leadership for optimal performance
DESCRIPTION
A PPT for Law Enforcement agencies.TRANSCRIPT
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Leadership for Optimal Leadership for Optimal Performance!!Performance!!
Dave SmithDave [email protected]@gmail.com
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Listen SelfishlyListen Selfishly
What does this mean to What does this mean to me?me?
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What’s the Secret to What’s the Secret to Effective Organizations?Effective Organizations?
Focus onFocus onMission Mission
& & PeoplePeople
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Survey SaysSurvey SaysSurvey SaysSurvey Says
NameName
Position / ResponsibilitiesPosition / Responsibilities
StrengthsStrengths
WeaknessesWeaknesses
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Two Reasons Two Reasons for Failurefor Failure
1.1. System FlawsSystem Flaws
2.2. Leadership FlawsLeadership Flaws
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Defining Dysfunctional BehaviorDefining Dysfunctional BehaviorDefining Dysfunctional BehaviorDefining Dysfunctional Behavior
The road to success is often The road to success is often difficult to identify but…difficult to identify but…
… … the road to failure is easy to the road to failure is easy to recognize. recognize.
The road to success is often The road to success is often difficult to identify but…difficult to identify but…
… … the road to failure is easy to the road to failure is easy to recognize. recognize.
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10 Things That Will10 Things That Will Guarantee Failure Guarantee Failure
in Your in Your OrganizationOrganization
10 Things That Will10 Things That Will Guarantee Failure Guarantee Failure
in Your in Your OrganizationOrganization
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10 Ways to Guarantee Failure10 Ways to Guarantee Failure
1. Lose trust of each other1. Lose trust of each other
2. Failure to communicate2. Failure to communicate
3. Misuse of resources3. Misuse of resources
4. Take no risks4. Take no risks
5. Focus on the negative5. Focus on the negative
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10 Ways to Guarantee Failure10 Ways to Guarantee Failure
6.6. Contempt (Disrespect) for othersContempt (Disrespect) for others
7.7. Lose sight of the Mission (Vision)Lose sight of the Mission (Vision)
8.8. MicromanagementMicromanagement
9.9. Avoid conflictsAvoid conflicts
- Fight fair - Fight fair - Don't personalize - Don't personalize - Stick to current issue - Stick to current issue
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10 Ways to Guarantee Failure10 Ways to Guarantee Failure
10. Don't have fun10. Don't have fun
Others that made the listOthers that made the list
11. Failure to provide resources11. Failure to provide resources
12. Unwillingness to change12. Unwillingness to change
13. Failure to deal with customers (13. Failure to deal with customers (internal / externalinternal / external))
14. Failure to define roles14. Failure to define roles
15. Failure to stay flexible15. Failure to stay flexible
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1. System Flaws1. System Flaws
A.A. MissionMission
Unclear, confusedUnclear, confused
Undefined roles/responsibilitiesUndefined roles/responsibilities
Forgotten Forgotten
Overly ambitiousOverly ambitious
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1. System Flaws1. System Flaws
A.A. MissionMission
Unclear, confusedUnclear, confused
Undefined roles/responsibilitiesUndefined roles/responsibilities
Forgotten Forgotten
Overly ambitiousOverly ambitious
B.B. Lack of AccountabilityLack of Accountability
C.C. Silos (vertical & lateral) Silos (vertical & lateral)
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The Problem with SystemsThe Problem with Systems
Systems develop their own goal Systems develop their own goal
the instant they come into beingthe instant they come into being
Intra-system goals become the Intra-system goals become the
prioritypriority
Complex and rigid systems are Complex and rigid systems are
normally failingnormally failing
Loose systems last longer and Loose systems last longer and
work better!work better!
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2. Leadership Flaws2. Leadership Flaws
Fails to Create and Nurture the Fails to Create and Nurture the Proper Proper “Climate”“Climate”
Poor Communication SkillsPoor Communication Skills
Failure to Define RolesFailure to Define Roles
Ignores TalentIgnores Talent
Micro-managesMicro-manages
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Deputy Kyle Dinkheller, 22Deputy Kyle Dinkheller, 22Deputy Kyle Dinkheller, 22Deputy Kyle Dinkheller, 22
January 12, 1998 - Laurens CO, GAJanuary 12, 1998 - Laurens CO, GA
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What Happened?What Happened?
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Did His Organization Did His Organization Fail Him?Fail Him?
Did His Organization Did His Organization Fail Him?Fail Him?
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YouYou What are your priorities?What are your priorities? Your careerYour career The Mission of the organizationThe Mission of the organization The people who work for youThe people who work for you
What would those who work for What would those who work for you say about your priorities?you say about your priorities?
