lbs project report
TRANSCRIPT
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LOCATION-BASED INFORMATION FOR ENTERPRISE-WIDE IMPROVEMENTS
By
KALYANI SUNKI REDDY
CHADDA SHRAVANI
A Thesis
Submitted to the
Graduate Faculty
of
Virginia International Universityin Partial Fulfillment of
The Requirements for the Degree
of
MASTERS OF COMPUTER SCIENCE (MCS)
Committee:
___________________________________________ Director
___________________________________________
___________________________________________
___________________________________________ Department Chairperson
___________________________________________ Provost
Date:_6/21/2010 SUMMERI 2010
Virginia International University
Fairfax, VA.
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LOCATION-BASED INFORMATION FOR ENTERPRISE-WIDE IMPROVEMENTS
A thesis submitted in partial fulfillment of the requirements for the degree of Masters of
Science at Virginia International University
By
KALYANI SUNKI REDDY
CHADDA SHRAVANI
MCS, Virginia International University
Director: Dr. JOHN C. SEES
SUMMERI 2010
Virginia International University
Fairfax, VA
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ABSTRACT
LOCATION-BASED INFORMATION FOR ENTERPRISE-WIDE IMPROVEMENTS
by
KALYANI SUNKI REDDY
CHADDA SHRAVANI
Virginia International University, SUMMER1 2010
Thesis Director: DR. JOHN C.SEES
This thesis describes the vulnerabilities and benefits of using Location-based information in
business context and the improvement in the business performance. This thesis starts withidentifying the vulnerabilities and benefits of LBS at business context for security based
companies like Department of homeland security, civil, military, public safety, and that the unit
of analysis to determine the usage of LBS in the improvement of business process at enterprise-
wide level. This thesis discusses various applications related to navigational devices in the
security related companies. This thesis also discusses the usage of location based information to
market existing products, companies successfully marketing LBS products and services to
mobile customers, and the LBI in efficiently scheduling and managing resources to get the right
products and services to the customer.
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ABSTRACT
Location-based services (LBS) are the most popular services at present and in the future world.
LBS provide added value by enabling many services like resource tracking, navigation,
emergency services, public safety, weather, I-Phone applications, etc. Identifying and assessing
the benefits and vulnerabilities of LBS in a business context is often problematic.
This paper starts with identifying the vulnerabilities and benefits of LBS at business context for
security based companies like Department of homeland security, civil, military, public safety,and that the unit of analysis to determine the usage of LBS in the improvement of business
process at enterprise-wide level. An explanatory case study approach is used to identify the
vulnerabilities and benefits of LBS at the level of the business process. This paper discusses
various applications related to navigational devices in the security related companies.
This paper illustrates that benefits and vulnerabilities impact the business process improvement
at enterprise-wide level. This paper also discusses the usage of location based information to
market existing products, companies successfully marketing LBS products and services to mobile
customers, and the LBI in efficiently scheduling and managing resources to get the right
products and services to the customer.
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INTRODUCTION
Location based service is one of the most important technological innovation in todays world
as it contributes a lot in bringing changes in society. LBS is primarily based on users location
to provide other value added services by means of a wireless device functioning through
common cellular network or radio stations. On one hand it has a large implication on both
society and economy in terms of a good communication network as a tracking device but on
the other hand the information of users can be misused thereby raising the issues of security
both for the point of view of personal privacy and national security. Till now it has left a wide-
ranging impact on society and business as a whole.[1]. Tracking and monitoring individuals,
children and thieves and its uses in the law enforcement by police really has good implication
on the society. In case of business as a vehicle tracking device or asset tracking component,
LBS technology acts as a catalysts in the growth of industries especially telecommunication
and transportation. LBS is one of the most exciting development in the telecom industry and
with the innovation of other positioning services having excellent ability to locate the position
of the user have both pros and cons. As LBS is present and used all around the world with
interoperability it becomes necessary to deal with all privacy and security issues.
