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Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

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Page 1: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generation

Lead Generate the Roof Off Open Houses

INSTRUCTOR

Page 2: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

2 © 2016 Keller Williams Realty, Inc.

Acknowledgments

This course is from a breakout session at KW Family Reunion 2016. Thank you to Chris Suarez

for presenting this topic.

Notices

While Keller Williams Realty International (KWRI) has taken due care in the preparation of all

course materials, we cannot guarantee their accuracy. KWRI makes no warranties either

expressed or implied with regard to the information and programs presented in the course or

in this manual.

This manual and any course it’s used as a part of may contain hypothetical exercises that are designed to help you understand how Keller Williams Realty calculates profit sharing

contributions and distributions under the MORE System, how Keller Williams Realty

determines agents’ compensation under the Keller Williams Compensation System, and how

other aspects of a Keller Williams Market Center’s financial results are determined and

evaluated. Any exercises are entirely hypothetical. They are not intended to enable you to

determine how much money you are likely to make as a Keller Williams Licensee or to predict

the amount or range of sales or profits your Market Center is likely to achieve. KWRI

therefore cautions you not to assume that the results of the exercises bear any relation to the

financial performance you can expect as a Keller Williams Licensee and not to consider or rely

on the results of the exercises in deciding whether to invest in a Keller Williams Market

Center. If any part of this notice is unclear, please contact KWRI’s legal department.

Materials based on the Recruit-Select-Train-Manage-Motivate™ (RSTMM™) system and the

Winning Through Selection™ course have been licensed to Keller Williams Realty International

by Corporate Consulting. KWRI has the exclusive right within the residential real estate

industry to market and present material from RSTMM™, Winning Through Selection™, and

any derivatives owned by or created in cooperation with Corporate Consulting.

Material excerpted from The Millionaire Real Estate Agent appears courtesy of The McGraw-Hill

Companies. The Millionaire Real Estate Agent is copyright ©2003–2004 Rellek Publishing Partners,

Ltd.

Copyright notice

All other materials are copyright © 2016 Keller Williams Realty, Inc.

No part of this publication and its associated materials may be reproduced or transmitted in

any form or by any means without the prior permission of Keller Williams Realty International.

Page 3: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

3 © 2016 Keller Williams Realty, Inc.

Instructor: Presentation Requirements

Lesson Outcome

In this course, you will learn how to turn open houses into lead-generating machines! Use the

Seven-Level Open House Model to find and convert leads before, during, and after your open

house.

Timing

This is a one-hour training course. When planning for the timing, allow for 30%-50% of the time

for activities. Activities will help the participants understand the purpose and value of the

training.

Suggested Activities for This Course:

Discussions to have participants apply knowledge from course

Before the Training Event Preparation

1. Confirm the training dates, location, and number of participants.

2. Ensure you have the following materials:

a. Instructor Guide

b. PowerPoint Presentation

c. Participant Handouts (one printed copy per participant)

d. Attendance Sign-in Sheets

3. Ensure you have all reference and resource materials:

a. The Millionaire Real Estate Agent (MREA)

4. Read and study the Instructor Guide. If using case studies or scenarios, review ahead of

time and select the most appropriate cases studies or scenario for your audience.

Familiarize yourself with the Participant Handout.

5. Read all reference materials. Take the time to mark or flag the pages referenced in the

instructor notes for easy retrieval during the training.

6. Review audio from Family Reunion 2016 on this particular topic to gain further

instructor insight on the content.

Page 4: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

4 © 2016 Keller Williams Realty, Inc.

7. Ensure the room is set up properly (i.e., tables and chairs are arranged to maximize

interaction, projectors do not block participants' lines of sight, flip charts are convenient

to you and visible to participants, etc.).

8. Test the equipment.

During the Training Event

1. Arrive early. Give yourself plenty of time to get organized.

2. Circulate the Attendance Sign-in Sheet and be sure all participants sign-in.

3. Start on time and stay on track. Keep exercises within their time limits. End discussions

when they cease to be productive. Lead participants away from digressions and

tangents and back to the lesson.

4. If there are activities in the training, mentor participants during the activities. Walk

among groups in class as they work on their activities, and answer questions and offer

guidance as appropriate. Ensure participants are on track as they work. Give

constructive feedback during the presentations and discussions.

5. Review Questions: Review the content of each lesson throughout the course to

reinforce the learning outcomes for that lesson and to connect to upcoming material.

As a general rule, review or discussion questions should be asked every 6–8 slides.

Avoid YES or NO questions; use open-ended questions to draw participants into the

material. Make sure all questions directly relate to and support the learning outcomes.

6. Cover the ground rules quickly with the class prior to starting the presentation.

a. Participate fully

b. Share responsibility for learning

c. Listen when others talk

d. Respect the opinions and attitudes of others

e. Turn off cell phones

7. Lesson Outcomes: At the beginning of each lesson, review that lesson's outcomes.

Make sure participants are fully aware of the topics to be addressed in the lesson. At

the end of each lesson, review the outcomes once again using review questions or an

activity/exercise to ensure the outcomes were met.

