leadership and management: program overview

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Leadership*and*Management*Program!By:!PRIME!Learning!Group!

PROGRAM!OVERVIEW!!

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TABLE!OF!CONTENTS!

ABOUT!PRIME!LEARNING!GROUP! 4!

PRIME’S!CUSTOMIZED!EDUCATION! 4!CONTACT!INFORMATION:! 5!PRIME!LEARNING!GROUP!INC.! 5!LEADERSHIP!AND!MANAGEMENT!PROGRAM!SUPPORT:! 5!ORGANIZATIONAL!DEVELOPMENT!AND!FACILITATION!SERVICES:! 5!CURRICULUM!LICENSING!INFORMATION:! 5!

CURRICULUM!DOCUMENTS:! 6!

PROGRAM!PORTFOLIO! 6!FACILITATOR!GUIDES! 7!LEARNER!GUIDES! 7!RUN!SHEETS! 8!MARKING!MATRICES! 8!

SERIES!1:!FUNDAMENTALS! 9!

COURSE!OVERVIEW! 9!UNITS!INCLUDED! 9!UNIT!1:!BECOMING!A!LEADER! 10!UNIT!OVERVIEW! 10!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 10!UNIT!2:!EFFECTIVE!SUPERVISION! 10!UNIT!OVERVIEW! 10!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 10!UNIT!3:!CRITICAL!THINKING! 11!UNIT!OVERVIEW! 11!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 11!UNIT!4:!COMMUNICATION! 11!UNIT!OVERVIEW! 11!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 11!

SERIES!2:!COMMUNICATION! 12!

COURSE!OVERVIEW! 12!UNITS!INCLUDED! 12!UNIT!1:!WRITTEN!COMMUNICATION! 13!UNIT!OVERVIEW! 13!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 13!UNIT!2:!CONFLICT!MANAGEMENT! 13!UNIT!OVERVIEW! 13!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 13!UNIT!3:!DIVERSITY! 14!UNIT!OVERVIEW! 14!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 14!UNIT!4:!DELEGATION!AND!EMPOWERMENT! 14!

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UNIT!OVERVIEW! 14!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 14!UNIT!5:!PUBLIC!SPEAKING! 15!UNIT!OVERVIEW! 15!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 15!UNIT!6:!DECISION!MAKING! 16!UNIT!OVERVIEW! 16!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 16!

SERIES!3:!TECHNICAL!MANAGEMENT! 17!

COURSE!OVERVIEW! 17!UNITS!INCLUDED! 17!UNIT!1:!PROJECT!MANAGEMENT!CYCLE! 18!UNIT!OVERVIEW! 18!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 18!UNIT!2:!TIME!MANAGEMENT! 18!UNIT!OVERVIEW! 18!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 18!UNIT!3:!BUDGET!AND!COSTING! 19!UNIT!OVERVIEW! 19!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 19!UNIT!4:!MANAGING!CONTRACTORS! 19!UNIT!OVERVIEW! 19!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 20!UNIT!5:!LEAN!AND!PROCESS!MANAGEMENT! 20!UNIT!OVERVIEW! 20!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 20!

SERIES!4:!LEADING!WITH!IMPACT! 21!

COURSE!OVERVIEW:! 21!UNITS!INCLUDED! 21!UNIT!1:!TEAMBUILDING! 22!UNIT!OVERVIEW! 22!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 22!UNIT!2:!ORGANIZATIONAL!CHANGE! 22!UNIT!OVERVIEW! 22!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 22!UNIT!3:!SITUATIONAL!AND!TRANSFORMATIONAL!LEADERSHIP! 23!UNIT!OVERVIEW! 23!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 23!UNIT!4:!STRENGTHSQBASED!LEADERSHIP! 23!UNIT!OVERVIEW! 23!PRIME!LEARNING!OBJECTIVES!AND!OUTCOMES! 23!

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ABOUT!PRIME!LEARNING!GROUP!We!are!comprised!of!a!team!of!unique!and!highly!qualified!individuals!who!pride!themselves!on!being! results!oriented!problem!solvers.! We!bring!our!collective!skills!and!ideas!together!in!order!to! identify! your! needs! and! potential.! Our! hope! and! desire! is! to! help! you! both! achieve! and!exceed!your!goals!and! dreams.!

