leadership perspectives
DESCRIPTION
Looking through four frames: symbolic, human resources, political and structural.TRANSCRIPT
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Leadership Leadership PerspectivesPerspectivesWhat you see is what you What you see is what you get!get!
Leadership Leadership PerspectivesPerspectivesWhat you see is what you What you see is what you get!get!
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There may be more than one way to see things
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Organizational FramesOrganizational Frames
Structural Human Resource
Political Symbolic
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Structural FrameStructural Frame
StructuralRoots: sociology, management science
Key concepts: goals, roles (division of labor), formal relationships
Central focus: alignment of structure with goals and environment
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Structural Frame AssumptionsStructural Frame Assumptions
Organizations exist to achieve established goals and objectives
Specialization and division of labor increase efficiency and performance
Appropriate forms of coordination and control are essential
Organizations work best when rationality prevails
Structure must align with circumstances
Problems arise from structural deficiencies
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Basic Structural TensionsBasic Structural Tensions
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Vertical CoordinationVertical Coordination
Ver
tical
C
oord
inat
ion
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Lateral CoordinationLateral Coordination
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McDonald’s and Harvard: A Structural Odd CoupleMcDonald’s and Harvard: A Structural Odd Couple
Clearer goals, more centralized, tighter performance controls
Diffuse goals, highly decentralized, high autonomy for professors
Why have two successful organizations developed such different structures?
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Structural ImperativesStructural Imperatives
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Structural Leadership Structural Leadership
Effective Ineffective
Leader Analyst, architect Petty tyrant
Leadership process
Analysis, design Management by detail and fiat
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Effective Structural Leaders…Effective Structural Leaders…• Do their homework• Rethink relationship of strategy,
structure, environment • Focus on implementation• Experiment, evaluate, adapt
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Structural View of ChangeStructural View of Change Change alters the clarity and stability of roles and
relationships, creating confusion and chaos.
This requires attention to:
•Realigning roles•Clarifying goals and objectives,•Redesigning patterns, policies and procedures
Examples include:
•Re-engineering•Matrix management•Knowledge management•Performance measures
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Human Resource FrameHuman Resource Frame
Human ResourceRoots: personality and social psychology
Key concepts: needs (motives), capacities (skills), feelings
Central focus: fit between individual and organization
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Human Resource Frame AssumptionsHuman Resource Frame Assumptions
Organizations exist to serve human needs
People and organizations need each other: organizations need ideas, energy, talent; people need careers, salaries, opportunities
When the fit between people and organizations is poor, one or both suffer
A good fit benefits both—individuals find meaningful and satisfying work; organizations get the talent and energy they need to succeed
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Human Resource Leadership Human Resource Leadership
Effective Ineffective
Leader Catalyst, servantWeakling, pushover
Leadership process
Support, empowerment
Abdication, indulgence
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Effective Human Resource Leaders…Effective Human Resource Leaders…
• Believe in people and communicate that belief
• Are visible and accessible• Empower others
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Human Resources View of ChangeHuman Resources View of Change
This requires:– Providing psychological support
and opportunities for involvement
– Providing training to help develop needed new skills and competencies and to manage conflict
Leaders need to:– Pursue change strategies that
increase the capacity of individuals and human systems
People feel needy, confused, powerless, incompetent-- they experience loss.
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Key Concepts
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Political FramePolitical Frame
Political
Roots: political science
Key concepts: interests, conflict, power, scarce resources
Central focus: getting & using power, managing conflict to get things done
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Political Frame AssumptionsPolitical Frame Assumptions
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Organizations as CoalitionsOrganizations as Coalitions
• Coalitions rather than pyramids• Organizational goals are:
– Multiple– Sometimes conflicting because
they reflect bargaining involving multiple players with divergent interests.
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Sources of PowerSources of Power
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Political Leadership Political Leadership
Effective Ineffective
Leader
Advocate, negotiator
Con-artist, thug
Leadership process
Advocacy, coalition building
Manipulation, fraud
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Effective Political Leaders…Effective Political Leaders…
• Are clear about what they want and what they can get
• Assess distribution of power and interests
•Build linkages to key stakeholders
•Persuade first, negotiate second, and coerce only if necessary
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Skills of Leaders as a Politician Skills of Leaders as a Politician
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Skills of Leaders as a PoliticianSkills of Leaders as a Politician
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Political View of ChangePolitical View of ChangeChange generates conflict and can create winners and losers—avoiding issues drives conflict underground.
Political leaders:– Create “arenas” in which
issues can be negotiated. – Use negotiation skills – Manage relationships with
internal and external stakeholders to build coalitions and networks of support that advance/protect the organizations interests.
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Symbolic FrameSymbolic Frame
Symbolic
Roots: social and cultural anthropology
Key concepts: culture, myth, ritual, story
Central focus: building culture, staging organizational drama
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Symbolic Frame AssumptionsSymbolic Frame Assumptions
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Organizations as CulturesOrganizations as Cultures
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Organizational SymbolsOrganizational Symbols
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Organizational SymbolsOrganizational Symbols
Symbols reveal and communicate culture
McDonald’s golden arches and the legend of Ray Kroc
Values are what an organization stands for and cares about
Myths are deeply rooted narratives that explain, express, and build cohesion
Harvard’s myth, mystique, and rituals
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Organizational Symbols Organizational Symbols Organizational symbols: provide an indirect approach
to issues that are too hard to approach head-on
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Symbolic Leadership Symbolic Leadership
Effective Ineffective
Leader
Prophet, poet Fanatic, fool
Leadership process
Inspiration, framing experience
Mirage, smoke and mirrors
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Effective Symbolic Leaders…Effective Symbolic Leaders…
• Lead by example • Use symbols to capture attention• Frame experience• Communicate a vision• Tell stories• Study and use history
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Symbolic View of ChangeSymbolic View of Change
People form attachments to symbols, rituals, and symbolic activity—when the attachments are severed they find it difficult to let go and are in need of transition rituals.
Creates loss of meaning and purpose
Symbolic leaders need to:– Help people find new
symbols to shift their thinking and create meaning.
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Structural Frame
Human Resource Frame
Political Frame
Symbolic Frame
Metaphor for organization
Factory or machine
Family Jungle Carnival, temple, theater
Central concepts
Rules,roles, goals, policies, technology, environment
Needs, skills, Relationships
Power, conflict, competition, organizational politics
Culture, meaning, metaphor, ritual, ceremony, stories, heroes
Image of leadership
Social architecture
Empowerment Advocacy Inspiration
Basic leadership challenge
Align structure to task, technology, environment
Align organization and human needs
Develop agenda and power base
Create meaning
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Reframing ChangeReframing Change
Frame Barriers to Change Essential Strategies
Structural Loss of clarity and stability; confusion; chaos
Communicating, realigning, and renegotiating formal patterns and policies
Human Resource Anxiety, uncertainty; people feel incompetent, needy
Train to build new skills; participation and involvement; psychological support
Political Disempowerment; conflict between winners and losers
Create arenas for negotiating issues, forming new coalitions
Symbolic Loss of meaning and purpose; clinging to the past
Transition rituals; mourn past, celebrate future
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Matching Frames to SituationsMatching Frames to Situations
Choosing a frame
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Choosing a FrameChoosing a Frame
Question If yes: If no:
Are individual commitment and motivation essential?
Human resource, symbolic
Structural, political
Is technical quality of decision important?
Structural Human resource, political, symbolic
Are there high levels of ambiguity, uncertainty?
Political, symbolic Structural, human resource
Are conflict and scarce resources significant?
Political, symbolic Structural, human resource
Are you working from the bottom up?
Political, symbolic Structural, human resource