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www.vanharen.net Please NoteAll titles are published in English unless otherwise indicated. All ISBNs indicate the English edition. ISBNs for all of our published and forthcoming titles, including non-English editions, are available on our website. All prices are shown in euros and are correct as of January 2011. They are excluding tax and delivery, and may be subject to change. Currency conversions into non-euro denominations adopt the current exchange rate on the day on which the order is processed, so some prices may be subject to the fl uctuations in the exchange rate. Please note covers are for illustration purposes.

FREE! Sample chapters from all of our titles can be viewed on our website at www.vanharen.net or via the Amazon LookInside and Google Book Search initiatives.

2

We are the Offi cial Publisher for some of the world’s leading

organizations and their frameworks including: The Open Group

(TOGAF), IPMA-NL, ITSqc (eSCM Models), GamingWorks (ABC of

ICT), ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and

PMI NL.

We publish titles in 14 languages, and have sales and distribution

agents in over 40 countries worldwide.

In addition, Van Haren Publishing produces titles in association

with industry experts at organizations including: CA (Computer

Associates), Getronics, HDI (Help Desk Institute) and the SOX

Institute to cover frameworks and standards such as ITIL, PRINCE2,

ISO/IEC 20000, ISO27001/27002, COBIT, Six Sigma and many

more.

Through its coverage of many leading frameworks and standards,

Van Haren Publishing provides comprehensive solutions for

Business intelligence and Management training. This means that

titles from Van Haren Publishing are essential reading!

Van Haren Publishing is the world’s leading publisher specializing in titles covering best practice within: IT Management; Enterprise Architecture; Project Management; Business Management.

Leading Global Standards made Practical

ITIL

Foundations of ITIL® V3Best Practice Series

ISBN 978 90 8753 057 0

• An easy-to-read introduction into the entire ITIL V3 Library

• Ideal Foundation Exam textbook

• Covers both the ITIL Service Lifecycle and the ITIL processes and functions

• Ideal for those upgrading from ITIL V2 as well as those learning V3

• Uses offi cial content and diagrams under licence from British Crown

• Endorsed by APMG, the OGC Accreditor

Languages: English, Dutch, French, German, Italian, Korean, Spanish, Japanese

Reader’s comments:

“… no single book have I recommended more highly than this.It consolidates the focus and understanding of the core ITIL books … in an easy-to-read and effi cient manner. No fuss – no fl uff. Without exception it’s the one-book reference toIT Service Management”


“… no single book have I recommended more highly than this.It consolidates the focus and understanding of the core ITILbooks … in an easy-to-read and effi cient manner. No fuss – nofl uff. Without exception it’s the one-book reference toIT Service Management”

English€39,95

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ITIL® V3 Foundation Exam –The Study GuideBest Practice Series

ISBN 978 90 8753 069 3

• A complete and thorough explanation of all key concepts

• Clear text that fully aligns with Exam specifi cations

• Example ITIL® Exams

• Additional to ITIL® V3 core booksand Offi cial ISO 20000 publications

• Lay-fl at binding for student courses


Languages: English, Korean

English€22,50

ITIL® Lifecycle Approachbased on ITIL® V3 – Five Management Guides

ISBN 978 90 8753 108 9

• Not only includes the Lifecycle Approach, but in addition covers the offi cial ITIL® V3 processes in a separate section

• The set includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement


NB: Titles are available as individual Management Guides at €22,50 each

Languages: English, German, Spanish, Dutch


“Excellent set of books and a wonderful complement to the Best Practice Series” (Ramon Smitherman, Dream Catchers Inc)

English€79,95

ITIL® V3 – A Pocket GuideBest Practice Series

ISBN 978 90 8753 102 7

• Key content great for Foundation Exam Preparation

• A globally popular pocket guide anda quick, portable reference tool

• Designed for managers to givean overall picture of the ITIL®

V3 Upgrade

• Also describes the ITIL® V3functions and processes


Languages: English, Dutch, German, Italian, Japanese, Spanish, Turkish, French


‘I heartily recommend this book… Excellent value for money and a genuinely useful book’

English€15,95

5

ISO/IEC 20000 – An IntroductionBest Practice Series

ISBN 978 90 8753 081 5

• Includes the selected text of the ISO/IEC 20000 Standard!

• The defi ning literature for the ISO 20000 exam

• Contains the principles of IT Service Quality Management

• Provides a systematic approach to IT Service Management quality, which supports increased effi ciencies in the workplace

Languages: English, Spanish, Japanese,

German, French, Dutch, Brazilian/Portuguese,

Chinese

Implementing ISO/IEC 20000 Certifi cation – The Roadmap

ISBN 978 90 8753 082 2

• A quick and accessible guide to a universally adopted standard

• A sister publication to the hugely successfultitle ‘Introduction to ISO/IEC 20000’

• Practical advice on ISO/IEC 20000 certifi cation

• Detailed case study material supports the practical nature of this title

• A key asset in delivering a practical, down-to-earth implementation program

Languages: English

ISO/IEC 20000 – A Pocket Guide

ISBN 978 90 77212 79 0

• A quick reference to the core content of ISO 20000

• Supports ISO 20000 training and certifi cation

• Provides an easy-to-read explanation of the nature, content and aims of ISO 20000

• Promotes the acceptability of ISO 20000 as a valid standard for IT Services Organizations

Languages: English, German, Japanese, Italian, Spanish

ISO/IEC 20000 These titles complement EXIN and TÜV SÜD syllabus for ISO20000 exams.