Sees Analytics, LLC, is a single employee analytical studies firm. Founded in 2008, this firm
investigates interesting problems on commission basis. One of the areas of interest for the firm
is incorporating location-based information to improve business processes. Sees Analytics
determined that an opportunity exists to investigate this research opportunity and hired our
team to investigate the vulnerabilities and benefits of using location-based information to
improve business processes (increase profits, reduce costs and efficiently use resources ).
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Specifically, the requirements of this effort are to research the benefits and risks to a company
considering using LBI. These benefits and risks should be viewed at the enterprise-wide level.
The results of this effort should be a detailed written report on the research efforts and
recommendations for future research.
Identifying and assessing the benefits of LBS in a business context is often problematic. This
paper starts with identifying the vulnerabilities and benefits of LBS at business context for
security based companies like Department of homeland security, civil, military, public safety,
and that the unit of analysis to determine the usage of LBS in the improvement of business
process at enterprise-wide level. An explanatory case study approach is used to identify the
vulnerabilities and benefits of LBS at the level of the business process. This paper discusses
various applications related to navigational devices in the security related companies. This
paper illustrates that benefits and vulnerabilities impact the business process improvement at
enterprise-wide level. This paper also discusses the usage of location based information to
market existing products, companies successfully marketing LBS products and services to
mobile customers, and the LBI in efficiently scheduling and managing resources to get the right
products and services to the customer.
OVERVIEW OF LOCATION-BASED INFORMATION
Our national infrastructure has become dependent on location based services in several ways,
many of which typically go unnoticed. Figure 1 shows many of the broad categories of LBI
usage.[1]. The obvious applications center on navigation, which includes aviation, automobile,
maritime, and rail control. LBI provides enhanced position and navigation accuracy that enables
efficiency and safety on a large scale, in addition to advanced services such as stolen vehicle
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recovery. First responders, such as search and rescue teams and paramedics, are among the most
visible users of LBI accuracy for critical public services.
FIGURE 1: VARIOUS LBI APPLICATIONS[2]
All the security based companies like Department of homeland security, civil, public safety, navy
and private sectors have played important roles in developing LBI technology and driving
innovation. [2].Originally, the U.S. government developed location based information device
GPS as a three-dimensional all-weather navigation system that consolidated earlier Navy and Air
Force navigation efforts. Since becoming fully operational, GPS has consistently been proven as
an effective force enhancer to the U.S. military and allies.[2]. GPS is now required on all U.S.
systems and is a recognized NATO standard. Because of this GPS reliance, the military has been
at the forefront of developing the technology to preserve GPS services in an area of operation
where enemy electronic interference is likely to be present. They have produced the solutions
that make military navigation systems so much more robust than their civilian counterparts.
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Unfortunately, overall the military is a minority user of GPS by a wide margin, with current
estimates at less than 1% of all known LBI applications, Figure 2.
FIGURE2: PI-CHART OF LBI APPLICATIONS
BUSINESS PROCESS IMPROVEMENT USING LBI
The business value of location-based information like other applications of information
technology is typically hard to evaluate in isolation. There is general consensus that the value
needs to be assessed in conjunction with the business process that is affected or enabled by the
technology .[7].The concept of business process has been used in a large number of contexts and
for far different purposes. An underlying assumption often adopted is that business processes can
be improved through the adoption and integration of new technology. Indeed, a number of
measurements and indicators connected to the performance of business processes have been
identified in former research efforts. For example, the EU Cebusnet project[7] distinguishes
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between generic performance indicators and dedicated ones. Dedicated indicators are closely
connected to specific business processes whereas generic can be generalized along a larger
number of processes. Some of the generic indicators identified in the project are customer
satisfaction , effectiveness , efficiency , lead-time and flexibility (Seibt et al. 1997).[7].
