leaders and leadership: what do people see when they see you coming presented by anthony b. purcell...

LEADERS AND LEADERSHIP: LEADERS AND LEADERSHIP: WHAT DO PEOPLE SEE WHEN WHAT DO PEOPLE SEE WHEN

THEY SEE YOU COMINGTHEY SEE YOU COMING

Presented byPresented byAnthony B. PurcellAnthony B. Purcell

Assistant Vice President and Chief of PoliceAssistant Vice President and Chief of Police

University of Alabama at BirminghamUniversity of Alabama at BirminghamMay 17, 2013May 17, 2013

LEADERSHIPLEADERSHIP

How would you complete this How would you complete this sentence?sentence?

Leadership is…Leadership is…

LEADERSHIPLEADERSHIPThe achievement of organizationalThe achievement of organizational

and unit goals, objectives, andand unit goals, objectives, and

missions. It involves moving amissions. It involves moving a

group of employees in the propergroup of employees in the proper

direction to achieve these desireddirection to achieve these desired

outcomes. At times, this meansoutcomes. At times, this means

influencinginfluencing others to do what others to do what

they otherwise would not do.they otherwise would not do.

LEADERSHIPLEADERSHIPThis means that all of us are LeadingThis means that all of us are Leadingor Influencing in some areas while in or Influencing in some areas while in other areas we are being lead or other areas we are being lead or influenced.influenced.

Lead Yourself Exceptionally WellLead Yourself Exceptionally Well Lighten Your Leader’s LoadLighten Your Leader’s Load Be Willing To Do What Others Won’tBe Willing To Do What Others Won’t Do More Than Manage----Lead!Do More Than Manage----Lead!

[The 360 Degree Leader, Maxwell][The 360 Degree Leader, Maxwell]


We never know who or how much we We never know who or how much we influenceinfluence..

It is a mysterious thing we call It is a mysterious thing we call influenceinfluence..

Everyone of us continually exertsEveryone of us continually exerts

influence…influence…

either to heal, to bless,either to heal, to bless,

to leave a mark of beauty…to leave a mark of beauty…

or to wound, to hurt, to poison, or to stainor to wound, to hurt, to poison, or to stain

other lives.other lives.


The best investment in the future is a The best investment in the future is a proper influence today.proper influence today.

The issue is not whether you will The issue is not whether you will influence someone.influence someone.

““What needs to be settled is what What needs to be settled is what kind of an kind of an influenceinfluence you will be.” you will be.”

LEADERS and LEADERSHIPLEADERS and LEADERSHIP

Know the difference between managingKnow the difference between managingand leading:and leading: Process of assuring that the program Process of assuring that the program

and objectives of the organization are and objectives of the organization are implemented.implemented.Remember: Leaders cast vision and Remember: Leaders cast vision and motivate people!motivate people!

Important to remember, people don’t Important to remember, people don’t want to be managed, want to be managed, they want to be they want to be led!led!

Managing versus LeadingManaging versus Leading Knowing how to do a job is the Knowing how to do a job is the

accomplishment of labor.accomplishment of labor. Showing others is the Showing others is the

accomplishment of a teacher.accomplishment of a teacher. Making sure the work is done by Making sure the work is done by

others is the accomplishment of a others is the accomplishment of a manager.manager.

InspiringInspiring others to do better work is others to do better work is the accomplishment of a leader.the accomplishment of a leader.

UAB Police DepartmentUAB Police DepartmentVision and Mission StatementsVision and Mission Statements

Vision StatementVision Statement

““This Department will be the vanguard This Department will be the vanguard of safety for our University of safety for our University community by: community by: doing anything for doing anything for anybody at anytime!”anybody at anytime!”

UAB Police DepartmentUAB Police DepartmentVision and Mission Statements Vision and Mission Statements

Mission StatementMission Statement

““To provide high quality accessible To provide high quality accessible service to the University community service to the University community that helps foster safety and security that helps foster safety and security on campus by being responsive to on campus by being responsive to the changing needs of our the changing needs of our customers.”customers.”

Measurement of SuccessMeasurement of Success

““The test of police efficiency is the The test of police efficiency is the absenceabsence of crime and disorder, not of crime and disorder, not the visible evidence of police action the visible evidence of police action in dealing with it.” (Sir Robert Peel, in dealing with it.” (Sir Robert Peel, 1899)1899)

As leaders, the As leaders, the truetrue measure of our measure of our success is engrained in the above success is engrained in the above statement.statement.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Organizations evaluate leaders by seven Organizations evaluate leaders by seven

criteria:criteria: Business literacy – do you know the territoryBusiness literacy – do you know the territory People skills – capacity to connect and engagePeople skills – capacity to connect and engage Conceptual skills – understanding paradoxes Conceptual skills – understanding paradoxes

and complexitiesand complexities Track record – Job historyTrack record – Job history Taste – capacity to judge others in relation to Taste – capacity to judge others in relation to

the other six characteristicsthe other six characteristics


Organizations evaluate leaders by seven Organizations evaluate leaders by seven criteria (continued):criteria (continued):

Judgment – Handling strategic implications Judgment – Handling strategic implications and consequences of any decision and what and consequences of any decision and what you take into account in making any decision, you take into account in making any decision, especially the tough ones.especially the tough ones.

Character – Is this a person I can trust?Character – Is this a person I can trust?