Our!programs!are!customized!according!to!your!own!needs,!goals,!wants!and!desires.! We!believe!in!the! diversity!and!individuality!of!our!clients!and!understand!that!like!snowflakes,!no!two!persons!are!the! same.!What!works!for!one!may!not!work!for!another,!which!is!why!everything!we!do!and!teach!is! created!with!you!in!mind.! Our!methods!are!practical,!diverse,!dynamic,!and!full!of!energy!!

We!firmly!hold!true!to!the!fact!that!learning!is!fun.!We!always!practice!what!we!teach!and!we!truly!do! inspire!growth.!

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PRIME’s!Customized!Education!The!word!“education”!usually!brings!to!mind!a!classroom!setting!with!rows!of!desks!and!a!teacher!standing!up!front!delivering!a!lecture.!!And!the!honest!truth!is!that!seated!at!each!desk!is!someone!whose!predominant!emotion!is!boredom.! PRIME!challenges!that!approach,!wakes!people!up!and!makes! learning!fun!!!Training!is!not!punishment!nor!should!it!feel!like!such.!

Through!using!our!own!method!known!as,!“energized!learning”!we! cater!to!all!learning!styles:!visual!(seeing),!auditory!(hearing)!and! kinesthetic!(doing).!!We!make!every!effort!to!create!learning! environments!that!are!positive,!fun,!engaging!and!interactive.!!Our! goal!is!for!you!to!be!able!to!apply!the!skills!you’re!gaining! immediately,!providing!a!focus!for!usable,!practical!and!results! based!training.!

The!courses!outlined!below!provide!a!snapshot!of!what!we!offer! you!and!your!company.!!Training!however;!is!only!part!of!what!we!do.! At!PRIME,!we’re!willing!to!get!our!hands!dirty!along!with!you,! in!order!for!you!to!achieve!the!results!that!you’re!seeking.!!And! those!that!you!only!dreamed!were!possible.!

We!believe!in!you!and!want!you!to!find!a!positive!return!for!all!of!your!investments.!!Our!desire!is!to!not! quench!what!you’re!currently!doing!but!to!help!you!find!the!greatest!success!in!all!your!projects!and! endeavors.! Using!our!trademarked!Path!to!Positive!Results™!(P2PR™)!we!provide!you!with!distinct:! Needs!Analysis,!Implementation!Strategies,!Evaluations!and!Results!Based!Planning.!!And!once!the! results!are!in,!we!conduct!another!needs!analysis!and!the!cycle!begins!again…!and!again.!

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Contact!Information:!PRIME!Learning!Group!Inc.!#404!–!14!Royal!Ave!East,!!New!Westminster,[email protected]!www.primelearninggroup.com!!!Leadership!and!Management!Program!Support:!

[email protected]!

Organizational!Development!and!Facilitation!Services:[email protected]!

Curriculum!Licensing!Information:[email protected]!

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Curriculum!Documents:!!!

Program!Portfolio!!

! All!Curriculum!Documents!Are!Contained!Within!The!Adobe!Portfolio!File.!!(Leadership!and!Management!Full!Box!Program!by!PRIME!Learning!Group.pdf)!!

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All!Curriculum!Documents!Are!Contained!Within!The!Individual!Course!Subfolders.!!

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Facilitator!Guides!

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Learner!Guides!

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Run!Sheets!

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Marking!Matrices!

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SERIES!1:!FUNDAMENTALS!COURSE!OVERVIEW!Leadership!and!management!are!essential!skills!in!constructing!an!effective!workplace.!This!series!offers!a!foundational!understanding!of!the!knowledge!and!skills!necessary!to!become!a!good!leader.!Develop!a!solid!understanding!of!the!art!of!effective!supervision!and!how!to!apply!it!to!the!work!place.!Strengthen!your!critical!thinking!skills!by!deconstructing!the!elements!of!thought,!allowing!you!to!better!assess!and!solve!problems!in!your!workplace.!Improve!your!communication!skills!through!techniques!specific!to!verbal!communication,!body!language,!and!written!communication!

!UNITS!INCLUDED!

Unit!1! Becoming!a!Leader!

Unit!2! Effective!Supervision!

Unit!3! Critical!Thinking!

Unit!4! Communications!

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Unit!1:!Becoming!A!Leader!Unit!Overview!