A research framework based on the elements described above was developed to guide the field
study and the data collection of this study, cf. Yin (1994, p. 28). This blueprint for our case
studies is depicted in Figure 1. The diagram expresses the notion that both business processes
and location based services together determine the vulnerabilities and benefits that are derivedfrom LBI. These benefits, in turn, may impact business process performance.
FIGURE3: Preliminary research framework to study the case
BENEFITS AND VULNERABILITIES OF USING LBI
As any technology has typically both positive and negative effects on individuals or society as
a whole but its positive values can be considered as it creates wider opportunities for the society
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and individual. However, its pros and cons can vary from person to person and company to
company according to their uses. So its upon the customer to decide whether to use LBS or not
by knowing both its advantages and disadvantages.
Benefits of Using LBI in Security based companies:
Many LBI applications benefit from GPS signals, using one or more of three basic componentsof the GPS[2]:
1. Absolute location,
2. Relative movement
3. Time transfer.
y N avigation: GPS allows soldiers to find objectives, even in the dark or in unfamiliar
territory, and to coordinate the movement of troops and supplies. Commanders use the
Commanders Digital Assistant and lower ranks use the Soldier Digital Assistant .
y Target tracking : Various military weapons systems use GPS to track potential ground and
air targets before they are flagged as hostile. These weapon systems pass GPS co-ordinates of targets to precision-guided munitions to allow them to engage the targets
accurately. Military aircraft, particularly in air-to-ground roles, use GPS to find targets
(for example, gun camera video from AH-1 Cobras in Iraq show GPS co-ordinates that
can be looked up in Google Earth).
y M issile and projectile guidance: GPS allows accurate targeting of various military
weapons including ICBMs, cruise missiles and precision-guided munitions. Artillery
projectiles with embedded GPS receivers able to withstand accelerations of 12 000 g or
about 118 km/s 2 have been developed for use in 155 mm howitzers.
y Search and Rescue : Downed pilots can be located faster if they know their position.
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y Reconnaissance and M ap Creation : The military use GPS extensively to aid mapping and
reconnaissance.
y Absolute Location : The ability to determine the receiver's absolute location allows GPS
receivers to perform as a surveying tool or as an aid to navigation. The capacity to
determine relative movement enables a receiver to calculate local velocity and
orientation, useful in vessels or observations of the Earth. An example is CDMA digital
cellular telephony: each base station has a GPS timing receiver to synchronize its
spreading codes with other base stations to facilitate inter-cell handoff and support hybrid
GPS/CDMA positioning of mobile telephones for emergency calls and other applications.[5].
y E arths E nvironment : GPS enables researchers to explore the Earth environment
including the atmosphere, ionosphere and gravity field. GPS survey equipment has
revolutionized tectonics by directly measuring the motion of faults in earthquakes.
y O ptical Sensors : The GPS satellites also carry a set of nuclear detonation detectors
consisting of an optical sensor (Y-sensor), an X-ray sensor, a dosimeter, and an
electromagnetic pulse (EMP) sensor (W-sensor) which form a major portion of the
United States Nuclear Detonation Detection System.
y The U.S. Government controls the export of some civilian receivers. All GPS receivers
capable of functioning above 18 km (60,000 ft) altitude and 515 m/s (1,000 knots) are
classified as munitions (weapons) for which U.S. State Department export licenses are
required. These limits are clearly chosen to prevent use of a receiver in a ballistic missile;
they would not prevent use in a cruise missile since their altitudes and speeds are similar
to those of ordinary aircraft.