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Make changes, shake things Make changes, shake things up, question, think outside the up, question, think outside the proverbial box, partner with proverbial box, partner with line, be the bond between line line, be the bond between line and admin.and admin.
My favorite question;My favorite question; “Why are “Why are we doing this?”we doing this?”
The organizational system and The organizational system and the the Monkey MindMonkey Mind..
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Part I.Part I. The Common The Common
Denominators of Denominators of Successful Successful
OrganizationsOrganizationsWhat do successful What do successful
leaders and leaders and organizations have in organizations have in
common?common?
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I.I. Leadership is not Left to ChanceLeadership is not Left to Chance
II.II. Communal SpiritCommunal Spirit
III.III. A Synergistic System (Team)A Synergistic System (Team)
IV.IV. Talent is the KeyTalent is the Key
V.V. Mission Mission
VI.VI. The Human FactorThe Human Factor
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I.I.Leadership is not Leadership is not
Left to ChanceLeft to Chance
Effective Leaders Effective Leaders Actually Work at Actually Work at
Their CraftTheir Craft
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II. II. Communal SpiritCommunal SpiritCommunal SpiritCommunal Spirit - How long - How long
employees stay and how productive employees stay and how productive they are is determined by the they are is determined by the
relationship with their relationship with their immediate immediate supervisorssupervisors and the climate they are and the climate they are
exposed to on a daily basis.exposed to on a daily basis.
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In the book, In the book, First Break All the First Break All the RulesRules, the authors conclude , the authors conclude that that “No matter what your “No matter what your business the only way to business the only way to generate enduring profits is to generate enduring profits is to begin by building the kind of begin by building the kind of work environment that attracts, work environment that attracts, focuses, and keeps talented focuses, and keeps talented employees.”employees.”
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First, Break All the RulesFirst, Break All the Rules
Go to Slideshare.netGo to Slideshare.net
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TheThe #1 Goal, everyday, #1 Goal, everyday, of all of all supervisors, managers, and leaders in supervisors, managers, and leaders in any organization anywhere should be any organization anywhere should be
to; to;
Create an Atmosphere ofCreate an Atmosphere of
TRUSTTRUST
TRUST is the backbone of any relationship!!!!TRUST is the backbone of any relationship!!!!
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Technological advances - only tools
People are the engine and heart of People are the engine and heart of any organization any organization ((cliché - alertcliché - alert))
+65% of people leaving a job are +65% of people leaving a job are really leaving really leaving their managers’their managers’
Cost of losing experienced officer?Cost of losing experienced officer?
-1 ½ times the annual salary and good -1 ½ times the annual salary and good will in and out of organizationwill in and out of organization
Counterproductive if not “satisfied”Counterproductive if not “satisfied”
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The Adam-Henry TestThe Adam-Henry TestThe Adam-Henry TestThe Adam-Henry Test
Self-EvaluationSelf-Evaluation
We Are All LeadersWe Are All Leaders
Self-EvaluationSelf-Evaluation
We Are All LeadersWe Are All Leaders
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Self TestSelf Test
http://http://electricpulp.com/guykawasaki/electricpulp.com/guykawasaki/arsearse
//
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““AH”AH” Test #1 Test #1““AH”AH” Test #1 Test #1
After talking to the alleged After talking to the alleged adam henryadam henry, does the “target” , does the “target” feel oppressed, humiliated, de-feel oppressed, humiliated, de-energized, or belittled by the energized, or belittled by the person? In particular, does the person? In particular, does the target feel worse about him or target feel worse about him or herself?herself?
After talking to the alleged After talking to the alleged adam henryadam henry, does the “target” , does the “target” feel oppressed, humiliated, de-feel oppressed, humiliated, de-energized, or belittled by the energized, or belittled by the person? In particular, does the person? In particular, does the target feel worse about him or target feel worse about him or herself?herself?
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““AH” Test #2AH” Test #2““AH” Test #2AH” Test #2
Does the alleged Does the alleged adam henryadam henry aim his or her venom at people aim his or her venom at people who are who are less powerfulless powerful rather rather than at those people who are than at those people who are more powerfulmore powerful??
Does the alleged Does the alleged adam henryadam henry aim his or her venom at people aim his or her venom at people who are who are less powerfulless powerful rather rather than at those people who are than at those people who are more powerfulmore powerful??
