ldt2867pu automation deployed: now what? four different or ... · four different perspectives of...

Steve Schofield, Sr. Systems Engineer, AmwayNabeel Chaudhri, Sr. Manager, Johnson & JohnsonCurt Johnson, Program Manager, VerizonMike McGowan, Sr. Manager, TIAAJoe DePasquale, Team Lead / Staff Technical Account Manager, VMware

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Automation Deployed: Now What? Four Different Perspectives of Day 2 Operations in an Automated Environment

VMworld 2017 Content: Not fo

r publication or distri

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• This presentation may contain product features that are currently under development.

• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

• Technical feasibility and market demand will affect final delivery.

• Pricing and packaging for any new technologies or features discussed or presented have not been determined.

Disclaimer

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Automation Deployed: Now What? Four Different Perspectives of Day 2 Operations in an Automated Environment

• Introductions

• Opening

• Panel Questions

– People & Process

– Skills Needed to Succeed

– Technical Challenges

– Business Outcomes

• Attendee Q&A




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IntroductionsMeet the Panel



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Panelist Mediator – Joe DePasquale

• Team Lead / Staff Technical Account Manager and a vExpert based in Buffalo, New York.

• Member of the CTO Ambassador Program at VMware.

• Joe has worked with several large Enterprise customers over his past 6 years at VMware.

• Previously Joe held an IT Leadership position at a large financial institution.

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Panelist - Michael McGowan

• Senior Manager of the Cloud Strategy and Engineering team at TIAA-CREF.

• A 20 Year IT Veteran, specializing in technology for Telecommunications and Financial Services, Michael has worked for AT&T, Saloman Brothers Smith Barney, Citibank, and TIAA-CREF.

• Most Recently, Michael and team have created the “Carnegie Compute Cloud”, a self-service enterprise hybrid cloud platform capable of deploying and managing catalog offerings ranging from basic virtual machines all the way up to and including a fully configured application stacks. These blueprints are completely endpoint agnostic and deployments can occur either on premises or in the public cloud.




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Panelist - Steve Schofield

• Married to Cindy, has three boys (Marcus, Zachary and Tayler). He lives in Michigan and works for Amway located in Ada, MI.

• Senior System Engineer on the Virtualization Engineering team supporting a large vSphere environment. He is also the Lead Engineer supporting the vRealize Suite used in Amway's private cloud efforts.

• Steve's prior experience includes working with many Microsoft products and working in the managed web hosting space, includes supporting large e-commerce websites.

• Steve maintains a blog at http://vsteve.me and was awarded vExpert 2017




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http://vsteve.me/

Panelist - Nabeel Chaudhri

• Senior Manager – Software Defined Datacenters at Johnson & Johnson

• Over 15 years of experience, specializing in On-Premises Cloud Infrastructure and responsible for strategic engineering and development of technology solutions in the areas of cloud computing, enterprise management, virtualization and operating systems.

• Expert at driving the adoption and enforcement of Scrum rules, removing impediments, fostering self-management and increasing team velocity




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Panelist - Curtis Johnson

• Certified Enterprise Architect with over 20 years of experience in large scale information technology environments across a broad mix of business verticals.

• He has held director level positions where he has developed technology programs and services for companies in Finance, Media & Publishing, Transportation, Retail, and Technology sectors.

• He is currently responsible for Verizon's IT and Data Center Services Programs at JetBlue Airways.




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People & Process



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People & Process

• As you initially planned for automation, what were your initial use cases? What process to change?

• What efficiencies did you plan to gain? What were the outcomes to these plans?

• What tasks were removed from administrators and what new tasks did they acquire?

• What was your approach to get ’Buy In’ from other groups / departments?

• What was the biggest challenge around people and process you encountered?

• What advice would you give to those considering an automation project from the people/process perspective?




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Skills Needed to Succeed



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Skills Needed to Succeed

• As IT operations and administration shift, what skills are needed to run this new automated environment?

• What training if any would you recommend for engineering, operations and management?




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Technical Challenges



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Technical Challenges

• As you prepared to implement your automated environment, what technical challenges did you have to address?

• Post deployment - What challenges are faced in this new automated environment? How are you looking to expand automation in your environment?




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Business and IT Outcomes



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Business and IT Outcomes

• Now that your automated environment has been up and running in production, what are some of the Business and IT outcomes that were met?

• Looking into the future, how do you see this environment growing? What are some of the next use cases you are looking to automate?

• As VMware and other companies make the shift to cloud based services, do you feel you are on the right path for success?




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Attendee Q&A



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Appendix



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Key Takeaways

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• It took executive sponsorship and buy-in for this to get off the ground (This is the MOST important in my

experience, when teams are resistant to changes, including managers, someone with executive level clout

can help work through issues)

• Expect people to resist change, especially when involving dev principals

• People thinking old school and not giving up control

• Find passionate people on each team and get them together

• Newest skills wanting to solve problems, you'll encounter all kinds of new tools. Be patience, keep at it and

don't be afraid to start small, baby steps

• Understand source control, take a class in basic dev principals, programming constructs using C#,

PowerShell, Python, Bash mainly

• Getting network team to commit resources, open to SDN

• We took our original most complex use case, eight week build time to 45 minutes.

• Don't be afraid to start small, MVP (minimal viable product), people try to engineer and solve all problems,

take care of low hanging fruit

• Doesn’t matter where it runs, on-prem, public cloud or both, whatever is best for business.

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ldt2867pu automation deployed: now what? four different or ... · four different perspectives of...

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