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y G PS tours : GPS tours are another example of civilian use. The GPS is used to determine
which content to display; for instance, when approaching a point of interest, information
about it is displayed.
y E mergency Services: GPS functionality is supported by many mobile phones. The first
handsets with integrated GPS were launched in the late 1990s and became available to
consumers on networks such as those run by Nextel, Sprint and Verizon in 2002 in
response to U.S. FCC mandates for handset positioning in emergency calls. Capabilities
for access by third-party software developers to these features were provided more
slowly, with Nextel opening up those APIs upon launch to any developer, Sprintfollowing in 2006, and Verizon soon thereafter.
y V ehicle tracking systems and G PS Pet Tracking devices use the same network of
satellites to locate a vehicle or a pet. These devices are normally attached to the vehicle,
or the collar of the pet, at all times. A GPS system will then offer 24/7 tracking via
mobile or Internet updates. Such systems may use either a dedicated radio frequency or a
cell-phone network to transmit location information.[4].
In short, Location-based services added value by enabling services such as[6]:
y Resource tracking with dynamic distribution
Taxis, service people, rental equipment, doctors, fleet scheduling
y Resource tracking
Objects without privacy controls, using passive sensors or RF tags, such as packages
and train boxcars
y Finding someone or something
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Person by skill (doctor), business directory, navigation, weather, traffic, room
schedules, stolen phone, emergency 911
y Proximity-based notification (push or pull)
Targeted advertising, buddy list, common profile matching (dating), automatic airport
check-in
y Proximity-based actuation (push or pull)
Payment based upon proximity (EZ pass, toll watch)
Vulnerabilities of using LBI in security based companies :LBI vulnerabilities can be exploited in three ways: through
(1) Unintentional interference,
(2) Intentional interference, and
(3) Human factors problems.
U nintentional interference includes common radio frequency interference, ionospheric
interference, and other interference relating to spectrum congestion.
Intentional interference includes jamming and spoofing, or the broadcast of counterfeit signals.
Human factors problems include user equipment limitations and GPS space vehicle anomalies,
lack of user training, and general over-reliance on the technology.
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We know from recent conflicts and working closely with our allies that worldwide militaries
already possess the ability to broadcast GPS jamming signals from existing military equipment,
ranging from KWatt to MWatt output, which certainly exceeds the required picowatt of power.
However, a common by-product of broadcasting at such high power is a significant
electromagnetic signature that is easy to detect and locate, so these emitters are not considered a
probable operational threat, at least not for very long.
Of course, j amming by means of higher signal power is not the only way to potentially interfere
with GPS. The fact that civilian GPS currently operates on a single frequency with a well-known
signal structure affords the possibility of denying GPS accuracy through other potential
disruption mechanisms. One technique, known as spoofing , involves the broadcast of a
counterfeit GPS signal designed to provide false navigation information to the user. This
technique is technically feasible, as the civilian C/A-code is short, well-known, and already
widely available on a number of GPS signal generators.
Another technique, referred to as meaconing , involves capturing actual GPS transmissions and
rebroadcasting them after a short delay. This technique could act similar to a spoofer without
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having to generate a false code. This interference strategy received renewed interest when a
German company applied for a patent on the technique and consequently documented proposed
employment scenarios. The possible effects of spoofing or meaconing are analogous to the
effects of computer viruses, where a computer unknowingly processes malicious code and then
demonstrates effects long after the virus transmission source is discontinued. As such, a GPS
receiver could appear to be adversely affected long after a spoofer or meaconer has been actively
broadcasting. Unfortunately for the civil GPS user, there is currently no off-the-shelf device that
can protect a user from these possible effects.
Again, the military is leading the way when it comes to reducing vulnerabilities to their
applications. Many government test organizations, including the 746th Test Squadron, have
tested many of these technologies and have measured significant anti-jam protection, but so far
little of it has transitioned into commercial applications. Some of the reasons for this relate
directly to the GPS architecture that provides military users with an encrypted GPS signal
offering increased anti-jam protection, but other reasons are cost-related.
Many of the anti-jam solutions implemented by the military use specialized antenna electronics
and hardware to reduce the effects of jammers, but the size and cost of these systems generally
arent considered practical for most commercial applications. In the meantime, the U.S.