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Good Boss Good Boss Bad BossBad Boss
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http://http://www.slideshare.net/Rypple/gwww.slideshare.net/Rypple/goodood
-boss-bad-boss-boss-bad-boss
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III. III. A Synergetic SystemA Synergetic System
(Effective Teams)(Effective Teams)
The Combined Effort is The Combined Effort is Greater than its PartsGreater than its Parts
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CEOs/ChiefsCEOs/Chiefs Establish and articulate the overall Establish and articulate the overall
MissionMission Exceptional communication skillsExceptional communication skills
ManagementManagement Establish strategiesEstablish strategies CommunicateCommunicate goals & objectives goals & objectives
Managers/CommandManagers/Command Ensure strategies are carried outEnsure strategies are carried out Recognize and manage talentRecognize and manage talent Communication and patience Communication and patience
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Supervisors/SergeantsSupervisors/Sergeants Are the Coaches of performanceAre the Coaches of performanceInsure the performance of the Insure the performance of the
subordinates matches the goals subordinates matches the goals and expectations of the and expectations of the organizationorganization
Leaders ?Leaders ?
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The Silo TheoryThe Silo Theory
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Team ConceptTeam Concept
Allows for individual Allows for individual achievement and utilization of achievement and utilization of unique skills and interests unique skills and interests while accomplishing the while accomplishing the MissionMission
Sink or Swim togetherSink or Swim together
The Unit itselfThe Unit itself
Team LeadersTeam Leaders
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Team Leader Level Team Leader Level CommunicationCommunication
IfIf a decision by one unit will effect another, a decision by one unit will effect another, it must be brought to the attention of the it must be brought to the attention of the other unit’s team leader (manager) other unit’s team leader (manager) immediatelyimmediately
Discuss reasonDiscuss reason
Must be designed with the Mission in mindMust be designed with the Mission in mind
Be on the same page when it is Be on the same page when it is implementedimplemented
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IV. IV. Talent is the KeyTalent is the Key
Recognizing and Utilizing Talent Recognizing and Utilizing Talent Within the Within the TEAMTEAM Concept Concept
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““A true leader is the one A true leader is the one who has sense enough to who has sense enough to pick good men to do what pick good men to do what he wants done, and self-he wants done, and self-restraint to keep from restraint to keep from meddling with them while meddling with them while they do it.”they do it.”
TheodoreTheodore RooseveltRoosevelt
““A true leader is the one A true leader is the one who has sense enough to who has sense enough to pick good men to do what pick good men to do what he wants done, and self-he wants done, and self-restraint to keep from restraint to keep from meddling with them while meddling with them while they do it.”they do it.”
TheodoreTheodore RooseveltRoosevelt
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V. Mission, Goals & V. Mission, Goals & Objectives, and PurposeObjectives, and Purpose
MissionMission, , purposepurpose, , goalsgoals & & objectivesobjectives,, are are absolutely absolutely
essentialessential for the individuals for the individuals and the work force as a and the work force as a
whole.whole.
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WithoutWithout a Mission, Purpose, and a Mission, Purpose, and
Direction, Direction, performance is left to performance is left to
chancechance!!
The Purpose and Mission of an The Purpose and Mission of an
organization must be translated organization must be translated
into Objectives. into Objectives.
There must be acceptance & There must be acceptance &
buy-in. buy-in. (How do you get that?)(How do you get that?)
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VII. VII. Understand the Understand the Human FactorHuman Factor
The Essence of The Essence of Organizational SuccessOrganizational Success
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Belief SystemsBelief SystemsBelief SystemsBelief Systems
External Belief SystemsExternal Belief Systems God / Family / Mission (Life’s Meaning)God / Family / Mission (Life’s Meaning)
Internal Belief SystemsInternal Belief Systems Optimism vs. Pessimism (victim)Optimism vs. Pessimism (victim) Locus of ControlLocus of Control Healthy ExpectationsHealthy Expectations Commitment to Team Commitment to Team RelationshipsRelationships
External Belief SystemsExternal Belief Systems God / Family / Mission (Life’s Meaning)God / Family / Mission (Life’s Meaning)
Internal Belief SystemsInternal Belief Systems Optimism vs. Pessimism (victim)Optimism vs. Pessimism (victim) Locus of ControlLocus of Control Healthy ExpectationsHealthy Expectations Commitment to Team Commitment to Team RelationshipsRelationships
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Police and the mythology of Police and the mythology of RISKRISK
Better equipment and training Better equipment and training are the variables that matter.are the variables that matter.We seek less and less risk in our We seek less and less risk in our lives.lives.Veterans are at less risk than Veterans are at less risk than rookies.rookies.
Police and the mythology of Police and the mythology of RISKRISK
Better equipment and training Better equipment and training are the variables that matter.are the variables that matter.We seek less and less risk in our We seek less and less risk in our lives.lives.Veterans are at less risk than Veterans are at less risk than rookies.rookies.