English€49,95

English€39,95

English€15,95

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Implementing IT Governance –A Pocket GuideBest Practice Series

ISBN 978 90 8753 216 1

• Covers the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment: Leadership and proactive people and change agents, fl exible and scaleable processes and enabling technology

Languages: English


“Provides a welcome compendium of successful practices. Experienced leaders will fi nd it a valuable reference, while early-career managers will appreciate the clear, actionable framework for developing high-quality, sustainable governance models of their own” (Hank Zupnick, CIO, GE Real Estate)


“Provides a welcome compendium of successfulpractices. Experienced leaders will fi nd it avaluable reference, while early-career managerswill appreciate the clear, actionable framework for developing high-quality, sustainable governance models of their own”

E Real Estate)(Hank Zupnick, CIO, GE

Implementing IT Governance:A Practical Guide to Global Best Practices in IT ManagementBest Practice Series

ISBN 978 90 8753 119 5

• A comprehensive and integrated approach to IT/Business Alignment, Planning, Execution and Governance

• Provides readers wtih a structured and practical solution using the best of the best principles available today

Languages: English


“Dr. Selig has created a veritable ‘IT Governance Encyclopedia’ for the 21st century IT executive. If something isn’t covered here, you probably don’t need to know it” (Peter Schay, Executive VP, The Advisory Council)

IT Governance based on CoBiT® 4.1 – A Management Guide Best Practice Series

ISBN 978 90 8753 116 4

• A quick reference guide to IT Governance

• Provides detailed information on the overall process as well as the theory behind it

• Provides trainers and students alike with a compact reference to CoBiT®

• A valuable asset for CIOs and IT managers in developing more grip on their IT organization’s performance

Languages: English, Japanese (CoBIT 4.0)

IT GOVERNANCE and IT SECURITY

English€39,95

English€15,95

English€22,50

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Foundations of Information SecurityBased on ISO 27001 and ISO 27002Best Practice Series

ISBN 978 90 8753 568 1

• Covers the specifi cations of the EXIN exam ISFS (Information Security Foundations)

• Summarises all key aspects of information security

• Includes an appealing case text that clarifi es the theory

• Includes a large number of exercises and an ISFS sample exam in the end of the book

Languages: English, Dutch

English€29,95

Information Security Management with ITIL V3Best Practice Series

ISBN 978 90 8753 552 0

• Provides insight and gives background about what is going to be managed. Topics covered include: types of security controls, business benefi ts and the perspectives of business, customers, partners, service providers, and auditors

• Explains what information security management is about and its objectives. Details are also given on implementing the process and quality

• Shows the links with the other ITIL processes

• Gives practical advice how to put Information Security Management into practice -- from awareness in the organization via documentation required to maturity models.

Languages: English

English€39,95

ISO 27000 and Information security

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Implementing Information Security based on ISO 27001/ISO 27002 – A Management GuideBest Practice Series

ISBN 978 90 8753 541 4

• Covers the Information Security ISO standards

• Covers implementing and achieving certifi cation of internationally recognised ISO standards in this area

• A succinct guide for those requiring a guide to implementation issues, especially for Board level executives

• Written and reviewed by Industry experts

• Now updated with the latest changes

Languages: English

English€22,50

Information Security based on ISO 27001/ISO 27002 – A Management GuideBest Practice Series

ISBN 978 90 8753 540 7

• Provides an overview of the two international information security standards

• Describes how ISO 27001 and ISO 27002 interact to guide organizations in the development of best practice information security systems

• A much-needed guide used globally

Languages: English

English€22,50

9

ABC of ICT – An Introduction The Offi cial ABC Introduction

ISBN 978 90 8753 140 9

• Covers ‘Attitude, Behaviour and Culture’ concepts thatare critical to make ICT really happen

• 35 fantastic case studies and examples from industry experts of where things can go wrong – and how to make them right

• Used globally by leading consultants and trainers inthe fi eld

• The sister publication to the well-known ABC Card Deck and the new ABC of ICT Exercise Workbook

• Assess worst practices and take fi rst practical steps in solving them

Languages: English


‘Your ABC book is excellent. It’s the best explained set of business change tools that I’ve ever seen....’ Kevin Holland, Programme Head, NHS Connecting for Health

English€39,95


‘Your ABC book is excellent. It’s the best explained set of businesschange tools that I’ve ever seen....’ Kevin Holland, Programme Head,NHS Connecting for Health

ABC of ICT

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ABC of ICT – Card Deck The ABC of ICT Training Aid

ISBN 978 90 8753 138 6

• Addresses the impact of Attitude, Behaviour and Culture on IT projects

• A valuable instrument for training and consulting companies

• A new approach to dry and formal training

• A humorous deck of cards, designed by Paul Wilkinson and Jan Schilt supporting the serious learning lessons that need to be taken on board

• Immensely popular tool!