In!every!aspect!of!life,!leadership!skills!prove!to!be!a!valuable!asset.!Leaders!provide!the!motivation!and!management!to!accomplish!goals!and!realize!visions.!But!how!does!one!become!a!leader:!are!they!born,!or!are!they!bred?!!

The!skills!required!to!become!an!effective!leader!are!teachable.!These!skills!will!make!you!a!valuable!asset!to!any!time!you!are!a!member!of!a!team,!whether!you!are!team!leader!or!taking!orders.!

This!course!will!provide!you!a!solid!understanding!of!the!principles!that!make!a!good!leader,!and!help!you!develop!your!leadership!skills.!It!provides!a!foundational!understanding!of!what!it!takes!to!become!a!good!leader,!and!how!to!become!a!good!leader!effective.!

!PRIME!Learning!Objectives!and!Outcomes!

Define!the!characteristics!of!a!good!manager! Define!the!characteristics!of!a!good!leader! Explain!the!sphere!of!influence!in!relation!to!those!in!a!leadership!role! Define!vision!and!value!in!the!context!of!leadership! Evaluate!the!top!down!management!and!bottom!up!management!perspectives! Define!delegation! Explain!the!process!of!effective!delegation!

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Unit!2:!Effective!Supervision!Unit!Overview!

Leaders!lead!people.!But!given!the!diverse!personalities,!skills!sets,!and!disciplines!people!have,!a!leader!has!a!difficult!task!in!leading!a!team!to!achieve!its!goals.!Thus!the!skill!of!supervision!becomes!essential!for!a!leader!to!effectively!guide!a!team.!

This!unit!is!focused!on!making!you!an!effective!supervisor.!Learn!about!the!responsibilities!of!a!supervisor.!Identify!different!styles!of!leadership!and!their!relationship!to!the!task!of!supervision.!In!addition,!since!decisionkmaking!is!an!essential!skill!to!becoming!a!good!supervision,!a!foundational!section!is!included!about!the!fundamentals!of!decision!making!in!a!leadership!position.!


Define!the!responsibilities!of!a!supervisor! Explain!Maslow’s!Hierarchy!of!Needs! Describe!the!matrix!of!situational!leadership! Describe!the!steps!involved!in!the!decision!making!process! Identify!who!is!impacted!by!decisionkmaking.!

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Unit!3:!Critical!Thinking!Unit!Overview!

Everyone!thinks;!it!is!our!nature!to!do!so.!But!much!of!our!thinking,!left!to!itself,!is!biased,!distorted,!partial,!uninformed,!or!downright!prejudiced.!If!we!want!to!think!well,!we!must!understand!at!least!the!rudiments!of!thought,!the!most!basic!structures!that!compose!our!thinking.!We!must!learn!how!to!take!thinking!apart.!

This!course!will!teach!you!how!to!think!critical!about!the!situations!and!problems!you!encounter!in!the!work!place.!Learn!how!to!deconstruct!the!elements!of!a!problem!to!reach!the!source!of!the!issue.!Develop!the!ability!to!establish!standards!for!your!critical!thinking!in!order!to!objectively!assess!the!success!of!your!thought!process.!


Define!critical!thinking! Explain!the!relationship!between!the!analysis!of!thinking!and!critical!thinking! Differentiate!between!the!different!elements!of!thought! Explain!the!importance!of!setting!standards!in!the!context!of!critical!thinking! Explain!Bloom’s!taxonomy!!

Unit!4:!Communication!Unit!Overview!

Workplace!communication!is!absolutely!necessary!for!effective!functioning!in!every!part!of!an!organization.!The!problem!most!people!experience!is!they!were!never!taught!how!to!communicate!in!a!way!that!produces!the!desired!results.!We!experience!frustration,!resistance!conflicts!or!breakdowns.!This!course!focuses!on!teaching!leaders!the!basic!principles!of!communication!so!they!can!use!to!better!interact!with!employees,!team!members,!clients!and!other!leaders.!

This!course!will!help!develop!an!understanding!of!communication!on!a!technical!level.!This!will!allow!for!a!better!understanding!of!how!to!ensure!you!communicate!effectively!regardless!of!the!audience.!The!course!discusses!the!many!different!mediums!for!communication,!including,!verbal!communication,!written!communication,!body!language,!and!electronic!communication.!!