Government is pursuing alternative solutions that will yield further improvements to anti-jam
performance benefiting both military and civilian GPS users. Most significantly, the GPS Joint
Program Office is working to modify the GPS architecture such that civilian users would have
free access to three satellite signals. This will take some time to implement: the second signal
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wont be available before 2008, and the third is not expected before 2012. Also, the advent of
micro electromechanical systems (MEMS) affords the possibility of embedding small inertial
navigation sensors inside a GPS antenna to help improve a systems anti-jam performance.
MEMS technology is not adequate to support this yet, but the cost, size, and performance of
these devices continue to improve significantly. Government test organizations have been very
active in evaluating MEMS technology for this type of application.
We know from previous discussion GPS has inherent vulnerabilities and there are threats, both
intentional and unintentional, which can exploit these vulnerabilities. Considering the knownvulnerabilities with the potential threats yields a probability of loss or degradation to a GPS
signal to a particular application. Once this is known, one must weigh that probability against the
consequences of the loss or degradation. This will establish a risk assessment, which if
considered low may possibly be ignored. If it is considered high, then appropriate risk
management techniques will need to be employed to reduce the risk to an appropriate level.
Issues with LBI(Internal and external):
There are many internal and external issues in the usage of LBI applications to the firm. When
is the person permitted to monitor someone by using LBS? Should the concern persons consent
is necessary? What about individual right and personal autonomy? What kinds of evidences are
required to monitor a person? These are some of the questions that need to be answered before
using LBS as monitoring a person can have psychological effect on the person being monitored.
In case of monitoring criminals or suspects by police or security agencies the question of
individual freedom came, as enforcing someones freedom is not at all ethical when the person
is only suspected of committing the crime[8].
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Here in the following paragraph we will focus light on some of most vital issues considering the
risks and benefits at both the internal and external applications to the firm:
y Control (Legal) Commonly GPS and other LBS devices are used to control and offer
various types of services to the user. Personally it controls ones own direction of
moving in guiding the right way. In case of child tracking, parents have exclusive right
to look after their children, as it is not possible for the young ones to make their own
decision. So it is their legal right to monitor their children thereby reflecting a sense of
caring. In case of law enforcement, special laws provide legal rights to police or securitydepartments to keep an eye on criminals or suspects.
y Trust (Social) In social life trust is the most essential part in human relationship.
However, the use of LBS is being practiced in low trust conditions. Monitoring
someone with the help of tracking system really affects personal relationship but as far
as tracking criminals by cops or tracking children by parents are concerned, it is for the
welfare of the individual & society.
y Privacy (Ethical) As a human being, everyone has the right to privacy or being free
from intrusion or disturbances in ones personal life. But in case of LBS or any other
telecommunication technologies dealing with transformation of various kinds of
information, it becomes essential to provide adequate security to these kinds of data for
not being misused by any unauthorized person. Tracking and monitoring someone
without his/her consent is purely unethical so needs high level of security. But again as
in case of law and order where tracking devices are used to monitor criminals becomes
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essential for the sake of society as a whole. Here, social security is counted higher than
Individual safety and security.
y Security (Technological) Again for maintaining privacy, security system should be
strong. Every technology has both positive and negative impact on human life and LBS
also has shortcomings by locating accurate information data or even easily given access
to unauthorized person. On one hand LBS enhances both national and personal security
but create another problem for the privacy of individual by not providing a foolproof
security system to that highly sensitive information stored in its database. For obtaining
security, one needs to do a little compromise on his/her privacy but to what extent is aquestion.
y All four are mutually exclusive as control decreases trust, trust enhances privacy, which
needs security, and security again increases control.
y The Global Positioning System, while originally a military project is considered a dual-
use technology, meaning it has significant military and civilian applications.
DISCUSSION OF FINDINGS
The case focuses on a specific business process and the complementary LBI technology. In this
section, we will study what they have in common. This will be done along the lines of the
propositions that we have derived from the case studies. We considered an explanatory case
study approach to determine the business process impact by taking the following proposition and
the case studies.