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HOMO PRUDENSHOMO PRUDENS•ZERO RISK MANZERO RISK MAN•SEEKS LOWER RISKSEEKS LOWER RISK•A MYTHA MYTH
HOMO PRUDENSHOMO PRUDENS•ZERO RISK MANZERO RISK MAN•SEEKS LOWER RISKSEEKS LOWER RISK•A MYTHA MYTH
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•HOMO ALEATORIUSHOMO ALEATORIUS•DICE SHOOTING, GAMBLERDICE SHOOTING, GAMBLER
•RISK TAKING IS GLORIFEDRISK TAKING IS GLORIFED•LIFE IS UNCERTAINLIFE IS UNCERTAIN
--GAMBLERS GAMBLERS OUT OF NECESSITYOUT OF NECESSITY
-RISK IS PART OF -RISK IS PART OF FULFILLMENTFULFILLMENT
-LIVE BY THE DANCE OF -LIVE BY THE DANCE OF RISK RISK THERMOSTATSTHERMOSTATS
•HOMO ALEATORIUSHOMO ALEATORIUS•DICE SHOOTING, GAMBLERDICE SHOOTING, GAMBLER
•RISK TAKING IS GLORIFEDRISK TAKING IS GLORIFED•LIFE IS UNCERTAINLIFE IS UNCERTAIN
--GAMBLERS GAMBLERS OUT OF NECESSITYOUT OF NECESSITY
-RISK IS PART OF -RISK IS PART OF FULFILLMENTFULFILLMENT
-LIVE BY THE DANCE OF -LIVE BY THE DANCE OF RISK RISK THERMOSTATSTHERMOSTATS
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RISK THERMOSTATRISK THERMOSTATRISK THERMOSTATRISK THERMOSTAT
Police and the Police and the mythology of mythology of RiskRisk
–Just don’t use the word Just don’t use the word ““ROUTINEROUTINE”” and we’ll be okayand we’ll be okay–We evaluate risk with cold, We evaluate risk with cold,
hard reason…hard reason…
Police and the Police and the mythology of mythology of RiskRisk
–Just don’t use the word Just don’t use the word ““ROUTINEROUTINE”” and we’ll be okayand we’ll be okay–We evaluate risk with cold, We evaluate risk with cold,
hard reason…hard reason…
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THE DANCE OF RISKTHE DANCE OF RISKTHE DANCE OF RISKTHE DANCE OF RISK
PROPENSITYTO TAKE
RISKS
PROPENSITYTO TAKE
RISKS
PERCEIVEDDANGER
PERCEIVEDDANGER
BALANCING BEHAVIORS
BALANCING BEHAVIORS
REWARDSREWARDS
ACCIDENTSACCIDENTS
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EXAMPLES OF RISK EXAMPLES OF RISK COMPENSATIONCOMPENSATION
EXAMPLES OF RISK EXAMPLES OF RISK COMPENSATIONCOMPENSATION
THE 55 MILE LIMITTHE 55 MILE LIMIT
THE AIRBAG EXPERIENCETHE AIRBAG EXPERIENCE
SEATBELTS IN SCANDINAVIASEATBELTS IN SCANDINAVIA
THE 55 MILE LIMITTHE 55 MILE LIMIT
THE AIRBAG EXPERIENCETHE AIRBAG EXPERIENCE
SEATBELTS IN SCANDINAVIASEATBELTS IN SCANDINAVIA
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UNDERSTANDING RISKUNDERSTANDING RISKUNDERSTANDING RISKUNDERSTANDING RISK
VOLUNTARY V. VOLUNTARY V.
INVOLUNTARYINVOLUNTARY– WE TOLERATE MUCH WE TOLERATE MUCH
MORE VOLUNTARYMORE VOLUNTARY
REAL RISK V. REAL RISK V.
VOLUNTARY V. VOLUNTARY V.
INVOLUNTARYINVOLUNTARY– WE TOLERATE MUCH WE TOLERATE MUCH
MORE VOLUNTARYMORE VOLUNTARY
REAL RISK V. REAL RISK V.
PERCEIVED RISKPERCEIVED RISKPERCEIVED RISKPERCEIVED RISK
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RESILANCE
Harden the Target!RESILANCE
Harden the Target!
