leading a successful move to cloud

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Moving to the Cloud Successfully Paula Vickers

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Presentation by Paula Vickers, Middlesex University on leading a successful move to cloud computing

TRANSCRIPT

Page 1: Leading a successful move to cloud

Moving to the CloudSuccessfully

Paula Vickers

Page 2: Leading a successful move to cloud

Middlesex – a Global University

30,000 Students (excluding validated programmes)

10% Students study overseas

33% Overseas students study at MDX London

1,650 Staff

5,800 Desktops (UK)

£7.5m Annual revenue spend on IT (UK)

4.9% IT spend as % of total expenditure (UK)

52 IT staff – Desktop, infrastructure, MIS, Operations (UK)

Page 3: Leading a successful move to cloud

With 3rd party IT assistance

Desktop Managed Services

Halls Network

Student email & filestore (Live@edu)

Off shore helpdesk

Telephony Managed Service

Server Managed Service

Page 4: Leading a successful move to cloud

Server Managed Service

Off site 24x7 Data Centre

24x7 Remote & Local Managed Infrastructure

Services

Off site DR Centre and invocation assistance

ServiceManagement

Hardware procurement &

consultancy

Page 5: Leading a successful move to cloud

Data Centre & Network

DC

Tier 1

5 Racks (space for 10)

DMZ, Local Services & T&R

DR

Tier 4

2 Racks

75 SQ FT

One 3 day invocation test / year

Dedicated Kit for priority recovery

Syndicated equipment for 2hr+ recovery

80 miles from campus

Janet

HE

AW

OS Campuses, partners, off-campus students & staff

Internet

RF

Tier 4

10 Racks (space for 20)

18 Kw/hr

79 TB

1.72 PUE

574 SQ FT

Tape Movement

8 miles from campus

40 physical servers

250-300 virtual servers

> 90% virtualised

(3 Oracle DB’s not virtualised)

Page 6: Leading a successful move to cloud

24x7 Remote & Local Managed Infrastructure Services

Page 7: Leading a successful move to cloud

Service & Contract Management

Terms & Conditions

Statement of Work Change Management Hardware Schedule Charges Exit Management Premises Contract Extension Confidentiality DPA

Operations Manual Information Security Controls

System Baseline DR Plan

Page 8: Leading a successful move to cloud

Exit Strategy

Internet

Tier 4 DC with low PUE, servers and storage on demand, delivered using multi tenanted architecture and connected to JANET

SystemBaseline configuration

Page 9: Leading a successful move to cloud

Why – Compelling business case

Estates Strategy

Not Core Business

Total Cost Ownership

Global 24 x 7 service

Value Add

Page 10: Leading a successful move to cloud

Why - estates Strategy

Uncertain estate strategy - 11 UK campuses closed since 2000

Only basements and other unsuitable space offered – on campus space too important to dedicate to DC

No resilient power supply to campus

Data Centre’s not our core business

Page 11: Leading a successful move to cloud

Why – Focus on Core

o Budget pressure - reducing number of staff

o University looking to IT to enrich curriculum and drive efficiency

o OS & firmware patching; DC management & operation; server installation & commissioning - Not Core Business

o Release staff to focus on tasks that deliver visible business benefit to students and staff

Page 12: Leading a successful move to cloud

Why – TCO eg. Data Centre

VATContract

ElectricityNetwork Links VAT

SpaceTraining

Electricity24 x 7 security

Fit out & upgradesCleaning & maintenance

Resilient / concurrent power24 x 7 Operations staff inc overheads

Lost Opportunity - space, funds & staffPoor quality space costs more to fit outServer air con technology keeps changing

Focus on institution cost not just IT department

Shared

In-house

Page 13: Leading a successful move to cloud

Why – Global 24 x 7 service

• MDX Global core hours 4am – 10pm 365 days

• ALL MDX students & staff use UK based IT systems

• Planning for 50% students based outside UK within 5-7 years

• UK students expect uninterrupted access outside Monday – Friday 9am – 5pm

• Want maintenance carried outside core 4am – 10pm

• Scaling up internal UK staffing for 24x7 not an option

Page 14: Leading a successful move to cloud

Why - Value added

Hardware purchase / rental

Firmware patching

Maintenance

Data Centre provision

+Disaster Recovery Services

Migration Consultancy

Greater spread of spend with one supplier =

Greater opportunity supplier has to present affordable value added services from margin

Page 15: Leading a successful move to cloud

How

January 2009 Tender issued via EU Journal

March Workshops with shortlisted supplier, 1 week each

June Governor Approval

September Contract & schedules signed

February 2010 Infrastructure in place ready for migration

July Migrations Complete

January 2011 Transition Complete

Consultants

Snr technical staff

First Line staff

Agency staff

Backfill to release staff to work on project

Benefits: cheaper, better design/implementation, helps staff to move on mentally

Page 16: Leading a successful move to cloud

Lesson Learnt

Shape & know your service contract

Don’t rely on supplier to do due diligence

Know your baseline configuration and technology – it’s your exit strategy

Look for fully resourced Service team behind 3rd

party Service Manager

ITIL practice at the boundary of the service is key

Key roles to retain: Technical architect, Service Management, Contract Management, Project Management, Business Analysis

Help staff let go and understand the future could be more interesting

Page 17: Leading a successful move to cloud

The cloud

• Maturing & unstoppable – plan for it

• If > 50% students / staff off campus why put high big bandwidth services on-campus eg video content

• Moves CapEx to OpEx & impacts on benchmarks and boom & bust investment cycle

• For users it’s the service, not the location or provider that’s important

• Taking small steps towards cloud is more manageable, finesse next contract with lessons learnt

• Internal focus moves to architecting solution, integration, and service management

• HR Impacts: TUPE, VR, Restructuring, Unions etc

Page 18: Leading a successful move to cloud

Final thoughts

ITIL

Institutioncosts