leading & working in the new world

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Leading in the Virtual World Lars Sudmann mail@lars- sudmann.com @LarsSudmann

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Slides of my workshop / keynote presentation on "Leading in the new world." For more details go to www.lars-sudmann.com

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Page 1: Leading & working in the new world

Leading in the Virtual World

Lars [email protected]@LarsSudmann

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Flickr/Andy_Magee

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Audiences„Virtual Led“

Virtual Leader

Leadership Lecturer

Organizational Advisor

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Why should I care about the ‘remote’ environment?

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More than 200 million people work in remote teams

Source: Manpower

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Virtual teams can outperform co-located teams

Source: Siebdrat, Hoegl, Ernst 2009

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…but…

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…but…

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How does it

feel to work like this?

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Like this?

Flickr/jerrybunkers

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Or more like this?

90% of virtual team members complain in the beginning about insufficient possibility to build relationships and trust*

*Source: e.g. RW3 study reporthttp://rw-3.com/VTSReportv7.pdf

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10 Tips & Tools

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[email protected]

@larssudmann

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Foundations

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‘Remote Mindset’

‘Leveraging technology’

Focus needed

Tech overload

Under-utilized

Full remote power

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Audiences

1

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Explore

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1: Virtual Management

2: Virtual Culture & Meetings

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# 1 Proactive

Interaction

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Virtual Coffees

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#2Reflect on your

virtual Image

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“Alright, let me send this email”

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“Now the phone call…”

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“I will just update the micro-blog of the

company”

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“Let’s do a video conference with my new

team”

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“Ok…that is done…work went well today”

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“She was typing all the time while on the phone

– he does not care!”

“’Do that!’ as email text

How rude of him!”

“Did you see that funny picture in the background? Was he

in his kid’s room?”

“How banal - here surely is somebody who cannot blog… and even spelling

mistakes….hahaha”

E-Mail Phone

Video Blog

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Johari-Window for a Virtual Image check

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Blind Spots

Known to others

Not known to others

Known to self

Not known to self

Johari-Window in Virtual Interaction

Based on: Luft / Ingham "The Johari window”

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#3Over-share with

your team

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Share how you will communicate with each other

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Share how you will have conflicts with each other

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“People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.”

Nicholas EpleyUniversity of Chicago

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Share how you will have conflicts with each other

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Facts are friendly

Never assume

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Use “the ladder”

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“Wow, what a week”

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“The full re-work of the model is done”

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“Then I also developed the training program for all

employees”

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“Then the coordination and execution of the meeting here on site”

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“Argue”

“Argue…”

“Argue”

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“Not to mention the site team building event

that I organized”

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“Now the last thing for the week – the call with my

boss”

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“Wow, it’s busy here…”

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“…I didn’t hear from you all week, I wish I had also such a calm job!”

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#4Virtual

Performance Management

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Jochen BrennerAssociate Director, Procter & Gamble

“Deliverables and work you do are harder to see from the distance. On top of that, you need to be more agile and anticipate much more of what could happen as you just can’t check in with your manager at the same frequency.”

Performance

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Clearly specify results & strategic intents you want to have done by your team

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Use WFH days for focus time

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#5Overcome the passive face-

time bias

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Performance

ExposureImag

e

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You have to make your own music!

Not only think about performance, but also of the exposure of your team (and yourself)

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Availability & Response

I clearly align with my manager what s/he expects in terms of minimum and maximum response times

O In place O Not needed O Action

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Frequency & Timing

I have a constant flow of updates to management rather than 'burst & silence'

O In place O Not needed O Action

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Content Communication

I regularly give my manager updates of what I am working on (e.g. via going through my 'sent emails' once per week and discuss in 1-1)

O In place O Not needed O Action

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1 Virtual Management

#1 Proactive Interaction

#2 Virtual Image

#3 Over-Share

#4 Virtual Performance

#5 Exposure management

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1: Virtual Management

2: Virtual Culture & Meetings

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Google Powerpoint Karaoke

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Foundation

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Do you remember your last phone conference?

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Mute all

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Foundation

Know Your Technology by Heart

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#1Visualize

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Topic Time Who? Next Step Until when?

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#2Speak like a

Radio DJ

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Radio

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#3Short & concise

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#4Have a Drumbeat

& Heartbeat

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#5Do virtual

teambuilding

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Teambuilding

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Games

Insights

Getting to know

Fun

Play

Non-workHuman

Relax

Work/LifeStoriesbond

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# Tech Manuals in Companies

# Read Tech Manuals in Companies

0

5000

10000

15000

20000

25000

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# Tech Manuals in Companies

# Read Tech Manuals in Companies

0

5000

10000

15000

20000

25000

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5 minute tips

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1 Virtual Management

2 Virtual Culture & Meetings

#1 Over-Visualize

#2 Radio DJ

#3 Short & Concise

#4 Drumbeat & Heartbeat

#5 Virtual Teambuilding

#1 Proactive Interaction

#2 Virtual Image

#3 Over-Share

#4 Virtual Performance

#5 Exposure management

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Happy Birthday Robert

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Leading in the New World

Lars [email protected]@LarsSudmann