS, APOLLO and FORTIS which also provide
all services and has better facilities. Success of these health care centres
can be a big challenge for Manipal.
Over next three years, Manipal is targeting revenue of 2,000 crore from
current 700 crore. From their 5000 beds altogether they are soon planning
to increase it to over 8,000 beds. Manipals current EBIDTA margin is
18%, in the next three year they are targeting between 23 to 25 percent.
*MANIPAL HOSPITAL ENTERPRISE’s REVENUE GROWTH.
PREFERENCE:
http://www.manipalhospitals.com/images/stories/rajen_padukone_interview.pdf
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RECOMENDATION:
Manipal has a big campus, but it has an option to improve its parking
area. As the parking area is way inside the campus and most of that area
is unused. People don’t like parking their vehicles there and walk all the
way to the hospital and which become hectic for patients. Manipal could
have brought the parking size down and compact and use that area for
some other constructive use.
Their emergency ward is congested which cannot accommodate many
people at a time which they can surely optimize by using the space they
use for keeping books in a store which part nobody visits.
Their canteen space is also not utilized well.
They can give much more emphasis on their WAITIG LINE
MANAGEMENT.
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COST BENIFIT ANALYSIS:
Fed up with its error-prone manual processes, Manipal Hospitals turned
to a Health Information System, increasing its revenue by about 20
percent.
Manipal had a manual data entry system which affected their revenues
negatively and customer waiting time was also more. So, Nandkishor
Dhomne, CIO, Manipal Health Enterprises decided to automate the
hospital's tardy processes with a Web-based health information system
(HIS). He zeroed in on Intersystem's TrakCare. With its clinical and
administrative modules it keeps a track of all the departments of the
hospital including registration, patient care coordinators, doctors,
laboratory, pharmacy, and billing.
Thanks to HIS, Manipal Hospital has seen a sharp increase of 15-20
percent in its revenue. "Nearly half of this comes from our ability to
better utilize the doctor's time and cater to more patients and the
remainder comes from plugging various sources of revenue
leakages," says Dhomne.
By keeping track of its inventory online and ensuring that the Quantity on
Hand (quantity of goods immediately available) was above re-order
levels, the hospital was able to serve the patients better and improve
satisfaction levels.
REFERENCE: http://www.cio.in/case-study/manipal-hospital-tightens-
operations-his#sthash.BIs16q98.omIIIsgN.dpuf
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CONCLUSION:
Manipal hospital has a competitive advantage of medical education and
workforce and it is a large hospital with large medical services.
To meet the growing global demands of caring for theincreasing number of patients with chronic conditions, we need to develop a
new approach to training.
The five basic competencies that they a facing are:
Patience centred care
Partnering
Quality improvement
Information and communication technology
Public health perspective