(Success Strategies, Dr. Warren Bennis)(Success Strategies, Dr. Warren Bennis)

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Four Very Important Thoughts!!Four Very Important Thoughts!! ““Think like your boss’s boss”Think like your boss’s boss” ““Effective leadership is the Effective leadership is the onlyonly

competitive advantage that will endure. competitive advantage that will endure. That’s because leadership has two sides: That’s because leadership has two sides: (a) what a person is – character, and (b) (a) what a person is – character, and (b) what a person does – competencewhat a person does – competence

““Did you Did you carecare enough to ask the question” enough to ask the question” ““What do people think when they What do people think when they seesee you you

coming”? [Note: It is the other person’s coming”? [Note: It is the other person’s perspective that counts!]perspective that counts!]

LEADERS and ACCOUNTABILITYLEADERS and ACCOUNTABILITY Defined AsDefined As:: Responsible – ability to answer for one’s acts Responsible – ability to answer for one’s acts

or decisionsor decisions Answerable – subject to taking blame or Answerable – subject to taking blame or

responsibility; capable of being refutedresponsibility; capable of being refuted Explicable – capable of being explainedExplicable – capable of being explained Ownership – acknowledgeOwnership – acknowledge Transparent – readily understood, clearTransparent – readily understood, clear

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Your Your microphonemicrophone is always on! is always on! We do not have the same starting points, nor do we We do not have the same starting points, nor do we

run/learn at the same pace!run/learn at the same pace! We do not speak the same language, even if we all We do not speak the same language, even if we all

speak English!speak English! What is What is insignificantinsignificant to you can be extremely to you can be extremely

significant to someone else!significant to someone else! If someone else can make the decisions---let him/her!If someone else can make the decisions---let him/her! If you don’t have to make a decision---don’t!If you don’t have to make a decision---don’t!

[Stephen M. Gower][Stephen M. Gower]

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Leadership is about Leadership is about “risk-takers”!“risk-takers”! Always remember that Always remember that “Serving the “Serving the

Public First” Public First” is our most important is our most important goal.goal.

Leadership is about coaching – select Leadership is about coaching – select the right players, let them play, and the right players, let them play, and know when to take them off the field.know when to take them off the field.

Success comes from failures: “Success comes from failures: “Both Both come from risk-taking.”come from risk-taking.”

LEADERS AND LEADERSHIPLEADERS AND LEADERSHIP Coping with Change and Adversity (Problem-Solving Coping with Change and Adversity (Problem-Solving

Skills)Skills) Wake up with an attitude of gratitude – Yesterday is Wake up with an attitude of gratitude – Yesterday is

history; tomorrow is a mystery; today is a gift; that’s history; tomorrow is a mystery; today is a gift; that’s why it is called the ‘present’. (Eleanor Roosevelt)why it is called the ‘present’. (Eleanor Roosevelt)

Don’t take everything personally – When a crisis Don’t take everything personally – When a crisis emerges, start moving in the direction of solving it. emerges, start moving in the direction of solving it. (Dr. Roberta R. Greene)(Dr. Roberta R. Greene)[Caution: Beware of anger---if you are an anger [Caution: Beware of anger---if you are an anger person, you are person, you are not in controlnot in control of your life.] of your life.]

Challenge yourself everyday – Challenge yourself to Challenge yourself everyday – Challenge yourself to be resilient---a resilient person takes responsibility be resilient---a resilient person takes responsibility and says, “How I respond to this is what counts”!and says, “How I respond to this is what counts”!


Reinvent Yourself DailyReinvent Yourself Daily: (Problem-: (Problem-Solving Skills)Solving Skills)Develop a moral compass by which to Develop a moral compass by which to

liveliveTake responsibility for your actionsTake responsibility for your actionsRecognize the value of friendship and Recognize the value of friendship and

how to be a good friendhow to be a good friendBe honestBe honestDeal with guiltDeal with guiltKnow the importance of optimismKnow the importance of optimismUnderstand the value of faithUnderstand the value of faith

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Reduce your expectations of othersReduce your expectations of others: (Problem-: (Problem-

Solving Skills)Solving Skills) Reduce your expectations of others while Reduce your expectations of others while

increasing your own expectationsincreasing your own expectations Think positive; not negativeThink positive; not negative Write your goals and create a plan to achieve Write your goals and create a plan to achieve

themthem Be animated; move towards your goalsBe animated; move towards your goals Persistence is essential; never stop learningPersistence is essential; never stop learning Stay focused; avoid being distracted by other Stay focused; avoid being distracted by other

people and their plans for youpeople and their plans for you Create paths; don’t always follow the trails made Create paths; don’t always follow the trails made

by others; be a risk takerby others; be a risk taker Motivate yourself and those around you; you Motivate yourself and those around you; you

don’t need rank to lead!don’t need rank to lead!

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Continue to make good choices Continue to make good choices (Problem-Solving (Problem-Solving

Skills)Skills) Choose to be well! Holistic wellness includes, but Choose to be well! Holistic wellness includes, but

is not limited to:is not limited to:• SpiritualSpiritual• FamilialFamilial• PersonalPersonal• OccupationalOccupational• FinancialFinancial• NutritionalNutritional• PhysicalPhysical• EmotionalEmotional

Note: Remember, the Note: Remember, the reasonreason people are working people are working is to achieve their personal goals.is to achieve their personal goals.