• Bespoke bulk orders available

Languages: English


“This card game is a valuable instrument for training and consulting companies like Service Management Art” (Peter Lijnse, Director Service Management Art, Canada)

English€9,95


“This card game is a valuable instrument fortraining and consulting companies like ServiceManagement Art” (Peter Lijnse, Director ServiceManagement Art, Canada)

ABC of ICT – The Exercise Workbook

ISBN 978 90 8753 142 3

• Practical exercises to use with the ABC products

• A great training tool to use to identify your team improvement needs

• The exercises can be integrated into your ITIL® and ITSM Training

• Helps develop the people skills vital to realizing successful ICT Change

• Encourages team building along the way

Languages: English

English€22,50

11

SABSA

Enterprise Security Architecture based on SABSA SABSA Series

ISBN 978 90 8753 654 1

This title details the methodology for developing risk-driven enterprise information security architectures, information risk management architectures, and information assurance architectures, and for delivering security solutions that support critical business initiatives through the deployment of ICT infrastructure and applications:

• Premier global approach to Security Architecture;

• Established and adopted worldwide;

• Accepted as the de facto standard by public and private sector alike and

• Supported by training and certifi cation

Languages: English

Enterprise Security Architecture based on SABSA - A Pocket GuideSABSA Series

ISBN 978 90 8753 652 7

This concise Guide explains the overarching elements of the SABSA approach. It covers succinctly an approach for developing risk-driven enterprise information security architectures, information risk management architectures, and information assurance architectures, and for delivering security solutions that support critical business initiatives through the deployment of ICT infrastructure and applications.

• A succinct guide to the premier global approach to Security Architecture and Pre-reading for training and certifi cation

Languages: English

NEWin 2011

NEWin 2011

English€60,-

English€15,95

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ASL

ASL – A Management GuideBest Practice Series

ISBN 978 90 77212 84 4

• The ONLY public domain application management standard in the world!

• Introduces the basic concepts of ASL through realistic work scenarios based on a fi ctitious IT service provider

• Demonstrates how managers within business organizations can adopt best practices to help reduce costs and improve service quality


ASL – A Framework for Application Management Best Practice Series

ISBN 978 90 77212 05 9

• The ONLY public domain application management standard in the world

• Explains what ASL is, how it can help and how it is done

• Discusses the structure of the ASL framework, maintenance processes, design, testing and implementation

• Provides you with everything to get you started with ASL

Languages: English, German, Dutch

English€22,50

English€39,95

ASL2 – A Framework for Application ManagementBest Practice Series

ISBN 978 90 8753 313 7

• ASL, Application Services Library, is a public domain process framework for application management.

• This book is the offi cial manual of ASL2, an evolutional improved version of this framework that was introduced in 2001.

• The ASL2 framework supports the implementation of application management, supported by additional best practices that you can fi nd on the website of ASL BiSL Foundation. ASL aligns with other frameworks e.g. ITIL® and BiSL (for business information management).

This book supports the EXIN Exam ASL Foundation.

Languages: English (summer 2011), Dutch

NEWin 2011

English€39,95

13

ITSM Process Assessment Supporting ITIL®

Best Practice Series

ISBN 978 90 8753 564 3

• Use TIPA to assess and improve your processes with ISO 15504 and prepare for ISO 20000 Certifi cation

• Combines ITIL® principles with ISO 15504

• Quality self-assessment material developed over 7 years of research

• Includes major new case studies

• Practical assessment of organizational processes and implementing improvements;

• Step by Step instructions

Languages: English

English€39,95

IT Service Management Global Best Practices Volume 1

ISBN 978 90 8753 100 3

• The International Compendium of Thought Leadership

• A unique guide written by industry leaders giving the inside track on new practices

• A very practical publication that contains the knowledge of a large number of experts from all over the world

• Amazing value for money: nearly 650 pages of invaluable guidance

Languages: English

Readers’ comments:“It is great to have a book of tried and tested practices that work. Something that everybody can use. Nice also to see some attention is given to behaviour and culture” (Paul Wilkinson, Director, GamingWorks BV)

“This publication serves as a platform for introducing new developments, and provides a broad overview of signifi cant and current IT Service Management issues” (HP Invent)

Readers’ comments:“It is great to have a book of tried and testedpractices that work. Something that everybody can use. Nice also to see some attention isgiven to behaviour and culture” (Paul Wilkinson,Director, GamingWorks BV)

“This publication serves as aplatform for introducing newdevelopments, and provides abroad overview of signifi cantand current IT ServiceManagement issues”

(HP Invent)

MOF V4.0 – (Microsoft Operations Framework) – A Pocket GuideMOF Pocket Guide (V4)

ISBN 978 90 8753 286 4

• Used as a textbook for the Foundation exam and used internationally by training organizations

• A systematic approach to the provision of IT services, based on global best practices

• Delivers practical guidance for everyday IT practices and activities

• Promotes a logical approach to decision-making and communication and to the planning, deployment and support of IT services

Languages: English

English€15,95

Other IT Service Management

English€69,90

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Metrics for IT Service ManagementBest Practice Series

ISBN 978 90 77212 69 1

• Provides a much-needed approach to the issue of measuring deliverables within Service Management operations

• A general guide to the design, implementation and use of metrics

• Contains practical sheets for day-to-day use

• use of the ITIL process structure and principles from ISO 20000 as a basis

Languages: English, Chinese, Russian

Readers’ comments:

“Dollar for dollar this book probably creates more

value per page than almost any other book in my

library. If you have lots of time – and you don’t

– read the others. Otherwise – take this one to

work” (David Messineo, Computer Associates)

English€39,95

English€39,95

English€49,95

includes CD

Implementing Metrics for IT Service Management

ISBN 978 90 8753 114 0

• Includes FREE CD containing Metrics Templates

• A complementary volume to the bestselling ‘Metrics for IT Service Management’

• A clear and comprehensive guide to Metrics

• Provides a management framework based on a continuous improvement lifecycle, aligned with ITIL® best practices

• An approach compatible with CoBit® and supporting ISO/IEC 20000 for IT Service Management

Languages: English

Metrics Templates and Design for ITIL and ISO 20000Best Practice Series

ISBN 978 90 8753 648 0

An up to date guide on the best practice approach to developing metrics and using them proactively in your organization. Great templates that can be used immediately.