P roposition 1
The usage of location-based technology impacts business process improvement.
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In the cases we studied, Location based information is applied for the purpose of coordination.
The vulnerabilities and benefits of LBI definitely impact the business process. The following
examples depict the reasons for the case study.
Case 1 :. Location-based information to market existing products
LBS technology acts as a catalysts in the growth of industries especially telecommunication and
transportation . Location Services are ideally suited for use in major, capital-intensive industries
such as healthcare, logistics, manufacturing industry, telecommunications, public safety, car
navigation, distribution and transport, or facilities management and retail. Why? Because its in
these industries, that the compound efficiencies really deliver bottom-line benefits. How can aLocation Service help deliver results for these organizations? Broadly speaking, Location
Services work as a business tool because they provide the capability to monitor and optimize
business processes by increasing the profits , i.e. they use Wireless LAN technology to improve
production and other business processes to the point where the optimized process delivers a
tangible competitive advantage.[3].
Some common business requirements that Location Services address are
* Maximizing the utilization of valuable shared mobile assets
* Streamlining inventory management and device or people tracking
* Telemetry to relay temperature, pressure, or humidity information about a critical devices
environment
* Voice over Wireless LAN (VoWLAN) and
* Emergency or 911 applications to identify the location of a distressed caller.
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Many computing and spatial information business analysts believe that LBS represent the ideal
means by which spatial information can be provided to a wide range of public users. For mobile
workers, all information needed to undertake the field work may be accessed from their mobile
devices. For everyday activities LBS provide quick response to requests for location-related
information. The capability of finding the nearest hotel or hospital location, and obtaining turn-
by-turn directions to that destination, delivered via cell phones, is welcomed by everyone. Some
even predict that LBS will, in the near future, be one of the most important sources of revenue
for the wireless communications industry. Reed (2001) states "telecommunication companies are
making huge investments, and they know LBS technology is a key application from which theycan generate revenue". VanderMeer (2001), Airbiquity Inc,. a developer of wireless data
communication solutions, "predicts that by 2005 the location-based service (LBS) market will
exceed $11 billion in revenue".[2].
On the other hand, there are skeptical voices among analysts about the real attraction of location-
based services.[8]. Reed (2001) states "LBS technology faces limited bandwidth, hard-to-use
interfaces, slow response, small screen size, high costs and limited applications as well as
multiple, and often conflicting, standards". In addition, the LBS market seems to be speculative
and "the real value and the future of mobile location-specific services lies in the developed
relationships with customers and improved efficiencies of many business processes" (Sonnen,
2001). The most important concern is whether consumers are really interested in LBS, and
whether they are willing to pay for them.
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In summary, the market for LBS is currently very speculative. There are some serious concerns,
such as whether consumers are prepared to pay for LBS and how much revenue can be generated
by LBS. However, the potential for LBS cannot be easily rejected. Reed (2001) states "providers
will quickly evolve their offerings, and the infrastructure will grow to meet the market
requirements.We also believe the LBS industry has potential to completely reshape the
geospatial industry". "Information about a potential customers location can be particularly
valuable" (Sonnen, 2001).
Case 2: C ompanies can successfully market the LBI products and services to customers :LBS extend the reach of such GIS based applications through commercial wireless networks, the
Internet and lost cost mobile terminals. We should not underestimate the value of GIS
technology in the LBS equation. Approximately two and a half years ago, just as LBS was
emerging, many were claiming that LBS was not at all like GIS due to the wireless mobile
customer focus. At that time, Jack Dangermond, President and CEO of ESRI, the global GIS
leader, expressed the view that LBS was merely one step further down the GIS evolutionary
path. He indicated that he had heard similar claims in the past when new other geospatial market
niches emerged, only to find out later that it was indeed an evolutionary step for GIS. Most in the
LBS industry now share in this conviction. It is through GIS after all that the full value of
location will be realized (anyone who really understands GIS knows this).