Start accepting reality Start accepting reality (Problem-Solving Skills)(Problem-Solving Skills) Challenge – understand the changing nature of Challenge – understand the changing nature of

your work and develop excellent work habitsyour work and develop excellent work habits Choice – we become a product of the choices we Choice – we become a product of the choices we

make in lifemake in life Change – encourage others to welcome and Change – encourage others to welcome and

accept change and mentor those around youaccept change and mentor those around you Courage – be a person with vision and celebrate Courage – be a person with vision and celebrate

the success of othersthe success of others Control – speak honorably about your Control – speak honorably about your

organization and fellow workersorganization and fellow workers Commitment – commit yourself to excellence in Commitment – commit yourself to excellence in

all that you doall that you do

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Accept change and adapt quickly Accept change and adapt quickly (Problem-(Problem-

Solving Skills)Solving Skills) Coping with change:Coping with change:• don’t take it personallydon’t take it personally• go with the flowgo with the flow• don’t go it alonedon’t go it alone• don’t focus on the negativedon’t focus on the negative• break it up in smaller segmentsbreak it up in smaller segments• learn from itlearn from it• balance your life---to control the change YOU can balance your life---to control the change YOU can

controlcontrol• know it will end! (this too shall pass)know it will end! (this too shall pass)[Note: Leaders must occasionally consider [Note: Leaders must occasionally consider changing changing

what they dowhat they do, rather than merely , rather than merely changing the changing the way they do what they have always done!way they do what they have always done!

[Dr. James T. Reese][Dr. James T. Reese]


Be Be HUMBLEHUMBLE H-Honesty (admit mistakes and tell the truth)H-Honesty (admit mistakes and tell the truth) U-Universe (ability to see that there’s something U-Universe (ability to see that there’s something

greater than yourself)greater than yourself) M-Modesty (support others/lift them up)M-Modesty (support others/lift them up) B-Belief (strong convictions and a vision to move an B-Belief (strong convictions and a vision to move an

organization forward)organization forward) L-Listening (critical to success)L-Listening (critical to success) E-Empathy (understanding and anticipating how E-Empathy (understanding and anticipating how

other people will feel) other people will feel)[Success Strategies, Diane Amundson][Success Strategies, Diane Amundson]

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Ethical behavior and personal integrity are essential Ethical behavior and personal integrity are essential

components of success in any profession, especially components of success in any profession, especially law enforcement.law enforcement.

It is virtually impossible to excel in a leadership role It is virtually impossible to excel in a leadership role without understanding that the main ingredients of without understanding that the main ingredients of successful leadership are successful leadership are visions and decisionsvisions and decisions..

Decisions must necessarily follow visions or nothing Decisions must necessarily follow visions or nothing is gained.is gained.

[Dr. James T. Reese][Dr. James T. Reese]

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Focusing on the “where” of your life is more Focusing on the “where” of your life is more

important than anything elseimportant than anything else Most people do not take the time to find out Most people do not take the time to find out whowho they they

are, therefore they run through life in a constant state are, therefore they run through life in a constant state of internal confusion and they don’t even know of internal confusion and they don’t even know whywhy they are confused.they are confused.

You need to define who you are, and more You need to define who you are, and more importantly you need to define importantly you need to define wherewhere you want to be. you want to be.

When you define yourself, your life, and “the where,” When you define yourself, your life, and “the where,” you gain tremendous power over daily obstacles.you gain tremendous power over daily obstacles.

(Success Strategies, Roger G. Williams)(Success Strategies, Roger G. Williams)

LEADERS and LEADERSHIPLEADERS and LEADERSHIP The F.I.V.E.-O Model (Principle Values)The F.I.V.E.-O Model (Principle Values) F- Faith: Believe in yourself and something larger F- Faith: Believe in yourself and something larger

than you.than you. I – Identification: If I cannot identify with you I may I – Identification: If I cannot identify with you I may

not emulate your behavior.not emulate your behavior. V – Value: Either intrinsic or financial value, you V – Value: Either intrinsic or financial value, you

make decisions based upon what you value.make decisions based upon what you value. E – Exposure: To know something existsE – Exposure: To know something exists O – Opportunity: To have a positive chance to try, O – Opportunity: To have a positive chance to try,

believing that you continue to act in ways that result believing that you continue to act in ways that result in success.in success.

(Success Strategies, Eric L. Evans)(Success Strategies, Eric L. Evans)

LEADERS and LEADERSHIPLEADERS and LEADERSHIP The mind must hold something—replace negative The mind must hold something—replace negative

thoughts with gratitude!thoughts with gratitude! Take responsibilityTake responsibility Turn to your alliesTurn to your allies Do not believe everything you thinkDo not believe everything you think Create an arsenal of resources (facts are powerful)Create an arsenal of resources (facts are powerful) Celebrate incrementally:Celebrate incrementally: What do I do!What do I do! What do I drop!What do I drop! What do I delegate!What do I delegate!

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Let’s Go CloggingLet’s Go Clogging!! CCare for yourselfare for yourself LLaugh at yourselfaugh at yourself OObligate yourself to volunteeringbligate yourself to volunteering GGo into the gain foresto into the gain forest GGather around yourself positive peopleather around yourself positive people IInoculate yourself against excessive expectationsnoculate yourself against excessive expectations NNavigate yourself through wasteland thinkingavigate yourself through wasteland thinking GGo for it!o for it!

[Stephen M. Gower][Stephen M. Gower]

LEADERS and LEADERSHIP: A Risk LEADERS and LEADERSHIP: A Risk Management PerspectiveManagement Perspective

Rule 1: You must have a rising standard of quality Rule 1: You must have a rising standard of quality over time, and well beyond what is required over time, and well beyond what is required by any minimum standard. by any minimum standard.

Rule 2: People running systems should be highly Rule 2: People running systems should be highly capable. capable.

Rule 3: Leaders have to face Rule 3: Leaders have to face bad newsbad news when it when it comes, and take problems to a level high comes, and take problems to a level high

enough to fix those problems. enough to fix those problems. Rule 4: You must have a healthy respect for the Rule 4: You must have a healthy respect for the

dangers and risks of your particular job. dangers and risks of your particular job.

