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The client is an IT subsidy of the largest Surface Transportation and Logistics Company in Europe and has been in the business for over 175 years. With the company’s revenue of 31.3 billion Euros in 2008, they cater to 1835 million passengers with 27196 passenger trains and 4674 freight trains per day.

The IT subsidy manages 80000 IT-users, 120000 TC-connections, 18 SAP systems and numerous PS and Java technology systems to manage core corporate functions and maintenance of wagons, tracks and other infrastructure.

Client Overview

Leading IT service provider for the large Railway/Logistic company in Europe

Case Study Travel and Transportation

The Challenge

Client Testimonial

Hexaware Approach

Technology Environment

Hexaware team will be working as an extended team for the client, supporting their technical team in enhancements and bug fixes, carrying out small projects as a part of the functional releases thrice a year. Technical support was provided in Maintenance Repair and Overhaul for Railway wagons, document management system associated with MRO solution in SAP PM, QM, PP, PS, DMS modules and core corporate functionality applications in SAP FI-AR, AP, AA, GL, CO, SD and MM.

Most of the documentations were in local language. Experienced language resources were inducted and a detail plan for translation wasoutlined with the client’s cooperation.

The client has been using SAP for more than 20 years. The applications were heavily customized and additional efforts were carried out in understanding the application thoroughly with a well planed KT, reverse KT, reverse system walk through and documenting understanding.

The client was unfamiliar to offshore partnering and hence frequent briefing and reporting of progress was required by demonstrating the effectiveness of the processes through sight visits and documentations and quantitatively showing the overall business benefits.

“Hexaware consultants at onsite are highly motivated and engaged in the system that are supported by the team… they are fully integrated and we are happy to work with them.“

Platform: IBM S390 MainframeEnvironment: SAP 4.6c and ECC 6.2

Reduction in total cost of maintenanceExpected to improve the support turnaround time with the extended team – GDC modelPossibility for quick ramp-up and ramp-down of key resources as situation demands

Client Benefits

Application Manager – Systems