Leadership 360 Feedback

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Purpose• Leadership skills are essential to motivating,

developing and retaining a high quality workforce

• Leaders are accountable for their leadership responsibilities

• Demonstrates and delivers a culture change that values leadership

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Objectives

• Increased awareness of strengths and opportunities for development

• Targeted development, before and after measurement, drive actions

• Builds ownership for self development• Increased employee confidence in leaders,

feeling of involvement• Clarity of expectations on leadership standards• Establishes a data driven feedback and

performance based culture

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Approach Options

• Individual scored behavioral data - standard or tailored

• Perceptional feedback surveys, telephone and interviews

• Leadership and climate surveys – team level leadership effectiveness

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360 Feedback options• Standard 360, common competencies,

easier to implement, lower setup costs• Tailored 360, AIC specific competencies and

groupings, targeted development and measures, higher setup costs

• Who is the 360 and what level of analysis?– Minimum: self, boss, others– Others: internal – peers, direct reports, internal

clients, stakeholders– Others: external – clients/ customers, partners,

suppliers, stakeholders

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Implementation• Confidentiality decisions• Communication and branding• Planning and resourcing• Success measures• # of runs, participants, raters• Standard or tailored• Question sets• Competency based double rating scale• Ownership of rater selection• Pilot or not-pilot• Before and after? • Leverage planning

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Using the data

• Individual leadership development, supported by one to one coaching

• Consolidated results to drive tailored leadership skills building programmes

• Leadership development Action Learning and Peer Coaching deployment

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Watch Outs

• Absolute clarity on confidentiality• Branding with a purpose• Fails in low trust and high hierarchy organisations• Top down is a best practice• Decide on how to use it before starting• Resources, level of external support• Managers readiness levels• Plan for organisational burden

Next Steps, Q&A

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Got questions or just want a copy of this PowerPoint, free to use, let me know:

email: martincropper@nolimitsasia.com

Quick connect via: http://www.nolimitsasia.com/contact.html

On twitter: @nolimitsasia

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