LEADERS and LEADERSHIP: A Risk LEADERS and LEADERSHIP: A Risk Management PerspectiveManagement Perspective

Rule 5: Training must be constant and rigorous, and Rule 5: Training must be constant and rigorous, and it must focus on the HR/LF (high-risk, low- it must focus on the HR/LF (high-risk, low- frequency) events faced in every job frequency) events faced in every job

description in your operations description in your operations.. Rule 6: All the functions of repair, quality Rule 6: All the functions of repair, quality

control and technical support must fit control and technical support must fit together. together.

Rule 7: The organization and members thereof must Rule 7: The organization and members thereof must have the ability and willingness to learn have the ability and willingness to learn

from from mistakes of the past. Analysis of past data mistakes of the past. Analysis of past data is is the foundation for most risk management. the foundation for most risk management.

[Admiral Hyman Rickover][Admiral Hyman Rickover]


What do I love to practice? Skill is gained through What do I love to practice? Skill is gained through practice. Studies have shown that masters are simply practice. Studies have shown that masters are simply people who’ve practiced a skill intensely for 10,000 people who’ve practiced a skill intensely for 10,000 hours or more. That requires loving – not liking, hours or more. That requires loving – not liking, loving – what you do. If you really want to excel, go loving – what you do. If you really want to excel, go where you’re passionate enough to practice.where you’re passionate enough to practice.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Where could I work less and achieve more? To Where could I work less and achieve more? To

maximize time spent practicing your passions, maximize time spent practicing your passions, minimize everything else. These days you can find minimize everything else. These days you can find machines or human helpers to assist with almost machines or human helpers to assist with almost anything. Get creative with available resources to find anything. Get creative with available resources to find more time in your life and life in your time.more time in your life and life in your time.

How can I keep myself absolutely safe? Ask this How can I keep myself absolutely safe? Ask this question just to remind yourself of the answer: You question just to remind yourself of the answer: You can’t. Life is inherently uncertain. The way to cope can’t. Life is inherently uncertain. The way to cope with that reality is not to control and avoid your way with that reality is not to control and avoid your way into a rigid little demi-life, but to develop courage. into a rigid little demi-life, but to develop courage. Doing what you long to do, despite fear, will Doing what you long to do, despite fear, will accomplish this.accomplish this.


So, say I have everything that I want…then what? We So, say I have everything that I want…then what? We can get so obsessed with acquiring fabulous lives that can get so obsessed with acquiring fabulous lives that we forget to live. When we ask ourselves this we forget to live. When we ask ourselves this question, we almost always discover that our “perfect question, we almost always discover that our “perfect life” past-times are already available. Sharing joy life” past-times are already available. Sharing joy with loved ones, spending time in nature, finding with loved ones, spending time in nature, finding inner peace—you can do all these things right now. inner peace—you can do all these things right now. Begin! Begin!

LEADERS and LEADERSHIPLEADERS and LEADERSHIP First – Must believe in yourself (one person First – Must believe in yourself (one person

can make a change)can make a change) How do you handle adversity (popularity How do you handle adversity (popularity

vs. respect) – don’t confuse the twovs. respect) – don’t confuse the two Look for something positive in adversity, Look for something positive in adversity,

and and “watch what you say”!“watch what you say”! Stay the course. If it is meant to be---it will Stay the course. If it is meant to be---it will

happen.happen. Long-range goals keep you from being Long-range goals keep you from being

frustrated by short term failures.frustrated by short term failures. Don’t have a NEGATIVE attitude and Don’t have a NEGATIVE attitude and

always be willing to help others!always be willing to help others!


Invest in Relational ChemistryInvest in Relational Chemistry Be prepared every time you take your leader’s Be prepared every time you take your leader’s

time…the leader’s time is limitedtime…the leader’s time is limited Know when to push and when to back offKnow when to push and when to back off Become a “go-to” playerBecome a “go-to” player Be better tomorrow than you are todayBe better tomorrow than you are today

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Circle of Success:Circle of Success: Caring – Take an interest in peopleCaring – Take an interest in people Learning – Get to know peopleLearning – Get to know people Appreciating – Respect peopleAppreciating – Respect people Contributing – Add value to peopleContributing – Add value to people Verbalizing – Affirm peopleVerbalizing – Affirm people Leading – Influence peopleLeading – Influence people Succeeding – Win with peopleSucceeding – Win with people

(The 360 Degree Leader, John C. Maxwell)(The 360 Degree Leader, John C. Maxwell)

Leaders and LeadershipLeaders and Leadership

Accountability Systems: Weaknesses in LeadershipAccountability Systems: Weaknesses in Leadership

AssessmentAssessment

Who knows when a leader is failing to effectively Who knows when a leader is failing to effectively lead his/her subordinates? The unwillingness to lead his/her subordinates? The unwillingness to confrontconfront a problem employee is the #1 complaint of a a problem employee is the #1 complaint of a leader by the subordinatesleader by the subordinates

Failing to confront marginal/inconsistent leadershipFailing to confront marginal/inconsistent leadership Failing to confront evil/destructive leadershipFailing to confront evil/destructive leadership

The Art of TranslationThe Art of TranslationEncodingEncoding Decoding Decoding

Senders----------Messages---------ReceiversSenders----------Messages---------Receivers1.1. The Key Translation Skill is not Encoding or The Key Translation Skill is not Encoding or

Decoding, but Decoding, but re-codingre-coding MESSAGES! MESSAGES!2.2. The Tool of Translation: Paraphrasing!The Tool of Translation: Paraphrasing!

