Leadership Framework

Colas Rail | Leadership Framework 3

Colas Rail Leadership Framework

What is the Leadership Framework and why have it?

If you have the desire and willpower, you can become an effective leader. Good leaders develop through a

never-ending process of self-study, education, training and experience. This guide will help you through that

process. To inspire your team into higher levels of performance, there are certain things you must be, know

and do. These do not come naturally, but are acquired through continual work and study. Good leaders are

continually working and studying to improve their leadership skills; they are NOT resting on their laurels.

When should I use it?

� Performance Review

� Leadership Training

� Day-to-Day Management

� Talent Management

� Succession Planning

� Recruitment

How do I use the Leadership Framework? PLAN

� Read through the framework before you start

� Allow half an hour of uninterrupted time

� Collect any feedback you have, e.g. your last review, career discussion, or simply ask

for feedback from colleagues

DO

� Work through each of the Behavioural Competencies and place a or a as objectively

as you can. means you believe you do this / is a strength and means that you believe

you don’t do this / is a development area

� Choose 2 or 3 behaviours that you think will make the most difference to you (pick strengths

and weaknesses)

� Discuss and get feedback on your choices from your manager

� Once you have agreed which behavioural competencies to focus on add them

to the behavioural section of your personal development plan in the review

� Discuss with your manager what objectives to set on your personal development plan

� Take action on the areas you identify

REVIEW

� Update your personal development plan as part of the performance management cycle

and during your 1-to-1s with your manager

� Update your objectives as you develop

Colas Rail | Leadership Framework4

Leadership Behaviours

Energy:

Lead, manage and inspire my team

� Provide direction and encourage ambition

� Work effectively in a team

� Instrumental in moving my team towards

objectives

� Support and challenge individuals to achieve

their full potential

� Set stretching objectives and measure

progress against them

� Adapt personal style and behavioural

approach to get buy-in for ideas and plans

Maximise my personal edge

� Utilise intelligence and adaptability to deliver

projects successfully

� Champion, support and deliver change to

improve the service we provide to the client

� Generate innovative solutions to tackling

problems and opportunities

� Analyse issues, problems and opportunities to

and deliver effective business outcomes

� Develop the specialist knowledge and

expertise to provide cutting edge solutions for

clients

� Show broad business thinking and sound

commercial judgement

� Communicate internally and to a wider

audience in an inspirational way

Makes things happen

� Deliver projects safely, on time and to budget

� Plan and organise time and resources

effectively to achieve objectives

� Communicate in a way that allows us to deliver

a quality product everytime

� Prioritise work according to business needs

and manage conflicting and changing

priorities

� Understand that safety is a number one

priority during project delivery

Stay close to the client

� Listen and respond to their needs

� Build trust with the client

� Deliver solutions that benefit Colas Rail and

the client*

� Communicate clearly and confidently in all

situations

� Build and maintain a positive relationship with

the client

‘Get up and go’ attitude of a leader.

� Demonstrate personal ambition and desire to

succeed

� Actively seek to learn at work and take

advantage of opportunities using knowledge

and skills

� Results-driven and commit 100% to the work

undertaken

� Remain focused and driven especially in

challenging times

� Sets standards for organisational behaviour

and carries through on promises

Energise:

Edge:

Execute:

Engage the Client:

Energy

� Demonstrate personal ambition and desire to succeed

� Actively seek to learn at work and take advantage of opportunities using knowledge

and skills

� Results-driven and commit 100% to the work undertaken

� Remain focused and driven especially in challenging times

� Sets standards for organisational behaviour and carries through on promises

Linked Behaviours

Achieving Personal Work Goals and Objectives

A) Accept and tackles demanding goals with enthusiasm

B) Works hard and puts in longer hours when it is

necessary

C) Identifies development strategies needed to achieve

career goals and makes use of developmental or training

opportunities

D) Seeks progression to roles of increased responsibility

and influence

Linked Behaviours

Learning and Researching

A) Rapidly learns new tasks and quickly commits

information to memory

B) Gathers comprehensive information to support

decision making

C) Demonstrate a rapid understanding of newly

presented information

D) Encourages an organisational learning approach

(i.e. learns from successes and failures and seeks staff

and customer feedback)

E) Manages knowledge (Collects, classifies and

disseminates knowledge of use to the organisation)

Adapting and Responding to Change

A) Adapts to changing circumstances

B) Accepts new ideas and change initiatives

C) Adapts interpersonal style to suit different people or

situations

D) Shows respect and sensitivity towards cultural and

religious differences

E) Deals with ambiguity, making positive use of the

opportunities it presents

Adhering to Principles and Values

A) Adapts to changing circumstances

B) Accepts new ideas and change initiatives

C) Adapts interpersonal style to suit different people or

situations

D) Shows respect and sensitivity towards cultural and

religious differences

E) Deals with ambiguity, making positive use of the

opportunities it presents

Rationale

Individuals who like to work to demanding goals

and targets are likely to demonstrate personal

ambition and desire to succeed, be results driven

and commit 100%.

