leading & working virtual world: training
DESCRIPTION
Slide from my one day intensive training on: Leading & working in the new world. The training includes full exercises on engaging leadership meetings in the virtual world as well as effective leadership strategies and watchouts. More on www.lars-sudmann.comTRANSCRIPT
Flickr/Andy_Magee
Audiences„Virtual Led“
Virtual Leader
Leadership Lecturer
Organizational Advisor
Why should I care about the ‘remote’ environment?
More than 200 million people work in remote teams
Source: Manpower
www.flickr.com/seabamirum/
Virtual teams can outperform co-located teams
Source: Siebdrat, Hoegl, Ernst 2009
…but…
…but…
How does it
feel to work like this?
Like this?
Flickr/jerrybunkers
Or more like this?
90% of virtual team members complain in the beginning about insufficient possibility to build relationships and trust*
*Source: e.g. RW3 study reporthttp://rw-3.com/VTSReportv7.pdf
Flow
Explore
Foundations
‘Remote Mindset’
‘Leveraging technology’
Focus needed
Tech overload
Under-utilized
Full remote power
Audiences
1
Explore
1: Virtual Meetings/Presentations
2: Virtual Management
3: Virtual Success
Google Powerpoint Karaoke
Foundation
Do you remember your last phone conference?
Mute all
Foundation
Know Your Technology by Heart
#1Visualize
Topic Time Who? Next Step Until when?
#2Make Mini-Movies
TV
Change
Change
Integrated Pest Management - the three step pest situation
assessment
In a first step we need to analyze info from scouting and pest identification. The second step is the cost benefit analysis, where we need to assess the control cost vs. damage cost. After that, we should in a third step determine the exact need for pest control.
Pest Situation Assessment: A 3-step approach
Step 1: Analyze info from scouting and pest identification
Step 2: Cost Benefit Analysis control cost vs. damage cost
Step 3: Determine need for pest control
Pest Situation Assessment
3-step approach
Analyze
info from scouting and pest identification
1
Compare control cost vs. damage cost
2
Determine need for pest control
3
Video
A conference call in real life
#3Speak like a
Radio DJ
Radio
#4Interact
0 5 10 15 20 25 30 35 40
Who cares?
No
Yes
www.polleverywhere.com
#5Co-Create
Advantages Disadvantages
Best practices No No’s
Work from home
24/7 project work in global teams
Communication issues
Not so personal
Proactive reaching outInteractive
meetings
Making assumptions in emails
Expecting that ‘they will notice it’
Chatroom breakout
1: Virtual Meetings/Presentations
2: Virtual Management
3: Virtual Success
“Where is everybody?”
“I am not part of a team any more…”
“I don’t get used to it”
“I have learned to master this”
“Great, my new assignment”
Time in remote position
Ind
ivid
ua
l’s
En
gag
em
en
t
“Now I know how to do this”
# 1 Proactive
Interaction
Virtual Coffees
#2Optimize
Communication Channel
Webmeeting, video
Wikis, Yammer,…
IM, chat, webcam
Email, status updates
Simple Collab-oration
Complex Collab-oration
Real time Delayed
Ways of Communication
“Alright, let me send this email”
“Now the phone call…”
“I will just update the micro-blog of the
company”
“Let’s do a video conference with my new
team”
“Ok…that is done…work went well today”
“She was typing all the time while on the phone
– he does not care!”
“’Do that!’ as email text
How rude of him!”
“Did you see that funny picture in the background? Was he
in his kid’s room?”
“How banal - here surely is somebody who cannot blog… and even spelling
mistakes….hahaha”
E-Mail Phone
Video Blog
“Wow, what a week”
“The full re-work of the model is done”
“Then I also developed the training program for all
employees”
“Then the coordination and execution of the meeting here on site”
“Argue”
“Argue…”
“Argue”
“Not to mention the site team building event
that I organized”
“Now the last thing for the week – the call with my
boss”
“Wow, it’s busy here…”
“…I didn’t hear from you all week, I wish I had also such a calm job!”
…
#3Virtual
Performance Management
Jochen BrennerAssociate Director, Procter & Gamble
“Deliverables and work you do are harder to see from the distance. On top of that, you need to be more agile and anticipate much more of what could happen as you just can’t check in with your manager at the same frequency.”
Performance
Clearly specify results & strategic intents you want to have done by your team
#4Over-share with
your team
Share the pain
Share status updates & vision
Share how you will communicate with each other
Share how you will have conflicts with each other
“People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.”
Nicholas EpleyUniversity of Chicago
Share how you will have conflicts with each other
Facts are friendly
Never assume
Use “the ladder”
#5Do virtual
teambuilding
Teambuilding
Games
Insights
Getting to know
Fun
Play
Non-workHuman
Relax
Work/LifeStoriesbond
Yearbook yourself
# Tech Manuals in Companies
# Read Tech Manuals in Companies
0
5000
10000
15000
20000
25000
# Tech Manuals in Companies
# Read Tech Manuals in Companies
0
5000
10000
15000
20000
25000
5 minute tips
Action Plan Click icon to add picture
1: Virtual Meetings/Presentations
2: Virtual Management
3: Virtual Success
Performance
ExposureImag
e
Overcome the passive face-
time bias
“Passive Face-time” Strategies
Frequency & Timing
(e.g. communicate frequently & at different hours)
Availability & Responsiveness(e.g. be easily reachable &
respond fast)
Face-to-Face Meeting Focus
(e.g. when traveling meet as many people F2F as possible)
Content Communication
(e.g. regularly share the work done & give context)
Availability & Response
I clearly align with my manager what s/he expects in terms of minimum and maximum response times
O In place O Not needed O Action
Frequency & Timing
I have a constant flow of updates to management rather than 'burst & silence'
O In place O Not needed O Action
Content Communication
I regularly give my manager updates of what I am working on (e.g. via going through my 'sent emails' once per week and discuss in 1-1)
O In place O Not needed O Action
Face-to-face meetings
I carefully plan face-to-face meetings (pre-arranging as many meetings as possible, clear content preparation)
O In place O Not needed O Action
Performance
ExposureImag
e
Sein Image verstehen
© 2014 Sudmann & Company
Johari-Window for a Virtual Image check
Blind Spots
Known to others
Not known to others
Known to self
Not known to self
Johari-Window in Virtual Interaction
Based on: Luft / Ingham "The Johari window”
Performance
ExposureImag
e
You have to make your own music!
Not only think about performance, but also of the exposure of your team (and yourself)
Peter Yorke – Global Marketing Director
“Exposure to your local organization is incredibly important. You need to be extra pro-active (attending trainings, town halls etc) or the local organization will begin to wonder what you are doing.”
Exposure to career centre
Remote exposure
DifficultRating ok but long-term
Long-term ok but rating?
Balanced exposure
10
5
0 5 10
Action Plan Click icon to add picture
Happy Birthday Robert