““Let me Let me makemake sure I sure I understandunderstand you, what I HEAR you, what I HEAR youyou saying is… saying is…

33.. Axiom of Communication Excellence: “The Axiom of Communication Excellence: “The firstfirst thing you want to say can be the thing you want to say can be the worstworst thing you thing you say!say![Communication Excellence, Dr. Brian Polansky][Communication Excellence, Dr. Brian Polansky]

Two Steps to Increasing Your Emotional IntelligenceTwo Steps to Increasing Your Emotional Intelligence

STEP ONE – Developing High Self AwarenessSTEP ONE – Developing High Self Awareness Examine the Examine the naturenature of Your Appraisals. of Your Appraisals. Use “Use “II – – THINKTHINK” Statements.” Statements. Regularly Engage in Conversations with Regularly Engage in Conversations with YourselfYourself..

BIG Tip of the Day – REGOGNIZE: “It is BIG Tip of the Day – REGOGNIZE: “It is youryour appraisal, NOT someone’s appraisal, NOT someone’s behaviorbehavior or some event or some event that causes your that causes your reactionreaction..

Three Parts to Your Emotional System:Three Parts to Your Emotional System:a) Your Cognitive Processes---Mentallya) Your Cognitive Processes---Mentallyb) Your Physical Reactions---Physicalb) Your Physical Reactions---Physicalc) Your c) Your BehaviorsBehaviors---Ethical---EthicalNOT “Why Me” but “How Can I”NOT “Why Me” but “How Can I”


Habit #1: Be ProactiveHabit #1: Be Proactive Habit #2: Begin With The End In MindHabit #2: Begin With The End In Mind Habit #3: Put First Things FirstHabit #3: Put First Things First Habit #4: Think “Win-Win”Habit #4: Think “Win-Win” Habit #5: Seek First To Understand, Then Habit #5: Seek First To Understand, Then

To Be Understood To Be Understood Habit #6: SynergizeHabit #6: Synergize Habit #7: Sharpen The SawHabit #7: Sharpen The Saw

[The Seven Habits of Highly Effective [The Seven Habits of Highly Effective People, S. Covey]People, S. Covey]

LEADERS and LEADERSHIPLEADERS and LEADERSHIP A good leader can’t get too far ahead A good leader can’t get too far ahead

of his followers…and you have to be of his followers…and you have to be a bit of a psychologist to effectively a bit of a psychologist to effectively close the gap between what you close the gap between what you know and what others need to know.know and what others need to know.

Common sense is: Common sense is: “the simple “the simple knack of seeing something the knack of seeing something the way it really is and doing way it really is and doing something the way it should be something the way it should be done.” done.” [Mark Twain][Mark Twain]

LEADERS and LEADERSHIPLEADERS and LEADERSHIPDuring these moments leaders can take During these moments leaders can take the time to understand faulty thinking and the time to understand faulty thinking and actions and suggest some common sense actions and suggest some common sense approaches that have gotten them better approaches that have gotten them better results, such as asking better questions, results, such as asking better questions, uncovering some crucial details, uncovering some crucial details, questioning assumptions, and seeing how questioning assumptions, and seeing how things may be interrelated below the things may be interrelated below the surface. Mentoring common sense during surface. Mentoring common sense during these receptive moments is a powerful these receptive moments is a powerful positive influence.positive influence.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 1: Tactic 1: Reprogram Your BrainReprogram Your Brain

Before leaders can be their best, they Before leaders can be their best, they have to get rid of their worst. The have to get rid of their worst. The problem: erroneous thinking---has to be problem: erroneous thinking---has to be deleted and replaced by the solution---deleted and replaced by the solution---critical thinking.critical thinking.

Tactic 2: Tactic 2: Stockpile Common SenseStockpile Common SenseThis means the leader must increase his This means the leader must increase his own store of common sense by taking own store of common sense by taking reasonable risks to make nonfatal reasonable risks to make nonfatal mistakes, learning to explore and vary mistakes, learning to explore and vary innovative approaches to problem solving, innovative approaches to problem solving, studying how things work from studying how things work from

LEADERS and LEADERSHIPLEADERS and LEADERSHIPTactic 2: Tactic 2: Stockpile Common SenseStockpile Common Sense (cont.) (cont.)

inside-out, identifying ordinary inside-out, identifying ordinary creativity in new and unusual ways, creativity in new and unusual ways, going below the surface to uncover going below the surface to uncover inter-relationships, and asking smart inter-relationships, and asking smart questions to get the most useful questions to get the most useful information.information.Always write down a good common Always write down a good common sense technique when you see it sense technique when you see it being applied successfully.being applied successfully.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 3: Tactic 3: Work the Three Crucibles of Work the Three Crucibles of

SuccessSuccess Thinking quotientThinking quotient – Successful intelligence – Successful intelligence

in blending logic, creativity, and practical in blending logic, creativity, and practical sense to get results, with the resolve to be sense to get results, with the resolve to be a perpetual learner.a perpetual learner.

Determination quotientDetermination quotient – Includes – Includes determination, commitment, intrinsic determination, commitment, intrinsic motivation, goal setting, and intense power motivation, goal setting, and intense power of focus to maintain drive in the right of focus to maintain drive in the right direction.direction.

