lean change management with jira service desk
TRANSCRIPT
![Page 1: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/1.jpg)
LINBO LU PRODUCT MANAGER
Lean change managementwith JIRA Service Desk
VINCENT WONG PRODUCT MANAGER
![Page 2: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/2.jpg)
Pull your phone out
![Page 3: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/3.jpg)
Example: Screen brightness? Turn bluetooth off?
Wallpaper? Delete an app?
Do 23 changes to your phone
![Page 4: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/4.jpg)
Example: Screen brightness? Turn bluetooth off?
Wallpaper? Delete an app?
Do 1 change to your phone
![Page 5: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/5.jpg)
Servers for billing system
![Page 6: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/6.jpg)
Billing system
Active directoryVPN server
Desktop support
Email services
Office network
![Page 7: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/7.jpg)
high performers significantly improved throughput, going from 200 deploys per year to 1,460 deploys per year.
2 0 1 6 S TAT E O F T H E D E V O P S R E P O R TP R E S E N T E D B Y P U P P E T + D O R A
“”
![Page 8: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/8.jpg)
By 2018, 80% of enterprise I&O (Infrastructure&Operations) leaders will fail to develop and implement change models that effectively manage risk and support agile development.
G A R T N E R
H O W TO E V O LV E A N E S TA B L I S H E D I & O C H A N G E M A N A G E M E N T P R O C E S S TO S U P P O R T A G I L E D E V E L O P M E N TA P R I L 2 0 1 5
“”
![Page 9: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/9.jpg)
Risk mitigation Speed of delivery
Balance
![Page 10: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/10.jpg)
Lean change management
![Page 11: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/11.jpg)
Setup Improve
![Page 12: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/12.jpg)
Setup Improve
![Page 13: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/13.jpg)
![Page 14: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/14.jpg)
Martin (developer,
order & billing)
Change form
![Page 15: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/15.jpg)
![Page 16: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/16.jpg)
![Page 17: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/17.jpg)
![Page 18: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/18.jpg)
![Page 19: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/19.jpg)
![Page 20: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/20.jpg)
![Page 21: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/21.jpg)
![Page 22: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/22.jpg)
![Page 23: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/23.jpg)
![Page 24: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/24.jpg)
![Page 25: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/25.jpg)
![Page 26: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/26.jpg)
![Page 27: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/27.jpg)
![Page 28: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/28.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 29: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/29.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 30: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/30.jpg)
![Page 31: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/31.jpg)
![Page 32: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/32.jpg)
![Page 33: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/33.jpg)
![Page 34: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/34.jpg)
![Page 35: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/35.jpg)
![Page 36: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/36.jpg)
![Page 37: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/37.jpg)
![Page 38: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/38.jpg)
![Page 39: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/39.jpg)
![Page 40: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/40.jpg)
New plugin to the billing system for Halloween
In light of the Halloween campaign, we need to develop and deploy a new plugin. All the details on the design, development, implementation, deployment and backout plan can be found here:
https://llu-march14.atlassian.net/wiki/display/ORDERBILL/2016+Halloween+campaign
![Page 41: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/41.jpg)
![Page 42: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/42.jpg)
Details
![Page 43: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/43.jpg)
![Page 44: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/44.jpg)
![Page 45: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/45.jpg)
![Page 46: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/46.jpg)
![Page 47: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/47.jpg)
![Page 48: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/48.jpg)
Change form Approvals
ImplementationScheduling
Reminders
![Page 49: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/49.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 50: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/50.jpg)
5 days
![Page 51: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/51.jpg)
2 days
![Page 52: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/52.jpg)
![Page 53: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/53.jpg)
New SLA
![Page 54: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/54.jpg)
New metric
Ready for review Review finished
Waiting for ops
Declined
Cancelled
Awaiting change review
Awaiting implementation
![Page 55: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/55.jpg)
![Page 56: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/56.jpg)
![Page 57: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/57.jpg)
![Page 58: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/58.jpg)
![Page 59: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/59.jpg)
![Page 60: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/60.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 61: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/61.jpg)
![Page 62: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/62.jpg)
![Page 63: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/63.jpg)
![Page 64: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/64.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 65: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/65.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 66: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/66.jpg)
![Page 67: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/67.jpg)
![Page 68: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/68.jpg)
![Page 69: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/69.jpg)
![Page 70: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/70.jpg)
![Page 71: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/71.jpg)
![Page 72: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/72.jpg)
![Page 73: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/73.jpg)
![Page 74: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/74.jpg)
![Page 75: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/75.jpg)
![Page 76: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/76.jpg)
![Page 77: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/77.jpg)
![Page 78: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/78.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 79: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/79.jpg)
Change form Approvals Reminders
ImplementationScheduling
![Page 80: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/80.jpg)
Setup Improve
![Page 81: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/81.jpg)
Lean is not just doing the bare minimum
![Page 82: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/82.jpg)
Remove bottlenecks Optimise for high volume Standard change
![Page 83: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/83.jpg)
JIRA Service Desk reports
![Page 84: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/84.jpg)
Create a new report
![Page 85: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/85.jpg)
Create a new series
![Page 86: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/86.jpg)
Series: Time to approve normal change - Breached (SLA)
JQL: All normal change issues with billing system component
![Page 87: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/87.jpg)
![Page 88: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/88.jpg)
![Page 89: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/89.jpg)
Remove bottlenecks Optimise for high volume Standard change
![Page 90: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/90.jpg)
![Page 91: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/91.jpg)
Series: Created
JQL: All normal change issues with billing system component
![Page 92: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/92.jpg)
![Page 93: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/93.jpg)
![Page 94: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/94.jpg)
![Page 95: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/95.jpg)
Create new request type for billing system plugin upgrade
![Page 96: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/96.jpg)
![Page 97: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/97.jpg)
![Page 98: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/98.jpg)
Only capture the information we need
![Page 99: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/99.jpg)
![Page 100: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/100.jpg)
Automate with Webhooks
![Page 101: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/101.jpg)
![Page 102: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/102.jpg)
![Page 103: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/103.jpg)
![Page 104: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/104.jpg)
Remove bottlenecks Optimise for high volume Standard change
![Page 105: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/105.jpg)
Standard change
![Page 106: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/106.jpg)
![Page 107: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/107.jpg)
![Page 108: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/108.jpg)
![Page 109: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/109.jpg)
![Page 110: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/110.jpg)
![Page 111: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/111.jpg)
![Page 112: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/112.jpg)
implement
measurelearn
![Page 113: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/113.jpg)
![Page 114: Lean Change Management with JIRA Service Desk](https://reader034.vdocuments.net/reader034/viewer/2022042511/58ed2cf91a28ab1e0f8b4683/html5/thumbnails/114.jpg)
Your journey starts now