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DEALING WITH RISKDEALING WITH RISKDEALING WITH RISKDEALING WITH RISK
RESILIANCERESILIANCE– HARDEN THE TARGETHARDEN THE TARGET
ANTICIPATIONANTICIPATION– TRAININGTRAINING– EXPERIENCEEXPERIENCE
WE LEARN FROM OURS AND OTHERSWE LEARN FROM OURS AND OTHERS
– RITUALS NOT ROUTINESRITUALS NOT ROUTINES
Understanding RiskUnderstanding Risk
ANTICIPATIONANTICIPATION•TRAININGTRAINING•EXPERIENCEEXPERIENCE
•WE LEARN FROM WE LEARN FROM OURS & OTHERSOURS & OTHERS
•RITUALS NOT RITUALS NOT ROUTINESROUTINES
ANTICIPATIONANTICIPATION•TRAININGTRAINING•EXPERIENCEEXPERIENCE
•WE LEARN FROM WE LEARN FROM OURS & OTHERSOURS & OTHERS
•RITUALS NOT RITUALS NOT ROUTINESROUTINES
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REAL RISK
PERCEIVED RISK
UNTRAINED
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REAL RISK
PERCEIVED RISK
TRAINED
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REAL RISK
PERCEIVED RISK
DETRAINED BY ROUTINE
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REAL RISK
PERCEIVED RISK
TRAINED
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REAL RISK
PERCEIVED RISK
DETRAINED BY ROUTINE
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ROUTINEROUTINE
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ROUTINE AS TRAINERROUTINE AS TRAINER
IT IS INVISIBLE BY ITS NATUREIT IS INVISIBLE BY ITS NATURE
A REPETITION IS A REPETITIONA REPETITION IS A REPETITION
IF I DO IT I LEARN ITIF I DO IT I LEARN IT
IF I DO IT A LOT, I LEARN IT WELLIF I DO IT A LOT, I LEARN IT WELL
IT IS INVISIBLE BY ITS NATUREIT IS INVISIBLE BY ITS NATURE
A REPETITION IS A REPETITIONA REPETITION IS A REPETITION
IF I DO IT I LEARN ITIF I DO IT I LEARN IT
IF I DO IT A LOT, I LEARN IT WELLIF I DO IT A LOT, I LEARN IT WELL
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ROUTINE AS TRAINERROUTINE AS TRAINER
LEVELS OF LEARNINGLEVELS OF LEARNING–COGNITIVECOGNITIVE–ASSOCIATIVEASSOCIATIVE–AUTOMATICAUTOMATIC
(A Habit)(A Habit)
LEVELS OF LEARNINGLEVELS OF LEARNING–COGNITIVECOGNITIVE–ASSOCIATIVEASSOCIATIVE–AUTOMATICAUTOMATIC
(A Habit)(A Habit)
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Complacency Complacency KILLSKILLS
Complacency Complacency KILLSKILLS
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THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
REINFORCE TRUE RISKSREINFORCE TRUE RISKS
MAKE THE JOB MORE MAKE THE JOB MORE FULFILLINGFULFILLING
REINFORCE TRUE RISKSREINFORCE TRUE RISKS
MAKE THE JOB MORE MAKE THE JOB MORE FULFILLINGFULFILLING
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THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
MAY OR MAY MAY OR MAY NOT BE REALNOT BE REALMAY OR MAY MAY OR MAY NOT BE REALNOT BE REAL
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THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
THE ROLE OF THE ROLE OF ACCIDENTSACCIDENTS
HELP US BY INNOCULATIONHELP US BY INNOCULATION
THE ROLE OF THE TRAINERTHE ROLE OF THE TRAINER– MAKE YOUR ACCIDENTS REALISTICMAKE YOUR ACCIDENTS REALISTIC– MAKE YOUR ACCIDENTS EMOTIONALMAKE YOUR ACCIDENTS EMOTIONAL– MAKE YOUR ACCIDENTS SAFEMAKE YOUR ACCIDENTS SAFE
HELP US BY INNOCULATIONHELP US BY INNOCULATION
THE ROLE OF THE TRAINERTHE ROLE OF THE TRAINER– MAKE YOUR ACCIDENTS REALISTICMAKE YOUR ACCIDENTS REALISTIC– MAKE YOUR ACCIDENTS EMOTIONALMAKE YOUR ACCIDENTS EMOTIONAL– MAKE YOUR ACCIDENTS SAFEMAKE YOUR ACCIDENTS SAFE
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The Closer to the The Closer to the Performance the Performance the
Feedback the Greater Feedback the Greater the Effect!the Effect!
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MAXIMIZE YOUR CHANCE
OPPORTUNITIES
MAXIMIZE YOUR CHANCE
OPPORTUNITIES
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LISTEN TO YOUR LUCKY HUNCHESLISTEN TO YOUR LUCKY HUNCHES
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EXPECT GOOD FORTUNE
EXPECT GOOD FORTUNE
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TURN YOUR BAD LUCK INTO GOODTURN YOUR BAD LUCK INTO GOOD
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THE DANCE OF RISKTHE DANCE OF RISK
PROPENSITYTO TAKE
RISKS
PERCEIVEDDANGER
BALANCING BEHAVIORSBALANCING BEHAVIORS
REWARDS
ACCIDENTS
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Are the BEST Antidote For
ROUTINE There Is!