• Practical Metrics for ITIL and ISO 20000 Implementation

• Templates designed to work together

• Best Practice Guidance for use within Service Operations

• Written by the Author of the Industry ‘Bible’: Metrics for IT Service Management

Languages: English

NEWin 2011

15

Implementing IT Service Management - Aligning with ITIL® and ISO 20000Best Practice Series

ISBN 978 90 8753 650 3

Many small to medium sized companies have asked us for guidance on this topic. Aware that no solution will fi t all we have asked the world’s experts to give one model that is simple, easy to implement and pulls together the main processes found in ITIL and ISO 20000.

• Written by Global experts

• Implementation of Major ITIL processes

• Best practice interfaces between processes

• Practical guidance with great templates

• Peer reviewed by experts worldwide for great quality

IT Service Management from Hell:A Guide to Worst Practices

ISBN 978 90 77212 21 9

• A humorous guide to ITIL and other Best Practice techniques

• Good examples of how NOT to do Service Management

• Illustrated with great cartoons

• An impertinent look at the worst in the industry

• NOT for the fainthearted!

Languages: English

English€12,00

English€39,95


NEWin 2011

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The Service Catalog - A Practitioner GuideBest Practice Series

ISBN 978 90 8753 571 1

• Practical guidance on building a Service Catalog

• Focuses on IT community relationship with the business and users

• Includes practical templates and guidance on key documents such as OLAs and SLAs

• Defi nitive guide for all those delivering this tool

Languages: English (Japanese 2011)

IT Financial Management - A Practitioner Guide

ISBN 978 90 8753 501 8

• A comprehensive guide to the core process;

• Explains how to plan and implement and delivers practical advice

• Summarizes the key perspectives and benefi ts

• A must-have guide to fi nancial skills for IT managers

• Aligns with ISO/IEC 20000 and ITIL

Languages: English

Capacity Management - A Practitioner Guide

ISBN 978 90 8753 519 3

• Covers details of what capacity management is all about: what is capacity management; why do it, how to do it, who does it; implementation, maintenance, improvement, tools

• Provides comprehensive templates and checklists: objectives, interfaces and data-fl ows, sub-practices and activities; metrics, application sizing parameters, data for modelling; deliverables, reports, CMMI levels, KPIs, risk matrix; sample capacity plan

• Aligns with ISO/IEC 20000 and ITIL®

Languages: English

English€39,95

English€39,95

English€39,95

IT Change ManagementBest Practice Series

ISBN 978 90 8753 573 5

• Change Management is a fundamental process within IT Department

• This book takes a holistic view of the practical ways to implement a successful approach

• Includes many references to the standards in this area including ITIL, ISO 20000, Risk, Business Continuity and more

• Covers details of what the process is:….roles and interfaces, etc.

Languages: English

English€39,95

NEWin 2011

17

Frameworks for IT Management

ISBN 978 90 77212 90 5

• The leading 22 frameworks covered

• Offi cial recommended reading for EXIN exams

• Frameworks include: TQM, ISO9000, TickIT, ISO/IEC 27001, ISO/IEC 20000, CMM, Six Sigma, eSCM-SP, IT Balanced Scorecard, AS 8015-2005, CoBiT, M_o_R, Generic Framework for Information Management, BiSL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBoK, ICB – IPMA)

Languages: English, German, Japanese, Chinese

English€39,95

IT Service CMM – A Pocket Guide

ISBN 978 90 77212 35 6

• A concise introduction to the IT Service Capability Maturity Model

• Explains how the IT Service CMM can be applied to improve your organization

• If you are looking for a concise introduction to the model, this pocket guide is an excellent place to start

Languages: English

English€15,95

Frameworks for IT Management – A Pocket Guide

ISBN 978 90 8753 087 7

• 26 frameworks covered!

• Indispensable for the student and the experienced practitioner alike

• An essential, concise guide, pocket-sized yet comprehensive

• Provides a key reference source on each framework and its relevance to IT management

• Frameworks include: TQM, ISO9000, TickIT, ISO/IEC 27001, ISO/IEC 20000, CMMI. Six Sigma, eSCM-SP, IT Balanced Scorecard, AS 8015-2005, CoBiT, M_o_R, Generic Framework for Information Management, BiSL, ISPL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBoK, ICB – IPMA)


English€15,95


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Six Sigma for IT Management –A Pocket GuideBest Practice Series

ISBN 978 90 8753 029 7

• Succinct guidance and concise explanations

• Merges ITIL® and Six Sigma methodologies into a single unifi ed approach

• Based on the introductory guide ‘Six Sigma for IT Management’

Languages: English

English€39,95

English€15,95

English€22,50

Implementing Leading Standards for IT Management – A Guide to Un der standing and Selecting Standards IT Management Topics Series

ISBN 978 90 77212 86 8

• A complementary volume to the bestselling ‘Frameworks for IT Management’

• Gives the vision of the leading IT consultancy companies on the implementation of standards in an IT environment

• Presents a selection of standards made by Getronics including EFQM, Six Sigma, CoBiT®, ITIL®, ASL, BiSL, ISO/IEC 20000 and many more

Languages: English

English€19,95

Service Agreements – A Management Guide

ISBN 978 90 77212 91 2

• Lays out the fundamentals of a service management strategy focusing on service agreements

• Outlines the background, operation and benefi ts of a variety of service agreements

• Includes models for the design of a service catalogue and service agreement development

• Provides a comprehensive and holistic approach to service agreements

Languages: English, Chinese


“One of the best Service Management titles I have read in years…” (Arjen Droog, Former Directeur itSMF-NL)

Six Sigma for IT ManagementBest Practice Series

ISBN 978 90 77212 30 1

• Maintain Continuous Improvement!