After the Training Event

Have participants complete a Course Evaluation.

Page 5: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

5 © 2016 Keller Williams Realty, Inc.

Slide 1

Page 6: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

6 © 2016 Keller Williams Realty, Inc.

Slide 2

• Self-Mastery – when you decide that you are going to take on mastering you. When you accept

this challenge, you can effectively lead yourself and direct your success.

• Mastery – starts with a decision to excel at something, a decision to put the time and effort into

achieving excellence and to reject mediocrity.

• Only when you have attained both self-mastery and mastery can you accomplish the goals you

set for yourself.

Page 7: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

7 © 2016 Keller Williams Realty, Inc.

Slide 3

Open houses are all about lead generation. Its not about the time you spend on open houses. Its about

the time you spend on open houses, OVER TIME, meaning over a long period of time. As you get more

experience, you’ll be able to lead generate at an open house with less and less of a time commitment.

Real estate is a database business. You always need to be building your database. Any seller you have

today is a future buyer or seller. Any buyer you have today is a future buyer or seller.

Open houses is a great way to turn people you haven’t met into people you have.

Page 8: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

8 © 2016 Keller Williams Realty, Inc.

Slide 4

Every lead generation model should be evaluated in terms of scalability. If you’re not generating tons of

leads and cashflow from your open houses, then you’re doing it wrong.

Page 9: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

9 © 2016 Keller Williams Realty, Inc.

Slide 5

Open houses are all about preparation.

Page 10: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

10 © 2016 Keller Williams Realty, Inc.

Slide 6

Be specific about where you do open houses

Pay attention to when people are out and about, when there is high traffic, etc. You want maximum

visibility. Don’t be stuck at an open house all day. Be there when it pays to be there.

Know exactly how many open houses are going on at a time and where. Expect about ¼ of your invites

to show up and then estimate based on traffic/history/neighborhood/etc how many visitors.

Page 11: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

11 © 2016 Keller Williams Realty, Inc.

Slide 7

Follow the process that’s already been laid out for you in The Millionaire Real Estate Agent (MREA).

Page 12: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

12 © 2016 Keller Williams Realty, Inc.

Slide 8

Prior to an open house, make sure you’re a scheduling the tasks that need to be done.

Page 13: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

13 © 2016 Keller Williams Realty, Inc.

Slide 9

Using a calendar system will help you get all the required tasks completed.

Page 14: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

14 © 2016 Keller Williams Realty, Inc.

Slide 10

Here is a great pre-open house script.

Page 15: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

15 © 2016 Keller Williams Realty, Inc.

Slide 11

Page 16: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

16 © 2016 Keller Williams Realty, Inc.

Slide 12

Don’t be caught unprepared, writing down people’s info on your hand. Use technology to quickly

capture leads.

Page 17: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

17 © 2016 Keller Williams Realty, Inc.

Slide 13

Don’t underestimate the value of curious neighbors.

Page 18: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

18 © 2016 Keller Williams Realty, Inc.

Slide 14

Be friendly and open. It pays to learn how to quickly and easily get people’s contact info. It never hurts

to ask!

Page 19: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

19 © 2016 Keller Williams Realty, Inc.

Slide 15

Page 20: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

20 © 2016 Keller Williams Realty, Inc.

Slide 16

The follow up is just as important as the preparation. Do this the same day if possible.

Page 21: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

21 © 2016 Keller Williams Realty, Inc.

Slide 17

Sunday is a great day to do follow up phone calls. Here is a great script to use.

Page 22: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

22 © 2016 Keller Williams Realty, Inc.

Slide 18

Consider taking your open house to the next level with unconventional means to grab people’s

attention.

Page 23: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

23 © 2016 Keller Williams Realty, Inc.

Slide 19

Use social media to do digital walk-throughs, but DON”T forget to get people’s contact info.

Page 24: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

24 © 2016 Keller Williams Realty, Inc.

Slide 20

Open houses are game time. This is where a real estate agent can really shine. You can fill your database

with strategic open houses. Think BIG and earn big.

Page 25: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

25 © 2016 Keller Williams Realty, Inc.

Slide 21

8 x 8 + 33 Touch = Magic!

Action Plan

List at least ONE action you will take as a result of what you’ve learned.

1. _________________________________________

2. _________________________________________

3. ___________________________________________________________

Now that we have discuss this topic, it is time to take action! Activity: Write down three action items you are going to do when you leave this training. Circle the ONE action that you are going to do first. Create your plan to accomplish this ONE action item.

Page 26: Lead Generate the Roof Off Open Houses - Amazon S3s3.amazonaws.com/kwu-userfiles/2016/02/08/56b8c0193ad6e.pdf · Lead Generation Lead Generate the Roof Off Open Houses INSTRUCTOR

Lead Generate the Roof Off Open Houses

26 © 2016 Keller Williams Realty, Inc.

Slide 22

8 x 8 + 33 Touch = Magic!

Thank you for

attending!

Please complete your

evaluation.

Thank you for attending. I hope you have learned how important this topic is for your business.