Are the BEST Antidote For
ROUTINE There Is!
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We Defeat Routine
We Defeat Routine
By Creating Rituals
By Creating Rituals
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David Lee Roth and his M and M’sDavid Lee Roth and his M and M’s
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CREATE YOUR OWN
CREATE YOUR OWN
PILOT’S CHECKLIST
PILOT’S CHECKLIST
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Maintaining Optimism Maintaining Optimism
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Optimism:Optimism:-More than a -More than a
glass half full or glass half full or half emptyhalf empty
Optimism:Optimism:-More than a -More than a
glass half full or glass half full or half emptyhalf empty
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Internal Belief Internal Belief SystemsSystems
Internal Belief Internal Belief SystemsSystems
OptimistsOptimists
Locus of Control Locus of Control – Who controls your life and destiny?Who controls your life and destiny?
OptimistsOptimists
Locus of Control Locus of Control – Who controls your life and destiny?Who controls your life and destiny?
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Victim-Based Victim-Based ThinkingThinking
Victim-Based Victim-Based ThinkingThinking
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“There are Two Things I Hate!”“There are Two Things I Hate!”
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Victim-Based Victim-Based ThinkingThinking
Victim-Based Victim-Based ThinkingThinking
Merging of personal and Merging of personal and
professional rolesprofessional roles
Hypersensitive to change Hypersensitive to change
(change is an assault)(change is an assault)
Merging of personal and Merging of personal and
professional rolesprofessional roles
Hypersensitive to change Hypersensitive to change
(change is an assault)(change is an assault)
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Victim-Based Victim-Based ThinkingThinking
Victim-Based Victim-Based ThinkingThinking
Rigid/InflexibleRigid/Inflexible
Believes control lies Believes control lies with otherswith others
Rigid/InflexibleRigid/Inflexible
Believes control lies Believes control lies with otherswith others
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Victim-Based Victim-Based ThinkingThinking
Victim-Based Victim-Based ThinkingThinking
Retaliate for perceived wrongsRetaliate for perceived wrongs
Social isolation from most othersSocial isolation from most others(only a chosen few of “the good people”)(only a chosen few of “the good people”)
Grandiose sense of self-Grandiose sense of self-importanceimportance
Retaliate for perceived wrongsRetaliate for perceived wrongs
Social isolation from most othersSocial isolation from most others(only a chosen few of “the good people”)(only a chosen few of “the good people”)
Grandiose sense of self-Grandiose sense of self-importanceimportance
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Victim-Based Victim-Based ThinkingThinking
Victim-Based Victim-Based ThinkingThinking
Exaggerated perception of Exaggerated perception of
own accomplishments and own accomplishments and worthworth
Sense of entitlementSense of entitlement
Exaggerated perception of Exaggerated perception of
own accomplishments and own accomplishments and worthworth
Sense of entitlementSense of entitlement
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ForgivenessForgivenessForgivenessForgiveness
•Can you forgive others who wrong you?
•Can you forgive yourself when you do
wrong?
•Can you forgive others who wrong you?
•Can you forgive yourself when you do
wrong?
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Understand the Understand the Power of Power of
Forgiveness…Forgiveness…
Understand the Understand the Power of Power of
Forgiveness…Forgiveness…
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Forgiveness Forgiveness Gives YouGives YouFreedom!Freedom!
Forgiveness Forgiveness Gives YouGives YouFreedom!Freedom!
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Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Protective factors against PTSD:Protective factors against PTSD:
Commitment to the cause of one's Commitment to the cause of one's risky jobrisky job
Excellent preparation for the task Excellent preparation for the task so that you feel in control and so that you feel in control and competent competent (IE: TRAINING!)(IE: TRAINING!)
Protective factors against PTSD:Protective factors against PTSD:
Commitment to the cause of one's Commitment to the cause of one's risky jobrisky job
Excellent preparation for the task Excellent preparation for the task so that you feel in control and so that you feel in control and competent competent (IE: TRAINING!)(IE: TRAINING!)
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Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Protective factors against PTSD:Protective factors against PTSD:
Ability to derive meaning from a Ability to derive meaning from a disaster if it does occur despite disaster if it does occur despite preparationpreparation (IE: (IE: BELIEFS!BELIEFS!))
Excellent comradeshipExcellent comradeship ((FRIENDS!FRIENDS!))