• A unique publication, giving the application of the Six Sigma approach in combination with ITIL® best practice

• A coherent view and guidance for using the Six Sigma approach successfully

• Provides a quantitative methodology of continuous (process) improvement

Languages: English, Korean, Chinese

19

TOGAF ™ Version 9 Offi cial TOGAF™ Series

ISBN 978 90 8753 230 7

• The Offi cial hardcopy publication of The Open Group Architecture Framework

• TOGAF™ is an open industry standard of enterprise architecture

• What is an architecture framework? What kind of ‘architecture’ are we talk-ing about?

• How does my organization benefi t from using TOGAF?

• This book provides the answers!

• TOGAF 9 complements, and can be used in conjunction with, other frame-works that are more focused on specifi c aspects of architecture

Languages: English


‘Nothing less than a breakthrough in the world of Enterprise and IT Architecture’, Ron Tolido, CTO Capgemini on TOGAF 9

’s comments:Reader’

ng less than a breakthrough in the world‘Nothinerprise and IT Architecture’,of Ente Ron Tolido, pgemini on TOGAF 9CTO Ca

TOGAF™TOGAF™- The Open Group Architecture Framework - is a fast growing, worldwide accepted standard that can help organizations build their own Enterprise Architecture in a standardized way. As the Open Group’s offi cial publisher we provide the following titles, which explain why this upcoming profession is important and what TOGAF™ can do to support you and your organization.

English€75,00

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TOGAF™ Version 9 Enterprise Edition – A Pocket GuideOffi cial TOGAF™ Series

ISBN 978 90 8753 232 1

• The Offi cial Open Group Pocket Guide for TOGAF™ Version 9

• A compact introduction to the new version of TOGAF™

• Provides an overview of major new concepts

• Builds on previous bestselling titles on TOGAF

• TOGAF is a fast growing, worldwide accepted standard

• Helping management to understand increasing complexity

Languages: English, French, German, Dutch

English€15,95

TOGAF™ 9 Foundation Study Guide Preparation for the TOGAF 9 Part 1 ExaminationOffi cial TOGAF™ Series

ISBN 978 90 8753 231 4

• Study Guide for Preparing for the TOGAF 9 Part 1 Examination

• Gives an overview of every learning objective for the TOGAF 9 Foundation Syllabus and in-depth coverage on preparing and taking the TOGAF 9 Part 1 Examination.

• This study guide is specifi cally designed to help individuals prepare for certifi cation;

• The audience for this Study Guide is:

- Individuals who require a basic understanding of TOGAF 9;

- Professionals who are working in roles associated with an architecture project such as those responsible for planning, execution, development, delivery, and operation;

- Architects who are looking for a fi rst introduction to TOGAF 9;

- Architects who want to achieve Level 2 certifi cation in a stepwise manner and have not previously qualifi ed as TOGAF 8 Certifi ed.

Languages: English

TOGAF™ 9 Certifi ed Study Guide Preparation for the TOGAF 9 Part 2 ExaminationOffi cial TOGAF™ Series

ISBN 978 90 8753 570 4

The TOGAF™ 9 Certifi ed study guide gives an overview of every learning objective for the TOGAF 9 Certifi ed Syllabus beyond the Foundation level, and is specifi cally designed to help individuals prepare for certifi cation. The audience for this Study Guide is:

• Professionals who are working in an organization where TOGAF 9 has been adopted and who need to participate in architecture projects and initiatives

• Architects who will be responsible for developing architecture artifacts

• Architects who wish to introduce TOGAF 9 into an architecture practice

• Architects who want to achieve a recognized qualifi cation to demonstrate their detailed knowledge of TOGAF 9

• Architects who have achieved certifi cation to TOGAF 8 Certifi ed and who wish to upgrade their certifi cation

Languages: English

English€39.95

21

SOA Source BookOffi cial The Open Group Series

ISBN 978 90 8753 503 2

The SOA Source Book will help enterprise architects to use SOA effectively. It explains:

• What SOA is

• How to evaluate SOA features in business terms

• How to model SOA

• How to use The Open Group Architecture Framework (TOGAF™) for SOA

• SOA governance

Languages: English

English€29,95

COMING SOON IN 2011!!New titles in The Open Group Series for 2011:

Guide to RiskThis title is divided into three parts:

• Risk Taxonomy Technical Standard provides a taxonomy describing the factors that drive risk – their defi nitions and relationships. It also provides an overview on how to use the taxonomy;

• Guide to Risk Assessment Methodologies and fi nally

• Risk Assessment Methodology & Cookbook explaining how to apply the Risk Taxonomy to any selected risk management framework.

ISM3This title will fi ll the gap between the ISMS capability as defi ned in ISO27001, the catalog of best practice controls identifi ed in ISO27002, and the need that information security management personnel have to continually improve their internal security management using metrics and maturity models. It will prove fundamental in helping organizations to identify and achieve levels of information security management appropriate to their industry, risk profi le, and size.