Identify!different!communication!styles!and!forms! Differentiate!verbal!and!nonkverbal!communication! Identify!common!trends!in!society!that!affect!communication!! Describe!communication!skills!in!the!workplace! Identify!barriers!to!communication!and!strategies!to!overcome!them!

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SERIES!2:!COMMUNICATION!!

Course!Overview!!

This!course!offers!participants!the!communication!skills!necessary!to!work!in!their!industries!as!successful!leaders!and!managers.!Each!unit!is!designed!to!provide!participants!with!skill!sets!and!knowledge!that!will!help!them!address!problems!related!to!communications.!Many!topics!will!be!explored,!all!which!serve!as!underlying!principles!to!communications.!Various!communication!modes!will!be!examined!to!help!develop!the!participant’s!ability!to!evaluate!their!appropriateness!for!use!in!a!variety!of!leadership!and!management!situations.!

!UNITS!INCLUDED!

Unit!1! Written!Communication!

Unit!2! Conflict!Management!

Unit!3! Diversity!

Unit!4! Delegation!and!Empowerment!

Unit!5!(Not!Included!in!Basic!Box)! Public!Speaking!

Unit!6!(Not!Included!in!Basic!Box)! Decision!Making!

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Unit!1:!Written!Communication!Unit!Overview!

As!a!leader!and!manager,!written!communications!constitutes!a!majority!of!your!daily!tasks.!From!writing!letters,!ekmails,!reports,!memos,!ekmail!and!blogs,!you!spend!a!considerable!amount!of!your!day!engaged!in!various!written!communications.!In!the!business!world!today,!it’s!absolutely!important!to!communicate!clearly,!concisely!and!effectively.!In!series!1,!communications!on!a!technical!level!was!taught.!In!this!unit,!we!focus!solely!on!written!communications.!!

Participants!will!learn!how!to!improve!their!written!communication!skills!and!avoid!common!mistakes.!Topics!such!as!composition,!style,!structure,!proposal!writing!and!other!forms!of!communications!will!be!covered.!


Apply!written!communication!tools!and!technology!to!leadership!and!management!roles! Identify!different!written!communication!styles!and!forms! Develop!clear!and!concise!written!communication!forms!such!as!reports,!memos,!emails!and!blogs!

Identify!common!mistakes!in!written!communication!forms!used!in!the!workplace!

!Unit!2:!Conflict!Management!

Unit!Overview!Conflicts!in!the!workplace!are!certain!to!happen!at!one!point!or!another.!Possessing!the!ability!to!mediate!a!disagreement!and!helping!others!to!find!a!reasonable!solution!can!be!a!very!difficult!task.!However,!one!of!your!responsibilities!as!a!leader!and!manager!is!learning!to!manage!and!facilitate!conflicts!in!the!workplace.!Knowing!how!to!deal!with!disputed!in!a!rational,!balanced!and!effective!way!is!an!important!skill!for!all!leaders!and!managers!to!acquire.!In!this!unit,!participants!will!learn!useful!techniques!and!processes!to!properly!resolve!and!handle!conflicts!in!the!workplace.!


Define!conflict! Distinguish!conflict!situations!! Address!barriers!to!conflict!resolution! Explain!the!conflict!management!process! Identify!the!potential!sources!of!conflict! Identify!the!types!of!conflict! List!conflict!management!techniques!! Outline!a!process!for!managing!conflicts!successfully!

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Unit!3:!Diversity!Unit!Overview!

Understanding!and!managing!the!dynamics!of!diversity!in!the!workplace!allows!people!to!respect!and!value!differences.!Working!towards!a!common!good!can!be!achieved!more!efficiently!if!your!team!feels!valued,!respected!and!empowered.!As!a!leader!and!manager,!embracing!diversity!is!key!to!a!successful!organization.!!

This!unit!will!concentrate!on!the!process!of!preparing!leaders!to!embrace!diversity!and!cultural!aspects!of!leadership!and!management.!By!the!end!of!this!unit,!participants!will!learn!what!organizational!changes!need!to!be!made!to!meet!the!needs!of!a!diverse!workforce,!as!well!as!to!maximize!the!potential!of!their!work!teams.!


Define!diversity! Explain!culture!as!a!foundation!of!behaviour! Explain!the!awareness!continuum! Develop!workplace!strategies!to!overcome!diversity!related!communication!issues!in!the!workplace!

