Model Answers Series 2 2012 (20078)

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LCCI International Qualifications

Text Production Level 2

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Text Production Level 2 Series 2 2012

How to use this booklet

Model Answers have been developed by EDI to offer additional information and guidance to Centres, teachers and candidates as they prepare for LCCI International Qualifications. The contents of this booklet are divided into 3 elements:

(1) Questions – reproduced from the printed examination paper (2) Model Answers – summary of the main points that the Chief Examiner expected to

see in the answers to each question in the examination paper, plus a fully worked example or sample answer (where applicable)

(3) Helpful Hints – where appropriate, additional guidance relating to individual

questions or to examination technique Teachers and candidates should find this booklet an invaluable teaching tool and an aid to success. EDI provides Model Answers to help candidates gain a general understanding of the standard required. The general standard of model answers is one that would achieve a Distinction grade. EDI accepts that candidates may offer other answers that could be equally valid.

© Education Development International plc 2012 All rights reserved; no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the Publisher. The book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover, other than that in which it is published, without the prior consent of the Publisher

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CANDIDATE INSTRUCTION SHEET Scenario You work for Nigel Perry, Manager of Siskin Parkway Group, a travel agency specialising in cruise holidays. Mr Perry likes his letters to be completed: Nigel Perry MANAGER Requirements Mr Perry has passed to you two in-tray documents which relate to at least two of the four tasks to be undertaken. Follow his instructions and present the documents in a businesslike and consistent format. Include all the necessary details and produce the four documents ready for signature where appropriate. Mr Perry has given you a note of the documents to be produced as shown below: Approximate number of words Task 1 Letter to Mr and Mrs Ian Ferris 247 Task 2 Itinerary 183 Task 3 Information sheet 130 Task 4 Memo to Adriana Symeou 215 You will need the following information to complete the documents: Robert Machin is Chairman of Siskin Parkway Group The company website is www.siskinparkway.com The telephone number for the Reservations Team is 0845 929 929 Adriana Symeou, Reservations Manager Angus Meredith, Finance Manager IMPORTANT INFORMATION FOR CANDIDATES THE IN-TRAY DOCUMENT(S) MAY BE DETACHED FOR EASE OF REFERENCE.

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IN-TRAY DOCUMENT 1

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IN-TRAY DOCUMENT 2

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Task 1

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MODEL ANSWER TO TASK 1

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DOCUMENT 1 Ringed word very frequently mis-spelled. 1 Many candidates failed to include ‘Ian’ here even though it was shown on the examination paper. Alternatively, the initial ‘I’ would have been equally acceptable. 2 A significant number of candidates failed to extend ‘No’ to ‘Number’ and often in just one place. Expansion of ‘opp’ to ‘opportunity’ was also difficult for many.

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Task 2

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MODEL ANSWER TO TASK 2

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DOCUMENT 2 Ringed words frequently mis-spelled 1 Very many candidates expanded ‘St’ to ‘Saint’. This was not expected but it was encouraging to see candidates spell ‘Saint’ correctly. Candidates and tutors might like to know that ‘St’ is a common abbreviation in the English language for ‘Saint’ and is not often expanded. 2 The major problem with this task was the failure on the part of candidates to display the times in the itinerary correctly as am or pm as instructed at the top of the task. To aid candidates, some of the times were already correctly displayed in the task (and in typescript) e.g. ‘7.00 am’ and ‘6.00 am’, but candidates produced some really strange formats for the times e.g. ‘7.00 hours am’. Some candidates converted the am/pm times back to the 24-hour clock. Fortunately, the majority of candidates incurred only one penalty because of so many repeat errors on these times.

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Task 3

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MODEL ANSWER TO TASK 3

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DOCUMENT 3 Ringed words frequently mis-spelled 1 Numerous candidates overlooked/ignored the instructions on this task. Very many candidates failed to use a large font for the main heading and many main headings were not emboldened either. 2 Numerous candidates overlooked the instruction on this task for at least ‘2.5 cm clear here and where marked * ’ Candidates must read the instructions. During the 10 minutes’ reading time, candidates need to highlight the instructions with either a highlighter pen or by putting a large circle round the instructions.

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Task 4

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MODEL ANSWER TO TASK 4

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DOCUMENT 4 Ringed words frequently mis-spelled 1 So many candidates had the wrong date for this cruise. They typed ’20 May’ and yet the

correct departure date was there in the heading.

2 These two bullet points look better displayed with a clear line-space between but were accepted without.

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