leadership train the triple a+ trainer handout
DESCRIPTION
Leadership train the triple a+ trainer handout for the Croatian Professors who will create Leadership courses for PhDs from it.TRANSCRIPT
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Leadership September 25 – 27, 2014
This project is funded by the European Union © Gustaaf Vocking
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Gustaaf Vocking MSc MBA
Ø Master of Econometrics Ø Bachelor of Business informaIon science Ø Psychology and post Doc didacIc skills Ø ExecuIve MBA Ø Entrepreneur since the age of 15 Ø Management Coach/Consultant/Trainer Ø Leadership/CommunicaIons/Brain skills Ø Managers/Professionals/Experts Ø Senior Lecturer MBA on Leadership/Strategy/Entrepreneurship Ø >20 year management experience Ø >10.000 (senior) managers, experts and students
This project is funded by the European Union © Gustaaf Vocking
Ø >500 PhD Students trained
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Underlying concept of the workshop
1. Understanding Leadership 2. Experience examples of
Leadership training 3. Training Leadership through
ü EffecIve communicaIon ü Team work ü People management ü Leadership and influence
4. How to develop a Leadership program
This project is funded by the European Union © Gustaaf Vocking
Understand)
Develop)trainer))skills)
Experience)Develop)training)
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Layout of the program (per day)
1. Personal effecIveness acIon learning
2. The triple A+ trainer
3. Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
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Day 1: Competencies to develop
ü EffecIve communicaIon
ü Team work ü People management ü Leadership and influence
This project is funded by the European Union © Gustaaf Vocking
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Day 2: The triple A+ trainer
ü Effec%ve training ü AcIon learning ü AppreciaIve Inquiry ü AcIonable insights ü FacilitaIng learning ü MovitaIng parIcipants ü Dealing with resistance
This project is funded by the European Union © Gustaaf Vocking
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Day 3: Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Effec%ve training design ü Design of curriculum components
ü Hands on experience
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Day 1
Career building ac=on learning
This project is funded by the European Union © Gustaaf Vocking
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AcIon!
Ø Your neighbor and you execute this assignment without talking
Ø Take one blank A4 Ø Take one pen Ø Both of you hold the pen
Ø Draw a car
This project is funded by the European Union © Gustaaf Vocking
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Day 1: Competencies to develop
ü EffecIve communicaIon
ü Team work ü People management ü Leadership and influence
This project is funded by the European Union © Gustaaf Vocking
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EffecIve communicaIon
ü Understand what a communicaIons strategy is, including its main components and how to develop an effecIve strategy to communicate with different target audiences.
ü Develop knowledge and pracIcal skills in aspects of preparing and structuring wri`en and oral presentaIons.
ü Increase their confidence in the management and delivery of presentaIons in order to obtain desired results and impact.
ü Be equipped with tools to improve management of their communicaIon acIviIes in the future.
This project is funded by the European Union © Gustaaf Vocking
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AppreciaIve inquiry
This project is funded by the European Union © Gustaaf Vocking
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Co-‐creaIve communicaIon
Observe Observe
Request Request Need Need
EmoIon EmoIon
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Co-creative communication: key questions
What do you do?
What do you
want to do (more of)?
What do you need?
Who could help you?
Observe Observe
Request Request Need Need
EmoIon EmoIon
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Co-‐creaIve decision making
Ø Do you support this decision? Yes/No Ø What level of agreement are you at? Ø What alteraIons to the agreement would be`er serve your
needs?
This project is funded by the European Union © Gustaaf Vocking
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Team work
ü Have an enhanced understanding of their own behaviour and preferences for team working and the behaviour and preferences of others.
ü Understand how their own behaviour will impact on others when working in and contribuIng to the success of formal and informal teams
ü Improve their ability to listen, give and receive feedback and respond percepIvely to others
This project is funded by the European Union © Gustaaf Vocking
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High performance team?!