Enterprise Architecture Security Guide - 2011 EditionIn 2007 the Network Applications Consortium transitioned into the Security Forum. One of their signifi cant achievements was writing their Enterprise Security Architecture Guide. This ESA Guide is now updated to latest thinking and approaches.

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ArchiMate® 1.0 Specifi cation - Technical StandardOffi cial The Open Group Series

ISBN 978 90 8753 502 5

• ArchiMate is simple but comprehens-ive enough to provide a good structuring mechanism for architecture domains, layers, and aspects;

• ArchiMate incorporates modern ideas of the “service orientation” paradigm;

• Although it intentionally resembles the Unifi ed Modeling Language (UML), the ArchiMate modeling notation is intuitive and much lighter than currently proposed by UML 2.0;

• The two enterprise architecture standards of The Open Group – TOGAF and ArchiMate – complement each other and can be used well in combination;

• Tool support for the ArchiMate language is already commercially available.

Languages: English

Enterprise Architecture based on TOGAF and ArchiMate Best Practice Series

ISBN 978 90 8753 233 8

This book is explains the concepts of enterprise architecture, and is based on the TOGAF framework and additionally using ArchiMate as a design tool. It is meant as guidance for:

• Organizations that either plan to build, document or further professionalize their enterprise architecture and

• For students and anyone intending to follow a training on enterprise architecture

This book is endorsed by The Open Group, the owner of TOGAF and ArchiMate.

The Open Group Architecture Framework TOGAF™ –A Management GuideBest Practice Series

ISBN 978 90 8753 080 8

• This book explains to management how TOGAF™ can help make an Enterprise Architecture

• A worldwide accepted standardthat can help organizations build their own Enterprise Architecture in a standardized way

• Explains why this upcoming profession is important and what TOGAF™ can do to support you and your organization

Languages: English

English€22,50

English€49,95

English€29,95

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23

PRINCE2™ 2009 Edition - A Pocket GuideBest Practice Series

ISBN 978 90 8753 544 5

• This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method;

• Main target Group for this pocket guide is anyone who wants to get to know the method PRINCE2 or a methodical approach for project management.

• This pocket guide is based on PRINCE2 2009 Edition;

• Endorsed by APMG ( the OGC accreditor)

Languages: English, Dutch, German, French

English€15,95

PRINCE2

Project Management based on PRINCE™ 2009 EditionBest Practice Series

ISBN 978 90 8753 496 7

• The NEW version for PRINCE2 2009 Edition!

• A leading method for project management

• Offi cially licensed material

• Contains lists serving as reference material for all project types and sizes

• Serves as a good basis for the PRINCE2® Foundation exams

• Key guidance for practitioners

• Endorsed by APMG (the OGC accreditor)


English€29,95

Passing the PRINCE2™ 2009 Edition Foundation exam – Exam guideBest Practice Series

ISBN 978 90 8753 622 0

• The purpose of this book is to provide guidance to the readers to gain a basis understanding of the PRINCE2 method and to pass the PRINCE2 Foundation exam

• The content of this book is based on PRINCE2™ 2009 Edition

• For the exam specifi cations this book has been based on the PRINCE2 2009 - Syllabus V1.1. Additionally the PRINCE2 Foundation exam - Candidate Guidance V1.2 has been used

Languages: English (expected summer/autumn 2011)

English€22,50

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PRINCE2™ 2009 Edition - Quick Reference CardBest Practice Series

ISBN 978 90 8753 565 0

• Summary of 2009 PRINCE 2 approach

• Reference cards for anyone using or learning PRINCE2 in one handy fold out

• Only available per set of 5

Languages: English, German

English€29,95per set

PRINCE2™ in Practice: A practical approach to creating project management documentsBest Practice Series

ISBN 978 90 8753 328 1

• A practical approach for formal reporting

• PRINCE2® documents are the key

• Provides the reader with practical help for implementing PRINCE2®

• An invaluable aid for project managers and project directors

• Helps the reader manage and control in an effi cient manner

• Great for post training implementation guidance

Languages: English

PRINCE2™ – A No Nonsense Management GuideBest Practice Series

ISBN 978 90 77212 92 9

• A light approach to the PRINCE2® methodology

• An accredited training document, designed for pre-PRINCE2® training reading

• Written by an accredited PRINCE2® trainer

• Great illustrations support the points made within the title

• An easy-to-understand approach to this topic – even if you’re not training!

Languages: English

English€22,50

English€22,50

25

Programme Management based on MSP:An Introduction Best Practice Series

ISBN 978 90 77212 06 6

• Acts as a study guide for the MSP Foundation Exam

• This bestselling title is an excellent overview of the MSP methodology

• Emphasizes the real-life approach to change implementation within the scope of a programme

Languages: English

Programme Management based on MSP – A Management GuideBest Practice Series

ISBN 978 90 77212 67 7

• A quick, yet thorough, reference to programme management in a handy sized format

• Uses principles, processes and key terms which are consistent with OGC advice and guidance

• Provides readers with a systematic approach based on global best practice

Languages: English

English€22,50

English€39,95

MSP / M_o_R

Risk Management – A Management Guide based on M_o_R® – A Management GuideBest Practice Series

ISBN 978 90 77212 68 4

• Based primarily on Management of Risk (M_o_R®), this book is a quick, yet thorough, reference to risk management

• Uses principles, processes and key terms which are consistent with OGC advice and guidance

• This publication takes a staged approach to risk management, putting the subject into context and helping to defi ne a framework and policy on the Management of Risk

Languages: English

English€22,50

26

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IPMA and PMI

English€69,95

English€22,50

Better practices of Project management based on IPMA-C and IPMA-DBest Practice Series

ISBN 978 90 8753 647 3

Project management is a young profession. However, the IPMA Competence Baseline (ICB) version 3, dating from 2007, gives a clear description of this profession based on 46 competence elements. This book gives the essential theoretical and practical background of each competence element, based on the leading literature. The structure of this book follows the order of the competence elements in the ICB version 3, divided into Technical competences, Behavioral competences and Contextual

competences. For this reason it is the essential study book for everyone studying for the IPMA-D and IPMA-C exams.

