Leading DevOps TeamsHire, Grow, and Manage

Ben RockwoodDirector of IT & Operations

Chef Software@benr

SYSTEMS THINKING

Key’s for GrowthCulture emerges as a result

1. Diversity2. Vision3. Strategy4. Management5. Tools

DiversityDiversity doesn’t happen despite

our differences,It happens because of them.

● “Diversity of Thought”● Innovation requires new ideas● Create an environment in which

radically new ideas can flow● Control the process, not the

people

VisionUnity of purpose

&Shared Identity

● Individuals rally to a cause● Aligned vision unlocks passion,

energy and innovation● “Where there is no vision, the

people perish” - Prov. 29:18

StrategyChanneling Vision into Action

● Vision without Strategy is wishful thinking

● “In preparing for battle I have always found that plans are useless, but planning is indispensable.” -Eisenhower

● Resources:○ Business Model Canvas ○ Playing to Win -Martin

ManagementDirection of Individuals and Assets

to execute the Strategy

● Managers in fast-moving organizations must also be Leaders

● Managers continuously assess and direct in changing circumstances

● Emphasis on the system lifecycles and “big picture”

● Build process and policy to reduce friction

● Resources:○ The Fifth Discipline -Senge○ The New Economics -Deming ○ Recreating the Corporation -Ackoff ○ Management -Drucker

ToolsContinuously building and

enhancing organizational tools to increase velocity

● Continuous Improvement: LEAN● Problem Solving: A3● Operations: ITIL & COBIT● Execution: Kanban/Scrum● Systems Thinking● Design Thinking● Complexity Theory & Cynefin

Key’s for GrowthCulture emerges as a result

1. Diversity2. Vision3. Strategy4. Management5. Tools

Employee Lifecycle

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

Processes

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

H i r e I n s p i r e A d m i r e R e t i r e

Managerial Duties

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

H i r e I n s p i r e A d m i r e R e t i r e

High Engagement Variable Engagement Low Engagement

Employee Engagement

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

H i r e I n s p i r e A d m i r e R e t i r e

High Engagement Variable Engagement Low Engagement

Vision Strategy Vision Personal Development Opportunity

Motivational Source

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

H i r e I n s p i r e A d m i r e R e t i r e

High Engagement Variable Engagement Low Engagement

Position & Pay Culture Learning & Challenge Organization/Promotion Knowledge Transfer

Key Managerial Focus

Vision Strategy Vision Personal Development Opportunity

Life Cycle Breakdown

Attraction Recruitment Onboarding Development Retention Separation

H i r e I n s p i r e A d m i r e R e t i r e

High Engagement Variable Engagement Low Engagement

Position & Pay Culture Learning & Challenge Organization/Promotion Knowledge Transfer

Key Managerial Focus

Vision Strategy Vision Personal Development Opportunity

Life Cycle Breakdown

Job 1 Job 2 Job 3 Job 4

Average Employee Tenure: 2 - 3 years

Your Assignment

1. Step back and look at the big picture2. Question yourself and your

alignment to vision and strategy3. Be realistic4. Keep it simple5. Embrace failure (quickly)6. Continuously learn and improve

Thank You.Ben Rockwood

Director of IT & OperationsChef Software

benr@cuddletech.com@benr