Explain!the!concept!of!diversity! Describe!how!organizational!culture!can!influence!leading!a!team! Transform!the!organizational!culture!of!an!organization!to!reflect!the!values!of!a!diverse!workforce!

Create!a!diversity!action!plan!

!Unit!4:!Delegation!And!Empowerment!

Unit!Overview!Successful!managing!allows!you!to!get!more!work!done!by!using!the!knowledge,!skills,!and!attitudes!of!other!people.!In!order!to!do!this,!delegation!and!empowerment!are!essential!elements!and!knowing!the!difference!between!the!two!terms!is!vital!for!any!leader.!In!this!unit,!participants!will!learn!how!to!effectively!delegate!responsibilities!and!empower!employees!in!order!to!improve!productively!and!contribute!towards!both!individual!and!team!development!and!motivation.!


Differentiate!between!delegation!and!empowerment! Define!delegation! Explain!the!advantages!and!disadvantages!of!delegation! List!the!guidelines!for!effective!delegation! Define!empowerment! List!the!advantages!and!disadvantages!of!empowerment!

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Discuss!the!importance!of!promoting!empowerment!as!a!manager! Define!the!ARCTIC!model!!

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Unit!5:!Public!Speaking!(Not!Included!in!Basic!Box)!

!Unit!Overview!

Public!speaking!skills!are!essential!aspects!of!great!leadership!and!management.!As!a!leader!or!manager,!your!dayktokday!business!can!involve!communicating!with!your!team/organization!and!on!behalf!of!your!team/organization.!It!can!also!involve!speaking!in!front!of!large!audience!or!simply!just!a!room!full!of!your!superiors.!Learning!how!speak!effectively!can!greatly!enhance!your!career,!boost!your!selfkconfidence!and!create!more!opportunities.!This!unit!focuses!on!improving!public!speaking!skills.!Participants!will!learn!how!to!effectively!speak!with!confidence,!clarity!and!conviction!in!front!of!different!audiences.!

By!applying!the!techniques!and!skills!learned!in!this!unit,!participants!will!learn!valuable!insights!and!professional!public!speaking!skills!of!value!that!can!be!applied!at!both!social!and!business!levels.!!


Define!public!speaking! Prepare!effective!public!speaking!presentations! List!the!various!types!of!public!speaking! List!the!techniques!used!for!good!public!speaking! Distinguish!between!verbal!and!nonverbal!communication! Determine!nature!of!audiences!and!the!appropriate!speech!type!needed!(persuasion,!acceptance,!pitch,!etc.)!

Demonstrate!good!body!language!! Assess!and!engage!your!audience! List!ways!to!overcome!nerves!when!speaking!!

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Unit!6:!Decision!Making!(Not!Included!in!Basic!Box)!

!Unit!Overview!

Everyday!leaders!and!managers!are!tasked!with!making!critical!decisions!that!ultimately!affect!their!organizations!output!and!performance!but!their!decision!processes!are!not!always!as!sound!as!they!might!imagine.!Decisionkmaking!is!a!part!of!the!planning!process!for!leaders!and!managers!because!it’s!the!instrument!that!carries!out!their!workloads!and!responsibilities.!This!unit!introduces!participants!to!effective!decisionkmaking!techniques!that!can!be!used!to!make!effective!decisions!now!and!in!the!future.!!

By!the!end!of!this!unit,!participants!will!have!a!better!understanding!of!how!to!make!highly!developed!judgment!and!decisionkmaking!skills!that!promote!great!leadership!and!management.!


Discuss!strategies!that!facilitate!both!the!frequency!and!quality!of!decision!making! Apply!decision!making!to!leadership!and!management!situations! Identify!key!elements!to!consider!when!making!critical!decisions! List!factors!that!promote!or!impede!decision!making! Define!techniques!in!group!decision!making! Explain!strategies!for!improving!the!decisionkmaking!process.! Explain!how!problem!solving,!critical!thinking,!reflective!thinking,!and!intuitive!thinking!relate!to!decision!making!

Apply!decisionkmaking!tools!and!technology!to!leadership!and!management!!!!

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SERIES!3:!TECHNICAL!MANAGEMENT!!

Course!Overview!Leadership!is!more!than!people!skills.!A!good!leader!has!the!necessary!administrative!skills!for!fostering!an!effective!workplace.!These!skills!include!project!management,!costing!and!budgeting,!time!management,!and!contractor!management,!which!are!all!covered!in!this!series.!Being!competent!in!each!of!these!areas!provides!those!in!leadership!positions!the!ability!to!effectively!manage!the!technical!tasks!that!any!leader!may!encounter.!

