leadership choices moving people and cities to change by caryn tilton owner ct consulting, llc and...
TRANSCRIPT
Leadership ChoicesMoving People and Cities to Change
By Caryn Tilton
Owner CT Consulting, LLC and President MyPlaceToLearn, Inc./CornerStone Leadership Online
Sustainability Leader ChoicesGoals Objectives and Metrics
Implementation Plan
Choices That Lead to Success
Successful Sustainability Leaders
1. Produce more effective strategies
2. Build higher levels of trust
3. They share common traits
4. They commit to values that link every level of an organization together
5. They make the best choices
Choices
Success is ultimately realized by people who make more right choices… and recover quickly
from their bad choices.
Choices are Directional
Commitment Do Something Persistence
Adversity Criticism Reality
Be passionate enough to succeed!
Commitment
People who have a passionate commitment to success are willing to pay the price to achieve it…
Commitment Requires Passion
Don’t vacation on someday isle…
Do Something
Doing something today can be the difference in your future between looking back with regret at what was left undone or looking back with pride in your accomplishments.
The Do Something
Choice
Three Things You Can Do
1. Spend more time on action and less time on thinking
2. Study successful people
3. Keep learning every day
“One of the marks of successful people is that they are action-oriented. One of the marks of average people is that they are talk-oriented.”
Brian Tracy
The Do Something
Choice
Learning from failure…
Persistence
Most successful people today are the result of persisting beyond failures, and usually not one, but many failures enable them to discover their route to success.
The Persistence Choice
Three Things You Can Do
1. When you reach road blocks to your success, don’t give up
2. Keep your eyes open to the opportunities that failure provides
3. If you want to win, you have to stay in the game
“The measure of a man is not where he stands in moments of convenience, but where he stands in times of challenge and adversity.”
Dr. Martin Luther King
The Persistence Choice
Conquering difficult times…
Adversity
Regardless of how adversity arrived, every successful person has faced, attacked, and conquered adversity somewhere along the way.
The Adversity Choice
Three Things You Can Do
1. Realize that adversity is short term - allow others to help you
2. Don’t panic, people respond better to crisis when they maximize their forward motion
3. Don’t waste your energy in looking for someone to blame
“Adversity causes some men to break, others to break records.”
William Arthur Ward
The Adversity Choice
Tough learning…
Criticism
The Criticism Choice
The biggest room we have is the room for improvement.
1. Criticism is a form of feedback
2. Determine the intention of the criticism – personal or improvement feedback
3. Be willing to learn from what’s being said
4. Focus the criticism on your actions not your person
5. Take appropriate action to improve
6. Thank the giver and be willing to return the favor
The Criticism Choice
Three Things You Can Do
1. Embrace criticism and learn from it
2. Constructive criticism can enlighten you to the changes you need to make to be successful
3. Acknowledge that criticism is a learning tool
“Remember, if people talk behind your back, it only means you’re two steps ahead.”
Fannie Flagg
The Criticism Choice
Facing truth…
Reality
Choosing reality provides us with a major indicator about where we are, where we’re going and what we have to do to get there.
The Reality Choice
Three Things You Can Do
1. Make reality checks a daily habit
2. Look for truth in every situation, every relationship, every crisis and every success
3. While reality may not be the easiest path, it will push us ahead on the road towards sustainability
“Either you deal with reality, or you can be sure that the reality is going to deal with you.”
Alex Haley
The Reality Choice
Goals Objectives and Metrics
Think of your Sustainability Plan a component of your city’s Strategic Plan
STRATEGIC PLANNING
BOARD POLICY DEVELOPMENT
SYSTEM INTEGRATION ™
SYSTEM INTEGRATION ™
PERFORMANCE MANAGEMENT
Policy Development
Board Process Policies Board/Executive Relationship Policies Executive Accountability Policies Strategic Direction Policies
Strategic Planning
Mission Goals Annual Performance Plan
Sustainability Plan
Performance Management
Annual Review Process Interim Review Process
Critical to Implementation
City GoalsDeveloped Council
Department ObjectivesDeveloped by Management Team with Employee Input
Department ObjectivesDeveloped by Management Team with Employee Input
Department ObjectivesDeveloped by Management Team with Employee Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
EMPLOYEE ACTION PLANS
Developed by Individual Employees with
Supervisor Input
CITY MISSION
Your Sustainability Plan should target city
operations and the community you serve.
Sample Sustainability Objectives
• Determine a strategy for regular communication with the community to raise awareness and gain support for environmental initiatives.
• Develop an Environmental Management System (EMS) complementary to ISO 14001, as the framework for setting and reviewing council’s environmental objectives and targets.
City of Boroondara
The Natural Step Framework
1. Quantify your current footprint
2. Create a vision for future performance
3. Define goals4. Determine impact on
key stakeholders5. Commit to actions that
will close the gap between your current footprint and the desired outcomes
• Green Buildings and Energy Efficiency
• Green Fleets and Alternative Fuels
• Climate Protection and Air Quality
• Purchasing and Procurement
• Waste Management and Recycling
• Land Use and Conservation
• Water Quality and Conservation
The Metrics Challenge
Metrics need to:• Inform strategy• Provide meaningful information• Support decision-making• Complement traditional measurement systems• Yield value to an organization• Measure what is right • Communicate effectively
Implementation Plan
Four Barriers to Implementation
• The Vision Barrier
• The People Barrier
• The Resource Barrier
• The Management Barrier
Nine out of ten organizations fail to execute strategy!
Sustainability Plan
PLANET
COUNTRY
COMMUNITY
CITY HALL
Reengineering processes is like trying to change
the tires on a moving vehicle!
MEETING TODAY'S CHALLENGES
Requires a New Way of Thinking
“Our budget has
been cut, sir….
I can give you
the song or the
dance, but not
both.”
INPUT PROCESS OUTPUT
$$ TimeTime
StaffStaff EquipmentEquipment
AdjustInput
AdjustInput
RedesignProcess
RedesignProcess
CustomerFeedback
CustomerFeedback
We do not inherit the earth from our ancestors.We borrow it
from our children…
Native American Proverb