leadership emotional intelligence in medical education
TRANSCRIPT
Leadership
Emotional Intelligence in Medical Education
IntroductionEmotional Intelligence (EQ)
Became focused with Goleman’s work in 1995
Combination of self-awareness, self-management, understanding of others and managing others.
Incorporation of EQ into interactions can help build stronger doctor-patient relationships
EQ has the potential to increase the understanding about interpersonal skills that rest on the ability to perceive, use, understand and manage emotions in oneself and others. (Grewel 2008)
Goals
Improve understanding of self-awareness and self-management
Define social awareness as it pertains to EQ
Discuss strategies to improve team relationship and team management
Demonstrate ways to integrate EQ into action within the leadership role in graduate medical education
Self-awarenessDepends on accurate self-assessment
Recognize personal strengths and weaknesses
Develop plan for improvement
ActivitiesReview Stephen Covey’s 7 Habits
Complete a self-evaluation with attention to: Recognition and management of emotions
Recognition of other’s emotions
Self-motivation
Share with group an example of how your emotions have cause you a problem at work
Self-ManagementDescribes emotional self-control
How you function when Stressed/AngryGiven negative feedbackHappy/inspired
ActivitiesDiscuss characteristics of a leader
TrustworthinessAdaptabilityConscientiousnessContinual strive for improvement
Complete self-evaluation with attention to: Temperament in stressful situationsReaction to unethical behaviorAdaptability to new challenges
Share with group how you controlled your emotions in a stressful situation at work
Social AwarenessDepends on understanding the emotions of others
EmpathyAwareness of the teamOrientation to service
Activities Small group incorporating
Discussion of diversity and differing opinions
View photographs of various interactions and discussWhat is happening? Who is in control of the situation?Who shows self-control?
Share with the group a personal experience where you were aware of the social dynamic. How did you handle it?
Relationship ManagementIncludes these characteristics
Development of others’ potentialBeing a catalyst for changeCommunication with clear thoughts and directionsBuild bonds and networking with members of the teamManagement of conflict as it occurs in the team
Activities to be done in small groupsDemonstrate how to provide feedback both good and badDiscuss the ways to be a “catalyst for change”Communicate the leader’s vision for the team Design an approach to get “buy in” from the teamOutline a plan for conflict management
Integration of EQ into Leadership in Graduate Medical Education
Examine opportunities and ways to incorporate EQ
Integration into the core competenciesModeling
Role playing
Stepping back to regroup
Use at the bedside when teaching
Utilization of 360 evaluations to link EQ scores with performance
Summary
EQ demonstrates insight into one’s emotions and the role they play in self developmentEQ can be strengthened in both the self and group areas through practiceEQ can be utilized when interviewing candidates for graduate positionsEQ can be utilized on 360 evaluations to gain insight into interpersonal skills
ReferencesBorges, N. Emotional Intelligence and Medical Specialty Choice: findings from three empirical studies”. Medical Education. 2009;43(6), 565-572.Bielaszka-DuVernay, C. Hiring for Emotional Intelligence. Best Practices Harvard Business Review. 19 Nov. 2008. www.blogs.hbr.org/hmu/2008/11/hiring-for-emotional-intellige.html Accessed April 15, 2011.Cooperman, K. Emotional intelligence and the healthcare staff: Maximizing performance and patient satisfaction. SRM. Vol. 8, No. 1, February 2010.Covey, S. The 7 Habits of Highly Effective People. Free Press, New York. 2004.Gibbs, Nancy. The EQ Factor. Time 146, No.14:60-68. 2 Oct 1995.Grewel, D. Emotional Intelligence and Graduate Medical Education. JAMA. 2008;300(10):1200-1202.Lynn, A.B. The EQ Interview. American Management Association. New York. 2008 Martin, BL. Emotional Intelligence (EQ) and Medical Education Practical Application. Lecture at The Ohio State University College of Medicine, 2008.