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Units!Included!

Unit!1! Project!Management!Cycle!

Unit!2! Time!Management!

Unit!3! Budget!and!Costing!

Unit!4! Managing!Contractors!

Unit!5! Lean!and!Process!Management!

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Unit!1:!Project!Management!Cycle!Unit!Overview!

As!the!world!becoming!increasingly!project!oriented,!it!becomes!ever!more!important!to!understand!the!principles!of!project!management.!A!leader!should!be!able!to!manage!a!project!effectively!and!efficient,!ensuring!the!project!meets!its!goals!and!its!stakeholders’!expectations.!

The!role!of!the!project!manager!is!to!guide!a!project!from!creation!to!completion.!To!do!this,!a!project!manager!must!have!a!solid!understanding!of!the!trends,!challenges,!elements,!and!language!of!project!management.!This!involves!the!soft!

This!unit!will!allow!you!to!examine!the!process!of!project!management!from!conceptualization!to!completion.!You!will!develop!an!understanding!of!what!defines!a!project.!You!will!learn!about!the!definitions!and!challenges!of!project!management,!and!be!introduced!to!some!strategies!for!becoming!an!effective!project!manager.!Learn!how!to!develop,!plan,!implement,!monitor,!control!and!close!projects!of!all!sizes.!Learn!to!structure!and!manage!basic!projects!as!well!as!strategies!for!controlling!budgets!and!schedules.!

PRIME!Learning!Objectives!and!Outcomes! Differentiate!between!a!project!and!a!program! Define!the!scope!of!a!project!with!goals!and!deliverables! Explain!the!responsibilities!and!management!of!project!personnel! Develop!a!project!schedule! Develop!a!project!budget! Explain!the!importance!of!quality!and!ensuring!that!quality!is!a!key!requirement!to!project!success!

Describe!the!whole!project!management!cycle!from!conceptualization!to!completion!

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Unit!2:!Time!Management!Unit!Overview!

Managing!Time!is!an!essential!skill!in!leadership!and!management.!With!poor!planning!and!lack!of!analysis,!projects!can!fall!behind!schedule!quickly.!

Project!time!management!consists!of!6!key!processes:!defining!and!analyzing!activities;!sequencing!activities;!Estimating!activity!resources;!estimating!activity!durations;!developing!schedules;!and!identifying!how!to!control!and!monitor!the!schedule.!These!processes!interact!with!each!other!and!affect!every!area!of!management!including!quality,!budget!and!personnel.!Each!of!the!listed!processes!occurs!at!least!once!in!every!project!and!is!utilized!in!different!phases!of!a!project.!!

This!unit!will!cover!these!6!key!processes!of!time!management,!allowing!you!to!become!a!more!effective!leader.!Time!management!is!inherently!linked!with!project!management!and!thus!is!a!compliment!to!skills!learned!earlier!in!the!project!management!unit.!


Define!time!management!processes!

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List!the!elements!of!time!management! Explain!how!time!management!is!an!essential!element!of!project!management! Create!activities!to!be!scheduled!for!a!project! Explain!how!to!effectively!manage!time!at!both!work!and!outside!of!work! Demonstrate!your!ability!to!prioritize!your!use!of!time!to!projects!using!principles!of!project!time!management!

Review!Work!Breakdown!Structure!(WBS)!and!Critical!Path!Method!(CPM)! Assess!project!scope!in!the!context!of!scheduling!activities! Describe!different!project!management!scheduling!tools! Estimate!the!duration!of!activities! Sequence!activities!that!properly!take!into!account!dependencies! Develop!a!project!schedule!for!a!project!

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Unit!3:!Budget!And!Costing!Unit!Overview!

Money!is!the!bottom!line!of!projects,!programs!and!organizations.!It!is!a!restraint!that!everyone!must!deal!with.!Budgets!of!all!sizes!pose!a!challenge!to!those!that!manage!them.!Poor!financial!management!results!in!goals!being!unmet!and!projects!being!cancelled.!!

As!a!leader,!one!of!your!primary!responsibilities!is!learning!how!to!manage!the!cost!of!deliverables!in!the!field!you!work!in.!Though!a!technical!aspect!of!leadership,!budgeting!and!costing!is!no!less!important!than!the!people!skills!commonly!associated!with!effective!leaders.!

