LEADERSHIP CERTIFICATE PROGRAM

LEADERS HAVE A BIG IMPACT Most managers and supervisors are unaware of how big an impact they have on employees.

• Engagement: The top reason employees either become engaged, or disengaged, in their work is directly related to their relationship with their supervisor.1 Employees who are engaged in the workplace are 87% less likely to leave the company.2

• Retention: Underqualified, undertrained and unengaged supervisors can contribute to employee turnover. Studies shows it can cost a business one-fifth of an employee’s annual salary to replace them.3,4 For a worker making $25,000, each new employee would cost about $5,000 in hiring and training time and lost productivity, not to mention stress for employees who stay.

• Performance: When employee satisfaction, engagement and team effectiveness improve, business health and productivity can improve. Companies with high employee engagement have:

• A 19% higher operating income5

• 26% higher productivity6

• Six times higher operating margin and three times higher return on equity7

INVEST IN THE PEOPLE WHO DETERMINE THE SUCCESS OF YOUR BUSINESS Program developed for your industry The PeopleFirst™ Leadership Certificate Program from Zoetis uses innovative training resources, delivered in English and

Spanish by instructors with experience in the agricultural industry. The program was developed with input from owners and managers on one of the biggest challenges to an agricultural business — managing its people. The PeopleFirst Leadership Certificate Program is for employees in a position to lead, implement change and monitor progress, for their team and the larger organization. Since its inception, the Leadership Certificate Program has helped more than 750 managers, front-line supervisors and high-potential management candidates from animal agricultural operations, agribusinesses and veterinary practices become more effective leaders.

DEVELOPING LEADERSHIP SKILLS IN THE AGRICULTURAL INDUSTRY

BASED ON IMPROVEMENTS IN JOB PERFORMANCE, THIS TRAINING IS PAID FOR AFTER 5.19*MONTHS OF WORK.8

The PeopleFirst program changed my life as a person, as a manager and also as a worker. ”

— CESAR RODRIGUEZ, manager, Wreden Ranch, Hanford, California

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If you are going to supervise staff, you need to learn how to do it and get better at it. This course is well worth it. ”

— CASEY RISINGER, DVM, owner, Risinger Veterinary Hospital, Terrell, Texas

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I would recommend PeopleFirst because it is a good tool to have in your arsenal. It really helped me help my employees, see problems I didn’t think were problems and solve those problems more efficiently. ”

— SHANE GUEST, general manager, Wheeler Land & Livestock, Wheeler, Texas

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Comprehensive curriculumThe PeopleFirst™ Leadership Certificate Program helps maximize your employees’ potential. This unique, four-session curriculum, taught over a four-month period by a team of professional instructors, incorporates case studies, in-class exercises and practical applications between sessions to help participants learn and apply the knowledge and skills needed to be a more effective leader right away. In fact, 92% of past participants report they used new knowledge and skills within the first month, feel more prepared to lead and are seeing positive impact in their teams, specifically decreased employee turnover and absences and less time spent managing conflict.8 Topics provide a better understanding and reinforcement in key areas, including:

Flexible solution With an issues diagnosis and assessment, tailored opportunities, specialized experts and ongoing support and evaluation, PeopleFirst solutions can be adapted to suit any need. The program can be customized to fit your business and brought to a site that’s convenient to your employees for minimal interruption to your business.

ASSESS YOUR TEAM’S RISK FOR DISENGAGEMENTThe results of a 2010-12 Gallup State of the American Workplace report revealed that 70% of American employees aren’t engaged at work. Just as employees once needed training in animal husbandry, health and production, or veterinary medicine, your leaders need people management, leadership and decision-making skills.

To help identify opportunities for management improvements, use this checklist to assess the strength of your team. If you see or hear any of the following signs, your team is either becoming or may already be disengaged.

o Escalation in peer-to-peer conflict

o Upturn in mistakes

o Increase in absenteeism and tardiness

o More workers’ compensation claims

o People blaming others for mistakes

o Employees not staying late even if there is work to do

o Excuses for not being able to put in extra time or work

o Fearful employees

o Stressed-out or overly emotional employees

o Increased customer or third-party complaints

o Employees never ask for additional work, they just wait for orders

o Leaders only engaging with employees for constructive feedback

o Sharp or defensive tones

o Input never comes from all levels of the organization, only management

o Employees cross arms or look down when speaking

o Employees are unclear on company goals or vision

o Tense or unfriendly work environment

o Decreased performance metrics

o Little or no opportunities for employee development programs

• Orientation to supervision and engagement

• Basics of decision-making and supervision

• Communication and building an effective, high-performing team

• Problem-solving and conflict resolution

• Time management and delegation

• Performance management and coaching

COMMITTED TO THE HEALTH OF YOUR BUSINESSThe PeopleFirst Leadership Certificate Program is part of the broad line of solutions from Zoetis to help you build your team, grow your business, manage your risks, plan your future and create loyal customers. In keeping with our commitment to the health of your business, the health of your animals and the appropriate use of animal health products, PeopleFirst promotes human and animal well-being and performance. Backed by best-in-class products and technical support from Zoetis, PeopleFirst solutions offer you answers for everyday personnel and business challenges and create opportunities for your people and company to grow.

BUILD A BETTER TEAM WITH THE PEOPLEFIRST ™ LEADERSHIP CERTIFICATE PROGRAM. To learn more or to find upcoming classes in your area, contact your Zoetis representative or member of the PeopleFirst team or visit GrowPeopleFirst.com.

All trademarks are the property of Zoetis Inc., its affiliates and/or its licensors. ©2015 Zoetis Inc. All rights reserved. PPF-00016

*Result vary by individual organization and employees.1 Engagement Study, Sysco Foods, 2008.2 Corporate Leadership Council. Driving Performance and Retention Through Employee Engagement. Available at: http://www.mckpeople.com.au/SiteMedia/w3svc161/Uploads/Documents/760af459-

93b3-43c7-b52a-2a74e984c1a0.pdf. Accessed September 2, 2014.3 Development Dimensions International. Retaining Talent: A Benchmarking Study. Published February 2001. Available at: http://www.ddiworld.com/DDIWorld/media/trend-research/

retainingtalentabenchmarkingstudy_fullreport_ddi.pdf?ext=.pdf. Accessed January 23, 2015.4 Center for American Progress. There Are Significant Business Costs to Replacing Employees. Published November 2012. Available at: http://cdn.americanprogress.org/wp-content/uploads/2012/11/

CostofTurnover.pdf. Accessed January 23, 2015.5 Towers Perrin. Global Workforce Study 2007-2008. Available at: http://www.simnet.org/resource/group/066D79D1-E2A8-4AB5-B621-60E58640FF7B/leadership_workshop_2010/towers_perrin_

global_workfor.pdf. Accessed September 2, 2014.6 Watson Wyatt. 2008-2009 WorkUSA Survey Report, Driving Business Results Through Continuous Engagement. 7 O.C. Tanner. Performance: Accelerated. Available at: http://d26f1zbt4c3e98.cloudfront.net/wp-content/uploads/2013/08/White_Paper_Performance_Accelerated.pdf. Accessed September 2, 2014.8 PeopleFirst follow-up survey, Knowledge Advisors, Zoetis Outcomes Research, June 2014, Zoetis Inc.