leadership by serving around
DESCRIPTION
MBWA - Management by Wandering Around - is OUT. LBSA - Leadership by Serving Around - is IN. Leaders serve people...TRANSCRIPT
Leadership by Serving Around
Leadership by Serving Around
• Leadership by Serving Around (LBSA) is about exploring the nooks and cranny’s of the organization looking for an opportunity to
SERVE people.
Leadership by Serving Around
• Leaders wander with the objective of spotting a
Serving Moment.
• Help them in some way that will allow them to get on with their job more easily.
• Removing roadblocks.
• Bashing barriers. Destroying Dumb Rules.
• Enabling people to do what they know is required to do a good job.
Leadership by Serving Around
• Leaders allocate significant calendar time to this ritual.
• You can’t spot a Serving Moment if you are in your office.
• Get the hell out of it and do something strategic!
Leadership by Serving Around
• LISTENING.
• LISTENING.
• LISTENING.• Leaders serve well by receiving information,
processing it and then acting on it.
• The process begins with REALLY LISTENING.
Leadership by Serving Around
• INTERRUPTING is verboten. Give people time to tell their story. Allow them freedom to express their issues on their terms.
• ASKING QUESTIONS is the tool the leader uses to understand, to engage and to connect with the individual in the discussion.
Leadership by Serving Around
• The specific question “How can I help?” is the theme of the conversation.
• Move beyond “Management by Wandering Around” (MBWA) to
Leadership by Serving Around
Leadership by Serving Around
• LBSA is a critical strategic act that leaders must perform.
• Strategy execution depends on it.
• Frontline success depends on it.
• What else is more important?
An Invitation
www.bedifferentorbedead.com
Blog ArticlesConnect Engage
9
BE DiFFERENT Series
10
BE DiFFERENT Series
11