ü Sense of purpose ü Open communicaIons
ü Trust and Mutual respect
ü Shared leadership ü EffecIve Working Procedures
ü Flexibility and Adaptability ü ConInuous Learning
This project is funded by the European Union © Gustaaf Vocking
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People management
ü be able to give and receive construcIve criIcism
ü Produce individual and joint soluIons to problem areas and issues in a clear and speedy manner.
ü Acquire skills that will enable them to get more from a supervisory relaIonship and so increase self-‐confidence and levels of achievement.
This project is funded by the European Union © Gustaaf Vocking
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Five stages of Culture
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Five stages of Culture
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Leading transformaIon
h`p://about.zappos.com/tribal
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SituaIonal leadership
This project is funded by the European Union © Gustaaf Vocking
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Why do people work?
This project is funded by the European Union © Gustaaf Vocking
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What drives people?
ü Autonomy ”the desire to direct our own lives”
ü Mastery ”the urge to make progress and get be`er at something that ma`ers”
ü Purpose ”the yearning to do what we do in the service of something larger than ourselves.”
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QuesIons to answer
How are you invesIng in others?
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The art of complimenIng
ü Make it about him/her ü Make it personal ü Mean what you say ü It’s a gil (giving) ü Not a talent
This project is funded by the European Union © Gustaaf Vocking
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ReflecIon and leadership
This project is funded by the European Union © Gustaaf Vocking
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Leadership and influence
ü understand the characterisIcs of leadership and what effecIve leaders do
ü appreciate how they might inspire, moIvate and develop themselves and the people around them.
This project is funded by the European Union © Gustaaf Vocking
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Leadership Interviews
ü Why would you follow me? ü How do you define my
leadership? ü What are my best examples
of leadership? ü What are my worst
examples of leadership? ü What should I stop doing? ü What should I start doing? ü What should I do less of? ü What should I do more of?
This project is funded by the European Union © Gustaaf Vocking
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Leadership Interviews
ü 3 professional connecIons
ü 3 friends ü 3 family members
This project is funded by the European Union © Gustaaf Vocking
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Leadership is…
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Famous speeches
• Study at least 5 famous speeches
• Check for example: h`p://en.wikipedia.org/wiki/List_of_speeches
This project is funded by the European Union © Gustaaf Vocking
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Leadership is…
This project is funded by the European Union © Gustaaf Vocking
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How great leaders inspire…
This project is funded by the European Union © Gustaaf Vocking
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People and change: the chasm
This project is funded by the European Union © Gustaaf Vocking
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Leadership 30 day challenge
0. Daily journal (notebook ready) 1. Work towards your goal 2. 30 minutes per day workout 3. Eat mindfully 4. Cold shower 5. Yes/No (no ex or ex) 6. Wake up 5 – 7 a.m. 7. Dress, stand and behave as
the role model you are
One day off, but for the evening Daily journal
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Daily journal?!
q What am I proud of? And why?
q What am I grateful for? And why?
q What did I learn? And how will I change my course?
q How did I move towards my goals and commitments?
q ToDo tomorrow!
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The Hero’s journey
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My leadership journey…
Ø What is my past leadership journey?
Ø What is my new Leadership call?
Ø What is my biggest fear?
Ø What is my biggest challenge?
Ø Who does/could mentor me?
