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Leadership in Today’s World “We need to be better at this!” Presented by, Phil Bertolini, Deputy County Executive & CIO March 2016

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Page 1: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership in Today’s World“We need to be better at this!”

Presented by, Phil Bertolini, Deputy County Executive & CIO

March 2016

Page 2: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

• Phil Bertolini, Deputy County Executive/CIO– 28 years of government experience– Certified Michigan Master Assessing Officer (4)– Responsible for IT and Facilities

• Oakland County Stats– 910 Square miles– 62 Cities, Villages and Townships– 1.2 million residents– 82 departments and divisions of county government– County Executive form of government with 21 Commissioners

Introductions/County Stats

Page 3: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Why does Government

exist?

Page 4: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Do what others will not

ProvideServe

Help

Page 5: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

How / What do we

Do?

Page 6: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What some people think of government

Government is so much more!

Page 7: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Provide quality services to citizensHire and retain quality peopleProvide cost effective services

Page 8: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Doing MoreWith Le$$

Page 9: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Doing LessWith Le$$

Page 10: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What is a Leader?

Page 11: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Official Definitionlead•er•ship1. the position or function of a leader, a person who guides or directs a group:

He managed to maintain his leadership of the party despite heavy opposition. Synonyms: administration, management, directorship, control, governorship, stewardship, hegemony.

2. ability to lead: As early as sixth grade she displayed remarkable leadership potential. Synonyms: authoritativeness, influence, command, effectiveness; sway, clout.

3. an act or instance of leading; guidance; direction: They prospered under his strong leadership.

4. the leaders of a group: The union leadership agreed to arbitrate.

Source: Dictionary.com

Page 12: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Someone who Takes Charge?Someone whoPersuades others to do things?

Page 13: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Someone who

Takes Responsibility?Someone whoHas Vision?

Page 14: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Someone who

Is Patient?

Page 15: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Qualities That Make a Great Leader

Tanya Prive – Forbes Magazine 2012

Page 16: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Honesty

Page 17: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Ability to Delegate

Page 18: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Communication

Page 19: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Sense of Humor

Page 20: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Confidence

Page 21: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Commitment

Page 22: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Positive Attitude

Page 23: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Creativity

Page 24: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Intuition

Page 25: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Ability to Inspire

Page 26: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Why shouldPublic Servantsbe good leaders?

Page 27: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership Quote

“The quality of a leader is reflected in the standards they set for themselves.”

-Ray KrocFounder of McDonald’s

Page 28: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

LeadershipMy Mentor

L. Brooks Patterson

Page 29: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Does a leader have to be a good communicator?

Page 30: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership now…Theory + Practice + Communication

on Steroids!=The elephant in the room

Page 31: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

January 15, 2009Hudson River Crash

Page 32: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

February 11, 2011 Egypt’s Facebook

Revolution

• Egyptian President Hosni Mobarak steps down from power.

• Ghonim, a marketing manager for Google, played a key role and has become a symbol for the Egyptian movement and credited for organizing social media campaign

Page 33: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership Quote

“Life is tough, it’s tougher if you’re stupid.”

- John Wayne, In Sands of Iwo Jima (1949)

Page 34: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

March 31, 2008

Page 35: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

March 31, 2008

United Breaks Guitars, by Dave Carroll

Page 36: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Dave Carroll’s Final Exchange with United Airlines

“I’ll be writing three songs with video about United Airlines and sharing them on YouTube.”

Goal: get one million hits in one year…

Page 37: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

July 6, 2009 -United Breaks Guitars Debuts on YouTube

Page 38: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

July 6, 2009 -United Breaks Guitars Debuts on YouTube

July 7 – 24,000 viewsJuly 8 – 190,000 views

July 10 – 1.6 million views (4 days) July 23 – 4.6 million views

To date – over 15 million views

Page 39: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Take - Aways

Page 40: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What have I learned?

Experience is your best teacher

Page 41: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What have I learned?

Trust your team

Page 42: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What have I learned?

You don’t know everything

Page 43: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What have I learned?

Timing is key

Page 44: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership Quote

“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”

-General George Patton

Page 45: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

What have I learned?

You must have a vision

Page 46: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Leadership Quote

“If it’s a good idea, go ahead and do it. It is much easier to apologize than it is to get permission.”

-Admiral Grace Hopper

Page 47: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Last but not least!

Be a great Leader!

Page 48: Leadership in Today’s Worlds3.amazonaws.com/.../03/Leadership-in-Todays-World... · Leadership in Today’s World ... Founder of McDonald’s. Leadership. My Mentor. L. Brooks Patterson

Thank you for attending!

Phil BertoliniOakland County, MichiganDeputy County Executive/CIO

Email: [email protected]