Protective factors against PTSD:Protective factors against PTSD:
Ability to derive meaning from a Ability to derive meaning from a disaster if it does occur despite disaster if it does occur despite preparationpreparation (IE: (IE: BELIEFS!BELIEFS!))
Excellent comradeshipExcellent comradeship ((FRIENDS!FRIENDS!))
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Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Dr. Sally SatelDr. Sally SatelSpecialist in Post Vietnam Era PTSDSpecialist in Post Vietnam Era PTSD
Protective factors against PTSD:Protective factors against PTSD:
Support of family if there is a Support of family if there is a disaster - disaster - isolation is bad for isolation is bad for people who have experienced a people who have experienced a traumatic event!traumatic event!
Protective factors against PTSD:Protective factors against PTSD:
Support of family if there is a Support of family if there is a disaster - disaster - isolation is bad for isolation is bad for people who have experienced a people who have experienced a traumatic event!traumatic event!
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DON’T LET YOUR DON’T LET YOUR PEOPLE BE PEOPLE BE
MADE MADE “HELPLESS!”“HELPLESS!”
DON’T LET YOUR DON’T LET YOUR PEOPLE BE PEOPLE BE
MADE MADE “HELPLESS!”“HELPLESS!”
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This could never happen This could never happen in police work...in police work...
This could never happen This could never happen in police work...in police work...
Right?!Right?!Right?!Right?!
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Maintaining Maintaining OptimismOptimismMaintaining Maintaining OptimismOptimism
Live in the NOW!Live in the NOW!
Monitor our Monitor our self talkself talk
Keep our beliefs strongKeep our beliefs strong
Live in the NOW!Live in the NOW!
Monitor our Monitor our self talkself talk
Keep our beliefs strongKeep our beliefs strong
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Maintaining OptimismMaintaining OptimismMaintaining OptimismMaintaining Optimism
We are responsible for our We are responsible for our lives!lives!
Keep our sense of missionKeep our sense of mission
Don’t let the bureaucracy Don’t let the bureaucracy get to you!get to you!
We are responsible for our We are responsible for our lives!lives!
Keep our sense of missionKeep our sense of mission
Don’t let the bureaucracy Don’t let the bureaucracy get to you!get to you!
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The Nature of BureaucraciesThe Nature of Bureaucracies
No-men and the Law of DelayNo-men and the Law of Delay
The Abilene ParadoxThe Abilene Paradox
The Nature of BureaucraciesThe Nature of Bureaucracies
No-men and the Law of DelayNo-men and the Law of Delay
The Abilene ParadoxThe Abilene Paradox
Battling the BureaucracyBattling the Bureaucracy
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Battling the BureaucracyBattling the BureaucracyBattling the BureaucracyBattling the BureaucracyDiscipline v. DisciplineDiscipline v. Discipline
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BureaucracyBureaucracy BureaucracyBureaucracyDoesn’t work well and eats at Doesn’t work well and eats at
the human spirit but is still the human spirit but is still the best way to get things the best way to get things
done! done! Damn it!Damn it!
Doesn’t work well and eats at Doesn’t work well and eats at the human spirit but is still the human spirit but is still the best way to get things the best way to get things
done! done! Damn it!Damn it!
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The Problem With SystemsThe Problem With Systems
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The Problem with The Problem with SystemsSystems
The Problem with The Problem with SystemsSystems
Systemantics AxiomsSystemantics Axioms
Systems work poorly or not at allSystems work poorly or not at all
New systems create new problemsNew systems create new problems
Systemantics AxiomsSystemantics Axioms
Systems work poorly or not at allSystems work poorly or not at all
New systems create new problemsNew systems create new problems
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The Problem with The Problem with SystemsSystems
The Problem with The Problem with SystemsSystems
System tend to grow and encroachSystem tend to grow and encroach
Complex systems exhibit Complex systems exhibit unpredictable behaviorunpredictable behavior
Complex systems tend to oppose Complex systems tend to oppose their own functiontheir own function
System tend to grow and encroachSystem tend to grow and encroach
Complex systems exhibit Complex systems exhibit unpredictable behaviorunpredictable behavior
Complex systems tend to oppose Complex systems tend to oppose their own functiontheir own function
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The Problem with The Problem with SystemsSystems
The Problem with The Problem with SystemsSystems
System tend to grow and encroachSystem tend to grow and encroach
Complex systems exhibit Complex systems exhibit unpredictable behaviorunpredictable behavior
Complex systems tend to oppose Complex systems tend to oppose their own functiontheir own function
System tend to grow and encroachSystem tend to grow and encroach
Complex systems exhibit Complex systems exhibit unpredictable behaviorunpredictable behavior
Complex systems tend to oppose Complex systems tend to oppose their own functiontheir own function
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The Problem with SystemsThe Problem with SystemsThe Problem with SystemsThe Problem with Systems
People in systems tend to not do People in systems tend to not do what the system says they dowhat the system says they do
Systems develop their own goal Systems develop their own goal the instant they come into beingthe instant they come into being
People in systems tend to not do People in systems tend to not do what the system says they dowhat the system says they do
Systems develop their own goal Systems develop their own goal the instant they come into beingthe instant they come into being
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The Problem with SystemsThe Problem with SystemsThe Problem with SystemsThe Problem with Systems
Intra-system goals come firstIntra-system goals come first
Complex systems are normally Complex systems are normally failingfailing
Loose system last longer and work Loose system last longer and work better!better!