This project is funded by the European Union © Gustaaf Vocking
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Some videos
This project is funded by the European Union © Gustaaf Vocking
Lead India -‐ The Tree, h`p://youtu.be/GPeeZ6viNgY The Leader Who Had No Title, h`p://youtu.be/BA9Qu4-‐b-‐M0 David Logan: Tribal leadership, h`p://youtu.be/xTkKSJSqU-‐I?list=FLY8y0Z2WBW_so57rQEL_vXw Annie McKee Discusses Toxic Bosses, h`p://youtu.be/XNKJD5cuig4?list=FLY8y0Z2WBW_so57rQEL_vXw Moving Windmills, h`p://vimeo.com/9737619
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Some videos
This project is funded by the European Union © Gustaaf Vocking
Caine's Arcade, h`p://vimeo.com/nirvan/cainesarcade Caine's Arcade 2: From a Movie to a Movement, h`p://vimeo.com/49332249 Stuck On An Escalator -‐ Take AcIon, h`p://youtu.be/VrSUe_m19FY Simon Sinek -‐ Restoring the Human in Humanity, h`p://youtu.be/LeAkYuMDVGY?list=FLY8y0Z2WBW_so57rQEL_vXw
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Some videos
This project is funded by the European Union © Gustaaf Vocking
Nonviolent CommunicaIon IntroducIon, h`p://youtu.be/M6lxT2tOOqA SituaIonal Leadership, h`p://youtu.be/kqp8PsA73io How great leaders inspire acIon, Simon Sinek, h`p://youtu.be/qp0HIF3SfI4 What it takes to be a great leader, Roselinde Torres, h`p://youtu.be/aUYSDEYdmzw What makes a hero? -‐ Ma`hew Winkler, h`p://youtu.be/Hhk4N9A0oCA
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Some videos
This project is funded by the European Union © Gustaaf Vocking
Drive, the suprising truth of what moIvates us, Daniel Pink, h`p://youtu.be/u6XAPnuFjJc The power of vulnerability, Brene Brown, h`p://youtu.be/iCvmsMzlF7o Good To Great, Jim Collins, h`p://youtu.be/Yk7bzZjOXaM
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Day 2
The triple A+ trainer
This project is funded by the European Union © Gustaaf Vocking
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The triple A+ trainer
ü Effec%ve training ü AcIon learning ü AppreciaIve Inquiry ü AcIonable insights ü FacilitaIng learning ü MovitaIng parIcipants ü Dealing with resistance
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
ü Behavior focus ü Insight in current behavior
ü Observable behavior change
ü FacilitaIon focus ü MoIvate ü Confront ü Introduce
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
Agreements
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Diagnosis
This project is funded by the European Union © Gustaaf Vocking
Cri$cal situa$on
Old behavior
NegaIve effect
New behavior
PosiIve effect
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Designing acIviIes
This project is funded by the European Union © Gustaaf Vocking
Cri$cal(situa$on(
Old$$behavior$
Nega/ve$effect$
New$behavior$
Posi/ve$effect$
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
1. unaware of incompetence 2. aware of incompetence 3. aware of competence 4. unaware of competence
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What keeps people from acIng?
Desire
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
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Measuring engagement?
This project is funded by the European Union © Gustaaf Vocking
1. How happy are your to be in this course? è Mood
2. How much effort are you willing to put in? è Engagement
3. How likely is that you will recommend this course to others? è NPS
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
1. unaware of incompetence 2. aware of incompetence 3. aware of competence 4. unaware of competence
Confront
Refle
ct
Introd
uce Inspire
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Explain
Understand theory
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Try out
Understand checklist
Explain
Understand theory
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Simulate
Apply checklist
Explain
Understand theory
Try out
Understand checklist
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Effec%ve training
InformaIon channels Learning styles
ü Thinker
ü Do-‐er
ü Dreamer
ü Decision maker
This project is funded by the European Union © Gustaaf Vocking
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Eye movements (99%)
This project is funded by the European Union © Gustaaf Vocking
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AcIon Learning Concept
This project is funded by the European Union © Gustaaf Vocking
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AcIon Learning Concept
This project is funded by the European Union © Gustaaf Vocking
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AcIon Learning Concept
This project is funded by the European Union © Gustaaf Vocking
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AcIon Learning Concept
This project is funded by the European Union © Gustaaf Vocking
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This project is funded by the European Union
© Gustaaf Vocking
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InteracIon tool & quesIon booster
This project is funded by the European Union © Gustaaf Vocking
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QuesIon effecIvity?
This project is funded by the European Union © Gustaaf Vocking
Does anybody know how to…?
You, in the blue shirt, how to…?
Manuel, how do you…?
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Perfect answer to the wrong quesIon? vs
Acceptable answers to the right quesIon
This project is funded by the European Union © Gustaaf Vocking
! + ! + !
