leading change: putting good ideas into practice, in theory and at zappos

Leading(Change:(Pu#ng&Good&Ideas&into&Prac2ce,&

in&Theory&and&at&Zappos(

The&&Future&of&Work&Conference&Las&Vegas,&Nevada&

March&4,&2015&

James(P.(Ware,(PhD(Execu9ve(Director(The&Future&of&Work…unlimited&

John(Bunch(Lead(Link,(Holacracy(Implementa9on(Zappos.com(

©(Copyright((2015(by(The&Future&of&Work…unlimited.(All(rights(reserved&

Leading Change is Tough!

L(1(L((((

© Copyright Rosebud Productions Reprinted with permission.


The U.S. Economy is in Trouble

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Source: “State of the American Workplace” Gallup, 2013

70% of American workers are NOT engaged at work


Why We Hate Work

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Regular time for creative or strategic thinking?

Ability to focus on one thing at a time?

Opportunities to do what is most enjoyed?

Level of meaning and significance?

Connection to your company’s mission?

Sense of community?

Opportunities for learning and growth?

Yes No

70%

66%

60%

50%

50%

49%

48%

18%

21%

33%

36%

25%

35%

38%

“Why You Hate Work,” by Tony Schwartz and Christine Porath, The Energy Project, New York Times, May 30, 2014

[A 2013 survey of 12,115 workers worldwide]


Do Employees Quit Over Money?

- 4 -

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Employers Employees

89%

12%

Yes



Do Employees Quit Over Money?

- 5 -

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Employers Employees

89%

12%

Yes



Employees Don’t Quit the Company

- 6 -

75% quit their boss



And It Matters

- 7 -

Low engagement

costs the U.S.

economy…


$500+ Billion per year


New Rules for the New Economy

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Human

experience

is

more valuable

than

bureaucrati

c

rules



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Collaboration

beats contr

ol



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Nobody is

smarter than

everybody



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Networks

beat

hierarchies


If You are a Caterpillar…

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How Do You Become a Butterfly?

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Here’s One Idea

- 14 -


Life Without Managers

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Only two core principles: 1.   No coercion 2.   Honor your commitments


Let’s Learn from Zappos

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Now It’s Your Turn

- 17 -

? ! ? !


The Power of Self-Managing Systems

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“Amazing Starlings Murmuration” http://www.youtube.com/watch?v=eakKfY5aHmY (Produced by Dylan Winter, www.keepturningleft.co.uk )


Keep in Touch

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Website:((hQp://www.thefutureofwork.net((TwiQer:(hQp://www.twiQer.com/thefutureofwork(

James&P.&Ware,&PhD&Execu9ve(Director(The&Future&of&Work…unlimited&Walnut(Creek,(California([email protected](

John&Bunch&Lead(Link,(Holacracy(Implementa9on(Zappos.com&Las&Vega,&Nevada&[email protected]((

Website:((hQp://www.zappos.com(((TwiQer:(hQp://www.twiQer.com/zappos((

leading change: putting good ideas into practice, in theory and at zappos

Business

economy source

american workplace gallup

allrightsreservednew

new economy l9lcollaboration

new economy l11lnetworks

new economy l10lnobody

american workers

boss source