Intra-system goals come firstIntra-system goals come first
Complex systems are normally Complex systems are normally failingfailing
Loose system last longer and work Loose system last longer and work better!better!
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Change in a BureaucracyChange in a BureaucracyChange in a BureaucracyChange in a Bureaucracy
Rigid by natureRigid by nature
Learn to speak its Learn to speak its language…staff worklanguage…staff work
Convince don’t threatenConvince don’t threaten
Rigid by natureRigid by nature
Learn to speak its Learn to speak its language…staff worklanguage…staff work
Convince don’t threatenConvince don’t threaten
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““The Power of The Power of Positive Positive
AnnoyanceAnnoyance””
““The Power of The Power of Positive Positive
AnnoyanceAnnoyance””
Change in a Change in a BureaucracyBureaucracyChange in a Change in a
BureaucracyBureaucracy
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Change in a BureaucracyChange in a BureaucracyChange in a BureaucracyChange in a Bureaucracy
Use the Use the Power of Positive Power of Positive Annoyance!Annoyance!
Truth equals Mass times Truth equals Mass times VolumesVolumes
Require little work by the Require little work by the Bureaucrats!!Bureaucrats!!
Use the Use the Power of Positive Power of Positive Annoyance!Annoyance!
Truth equals Mass times Truth equals Mass times VolumesVolumes
Require little work by the Require little work by the Bureaucrats!!Bureaucrats!!
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Maintaining OptimismMaintaining OptimismMaintaining OptimismMaintaining Optimism
We are responsible for our We are responsible for our lives!lives!
Keep our sense of mission.Keep our sense of mission.
Don’t let the bureaucracy get Don’t let the bureaucracy get to you!to you!
We are responsible for our We are responsible for our lives!lives!
Keep our sense of mission.Keep our sense of mission.
Don’t let the bureaucracy get Don’t let the bureaucracy get to you!to you!
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CHOOSE YOUR
BATTLES WISELY
CHOOSE YOUR
BATTLES WISELY
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Maintaining OptimismMaintaining OptimismMaintaining OptimismMaintaining Optimism
Live in the NOW!Live in the NOW!
Monitor our self talk.Monitor our self talk.
Keep our beliefs strong.Keep our beliefs strong.
Live in the NOW!Live in the NOW!
Monitor our self talk.Monitor our self talk.
Keep our beliefs strong.Keep our beliefs strong.
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What Do What Do YouYou Control? Control? What Do What Do YouYou Control? Control?
Your integrityYour integrity
Your professionalismYour professionalism
Your work ethic & productYour work ethic & product
Your reactionsYour reactions
Your integrityYour integrity
Your professionalismYour professionalism
Your work ethic & productYour work ethic & product
Your reactionsYour reactions
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What Don’t What Don’t YouYou Control? Control?What Don’t What Don’t YouYou Control? Control?
The agencyThe agency
The administrationThe administration
The courtsThe courts
The communityThe community
Department politicsDepartment politics
The reaction of othersThe reaction of others
The agencyThe agency
The administrationThe administration
The courtsThe courts
The communityThe community
Department politicsDepartment politics
The reaction of othersThe reaction of others
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“ “Love your profession, love your Love your profession, love your brothers and sisters in law brothers and sisters in law
enforcement, but do not love enforcement, but do not love your agency, your agency, because it is not because it is not your agency’s job to love you your agency’s job to love you
backback.”.”
“ “Love your profession, love your Love your profession, love your brothers and sisters in law brothers and sisters in law
enforcement, but do not love enforcement, but do not love your agency, your agency, because it is not because it is not your agency’s job to love you your agency’s job to love you
backback.”.”
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The difference The difference between between
Bureaucrats and Bureaucrats and Leaders…Leaders…
The difference The difference between between
Bureaucrats and Bureaucrats and Leaders…Leaders…
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Leadership for Optimal Leadership for Optimal Performance!!Performance!!
Dave SmithDave [email protected]@gmail.com