There are many LBI products in the market. Technology is very much advanced now a days and
new products are released every day. In this competitive world, the LBS and their products play
an important role in everyones life. It is also related to the costs of available substitutes for LBI
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technology in a business process. The companies according to the competition in the market,
reduce the costs of the product and make it more convenient for all the types of customers to
make use of the technology
Case 3: U sage of LBI to efficiently schedule and manage resources to get the right services to the
customer
Wi-Fi-based Active RFID tags are attached to the assets or personnel you want tracked. These
tags emit a wireless signal, either at a regular interval or when triggered by an exciter. The signal
is received by the Wireless LAN access points (APs), and sent to a location engine. The locationengine determines the tags location, and sends it to the visibility software. The visibility
software then uses the location data to display maps and reports, enable searches, create alerts,
manage assets, and enable a range of related functions.
The technology uses a range of solution approaches to efficiently manage and schedule the
right products and services to customers [3]:
* . Triangulation uses a high access point (AP) density approach enabling the system to pin-point
the exact location of the asset.
* . Presence uses just a few APs to cover the zone and lets staff know that the asset is in a
specific area, but not necessarily an exact location.
* .Choke-point uses devices called exciters, which are usually placed at entrances or exits of a
room, floor or building. As the asset passes through this gate, an alert is triggered in the
system.
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CONCLUSION AND RECOMMENDATIONS
In this paper we have been concerned with the value of Location-based information at the level
of the business process. We have examined the literature on the subject of location based
services, business process performance, Civil GPS Systems and Potential Vulnerabilities, etc.. A
number of generic findings were condensed from the empirical evidence available. Based on the
findings, we can conclude that a business process can benefit from Location-based information.
These findings have implications for practitioners who seek to identify opportunities for
location-based information in their business processes. We believe such an identification processneed not be haphazard and can in fact be structured: our findings suggest that a systematic
analysis vulnerabilities and benefits of LBI in a business process, and coordinating them can be
productive. A useful area of further research would be to develop a step-wise method to seek
LBI for existing business processes.
We realize that our analysis has been bottom-up, and that another selection of cases would likely
have produced a different set of findings. For example, we have not been able to explore a case
with handheld devices, car navigations, manufacturing, telecommunication industries, weather,
tracking, etc.. but clearly these business processes exist. We would encourage other researchers
to study other LBI business processes, and see how and why these applications contrast with our
findings.
The value of location-based information at the level of the business process is still a relatively
unexplored area. The cases that we have studied offer some insight into the relationships at issue,
but we also acknowledge that we are not yet in the theory testing stage. Nevertheless, our
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research has been a first step towards a better understanding of the relationships between
Location-based Information and business process performance.
REFERENCES
[1]. Security and Privacy Issues in Location Based Service (LBS) , Tutorial
www.roseindia.net/.../LBS/security-and-privacy-issues-lbs.shtml
[2]. Civil G PS Systems and Potential V ulnerabilities , Major David Hoey, 746th Test Squadron,
Paul Benshoof, 746th Test Squadron, 2005.
[3] . Location, Location, Location... U sing Wireless to Deliver Process Improvement and
Innovation, Dimension data, 2008.
[4]. Location-Based Services for Homeland Security, Harry Niedzwiadek,
http://lbs360.directionsmag.com/LBSArticles/Locationbased%20Services%20for%20Homeland
%20Security.pdf
[5]. G lobal Positioning System, From Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Global_Positioning_System#Military
[6]. Location-based services, Wherever you are, wherever you go, get the information you want
to know, Article IB M , M arch 2002. http://www.ibm.com/developerworks/ibm/library/i-lbs/
[7]. The V alue of M obility for Business performance: E vidence from Sweden and the
N etherlands. Hans van der Heijden, Pablo Valiente.
[8]. Location-Based Services: Technical and Business Issues , Diep Dao, Chris Rizos and Jinling
Wang
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