Rationale

A tendency to encourage an organisational learning

approach and manage knowledge will support in

actively seek to learn at work and take advantage of

opportunities using knowledge and skills.

Those that have a show a tendency to adapt in

challenging circumstances will be more likely to

remain focused and driven especially in challenging

times.Those that demonstrate integrity and uphold ethic

and values will be more inclined to set standards

for organisational behaviour and carry through on

promises.

‘Get up and go’ attitude of a leader

ENERGY ENERGISE EDGE EXECUTE ENGAGE Colas Rail | Leadership Framework 7

Energise

� Provide direction and encourage ambition

� Work effectively in a team

� Instrumental in moving my team towards objectives

� Support and challenge individuals to achieve their full potential

� Set stretching objectives and measure progress against them

� Adapt personal style and behavioural approach to get buy-in for ideas and plans

Linked Behaviours

Leading and Supervising

A) Provides others with a clear direction

B) Sets appropriate standards of behaviour

C) Delegates work appropriately and fairly

D) Motivates and empowers others

E) Provides staff with development opportunities

and coaching

F) Recruits staff of a high calibre

Formulating Strategies and Concepts

A) Works strategically to realise organisational goals

B) Sets and develops strategies

C) Identifies and develops positive and compelling visions

of the organisation’s future potential

D) Takes account of a wide range of issues across, and

related to, the organisation

Working with People

A) Demonstrates an interest in and understanding of

others

B) Adapts to the team and builds team spirit

C) Recognises and rewards the contributions of others

D) Listens, consults others and communicates proactively

E) Supports and cares for others

F) Develops and openly communicates self-insight such

as an awareness of own strengths and weaknesses

Rationale

Individuals who set appropriate standards of

behaviour and motivate and empower others are

more likely to provide direction and encourage

ambition and set stretching objectives and measure

progress against them.

A tendency to work strategically to realise

organisational goals will be more likely to create a

vision for the organisation that is inspirational.

Those that listen, consult others and communicate

proactively will be more inclined to work effectively

in a team and support and challenge individuals to

achieve their full potential.

People that recognise and reward the contributions

of others and support and care for others will be

instrumental in moving the team towards objectives

and set stretching objectives and measure progress

against them.

Individuals that adapt to the team and build team

spirit will adapt personal style and behavioural

approach to get buy-in for ideas and plans.

Lead, manage and inspire my team

ENERGY ENERGISE EDGE EXECUTE ENGAGE Colas Rail | Leadership Framework 9

Edge

� Utilise intelligence and adaptability to deliver projects successfully

� Champion, support and deliver change to improve the service we provide to the client

� Generate innovative solutions to tackling problems and opportunities

� Analyse issues, problems and opportunities to and deliver effective business outcomes

� Develop the specialist knowledge and expertise to provide cutting edge solutions for clients

� Show broad business thinking and sound commercial judgement

� Communicate internally and to a wider audience in an inspirational way

Linked Behaviours

Creating and Innovating

A) Produces new ideas, approaches or insights

B) Creates innovative products or designs

C) Produces a range of solutions to problems

D) Seeks opportunities for organisational problems

E) Devise effective change initiatives

Applying Expertise and Technology

A) Applies specialist and detailed te4chnical expertise

B) Develops job knowledge and expertise through

continual professional development

C) Shares expertise and knowledge with others

D) Uses technology to achieve work objectives

E) Demonstrates appropriate physical co-ordination and

endurance, manual skills, spatial awareness and dexterity

F) Demonstrates an understanding of different

organisational departments and functions

Coping with Pressures and Setbacks

A) Works productively in a high pressure environment

B) Keeps emotions under control during difficult situations

C) Balances the demands of work life and personal life

D) Maintains a positive outlook at work

E) Handles criticism well and learns from it

Linked Behaviours

Entrepreneurial and Commercial Thinking

A) Keeps up to date with competitor information and

market trends

B) Identifies business opportunities for the organisation

C) Demonstrates financial awareness

D) Controls costs and thinks in terms of profit, loss and

added value

Presenting and Communicating Information

A) Speaks clearly and fluently

B) Expresses opinions, information and key points of an

argument clearly

C) Makes presentations and undertakes public speaking

with skill and competence

D) Responds quickly to the needs of an audience and to

their reactions and feedback

E) Projects credibility

Analysing

A) Analyses numerical data, verbal data and all other

sources of information

B) Breaks information into component parts, patterns and

relationships

C) Probes for further information or greater understanding

of a problem

D) Makes rational judgements from the available

information and analysis

E) Produces workable solutions to a range of problems

F) Demonstrates an understanding of how one issue may

be a part of a much larger system

Rationale

People who produce new ideas are likely to generate

innovative solutions to tackling problems and

opportunities.