Competence profi les, Certifi cation levels and Functions in the project management fi eld - Based on ICB version 3

ISBN 978 90 8753 582 7

In essence this is book a reference model for the development of function profi les for project management. For pragmatic reasons this publications refers to the four levels of the IPMA certifi cation model:

• Project leader

• Project manager

• Senior project manager

• Projects / program director


MINCE® – A Framework for Organizational MaturityBest Practice Series

ISBN 978 90 8753 047 1

• This book explains how most organizations need to achieve and maintain the competitive ability to meet and take advantage of change

Languages: English

English€39,95

English€15,95

A Pocket Companion to PMI’s PMBOK GuidePM series

ISBN 978 90 8753 518 6

• This Pocket Edition supplies a summary of the PMBOK Guide, to provide a quick introduction as well as a structured overview of this method for project management;

• This pocket guide is based on the PMBOK Guide Fourth Edition;

• This pocket guide deals with the key issues and themes within

project management and PMBOK

Languages: English, German

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eSourcing Capability Model for Service Providers(eSCM-SP)

ISBN 978 90 8753 561 2

• Gives service providers guidance that helps them improve their capability across the sourcing life-cycle

• Provides clients with an objective means of evaluating the capability of service providers

• Offers service providers a standard to use when differentiating themselves from competitors

• Designed to be used with other well-known standards and guidance

Languages: English

English€75,00

English€75,00

eSourcing Capability Model for Client Organizations(eSCM-CL)

ISBN 978 90 8753 559 9

• Proven and established Best Practice that supports client organizations to successfully delegate IT-intensive business activities to service providers (external, internal, or shared services)

• Practical details of the full range of client-organization tasks, ranging from analyzing sourcing needs and options, developing the organization’s sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service delivery, and completing the agreement

• Guidance designed to complement existing quality models, standards and sourcing frameworks.

Languages: English

eSourcing Capability Models(eSCM-Set)

ISBN 978 90 8753 606 0

The ITSqc Series is a range of titles that brings readers and users the ITSqc best practices; they are currently used world-wide by companies major IT sourcing fi rms, clients and advisors. The series includes the acclaimed eSCM models which provide best practice guidance on e-sourcing and a means to evaluate and improve service delivery, reduce risks and assess the value of the sourced services.

Titles in this set include:

• eSourcing Capability Model for Service Providers (eSCM-SP)

• eSourcing Capability Model for Client Organisations (eSCM-CL)

Languages: English

English€125,-

Outsourcing and more

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English€60,00

Outsourcing Professional Body of Knowledge (OPBOK)

ISBN 978 90 8753 613 8

This book aligns with the IAOP Certifi ed Outsourcing Professional (COP) qualifi cation and training. It gives readers full guidance on the critical ‘make or break’ factors in any outsourcing program:

• Governance and defi ning a strategic approach to Outsourcing;

• Identifying and communicating business requirements;

• Selecting and qualifying providers;

• Gaining internal buy-In, creating project teams and

• Value assessment (value for money and return on investment).

Languages: English

• Template in Word format is also available Now!

Contract and Commercial ManagementIACCM Series

ISBN 978 90 8753 627 5

From the world’s leading contract and commercial management forum IAACM comes their defi nitive guide on best practice. Covering the Initiate, Bid, Development, Negotiate, and Manage phases it is the de facto standard used by legal and managerial experts around the globe.

• Aligns with the IACCM qualifi cation and training

• A complete reference guide for all contract and commercial professionals

• Practical guidance and checklists

• Written and reviewed by global members of IACCM

Languages: English

NEWin 2011

English€49,95

NEWrevisededition!

29

IT Outsourcing Part 1 – Contracting the PartnerBest Practice Series

ISBN 978 90 8753 030 3

• A guide for Procurement Professionals asked to procure in this specialist area

• Lists the full procurement process

• Ideal background for IT Managers who have to manage contracts post contract award

• Critical skill requirement as organizations focus on core competencies

• Check all aspects have been covered

• Even covers Governance

Languages: English

English€22,50

English€22,50

English€22,50

IT Outsourcing – An IntroductionBest Practice Series

ISBN 978 90 8753 492 9

• Based on best practices on IT Outsourcing

• New, revised edition!

• Used as a study guide for introduction courses in sourcing

• Endorsed by Platform Outsourcing Netherlands (PON)


IT Outsourcing Part 2: Managing the Sourcing Contract – Management Guide Best Practice Series

ISBN 978 90 8753 616 9

Covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination. This expert guide provides practical and concise advice on best practices in:

• good contract development;

• an appropriate governance framework;

• selecting the right individuals, with appropriate authority in key roles;

• the appropriate use of external expert advice;

• continuity of people involved in the contract,

• effective relationship management, with mutual respect and good communications and

• a collaborative customer-driven business approach.