This!unit!will!provide!you!a!solid!understanding!of!the!operational!and!project!budget!processes.!This!includes!budget!developments,!implementation,!performance!and!evaluation.!Though!a!technical!skill,!this!course!is!designed!to!be!interactive!and!offer!you!many!opportunities!to!apply!what!you!have!learned.!


Define!the!different!types!of!budgets! List!the!key!elements!from!which!budgets!are!prepared! Define!expenses!and!revenue! Differentiate!fixed!and!variable!costs! Differentiate!direct!and!indirect!expenses!

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Unit!4:!Managing!Contractors!Unit!Overview!

Sometimes!it!simply!is!not!cost!efficient!or!time!efficient!to!accomplish!certain!objectives!in!house.!When!this!is!the!case,!organizations!will!contract!the!services!of!other!people!to!meet!these!objectives.!

As!a!leader,!you!are!often!involved!in!the!prekqualification!and!selection!of!contractors!including!the!RFP!process,!competent!selection!and!onkgoing!performance!monitoring!once!the!contract!is!signed.!

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Increasingly!companies!are!concluding!that!effective!contractor!management!may!only!be!achieved!by!establishing!mutually!supportive!arrangements!such!as!seminars!and!joint!training!initiatives!which!enable!the!client!to!monitor!and!assist!with!the!contractor!development!and!the!contractor!to!remain!upktokdate!and!aware!of!the!client’s!plans!and!requirements.!!

It!is!most!important!to!plan!the!activities!to!be!undertaken!in!advance!and!ensure!that!the!various!departments!involved!have!a!clear!understanding!of!their!individual!responsibilities!and!their!role!in!achieving!the!overall!objective!in!relation!to!the!contractors.!

This!unit!focuses!on!the!skills!necessary!for!managing!contractors!both!in!projects!and!programs.!


Define!common!contracting!terms! Explain!the!advantages!of!contracting!out!work!when!managing!a!project! Explain!the!challenges!in!contracting!out!work!when!managing!a!project! Define!business!process!outsourcing! Explain!the!procurement!process!

!Unit!5:!Lean!And!Process!Management!

Unit!Overview!Any!organization!is!full!of!different!tasks!that!need!to!be!completed.!These!tasks!often!need!to!be!completed!in!a!certain!order!and!needs!certain!people!to!sign!off!on!those!tasks.!Those!processes!are!developed.!Processes!are!the!order!tasks!are!completed!to!produces!a!certain!product!or!service.!

However,!these!processes!can!become!cumbersome!and!inefficient,!containing!more!steps!than!necessary!and!reducing!productivity.!This!makes!it!important!to!effectively!manage!these!processes.!A!leader!should!have!a!good!understanding!of!the!processes!that!exist!in!the!organization,!and!ensure!they!are!the!best!they!can!be.!

One!of!the!most!effective!forms!of!process!management!is!Lean.!It!has!been!adopted!by!organizations!worldkwide!and!has!greatly!improved!production!by!reducing!waste.!This!unit!focuses!on!process!management!and!how!Lean!can!improve!your!organization.!


Define!Lean! Differentiate!between!DMAIC!and!Lean! Define!the!8!types!of!waste! Explain!Lean!tools!that!can!be!applied!to!reduce!waste! Explain!process!improvement! Explain!process!analysis!

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SERIES!4:!Leading!with!Impact!!

Course!Overview:!Leading!with!Impact!is!a!dynamic!program!that!is!an!essential!course!for!any!leader.!!In!this!program!participants!will!explore!how!to!build!a!team!effectively,!understand!how!to!facilitate!strengths!based!leadership,!manage!change!within!their!companies!and!will!thoroughly!understand!the!complex!concept!of!situational!and!transformational!leadership.!!This!course!is!a!interactive!and!practical!course!designed!for!executives,!managers!and!leaders!from!every!industry.!!This!program!builds!on!all!of!the!skills!the!participants!have!gained!from!the!previous!series’!and!brings!all!of!their!skills!and!knowledge!together.!!This!is!a!must!take!course!for!any!leader,!experienced!or!aspiring.!!!

!Units!Included!

Unit!1! TeamBuilding!

Unit!2! Organizational!Change!