Social quotientSocial quotient – Involves the essential – Involves the essential social skills of likeability and good social skills of likeability and good communication to be an effective communication to be an effective interpersonal magnate.interpersonal magnate.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 4: Tactic 4: Express Positive EmotionalityExpress Positive Emotionality

Combating the imbalance of negative Combating the imbalance of negative emotionality in the workplace.emotionality in the workplace.Tactic 5: Tactic 5: Savor InterruptionsSavor InterruptionsInterruptions are usually made by people Interruptions are usually made by people who are experiencing a problem and may who are experiencing a problem and may not have the level of common sense not have the level of common sense needed to solve the problem. Sometimes needed to solve the problem. Sometimes they just need a little clarification or they just need a little clarification or airtime.airtime. “These are extreme teachable “These are extreme teachable moments where people are at their moments where people are at their listening peak.”listening peak.”

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 6: Tactic 6: Model BalanceModel Balance

Treating people equally and fairly. Treating people equally and fairly. When you are balanced, your views When you are balanced, your views are very appealing to others. That is are very appealing to others. That is because they are grounded in because they are grounded in common sense, which everyone common sense, which everyone desires. Remember: “the best desires. Remember: “the best leadership is practiced not so much leadership is practiced not so much in words as in in words as in attitude and in attitude and in action.”action.”

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 7: Tactic 7: Practice Good TimingPractice Good Timing

““In anything timing is everything” [The Art In anything timing is everything” [The Art of War].of War].

Tactic 8: Tactic 8: Ask Good Questions Ask Good Questions (Most Valuable Verbal Skill)(Most Valuable Verbal Skill)

When all is said and done, it is the When all is said and done, it is the questions that prompt productive change, questions that prompt productive change, not the answers. The most useful not the answers. The most useful information comes from good questions information comes from good questions and smart leaders learn the art of asking and smart leaders learn the art of asking great questions.great questions.

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Tactic 9: Tactic 9: Be ReasonableBe Reasonable

““Reason and Judgment are the paramount Reason and Judgment are the paramount qualities of a good leader.” Common sense qualities of a good leader.” Common sense actions are often those we associate with actions are often those we associate with what what we expect from any reasonable we expect from any reasonable person under similar circumstances.person under similar circumstances.

Tactic 10:Tactic 10: Practice Reverence Practice Reverence““The first responsibility of a leader is to The first responsibility of a leader is to define reality. The last is to say thank you. define reality. The last is to say thank you. In between, the leader is a servant.” In between, the leader is a servant.” Showing such respect is practicing the Showing such respect is practicing the epitome of common sense and it is epitome of common sense and it is guaranteed to draw long-term, loyal guaranteed to draw long-term, loyal followersfollowers


and be returned tenfold. There is nothing and be returned tenfold. There is nothing more admirable than a humble, quiet more admirable than a humble, quiet achiever who respects the lesser but achiever who respects the lesser but important achievement of others.important achievement of others.

Tactic 11: Tactic 11: Always Follow Up!Always Follow Up!

There are never any results without There are never any results without following something through to its following something through to its conclusion. Follow-up and follow-through conclusion. Follow-up and follow-through must be priorities that always stay in must be priorities that always stay in focus. “If you don’t enforce accountability, focus. “If you don’t enforce accountability, it never gets done.”it never gets done.”


Tactic 12: Tactic 12: Allow Time to LaughAllow Time to Laugh

““Laughter is healing for the soul”!Laughter is healing for the soul”! Remember, “The highest form of Remember, “The highest form of

leadership is to give yourself to leadership is to give yourself to others. You become a servant to others. You become a servant to others. We must learn to accept others. We must learn to accept that.” that.”

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Know your job description thoroughlyKnow your job description thoroughly Be a team playerBe a team player Accept responsibility (be accountable all the time)Accept responsibility (be accountable all the time) Do your job with consistent excellence (passion)Do your job with consistent excellence (passion) Do more than expectedDo more than expected Offer creative ideas for change and improvementOffer creative ideas for change and improvement Be a good listenerBe a good listener Possess a genuine love for peoplePossess a genuine love for people Make those who work with you more successfulMake those who work with you more successful Prepare relentlessly (Get a first hand view)Prepare relentlessly (Get a first hand view) The best indicators not only measure performance, but The best indicators not only measure performance, but

instead enhance performanceinstead enhance performance Always error on the Side of Over Communicating (research Always error on the Side of Over Communicating (research

reveals that an individual must hear something reveals that an individual must hear something sevenseven times, before s/he learns it)times, before s/he learns it)

LEADERS and LEADERSHIPLEADERS and LEADERSHIP See through other people’s eyesSee through other people’s eyes Love people more than proceduresLove people more than procedures Do “win-win” or don’t do itDo “win-win” or don’t do it Include others in your journeyInclude others in your journey ““Deal wisely with difficult people”Deal wisely with difficult people” Initiate and accept responsibility for Initiate and accept responsibility for

growthgrowth Develop and follow a statement of purposeDevelop and follow a statement of purpose Develop a system of accountability for Develop a system of accountability for

results, beginning with yourselfresults, beginning with yourself Know and do the things that give a high Know and do the things that give a high

returnreturn

LEADERS and LEADERSHIPLEADERS and LEADERSHIP Communicate the strategy and vision of Communicate the strategy and vision of

the organizationthe organization Make the difficult decisions that will make Make the difficult decisions that will make

a differencea difference Become a change-agent and understand Become a change-agent and understand

timingtiming Realize that people are your most valuable Realize that people are your most valuable

assetasset Place a priority on developing peoplePlace a priority on developing people Be a model for others to followBe a model for others to follow ““Your greatest joy comes from watching Your greatest joy comes from watching

others grow and develop.”others grow and develop.”

LEADERSHIP:APPLYING THE PRINCIPLESLEADERSHIP:APPLYING THE PRINCIPLES On a Personal Level – What You Can Do To On a Personal Level – What You Can Do To

Become a Better LeaderBecome a Better Leader Understand that you must literally Understand that you must literally battle battle

and discipline yourselfand discipline yourself to become a better to become a better leader. The most powerful tool at your leader. The most powerful tool at your disposal – modeling.disposal – modeling.

