l&d needs to build ecosystems for the future of work
TRANSCRIPT
Thurs, 27th July 2017, 12-1 PM, Sydney
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L&D Needs to Build
Ecosystems for the Future of
Work
Knowledge
Sharing
Better Practices
Experienced
Panel
Ecosystem View Based on Combined Experience
2
Learning & Performance
Ecosystem Architects
• Strategy & Roadmaps
• Learning Optimisation
• Current State Review
• Business Case
Development
• Technology Selection
• Integration Design
• Knowledge Management
• xAPI/TinCan Architecture
David Hegarty Jeevan Joshi Robin Petterd
Experience in Learning
& Performance
25 years + 25 years + 20 years +
Recent Projects • Location based
Learning App
• Learning Strategy –
Bank
• Developed online
PD program for
English teachers
• LMS Selection using
Agile
• Future Capabilities
Design– Bank
• L&D & Tech
Strategy – Media
• Development of next
gen learning platform
• Government learning
programs reform
• Transforming
patents training
across A&NZ
Commercial Experience General Manager -
Cadre
Founder – LearningCafe
& CapabilityCafe
CEO – Sprout Labs
Thought
Leadership
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Why is the ecosystem
view needed for L&D to
deliver effective
solutions?
How will the
“ecosystem” view
impact the design and
implementation
approach and methods?
What L&D will need to
learn and unlearn to
take an “ecosystem”
approach?
What is Ecosystem ? Biological View
An ecosystem is a
community of living
organisms in conjunction
with the nonliving
components of their
environment (things like air,
water and mineral soil),
interacting as a system.
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https://www.studyblue.com/notes/note/n/exercise-19-the-pond-ecosystem/deck/6417769
Interdependence
Complexity
Balance
Flows
Self Adjusts
My M.Teach Experiment
8
Light
Algae -
Chlorella
Fungus -
Cephalosporin
Oxygen
Food Light
Food
Cephalosporin
3rd Generation
Antibiotic
Food
Antibiotic
Results – Take a Guess
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If I increased food Increased Decreased Increased
to a point and
then decreased
If I increased light
Antibiotic Produced
Increased Decreased Increased
to a point and
then decreased
If I increased Algae Increased Decreased Increased
to a point and
then decreased
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Source :http://joshbersin.com/2017/03/the-disruption-of-digital-learning-ten-things-we-have-learned/
Why an Ecosystem View in Required ?
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Recognise the
complexity and
interdependence of
work and Learning
Simple and isolated
view will not deliver
results that matter.
Recognise other
business ecosystems
internal & external .
how Leaning
interacts/fits into it.
Allow for optimisation
of moving parts within
constraints and allow
for nimbleness
Specially relevant to
Learning due to
increasing availability
of external content &
resources.
Specially relevant to
Learning due to
increasing availability
of external content &
resources.
Design solutions that
break the silos that
have been created
within L&D & HR
L&D/HR silos are
barriers to creating
solutions that address
the problem at hand.
Current Learning
Architecture is primarily
built on Mandatory
Learning
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Compliance
CPD
Technical
i.e. Learners don’t
really have a choice.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
Organisational Learning is shifting away from
mandatory Learning
http://www.simplypsychology.org/maslow.html
Compliance
Technical Training etc.
Behaviour
Productivity
Innovation
Culture
Competitive
Advantage
Mandatory
Easy to
Measure
Difficult to
Measure
Compliance
Technical Training
etc.
Innovation
Culture
Behaviour
ProductivityCurrent
L&D world
What
business
needs
What
business
gets
Ecosystem
view
Visualising the Learning Ecosystem
20 http://www.competencyworks.org/wp-content/uploads/2013/09/kw.png
Budget $
L&D Capability
Technology
Audience/ User Experience
Design
Solutions – Learning, Knowledge, Skills
Capability
Performance
Strategy
Business Outcomes $ +
Learning & Performance
EcosystemEnablers
Solution
Business
Visualising the Learning Ecosystem Stack
Budget $
L&D Capability
Technology
Audience User Experience
Design
Solutions, Skills Knowledge
Capability
Performance
Strategy
Business Outcomes $ +
Learning & Performance
EcosystemEnablers
Solution
Business
Visualising the Learning Ecosystem Stack
A
L
I
G
N
M
E
N
T
Why the Stack Model ?
• A visualisation of the business process of learning.
• We can 'slide out' layers and explore them in more
detail in other contexts.
• The alignment of the layers makes it easy to see how
things can go awry if one is pulled out of line.
• We can align it with layers of the larger learning
ecosystem.
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What can you learn from your personal ecosystem?
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• Our personal learning ecosystem is stunningly complex, personal, smart & effective.
• It’s driven by the best tech on the planet & staffed by the majority of the human race…
• We don’t compete with it – but we can interface with it and learn from it.