? + ? + ? !
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The master tool for trainers: QuesIons
This project is funded by the European Union © Gustaaf Vocking
Outcome
Reason
(In)direct
ConfirmaIon
Meta-‐informaIon
Choice(s)
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The master tool for trainers: QuesIons
This project is funded by the European Union © Gustaaf Vocking
Outcome
Reason
(In)direct
ConfirmaIon
Meta-‐informaIon
Choice(s)
?
?
!
?
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The first trainer quesIons…
This project is funded by the European Union © Gustaaf Vocking
ExpectaIons
Personality
Context
History
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The trainer follow up
This project is funded by the European Union © Gustaaf Vocking
What went well?
What can be further improved?
How (in concrete behavior)?
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The trainer’s dillema
This project is funded by the European Union © Gustaaf Vocking
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Resistance does not exist…
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: more ego states
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states behaviors
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states behaviors + and -‐
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states cross interacIons
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states complementary interacIons
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states complementary interacIons
This project is funded by the European Union © Gustaaf Vocking
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TransacIonal Analysis: Ego states Ulterior interacIons
This project is funded by the European Union © Gustaaf Vocking
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Homework: study transacIonal analysis
• Study TransacIonal analysis 1. h`p://youtu.be/nKNyFSLJy6o 2. h`p://youtu.be/YOqJ4sc9TAc 3. h`p://youtu.be/58F2qYyAzME
4. h`p://en.wikipedia.org/wiki/TransacIonal_analysis
• Create your own examples, from your own life, of all ü Complementary interacIons ü Cross interacIons ü Ulterior interacIons
• Use TA to reflect on: ü 1 situaIon in which you
encountered resistance ü 1 situaIon in which put up
resistance This project is funded by the European Union © Gustaaf Vocking
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The bigger the resistance, the greater your potenIal
This project is funded by the European Union © Gustaaf Vocking
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Brick Walls?
This project is funded by the European Union © Gustaaf Vocking
h`p://youtu.be/ji5_MqicxSo
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Obstacles?
This project is funded by the European Union © Gustaaf Vocking
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Look where you want to go
This project is funded by the European Union © Gustaaf Vocking
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Dimensions & Personas Task Focus
Passive
People Focus
Act
ive
Normal behavior
Whiner
No
Nothing
Nothing
Yes
Maybe
Tank
Professor
Sniper
Sniper
Grenade
Fake Professor
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Tank
l Goal: Command respect
l Strategy: 1. Hold your ground. 2. Interrupt the assault. 3. Immediately go back to the core. 4. Aim for the outcome and fire. 5. Peace with honor. This project is funded by the European Union
© Gustaaf Vocking
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Dealing with the Sniper
l Goal: Uncover the Sniper
l Strategy: 1. Stop, look, track back. 2. Use search light quesIons. 3. Use Tank Strategy if needed. 4. Go on a blame patrol. 5. Propose a civil future.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Grenade
l Goal: Control the situaIon
l Strategy: 1. Grab a`enIon. 2. Aim for the heart. 3. Reduce intensity. 4. Allow Ime for good behavior. 0. Grenade prevenIon.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Professor
l Goal: Open for new ideas
l Strategy: 1. Be prepared and know your case. 2. Track back respec{ully. 3. Mix with their doubts and desires. 4. Present indirectly. 5. Make the Professor a mentor.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Fake Professor
l Goal: Disarm the bad ideas
l Strategy: 1. Give some personal a`enIon. 2. Clear up the details. 3. Tell how it (really) is. 4. Be sol on the person. 5. Interrupt the pa`ern.
Know it all
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Yes
l Goal: Get real commitment
l Strategy: 1. Make honest through safety. 2. Be honest. 3. Help the person (learn to) plan. 4. Create commitment. 5. Improve the relaIonship.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Maybe
Maybe
l Goal: Help (learning) to chose
l Strategy: 1. Create a comfort zone. 2. Clarify conflicts and opIons. 3. Use decision making proces. 4. Put at ease.. and then move on. 5. Improve the relaIonship.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the Nothing
l Goal: SeducIon to talk.
l Strategy: 1. Plan for enough Ime. 2. Pose expecIng quesIons. 3. Make/keep it light. 4. Guess. 5. Show the future.