Taking the Path of Most Resistance – Taking the Path of Most Resistance – developing conscious competence through developing conscious competence through self-mastery and discipline. “You cannot self-mastery and discipline. “You cannot change human nature, but you can change change human nature, but you can change human action.” [Lincoln]human action.” [Lincoln]

LEADERSHIP:APPLYING THE PRINCIPLESLEADERSHIP:APPLYING THE PRINCIPLES Seeking Corrective Vision – seeking Seeking Corrective Vision – seeking

feedback and accountability from others.feedback and accountability from others. Taking Thoughts Captive – developing Taking Thoughts Captive – developing

structure to follow through on good structure to follow through on good thoughts.thoughts.

Invade the culture by understanding and Invade the culture by understanding and utilizing the principle of “utilizing the principle of “emotional bank emotional bank accounts.”accounts.”

Invasion Strategies – Management by Invasion Strategies – Management by Walking Around (MBWA)Walking Around (MBWA)

Encouragement StrategiesEncouragement Strategies Confrontation StrategiesConfrontation Strategies

LEADERSHIP:APPLYING THE PRINCIPLESLEADERSHIP:APPLYING THE PRINCIPLES On an Agency Level – Creating a System On an Agency Level – Creating a System

That Reinforces LeadershipThat Reinforces Leadership Rethinking Rethinking Training Training Paradigms: in-service Paradigms: in-service

training and/or skills based trainingtraining and/or skills based training Rethinking Rethinking AccountabilityAccountability Paradigms: Paradigms:

encourage/reinforce good leadership, encourage/reinforce good leadership, confront marginal managers, confront marginal managers, confront/discipline/remove evil managers confront/discipline/remove evil managers (to NOT confront is to confirm), don’t (to NOT confront is to confirm), don’t select supervisors and managers who do select supervisors and managers who do not have the raw material – that are self-not have the raw material – that are self-centered, evil, etc.centered, evil, etc.

LEADERSHIP: APPLYING THE PRINCIPLESLEADERSHIP: APPLYING THE PRINCIPLES Rethinking Rethinking Communications Communications Paradigms:Paradigms:

Leaders must aggressively and Leaders must aggressively and continuously maintain an environment of continuously maintain an environment of open open communicationcommunication to combat fear of the to combat fear of the unknown. We should attend to those unknown. We should attend to those around us around us in wordin word—good thoughts are —good thoughts are worthless.worthless.1. MBWA – watch those bank accounts1. MBWA – watch those bank accounts2. Diffuse the power of the problem 2. Diffuse the power of the problem employeeemployee3. Feedback-Feedback-Feedback3. Feedback-Feedback-Feedback4. Deal with misunderstandings4. Deal with misunderstandings5. Fight rumors – talk with people5. Fight rumors – talk with people

LEADERSHIP: APPLYING THE PRINCIPLESLEADERSHIP: APPLYING THE PRINCIPLES Rethinking Rethinking Motivations Motivations Paradigms – an Paradigms – an

agency has a agency has a spiritspirit! Leaders cultivate an ! Leaders cultivate an environment of recognition and motivation environment of recognition and motivation which makes the spirit alive and healthy. which makes the spirit alive and healthy. Leaders attend to those around them in Leaders attend to those around them in deedsdeeds-they back up their words with -they back up their words with action. Leaders leave a action. Leaders leave a legacylegacy..1. Eliminate fear1. Eliminate fear2. Remember the geese (Gung Ho!)2. Remember the geese (Gung Ho!)3. The power of positive reinforcement3. The power of positive reinforcement4. Valuing differences-building a team4. Valuing differences-building a team5. Caring for the wounded5. Caring for the wounded

LEADERSHIP: APPLYING THE PRINCIPLESLEADERSHIP: APPLYING THE PRINCIPLES Leadership as an abnormal or normal Leadership as an abnormal or normal

human behavior – Poor supervisory skills human behavior – Poor supervisory skills (being selfish, showing favoritism, not (being selfish, showing favoritism, not dealing with issues) are dealing with issues) are normalnormal human human behavior. behavior.

Effective leadership skills (a servant Effective leadership skills (a servant perspective, mentoring, patience, etc.) are perspective, mentoring, patience, etc.) are abnormalabnormal behavior and contrary to basic behavior and contrary to basic human behavior. We see this affirmed in human behavior. We see this affirmed in our agency experience and by the our agency experience and by the organizational response to leadership and organizational response to leadership and to ineffective/destructive management.to ineffective/destructive management.

LEADERSHIP: ETHICAL BEHAVIORLEADERSHIP: ETHICAL BEHAVIOR The Three C’s of Leadership:The Three C’s of Leadership: Character – Doing right versus wrong Character – Doing right versus wrong

is obvious.is obvious. Competence – Crucial to building the Competence – Crucial to building the

trust on all levels within an trust on all levels within an organization. Effective leaders organization. Effective leaders continuously develop new skills while continuously develop new skills while honing old ones.honing old ones.

Commitment – To the mission and to Commitment – To the mission and to the people (Mission first, people the people (Mission first, people always!).always!).

LEADERSHIP: ETHICAL BEHAVIORLEADERSHIP: ETHICAL BEHAVIOR

Power and LeadershipPower and Leadership Power is a more potent commodity than Power is a more potent commodity than

money. It can be earned, bestowed, taken money. It can be earned, bestowed, taken by force, stolen, purchased, and bartered.by force, stolen, purchased, and bartered.