• It’s not just knowledge workers – study the daily learning of anyone and they search, share, create and support others via their personal ecosystem.
A Development Event from a Personal Learning
Ecosystem – Morning Run Using Apple Watch…
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Development Event:
Ecosystem Elements:
1. Set/manage goals
2. Measure performance
3. Biometrics
4. Gamification
5. Social
A Development Event from a Personal Learning
Ecosystem – Morning Run Using Apple Watch…
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Development Event: Ecosystem Elements:
1. Set/manage goals
2. Measure performance
3. Biometrics
4. Gamification
5. Social
Case Study – Dineto Consulting Services
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Business • There was strong growth in services to construction industry
which is expected to slow next year.
• It is predicted that demand from defence will be high but Dineto will need to build capability from scratch
Learning• CPD training needs to be provided for all engineers.
• Compliance training is required.
• LMS has online mandatory courses and classroom registration processes.
• There is company SharePoint available.
Solution – Ecosystem View
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Business Outcomes:
•New capacity for defence work
while maintaining legacy
•Lower training/support costs
•More flexible workforce
Solution – Ecosystem View
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Strategy:
•Retrain & replace
•Increase Contractors
•Identify & cull/replace low-value
elements of the Ecosystem
•Manage capital spend or
increased recurrent spend
Solution – Ecosystem View
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Performance:
•High margin, high billable hour
projects
•Deliver new profitable, defence-
focused products
•Achieve sales targets in new
area
•Higher levels of currency and
innovation
Solution – Ecosystem View
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Capability:
•Develop/buy competencies for
new roles
•Develop frameworks
•New hires aligned with offer and
culture
Solution – Ecosystem View
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Solutions:
•Maintain/update compliance/CPD
courses
•Curate/License//MOOC for
retraining
•License assessments for new skills
•Develop mentoring/coaching plans
for changing roles and new hire
Solution – Ecosystem View
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Audience UX:
•Establish learning portal on top of
LMS/Intranet etc.
•Integrated access for contractors
•License assessments for new skills
•Develop mentoring/coaching plans
for changing roles and new hires
L&D Cap– Ecosystem View
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Technology
•Move to low cost LMS
•Content licensing instead of create
new
•Integrated SSO for contractors
•Update & maintain Sharepoint
Intranet
•License low cost coaching platform
Solution – Ecosystem View
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L&D Capability
•PD on Learning portal
•PD on content curation
•Support on new qualifications &
validation etc
.
•Train the trainer on coaching
Solution – Ecosystem View
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Budget:
•Business case based on the stack-
particularly the business outcomes
•One off cost for portal development
•Reduced (but recurrent) costs on
licensed content
•Potential ongoing savings on LMS
•Consulting costs on implementation
•Consulting costs on technical
integrations
Capability Layer
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Cybersecurity
Capability
Current
Capability
Level 0 - 5
Target Level in
12 months
Plugging Gap (12 months)
Project Managers
(PM)
2 4 • Retrain Construction PM (40%)
• Hire Experienced PM (60%)
Architects 1 5 • Hire experienced Architects only.
• Use contractors for specific skills
• No need to train
• Use as mentors
Analysts 1 4 • Retrain Construction PM (40%)
• Hire Experienced PM (50%)
• Transfer from internal IT (10%)
Sales 1 5 • Hire experienced Sales Team (80%)
• Retrain from current sales (20%)
Impacts
Cybersecurity
professionals are paid
30% more than
constructions
They have different
work culture
Need flexibility
Need security clearance
Tech Layer of the Ecosystem - Current
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Engineering
Inst of
Australia
CPD
UNSW
Engineering
LMSClassroom
Courses
Sharepoint
Dineto
Tech Layer of the Ecosystem - Future
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Engineering
Inst of
Australia
CPD
UNSW
Engineering
Cybersecurity
Assoc of
Australia
Coursera/
EdX
Meetups
Hacker
Conventions
LMS
Sharepoint
Classroom
Courses
Yammer
Best
Practice
API
Hacking
Sims
YouTube
Blogs
Curated
Content
$$
$
$
$
Current Model of L&D Professional Development
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Business
Partnership
Project
Management
L&D TheoryA
naly
sis
Desig
n
Develo
pm
ent
Imple
menta
tion
Evalu
atio
n
Digital Acumen
Professional Development Framework
for the Next Gen L&D - Where do I start?
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Business Partnership
Project Management
L&D Theory
An
aly
sis
De
sig
n
De
ve
lopm
ent
Imp
lem
en
tatio
n
Eva
lua
tionD
igital A
cu
me
n
Co
nsu
ltin
g A
pp
roa
ch
Bu
sin
ess A
cu
me
n
Ag
ile &
De
sig
n T
hin
kin
g
Emerging
Tech
Start Up/
Entrepreneurship
Knowledge
Management
Workforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Capability Management
Existing Capability
Next Gen Capability
Scaffolding Awareness
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