This project is funded by the European Union © Gustaaf Vocking
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Dealing with the No
l Goal: Move to problemsolving
l Strategy: 1. ‘Go with the flow’. 2. Use the person as resource. 3. Leave the door open. 4. Polarize and flip it around. 5. Recognize and note the good intenIons.
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Dealing with the Whiner
l Goal: Problem solving alliance
l Strategy: 1. Listen for main themes and core. 2. Interrupt and make specific. 3. Shil focus to soluIons. 4. Show the future. 5. Draw a line.
This project is funded by the European Union © Gustaaf Vocking
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The tetris effect
This project is funded by the European Union © Gustaaf Vocking
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Day 3
Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
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Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Effec%ve training design ü Design of curriculum components
ü Hands on experience
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Thinking: How?
1. Chaos 2. Analysis
3. CommunicaIon (opIonal!)
Ø Internal&me focus Ø Non linear!
Ø External&them focus Ø Linear!
This project is funded by the European Union © Gustaaf Vocking
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Thinking: How to steer?
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
InformaIon channels Learning styles
ü Thinker
ü Do-‐er
ü Dreamer
ü Decision maker
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Simulate
Apply checklist
Explain
Understand theory
Try out
Understand checklist
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Designing a training (component): goal & playing field
This project is funded by the European Union © Gustaaf Vocking
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Assignment test
q Does it facilitate your training goal?
q Is it simple and clear enough? (i.e. IntroducIon) q Clear Goal? q Clear Playing field?
q Is it flexible enough? (i.e. ExecuIon) q Can you play with %me? q Can you play with rules?
q Does it help follow up? (i.e. ExecuIon) q Doe it (facilitate to) confront? q Does it invite/facilitate reflec%on?
This project is funded by the European Union © Gustaaf Vocking
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Diagnosis
This project is funded by the European Union © Gustaaf Vocking
Cri$cal situa$on
Old behavior
NegaIve effect
New behavior
PosiIve effect
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Competencies to develop
ü CreaIvity ü Problem solving ü Intellectual enquiry ü InnovaIon ü Entrepreneurial skills ü Understanding IPR and copyright
This project is funded by the European Union © Gustaaf Vocking
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Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Begin with the end in mind ü Goal ü Playing field
ü Focus on observable behavioral change
ü Facilitate learning for all ü Manage Ime ü Small steps…
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Training kit
ü Paper ware ü SIck on name tags ü Post-‐its ü A4 ü Cards ü Scissors ü Staplers ü Pen(cil)s ü Tape (several kinds)
ü Markers B,B,R&G ü Permanent ü White board
This project is funded by the European Union © Gustaaf Vocking
ü Camera ü Timer ü PresentaIon KIT
ü Audio ü Video ü Laptop
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CerIficaIon levels of Triple A+ training
1. PracIIoner ü Has experienced the training
2. Trainer ü Has proven (s)he can effecIvely apply
Triple A+ training
3. Designer ü Has proven (s)he can effecIvely
design a Triple A+ training
4. Master ü P+T+D ü Has proven (s)he can effecIvely
coach & train others on Triple A+ training
This project is funded by the European Union © Gustaaf Vocking
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Suggested Perfect pilot program Leadership
This project is funded by the European Union © Gustaaf Vocking
ü Goal: raise awareness ü Personal Leadership ü Leading when your not the boss
ü Apply Triple A+ training ü Use the Train the trainer
manual and its resources ü Run a pilot course ü Help each other ü Get outside help We would love to help
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QuesIons?
[email protected] @Nathalief NathalieSoeteman
[email protected] @GustaafVocking GustaafVocking
This project is funded by the European Union © Gustaaf Vocking
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More Ips and informaIon?
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This project is funded by the European Union © Gustaaf Vocking