Power can be inspiring and corrupting.Power can be inspiring and corrupting. Power, if not corrupt, must be linked to Power, if not corrupt, must be linked to

positive values and ethics.positive values and ethics. We acquire and surrender power every We acquire and surrender power every

day.day. It is hazardous to assume people with It is hazardous to assume people with

power are smarter.power are smarter.

LEADERSHIP: ETHICAL BEHAVIORLEADERSHIP: ETHICAL BEHAVIOR People with power over others People with power over others should should

strive to deserve itstrive to deserve it.. The misuse of power leads to the misuse The misuse of power leads to the misuse

of empowerment.of empowerment. With empowerment comes upward and With empowerment comes upward and

downward responsibility and downward responsibility and accountability.accountability.

Empowerment creates instant Empowerment creates instant partnerships.partnerships.

Power and empowerment are tools of Power and empowerment are tools of leadership, and, like colors on a palette, leadership, and, like colors on a palette, they can be used to create a positive or they can be used to create a positive or negative image.negative image.


Readily recognize an ethical problem or Readily recognize an ethical problem or dilemma (Document as necessary)dilemma (Document as necessary)

Identify various options to address the Identify various options to address the particular issue involved (talk about particular issue involved (talk about ethical dilemmas!)ethical dilemmas!)

Make a rational and ethically sound choice Make a rational and ethically sound choice of which option to choose (set an example of which option to choose (set an example by your own conduct)by your own conduct)

Let people know where you stand, how Let people know where you stand, how you will deal with you will deal with unethical conductunethical conduct..


Take prompt action based upon that Take prompt action based upon that choice (back up your words—take choice (back up your words—take corrective, disciplinary action).corrective, disciplinary action).

Enroll informal leaders.Enroll informal leaders. Accept responsibility for the outcome.Accept responsibility for the outcome. Learn from and share your experiences.Learn from and share your experiences.

Remember: Safeguard your INTEGRITY, it Remember: Safeguard your INTEGRITY, it is the only thing you have!is the only thing you have!


Questions for Ethical Dilemmas:Questions for Ethical Dilemmas:

1. What alternatives do I have?1. What alternatives do I have?

2. What are the consequences of 2. What are the consequences of these alternatives?these alternatives?

3. What solution would do the most 3. What solution would do the most good/least harm?good/least harm?

4. Is the solution legal?4. Is the solution legal?

5. What is the 5. What is the “right”“right” thing to do? thing to do?

LEADERSHIP: SOME HELPFUL QUOTESLEADERSHIP: SOME HELPFUL QUOTES ““The price of excellence is always The price of excellence is always

discipline.”discipline.” ““The price of mediocrity is always The price of mediocrity is always

disappointment.”disappointment.” ““If you always do what you’ve always done, If you always do what you’ve always done,

you’ll always get what you’ve always got.”you’ll always get what you’ve always got.” ““Ability without integrity has no value.”Ability without integrity has no value.” A wise man once said, “If it is predictable…A wise man once said, “If it is predictable…

it is preventable.”it is preventable.”

LEADERSHIP: SOME HELPFUL QUOTESLEADERSHIP: SOME HELPFUL QUOTES ““Then shall thou enquire, and make search, Then shall thou enquire, and make search,

and ask diligently. [Deuteronomy 13:14]and ask diligently. [Deuteronomy 13:14] ““They eat before you eat, they sleep before They eat before you eat, they sleep before

you sleep.”you sleep.” ““Greater love hath no man than this, that a Greater love hath no man than this, that a

man lay down his life for his friends. [John man lay down his life for his friends. [John 15:13]15:13]

““If you want to manage somebody, manage If you want to manage somebody, manage yourself. Do that well, and you will be ready yourself. Do that well, and you will be ready to stop managing and start leading.”to stop managing and start leading.”

Leadership: Some Helpful QuotesLeadership: Some Helpful Quotes Everything rises and falls on leadership. It really Everything rises and falls on leadership. It really

does. If you don’t believe it, just put together a group does. If you don’t believe it, just put together a group of people without a leader, and watch them.of people without a leader, and watch them.

Without a Leader, Vision is LostWithout a Leader, Vision is Lost Without a Leader, Decisions are DelayedWithout a Leader, Decisions are Delayed Without a Leader, Agendas are MultipliedWithout a Leader, Agendas are Multiplied Without a Leader, Conflicts are ExtendedWithout a Leader, Conflicts are Extended Without a Leader, Morale is LowWithout a Leader, Morale is Low Without a Leader, Production is ReducedWithout a Leader, Production is Reduced Without a Leader, Success is DifficultWithout a Leader, Success is Difficult

[The 360 Leader, John C. Maxwell][The 360 Leader, John C. Maxwell]

LEADERSHIP: SOME HELPFUL QUOTESLEADERSHIP: SOME HELPFUL QUOTES

““I do not know what your future I do not know what your future holds. Some of you will, perhaps, holds. Some of you will, perhaps, occupy some remarkable positions. occupy some remarkable positions. But I do know this: the only ones But I do know this: the only ones among you who will really be happy, among you who will really be happy, are those of you who have sought, are those of you who have sought, and found, how to serve.” [Albert and found, how to serve.” [Albert Schweitzer]Schweitzer]

LEADERS AND LEADERSHIPLEADERS AND LEADERSHIP

THANK YOU!!THANK YOU!!

leaders and leadership: what do people see when they see you coming presented by anthony b. purcell...

Documents

maxwell slide

leadership organizations

leaders load

proper influence

uab police department

university community

people dont

accomplishment of labor