Unit!3! Situational!and!Transformational!Leadership!

Unit!4! StrengthkBased!Leadership!

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Unit!1:!TeamBuilding!Unit!Overview!

Successful!leaders!and!managers!possess!the!ability!to!inspire!others!to!achieve!goals.!A!leader!can!often!achieve!more!with!a!team!than!individually.!This!unit!introduces!participants!to!the!teambuilding!process!and!how!leaders!and!managers!can!use!its!different!aspects!to!build!successful!work!teams.!

The!unit!will!help!participants!understand!the!different!aspects!of!effective!team!building,!including!the!teambuilding!process,!types!of!teams,!stages!in!team!development!and!the!advantages!and!disadvantages!of!teamwork.!


Define!teamwork! Identify!advantages!and!disadvantages!of!teamwork.!! List!the!different!types!of!teams!that!can!be!used!to!accomplish!goals! Review!key!elements!of!teambuilding! Relate!the!stages!of!the!team!development!! Identify!the!qualities!of!an!effective!team!leader!

!Unit!2:!Organizational!Change!

Unit!Overview!In!this!unit,!participants!will!learn!about!organizational!change!and!how!to!strategically!integrate!and!align!their!organization’s!goals!and!objectives!with!their!resources!and!personnel.!By!participating,!engaging!and!practicing,!you!will!clearly!understand!the!role!leaders!and!managers!play!in!organizational!change.!!

Supported!by!principles!and!theories!relating!to!organizational!development,!you!will!develop,!implement!and!evaluate!leadership!and!management!qualities!that!aligns!with!organizational!mission!vision!values,!goals!and!objectives.!!


Identify!elements!of!strategic!planning;!philosophy,!mission,!vision.! Investigates,!analyzes!and!reports!on!personnel!issues!affecting!the!organization! Recommends!improvements!in!the!organization’s!structures!and!work!processes! Evaluates!organization’s!recruitment!and!staffing!policies!and!procedures! Designs!an!effective!recruitment!strategy!and!process!aligned!with!organization’s!objectives! Evaluates!organizational!needs! Evaluates!corporate!culture! Differentiate!between!missions,!visions!and!values! Creates!appropriate!training!programs!connected!to!employee!and!organization!objective!

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Unit!3:!Situational!And!Transformational!Leadership!Unit!Overview!

There!are!many!different!leadership!styles!for!leaders!and!managers!to!choose!to!help!them!achieve!their!strategic!goals!in!the!most!efficient!manner.!This!unit!focuses!on!two!organizational!leadership!styles:!situational!leadership!and!transformational!leadership.!!

Situational!leadership!seeks!to!assess!the!current!situation!you’re!in!and!change!your!leadership!approach!based!on!the!people!involved!and!the!task!at!hand.!Transformational!leadership!involves!using!a!variety!of!elements!and!techniques!to!enhance!employee!motivation,!morale!and!performance!and!inspire!them!to!make!positive!changes.!By!the!end!of!this!unit,!participants!will!have!a!greater!understanding!of!both!leadership!styles!and!will!be!able!to!decide!which!style!best!suits!their!needs!as!leaders!and!managers!in!their!workplace.!


Define!situational!leadership! Define!transformational!leadership! Compare!and!contrast!situational!leadership!and!transformational!leadership! List!the!pros!and!cons!for!both!situational!leadership!and!transformational!leadership! Compare!and!contrast!leadership!styles! Determine!what!leadership!theory!best!suits!your!needs!

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Unit!4:!StrengthsQBased!Leadership!Unit!Overview!

Strengthskbased!leadership!leverages!on!the!personal!talents!and!strengths!of!the!leaders!and!employees!of!an!organisation.!By!the!end!of!this!unit,!you!will!have!the!knowledge!to!determine!your!own!strengths,!how!to!invest!in!other’s!strengths,!choosing!the!right!strengths!for!your!team!and!understanding!and!meeting!the!four!basic!needs!of!those!who!look!to!you!for!leadership.!


Define!strengths! Explain!the!disadvantages!of!focusing!on!weaknesses! Differentiate!between!thriving!and!stuck!organizations! Define!StrengthskBased!Leadership! Determine!your!individual!strengths! Assess!the!strength!of!your!team! Explain!how!you!can!apply!strengths!to!your!organization! Evaluate!the!weaknesses!of!Strengths!Based!Leadership!

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