Those that seek opportunities for organisational

improvement will be more inclined to champion,

support and deliver change to improve the service

we provide to the client.

Individuals who show that they can develop

job knowledge and expertise through continual

professional development will be able to develop the

specialist knowledge and expertise to provide cutting

edge solutions for clients.

Individuals that have a tendency to work productively

in a high pressure environment will most readily

utilise intelligence and adaptability to deliver projects

successfully.

Linked Behaviours

Those with a tendency to identify business

opportunities for the organisation will be more

likely to show broad business thinking and sound

commercial judgement.

People who express opinions, information and key

points of an argument clearly will be best placed to

communicate internally and to a wider audience in an

inspirational way.

Those who probe for further information or greater

understanding of a problem will be more likely to

analyse issues, problems and opportunities to and

deliver effective business outcomes.

Maximise my personal edge

ENERGISE EDGE EXECUTE ENGAGE Colas Rail | Leadership Framework 11ENERGY

Execute

� Deliver projects safely, on time and to budget

� Plan and organise time and resources effectively to achieve objectives

� Communicate in a way that allows us to deliver a quality product everytime

� Prioritise work according to business needs and manage conflicting

and changing priorities

� Understand that safety is a number one priority during project delivery

Linked Behaviours

Planning and Organising

A) Sets clearly defined objectives

B) Plans activities and projects well in advance and takes

account of possible changing circumstances

C) Manages time effectively

D) Identifies and organises resources needed to

accomplish tasks

E) Monitors performance against deadlines and

milestones

Writing and Reporting

A) Write clearly, succinctly and correctly

B) Writes convincingly in an engaging and expressive

manner

C) Avoids unnecessary use of jargon or complicated

language

D) Writes in a well-structured and logical way

E) Structures information to meet the needs and

understanding of the intended audienceorganisational

departments and functions

Deciding and Initiating Action

A) Makes prompt, clear decisions which may involve

tough choices or considered risks

B) Takes responsibility for actions, projects and people

C) Takes initiative, acts with confidence and works under

own direction

D) Initiates and generates activity

Linked Behaviours

Delivering Results and Meeting Customer Expectations

A) Focuses on customer needs and satisfaction

B) Sets high standards for quality and quantity

C) Monitors and maintains quality and productivity

D) Works in a systematic, methodical and orderly way

E) Consistently achieves project goals

Following Instructions and Procedures

A) Appropriately follows instructions from others without

unnecessarily challenging authority

B) Follows procedures and policies

C) Keeps to schedules

D) Arrives punctually for work and meetings

E) Demonstrates commitment to the organisation

F) Complies with legal obligations and safety

requirements of the role

Rationale

Someone who sets clearly defined objectives will

be more inclined to plan and organise time and

resources effectively to achieve objectives.

People who tend structure information to meet the

needs and understanding of the intended audience

will be mike likely to communicate in a way that

allows us to deliver a quality service everytime.

Those that take responsibility for actions, projects and

people will be more likely to prioritise work according

to business needs and manage conflicting and

changing priorities.

Rationale

A preference for working in a systematic,

methodical and orderly way is likely to help when

delivering projects safely, on time and to budget.

Those that have a preference for following

procedures and policies will be more likely to

understand that safety is a number one priority during

project delivery.

Makes things happen

ENERGISE EDGE EXECUTE ENGAGE Colas Rail | Leadership Framework 13ENERGY

Engage the Client

� Listen and respond to their needs

� Build trust with the client

� Deliver solutions that benefit Colas Rail and the client*

� Communicate clearly and confidently in all situations

� Build and maintain a positive relationship with the client

Linked Behaviours

Relating and Networking

A) Establishes good relationships with customers and

staff

B) Builds wide and effective networks of contacts inside

and outside the organisation

C) Relates well to people at all levels

D) Manages conflict

E) Uses humour appropriately to enhance relationships

with others

Persuading and Influencing

A) Makes a strong personal impression on others

B) Gains clear agreement and commitment from others

by persuading, convincing and negotiating

C) Promotes ideas on behalf of self and others

D) Makes effective use of political processes to influence

and persuade others

Rationale

A tendency to relate to people at all levels will help

build and maintain a positive relationship with clients.

Those that take time to establish good relationships

with customers and staff will be more likely to listen

and respond to client needs and build their trust.

Individuals that make a strong personal impression

on others will be more inclined to show that they can

communicate clearly and confidently in all situations.

Stay close to the client

ENERGISE EDGE EXECUTE ENGAGEENERGY

Colas Rail Leadership Framework

Colas Rail Ltd, Dacre House

19 Dacre Street, London SW1H 0DH

www.colasrail.co.uk

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