Languages: English

NEWin 2011

Outsourcing and more

30

Surviving outsourcingA Comic Story from Initiative to Contract Termination Best Practice Series

ISBN 978 90 8753 225 3

• First comic on outsourcing

• Easy to read

• Best way to get introduced to the concept to outsourcing

• Although it is a comic, the content is serious

• Wonderful drawings

• Sticks to the mind

Languages: English

English€22,50

English€39,95

Implementing Strategic SourcingBest Practice Series

ISBN 978 90 8753 579 7

Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on:

• Foundations of Strategic Sourcing

• Covers management, risk, governance and legal considerations,

• Deals with organizational change, innovation and relationship management , transition planning and the end-game

• Successful principles for new business development from a service provider perspective

• Future trends, summary and lessons learned

Languages: English

www.vanharen.net +31 (0) 418 577 040

31

BiSL – A Framework for Business Information ManagementBest Practice Series

ISBN 978 90 8753 042 6

• Establishes a bridge between ITand business processes

• Describes a process framework for business information management and information management

• Supports EXIN BiSL Foundation exam



“We are now better equipped to make choices and identify the relationships between assignments in advance” (Ruud van Ravenswaaij, Fortis – using BiSL)


“We are now better equipped to makechoices and identify the relationshipsbetween assignments in advance”(Ruud van Ravenswaaij, Fortis – using BiSL)

BiSL BiSL – A Management GuideBest Practice Series

ISBN 978 90 8753 041 9

• Bridges the gap between business and IT

• Describes the best way to manage and execute business information management in day-to-day practice

• Supports EXIN BiSL Foundation exam

• A public domain standard which is consistent with ITIL and ASL

• A case history developed throughout the text illustrates the implementation of BiSL


English€22,50

English€39,95

32

Cloud Computing SAP and more

Get ready for Cloud Computing A comprehensive guide to Virtualization and Cloud Computing

ISBN 978 90 8753 640 4

• An introduction to cloud computing and its most prominent enabling technology: virtualization.

• Explains the visions, concept and models behind cloud computing.

• How you can incorporate them in your IT infrastructure.

• Relevant “Industry Outlooks”: in-depth articles from industry experts. Also case stories, covering of virtualization and cloud-related issues.

Languages: English

Cloud - The Business Guide The Open Group Series

ISBN 978 90 8753 657 2

A practical business guide to the much hyped ‘cloud’ from one of the most industry-wide respected source.

• A complete guide to assess the potential business impact and benefi t/fl aws of Cloud;

• Guidance published as hard copy and electronic;

• Covers practical details of what the impact is to business dependent business function risks and rewards and

• peer reviewed by some of the world’s leading experts.

Languages: English

IT Business Management: Solutions from SAP - A Pocket Guide Best Practice Series

ISBN 978 90 8753 620 6

Managing IT like a business demands integrated and systematic business and IT insight – this book outlines SAP’s view on best-run IT. It will help orient you to our related solutions and provide ideas for driving clarity and business value:

• It covers globally recognized tool and discipline;

• Promotes the concept of running IT like a business;

• Places SAP functionality in the context of delivering to the business agenda and

• Covers risk, resources, IT supply and demand

Languages: English

The Sarbanes-Oxley Act – An Introduction SOX Series

ISBN 978 90 8753 083 9

• A must-have for anyone implementing SOX and similar regulations

• The world’s most comprehensive, authoritative compendium on Sarbanes-Oxley (SOX)

• Created by practitioners for practitioners, and covers all titles and sections of the Sarbanes-Oxley Act

• Provides actionable advice for implementation using GASP (Generally Accepted SOX Principles)

Languages: English

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English€29,95

English€39,95

English€39,95

English€15,95

www.vanharen.net +31 (0) 418 577 040

33

SqEME® Process Management – A Pocket GuideBest Practice Series

ISBN 978 90 8753 137 9

• Explains the essentials of SqEME®

• A practical book providing compulsory reading for anyone who wants to learn more, or intends on using SqEME®

• Acts as an instructive guide with directives and tips showing an effi cient approach for structuring, mastering and improving processes

• Constitution, Correspondence, Chemistry and Construction

• Supported by real life case studies

• The content of the book is broken down into the four perspectives from which SqEME® views processes

Languages: English

Process Management based on SqEME® Best Practice Series

ISBN 978 90 8753 136 2

• SqEME® is an open standard for developing a processed centered architecture

• Written to provide an innovative, yet practice proven approach to process-centered thinking

• Intended for professionals involved in the change process within process-driven organizations

Languages: English

English€29,95

English€15,95

ISO 9001:2000: The Quality Management Process Best Practice Series

ISBN 978 90 77212 77 6

• The bestselling introduction to the Quality Management Process

• Outlines the background and requirements of the standard in an easily accessible format

• Presents the reader with essential, basic questions which will enable them to apply the standard successfully

• FREE CD containing templates: invaluable within the operating environment

Languages: English

The EFQM Excellence Model for Assessing Organizational Performance – A Management GuideBest Practice Series

ISBN 978 90 8753 027 3

• The most widely used Organizational Assessment Framework in Europe

• A concise history and background of EFQM

• Provides practical assessment techniques, pro-formas, scoring tools and comparison tables

• Step-by-step guidance on the application of EFQM in today’s business environment

Languages: English

English€22,50

English€39,95

includes CD

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35

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