leading & working in the new world
DESCRIPTION
Slides of my workshop / keynote presentation on "Leading in the new world." For more details go to www.lars-sudmann.comTRANSCRIPT
Leading in the Virtual World
Lars [email protected]@LarsSudmann
Flickr/Andy_Magee
Audiences„Virtual Led“
Virtual Leader
Leadership Lecturer
Organizational Advisor
Why should I care about the ‘remote’ environment?
More than 200 million people work in remote teams
Source: Manpower
Virtual teams can outperform co-located teams
Source: Siebdrat, Hoegl, Ernst 2009
…but…
…but…
How does it
feel to work like this?
Like this?
Flickr/jerrybunkers
Or more like this?
90% of virtual team members complain in the beginning about insufficient possibility to build relationships and trust*
*Source: e.g. RW3 study reporthttp://rw-3.com/VTSReportv7.pdf
10 Tips & Tools
@larssudmann
Foundations
‘Remote Mindset’
‘Leveraging technology’
Focus needed
Tech overload
Under-utilized
Full remote power
Audiences
1
Explore
1: Virtual Management
2: Virtual Culture & Meetings
# 1 Proactive
Interaction
Virtual Coffees
#2Reflect on your
virtual Image
“Alright, let me send this email”
“Now the phone call…”
“I will just update the micro-blog of the
company”
“Let’s do a video conference with my new
team”
“Ok…that is done…work went well today”
“She was typing all the time while on the phone
– he does not care!”
“’Do that!’ as email text
How rude of him!”
“Did you see that funny picture in the background? Was he
in his kid’s room?”
“How banal - here surely is somebody who cannot blog… and even spelling
mistakes….hahaha”
E-Mail Phone
Video Blog
…
Johari-Window for a Virtual Image check
Blind Spots
Known to others
Not known to others
Known to self
Not known to self
Johari-Window in Virtual Interaction
Based on: Luft / Ingham "The Johari window”
#3Over-share with
your team
Share how you will communicate with each other
Share how you will have conflicts with each other
“People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.”
Nicholas EpleyUniversity of Chicago
Share how you will have conflicts with each other
Facts are friendly
Never assume
Use “the ladder”
“Wow, what a week”
“The full re-work of the model is done”
“Then I also developed the training program for all
employees”
“Then the coordination and execution of the meeting here on site”
“Argue”
“Argue…”
“Argue”
“Not to mention the site team building event
that I organized”
“Now the last thing for the week – the call with my
boss”
“Wow, it’s busy here…”
“…I didn’t hear from you all week, I wish I had also such a calm job!”
…
#4Virtual
Performance Management
Jochen BrennerAssociate Director, Procter & Gamble
“Deliverables and work you do are harder to see from the distance. On top of that, you need to be more agile and anticipate much more of what could happen as you just can’t check in with your manager at the same frequency.”
Performance
Clearly specify results & strategic intents you want to have done by your team
Use WFH days for focus time
#5Overcome the passive face-
time bias
Performance
ExposureImag
e
You have to make your own music!
Not only think about performance, but also of the exposure of your team (and yourself)
Availability & Response
I clearly align with my manager what s/he expects in terms of minimum and maximum response times
O In place O Not needed O Action
Frequency & Timing
I have a constant flow of updates to management rather than 'burst & silence'
O In place O Not needed O Action
Content Communication
I regularly give my manager updates of what I am working on (e.g. via going through my 'sent emails' once per week and discuss in 1-1)
O In place O Not needed O Action
1 Virtual Management
#1 Proactive Interaction
#2 Virtual Image
#3 Over-Share
#4 Virtual Performance
#5 Exposure management
1: Virtual Management
2: Virtual Culture & Meetings
Google Powerpoint Karaoke
Foundation
Do you remember your last phone conference?
Mute all
Foundation
Know Your Technology by Heart
#1Visualize
Topic Time Who? Next Step Until when?
#2Speak like a
Radio DJ
Radio
#3Short & concise
#4Have a Drumbeat
& Heartbeat
#5Do virtual
teambuilding
Teambuilding
Games
Insights
Getting to know
Fun
Play
Non-workHuman
Relax
Work/LifeStoriesbond
# Tech Manuals in Companies
# Read Tech Manuals in Companies
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# Tech Manuals in Companies
# Read Tech Manuals in Companies
0
5000
10000
15000
20000
25000
5 minute tips
1 Virtual Management
2 Virtual Culture & Meetings
#1 Over-Visualize
#2 Radio DJ
#3 Short & Concise
#4 Drumbeat & Heartbeat
#5 Virtual Teambuilding
#1 Proactive Interaction
#2 Virtual Image
#3 Over-Share
#4 Virtual Performance
#5 Exposure management
Happy Birthday Robert
Leading in the New World
Lars [email protected]@LarsSudmann